Customer Reviews for U-Haul Moving & Storage of Oakland Coliseum

5 606 évaluations

8000 San Leandro St   Oakland, CA 94621

(510) 639-9100

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(510) 639-9100

8000 San Leandro St
Oakland, CA 94621

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniele M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thor L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nanuta S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Florine M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shanna B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Geoffrey S. 
Évaluation :
5

I really appreciate all the help from the team. I'm disabled and they helped me into the truck and took great care of my needs. I will call them again. Merci

Shundra B. 
Évaluation :
1

The supervisor on-site was very rude and unwilling to help solve a problem with a trailer I returned that was sitting in her parking lot for 2 weeks , She is unprofessional & unpleasant to talk too

Mario S. 
Évaluation :
3

They put a higher amount on the gage then was actually in the tank. Then I drove the truck 4 miles and the gage dropped another 8th of a tank! It felt like a scam. I left feeling ripped off. I would not use that place again.

Sarah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christy p.  |  Expérience générale 
Évaluation :
4

have a few tools so minimal work could be done.The lady who checked me out was very good.

Paul B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

giana L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

angel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carlos f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joselito S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy H. 
Évaluation :
5

They were extremely nice and professional.@ 8000 San Leandro. I can't remember the last time I encountered a team of people who were so focused and professional. I hope my comments gets attention in your management and then relayed back to them. Sincerely Lester Thomas

Lester T.  |  Premières impressions 
Évaluation :
5

The staff was absolutely outstanding! If I remember names correctly Kylene, Sean and Jesus were terrific. Ten stars.

STEPHEN P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMEELAH W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduardo C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DeJuana P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tonya W. 
Évaluation :
3

The staff was very friendly and helpful. Thank for the good job.

OGNIAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michel J. 
Évaluation :
1

Incorrect pick up address was provided on the Uhaul website for my reservation. Incorrect address was texted to me. Those discrepancies cost me two hours the morning of my move and stressed me out. Returning the vehicle was also a pain. The address provided was not to a Uhaul location but rather to Adamsons tires. Which is in a well hidden lot that you have to take an access road to. However GPS takes you to some storage lot. The storage lot at least had a sign on the door saying they're not UHaul. There where ZERO UHaul logos or trucks visible at the entrance of Adamsons Tires so I had to call them to verify. The whole return experience took 30 more minutes than it should have.

Rodolfo T. 
Évaluation :
4

The Call center was rude this morning when I was just calling to let Them know that I was running late , so if they record the calls ? I was talking to a male rep between 10:55 am - 11:05

Tracy T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RC M.  |  Premières impressions 
Évaluation :
4

I dropped off the 6x12 trailer the next morning well before the 24 hours rental period expired I was contacted twice after returning by staff by phone - over 8 hours after return time - and queried “when I planned to return the trailer etc.” I was mildly concerned that we might have a documentation trail problem, but it was found and I received confirmation email eventually. For this, I removed one star.

John A. 
Évaluation :
5

Nate was amazing! He went above an beyond for us and made are moving smooth. Thank you Nate! You are appreciated

KARMEISHA T. 
Évaluation :
5

All good, keep it up

Ian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YERIKA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TINA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abhyudaya S. 
Évaluation :
5

Staff Was Very Friendly, Professional, Compassionate and Helpful...

Brittia J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEI HANG P. 
Évaluation :
4

When I picked up my rental trailer I noticed one of the tires were low on air and apon further inspection a second tire was found to be defective like the other tire, I had to wait as a tire service was called and both tires were replaced. The tire service was fast to respond and complete both tire replacements.q

Jay W. 
Évaluation :
4

Jo Jo is EXCEPTIONAL….customer service oriented too! Clone a MILLION of her!!

BETTE J.  |  Premières impressions 
Évaluation :
5

Friendly, extra clean facility, helpful, professional, and staff goes above,beyond, and out the way to make sure you happy and satisfied.

CAROLYN R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blair M.  |  Online Move In 
Évaluation :
2

Staff was friendly, but this place was a pain. Tons of issues including incorrect office hours, storage units being very far from where the U-Haul truck can park, mechanical issues with the gate, mechanical issues with the truck, reserved equipment not being available, and the staff accidentally putting a lock on our unit. None of these issues (besides the difficult physical distance between the unit and truck parking) would have been that big of deal, except this place is seriously understaffed to the point where every little question meant waiting in line for at least 20 minutes. Nothing against the workers, but this place is horribly managed. Would definitely not use again.

Logan S.  |  Expérience générale 
Évaluation :
5

Nothing right now. Excellent service by ALL personnel, especially LeBron and the manager.

Helen M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rodney N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J. 
Évaluation :
5

This is such an amazing U-Haul location!! Time and time again they have come through for me. Not just one or two people but everyone I have come in contact with! I'm sad I no longer need the services here because it truly is such an amazing place! So grateful!!!

JACQUELINE E. 
Évaluation :
4

There was a mistake made with the amount of gas and I was charged. but when I told them about the mistake they admitted that it was their error and corrected it right away with no problem.

Robert W. 
Évaluation :
5

Thanks 🙏

JUAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MURAD W. 
Évaluation :
5

Great service!!

Raul D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rober A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bulent C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shiv J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dae N. 
Évaluation :
4

LaRon was amazing. He greeted me as soon as I got out of my car and had the trailer ready for me in five minutes. When I returned the trailer, he recognized me immediately and came to help me drop it off. I was on my way in less than ten minutes.

Joshuah M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

allison I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

corey I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryon M. 
Évaluation :
3

Training in customer service for staff.

Austin T. 
Évaluation :
3

The customer service was amazing. I delt with 5 people the lady help me reserve,The guy who helped me with the rental,the guy that put on the trailer, and the removing the trailer of my truck,It was 1 lady that was always on the move. You can tell they are family oriented they communicate with each other well.You just don't find good customer service anymore. Thank you so much for this great experience

Monique W. 
Évaluation :
5

It was great service all the way around. From the time I rented the van to check out. Laron was exceptionally great! I left my garage door opener and he had it for me when I came back. He's a great asset to your organization.

KHALID S. 
Évaluation :
3

I am very frustrated with this location. I talked to them twice and confirmed the fact that I wanted to pay with the credit card that was on file with them. I had a college intern picking up the van for a mission trip in the area. But when my intern got there they made him pay with his own card. He's just a poor college kid. Frustrated that all my conversations ahead of time and assurances that there were "notes on the account so there would be no issues" were for nothing.

Kelly D. 
Évaluation :
5

ASALAMU ALAKUM, GOOD STAFF VERY HELPFUL

FREDDIE D. 
Évaluation :
5

The staff at this location were excellent, everyone had a curtious and positive attitude. It was really refreshing to get such great service. Moving is already a very stressful endeavor, receiving great customer service helped alleviate much of that stress.

Peter K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbara I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlie W. 
Évaluation :
5

The staff was friendly and helpful, they did their jobs with a smile and made the process easy and enjoyable, even when no one likes moving stuff. Great job team!

Candace C. 
Évaluation :
5

it was my first time using U-Haul and it was a quick and easy process, I had great customer service from Shawn on my pick up and drop off too . I will be returning

Mario S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig D. 
Évaluation :
3

one of the ubox's doors / latches was bent so it did not close properly. Our movers had to take it back to uhaul to fix with our property not locked

Nicole D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicky S. 
Évaluation :
5

Check-in staff was so quick and friendly!!!

Adam B. 
Évaluation :
5

I have been renting my UHAUL trucks from this location since 9/25/2022 I haven't had a problem at all nice staff my rental is always ready when arrive

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C.  |  Expérience générale 
Évaluation :
2

I have rented from Uhaul every month for the last 10 months. My hope is you are able to see I'm a regular client, not once every three years or ten years but every month. I'm considering going back to Enterprise Truck Rental in San Leandro.. Why would your manager on 8000 San Leandro St, Oakland Ca. tell a customer (myself) that was paying for an additional 5 days that If I did not return the truck by Saturday (One week from original rental date) It would be reported stolen to Oakland Police Department. Every two days I was paying for the rental from my cc on file. Threatening a customer with arrest ? Weird.

James M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabriel Z. 
Évaluation :
5

Great service and a great vehicle. Thanks guys!

Kheireddin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEEBONY W.  |  Premières impressions 
Évaluation :
5

Laron is very good.

Scott D. 
Évaluation :
5

Thank you so much Kyreen!

Lileiti G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erin M. 
Évaluation :
5

Everything was cool and fast.

Alexander B. 
Évaluation :
5

AmazIng movers! They gave us tips on the area and we're speedy quick.

Virginia N. 
Évaluation :
5

One of the reps at the center had issues hearing customers on the other end of the line. She hung up a bunch on my husband and I which was very frustrating. Besides that great experience.

Aileen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara B. 
Évaluation :
1

Horrible experience overall I would never give uhaul another chance. First they change my original date and then want me to drop off a day earlier. Also wasted $20 on Uber and got charged an extra $60 for an extra day when my original pick up day was moved and drop off day just for the convenience of uhaul and the inconvenience for me. I absolutely hate uhaul and will never recommended it to anybody.

Gurpreet S. 
Évaluation :
5

Satellite station in Concord directed me to go online or call. I called and made my reservation and to pick up trailer in Fairfield, Ca. And be confirm thru a text... text directed me to go to Oakland for my trailer... messy, I drove to Oakland.

ROCKIE H. 
Évaluation :
5

The staff were friendly and very helpful. I enjoyed working with them. Outstanding in every respect.

Rick E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Davine I. 
Évaluation :
5

Obed was great & helpful

Yobed W. 
Évaluation :
5

Keep up the great work

Larisha T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rene M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aldo O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodrigo G.  |  Premières impressions 
Évaluation :
3

I reserved furniture moving dollies for both of my rentals and both times the location did not have them available which was very frustrating and caused me a lot of extra work moving out

Edin B. 
Évaluation :
5

the lady agent who assisted us help us so much.

Kenneth W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marche W. 
Évaluation :
5

Give a shout out to the entire staff, especially to the outside workers (two brothers) keep up the good work 👍

DeJuana P. 
Évaluation :
4

Ensure that the rental (in my case a closed trailer) is available at the location I requested. I had to drive 2 hours (80 miles) out of my way to pick up the trailer. With today's gas and bridge tolls, this came to nearly $50 unexpected expense.

George F. 
Évaluation :
3

The staff was not able to attend to telephone calls because the facility is so busy. Several times I was placed indefinitely on hold; however they were friendly and helpful in person. The electronic entry card didn't work and I always had to seek help.

Adrianne A.  |  Expérience générale 
Évaluation :
5

The staff helping me at this location were all pleasant, professional and very helpful.

Marshall P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aimee C. 
Évaluation :
1

Something was wrong with The gas light it sound like the truck wanted to cut off for me try to turn the truck back set there for an hour because they was close I try to do it on my phone turn around I said on the phone for our trying to get a hold of somebody because I didn't know how to do it they told me I couldn't do it on my phone because the man gave me The first truck didn't work so he had to find me another one I guess it didn't go through the system so I had to take pictures of the truck and how to call the people make sure it don't charge my card for extra day

brandi G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

After a terrible sequence of moving faux pas leading up to arriving here, I entered the building close to tears in exasperation. The kind staff saw my hardship and went above and beyond to help me feel cared for and meet my needs. Huge props to Kyreen, who hooked me up with a last minute storage unit and let me vent, to Nathan who got me settled and helped me unload, and Carlos for being so kind Thank you to the friendliest team ever

LEAH V.  |  Premières impressions 
Évaluation :
5

The people here are amazing and so helpful. I've never seen people go out of their way to ensure the experience was smooth and easy. It made me feel like I had nothing to worry about but the journey we had in front of us.

Violaine P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DeJuana P.  |  Premières impressions 
Évaluation :
5

Great customer service!

Richard T. 
Évaluation :
5

Tre one and only thing you can do is to keep Kyreen Briscoe 24/7 taking care of your customers. She is a real sweetie when it comes to customer service. I was very very impressed how approachable she is and when we were done with paperwork to take the car I rented I was thinking how great of a person she was and I was very happy. Very lucky of me when I returned the car I was also helped by Kyreen again. I was like what a day today! You have a real asset, a treasure with you! Perhaps she's already gotten a rise in the passed days but I think she's ready for another one. Thank you Kyreen! You made my day a good day and have given me hope that good people still exist in this world. Jose Mendez

Jose M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kennesa R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Explain offers For example I did not know about one way with 3 miles also possibilities of a 30 day storage rental free

Rachel M. 
Évaluation :
5

Everyone at the drop off was FANTASTIC, would go back in a second!

Molly K. 
Évaluation :
5

Excellent service! We needed an extra box the day we moved our items to the Oakland location and they had one for us! Friendly and helpful staff!

Kyle I. 
Évaluation :
1

FUCK you for changing my order without permission & forcing an ultra large gas guzzler on me, you fuckin frauds!!!

Mark F. 
Évaluation :
4

All staff were friendly but some weren't helpful. Make sure corporate representatives know the equipment availability and available hours at local stores. When first reserving a UBox, I was sent to a location where boxes weren't available, then my UBox access times weren't confirmed.

Thomes D. 
Évaluation :
5

Be accurate or close to it on the location of the gas needle.

Tommie A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathaniel G. 
Évaluation :
4

My unit was very far and there was a huge support boulder in the middle taking up much of the space. I called for assistance using the uhaul assistance buttons located throughout the storage, however no one answered. This posed a safety concern to me. Also, online told me I have access until 10pm however the day of my love in I came at 7pm and was told I did not have access. The online process was very tiring. The next day I came back and spoke with the staff in the main office and they were very accommodating. They assisted me in getting a new unit. Gave me a lock. We're very kind and assisted me in locating the unit. They apologized for the call buttons not working and stated they'd make a note. They were able to save my very negative first experiences.

Brittany B.  |  Online Move In 
Évaluation :
5

Great and knowledgeable staff. Need Beverage Vending Machine in the Lobby Area

MICHAEL L.  |  Premières impressions 
Évaluation :
4

Discus lock that was supposed to be inside the unit was not inside the unit but the staff were extremely helpful and friendly and fixed the situation without hesitation. I didn't get their names but they should get raises. Just give all your employees raises and you'll have your bases covered.

Robert M.  |  Online Move In 
Évaluation :
5

It was an amazing staff fast quick and easy to access their facilities

Mita e kuonga V.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Unneka B.  |  Expérience générale 
Évaluation :
4

My storage unit was damaged and I just didn't have the time to deal wit it. The manager tried to call me but we both were both busy over all U-Haul is great and I appreciate you

Askia A.  |  Expérience générale 
Évaluation :
2

Some of my belongings were stolen out of my unit by an employee after I received a phone call about them accidentally cutting my lock off…. I live out of state so I wasn't able to pick up my new key and when I came to get my things, some important items were missing.

Adrianna M.  |  Expérience générale 
Évaluation :
1

To many problems with water pipes. Break ends my storage unit 2 times.

HAROLD J.  |  Expérience générale 
Évaluation :
5

I'm grateful for uhaul storage. It saved my life.

Linda G.  |  Expérience générale 
Évaluation :
1

I have been taking care of this storage for a friend for the past 5 years. After the flood, the storage contents were "thrown" into storage boxes and sent to the Hayward facility. When I went to see the contents, they were so mixed up that I couldn't get to them. They tried to triple the price! I am "not" moving out. U-haul moved the contents to Hayward where it will remain until the original owner returns. I am satisfied with the personell that they have at that facility..they are very accommodating.

TOMMY LEE S.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jefter A.  |  Expérience générale 
Évaluation :
3

Access hours are terrible. I know jails that have better visiting hours than the time you can access your units here.

Ebony C.  |  Premières impressions 
Évaluation :
5

La atención que nos brindó la persona en el escritorio fue demasiado buena, explicó detalles y muy buena manera para atender a las personas

Plinio P.  |  Premières impressions 
Évaluation :
4

I was well pleased with the professional manner in which the staff at this location handed my moving experience

James W.  |  Premières impressions 
Évaluation :
5

Curtious, helpful, clean, and very respectful staff members

CAROLYN R.  |  Premières impressions 
Évaluation :
5

Honest Concerned and Caring at this location.

AUDREY T.  |  Premières impressions 
Évaluation :
5

They are all the nice people, working hard , and helpful ,I like it all. The U-Haul's worker name is Isaias, He is the first day I have met, he doing well, I like him. Please tell him keep going on the future.

Xi Kang L.  |  Expérience générale 
Évaluation :
5

Thanks for your service.

Barbara P.  |  Expérience générale 
Évaluation :
2

They keep billing you when you don’t have a storage space with them.

Deborah G.  |  Expérience générale 
Évaluation :
5

I got what I needed, safe, clean, well maintained storage

Richard G.  |  Expérience générale 
Évaluation :
5

Muy buen servicio de todo el equipo en especial- over muy buen servicio gracias 🙂

Francisco G.  |  Premières impressions 
Évaluation :
5

Good service

Barbara P.  |  Premières impressions 
Évaluation :
1

My items was to your Hayward u-haul with my permission

Michael B.  |  Expérience générale 
Évaluation :
2

They broke more then half of my merchandise and only gave me a days rental. That wasn't enough for what was destroyed.

SONJA N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARBARA C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tamika k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONIQUE C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sharron w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew C.  |  Expérience générale 
Évaluation :
5

Angel and older African America man was very helpful and knowledgeable of the storage units. Would definitely recommend. Thank you for making my move less hectic!!

KATHY K.  |  Premières impressions 
Évaluation :
5

They were a great company and very nice people I recommend them

mia m.  |  Expérience générale 
Évaluation :
5

Great People There/ Help Me Out With All My Needs/ The Staff Did Excellent And very helpful 👍😊Thanks I appreciate 🙏

JUAN H.  |  Premières impressions 
Évaluation :
5

Everyone I came into contact with was extremely helpful and even assisted with lifting as I was by myself and it was challenging for me.

myesha s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

trevor h.  |  Expérience générale 
Évaluation :
1

I stored here based on the access hours listed on website but when I arrived my unit wasn't available although my is it was reserved well in advance and also access hours were incorrect. I ended up having to take a unit half the size I needed/wasn't able to access my belongings as needed due to website being incorrect. I was told I would be contacted regarding this matter since I created a case with customer service but was never contacted. I advised the office and was told I had to store for at least six months to have later access hours. So honoring the access hours from the website was possible just didn't want too.

ERICKA L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zuhal B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H.  |  Expérience générale 
Évaluation :
3

Called regarding pre-lien notice on a storage unit I no longer have. The person I spoke to did not know why I received the notice and said he needed to investigate, When I asked if he would call me back or if I should call back all he said was he needed to investigate the matter.

Lucille D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nalesha H.  |  Expérience générale 
Évaluation :
4

There was a young man there named Tyler he's helped me before he's a great personality very knowledgeable. I would recommend all my friends to go there on 8000 Street in San Leandro. And I will return there again.

walter f.  |  Expérience générale 
Évaluation :
1

This place sucks

Henry C.  |  Expérience générale 
Évaluation :
4

I want my money back. The storage charged me 0,91 cents when the sign stated 0,87 cents for boxes. The representative never offered a refund or a solution when I brought it to my attention. Instead I was told maybe uhaul raised the prices and haven't sent new signage. That is U-Hauls problem to make sure the prices are correct and signage is in place, NOT THE CUSTOMER. Which means that U-Haul is STEALING money from their customers! That change adds up and is done in a non suspecting way.

BOSSY S.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marianella L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

felicia c.  |  Expérience générale 
Évaluation :
1

When I first checked in staff was amazing. When I went to close my storage I dealt with the general manager and another stuff who were extremely rude and making jokes about me as I walked up because I said I didn't have help to clear my storage. I'm not sure how he got his position. But I will be filing a complaint.

Angela r.  |  Expérience générale 
Évaluation :
5

They got flooded,manager was good and accommodating..

MICHAEL M.  |  Premières impressions 
Évaluation :
1

When buying the storage unit I was told to get a lock because its needed with the unit; on U-Haul website it said id get the lock for free. When I realized I was being charged for it I showed the cashier and he basically shrugged it off saying "oh yeah I wasn't aware of that, looks like you do get it for free" turn proceeded to charge me. When I was getting the truck the guy asked my how many miles am I driving, how would I know? That should be fine at the end when I return the van not at the beginning. So I just said 10. then it got marked up with 5,5 gallons of gas then it actually had. Because I didn't check on the lot I was responsible for the gas so I had to fill up $26 of gas for a 4 mile round trip. When I returned the van and saw I only drove 4 miles I realized I paid a total of $20 for the van $40 for rental fees $26 for gas $15 for 10 miles. The world's most expensive 4 mile trip. They wouldn't reimburse me for the extra gas I paid. When I finally got to my storage unit I found a mouse trap inside.. that along with another customer at the front desk talking about how his unit flooded does not give me confidence in this place at all. The only positive experience about this whole ordeal is when I went to return the lock the lady was unable to return it for some reason so she just gave me it's cost out of her own pocket.

TONY A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eugene f.  |  Premières impressions 
Évaluation :
5

The Uhaul team was very helpful and knowledgeable about their work.

Manuel C.  |  Expérience générale 
Évaluation :
2

Every thing is good BUT my major complaint and why I left is after a few months (I don't remember how many but like 3-6 months), my storage fee went up from $59,95 to $79,95 per month. That's 33 %. When I contacted them, they were so "whatever" about it. A price increase is expected but 33 % is a bit much. Honestly, just be reasonable about increases. I would have stay otherwise.

Vilasinee B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darius M.  |  Expérience générale 
Évaluation :
5

The staff were super-helpful and the facility is clean and safe.

Maureen S.  |  Expérience générale 
Évaluation :
5

Appreciate everything about the storage

Delbra T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zia P.  |  Premières impressions 
Évaluation :
5

This particular storage facility was comprised of very polite staff who were very courteous to us, friendly in handling our questions, and nice.

Zia P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tyna s.  |  Premières impressions 
Évaluation :
5

Five stars for the helpful, friendly staff!

Maureen S.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Yolanda O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jamay j.  |  Expérience générale 
Évaluation :
5

Excellent Management

GILDA H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonette M.  |  Premières impressions 
Évaluation :
2

My stuff was stolen.

dajohn S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ShaDawn B.  |  Premières impressions 
Évaluation :
1

Kept trying to charge me for my U-Haul, and I had to call as cancel didn't go through for two months.

Pranav j.  |  Expérience générale 
Évaluation :
1

I was being charged for a storage unit that I canceled months ago. I called, emailed and left messages but still no answer. I am still currently getting emails about charges.

jameia h.  |  Expérience générale 
Évaluation :
5

Wonderful service from all staff members and site well kept and clean. Has plenty of supplies needed for moving and storage lockers are easily accessible. If short term storage is needed, this is the place

Charles G.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ROSEMARY S.  |  Expérience générale 
Évaluation :
5

Leland was a joy and helped me

Linda G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Markus F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamahl F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMONICKE D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda D.  |  Expérience générale 
Évaluation :
5

The manager and worker's were exceptional ! Everyone was very helpful and courteous . I'm new to this facility , but I'd recommend it to anyone looking for a good truck , clean storage space and great people . MZ D

DEBORAH D.  |  Premières impressions 
Évaluation :
1

Refunding for people who left their unit early but paid the full price for the month would be helpful.

Genelle C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anastasiya C.  |  Expérience générale 
Évaluation :
5

Very clean and secure.

Juan M.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexandra R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ollie C.  |  Premières impressions 
Évaluation :
4

Lock was not provided in the room and had to be picked up at the store.

Elizabeth T.  |  Online Move In 
Évaluation :
5

No comments

Ikesha T.  |  Expérience générale 
Évaluation :
5

All staff were incredibly helpful getting me set up with my storage unit! They made it an easy experience.

Camille C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina Marie n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry S.  |  Online Move In 
Évaluation :
3

It has to be hard to find good employees now a days so I try to be understanding

Wesley S.  |  Expérience générale 
Évaluation :
5

Okay I loved the service 👌❤️

Nicole B.  |  Premières impressions 
Évaluation :
4

Excellent, excellent, excellent. Only issue I had was the consistent raising prices...Started at $56 ended at $70. Otherwise, the staff was great and the facility was excellent.

BRYAN T.  |  Expérience générale 
Évaluation :
2

??????

Tatia S.  |  Expérience générale 
Évaluation :
2

While I appreciate the 1 month free trial with my one-way truck rental, getting access to my storage was a bit of a hassle. There was only one customer representative at the front desk when I arrived and even though she was friendly and helpful once it was my turn, the person who helped show me to my unit afterward didn't explain to me the storage layout or building access outside of using my key card. I had to go back to the front desk to find out there was not a loading dock for my items and that the uhaul truck wasn't actually allowed into the storage unit. There was only one hand truck available for use and the driveway for moving items in and out of the storage unit was heavily trafficked with moving cars. The whole process was very stressful and makes me unsure about renting from the storage facility in the future, at least at this particular location.

Michelle W.  |  Premières impressions 
Évaluation :
1

I reserved a unit online, yet the staff took one hour to find me a unit once I got there. Then they gave me 30 minutes to load because they were closing soon. Terrible, stressful experience.

Ray d.  |  Premières impressions 
Évaluation :
5

The young lady helping me was very helpful and patient. Excellent service à la clientèle  

Chandra L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samantha A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bradley b.  |  Expérience générale 
Évaluation :
3

Originally the rates were good then 2 increases and when I got notified about a 3rd I moved out. I am a senior citizen on a fixed income and because the rates increase it doesn't mean my income will do the same.

Venus P.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Evelyn J.  |  Expérience générale 
Évaluation :
1

Systems do not line up. I had to pick up the truck in LA, when I arrived truck was not available and I was sent to another location. When I got to Oakland to drop off truck and move into the facility I was told my reservation was not there. I had an email proof of my reservation which was not honored. I had to pay more for a unit which was not expected. I waited for over 2 hours for clarity which I never received as the manager was driving around in the golf cart dismissing my concerns. I was told to call corporate which I did. I have submitted the proof of reservation and have yet to hear back from anyone.

Kimberly H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREY D.  |  Premières impressions