Customer Reviews for U-Haul Moving & Storage of Northridge

18160 Parthenia St   Northridge, CA 91325
(W Of Lindley)

(818) 993-7470

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(818) 993-7470

18160 Parthenia St
Northridge, CA 91325
(W Of Lindley)

Services dans cet établissement :

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene M.  |  Expérience générale 
Évaluation :
3

Elevator was broken for over a week. Had to use stairway to take items to and from unit. A total inconvenience

Terrence J.  |  Expérience générale 
Évaluation :
5

You guys doing great these day & I appreciate your services & will recommend all my friends to get your excellent & perfect @ anytime they need .

Shane M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene M.  |  Premières impressions 
Évaluation :
5

I would like to thankthe Manager, Luis %. I sincerely feel that he extended me courtesies in accordance with my situation. Luis and his professionalism, and politeness did not go unnoticed. I hope that Luis' Superiors get to see these comments because he is definitely well deserving of the highest commendation within the scope of his job. He took my circumstances into consideration and assisted me with a Smoove move out. His staff was also accommodating and should be commended as well. In all sincerity, Helene Taylor.

HELENE T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM H.  |  Expérience générale 
Évaluation :
5

Want Sundays open at 8am.

DOUG H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annabelle R.  |  Expérience générale 
Évaluation :
5

Muy buen servicio por parte de sus empleados y muy buen lugar para rentar camiones y lugar de storage

jose e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chelsey L.  |  Expérience générale 
Évaluation :
3

The only problem I have is with customer service horrible horrible unprofessional, customer service need to do better Idid not get what I ordered. and I made my reservations months Earlier customer service was horrible. Management was horrible.

ANITA K.  |  Premières impressions 
Évaluation :
3

The main problem with this location is that access to the loading dock is dususlly difficult. There's very little customer parking and often employees and customers who are not actively using the loading dock are parked in the spots in front of the loading dock. Personally once I have unloaded I move my car so that somebody else can unload while I'm inside the building. There should be some signage encouraging others to do the same.

Adrian D.  |  Expérience générale 
Évaluation :
5

Everything was awesome except the line was long .I have bad knees lol other then that you guys was Exceptional

Judy T.  |  Expérience générale 
Évaluation :
5

I have used your services before. But yet the parking seems to be dirty all the time. I think your staff can be some what friendly. We as customers don't go In to your uhual store and expect anything for free. But we expect customer service with a smile. Everyone seems uptight every time I go to your store. Including the manager or the general manager. I think warm welcome goes a long way. Sincerely A long time customer

Jilmar V.  |  Expérience générale 
Évaluation :
4

24hr access would make it that much better. Other than that, much appreciated doing business here.

jacob S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANN Y.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine M.  |  Expérience générale 
Évaluation :
5

The staff is amazing. I will never store anything anywhere but with Uhaul! Thank you

SACHA P.  |  Expérience générale 
Évaluation :
5

Couldn’t enter the gate come to find out I had to go to an other area thanks to the managers help it was quick and simple.

luis jr v.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alina C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CASEY W.  |  Expérience générale 
Évaluation :
5

Really nice and professional staff. Preferred entry and exit driveways could be better marked as it's not obvious that west driveway is preferred for entry and east driveway for exit.

Richard H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellis B.  |  Premières impressions 
Évaluation :
5

It was great!

tasha o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN P.  |  Expérience générale 
Évaluation :
4

Quite a few problems with the elevator; slow and doors stick. Other than that, thumbs up!

Christy G.  |  Expérience générale 
Évaluation :
5

I barely got my storage today and I like how they have a loading and unloading dock. But yes they are a refer a friend rating.

Mariana G.  |  Premières impressions 
Évaluation :
1

Uhall is good place to rent truck but not as storage facility, i would not recommend it,the place is too busy, there is so much going on, no place to park, too complicated to get in or out of storage facility, i hope this can help improve the way you do business.

Houria M.  |  Expérience générale 
Évaluation :
5

Luis the Manager was very helpful.

Loresa M.  |  Expérience générale 
Évaluation :
1

My access card did not work and I was locked out after hours and stuck outside with all My stuff. The call number was disconnected so I could not contact any help and the call button on the actual door was broken too.

crystal c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila L.  |  Expérience générale 
Évaluation :
5

Very professional, excellent customer service 10/10, will definitely recommend to friends & family. The carts for self service were very very convenient thank you! Uhaul made my move swift & easy.

RACHEL E.  |  Premières impressions 
Évaluation :
4

would like to work there

zoey d.  |  Expérience générale 
Évaluation :
4

We did not appreciate having to buy a certain type of lock when we had several other locks we could use. Also, the swiping of the card 2 times to get in and once when we came out was a pain.

patricia g.  |  Expérience générale 
Évaluation :
5

This is my go-to storage,I do recommend this location allot to my friends and family. Manager Luis an his staff, are extremely helpful. Respectful an on top of their game. Love it keep it up!

Eva Q.  |  Expérience générale 
Évaluation :
5

n/a

CHERYL D.  |  Expérience générale 
Évaluation :
5

All amazing thank you!

asaf s.  |  Premières impressions 
Évaluation :
5

I had this storage unit for 10 years while in Oregon and Luis could not have been any nicer and helpful After all these years it kind of felt like I broke up with Luis :( Thank you Luis Robbie

ROBBIE B.  |  Expérience générale 
Évaluation :
4

The yearly raise sucked. It should be an incentive for longterm residents that it stay the same but go up every year, so the new people then get that fixed rate.

BRANDON W.  |  Expérience générale 
Évaluation :
5

Great storage unit, easy access.

ANAIKA F.  |  Expérience générale 
Évaluation :
5

Friendly staff and very customer centric. I would highly recommend this location.

Craig A.  |  Expérience générale 
Évaluation :
3

Checking into the storage unit was a little slow.

ANAIKA F.  |  Premières impressions 
Évaluation :
5

Great employees. Very professional and knowledgeable

Michael l.  |  Premières impressions 
Évaluation :
5

Thank you all so very much! We appreciate all that you do!

Sara B.  |  Expérience générale 
Évaluation :
5

The staff was knowledgeable and VERY FRIENDLY!

jenessa c.  |  Premières impressions 
Évaluation :
1

The sliding key technology is so annoying. We would get in the elevator after checking in and it would say access denied, not checked in so we would have to keep going back outside to slide it.

SULLIVAN M.  |  Expérience générale 
Évaluation :
5

Made the out of state move and storage solution a breeze.

Leon J.  |  Expérience générale 
Évaluation :
4

Wish we could have accessed later in the evening. Having unit on ground level was a plus.

Lorna J.  |  Expérience générale 
Évaluation :
3

I also empty my storage unit out on the 12th, still haven't heard any thing back I should have a refund or taken off my rental on trailer I've call said they would get back with me, still nothing

Patsy S B.  |  Expérience générale 
Évaluation :
3

Very limited access to only one elevator which it worked poor and the only way up this needs to be addressed

Steven M.  |  Expérience générale 
Évaluation :
5

The uhaul staff was so helpful in working with our unique situation. Thank u uhaul!

cramer c.  |  Expérience générale 
Évaluation :
5

Very helpful during time of losing a family member.Thanks you to all the staff.

SHaron H.  |  Expérience générale 
Évaluation :
5

Everything was perfect in my opion

Elaine S.  |  Expérience générale 
Évaluation :
5

Very convenient

TURKESSA F.  |  Expérience générale 
Évaluation :
2

Under staffed and way to many rental trucks in the way not safe at all. the day labors act like they work there and bug all the time and luis is rude im so glad that i found another until in the area

Melissa B.  |  Expérience générale 
Évaluation :
1

Most dissapointing Uhaul experience I've had. After my wife and my out-of-state move (about 1900 miles of driving), we were just a nuisance to the employees here. What a gong show. Never again.

Michael W.  |  Premières impressions 
Évaluation :
5

The customer service guy was very real and helpful. I was very pleased.

Elaine S.  |  Premières impressions 
Évaluation :
1

There is never parking and when u find parking you are asked to move so they can park the uhaul trucks. The day workers bug and are always on the property and the Hanicap space is never available.

Melissa B.  |  Réservation 
Évaluation :
3

Took longer than expected, because the one person who was checking someone in was being trained step by step by the other person working. Also, somehow got my name wrong, even though I'm a repeat cust

robecca B.  |  Premières impressions 
Évaluation :
1

I have so many negative things to say about this experience but I will just list out some of the terrible things that stand out: -Terrible Quality vs Cost, Awful access, Uncaring unhelpful employees

James T.  |  Expérience générale 
Évaluation :
5

Very organized, nice and helpful

Shahrzad D.  |  Réservation 
Évaluation :
5

Staff was/is always helpful. Facility is always clean & secure.

Elizabeth M.  |  Expérience générale 
Évaluation :
4

Thank you for all of your help!

Lorrie R.  |  Expérience générale 
Évaluation :
4

well organized and convenient place. Friendly and helpful staff.

RAMNIK C.  |  Expérience générale 
Évaluation :
5

Good service.

George R.  |  Réservation 
Évaluation :
3

The times of operation at this location begin later than usual, so it’s not the most convenient.

July P.  |  Réservation 
Évaluation :
3

Zero parking. Ongoing confusion about payments - first failed to charge the monthly fee. Then, charged a second month after clearing out & returning access card. Both required calls to fix.

Jody E.  |  Expérience générale 
Évaluation :
5

Great service and facility! Thank you!

LAUREN H.  |  Expérience générale 
Évaluation :
4

Aucun

Michelle Z.  |  Réservation 
Évaluation :
5

Uhall is an excellant company.

SPENCER B.  |  Réservation 
Évaluation :
5

The staff was very helpful and friendly.

Chunia G.  |  Expérience générale 
Évaluation :
1

Honestly I am probably going to call your headquarters and file a complaint. Staff and service was terrible. The facility was dirty and disorganized. The experience was miserable and I am very unhappy

James T.  |  Réservation 
Évaluation :
2

Will not pro-rate storage usage. Manager will not return calls. Frustrated with parking at this location. Wouldn't choose this location again.

louis M.  |  Réservation 
Évaluation :
4

Good service

GLORIA A.  |  Réservation 
Évaluation :
5

Excellent and quick experience all around.

angie r.  |  Réservation 
Évaluation :
5

I am a Senior person and I found the staff very cooperative, understandings, helpful and guiding....thanks for all the help.

RAMNIK C.  |  Réservation 
Évaluation :
2

the First time was good the.But Luis Villa was so rude and so mean he was screaming at me and tell me he was not going to give the second store because he was the owner and we move from Vegas we went

ANA L.  |  Expérience générale 
Évaluation :
5

Great service!

NANCY E.  |  Expérience générale 
Évaluation :
5

Aucun

Kwang K.  |  Expérience générale 
Évaluation :
2

I was not happy when I arrived to move in and was told that the unit I reserved was not available and had to get a more expensive unit. I should have been given a discount since it was not my doing.

Charmaine D.  |  Réservation 
Évaluation :
5

It was great experience. Thanks for everything.

MICHAEL R.  |  Expérience générale 
Évaluation :
5

merci

LAMONT C.  |  Expérience générale 
Évaluation :
3

I suppose I didn't like the policy about after hour access.... I was leaving and they charged me an extra 10 dollars for access after hours for one day..... I been renting a storage unit for a year an

EDWARD I.  |  Expérience générale 
Évaluation :
2

Every 5 min all lights would turn off auto, suddenly ur in the back of ur unit in pitch black. Goodluck finding ur way back w/out falling.. All brused up u back in ur unit again n lights go out again

omid m.  |  Expérience générale 
Évaluation :
5

I will recommend your facility

Alexis S.  |  Expérience générale 
Évaluation :
5

=)

Ezequiel M.  |  Expérience générale 
Évaluation :
4

n/a

KATHLEEN R.  |  Expérience générale 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page