Customer Reviews for U-Haul Moving & Storage of Ocoee

11 858 évaluations

11410 W Colonial Dr   Ocoee, FL 34761
(Hwy 50 just east of the 429 overpass, West Colonial Drive @ Marshall Farms Road)

(407) 877-7642

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(407) 877-7642

11410 W Colonial Dr
Ocoee, FL 34761
(Hwy 50 just east of the 429 overpass, West Colonial Drive @ Marshall Farms Road)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The young lady that took care of me was very knowledgeable in explaining why purchasing the insurance was important. Great service...

RENE L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE H  |  Premières impressions 
Évaluation :
5

The staff was extremely nice and helpful, truck was clean and easy to operate.

Marc J 
Évaluation :
3

Employees are not properly trained, and manager is equally lost. Have used U-Haul plenty of times but will never be back to this particular store.

Lester C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BESSIE J  |  Expérience générale 
Évaluation :
4

Everything is good

JOHN A 
Évaluation :
1

Propane operator could not fill our half empty 100gallon tank. He said it was full. This was after we rented a trailer to transport the tank from our location to U-Haul. After hooking up the propane 2 days later, the sweat line showed the tank was half empty. We then had to re-rent a trailer, from a further location due to availability, to re-transport the tank to West Colonial location in the middle of the event because it was almost empty. On the second visit, there was an operator who could work the equipment properly. This was a major imposition and cost us time away from our employment.

DAVID C 
Évaluation :
3

The gentleman that helped me in the parking lot was friendly and extremely fast. We're all busy and have things to do so I very much appreciated his fast and friendly work ethic.

WILLIAM C 
Évaluation :
5

Picked up a10 foot truck for a local move, truck was clean and ready. We have rented from this location several times in the past couple of years and the staff at this location is always very helpful and efficient. This location is my first choice when I need a truck and would definitely use them again. The only thing I would suggest is to have key pick up/return outside to make those tasks quicker. Great staff at this location!

Jon L 
Évaluation :
4

Pick up location was awsome , friendly no problems at all.

Suelen D 
Évaluation :
5

Air Conditioning would not blow cold so was uncomfortable drive during the higher temps of mid day.

Chadwick S 
Évaluation :
5

Customer service excellent great place like the quick fast.Get you in, get you out, get your information.Review your appointment with no problem.The only thing that I could say price was a little bit high

ANTHONY M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRUZ C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMARA C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S 
Évaluation :
5

Nice and easy

OZGUR B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICKEY M  |  Premières impressions 
Évaluation :
5

I have used this U-Haul provider multiple times. Excellent, knowledgeable service.

MARY C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIMED T  |  Expérience générale 
Évaluation :
5

Always great dealing with them. Never an issue.

GERALD M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVON G 
Évaluation :
3

I revived the trailer full of rocks and when I asked if it could be cleaned off the person said that their wasn’t a hose to rinse it off with I was hauling motorcycles so I had to bring it home and clean it myself not happy with that

ALEJANDRO R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra G 
Évaluation :
2

I stood in line for an hour, despite making a reservation well in advance. I expected the experience to be much more efficient. It was rather frustrating.

Mark P 
Évaluation :
2

The service is slow. I spent over three hours getting a trailer with a reservation.

MIGUEL R 
Évaluation :
2

Even though I booked online, downloaded the app, and checked in online, I had to come inside and wait inline. Wouldn't have been a big deal, but there was only one person working inside and there was a line of 12 of us around 10:30am (Sunday), and each customer took about 10-15 minutes minutes on average. I was 5th in line when this happened and my wait time was 45 minutes. There were no chairs for anyone to sit on, and at least 3 people were tired of waiting behind me and left the line. Once we finally got to the desk, my transaction only took 5 minutes. The employee was very nice and professional, even amidst the complaining customers.

Ryan H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIMED T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE B 
Évaluation :
5

So good guys and friendly.

CLAUDIO R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISABELLE C 
Évaluation :
4

The drop off was very impersonal. The attendant who was cleaning trucks kept telling me I could leave even after I told her I wanted to wait.

Bryan C 
Évaluation :
4

Teach the customer service personnel renting the equipment to focus on the customer they are helping and to avoid side conversations (personal), interruptions from customers waiting, and the yard technicians. I waited over 30-minutes for the yard technician to find an enclosed 5 X 9 and there were at least six in the front lot waiting to be rented.

DAVID M 
Évaluation :
3

Overall, my service was fine. I was shocked to see a $20 after hour service fee. I dropped the rental off after using it just a few hours. I picked it up at 6pm and was done with it at 10 pm. if I would have been told about an additional $20 I would have waited until morning to return it. I even asked about the pm return policy and no one mentioned a fee. This is an absolute rip off. One would think in this economy companies would properly inform patrons of hidden fee so they would have returning business. You could return my $20.

LATANYA W 
Évaluation :
5

We have used this location for over 18 moves over the past thirteen years. The service is always excellent and there is never an issue with the equipment. Job well done!!

Robert G 
Évaluation :
1

We were overcharged because of an error made on the mileage. They switched trucks on us then used the mileage on the first truck we reserved. We were overcharged for by 200 miles. They haven't reimbursed us yet. We took a picture of the mileage before we stated the move. If we had not done that they probably couldn't have disputed this problem. We only drove this truck for 60 miles.

MICHAEL B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jaime V  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MINH N 
Évaluation :
5

Have used this location for personal reasons many times and it has always been a pleasant experience. Today, I recommended using them for the company I work for. All I can say is that Jamie was amazing! The customer service was above and beyond. Not sure who the manager is but he has my gratitude and he has a team that is on point. Thanks Jamie, I will be in again.

Tony M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLIFF M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alberto G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diego C 
Évaluation :
5

You have the nicest facility we have rented from. Your staff was very friendly and helpful and made the process very easy. We will definitely rent from you in the future!

STEPHEN S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto S 
Évaluation :
5

Wonderful staff, polite, and ready to help.

rene l  |  Premières impressions 
Évaluation :
5

Less add on questions when ordering. This is mainly for the online rental portion.

DOUGLAS H 
Évaluation :
5

Awesome crew…

RENE L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LILY K 
Évaluation :
5

I’ve rented there three times in the last two weeks and everybody is always helpful and friendly.

WILLIAM C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICO G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT J 
Évaluation :
1

They charged me for gas, even though I sent an email with photos showing that I refueled and left the tank with more gas than when I picked it up. They made a mistake and charged me a fee. I sent an email, but I haven't received any response yet.

BRENO A 
Évaluation :
3

The ease of dropping off the truck makes it easier for you, but that's exactly how I got charged for fuel and a fuel surcharge when I put $10 worth of gas in the truck before I returned it. I went less than 35 miles and I should not have been charged these fees

LISA R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Austin D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRI P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER B 
Évaluation :
3

Great trailer, ran smooth for 2k miles

CAMERON G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAUL R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H 
Évaluation :
5

First class attendance. Used this location 4 times and would highly recommend for efficient and quick service

SHANE H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VINCENT B 
Évaluation :
5

Great service

CHARLES B 
Évaluation :
4

After pick up, I didn't immediately notice that the driver-side tire was worn. I had to call the 800 number for roadside service to come and change the tire. I was very pleased that they brought a brand-new tire and replaced it. The wait for roadside service was 35 mins of which delayed our 20 hour road trip, but it was worth the wait for the safety of my family. The roadside service customer service person, Madysun, was very pleasant and went above my expectations. I only suggest ensuring all maintenance is performed and inspected before releasing it to the customer.

DAVID G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANE H 
Évaluation :
5

Not much… wait time, quality of service…. Excellent

YANCY B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIAN C 
Évaluation :
5

Online registration process was fast and smooth...customer service at the location was efficient with no issues. Merci.

LAMONT D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B 
Évaluation :
5

Customer service was very very good

LENNIE H 
Évaluation :
5

Just tell them where the gas tank is and how to open it.

Carla I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO T 
Évaluation :
1

Truck was OK but pulled a little to the right need alignment

PATRICK J 
Évaluation :
5

Friendly services made the process easy and smooth Thanks again The Glee family

Dustin G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO V 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TRAVON J 
Évaluation :
5

Faster check-in

ANDRES M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANE H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERARD J 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pablo T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Riza E 
Évaluation :
5

I picked up a trailer, while hooking it up i couldn't find my adapter for the lights. The attendant helping me, found the part online and took CC payment in the lot and went back to pick it up. I never had to leave my car. Great customer service! Drop off was simple and quick.

DONALD R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDERSON R 
Évaluation :
3

The truck did not have a hand cart even though I paid for one. I called this office to let them know and asked that I be reimbursed for my payment of the hand truck and have not received a reply or reimbursement

DEBRA T 
Évaluation :
1

The trailer had no maintenance at all, the wheel was bent, it was shaking all over, it was terrible! This is the second time I've had a trailer in this condition, you guys need to do urgent maintenance on these trailers, it's horrible to drive like that! The noise it makes and how much it shakes, it's horrible! Everything in the trailer was jumping around!

Victor D 
Évaluation :
5

Doug is very friendly and very helpful. They do need more staff at peak times. Sometimes the wait is long. Or get some chairs for people to sit in.

KIMBERLY A  |  Premières impressions 
Évaluation :
5

Easy checkin, super easy drop off. Van was clean & had a backup camera. Exactly what I needed for a quick relocation of some larger garage items.

DAVID A 
Évaluation :
5

The service and location are excellent. The issues are with the vehicle. The truck is experiencing mechanical problems. There are warning lights on the dashboard that need attention, and every time the accelerator is pressed, it misfires. Additionally, the steering wheel starts to shake violently-similar to what happens in a manual transmission truck when you brake without engaging the clutch.

Carlos D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Farid G 
Évaluation :
3

The truck was old and difficult to drive. The service I received from the employee was terrible. She was so eager to help, asking me to resolve it over the phone. At that time, she simply left and closed the store

DANILO P 
Évaluation :
5

Great staff Doug is an EXCELLENT GM

ROBERT Y 
Évaluation :
5

It's was great. Just didn't have window washer fluid which I needed. I found out it was on back order.

Robin B 
Évaluation :
5

Everything was professionally done. Customer service was excellent

AMRYL B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madeline L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MORGAN L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hayden B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIV A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCES S 
Évaluation :
4

Chelsea - customer service rep/front desk did a great job handling 2 registers and bouncing back and forth with customers getting checked in. Did it all with a friendly smile and great service.

Nathan H 
Évaluation :
4

Amount of staffing to increase the speed & proficiency of checking in. Even after performing all 'check-in' tasks on-line, prior to arrival, I was essentially put through the entire check-in process again, negating the efforts I undertook in order to expedite my time at the counter in the first place! Mildly annoying.

DAVID B 
Évaluation :
3

The app is very slow when returning a truck. They put the wrong cell phone in the contract so it took even longer..they blocked our car with another truck and nobody seemed to want to move it so we could leave. This was ridiculous as the truck area was open and there was no reason to park behind the customer parking area. When asked to live it I was told they had to load something but nobody ever did. I wasted 15 minutes trying to go forward and backward before I could pull my car out. The men working were rude and need to learn customer service.

TRACY K 
Évaluation :
3

Communication was less than desired. The example is that if my storage payment was late, no one called me or mailed me anything. Instead, letters were sent to Alabama to my 77-year old mother. My address and phone number were on file! When I set up the agreement, I gave the lady my driver's license with my address on it. She spelled out "Mister" instead of entering "Mr" Lincoln Ct. I know they had my phone number because on one occasion, she called me at work to ask me questions about who I was related to that I should get a discount. I explained and further reminded her as I had answered those questions when I sat with her. I work a lot and travel for work but my phone is always with me so no excuse for not contacting me. The highlight of the service is a lady named Nora! She was kind and helpful. I watched how she offered service excellence to other patrons and to me when we were moving out! Kudos to her! She was great!

Melissa k  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Makayla S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karmel J  |  Expérience générale 
Évaluation :
3

The extra miles in the truck are super expensive

ERNESTO V  |  Premières impressions 
Évaluation :
5

Everything was good

Ivan P  |  Expérience générale 
Évaluation :
5

The staff, management were very professional and helpful always. I would use this location every time I have a moving or storage need. It is clean and well maintained and they are quick to resolve issues.

GLADYS W  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

emily a  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KELECHI O  |  Expérience générale 
Évaluation :
5

This is not the first time I have used this storage and as always, in addition to being a very accessible, clean and organized place, I am very well attended to by the team at this office, who are always very attentive and helpful in everything I need.

RICLE O  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy C  |  Premières impressions 
Évaluation :
1

Infested whith bugs all my things were damaged

JUAN V  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea B  |  Expérience générale 
Évaluation :
5

This U-Haul facility was convenient and easy to work with over the several years I have used it. I appreciated the staff over the years. I will be back if I ever need storage again and I will be back when I need to rent equipment again. Thanks for being there for me!

Don R  |  Expérience générale 
Évaluation :
5

Used this site for many, many years. Always clean and great staff. Can't go wrong with trusting the staff, cleanliness and security.

BARBARA A  |  Expérience générale 
Évaluation :
2

1) There are temperature issues and I had to switch units after I measure the temp at 90 dregrees. 2).The store should not be making offers that the system doesn't support. I was given a pay the first month (July) get 2 months free. But the system charged me in August along with a late fee which i had to be reimbursed for. They also mailed my family member which was embarrassing. The manager explained that he couldn't prevent it but would reverse it when it happened in Sept. It happened in 9/2 but he never reversed it and I was disabled from the keypad and a lock put on my unit. Of course it was a weekend and no manager was around and they refused to call him because it was my day off. I moved out the next day. 3) When I was moving out, an employee was harassing me about parking my truck at the dock and told me it wasn't allowed (untrue). I was using my pickup to load very heavy furniture by myself and the dock was level with my truck bed. 4) I also learned that I was able to get storage unit across the street for $60/month (1/2 what u-haul charged me for same size). If you guys weren't such a clown show in my first 3 months, I would have never looked or realized it.

John B  |  Expérience générale 
Évaluation :
4

The Customer Service Representatives at this location were very helpful and beyond approach in making sure the customer needs are met. Thank you for making this experience enjoyable for me.

MARSHA F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARI C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rajesh S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KORAN L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelia W  |  Expérience générale 
Évaluation :
5

Doug, Nora and Greg were so accommodating on a very grueling. Their kindness and helpfulness was most appreciated!!

NATASHA R  |  Premières impressions 
Évaluation :
5

Management help was very good and the people on the yard helped out too

Bobby L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ricardo v  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN L  |  Expérience générale 
Évaluation :
5

The staff at this store has always been very attentive and helpful. Especially Mr. Doug, who is always very polite and cooperative.

RICLE O  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S  |  Premières impressions 
Évaluation :
5

The staff at 11410 W Colonial Dr in Ocoee is fantastic. They're very easy to work with and are so very customer-oriented. I would definitely recommend this site.

Diane R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracy s  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark K  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNIE F  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S  |  Expérience générale 
Évaluation :
5

Sales person was nice and extremely helpful

joann g  |  Premières impressions 
Évaluation :
5

This has been the best experience renting storage. Great communication, no wasted time, clean and accessible.

Shawn P  |  Premières impressions 
Évaluation :
5

Our whole experience with Uhaul and its management was fantastic.Even the Uhaul truck rental service was very easy from leaving Orlando to returning the truck in NJ.

BARRY Z  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irina v  |  Expérience générale 
Évaluation :
3

Tha service was good at the office but when I have to pick up the truck it was not ready they sent me to third party partner far aways and when we arrive no one was there, it not the first time that happen I hope they approve that part

Guillermina M  |  Déménagement en ligne 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joel M  |  Expérience générale 
Évaluation :
5

Should I need to rent another uHaul or sure some belongings...I wouldn't hesitate to give this location my business.

Shoncy W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

priscila m  |  Expérience générale 
Évaluation :
5

We had great customer service! The attendant ( black older lady) took good care of us, even brought me a fan while I Sat in my car with no AC, and gave us all something to drink. Sorry I didn't get her name but she deserves a raise! Susanna Baker

Susanna B  |  Premières impressions 
Évaluation :
5

Although, the customer service person on the phone was not able to complete the transfer and refund my deposit she was very nice and the lady in the store was very helpful and understanding of the mistake of the other customer representative.

Toni S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Davion C  |  Expérience générale 
Évaluation :
4

Every thing was good but the AC temperature inside the building in 2 consective days was constantily over 78 degrees.

Levi L  |  Déménagement en ligne 
Évaluation :
5

Friendly service.

jorge g  |  Déménagement en ligne 
Évaluation :
5

Linda was absolutely amazing and had awesome communication and customer service skills she was so patient with me because I was so indecisive about the storage. The general manager Douglas was outstanding every one was nice this will be my #1 location

Mashayla S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean L  |  Expérience générale 
Évaluation :
5

Thank You for Your Help , Sincerely Randall Helton😁!!!

Randall H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerry p  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taqueria R  |  Expérience générale 
Évaluation :
5

fantastic staff

SHELLY L  |  Expérience générale 
Évaluation :
5

Greg was so phenomenal helped me through a rough patch. Doug was as well and Cole which he helped me get the storage when bring back the truck. This is by far over my expectation for a company as big as U-Haul. May God bless you all Sincerely, Shuntell

Shuntell C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C  |  Premières impressions 
Évaluation :
3

Though the staff were super nice and accommodating, it seemed as though they were a bit overwhelmed and understaffed. It resulted in a longer than normal process. Facilities were clean, well maintained and organized.

PATRICK M  |  Premières impressions 
Évaluation :
5

The staff at this office are amazing. I interacted with Chelsea, Becky, Linda and Doug. They were all helpful and professional. They also had great attitudes. The GM at this location is exceptional. I had a great experience.

antoinette n  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

travis c  |  Expérience générale 
Évaluation :
5

I have been going to this location since 2019. Very clean, excellent staff, good security. Highly recommend. Very clean facility and bathroom. All staff always go way beyond customer service. I Love this place!

MICHELLE C  |  Expérience générale 
Évaluation :
5

One of your older male employee needs to take a chill pill. Very Grumpy old man! If he doesn't like his job, maybe he needs to find one he likes doing like not dealing with people! 

Danny P  |  Expérience générale 
Évaluation :
5

The staff always friendly and professional

ALBERTO C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy N  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia A  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTINO P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loretta H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA a  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA R  |  Expérience générale 
Évaluation :
5

Location manager and staff were very helpful and friendly and accommodated an unusual move-out process. They even expedited unit closeout procedure so I could focus on moving.

Carlan H  |  Expérience générale 
Évaluation :
5

We have used this location many times and they never disappoint. Can always count on them when we need some extra space whether short or long term.

Brandon K  |  Expérience générale 
Évaluation :
5

Very considerate management.

jerry p  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raj j  |  Expérience générale 
Évaluation :
5

Linda was awesome.

Anthony I  |  Premières impressions 
Évaluation :
5

I have never experienced such good quality and helpfulness in a storage facility. It was remarkable and I've been renting for years. Thank again to your staff. I dealt with Doug, the older lady with braids (we are 64 together...we talked about it), and a young man that works with y'all that has his own business. He was very encouraging to my nephew. Everyone was wonderful!? Thanks again.

crystal w  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DeLISA T  |  Expérience générale 
Évaluation :
5

Nora was exceptionally helpful and friendly!

Stacy T  |  Expérience générale 
Évaluation :
5

Ms. Nora is Exceptional at her job. She keeps the storage looking and smelling great. She always offers a helping hand without you having to ask for assistance. And she's always friendly and pleasant. Everyone at this location is Super Friendly, Knowledgeable, and Courteous. I highly recommend you rent your trucks and store your belongings here if you need these services!!!

Shoncy W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca C  |  Expérience générale 
Évaluation :
5

Staff and management was always available for questions and any help.

EDWARD T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandy W  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

emmanuel d  |  Expérience générale 
Évaluation :
5

Truck rental and storage are both excellent Terrific staff

STEVEN B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

emily a  |  Premières impressions 
Évaluation :
5

Doug is awesome, the cleaning lady is wonderful, the place is simply perfect & convenient. Makes your moving process stress free. Best U-Haul place I've had, so clean & smells good. Love it!

Violeta R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklyn B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik A  |  Expérience générale 
Évaluation :
5

I will be sad to leave this establishment. Doug and Nora fell like friends to me by now. Good Folks. Thanks for everything.

jennifer m  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chad S  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jeff h  |  Expérience générale 
Évaluation :
5

The automatic lights need to stay on a little longer before they auto shut off. Longer motion sensor. I don't know the lady's name but she is wonderful and extremely helpful. She needs to be recognized. She works there part time.

Kathleen G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci V  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sydney L  |  Expérience générale 
Évaluation :
5

When I came, the fire alarms were being tested and that had shut off the elevator. The staff was not aware that the elevator wasn't in operation. They also didn't know that the stairs weren't open. Once Doug found out, he quickly resolved the issue by opening up the stairs and got an update on the fire alarm work.

Adam Y  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrick H  |  Premières impressions 
Évaluation :
5

General manager, Doug is outstanding Storage manager Linda it’s a pleasure to deal with

STEVEN B  |  Expérience générale 
Évaluation :
5

We met Nora who was cleaning the storage area. She kept the place sparkling clean, helped open the doors between loads, and was amazing helpful. By far the best experience I've ever had at a storage facility. Better than most hotels even.

Adam Y  |  Premières impressions 
Évaluation :
5

Merci

BOLATZHAN B  |  Expérience générale 
Évaluation :
5

I work as a CSR in a call center, and can say that Douglas was very professional, knowledgeable and friendly. I got exactly what I was looking for and very fast.

Violeta R  |  Premières impressions 
Évaluation :
5

Yes, the service of the U-Haul was very good and Iam so glad to recommend a friend, yes the place always clean most especially the bathroom thanks

Fati K  |  Expérience générale 
Évaluation :
3

Monthly rent is too expensive.

Derrick T  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley G  |  Expérience générale 
Évaluation :
5

Thanks

Meshari B  |  Expérience générale 
Évaluation :
4

The individual that helped me was professional and very courteous.

DeLISA T  |  Premières impressions 
Évaluation :
2

I would have given it 5 star's overall, however, I have a few issues. 1. The facility was decently clean and well lit in the halls, BUT the storage rooms were NOT! There are no lights and when you have a large unit, you cannot see anything! 2. I was quoted $199 plus tax a month for the entire time and was NEVER told of any potential increase and after about 5-6 months they JUMPED my price to $275 mth! Which is a huge jump and based on the facility, location,

Katrina S  |  Expérience générale 
Évaluation :
5

I would rent from you again. I am going through moving from one place to another and this worked out great! There was a lady that was always there to help with everything. She is really great! Thanks again

brenda b  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juliette R  |  Expérience générale 
Évaluation :
5

It's a great place I'd use it again

TWILA C  |  Premières impressions 
Évaluation :
5

We love the fact that U HAUL company keeps America moving in to new places. Storage facilities always there when you need it and the most important is…. The rates are still affordable and hope to do business many more times.

Roberto L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shea G  |  Premières impressions 
Évaluation :
5

N/a

donna b  |  Premières impressions 
Évaluation :