Customer Reviews for U-Haul Moving & Storage of Odenton

4 515 évaluations

1480 Annapolis Rd   Odenton, MD 21113
(Rt 32 & 175 LIMITED CUSTOMER PARKING)

(410) 674-4882

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(410) 674-4882

1480 Annapolis Rd
Odenton, MD 21113
(Rt 32 & 175 LIMITED CUSTOMER PARKING)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonardo D. 
Évaluation :
5

Very friendly employee's, they are an asset to your organization. Thanks Michael Johnson

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTIN N. 
Évaluation :
5

This is the second time that I've used this location, which is significantly further than other rental places, but well worth the drive. Megan and Andrew were great.

GEORGE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RHONDA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myra R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARONE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd K. 
Évaluation :
5

The staff at this facility were very helpful and polite. Snow had fallen into the bed of the truck I was renting and they helped me clear it out. Great professionals at this uhaul store. Merci.

Patrick F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Codey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mahamad B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IBRAHIM K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angela w.  |  Premières impressions 
Évaluation :
5

Travis is a pleasant person. Always helpful and smiling. Also thank you to manager Felicia for under when I had a family emergency and couldn't get my payment in on time. I appreciate that too. Overall, very nice staff at Uhaul.

valerie t.  |  Expérience générale 
Évaluation :
5

The customer service was just outstanding, at. this location “Highly Recommended “

ISAAC B. 
Évaluation :
5

I liked the gentle ride van better than the one I got today, it was super bumpy. Other than that the staff was incredible, helpful, and kind.

ASHLEY G. 
Évaluation :
4

Truck had a service engine soon light on and the tire pressure sensor warning message was blocking the mileage.

KEMPER M. 
Évaluation :
5

The "utility dolly" is SMALL. They should be larger than the standard.

KYLEE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice W. 
Évaluation :
5

Megan was a big help. Please extend a appreciation to her. She was professional and showed us everything we needed.

Patric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald f.  |  Expérience générale 
Évaluation :
5

Everything went great! They were very polite, the truck was very clean, and overall everything went awesome. I would definitely recommend this location to a friend, and I would use it again for sure!

JACOB B. 
Évaluation :
5

Each time I encountered Megan she was so friendly and welcoming. The first time I came for packing supplies and she was very informative and even helped me load my items into my van. The second time she remembered who I was and made me feel valued as a customer. The third time when I dropped of my rental she helped answer questions I had and never made me feel like I was “bothering her” you can tell she cares about her customers and their overall experience. Thank you Megan for making this move a little bit easier with your great customer service!!!

ARIEL O. 
Évaluation :
5

This place is top shelf all the way. Ni was fast, efficient, polite, and knowledgeable and moved everyone through quickly. Megan promptly arrived when we returned the van, and checked us out without delay.

GEORGE F. 
Évaluation :
5

Everything was just as promised. Thank you for the good service.

LAURA S. 
Évaluation :
5

My experience was great and I would definitely use this facility again. The only small issue I had was, the elevator in building two is not working properly. The door opens and closes several times before finally taking you up, or down. Please fix that. Other than that everything was great.

ANTONIOLAMONT H.  |  Expérience générale 
Évaluation :
3

He to go to a second, out of my way Uhaul location to get an appliance dolly. Would have been nice if I had been notified the dolly I had put in my cart would not be available- especially given the time constraints to return the truck.

Lizzy S. 
Évaluation :
3

The experience was okay. The two women that helped me were focused on making sure that I was told no, before understanding the reason for my visit. I rented the reusable boxes and i came to return them. When I walked in and said that I am here to return the boxes they were confused, and asked if I had a receipt. I told them no, I don't have a receipt then they interrupted me and said, we can't accept a return without a receipt. I said, well I have an electronic copy. The other attendant, said we need a physical copy then I showed her the electronic receipt. She asked the other lady, “what do I do with this?” They finally accepted it, but it was not the most warm experience.

Kenneth F. 
Évaluation :
1

Very rude and unorganized

JERRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

States E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAOUL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH V. 
Évaluation :
4

Ensure that parking is more readily available for the trucks you're expecting to be returned to that location. I did everything through the app and had limited options for parking despite the provided instructions.

Patrick T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENEEN E. 
Évaluation :
5

Excellent service at the front desk and at the rental return. The staff was courteous and quick.

ETHAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michele B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIJUEL H. 
Évaluation :
2

We did not use the dolly we rented so the latch was still undisturbed. We were told the fee would be removed when we received our final receipt but it was not removed.

JENNIFER W. 
Évaluation :
1

I will no longer be renting from uhaul. This is the third time in a row I have scheduled a truck for one location and then received a phone call less than twelve hours before pick up time that the truck is mysteriously no longer available, and I'll now have to drive twice as far to another location at a different pickup time. I'm done. Rude, unhelpful, dishonest.

BRENDAN K. 
Évaluation :
5

Easy to reserve a truck..easy to pick up and return. Merci.

Susan P. 
Évaluation :
5

Very friendly nice and efficient

Hany S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WALTER J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald f.  |  Premières impressions 
Évaluation :
1

Vehicle parked far, not cleaned, gas not full and I was still charged at the end for not filling up. Terrible customer service

Tusapa T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve C.  |  Expérience générale 
Évaluation :
1

This place employees are frauds ....

ROBINSON J.  |  Expérience générale 
Évaluation :
5

I didn’t actually store my items there but the attendant on site was very helpful

Shannon W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

The lady on site was extraordinary. She was very efficent and knew how to process our reservation rapidly. She is a wonderful asset to your organization.

Ernest P.  |  Premières impressions 
Évaluation :
5

good customer service

Steven H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine V. 
Évaluation :
4

Customer service is great and professional.

HECTOR C. 
Évaluation :
2

Customer service was very rude and not helpful with explanation. She expected you to already know and understand the rental process. I felt like I was a bother in coming to the facility to rent the car. The parking for customer to leave the personal car is not accommodating in proximity of retrieving the rental. The company makes it apparent that they really don't want your business.

PATRICIA A. 
Évaluation :
5

Waiting till the last hour or two to find me a truck, wanted a 26' had to take a 20' or travel the whole way across the state.

ALLAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trent P. 
Évaluation :
1

Our initial data we came to store our things we had a sales representative who didn't seem to know anything about the units and their sizes and rented us a unit that was way too large. Because we were using movers to move us in we had no way of moving the storage to another unit later. We ended up paying $230 monthly for 11 months. We even had the wrong info given to us regarding the storage place closing hours where we were originally supposed to go which was Annapolis MD and so my husband and the movers went there for nothing costing us more money then finally ended up at the odenton MD location which is where everything else happened. I will never use your storage facilities again.

Keri L.  |  Expérience générale 
Évaluation :
4

I reserved two furniture dollies and upon arrival was told there were none. I insisted they check for at least one, as I had brought one of my own as a backup. They walked outside the office door and one was sitting just outside the door. I could have gone to Lowes and bought one but I called two days before to confirm they'd have them. They also never said there would be a problem getting all the reserved equipment when the reservation was confirmed the day prior to the rental. If the equipment is unavailable the customer should be notified. Other than that, the process here was very smooth.

Brian A. 
Évaluation :
5

None at this time.

Howard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASPER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANDY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANE V. 
Évaluation :
4

Thank you for being available in my time of need! I appreciate it.

Michele B.  |  Premières impressions 
Évaluation :
5

Merci

JASPER H. 
Évaluation :
4

create a long term plan to increase your office space at the location.

TYRONE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NATEKA B. 
Évaluation :
5

My entire experience was excellent including making my reservation online. The only problem I had was with drivers side mirrors. The mirrors were so tight that I couldn't adjust them which made driving a bit tricky. Thanks

SEAN M. 
Évaluation :
5

Quick, fast, and clean.

BENNIE H. 
Évaluation :
5

Perfect service, the best I've ever received from uhaul ever. Merci

WAYNE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey Z. 
Évaluation :
5

Grest service. Nerdy professional! Was extremely helping to changing my location also! Awesome Representative, both days!

GLORIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA J. 
Évaluation :
5

The manager Felicia is amazing. Her customer service was one of the most pleasant interactions I've had at a uhaul facility. We recently just moved and were delayed a bit in our travels. So when we arrived at the storage unit our reservations ended up being cancelled. Felicia was able to find us a recently vacant unit of the same size. She had it serviced within minutes for me to immediately start storing our items.

JACKLYN C.  |  Premières impressions 
Évaluation :
5

The service rep was very professional and respectful.

KAMALA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TABITHA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LOUIS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBBIA P. 
Évaluation :
5

The individual working this location was awesome! Very helpful. Extremely polite. Je les recommande fortement. 

Paul V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ISAAC A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEVORICK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron M. 
Évaluation :
1

This branch i will never visit again, after I explained what happened to the lower mirror that broke i was charged in considerably and no one was even open to listening to me. Bad business.

EMMANUEL J. 
Évaluation :
4

Check-in and out team was very helpful

Wayne Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLER C. 
Évaluation :
3

We understand that not all equipments are available at all locations. Plz call the customer before changing the location of pick up and drop off.

RAJAGOPALA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas V.  |  Expérience générale 
Évaluation :
5

The truck was missing the muffler when I drove it off of the lot, it was very loud and attracted too much attention. Facility and staff were 200 %

Alex K. 
Évaluation :
4

I ordered a u-haul truck in advance at a Laurel MD location and the guy working there could not rent it to me. Due to the computer not letting him. So the main office got me a new truck at a differ location, which was out of my way and waisted my moving time. Next time I order a truck at a certain place. Make sure it is available for pickup at that location.

Anthony B. 
Évaluation :
4

Make sure to explain that they have to use the APP to certify that the truck is clean and functional. Two trucks two weekends in a row and not explained either time, Also go over the contract with the person, I was not told that after-hours drop off was an additional $20. However, your associate was kind of enough to wait the extra five minutes that it took me to go fuel up the truck. His customer service level made my experience much better.He should be praised by his superiors.

ANDREW C. 
Évaluation :
1

The lady at the store was very rude and I think she is racist. I walk in the store without a reservation and she rudely told me I can't get a car without a reservation, and provide no info if I had to call or go online to get a reservation. She was very rude and unprofessional.

EMMANUEL T. 
Évaluation :
2

I was led to believe I could receive the truck at 5:30am, only to get there and have no option to check out. It wasted valuable time for my move and added a lot more stress to my family's day

JOSHUA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Veretta T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nateka B.  |  Premières impressions 
Évaluation :
5

Quick, easy, no issues with online reservation or with the equipment. Would use uhaul again!

JODIE F. 
Évaluation :
5

Staff was very helpful to all customers present during drop off.

NATEKA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald S. 
Évaluation :
5

Continue to be customer focused. All associates were extremely helpful and respectful of my time. I really appreciated the focus on me as a customer and person. Thank you UHAUL Odenton for being AWESOME!

Shirley P. 
Évaluation :
5

Super easy transition

JASON K. 
Évaluation :
5

The girl that hooked up the trailer was so great and helpful. Great service!

MAUREEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMILLUS P. 
Évaluation :
5

Always great! Every employee has great customer service!

DANIELLE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abiola O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN L. 
Évaluation :
5

The experience was great. Got truck at last minute on a friday at the end of the month. It was last one. Only 2 minor gripes: first we could not see starting or endig mileage due to a warning maintenance msg on odometer the whole time. Second at drop off it was very easy, just a couple quick ?'s(Did you clean out truck-yes, did you fill fuel to same at pickup-no we filled it to full. (Was worried of a surprise fuel fee. Only 1/2 full at p/up. Cost me extra $30). But my 2nd gripe was that they said they'd send receipt email but what they sent was a bill with 3 days to pay or a $30 late fee. HOWEVER THE BILL WAS CORRECT. Simple adding in my head would've made me realize I owed more. I paid over the phone easily with very nice lady at Corp. But I would have preferred to pay right then at the dropoff. No biggie tho. OVERALL EXPERIENCE: 5 STARS Everyone friendly, helpful, professional, truck worked great, had moving supplies priced cheap, left car there & no problems. Definitely would use again and refer others. Its rare to get that good of service nowadays!

GERALD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natianna S.  |  Premières impressions 
Évaluation :
5

No improvements needed. Staff was kind, friendly, courteous and fast. I will always use this location for my moves.

JULIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ebonee D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D.  |  Premières impressions 
Évaluation :
5

Your staff Mr. Travis was very helpful and cordial. Excellent personality to draw more clients to utilize your services.

Anthony N.  |  Premières impressions 
Évaluation :
3

I made a reservation last week for a medium sized storage unit but was told that they didn't have one on arrival. Otherwise the experience was good.

Michelle M.  |  Premières impressions 
Évaluation :
4

I'm satisfied with everything.

Marguerite D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita C.  |  Premières impressions 
Évaluation :
5

I appreciate all of assistance given.

Tureana D.  |  Premières impressions 
Évaluation :
5

I'm very happy with everything and everyone!!! Thank you for making what could have been a Stressful move into a Breeze!!!

TERI H.  |  Premières impressions 
Évaluation :
5

Excellent customer service, very detailed and knowledgeable staff.

CADDELL B.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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