Customer Reviews for U-Haul Moving & Storage of Ocoee

11 367 évaluations

11410 W Colonial Dr   Ocoee, FL 34761
(Hwy 50 just east of the 429 overpass, West Colonial Drive @ Marshall Farms Road)

(407) 877-7642

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(407) 877-7642

11410 W Colonial Dr
Ocoee, FL 34761
(Hwy 50 just east of the 429 overpass, West Colonial Drive @ Marshall Farms Road)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

I was just upset because the truck didn't start for two days and that slowed me down a lot, when I was going in traffic it jumped several times, causing some things to break inside, three TVs were damaged and a few other things... When I left, I notified the manager. but the rest was pretty perfect

George C 
Évaluation :
5

The driver's side door does not lock with the key. My rental wasn't active in my account, so I couldn't self check-in. Customer service was great.

John M 
Évaluation :
5

Nothing, your customer service is excellent, 5 stats.

Carlos C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nailuj V 
Évaluation :
1

It was busy ? Two people working the manager Douglas and associate Linda . Linda I must say was moving fast helping us get in and out going above and beyond while showing urgency. Doug on the other hand was moving slower cracking corney jokes slowing up the process overall . Hint of advice have Linda train Doug on accelerated customer service keeping in mind people have places to be and even when short handed at work you can still be effective' also they had 2 people outside o think cleaning trucks they really serve no purpose in a situation like this get them trained on how to check people out , it's more effective, Doug had to che k out people and then go get there truck , not effective. Again this is an honest observation on this day not sure how they are when it's slow but these are my thoughts on yesterday . Please help Doug with less corney jokes and more accelerated customer service

JOSHUA W 
Évaluation :
5

The first trailer had bad lights so we swapped it out. The yard man was excellent

JOHN G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

priscila m  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg S 
Évaluation :
5

ALL STAFF INCLUDING MANAGEMENT WERE ULTRA FRIENDLY, ULTRA ATTENTIVE AND KIND. I WILL BE BACK FOR SURE!

James J 
Évaluation :
5

Excellent service. Pick up was a bit slow as there were multiple customers picking up equipment but the service reps did a great job of ensuring people were taken care of. Drop off was quick and efficient. Service reps asked how things went and seemed very personable which is what you want after a hard day of moving...Will definitely use this location again if needed.

Charles B 
Évaluation :
2

I will not rent with U-haul again. They have robbed me, they took money from my account, they are charging me for a dolly that they never gave me, they are charging me 6 more miles. I took a photo of the truck in Occoe's uhaul before taking it on Saturday June 8 and it had 140 577 miles and uhaul says it had 140 571 miles. They tell me that I can return it to the obt and they charge me to take it to the obt. I opened a case, I have the claim # and I am waiting for my money to be refunded, which was more than $210.

Rosmely C 
Évaluation :
5

We had great customer service! The attendant ( black older lady) took good care of us, even brought me a fan while I Sat in my car with no AC, and gave us all something to drink. Sorry I didn't get her name but she deserves a raise! Susanna Baker

Susanna B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph D 
Évaluation :
5

As for me it was planned & excuted very well due to this Uhaul location. The CRS was quick & efficient so to the guy who hooked me up initially & after. If ever I am to use Uhaul in this area I'll choose them over the others.

Lorne H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yuri N 
Évaluation :
3

Bad air conditioner

junior p 
Évaluation :
4

While the service is very prompt after checking in the issue is the wait to get checked in even if you are the only one waiting in line.

LAWRENCE P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher K 
Évaluation :
5

Although, the customer service person on the phone was not able to complete the transfer and refund my deposit she was very nice and the lady in the store was very helpful and understanding of the mistake of the other customer representative.

Toni S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P 
Évaluation :
5

Quick service

David T 
Évaluation :
5

I don't know the lady's name at this location, but she has always been very helpful and goes above and beyond to help out customers. She is the reason I have chosen this location. Please pass on my sincere gratitude to her.

lawrence w 
Évaluation :
5

Do ensure the trucks/equipment is really clean. Merci.

Roberta D 
Évaluation :
5

The ac in the truck didn't work

Thomas V 
Évaluation :
5

The app and website need a lot of work. I tried to do an after hours return on the app and couldn't get it to work at all. So I tried the website. I got most of the process done before it kicked me out. Hopefully it was enough I don't get charged extra for not completing it. But it is horrible to try to use for a return.

Dina M 
Évaluation :
5

Awesome service!

Elvis R 
Évaluation :
5

Was terrible service! Disorganized customer service was very bad and then lost a dolly and charged me for it, I called to clarify and they told me it was their mistake and now I have a charge of $459 on my account for something I don't understand!

Angel G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria p 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Gregory C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Galathia A 
Évaluation :
4

I would rather to be told about the after hours charges which I was not aware of them, and I would request a refund.

KARINA V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S 
Évaluation :
5

Perfect service I needed an extra day but my truck had a reservation and they made it happen for me the cleanup lady upon return was a gem great personality

Yolene J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCAS A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Davion C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lucas l 
Évaluation :
4

Every thing was good but the AC temperature inside the building in 2 consective days was constantily over 78 degrees.

Levi L  |  Online Move In 
Évaluation :
4

It was nice to see new vehicles on property. Our van was fabulous. Will be renting another one next week.

Lori B 
Évaluation :
4

Rickey Mahoney provided exceptional customer service! There were a number of people checking in and he was the only person working the counter. He managed to multitask by greeting people as they entered, check out mobile customers, while still managing to provide good service to the customer in front of him. My only complaint is I was charged for fuel after returning the truck. Unfortunately, I didn't get the employee:'s name while checking in. He had on a brown UHaul shirt. I asked him about the gas. He said, "It's good. Just leave the key in the door." Lesson to myself is to take pictures of the gas needle prior to leaving because I was within the highlighted area on my paperwork.

Tywanna R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob C 
Évaluation :
3

Turning the truck in lady at cleanup was rude

Maurice B 
Évaluation :
5

The whole experience was amazing. Thank you to the woman that checked me in. She was wonderful, please give her a raise or a bonus for excellent service!

David D 
Évaluation :
5

Friendly service.

jorge g  |  Online Move In 
Évaluation :
5

Great experience. The online checkin process made pick up go very quickly. Drop off was quick and easy. Merci.

Kristen B 
Évaluation :
5

Excellent

Robbie P 
Évaluation :
5

Great job!

jorge g 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiara R 
Évaluation :
3

25 minute wait to counter for my reserved trailer. 15minutes to hookup. Kind of slow overall. Manager took a 5+minute call while costumers waiting.

Carl D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn R 
Évaluation :
5

Great service easy and quick

Marcus P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taskin A 
Évaluation :
5

excellent service!!

Keira E 
Évaluation :
5

Doug, Peggy and the entire crew at this location are great! They pay attention to detail and make sure you have what you need. The only place I rent from. Merci.

John R 
Évaluation :
2

Very rude treatment of people. Only the person who received the truck for me was kind.Very harsh treatment of people. Only the person who received the truck for me was kind. At the front desk there is a message that says that if you are strong they can decline the service, what happens when it is the opposite?

LINA V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicente A 
Évaluation :
4

More help t keep wait times down

JAMES D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCY H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilcerio M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey B 
Évaluation :
5

Linda was absolutely amazing and had awesome communication and customer service skills she was so patient with me because I was so indecisive about the storage. The general manager Douglas was outstanding every one was nice this will be my #1 location

Mashayla S  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amauris R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glen C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua G 
Évaluation :
4

The location and team are wonderful as always. I was so excited to see that I got such a new vehicle with only 500 miles, however the a/c didn't work. It was a rough 24 hours with no a/c, but unfortunately, I didn't have time to exchange it.

Monica F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William Z 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dean m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JaMarquis H 
Évaluation :
4

Last two rentals we've had issues with the trucks. Last time the air conditioning went out during 90 degree weather and a long trip. This last time the truck we were given had the head liner drooping down into the drivers eyeline so we asked them to give us another truck which they did no problem. The next trucks gauges went out during the trip so the driver couldn't see the speed, gas gauge, etc. Driver put in a complaint when we returned the truck but nothing was done to compensate for the issues. We do tradeshows throughout the year and rent from you quite often. This makes it hard to be a repeat customer.

Lori B 
Évaluation :
2

I was charged 20,5 in fuel charges even though I returned the vehicle with the same fuel I picked up as and I have sent the pictures of the dash board before I picked up and after I returned to the email the person on the phone asked me to but I still have had no response...

Andre D 
Évaluation :
5

Thank You for Your Help , Sincerely Randall Helton😁!!!

Randall H  |  Premières impressions 
Évaluation :
5

S.O.

Rodger W 
Évaluation :
4

The truck was clean however several cracks (Driver's side mirror, Odometer screen). The Odometer screen could be dealt with the side view mirror however was a challenge, especially if we drove more than we did. The Customer Service Representative, (I believe her name is Linda K) that checked us out was awesome.

Pat I 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike G 
Évaluation :
5

Excelent service and profesional people

Carlos U 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matt W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAISE C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerry p  |  Expérience générale 
Évaluation :
5

Everything went very quickly and smoothly. We always like this particular location because the staff are great.

Dennis D 
Évaluation :
3

Lower rental rates

noel m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taqueria R  |  Expérience générale 
Évaluation :
5

fantastic staff

SHELLY L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYJA M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monge c 
Évaluation :
5

The location is conveniently located and the process to return a vehicle is excellent; fast and simple.

Thom P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerson C 
Évaluation :
5

Greg was so phenomenal helped me through a rough patch. Doug was as well and Cole which he helped me get the storage when bring back the truck. This is by far over my expectation for a company as big as U-Haul. May God bless you all Sincerely, Shuntell

Shuntell C  |  Premières impressions 
Évaluation :
5

Greg/ doug/cole we’re terrific and knows how to treat people

Shuntell C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey C 
Évaluation :
3

I told them the equipment at pick up not included in truck and was told they would make that note. However I was charged for equipment even after speaking to someone at this location

Christopher B 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gianfranco P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C  |  Premières impressions 
Évaluation :
3

Though the staff were super nice and accommodating, it seemed as though they were a bit overwhelmed and understaffed. It resulted in a longer than normal process. Facilities were clean, well maintained and organized.

PATRICK M  |  Premières impressions 
Évaluation :
5

The staff at this office are amazing. I interacted with Chelsea, Becky, Linda and Doug. They were all helpful and professional. They also had great attitudes. The GM at this location is exceptional. I had a great experience.

antoinette n  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

travis c  |  Expérience générale 
Évaluation :
5

I have been going to this location since 2019. Very clean, excellent staff, good security. Highly recommend. Very clean facility and bathroom. All staff always go way beyond customer service. I Love this place!

MICHELLE C  |  Expérience générale 
Évaluation :
5

One of your older male employee needs to take a chill pill. Very Grumpy old man! If he doesn't like his job, maybe he needs to find one he likes doing like not dealing with people! 

Danny P  |  Expérience générale 
Évaluation :
5

The staff always friendly and professional

ALBERTO C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy N  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia A  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTINO P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loretta H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA a  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA R  |  Expérience générale 
Évaluation :
5

Location manager and staff were very helpful and friendly and accommodated an unusual move-out process. They even expedited unit closeout procedure so I could focus on moving.

Carlan H  |  Expérience générale 
Évaluation :
5

We have used this location many times and they never disappoint. Can always count on them when we need some extra space whether short or long term.

Brandon K  |  Expérience générale 
Évaluation :
5

Very considerate management.

jerry p  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raj j  |  Expérience générale 
Évaluation :
5

Linda was awesome.

Anthony I  |  Premières impressions 
Évaluation :
5

I have never experienced such good quality and helpfulness in a storage facility. It was remarkable and I've been renting for years. Thank again to your staff. I dealt with Doug, the older lady with braids (we are 64 together...we talked about it), and a young man that works with y'all that has his own business. He was very encouraging to my nephew. Everyone was wonderful!? Thanks again.

crystal w  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DeLISA T  |  Expérience générale 
Évaluation :
5

Nora was exceptionally helpful and friendly!

Stacy T  |  Expérience générale 
Évaluation :
5

Ms. Nora is Exceptional at her job. She keeps the storage looking and smelling great. She always offers a helping hand without you having to ask for assistance. And she's always friendly and pleasant. Everyone at this location is Super Friendly, Knowledgeable, and Courteous. I highly recommend you rent your trucks and store your belongings here if you need these services!!!

Shoncy W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca C  |  Expérience générale 
Évaluation :
5

Staff and management was always available for questions and any help.

EDWARD T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandy W  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

emmanuel d  |  Expérience générale 
Évaluation :
5

Truck rental and storage are both excellent Terrific staff

STEVEN B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

emily a  |  Premières impressions 
Évaluation :
5

Doug is awesome, the cleaning lady is wonderful, the place is simply perfect & convenient. Makes your moving process stress free. Best U-Haul place I've had, so clean & smells good. Love it!

Violeta R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklyn B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik A  |  Expérience générale 
Évaluation :
5

I will be sad to leave this establishment. Doug and Nora fell like friends to me by now. Good Folks. Thanks for everything.

jennifer m  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chad S  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jeff h  |  Expérience générale 
Évaluation :
5

The automatic lights need to stay on a little longer before they auto shut off. Longer motion sensor. I don't know the lady's name but she is wonderful and extremely helpful. She needs to be recognized. She works there part time.

Kathleen G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci V  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sydney L  |  Expérience générale 
Évaluation :
5

When I came, the fire alarms were being tested and that had shut off the elevator. The staff was not aware that the elevator wasn't in operation. They also didn't know that the stairs weren't open. Once Doug found out, he quickly resolved the issue by opening up the stairs and got an update on the fire alarm work.

Adam Y  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrick H  |  Premières impressions 
Évaluation :
5

General manager, Doug is outstanding Storage manager Linda it’s a pleasure to deal with

STEVEN B  |  Expérience générale 
Évaluation :
5

We met Nora who was cleaning the storage area. She kept the place sparkling clean, helped open the doors between loads, and was amazing helpful. By far the best experience I've ever had at a storage facility. Better than most hotels even.

Adam Y  |  Premières impressions 
Évaluation :
5

Merci

BOLATZHAN B  |  Expérience générale 
Évaluation :
5

I work as a CSR in a call center, and can say that Douglas was very professional, knowledgeable and friendly. I got exactly what I was looking for and very fast.

Violeta R  |  Premières impressions 
Évaluation :
5

Yes, the service of the U-Haul was very good and Iam so glad to recommend a friend, yes the place always clean most especially the bathroom thanks

Fati K  |  Expérience générale 
Évaluation :
3

Monthly rent is too expensive.

Derrick T  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley G  |  Expérience générale 
Évaluation :
5

Thanks

Meshari B  |  Expérience générale 
Évaluation :
4

The individual that helped me was professional and very courteous.

DeLISA T  |  Premières impressions 
Évaluation :
2

I would have given it 5 star's overall, however, I have a few issues. 1. The facility was decently clean and well lit in the halls, BUT the storage rooms were NOT! There are no lights and when you have a large unit, you cannot see anything! 2. I was quoted $199 plus tax a month for the entire time and was NEVER told of any potential increase and after about 5-6 months they JUMPED my price to $275 mth! Which is a huge jump and based on the facility, location,

Katrina S  |  Expérience générale 
Évaluation :
5

I would rent from you again. I am going through moving from one place to another and this worked out great! There was a lady that was always there to help with everything. She is really great! Thanks again

brenda b  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juliette R  |  Expérience générale 
Évaluation :
5

It's a great place I'd use it again

TWILA C  |  Premières impressions 
Évaluation :
5

We love the fact that U HAUL company keeps America moving in to new places. Storage facilities always there when you need it and the most important is…. The rates are still affordable and hope to do business many more times.

Roberto L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shea G  |  Premières impressions 
Évaluation :
5

N/a

donna b  |  Premières impressions 
Évaluation :
5

Love the black American lady. She really helps and cares about all customers and she takes great care of the facility!!!!

Tricia T  |  Expérience générale 
Évaluation :
5

Thanks

charlene T  |  Premières impressions 
Évaluation :
4

Satisfaction guaranteed

juanita S  |  Expérience générale 
Évaluation :
5

The staff of this place is simply amazing however Miss Linda Kong was a true Gem! I would definitely bring my business back to you guys! Merci.

JESUS A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONI W  |  Premières impressions 
Évaluation :
5

I appreciate the care and helpfulness provided to me as I transition from Virginia. This has been a multi step process and you and the team made this part super easy. Merci.

Holly M  |  Premières impressions 
Évaluation :
4

This is a very nice facility! However, the alarm kept going off both times when we were there. My Apple Watch kept giving me warnings that the noise was above 90 decibels (dBA). OSHA standard is 85 dBA for your employees, so 90 dBA is above that level and consequently damages hearing. My suggestion would be to either determine all the possible ways the alarm could be triggered, and retrain your staff and subsequent customers, so the alarm is not triggered or lower the alarm volume, so it is not harmful and annoying for the customer.

DENNIS H  |  Expérience générale 
Évaluation :
3

Sometimes this uhal the elevator did not worked and at the hallway theres no A/C

Yomil H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david K  |  Expérience générale 
Évaluation :
5

I'll use U-Haul again if needed

Arthur G  |  Expérience générale 
Évaluation :
5

The staff was VERY warm and friendly (especially MsNora!!!) I felt comfortable and safe when i had to go in the late hours of the day

Mari B  |  Expérience générale 
Évaluation :
5

Love that it’s clean

brenda b  |  Premières impressions 
Évaluation :
4

Some nights the outside lights were out. Also trucks were parked near the unloading area and I feel like it might be a potentially danger to someone loading or unloading. I do like the U Haul storage facility.

jerry p  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jaime V  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lindsey b  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sydney L  |  Premières impressions 
Évaluation :
5

Excellent Team

Franklyn B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica W  |  Premières impressions 
Évaluation :
4

Elevator was broken for 6 weeks!!!!

JAN R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rocio D  |  Expérience générale 
Évaluation :
5

The team member who helped me get set up, Doug, was super nice and friendly. He answered all my questions and even gave me and my mom some free water. It was very hot that day.

Carlan H  |  Premières impressions 
Évaluation :
5

Courteous, helpful, knowledgeable, and convenient check in.

Donnie B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danette M  |  Expérience générale 
Évaluation :
5

Excellent team!

Franklyn B  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Franshesca B  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M  |  Expérience générale 
Évaluation :
5

The overall storage experience was five-star. However, the elevator hasn't been working for over a month and our unit was on the second floor. Not having a working elevator was extremely inconvenient while we were clearing out our unit. All storage items had to be physically carried down the stairs to vacate the unit. We are both senior citizens and this was quite stressful and painful for our physical bodies. The location should provide complementary move-in and move-out service while the elevator is down. The customer shouldn't bear the brunt of the elevator not being in operation. We even had a customer stop us to ask if we could help her carry some of her things to an upper floor because she was there solo. The employees were very apologetic about the elevator being out of service. When we inquired about the out of service elevator earlier this month we were told that the elevator service company was waiting on a part for the repairs. Here we are at the end of the month and the elevator is still out of service. The elevator service company needs to understand the gravity of this situation and be required to assist with the funding of the move-in and move-out service while the elevator is out of service. If repairing this elevator was impacting their bottom line the necessary part would be more of a priority to them.

denise l  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hung n  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emelda P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth P  |  Expérience générale 
Évaluation :
5

The facility is extremely clean, and the staff always provides great service. My only opportunity with the facility is the inconsistency of a safe & working elevator. My unit is on the 3rd floor & the last two times I have needed to get to my unit the elevator was broken. The team went out of their way to find a solution the last time the elevator was down. However, because it is consistently broken, I am nervous every time I need to go to the unit. If this happens again, I will need to find another facility and I really do not want to do this. I am also open to moving to a first floor unit.

CAROL C  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Manolo C  |  Premières impressions 
Évaluation :
4

The only reason I wouldn't recommend to others or give 5 stars is because of the unreliable elevator.

Luann S  |  Expérience générale 
Évaluation :
5

The staff is wonderful and storage area and grounds were always clean.

Brenda L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M  |  Expérience générale 
Évaluation :
5

Very impressed with the ease the security of the place as well the staff team and faculty Everyone has to earn a living I want to thank everyone !

Hung n  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alina B  |  Online Move In 
Évaluation :
5

No issues and good service

Christos A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arlina a  |  Expérience générale 
Évaluation :
5

I’ve rented trucks and storage through the years and it’s always a pleasant experience.

FEDELINE J  |  Premières impressions 
Évaluation :
4

A little to costly

Sandy D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissandra C  |  Expérience générale 
Évaluation :
5

Excellent team and management.

Franklyn B  |  Expérience générale 
Évaluation :
5

The alarm for my unit came on every time I opened the door. Other than that I'm always happy to use this storage facility. Thanks Peggy and staff.

jerry p  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thaddus P  |  Expérience générale 
Évaluation :
5

I’ve always had top shelf service from the staff of this business and would use them again without any reservations!!!!

TERRY Y  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diedre L  |  Expérience générale 
Évaluation :
5

This U-Haul facility is the best place to store items for short and long term service. It is very clean, and the staff was very friendly and helpful!

scott b  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john c  |  Expérience générale 
Évaluation :
5

Cleaning staff was always friendly and willing to help, place was always clean and smelled nice. i enjoyed my time except for the price. great experience

DaNia A  |  Expérience générale 
Évaluation :