Le client n'a pas laissé de commentaire.
Dianna S.Customer Reviews for U-Haul Moving & Storage of North Versailles
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Please fix the app to upload pictures. This is my 2nd truck I rented and it still doesnt work within a month
Joseph P.The guy who waited on me definitely not a great representative of your company. However, other employees seen my struggle and was very helpful and above and beyond service. I'm sure Mike wasn't a regular worker seems in management or just visiting location but he definitely is appreciated. I know the lady I think manager also came and provided help. There was a younger black guy honestly didn't get his name who also helped in for this I say I will always use this location. When returning truck I found trash behind and under seats but looked clean overall.
Warren A.Prompt service from beginning to end. Exceeded my expectatios. Highly recommend this site.
Keith S.My truck had a spring problem with the door, once loaded and at location it wouldn't open and we had to wait over an hour for a mechanic to come help. We lost a lot of time on our rental due to the poor maintenance of the vehicle.
Amber K.The customer service was amazing they were very helpful they hooked everything up for me and made sure it was safe highly recommend this place.!!!
Scott L.Excellent service. On time and the cargo van handled well! It did the job I needed to be done!
Lenore H.The staff was awesome I will truly rent there their again in the future and will recommend others as well
Steven W.Great staff
Chris F.Excellent service
Evan M.Nothing excellent service advisor
Steven W.Manager is extremely helpful when the lights didn't work she recommended a location near me who could help. I returned next day with the new wiring installed and successfully rented the trailer. Courteous professional employees made for an easy rental and return. Super nice facility!
John E.Everything was great. Very smooth process.
Brian B.Quick and easy process. Very professional and zero hassle about anything. Great experience
Sean W.Truck stalled out after we got it fully loaded. Brakes were awful, wheel would pull to one side if you went a certain speed, tires seemed to be under inflated. Not a good experience this time.
Susan G.The scheduling person on the phone was unprofessional. She continually messed up the reservation that I had for a month. She changed it multiple times the day before my move. The gentleman at this location could not even access my original reservation for the tow dolly. He went above and beyond to make a new reservation so we could get underway.
DEANNA G.Setting up my rental with Janelle I was incredibly happy with her professionalism & ability to make me smile. She is an incredible person. Picking up the trailer I met Ambrae & he was an absolute hoot! Very professional/polite but so much fun to work with. This location has the absolute best team I have ever met. Well done!
john M.I had no issue with either location. I filled a complaint regarding my online reservation. UHaul changed my location and didn't inform me. I didn't even know that I should have picked up the appliance dolly and mattress cover at my selected UHaul. It was Extremely frustrating and gas isn't cheap.
Melissa W.Staff was friendly and very helpful. Move in was very easy and convenient. Totally pleased with the facility.
Ronald D. | Premières impressionsThe seal around the door leaked and everything in the back was wet
carl F.JANICE always makes the experience easy. In/out in few mins. no problems. Store is always clean/organized. Thanks again,
Leah P.Janiece the mgr went above & beyond to get me a large enough unit for an unexpected emergency situation. They had to open up a part of the facility that wasn't available yet. This saved me much stress. Had several other unfortunate circumstances that the staff {Mike} helped me with. They even helped me find movers to unload the 20' truck. Can't thank them enough for getting me out of an awful situation.
Linda R. | Premières impressionsGreat staff
Scott F.Charged an extra 90 dollars because the truck was 58 minutes late because the movers I contracted through your site couldn't come any earlier. Was told it would be "okay" when I mentioned it at pick up. Then was charged at drop off.
Bobbie S.They gave me a faulty truck and didn't realize till I was on the road headed to Bradenton Florida. The odometer did not work so it looked like I didn't go anywhere. But the staff was excellent and the store is very clean. I don't think they knew the odometer didn't work. Overall experience with staff was great just took me longer to get to my destination because of the truck issues. Thank you again I will rent again just would have staff drive truck first to make sure odometer works.
Ebony J.Ms.Janice was amazing 🤩
SHAREE H. | Premières impressionsNo improvement necessary! Awesome people and service!
Van B.Very nice and efficient staff. Clean facility and easy to get in and out of parking lot
Mark C.The employee that prepared and processed the paper work and explained the service and policies was nice and thorough.
mark B.The only complaint I have was the inside windshield was pretty dirty. There was stuff stuck all over it. Other than that, the van was clean, the service people were friendly and knowledgeable.
Paul F.We all can make improvement but this was a awesome experience and excellent customer service
Regina C.The people were fine; the truck's transmission was all over the place and running at high RPM. The dolly and pads attached to the truck interferes with my ability to pack the truck. If people are not interested in them, take it out so you don't waste space.
Megan M.Always helpful and able to work with me on anything.
Dennis B.Excelent customer service ♥ï¸â™¥ï¸â™¥ï¸
Jaqueline C.Excelente customer service
Jaqueline C.For the question above, yes, but the vehicle needs to be cleaned and sprayed. It smelled like an ash tray as the previous renter must have been a chain smoker. vehicle only has 7000 miles on it so it was relatively clean but there were some remnants (wrappers and the like) from the previous renter. The cigarette smoke smell was really bad however.
Thomas W.Had problems with first time trying to get in. Hours too restrictive for moving in from a distance.
Linda R. | Premières impressionsWhen a customer is having problems checking in & there is a line, the other person on duty needs to step in. Time is of the essence when moving. Spent 45 mins before able to leave.
Linda R.Cleanest rental I ever had.
William B.Always smooth and easy.
Dennis B.I have no complaints , this is the second time ,I have rented From this location. The girl that waited on me twice is amazing.
Mark K.Employees were very courteous and helpful.
James A.Wonder customer service!!
Wendy B.Janice (manager) had my truck and Ubox ready to go when I arrived. Thanks from JP-MOVING
Leah P.Awesome experience great customer service 👍
Walter G.Clean truck, clean location, nice employees.
WILLIAM G.Nothing I can think of
Scipio R.Excellent experience don't change anything!
Walter G.Stop advertising a price and then hit People with all these unexpected fees . No way I should have paid over $100 for 3 hrs. Terrible .
JEFFREY W.On frigid mornings make sure the rear door to the cargo area opens it was frozen shut and took about 10 minutes to get open
Timothy T.there was an employee named Elysha that was extremely unprofessional she actually threatened me & try to argue with me Luckily the manager was present she provided me with necessary number to file a complaint i wouldn't recommend anyone ever go to that location i am actually afraid for my life
samira S.The battery blew and I had to wait for help.
Ragan M.Associates were very nice, explaining all details of rental details of the agreement. Faculty was very clean , truck was clean . Very happy.
WILLIAM G.Nothing. very clean, very nice people very clean well kept. I would recommend to everyone
Carlina A.Great service great people. Highly recommended
Gary A.