On my very first day I had a poor response from the manager after reaching out to him for assistance. He still has not responded. This is very unprofessional and I've been waiting days for a reply. I was unable to access my 2 units after hours and it was very inconvenient. I had to spend time the next day moving my belongings when the manager simply needed to reply to my text. There is a sign outside the facility with his cell on it for after hours support. It's meaningless if no one responds. I texted him I waited 15 minutes for a reply, and I'm still waiting! This level of apathy is unsettling. I'm very disappointed.
Anthony T. | First ImpressionsSelf Storage Units in Northridge, CA, 91325
U-Haul Moving & Storage de Northridge
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One of the worst experiences I have ever had renting a storage unit. Save yourself and go somewhere else! Employees have no idea what they are doing and when you bring up your concerns with Juan, the manager if you can even reach him, he doesn't acknowledge you or do anything about it. Extremely unprofessional l, unresponsive, messes up reservations, the list goes on. On top of that doors were broken for 5+ months so transient people were walking in and out of the facility making it feel very unsafe. Do yourself a favor and rent at Extrage Sorage or literally anywhere else but this location.
amanda a. | Overall ExperienceGreat customer service!!
Ezra A. | First ImpressionsJose was incredibly helpful in getting me a storage unit. Very fast and friendly. I highly recommend working with him at this U-Haul facility.
Joseph A. | First ImpressionsThis is hands down the best uhaul / storage / moving location I have ever been to. The staff is always friendly and willing to help out and I'd say even go out of their way to make sure you're well taken care of. Carl - thank you so much, you and the rest of the staff are awesome
CATHERINE V. | Overall ExperienceThe facilities are always very tidy and the staff extremely helpful!
Eric K. | Overall Experience1st floor doors broken. Huge security risk!!!!
Adrienne B. | First ImpressionsMy storage unit was broken into and ransacked resulting in alot of damage. I also had a gaming laptop worth $1 200 stolen.
MONICA A. | Overall ExperienceWorkers we're slow maybe just busy busy other than that great storage location.
Debra J. | Overall ExperienceThank you guys for being so clear, honest and kind
Betty J. | First ImpressionsNo complaints , every thing was good , location , service , hours of operation everything
NATALI Q. | Overall ExperienceDidn't tell me truck did not have ramp. Impossible to move what I needed to.
Lisa F. | First ImpressionsGood experience for the time I was there.
LELAND F. | Overall ExperienceI just can't express ENOUGH GRATITUDE to all of the staff that I interacted with at U-Haul over the last 2 years. Their friendliness,consideration and professionalism was beyond the standard of what I could've ever expected from any storage facility in the country. Jose and the entire staff are to be commended for such excellent service- and even though I Didn't find a reasonable place to call home in my hometown, it definitely Was a true relief to have my belongings stored there for the amount of time that I did. I am beyond grateful for everything-from the bottom of my heart, I THANK YOU, and will definitely recommend you for anyone who has to use a storage facility.,
leslie b. | Overall ExperienceThis uhaul had no access blocked by 10 trucks horrible access to unit very unclean doors did not open had to pry them open I was told online i was street level ground level it was not street level I'm disabled and finding out it's not ground level was devastating everything at this place is a nightmare to access you shouldn't be charging this much money also saw horrible roaches all over this place omg I'm so distrauat
RACHEL F. | Online Move In... everyone at this facility is helpful above and beyond the call. Great service, knowledgeable (and nice) people. Helped my entire rental experience go smoothly. Blessings, guys...
HERBERT M. | First ImpressionsThis has been the best experience I have ever had with a storage facility. This is the only one that I would recommend to anyone. The staff is friendly and knowledgeable. The units are clean and easily accessible.
Mandy R. | Overall Experience