Évaluations des clients U-Haul Moving & Storage of Oak Creek
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Oak Creek
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geraldo L. le
Employees really really didn’t feel like working they just sat there I had to ask for everything that they were supposed to give like the dolly I ordered they forgot to give it to me
kyle S. le
Computer system, slow
Angel R. le
Horrible service given by manager of property. I emptied the storage and went to turn it in, renewal was four days ago but still had to pay for the full month, no discount or anything given.
Julia A. le
GM was not helpful when getting car on to dolly. The dolly ramp was too steep and the bumper of my car was getting dragged against it. GM stood there on his phone and offered no assistance. It seemed like this was the first time he’d ever seen this issue. When I got to the drop off location they were much more helpful and able to troubleshoot solutions to getting my car off the dolly safely.
Alexander T. le
When I arrived there was no one covering the desk, it took awhile to get things going. I was supposed to have my truck by 10:45 and wasn’t out the door till a bit after 11 while I had people waiting at my house to help move.
Jeff R. le
Service was slow. Trailer had dirt all over the floor.
Pamela E. le
Dropped trailer off early on 9/1/2019 and then get an email that I did not return trailer. Made 2 calls to U-Haul and had to drive back to get resolved. And Evan then the manager put i the return paperwork that I returned trailer on 9/4..... which is incorrect. I returned on 9/1.
Jerome H. le
All went well and we were able to rent a van on the spot. Good thing we called ahead though as someone else needed one as well.
Paul U. le
Your website indicated that I would be contacted the day before the scheduled rental with a $50 guarantee. I never received such contact/confirmation. Everything was in good order when I picked up the trailer but I expected a call, text, or email.
Elizabeth L. le
I did not receive a confirmation call for my 24/7 Truck Share request
Anthony J. le
The worst customer service
dawn B. le
Terrence was amazing at helping me this summer during a crisis of selling my home, downsizing, moving to a small apartment at the same my husband received a 4th stage cancer diagnosis.
Derrick S. le
The Service was top notch.
eric h. le
My entire experience here was a positive one. Every interaction was smooth and the staff was friendly and professional. I've already recommended to a few friends they utilize this storage facility.
Jeffrey E. le
I have worked with Terrance for several years on my Uhaul equipment, that we use for vacations. He has done a great job!
Pat G. le
The gentleman working on the Oak Creek side was a horrible representative of Customer Service for Uhaul. The reps on the Las Vegas side were very professional & helpful!
Jennifer C. le
Customer service was amazing
Luis R. le
Your employee was very helpful and knowledgeable took care of each customer one at a time as this should be
Thomas O. le
The check in process was very slow, mostly due to the speed of the software application response time. :30 minutes to check out something I pre-registered for.
Noreen L. le
Terrance Mims checked us in and set us up with a lock and insurance for our storage unit. Jennifer Hess helped us with our lock and the unit door which wasn’t closing properly. Excellent service!!
Jill L. le
Ryan was very helpful, friendly and did a wonderful job!
GERTRUDE M. le
Very busy but professional
jon b. le
Ok
CYNTHIA S. le
A bit of a mixup on dropoff location, but resolved quickly. The oak creek drop off was busy. When asked why it took 30 mins to check in/out 4 customers was told the computers were slow and crashing.
CYNTHIA S. le
Computer system was slow and crashing. Corporate issues not location issues.
Steven Z. le
Wait time to pick up the vehicle was very long. Need more people working.
Eric U. le
Smoootj
Cynthia R. le
We arrived 15 min before the office closed. Upon inspecting our reserved storage unit, it was too small for our needs. The agent helped us change units without complaint of it being after closing.
TARA B. le
100% satisfied
saif and walla m. le
It was all good and fast service
Mable L. le
Very friendly and helpful in answering guestions.
verdelle s. le
This was the first time I needed to use a storage facility and I am happy with the service provided by the staff at Oak Creek.
ROCHELLE A. le
The customer service was excellent and very helpful on all questions. Thanks so much
ahmet y. le
Not good!
Bruce B. le
moved u-box from Phoenix to Milwaukee took 8 days and all arrived just perfect condition, rates were better than competes staff was extremely helpful , would use again
mathew k. le
Friendly and helpful staff
Deann H. le
Manager was very helpful
carmen r. le
Nice guy who help me and yes Ill use the service some time again
Jarett R. le
Friendly, knowledgable, and quick service.
Erika A. le
Informative and professional
JENNIFER S. le
Clean, safe, well run facility. I appreciated the climate controlled unit and the staff who signed for my shipments.
shanicka e. le
They were not friendly at all in the Oak Creek location also my reservation was moved back to yesterday which was Sept. 11th
Angela M. le
Excellent location and staff
Emily J. le
My husband arrived before I did and they gave him the wrong size storage unit. The staff was very professional in taking care of the mix up and satisfying our space needs without over charging us!
Brenda H. le
I don't have any comments right now everything is all good I appreciate your service thank you very much!
Randal L. le
All went smoothly staff was friendly and professional. Communication on arrival and readiness of UBoxes was great and Bixes were ready for pick up rigjt on schedule
JULIE K. le
The customer service was very slow and not very friendly