Customer Reviews for U-Haul Moving & Storage of Oakland Coliseum

5 700 évaluations

8000 San Leandro St   Oakland, CA 94621

(510) 639-9100

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(510) 639-9100

8000 San Leandro St
Oakland, CA 94621

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ricardo A H.  |  Expérience générale 
Évaluation :
4

Upon returning the vehicle, a bit of confusion whether to sit and wait in it or to go in and let someone know

albert RODRIGUEZ R. 
Évaluation :
5

They were great and honest I say this because the young man who check in the truck even gave us our change back to us before we left. Thank you U-Haul you made a difficult trip much easier to do.

Otto C. 
Évaluation :
5

beautiful and friendly

cassandra d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raquel T. 
Évaluation :
5

Everyone we came in contact with was very friendly and efficient especially your lead manager she manager she was extremely helpful and very willing to give us assistance when we needed it.

Theresa R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stevie C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

deangelo W. 
Évaluation :
4

Service was good, timely and clerks were personable. Truck ran smoothly.

Linda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laron W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene H.  |  Expérience générale 
Évaluation :
5

Drop off location was good.

Terence J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lecester k.  |  Expérience générale 
Évaluation :
5

Nice job

Michael B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vu N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY ALANE T.  |  Premières impressions 
Évaluation :
5

The 15' truck that I rented form U-Haul Moving & Storage of Oakland Coliseum was in fine shape, well maintained and had no operational problems. The only minor thing was that the attached padlock had frozen pin chambers and should be replaced. The Customer Front Desk and the Check In & Out personnel was very courteous & friendly & gave great service! Thank you, Norm C

Norman C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NATALIE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa L. 
Évaluation :
4

Nice employees but not much room to park in between other trucks. Too clove together and the location was very off the map.

Steven T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHEAL L.  |  Premières impressions 
Évaluation :
5

I had a very nice and excellent reception at the U-Haul. The man who helped me was amusing and efficient. I really enjoyed him.

Cybele M. 
Évaluation :
5

The Staff were super friendly and helpful…

David S. 
Évaluation :
5

after 20+ visits I have no complaints

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS Z.  |  Expérience générale 
Évaluation :
5

We had a smooth experience renting out the truck and finding our ubox. The box wasn't open (bolted shut), but the staff on hand, especially Laron Webb, were super helpful. It was open and unloaded in under an hour. Returning the truck was also smooth and we really had a great experience!

Dan B. 
Évaluation :
5

Sean helped me at UHaul and made it a great experience. Very warm and welcoming! Merci.

Steven B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trina F. 
Évaluation :
5

Very friendly and FAST service

Keith S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Aaryn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

malik j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette K. 
Évaluation :
3

As you know, you all have terrible customer service. There is obviously no plan to change this. Why send this survey? Eventually the market will catch up. You're not Amazon. There can/will be other options.

Jermaine B. 
Évaluation :
3

I initially received a truck that was not drivable because one of the tires needed air. Simple right, not for these guy who when the clearly attempted to help and was hesitant. I guess they had a tire pump that wasn't working. The guy in charge seemed hesitant to give me another truck, although the clerk kept telling him to do so. After I told him I needed to be on site within 25 minutes did he then authorize a new vehicle. It really wasn't that complicated.

Bethsaida R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick A. 
Évaluation :
5

I forget the managers name but she is the sweetest woman on earth and the entire staff could not be a more friendlier and helpful bunch. They helped me out in a time of need and made me feel good. Attention to detail, listened, we're compassionate, I couldn't ask for anything more. Thank you to everyone for all they did for me!

NICHOLAS Z.  |  Premières impressions 
Évaluation :
4

Check the credit card on file before charging.

Thomas W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexandra P. 
Évaluation :
5

Only thing was felt like the truck Needed some new breaks Abs Light kept coming on but overall got the job done but was kinda scared that's i wouldn't be able to stop

Jayvon V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wingyuen P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda D. 
Évaluation :
5

The team was so friendly, helpful, and kind! Software issues made my day stressful as the team was unable to properly assign my uhaul box, but they handled it well and in the end all was good! Special thanks to Nathan for his help and the associate who helped me in the lot (I believe his name starts with an E and he helped assign my box, etc.)

Christa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

trinity L. 
Évaluation :
1

U-Haul did not keep your promise on what I was supposed to have done

John M. 
Évaluation :
5

The further you have to walk the more confusing you get

EUGENIA N. 
Évaluation :
2

I had made the reservation 2 weeks prior and once I've arrived they said they forgot the trailer was working properly. The brakes lights were not broken and we had to drive 45 minutes to a different city and all we hit was a 35 dollars off. It took 4 hours of our time making loose money, Time and gas

Blanca V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

Every single person I encountered at this location was courteous, knowledgeable and attentive. This is an excellent team of highly motivated employees that care about what they do. I had last minute changes and requests that were accommodated with ease.

MARJORIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Claudia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KANAT A. 
Évaluation :
5

Nothing everything's fine with me

ARLENE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas N. 
Évaluation :
3

Just a rough area, made worse but a lot of kids on bikes and people from the neighborhood (not customers) coming in and out of the parking lot. Bit unsettling when all of your life's possessions are in the back of a UHaul truck.

Laura H. 
Évaluation :
5

All the employees were friendly, professional, was a good experience.

Julie B. 
Évaluation :
3

This was a surprise change by uhaul in order to accomplish a one way rental. The dolly we needed wasn't available so it was suggested we get an appliance dolly for the move which we discover could not be used (one 64 year old female mover weighing 130 lbs). What brings the score up is staff credited us enough miles for driving out of our way for pickup

Denise R. 
Évaluation :
5

Nice & super easy. Thank you

Lewis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin B. 
Évaluation :
5

The customer service at the front desk checking out and returning the vehicle was excellent and made the entire process very easy.

Anthony J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie S. 
Évaluation :
1

You charge my credit card more than what my invoice says I need you to correct and refund the money taken. Your employee at Uhaul in Oakland was very rude and kicked me out of the store when I went to tell them about the extra charge .I need this issue resolve ASAP

JoseCarlos G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduardo C. 
Évaluation :
5

Nathan help me out. he was very nice and kind and knows his job very well he gave me all information i needed to get started with my storage purchase

Denisha W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colby V.  |  Expérience générale 
Évaluation :
5

Hire a competent freight carrier and put tracking on the UBoxes.

SAM G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy S.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

robin v.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon T. 
Évaluation :
1

Corruption

Nathaniel C. 
Évaluation :
4

The good people that helped me was so nice and he also told me that the first month was free that was great and they showed me to my storage which was awesome think you U=Haul you guys are good to go pro.Reginald Patillo. Thanks

arthur p.  |  Premières impressions 
Évaluation :
5

My car would not come off the auto transport so I took it to this location and the people were so helpful. Sean, Jesus, Angel and Eric helped me get my car down and were so nice and helpful the whole time. Such great folks - they deserve extra recognition for their hard work!!!

Mohammed S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fred K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SOLVEIG R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matt M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVE M. 
Évaluation :
2

Your employees were great but maybe this location should have access to water to clean the trucks. The truck was dirty and smelled like weed. The driver's side window of the rubber seal at the window was ill fitted and air and loud noise could be heard. I asked an employee to wash the vehicle but he could only clean the windows as I watched the dirty muddy water roll down the side of the vehicle. I used the vehicle for two week and I felt nasty every time I drove it. In this day and age of Covid and monkey pox it seems cleanliness would a facial point. I paid a lot of money for this vehicle, at the very least you could have gotten rid of the weed smell.

Lydia W. 
Évaluation :
4

The website is confusing, I was continually surprised at costs and such. I suspect that there is too much information on the website that makes it hard to understand how U-box works. I have been thinking about what exactly to suggest, but I think the information needs to be structured differently, and there are too many things on the page at a time. Its too difficult to absorb the pertinent information.

mike N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Akshay G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tutrang N. 
Évaluation :
4

Obed assisted me. He was professional, respectful & knowledgeable in guiding me on the area & Uhaul's services. I appreciate everyone I met on 8.13.22. Great job ladies & gents!!! Keep it up!!

Shelia C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aretha S. 
Évaluation :
3

The 10-foot truck had the engine light on.

Andres R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniele M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thor L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nanuta S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Florine M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shanna B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Geoffrey S. 
Évaluation :
5

I really appreciate all the help from the team. I'm disabled and they helped me into the truck and took great care of my needs. I will call them again. Merci

Shundra B. 
Évaluation :
1

The supervisor on-site was very rude and unwilling to help solve a problem with a trailer I returned that was sitting in her parking lot for 2 weeks , She is unprofessional & unpleasant to talk too

Mario S. 
Évaluation :
3

They put a higher amount on the gage then was actually in the tank. Then I drove the truck 4 miles and the gage dropped another 8th of a tank! It felt like a scam. I left feeling ripped off. I would not use that place again.

Sarah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christy p.  |  Expérience générale 
Évaluation :
4

have a few tools so minimal work could be done.The lady who checked me out was very good.

Paul B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

giana L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

angel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carlos f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joselito S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy H. 
Évaluation :
5

They were extremely nice and professional.@ 8000 San Leandro. I can't remember the last time I encountered a team of people who were so focused and professional. I hope my comments gets attention in your management and then relayed back to them. Sincerely Lester Thomas

Lester T.  |  Premières impressions 
Évaluation :
5

The staff was absolutely outstanding! If I remember names correctly Kylene, Sean and Jesus were terrific. Ten stars.

STEPHEN P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMEELAH W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduardo C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DeJuana P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tonya W. 
Évaluation :
3

The staff was very friendly and helpful. Thank for the good job.

OGNIAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michel J. 
Évaluation :
1

Incorrect pick up address was provided on the Uhaul website for my reservation. Incorrect address was texted to me. Those discrepancies cost me two hours the morning of my move and stressed me out. Returning the vehicle was also a pain. The address provided was not to a Uhaul location but rather to Adamsons tires. Which is in a well hidden lot that you have to take an access road to. However GPS takes you to some storage lot. The storage lot at least had a sign on the door saying they're not UHaul. There where ZERO UHaul logos or trucks visible at the entrance of Adamsons Tires so I had to call them to verify. The whole return experience took 30 more minutes than it should have.

Rodolfo T. 
Évaluation :
4

The Call center was rude this morning when I was just calling to let Them know that I was running late , so if they record the calls ? I was talking to a male rep between 10:55 am - 11:05

Tracy T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RC M.  |  Premières impressions 
Évaluation :
4

I dropped off the 6x12 trailer the next morning well before the 24 hours rental period expired I was contacted twice after returning by staff by phone - over 8 hours after return time - and queried “when I planned to return the trailer etc.” I was mildly concerned that we might have a documentation trail problem, but it was found and I received confirmation email eventually. For this, I removed one star.

John A. 
Évaluation :
5

Nate was amazing! He went above an beyond for us and made are moving smooth. Thank you Nate! You are appreciated

KARMEISHA T. 
Évaluation :
5

All good, keep it up

Ian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YERIKA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TINA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abhyudaya S. 
Évaluation :
5

Staff Was Very Friendly, Professional, Compassionate and Helpful...

Brittia J. 
Évaluation :
4

Jo Jo is EXCEPTIONAL….customer service oriented too! Clone a MILLION of her!!

BETTE J.  |  Premières impressions 
Évaluation :
5

Friendly, extra clean facility, helpful, professional, and staff goes above,beyond, and out the way to make sure you happy and satisfied.

CAROLYN R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blair M.  |  Online Move In 
Évaluation :
2

Staff was friendly, but this place was a pain. Tons of issues including incorrect office hours, storage units being very far from where the U-Haul truck can park, mechanical issues with the gate, mechanical issues with the truck, reserved equipment not being available, and the staff accidentally putting a lock on our unit. None of these issues (besides the difficult physical distance between the unit and truck parking) would have been that big of deal, except this place is seriously understaffed to the point where every little question meant waiting in line for at least 20 minutes. Nothing against the workers, but this place is horribly managed. Would definitely not use again.

Logan S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEEBONY W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodrigo G.  |  Premières impressions 
Évaluation :
3

The staff was not able to attend to telephone calls because the facility is so busy. Several times I was placed indefinitely on hold; however they were friendly and helpful in person. The electronic entry card didn't work and I always had to seek help.

Adrianne A.  |  Expérience générale 
Évaluation :
5

After a terrible sequence of moving faux pas leading up to arriving here, I entered the building close to tears in exasperation. The kind staff saw my hardship and went above and beyond to help me feel cared for and meet my needs. Huge props to Kyreen, who hooked me up with a last minute storage unit and let me vent, to Nathan who got me settled and helped me unload, and Carlos for being so kind Thank you to the friendliest team ever

LEAH V.  |  Premières impressions 
Évaluation :
5

The people here are amazing and so helpful. I've never seen people go out of their way to ensure the experience was smooth and easy. It made me feel like I had nothing to worry about but the journey we had in front of us.

Violaine P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DeJuana P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kennesa R.  |  Premières impressions 
Évaluation :
4

My unit was very far and there was a huge support boulder in the middle taking up much of the space. I called for assistance using the uhaul assistance buttons located throughout the storage, however no one answered. This posed a safety concern to me. Also, online told me I have access until 10pm however the day of my love in I came at 7pm and was told I did not have access. The online process was very tiring. The next day I came back and spoke with the staff in the main office and they were very accommodating. They assisted me in getting a new unit. Gave me a lock. We're very kind and assisted me in locating the unit. They apologized for the call buttons not working and stated they'd make a note. They were able to save my very negative first experiences.

Brittany B.  |  Online Move In 
Évaluation :
5

Great and knowledgeable staff. Need Beverage Vending Machine in the Lobby Area

MICHAEL L.  |  Premières impressions 
Évaluation :
4

Discus lock that was supposed to be inside the unit was not inside the unit but the staff were extremely helpful and friendly and fixed the situation without hesitation. I didn't get their names but they should get raises. Just give all your employees raises and you'll have your bases covered.

Robert M.  |  Online Move In 
Évaluation :
5

It was an amazing staff fast quick and easy to access their facilities

Mita e kuonga V.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Unneka B.  |  Expérience générale 
Évaluation :
4

My storage unit was damaged and I just didn't have the time to deal wit it. The manager tried to call me but we both were both busy over all U-Haul is great and I appreciate you

Askia A.  |  Expérience générale 
Évaluation :
2

Some of my belongings were stolen out of my unit by an employee after I received a phone call about them accidentally cutting my lock off…. I live out of state so I wasn't able to pick up my new key and when I came to get my things, some important items were missing.

Adrianna M.  |  Expérience générale 
Évaluation :
1

To many problems with water pipes. Break ends my storage unit 2 times.

HAROLD J.  |  Expérience générale 
Évaluation :
5

I'm grateful for uhaul storage. It saved my life.

Linda G.  |  Expérience générale 
Évaluation :
1

I have been taking care of this storage for a friend for the past 5 years. After the flood, the storage contents were "thrown" into storage boxes and sent to the Hayward facility. When I went to see the contents, they were so mixed up that I couldn't get to them. They tried to triple the price! I am "not" moving out. U-haul moved the contents to Hayward where it will remain until the original owner returns. I am satisfied with the personell that they have at that facility..they are very accommodating.

TOMMY LEE S.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jefter A.  |  Expérience générale 
Évaluation :
3

Access hours are terrible. I know jails that have better visiting hours than the time you can access your units here.

Ebony C.  |  Premières impressions 
Évaluation :
5

La atención que nos brindó la persona en el escritorio fue demasiado buena, explicó detalles y muy buena manera para atender a las personas

Plinio P.  |  Premières impressions 
Évaluation :
4

I was well pleased with the professional manner in which the staff at this location handed my moving experience

James W.  |  Premières impressions 
Évaluation :
5

Curtious, helpful, clean, and very respectful staff members

CAROLYN R.  |  Premières impressions 
Évaluation :
5

Honest Concerned and Caring at this location.

AUDREY T.  |  Premières impressions 
Évaluation :
5

They are all the nice people, working hard , and helpful ,I like it all. The U-Haul's worker name is Isaias, He is the first day I have met, he doing well, I like him. Please tell him keep going on the future.

Xi Kang L.  |  Expérience générale 
Évaluation :
5

Thanks for your service.

Barbara P.  |  Expérience générale 
Évaluation :
2

They keep billing you when you don’t have a storage space with them.

Deborah G.  |  Expérience générale 
Évaluation :
5

I got what I needed, safe, clean, well maintained storage

Richard G.  |  Expérience générale 
Évaluation :
5

Muy buen servicio de todo el equipo en especial- over muy buen servicio gracias 🙂

Francisco G.  |  Premières impressions 
Évaluation :
5

Good service

Barbara P.  |  Premières impressions 
Évaluation :
1

My items was to your Hayward u-haul with my permission

Michael B.  |  Expérience générale 
Évaluation :
2

They broke more then half of my merchandise and only gave me a days rental. That wasn't enough for what was destroyed.

SONJA N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARBARA C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tamika k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONIQUE C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sharron w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew C.  |  Expérience générale 
Évaluation :
5

Angel and older African America man was very helpful and knowledgeable of the storage units. Would definitely recommend. Thank you for making my move less hectic!!

KATHY K.  |  Premières impressions 
Évaluation :
5

They were a great company and very nice people I recommend them

mia m.  |  Expérience générale 
Évaluation :
5

Great People There/ Help Me Out With All My Needs/ The Staff Did Excellent And very helpful 👍😊Thanks I appreciate 🙏

JUAN H.  |  Premières impressions 
Évaluation :
5

Everyone I came into contact with was extremely helpful and even assisted with lifting as I was by myself and it was challenging for me.

myesha s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

trevor h.  |  Expérience générale 
Évaluation :
1

I stored here based on the access hours listed on website but when I arrived my unit wasn't available although my is it was reserved well in advance and also access hours were incorrect. I ended up having to take a unit half the size I needed/wasn't able to access my belongings as needed due to website being incorrect. I was told I would be contacted regarding this matter since I created a case with customer service but was never contacted. I advised the office and was told I had to store for at least six months to have later access hours. So honoring the access hours from the website was possible just didn't want too.

ERICKA L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zuhal B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H.  |  Expérience générale 
Évaluation :
3

Called regarding pre-lien notice on a storage unit I no longer have. The person I spoke to did not know why I received the notice and said he needed to investigate, When I asked if he would call me back or if I should call back all he said was he needed to investigate the matter.

Lucille D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nalesha H.  |  Expérience générale 
Évaluation :
4

There was a young man there named Tyler he's helped me before he's a great personality very knowledgeable. I would recommend all my friends to go there on 8000 Street in San Leandro. And I will return there again.

walter f.  |  Expérience générale 
Évaluation :
1

This place sucks

Henry C.  |  Expérience générale 
Évaluation :
4

I want my money back. The storage charged me 0,91 cents when the sign stated 0,87 cents for boxes. The representative never offered a refund or a solution when I brought it to my attention. Instead I was told maybe uhaul raised the prices and haven't sent new signage. That is U-Hauls problem to make sure the prices are correct and signage is in place, NOT THE CUSTOMER. Which means that U-Haul is STEALING money from their customers! That change adds up and is done in a non suspecting way.

BOSSY S.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marianella L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

felicia c.  |  Expérience générale 
Évaluation :
1

When I first checked in staff was amazing. When I went to close my storage I dealt with the general manager and another stuff who were extremely rude and making jokes about me as I walked up because I said I didn't have help to clear my storage. I'm not sure how he got his position. But I will be filing a complaint.

Angela r.  |  Expérience générale 
Évaluation :
5

They got flooded,manager was good and accommodating..

MICHAEL M.  |  Premières impressions 
Évaluation :
1

When buying the storage unit I was told to get a lock because its needed with the unit; on U-Haul website it said id get the lock for free. When I realized I was being charged for it I showed the cashier and he basically shrugged it off saying "oh yeah I wasn't aware of that, looks like you do get it for free" turn proceeded to charge me. When I was getting the truck the guy asked my how many miles am I driving, how would I know? That should be fine at the end when I return the van not at the beginning. So I just said 10. then it got marked up with 5,5 gallons of gas then it actually had. Because I didn't check on the lot I was responsible for the gas so I had to fill up $26 of gas for a 4 mile round trip. When I returned the van and saw I only drove 4 miles I realized I paid a total of $20 for the van $40 for rental fees $26 for gas $15 for 10 miles. The world's most expensive 4 mile trip. They wouldn't reimburse me for the extra gas I paid. When I finally got to my storage unit I found a mouse trap inside.. that along with another customer at the front desk talking about how his unit flooded does not give me confidence in this place at all. The only positive experience about this whole ordeal is when I went to return the lock the lady was unable to return it for some reason so she just gave me it's cost out of her own pocket.

TONY A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eugene f.  |  Premières impressions 
Évaluation :
5

The Uhaul team was very helpful and knowledgeable about their work.

Manuel C.  |  Expérience générale 
Évaluation :
2

Every thing is good BUT my major complaint and why I left is after a few months (I don't remember how many but like 3-6 months), my storage fee went up from $59,95 to $79,95 per month. That's 33 %. When I contacted them, they were so "whatever" about it. A price increase is expected but 33 % is a bit much. Honestly, just be reasonable about increases. I would have stay otherwise.

Vilasinee B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darius M.  |  Expérience générale 
Évaluation :
5

The staff were super-helpful and the facility is clean and safe.

Maureen S.  |  Expérience générale 
Évaluation :
5

Appreciate everything about the storage

Delbra T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zia P.  |  Premières impressions 
Évaluation :
5

This particular storage facility was comprised of very polite staff who were very courteous to us, friendly in handling our questions, and nice.

Zia P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tyna s.  |  Premières impressions 
Évaluation :
5

Five stars for the helpful, friendly staff!

Maureen S.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Yolanda O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jamay j.  |  Expérience générale 
Évaluation :
5

Excellent Management

GILDA H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonette M.  |  Premières impressions 
Évaluation :
2

My stuff was stolen.

dajohn S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ShaDawn B.  |  Premières impressions 
Évaluation :
1

Kept trying to charge me for my U-Haul, and I had to call as cancel didn't go through for two months.

Pranav j.  |  Expérience générale 
Évaluation :
1

I was being charged for a storage unit that I canceled months ago. I called, emailed and left messages but still no answer. I am still currently getting emails about charges.

jameia h.  |  Expérience générale 
Évaluation :
5

Wonderful service from all staff members and site well kept and clean. Has plenty of supplies needed for moving and storage lockers are easily accessible. If short term storage is needed, this is the place

Charles G.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ROSEMARY S.  |  Expérience générale 
Évaluation :
5

Leland was a joy and helped me

Linda G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Markus F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamahl F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMONICKE D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda D.  |  Expérience générale 
Évaluation :
5

The manager and worker's were exceptional ! Everyone was very helpful and courteous . I'm new to this facility , but I'd recommend it to anyone looking for a good truck , clean storage space and great people . MZ D

DEBORAH D.  |  Premières impressions 
Évaluation :
1

Refunding for people who left their unit early but paid the full price for the month would be helpful.

Genelle C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anastasiya C.  |  Expérience générale 
Évaluation :
5

Very clean and secure.

Juan M.  |  Online Move In 
Évaluation :