Évaluations des clients U-Haul Moving & Storage of North Versailles

Employees stink

I would never use the before/after hours service ever again. It was the unorganized, frustrating, process. It was only aggravated more by the bitter cold weather. My girlfriend has small hands and could barely operate the lock box and tumblers. I would have had no luck. Trying to accomplish what you requested on a small cell phone screen was beyond frustrating. Not all of us have tablets or laptops. Having to take a picture during the check-in check-out process was also beyond frustrating. It was not a pleasurable experience in any way. Unfortunately, I needed this truck during off hours. Your company needs to make this process user friendly to those with limited technical skills. If my girlfriend wasn't there to do this for me, I would never have been able to complete any of the steps. My suggestion is to put live people at all locations at all hours of operation.

Put up signage so customers know where to go. Place looked like it was condemned. There was no sign on the closed Kmart letting you know that's where to go. It would have been nice if they offered hitch accessories like the location I returned it to. The lady that helped with pick up was pleasant and helpful. The young man who was trying to help checkout and hooked up trailer was trying so hard to sound knowledgeable and recite Uhaul policy it was almost impossible to understand and communicate with him. He needs to be trained on how to simply communicate. I would drive another 100 miles to not use this location.

The staff was so friendly, informative, pleasant