Customer Reviews for U-Haul Moving & Storage of Oakville

Évaluation :

5

Lorelei is a very good manager and Courtney is very good at the job

Évaluation :

4

Gas was lower than 1/4 tank.on pick up. It was noted by staff at counter. I put in $40 for 50 km of driving! Tank warning signal turned on as soon as I got to end of street. I should have received a credit as gas was less than it was supposed to be on pick up and I still filled to 1/4 tank as requested.

Évaluation :

5

This location is highly recommended for anyone looking to rent a truck or Storage I assure you the staff is friendly the facilities clean and they have everything you need moving blankets clean trucks trailers units ranging from 5 x 5 to all the way to 10 x 12 reasonable rates and very clean units. I highly recommend using this facility for your next truck rental or Storage rental

Évaluation :

5

Perfect management and service. I'm so happy and definitely I will rent again from this location.

Évaluation :

1

They charged me extra money for no reason

Évaluation :

5

If you are in need of storage solutions, no need to look any further than to U-Haul. Helpful and friendly staff are always available to assist.

Évaluation :

5

It was great

Évaluation :

5

Please send me my email receipt

Évaluation :

5

N/A. Great customer service.

Évaluation :

1

Don't lie to your customers and before you call them make sure you know what your talking about Customer Service on the phone after hours was fantastic Train your new employees better so they know what they're doing! There was only one employee there that actually helped us and she's fantastic! She definitely needs a raise. Overall we probably won't be using U-Haul again because of the lack of training and communication. If you want to be better TRAIN your employees, your entire business is based off of customer care you need to be able to at less fake it!

Évaluation :

3

Too much cost charging

Évaluation :

1

UHaul webpage shows $19.95, While I reserving showed $42 something and included 243,85km of free Then on the next screen it showed $84 for 93km of free Last screen it quote me $104 When I was in the shop the quote was $118 After I returned the truck it was $84 The clerks and manager were rude, and kept telling me that I made mistakes online.... There is nothing else to say, UHaul should be ashamed to have a website this confusing. It should be against the law. I blieve you should have the logs of all transaction, and you can validate these random numbers (km and $ amounts) If not, I have the screenshots.

Évaluation :

5

Staff were friendly and helpful. Made the check out and check out process quick and efficient.

Évaluation :

5

When I went to return the truck the app was not working properly, I dropped off the truck on time but it should that I didn't

Évaluation :

5

The best part of dealing with Uhaul was Lorilie. She is very professional and really understood my needs. All your staff should be like her!

Évaluation :

5

Should I require storage facilities again, I shall contact U-HAUL first. Merci.

Évaluation :

5

Very helpful and pleasant to deal with.

Évaluation :

5

the individual working at the counter was very helpful, clear and communicative. great experience 10/10

Évaluation :

5

The staff and the manager were great, helping. I would definitely recommend the oakville facility to everyone.

Évaluation :

5

Great work team!

Évaluation :

5

alwys great

Évaluation :

4

Senior staff were professional in their dealings

Évaluation :

4

I have not received the final email with invoice once I returned the trailer.

Évaluation :

2

The door retraction mechanism jammed with the door open, making the equipment unusable. The location employees refused to provide a credit. I believe this is because they prematurely closed out the contract since another customer was waiting to rent the equipment and it was within an hour of closing time.

Évaluation :

2

No secure box for the key when u return the truck out of work hours

Évaluation :

5

S.O.

Évaluation :

3

Some units don't offer elevator. It is unknown how facility come up with that arrangement to offer second floor units without a working elevator. Call and ask or check your unit before wasting your time. Store manager was helpful and provided a refund however logic of charging more for units without elevator just not right in this type of business.

Évaluation :

5

Service at this location was excellent, especially considering it was a last minute reservation, as the location I originally reserved a vehicle with, Smart Vacuum Plus, did not have it ready for me at the scheduled time.

Évaluation :

5

Excellent service and the staff was very helpful I will recommend this service to anyone

Évaluation :

5

You have a wonderful people and the maintaining clean the storage impressive me, l never see anywhere the clean storage like you. Thank you for the effort to keep the environment in this beautiful condition.

Évaluation :

5

This location has to be the best UHAUL location ever! From February 2024 to October 2024 I have had the most amazing experience with the staff here. So well kept, so well knowledgeable and trustworthy. Most of all they perform more as a friend then a employee, the staff feels like your family. Leaving actually made me feel I was going to miss them. If I was ever to need a storage site or need to rent equipment… I would be back in a heartbeat. Special thanks to Courtney & Laura-li (hopefully I spelled it correctly) you are by far the best! Sincerely, Ryan.

Évaluation :

5

Great service

Évaluation :

5

The staff at U-Haul were very helpful and kind. Shout out to Courtney for her support knowledge and patience. Amazing!!

Évaluation :

1

My storage was broken into and robbed and NO one from there even tried to follow up with us. We lost thousands of ads worth of items and it is all because they we not secured enough.

Évaluation :

5

I was charged with a later service see but brought it back on time

Évaluation :

5

The lady that helped me was super nice and knowledgeable.

Évaluation :

5

Fast, professional and friendly staff

Évaluation :

5

Nothing comes to mind, everything went smoothly!

Évaluation :

5

Friendly knowledgeable and very helpful

Évaluation :

5

As a frequent user I would appreciate newer equipment.

Évaluation :

5

Outside of the location being immaculate and always easy to access. I was extremely grateful of the care that was taken when I came to move out of the unit. It had been an extremely long day as I had to travel 6 hours to get there, load by myself and then travel 6 hours back. The person om the desk had Informed me I needed to go back amd get my lock. Realizing how tired and overwhelmed I was she stepped up to say no worries, I will get it. I can't express how much that meant to me. Merci encore.

Évaluation :

5

Your staff was very helpful.

Évaluation :

5

Customer Parking is limited

Évaluation :

2

Refund still not given and contract not clearly explained .

Évaluation :

5

Friendly helpful staff had my vehicle ready and were quick to register me and get me on my way. Quick and professional check in when I returned the vehicle. I will definitely return to this location.

Évaluation :

5

All is good

Évaluation :

5

Excellent service I have ever had from U-Haul, the Manager was great!

Évaluation :

5

Just keep it up at the same level and you are good

Évaluation :

5

I have no complains.

Évaluation :

5

None at this time

Évaluation :

2

Couldn't do the online pickup as uhaul system was down. Employees were rude and uninterested in working. Rental was buried behind other vehicles, had to wait longer. Employee moved other vehicles and was short with me and told me to move my rental. I had to remove the window guard and pull the vehicle out. Went back inside as link to approve vehicle didn't work. Would not give me another link. Employee came back out, did a quick walk around, checked the gas gage, got out and locked the keys in the vehicle. Longer wait while he figured out how to get in it. WE opened the back doors and got the doors unlocked. He then was muttering under breath, folded the window sign, put it behind the seat and said your fine to go. I can't begin to express the lack of any customer service or interest this locations employees have. Rude, unorganized, and just a huge time waster going to this location. Uhauls online everything is brutal to use and lucky if it even works. I will never recommend uhaul to anyone. When you have to go looking to find your rented vehicle, which has been reserved for a week, early pick up system doesn't work, the assistance # goes unanswered, etc....ya BIG WARNING SIGNS, never mind everything else you have to deal with, with the employees. You have become subpar Uhaul.

Évaluation :

3

Easier drop off with an actual person and easier to do

Évaluation :

4

Only negative to my reservation was not knowing where the van was to pick up. Otherwise great experience.

Évaluation :

3

Equipment was fine and well maintained. Customer service and in-person assistance was poor.

Évaluation :

1

Make sure your vehicles are up to date on their services.

Évaluation :

5

We used this self-storage facility in the summer of 2024, and our experience with customer service was above and beyond our expectations. I have used other self-storage facilities in the past, but my experience at this location was exceptional in comparison. The facility was very well maintained and Lorelie Aumann, the general manager, was understanding, friendly and very helpful. Although this place is quite far from where I live, I will definitely return here if I need storage again.

Évaluation :

3

When I picked up my truck the system was down, which happens - I understand. It took forever to get my truck because the ladies there were to busy telling one another that they hated each other and not doing the things they need to do to get me processed. When I checked my mileage and gas, the gas was significantly lower than on the paperwork. I stopped to tell them but the three ladies were to busy smoking to do anything about it. They said just take a picture (which I always do) and it will be fine. When I returned the truck I filled the gas to the same point on my picture. When I got my invoice, I was charged for gas because the staff were to lazy to fix the problem to begin with. Then I had to call to get it fixed. This was a terrible customer experience. This location has always been good to deal with but the last couple of times I have rented, the customer service was poor. I would have given the Overall rating of this location Excellent if it were not for the terrible service I received this time.

Évaluation :

5

Thank you for the excellent experience! We will be back!

Évaluation :

5

Perfect people and perfect equipments

Évaluation :

4

Charge less. The vehicles have a leakage or some hack that the needle of the fuel goes down very quickly despite driving it slow and cautiously.

Évaluation :

5

Amazing service in the office for both my truck pick up and the changes I needed to make last minute.

Évaluation :

5

Both pick up and drop off agents were so kind, friendly, and helpful. The whole process was easy. And the site and equipment was all spotlessly clean. Merci.

Évaluation :

5

Great staff, good down to earth criteria i look for in customer service . Calm and collected people.

Évaluation :

3

The alarm isn't taken seriously by anyone. If a real robber triggers the alarm, no one will stop them. Not enough camera coverage either.

Évaluation :

5

We had a great experience with this U-Haul location- Woody Rd. We used the storage for almost 3 months and never had any issues. The staff were great and always welcoming, even with any questions . It was very convenient and comfortable.

Évaluation :

3

Rent me a truck that didn't require maintenance and air in tires every 2 days

Évaluation :

1

Very rude not helpful, overcharged me for everything. Definitely not renting from uhaul.. disappointed

Évaluation :

1

I was reserving the uhaul for 24hrs they gave an estimation with 0,69/km during estimation of reservation in online and charged me 0,79/km when i went there to pick the uhaul and i was forces to give $20 extra for that additional charge with my kilometres. I am a Uhaul customer for long time. I changed my mind and next time onwards i am going for Home depot they are giving unlimited kilometres.

Évaluation :

5

Our move was made easier thanks to the efficiency of the UHAUL staff at this location. Everyone was very friendly and helpful. We have used their services for over 5 yrs and they have never let us down! Thank you again for the great service!

Évaluation :

3

Quoted 69 cents a km and was charged $1,1 not sure why

Évaluation :

4

I have been very pleased with my U-Haul Rentals. The General Manager and her staff are exceptional. They are incredibly helpful, knowledgeable and polite. They all go that extra mile for their customers. I would recommend this particular U-Haul location off Speers Road, on Woody Road in Oakville, ON, to both my family and friends! Thank you so very much Loralei, Courtney, Conor, Damien and Harsheth'

Évaluation :

5

Everything was very good :)

Évaluation :

5

Vehicle was clean and only had 5000 kms. The check out and check in process was easy and did not take long. It was a great experience overall.

Évaluation :

3

There was no information about which building or which doors I will. Need to access. It took me a good 15 min walking between buildings to find out

Évaluation :

4

Customer service, the lady at the counter wasn't very helpful, all the other guys were excellent.

Évaluation :

3

This facility doesn't have an elevator or a ramp to the second floor, making moving extremely difficult as it is not possible to use a cart

Évaluation :

5

Quick in and out. Well done a susual. Equipment was as it should be.

Évaluation :

4

Quick process and fully detailed pricing.

Évaluation :

5

The staff were friendly. Knowledgeable and helpful. I was impressed with the facilities and carts provided. I felt I was safe during my many visits. Will recommend to others

Évaluation :

5

The Manager was very helpful & professional! She ensured I was helped to check out the trailer upon pickup! When I returned it was a seamless return & I was promptly emailed my receipt! I strongly recommend the Speers & Dorval (Woody) location excellent customer service! Kind regards! Brad H.

Évaluation :

4

No change needed. The staff was thorough in explaining every aspect of the rental process.

Évaluation :

5

The staff was very helpful to me during my first move and I will be definitely be booking with U-Haul again when I move next time.

Évaluation :

1

I reserved a truck for 5am pick up. Upon attempting to pick up the truck at 5am, I was unable to do so on the app because the UHaul rep who worked the night before did NOT assign a truck to my reservation. Because of this no "pick up" button appeared on the app and I had to wait 2hrs until the office opened. Even then, a truck was not ready with the items I ordered (dolly and blankets) AND the tank was not full as I was travelling a long distance. This error resulted in crucial time lost in my move and caused me to incur additional stress and expenses. Extremely disappointed with the service and I would not recommend!

Évaluation :

5

Great service..

Évaluation :

5

We use Woodys UHaul every time we rent a trailer. No hassle..no stress..super friendly and helpful staff!

Évaluation :

5

Staff was very responsive and fair .and the manager was perfect and this facility was clean and easily navigable

Évaluation :

4

Pricing is a scam. This $19,95 rental is smoke and mirrors. Advertise truthfully.

Évaluation :

3

The storage unit is on the second floor without ramp or elevator access. Only stairs. Very unpractical

Évaluation :

5

Truck wasn't cleaned interior and exterior in trunk space. Trunk space had rocks and sand... making moving difficult. I had to vacuum it b4 the move. Staff was extremely helpful and friendly.

Évaluation :

4

Twice now I have done a long distance one-way rental and both times I have been given vehicles that have sensor or mechanical problems that I was told to “just ignore”….

Évaluation :

2

There was much confusion when I checked in about the equipment I had reserved, even though I made the reservation on the app and had clear confirmation. It was resolved fine but it did not inspire confidence. Also this is the only dealer where was told I should drive to the back, find the trailer and attach it myself; usually hook up is done by a staff member. Probably will avoid renting from this location again.

Évaluation :

5

Very efficient and friendly service. Check in was great, vehicle ready and clean, topped up and ready to go. Return processing by Lorelie was perfect, efficient and timely. Thanks for your help in getting me on the road.

Évaluation :

5

Nothing. Great truck, good service, competitive price.

Évaluation :

5

Staff were great. Facilities clean and as advertised. Will use UHaul again if need arises.

Évaluation :

5

Storage area are clean spotless and good customer service

Évaluation :

5

Amazing

Évaluation :

5

Doors to storage locker were open, no passcodes needed for the entire move in

Évaluation :

5

Jessica was fantastic, made up for the 5 previous mess ups by the other employees and the entire horrible rental for the vehicle itself.

Évaluation :

5

Lorelie and the team at U-Haul Oakville were very helpful and knowledgeable. Will definitely be back to their location for all moving and storage needs :)

Évaluation :

5

Found the truck rental and the storage rental personnel very efficient in processing the transactions

Évaluation :

5

Courtney excellent

Évaluation :

4

Was surprised when I wanted to check out, staff said my unit still had a lock on! How was this possible - then an apology to say error. Anyway, finally got confirmed on move. Staff are friendly but require more training to understand customers needs.

Évaluation :

5

It went very smoothly and easily - thank you!

Évaluation :

5

Thank you for your negotiation efforts.

Évaluation :

5

Well secured, neat and reliable storage facility. Friendly staff and helpful staffs. Although I was charged 3days instead of 2days when I rented the van and I called to complain and they promised someone will reach out to me but I still have not heard from anyone. But overall it was a great experience.

Évaluation :

5

The team was very cooperative

Évaluation :

5

You and your staff are amazing, made me feel secured and comfortable purchasing your service. Merci.

Évaluation :

3

I was told the storage unit monthly fee would be applied automatically to the credit card on file. But then I'm charged a $15 late fee because it was not automatically charged. That sent the rating from excellent to average, even if 15 is not that much.

Évaluation :

5

I only had my things in storage for a month, but would use this facility if needed again. I reserved online which was easy and the office staff was friendly, respectful, and helpful.

Évaluation :

5

Excellent customer service at this location. The General Manager, Lorelie Aumann, was very helpful with my moving plans from a different storage locker provider. Her staff, such as Courtney were also very helpful in making my move go smoothly. I am impressed by the cleanliness of the facilities and of course by the affordable rates at this location. You have a well run professional group here. I hope for this to be a long-term stay, with no excessive yearly rate increases, like at the last place i left. The U-Haul service was also very helpful.

Évaluation :

5

Courtney was a wonderful.

Évaluation :

5

Knowing that theres free storage unit fora mo th whennu book a u- haul ia great. Thank u so much!

Évaluation :

5

The guys at the Oakville facility were so helpful and friendly. Recommandé.

Évaluation :

4

Getting expensive and out of reach for people to afford

Évaluation :

5

They were super helpful to me when I rented a truck and storage space from them

Évaluation :

5

Great facility, helpful staff and no issues in 12 years Thank you

Évaluation :

5

Efficient and well maintained facility.

Évaluation :

5

Excellent and friendly customer service. I switched rooms twice to get the desirable location and all along staff was very helpful and accommodating in helping me chose the right room. Clean and large room.

Évaluation :

3

It took 45 mins to be served. Gas tank level was incorrectly marked, this was rectified by Fatima on return of the truck

Évaluation :

5

Used the facility for storing my daughter's furniture and precious things after her first year at Sheraton College. Merci

Évaluation :

5

Thanks for making my move easy

Évaluation :

5

Thank you to everyone involved, in making this such a positive experience. To all the staff, thank you for your professionalism kindness and courtesy

Évaluation :

4

All was easy and fine but it's so expensive

Évaluation :

3

The employee at the U-Haul Storage Facility saved my experience. I booked online and then someone called me, everything seamed great. Then I got a call from someone at the dispatch and the rest was a bit of a nightmare coordinating, from random pick up locations, a drop-off location that was inputed nowhere near the storage locker, rude people on the phone, a 45 minute call to try and sort out the drop off with no resolution. Other than the experience at the storage facility, the process with Haul was a bit of a mess and I wouldn't recommend it to those who don't want a run around.

Évaluation :

5

I had a wonderful experience for the 3 years I had a storage locker with Uhaul. I would definitely use the service in the future and recommend it to others. Merci.