Évaluations des clients U-Haul Moving & Storage of Odenton

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Odenton

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Dawn N. le

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Le client n'a pas laissé de commentaire.

David C. le

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Le client n'a pas laissé de commentaire.

Gregory R. le

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Le client n'a pas laissé de commentaire.

James W. le

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Nothing. The staff were awesome !

Edgar R. le

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Staff was courteous and professional. Very smooth operation. Throughly enjoyed the experience. The last thing you want to deal with after moving heavy boxes and furniture is a unprofessional and in knowledgeable staff. This staff was excellent

Harold S. le

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Meghan and Tavis were great! Thanks!

Nancy J. le

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Le client n'a pas laissé de commentaire.

Heather R. le

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Fantastic drop off service! Clean, friendly, quick, and helpful!

BILL S. le

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Le client n'a pas laissé de commentaire.

Lisa F. le

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Le client n'a pas laissé de commentaire.

Rex M. le

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Tell the customer up front that the 19.95 truck includes 82 cents per mile.

Angela A. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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Friendly, courteous staff

Zach C. le

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The staff at Odenton U-Haul both on pick up and return were extremely friendly and very helpful. A standard that anyone is customer service should follow. Very appreciative!

Simon P. le

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Will be using again in the next couple of days

Joyce S. le

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Staff very helpful and friendly

steven G. le

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Outstanding and very Professional

Ashlee E. le

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Le client n'a pas laissé de commentaire.

Alberta G. le

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Keep it up. I always rent from this location because I know the service is always good. This is my second tour in this area and the customer service is still the same. Different people, however the same customer service.

Tasheena S. le

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Very friendly staff. Pick up and drop off was quick and easy

sam S. le

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Professional and patient

Carolyn C. le

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I rented the van around 6pm for 4 hours. This would be an after hours return. I was told there's a $29 for after hours, and I balked about that fee. Never once did the employee tell me about the option to check in the vehicle myself to avoid the fee. I didn't realize the option until I had parked and dropped the keys in the night box, when I was checking the mileage on the sheet. He did mentioned bringing the truck back the next day, but nothing about online check in. I don't even understand why there's a few anyway. I gassed the truck back up, and parked the truck back into it's tight spot. And all Y'all had to do was check for any damages and verify the mileage.....that's not worth $20. Especially, when the option is not mentioned, making it seem like you prefer to get money however you can. Y'all need to do better.

Jacquiline S. le

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Very pleased with the storage facility as well as the staff at this location.

Jacquiline S. le

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Keep up the good job! Every-time I’ve visited this location it has been an excellent experience. I have been pleased with Uhaul since moving across country from CA to MD in Sept to recently moving within MD. Thank you to UHAUL for being so top notch nationwide! Very pleased customer!

Brian H. le

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Le client n'a pas laissé de commentaire.

Derrick J. le

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Le client n'a pas laissé de commentaire.

TOLULOPE L. le

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I have always been happy with this location until Saturday December 12/14/19 when the truck given to me broke down. I wasted 6 hours on attempting to get another truck from the Glen Burnie location which further than Odenton. I shouldn't have to pay another $90 plus dollars for no fault of mine.

Donald B. le

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This was a most pleasant experience.

Amanda B. le

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When did UHaul stop offering military discount? I've used UHaul for several moves over the years and they were always very good to the military, I was dissapointed it was not honored at this location. Additionally-- the brake light was out on the uhaul and could have been very dangerous for lane changes on the highway. Hopefully next time this is better inspected before given out.

Christine T. le

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The representative was very knowledgeable, efficient, and the vehicle was extremely clean, and warmed up before I left the office. Very smooth operation with friendly personnel. I would not hesitate to recommend this U-Haul location.

sarah w. le

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First time needed a storage unit. Very clean! I was excited to see carts (free to use) to help carry boxes to the unit.

ALLAN B. le

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Clean, well kept, secure property. Lighting inside unit could have been better, but was still enough light to work with.

Stamatios K. le

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Awesome customer service

Kimberly F. le

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Le client n'a pas laissé de commentaire.

Ali R. le

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Le client n'a pas laissé de commentaire.

Brian P. le

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Your streamline approach to getting people in and out of The office is genius so easy and hassle free great job by the guys at your Odenton Md location hope everyone enjoys the same experience I had with you guys major props!

John W. le

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I used the phone app to pick the truck up. It was my first time using the app to pick up. All went well. When bring the truck back, I had employee interaction. The guy that checked me in was very polite and had me out fast. Great experience.

Oluwasegun A. le

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Le client n'a pas laissé de commentaire.

Helen R. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Le client n'a pas laissé de commentaire.

Joe C. le

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Le client n'a pas laissé de commentaire.

Kirk P. le

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We were running late and appreciated that the employee was just about to give us a call on our reservation before the 30 minute timeline ran out. U_Haul company should make this known when you place the reservation. I wasn't happy that our reservation pick-up was changed and we were only given a certain number of miles before we would be charged extra. It was supposed to be unlimited miles.

Jennifer S. le

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Le client n'a pas laissé de commentaire.

Seleste U. le

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Le client n'a pas laissé de commentaire.

Kathryn C. le

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The staff was very helpful!! A quick and easy experience.

Rhea M. le

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Very nice facility

Marlon M. le

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We got our storage unit here and the agent was extremely helpful and very sympathetic to our experience.

Lam P. le

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Le client n'a pas laissé de commentaire.

Elvis C. le

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Le client n'a pas laissé de commentaire.

Marcus D. le

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I made my reservation via your Uhaul app but when I got there and logged in the app froze. I had to go in the office to pick up my vehicle. If the bugs can be worked out of the app the experience would be better.

Quintin W. le

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Customer service tech was excellent with explaining the contract and my options on the one-way rental.

Zaida C. le

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Le client n'a pas laissé de commentaire.

Eric D. le

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Le client n'a pas laissé de commentaire.

Alejandro R. le

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Le client n'a pas laissé de commentaire.

Rachelle B. le

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The system wasnt working correctly I was unable to get the key card to have access to my storage area. It took longer than normal so we opted for a pin code so it wasnt the worse or best experience

Corey S. le

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You guy's have an excellent crew working there. Thank you so much.

James H. le

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Review company policy regarding soft top jeeps.

Michael F. le

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Le client n'a pas laissé de commentaire.

Cheryl F. le

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A larger sign indicating U-Haul’s location in the rear of that area would be helpful.

Ricky P. le

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Customer services personnel was outstanding in overall service to me and my rental easy and enjoy the office atmosphere was great.

John H. le

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I used the mobile pickup option. I wasn’t instructed to find the key under the drivers seat. I had to call and that put me behind by 10 minutes.

Mark L. le

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N/A

Troy L. le

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The internet service stunk nearby I ended up having to go in but it was quick and everyone was friendly

BRIAN R. le

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Le client n'a pas laissé de commentaire.

Dan R. le

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Le client n'a pas laissé de commentaire.

Antonio S. le

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Le client n'a pas laissé de commentaire.

Timothy V. le

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Your associate Megan Carr was such a pleasure to work with.

Aarin C. le

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Great customer service!

Michael B. le

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Le client n'a pas laissé de commentaire.

Candace H. le

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Everything went well.

Tim P. le

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Le client n'a pas laissé de commentaire.

Dawn W. le

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Le client n'a pas laissé de commentaire.

Gavin O. le

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Le client n'a pas laissé de commentaire.

Geneva H. le

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Le client n'a pas laissé de commentaire.

Paul Y. le

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Le client n'a pas laissé de commentaire.

Darnetta P. le

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All the representatives was extra friendly and eagered to help.

Christina L. le

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Very good service through the whole time I was renting

Adrian L. le

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Le client n'a pas laissé de commentaire.

Rory S. le

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There is a fee for everything, everything.

Darlene W. le

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Never had an issue with them.

Ross M. le

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Le client n'a pas laissé de commentaire.

Coumba K. le

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This location provided excellent service. Would definitely return next time I need it.

Robert G. le

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Outstanding customer service. Thank you.

brandon R. le

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Very bad customer service. The guy working there tried to over charge me by $70 and when I called him on it he was rude and disrespectful. Never going back.

Jania T. le

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Travis was amazinggggg! That young man saved the day! I’m pretty sure he’s an undercover superhero. He deserves a raise!

TANISHA R. le

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Le client n'a pas laissé de commentaire.

Jania T. le

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Tavis C was extremely helpful and made my day!!! He made my uhaul rental and storage process a breeze. Amazing customer service and very helpful.

Sheena F. le

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Travis Crockett Is very professional and doesn't mind taking time and going the extra mile to satisfy his customers ensuring all their needs are met. He was also training a young lady when I was there and he asked if I mind him training her during my transaction. I agreed, and respect him for asking. Most wouldn't have. He wasn't there since I returned the van early, so, I made a special trip back to U haul just to thank him in person. Others need to be like him.

Carla C. le

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There were two representatives at the facility when we arrived. The representative who assist me and my husband told us that the equipment we wanted to use was not available at first, he said it was available. The told me that he could not give me the military discount because the facility was audited the day prior and was told they were giving away too much money in discounts. He told my husband that the ball that he had was too big so he needed another one and they was available for $70 inside. We left the facility and went and bought another one from Wal-mart for $29. When we got back to UHaul. The second representative stated that we could return the items back in 24 hours; however, the other representative said we would be charged for pushing the time back. They also indicated that they saw when my husband was trying to hook up the trailer and they thought he had it. My husband put the trailer on his ball and drove to the end of the driveway when the trailer came off and hit the back of his truck and bent his bumper. When we arrived back to the U-haul my husband put his ball hitch on and other the representative said all that needed to be done was it needed to be tightened so we did not need a new ball hitch at all. My husband was not helped or the equipment was not checked before we left. Moving is stressful and we did not get the assistance or the truth through this encounter. I will tell military personal to be very careful not to believe everything that they are told by the one particular representative. It appears that he was trying to get us to spend more money

Vladimir N. le

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Fantastic service at this location. They were quick, courteous, and professional.

Simon R. le

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Le client n'a pas laissé de commentaire.

Lauren W. le

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Le client n'a pas laissé de commentaire.

Jennifer J. le

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Best customer service. Highly recommend

Richard J. le

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Awesome experience as usual. I don’t go anywhere else!

David I. le

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Had issues using the self check-in option. Location could not be found. Luckily the location was open, so I could rent my van. otherwise, I would not have been able to rent it.

steven G. le

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No Improvements. "Outstanding" Professional Place!!"

Dasha D. le

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Front desk was not really friendly. Did not greet us upon walking in the office or explain the process thoroughly enough. The prices are great though

Timothy P. le

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Le client n'a pas laissé de commentaire.

Tureana D. le

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I appreciate all of assistance given.

Stephan S. le

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Employees were very personable, very quick, and did an outstanding job. Very impressed with this location.

TERI H. le

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Le client n'a pas laissé de commentaire.

TERI H. le

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I’m very happy with everything and everyone!!! Thank you for making what could have been a Stressful move into a Breeze!!!

Mark M. le

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Le client n'a pas laissé de commentaire.

Stacy O. le

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Le client n'a pas laissé de commentaire.

Lora M. le

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Le client n'a pas laissé de commentaire.

James B. le

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I like the location, however I don’t understand the pricing. My truck was 25.00, I had it for four hours, 40 miles driven and the total was $70.00. That seems quite high for that rental time and the few miles driven. The rental price is great, but that’s to get you in the door! I will find a competitor that is fair on their pricing. James Barnes

Cletis S. le

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Great employees with an even better attitude and demeanor!

Cariema W. le

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He knew what he was talking about, was very organized, quick and friendly.

Brooke D. le

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Le client n'a pas laissé de commentaire.

Rebecca A. le

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I highly recommend this facility. It was easy to move in and out of and the staff was very helpful. I felt my belongings were secured and had no worries. The elevator and carts were an absolute bonus!

Linda W. le

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Always great service

alonzo h. le

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Everyone I delt with was very nice and helpful.

CADDELL B. le

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Excellent customer service, very detailed and knowledgeable staff.

Colonel E. le

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Each time I needed U-Haul’s services, everyone there made my experience very pleasant and stress free. The customer service was superb.

Kelsey R. le

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Could not ask for a better service, great group of people running this location

Terria T. le

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Excellent team work

mark m. le

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GREAT PLACE 2 RENT FROM 2 STORE YOUR STUFF

David A. le

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Great professionals and very friendly

Jim A. le

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Quick processing and truck was as contract said.

jeanette j. le

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11 months my precious belongings in this U Haul Storage & the ease to get in & out was safe & easy. The move down to FL was fabulous with their one way 20 ft truck. Management & staff tops!!

Francia T. le

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None.

David A. le

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Outstanding customer service by all!! After driving nearly 2,000 miles, it made my day that everyone was friendly, courteous and so helpful to make my day easier! You have an outstanding team!

Vernon S. le

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Na

John B. le

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Nice people

Binx A. le

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This facility is clean, friendly, attentive and very helpful. I’d recommend it to anyone looking for quality service and a hassle free experience. Thanks for the pleasent service!

Melvin W. le

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For both the move in and move out your staff at the facility were extremely helpful and courteous -- and provided an excellent level of service.

Alycia C. le

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Facility filled storage needs adequately. However, temperatures inside storage buildings were significantly colder making it uncomfortable to spend any time in an indoor unit.

Evelyn W. le

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Felicia is awesome

KEVIN L. le

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Awesome experience with interacting with the staff members at this location, I would recommend their services to family and friends.

Shayla S. le

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Kind and courteous staff. One of the most affordable units in the area. Tidy, clean, and indoors

James R. le

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The staff was very helpful and went the extra mile to assist when possible. During my move out the representative assisted with installing tie downs to secure load, many thanks

JILL B. le

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Odenton facility: well maintained, knowledgeable and helpful employees; reasonable rates; secure grounds. Will recommend to everyone I know. The best I have used in Wash-Balto area.

Charlene H. le

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Right off the bat, clerk was extremely unfriendly when I walked in. She did not explain well how key card worked. A LARGE MOUSE TRAP greeted us when we finally got in to our 5x5 space. No, just no.

Jeffrey H. le

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Great customer service. Nice clean facility.

nichole b. le

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Great service!

Susan F. le

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I didn't use this,. I hope it was cancelled.

KATHRYN M. le

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No additional comments.

Holly M. le

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The facility was a little congested due to the road in and out being very small BUT it was clean and dry and the staff was very friendly.

Dawn W. le

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None.

ROBERT K. le

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The question about staff being friendly and helpful is Yes or No. I answered no but the real answer is Some were and some weren't. There were good days and bad days...enough for it to be frustrating

Nelsa W. le

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The service was great but the unit I reserved online was not the one I received.. I was told they do not have that size at that location. This was a bummer as I had to get a larger more expensive unit

michelle p. le

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The General Manager went over and beyond to make sure I was satisfied.

alexander e. le

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The indoor storage area was not climate controlled. It was hotter and more humid inside than it was outside. This poses harm to electronics.

Vincent C. le

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Excellent customer service during check-in. I was very pleased by the staff's professionalism. Thank you.

Neil I. le

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Same trash outside elevator for two weeks.

JOHN M. le

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Love it. Everything was as expected.

KIMBERLY M. le

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Staff has always been so professional, and that’s really appreciated!

Julio T. le

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I better not comment