Customer Reviews for U-Haul Moving & Storage of Oakland Coliseum

5 218 évaluations

8000 San Leandro St   Oakland, CA 94621

(510) 639-9100

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(510) 639-9100

8000 San Leandro St
Oakland, CA 94621

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

I want my money back. The storage charged me 0,91 cents when the sign stated 0,87 cents for boxes. The representative never offered a refund or a solution when I brought it to my attention. Instead I was told maybe uhaul raised the prices and haven't sent new signage. That is U-Hauls problem to make sure the prices are correct and signage is in place, NOT THE CUSTOMER. Which means that U-Haul is STEALING money from their customers! That change adds up and is done in a non suspecting way.

BOSSY S.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marianella L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

felicia c.  |  Expérience générale 
Évaluation :
1

When I first checked in staff was amazing. When I went to close my storage I dealt with the general manager and another stuff who were extremely rude and making jokes about me as I walked up because I said I didn't have help to clear my storage. I'm not sure how he got his position. But I will be filing a complaint.

Angela r.  |  Expérience générale 
Évaluation :
5

They got flooded,manager was good and accommodating..

MICHAEL M.  |  Premières impressions 
Évaluation :
1

When buying the storage unit I was told to get a lock because its needed with the unit; on U-Haul website it said id get the lock for free. When I realized I was being charged for it I showed the cashier and he basically shrugged it off saying "oh yeah I wasn't aware of that, looks like you do get it for free" turn proceeded to charge me. When I was getting the truck the guy asked my how many miles am I driving, how would I know? That should be fine at the end when I return the van not at the beginning. So I just said 10. then it got marked up with 5,5 gallons of gas then it actually had. Because I didn't check on the lot I was responsible for the gas so I had to fill up $26 of gas for a 4 mile round trip. When I returned the van and saw I only drove 4 miles I realized I paid a total of $20 for the van $40 for rental fees $26 for gas $15 for 10 miles. The world's most expensive 4 mile trip. They wouldn't reimburse me for the extra gas I paid. When I finally got to my storage unit I found a mouse trap inside.. that along with another customer at the front desk talking about how his unit flooded does not give me confidence in this place at all. The only positive experience about this whole ordeal is when I went to return the lock the lady was unable to return it for some reason so she just gave me it's cost out of her own pocket.

TONY A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eugene f.  |  Premières impressions 
Évaluation :
5

The Uhaul team was very helpful and knowledgeable about their work.

Manuel C.  |  Expérience générale 
Évaluation :
2

Every thing is good BUT my major complaint and why I left is after a few months (I don't remember how many but like 3-6 months), my storage fee went up from $59,95 to $79,95 per month. That's 33 %. When I contacted them, they were so "whatever" about it. A price increase is expected but 33 % is a bit much. Honestly, just be reasonable about increases. I would have stay otherwise.

Vilasinee B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darius M.  |  Expérience générale 
Évaluation :
5

The staff were super-helpful and the facility is clean and safe.

Maureen S.  |  Expérience générale 
Évaluation :
5

Appreciate everything about the storage

Delbra T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zia P.  |  Premières impressions 
Évaluation :
5

This particular storage facility was comprised of very polite staff who were very courteous to us, friendly in handling our questions, and nice.

Zia P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tyna s.  |  Premières impressions 
Évaluation :
5

Five stars for the helpful, friendly staff!

Maureen S.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Yolanda O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jamay j.  |  Expérience générale 
Évaluation :
5

Excellent Management

GILDA H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonette M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ShaDawn B.  |  Premières impressions 
Évaluation :
5

Leland was a joy and helped me

Linda G.  |  Premières impressions 
Évaluation :
5

The manager and worker's were exceptional ! Everyone was very helpful and courteous . I'm new to this facility , but I'd recommend it to anyone looking for a good truck , clean storage space and great people . MZ D

DEBORAH D.  |  Premières impressions 
Évaluation :
5

Very clean and secure.

Juan M.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ollie C.  |  Premières impressions 
Évaluation :
5

All staff were incredibly helpful getting me set up with my storage unit! They made it an easy experience.

Camille C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina Marie n.  |  Premières impressions 
Évaluation :
5

Okay I loved the service 👌❤️

Nicole B.  |  Premières impressions 
Évaluation :
5

The young lady helping me was very helpful and patient. Excellent service à la clientèle  

Chandra L.  |  Premières impressions 
Évaluation :
1

Systems do not line up. I had to pick up the truck in LA, when I arrived truck was not available and I was sent to another location. When I got to Oakland to drop off truck and move into the facility I was told my reservation was not there. I had an email proof of my reservation which was not honored. I had to pay more for a unit which was not expected. I waited for over 2 hours for clarity which I never received as the manager was driving around in the golf cart dismissing my concerns. I was told to call corporate which I did. I have submitted the proof of reservation and have yet to hear back from anyone.

Kimberly H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREY D.  |  Premières impressions 
Évaluation :
4

Incentives need to be provided when you have more than one storage space.

Annette T.  |  Premières impressions 
Évaluation :
5

I'll keep useing Uhaul

Joseph M.  |  Premières impressions 
Évaluation :
4

Love it

Lanieta V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA C.  |  Premières impressions 
Évaluation :
5

S.O.

RALVELL C.  |  Premières impressions 
Évaluation :
5

Everybody was very helpful and nice. The place was clean and well maintained.

Antoinette C.  |  Premières impressions 
Évaluation :
5

UHaul needs to provide some seating for customers who have physical needs such as chairs. I had movers helping me b/c of my age and walking disability and had to borrow the chair at the handicapped window in order to sit down while they made the move for me. The personnel at the UHAUL faculty were nice about it but it got me to thinking what if another handicapped person had come in? Then what? One or two additional chairs should be enough. Just a thought.

Diana L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Terri B.  |  Premières impressions 
Évaluation :
5

Every one was asome, but the man who received the truck back was superb! He was just great!!! Great attitude, I was really tired after a long move, and he attitude just pick me up. Thanks

Ericka D.  |  Premières impressions 
Évaluation :
5

That's because of the worker who helped me she was very friendly and personable it was my experience with her that made all the difference and the two other employees there were also very good because of the three of them I would definitely recommend and look forward to seeing them again because I know if there's ever anything or anytime I need assistance I will get As for times of operations and access since I haven't been there long am unable to rate them fairly only after time will I be able to judge

Kevin O.  |  Premières impressions 
Évaluation :
1

Made a reservation a week in advance. No unit I reserved when I showed up. Came up with more expensive unit as alternative days later. Had professional movers and large truck to unload. Unacceptable

Kim C.  |  Premières impressions 
Évaluation :
4

I've just rented the unit and am packing things to store. But the initial interaction and tour of the facility to select a unit was very professional and helpful.

Carla G.  |  Premières impressions 
Évaluation :
1

I needed to move stuff in after seven but could not get access because the garage doors would not open despite my being granted by card swipes. The block that I needed access to was 7500. This delayed my move significantly and caused me incredible frustration.

Gregori J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISABEL A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene M.  |  Premières impressions 
Évaluation :
5

I do not have access to my online stuff, I can't pay for my storage. My storage isn't linked to something, and they didn't confirm on how to do it. Luckily I got this email before the time it was due.

josephine c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lecester k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Falelala F.  |  Premières impressions 
Évaluation :
5

The most painless part of this move was you all storage thank you

Beverly G.  |  Premières impressions 
Évaluation :
5

Sales agent was very kind and helpful

Rhoda S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latoya T.  |  Premières impressions 
Évaluation :
5

Was very pleased with the service, Barbara is awesome 👌

antoinette h.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mebrahtu T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vilasinee B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonia A.  |  Premières impressions 
Évaluation :
5

I truly appreciate the employee's and their customer service, it can be hectic at times with the lines or miscommunications...but I wouldn't go anywhere else

Kimberly T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony T.  |  Premières impressions 
Évaluation :
5

The Staff is Friendly and very helpful and they care about your needs and concerns.

earline t.  |  Premières impressions 
Évaluation :
5

Enjoyed becoming a new client today. Service was efficiently completed with professionalism and handled properly in a timely manner. All request I had reservations for where applied to my account without any d I discrepancies. I also was pleased with the tour that was given to see the storage unit that i reserved. Good customer service. I give a A. Yhc

Yetone C.  |  Premières impressions 
Évaluation :
3

I lost more than half of my belongings cause of a fire in June 2018, and as loyal as a customer as I have been for the past ten/ eleven years your company refuse to give me any monies cause I don’t have insurance, for that I would never recommend you to anyone I pay my bill and keep it moving.

THERESA P.  |  Premières impressions 
Évaluation :
2

I made an reservation it took 30 minutes to get me a storage . The yiunf lady that was helping me need to be still trained she didn't know anything she had to keep asking for help . Then they never showed me how to get to the unit was told it was somewhere else , I pushed the help bottom I was down there waiting 15 minutes for someone to come they never did .

SHARISE M.  |  Premières impressions 
Évaluation :
1

My move-in experience was terrible. The first issue was that I placed an online reservation for a unit and on the day I try to move in I learn that the unit I reserved is not available and no reservation was made. My only comparable option was a slightly larger unit with higher cost. Because I was in need of storage immediately, I decided I had to sign up for something and accepted the higher cost but was not compensated for the lack of availability and absence of a reserved unit. My second, much worse, issue is that the online office and access hours are WRONG. When we moved in we were not informed that the information online was out of date. We believed we'd have access to our unit until 10pm and come to find out we only had access until 7pm, on the following day it was even earlier - until 5pm only. When I went to confirm this with the office staff all I was told was "the website is wrong." There was no further explanation, no offer of help or accommodation, and from there only frequent reminders that we needed to be done moving in by 7pm. I do not understand how information as important as office and access hours are not updated in all relevant locations and how the staff does not proactively mention this to tenants to account for the gap. Ultimately, I decided to rent this unit because I'd already trucked my items to the location and needed immediate storage, but if I'd had more of a choice I would have gone somewhere else. Access hours and customer service have been terrible and I will not recommend this facility to anyone.

Ashley M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

trevor h.  |  Premières impressions 
Évaluation :
5

Me gusto el servicio y sobretodo la limpieza los empleados son muy amables

Delia G.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DECLAN E.  |  Premières impressions 
Évaluation :
4

Finding out unit was crazy, the numbers didn't go in a reliable order, but beyond that everything was great.

BRANDEN V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AASYLEI L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stacey g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN C.  |  Premières impressions 
Évaluation :
5

Monica was great, thank you.

venecia c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bonjern Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darius M.  |  Premières impressions 
Évaluation :
5

This comment is strictly for Monica the young lady who checked me in I want to give her 💯 percent credit she was multitasking taken care of me and a very long line getting everyone taking care of.

lachita t.  |  Premières impressions 
Évaluation :
5

The people who helped me Miss Opal were very nice and professional..

Askia A.  |  Premières impressions 
Évaluation :
5

Erik rocks!!

Jaime N.  |  Premières impressions 
Évaluation :
1

The customer service was awful. I normally don't write about any customer experience, but I was compelled to write this. The rudeness, the lack of professionalism, the incompetence was unexpected.

Sayed H.  |  Premières impressions 
Évaluation :
5

Even though my reservations were all screwed up the person at the desk was very nice and helpful...

tiana c.  |  Premières impressions 
Évaluation :
1

The storage space offered and reserved was not available upon my arrival. The manager did not want to listen to my entire story and told me that there was plenty of space available in a different loc

Michael G.  |  Premières impressions 
Évaluation :
5

They were very helpful and prompt!

Erika I.  |  Premières impressions 
Évaluation :
5

Very professional and helpful.

Anthony A.  |  Premières impressions 
Évaluation :
5

The 2 people that helped us was very polite and very helpful. I do thank them for all they did.

richard c.  |  Premières impressions 
Évaluation :
5

There are great people working here, that is a sign of good leadership.Keep up the good work. Take care, Chief Robert l. Demmons,(Ret.) SFFD

Robert D.  |  Premières impressions 
Évaluation :
4

I would have rated it excellent but I was in a hurry and someone was being trained so it took longer than I expected to complete a contract. Nice clean property.

Lisa H.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page