Customer Reviews for U-Haul Moving & Storage of Odenton

4 623 évaluations

1480 Annapolis Rd   Odenton, MD 21113
(Rt 32 & 175 LIMITED CUSTOMER PARKING)

(410) 674-4882

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(410) 674-4882

1480 Annapolis Rd
Odenton, MD 21113
(Rt 32 & 175 LIMITED CUSTOMER PARKING)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Better parking, but that's not really something you all can control.

Chris N. 
Évaluation :
5

Nothing,everything went smooth

James J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARC P. 
Évaluation :
5

Na

Scoesh S. 
Évaluation :
5

Nothing. Everything was perfect and the employees were fantastic. Great experience

Robert S. 
Évaluation :
5

I was asked if I wanted a printed receipt or email. I said email but I'm still waiting. In the future I will always choose paper. I called the location and waited on hold but the wait was too long. I gave up.

Vanessa F. 
Évaluation :
3

They were overly busy and not friendly.

Jack B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Athena B. 
Évaluation :
5

Guy at the desk was extremely helpful, helped us extend our rental and drop off was quick and painless.

James G. 
Évaluation :
5

Our pick up location was changed to a different one 40 minutes away last minute which was nerve racking. Hopefully this won't happen again.

Fernanda P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Australia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cally W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah J. 
Évaluation :
5

Great service

Steven H. 
Évaluation :
5

If a customer has a storage unit for more than 30 days, offer free mileage for durations of the rental truck under 12 hours as a incentive. The elevator in the middle building open and closes randomly.

Caddell B. 
Évaluation :
5

Good customer service

Kristina Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodrigo G. 
Évaluation :
2

Returned the truck on a Sunday night -- it was not checked in until Tuesday because I called to ask them why they charged my card four times. Over $300 for a one day rental -- what the hell?

JENNIFER M. 
Évaluation :
5

Easy, fast and efficient! Friendly and helpful service reps made the experience enjoyable!

Dale A. 
Évaluation :
5

At this time, things are working well at this location.

Luis E. 
Évaluation :
4

A way to notify U-Haul App users that the self-check-in is not applicable for certain trucks at certain times, due to the trucks being kept behind the gate after hours.

Patrick T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey R. 
Évaluation :
5

The truck needed new brakes/rotors. Other than that, the service was Great!!

Shelly M. 
Évaluation :
5

Great value and customer service!

David V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demariomario R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faye E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Layne T. 
Évaluation :
5

Truck with better engine and backup safety camera

Jay T. 
Évaluation :
1

The lady who I rented the vehicle from was extremely rude! I never complain but I had to say something. Her name is Felecia. When I came to pick up my reservation she said my truck was gone. And that was it. I had to ask for another truck. I thought I left my wallet there and customer care IM her. She called me back and left a terrible message accusing me of dropping the truck tk another location and then proceeded to say she suggested that I go hunt the truck down. If it wasn't for the gentleman who I dropped the truck off too I would go to Corporate to complain. I am in my 40s and have never left a bad review!

Jillian D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brian O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY E. 
Évaluation :
5

Great! Good job.

MARIA G. 
Évaluation :
5

Super simple service to book online and pick. We have used this everytime we moved or had something large to move!!

Jonathan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kabaselle W. 
Évaluation :
5

Great service

Rasheed B. 
Évaluation :
1

My experience with the PREVIOUS Staff was that they were Struggling without Management's Support. I had to contact the Regional Manager in order to REACH the "Site Manager" to resolve our communication differences. The Gentlemen that were there are NO LONGER THERE!! They were BEYOND HELPFUL!! And I met one in a STORE- he was SO HONORED that I remembered him. In conclusion, I WIlLL be "saving" this for Future Reference/Need.

TERI H.  |  Expérience générale 
Évaluation :
5

Everything was great. The truck was in great condition and pickup/drop off was smooth!

JEREMIAHJOHN S. 
Évaluation :
5

The staff is friendly and ready to take care of the customer.

Luis Emlio E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
1

When we arrived for the 24/7 pickup at 7:30 and tried to sign in, it told us that we had to wait until 9:00am for hand delivery. Then after waiting 25 minutes on customer service, we were told that this location did not bring a truck up and prepare it for us to use at 7:30. We wanted/needed a 20 foot truck to move out of our house, and had to settle for a 15 foot truck which required us to make more trips and spend more money on movers because it took longer.

Ben M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacquetta M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Staff was professional, friendly and efficient with my rental. Without my notification, they recovered an item I left in the van and had it waiting for me in the office when I returned to pick it up. The speaks to their honesty and integrity. Merci.

HECTOR C. 
Évaluation :
5

Office personnel very knowledgeable and friendly as was the return agent

henry B. 
Évaluation :
5

whole experience was smooth. Price was high since we used higher mileage, so i'd be motivated to look for cheaper prices in the future.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca B.  |  Expérience générale 
Évaluation :
4

For online-check ins, it would be helpful to let a customer know that the 20' trucks are not accessible outside of the gate, despite the truck's location description on the app.

Patrick T. 
Évaluation :
5

Very good. Thank you!

Thomas G. 
Évaluation :
5

Very good. Thank you!

THOMAS G.  |  Expérience générale 
Évaluation :
5

Awesome time. Also Donte from 5 Star movers was great.

Logan G. 
Évaluation :
5

Very helpful and friendly staff. Everything was in order and the move went very well. Return of the vehicle was done well and receipt was sent via email. Very efficient. No problems were encountered.

dan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric A. 
Évaluation :
4

The experience I had regarding access showed me its important to clarify when the "Rent of the Unit" can/does have access because, if you don't, you will find you can't access until the next business day when the office re-opens. This was going to be our fate until we got a Customer Service Supervisor to assist. We had paid to have access after office hours but it wasn't visible for some reason to the Customer Service employee until the Supervisor was somehow able to dig further and find it. Our opinion is that all Customer Service employees should have been able to see the access level.

CECILE C.  |  Expérience générale 
Évaluation :
5

The employees were great! Super helpful and got me in and out very quickly!

Andrew M. 
Évaluation :
5

Truck had tire pressure light on

BRENDA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dean D. 
Évaluation :
5

Quick, ready to go, clean, helpful staff!

John S. 
Évaluation :
5

The distance between car and car is too short

Brian S. 
Évaluation :
5

The complete move went as planned.

Daniel M. 
Évaluation :
3

My truck had a leak in the Mom's attic portion of the truck which led to several items being soaked through by the time I made it to my destination. Couch cushions, boxes, part of a mattress. All soaked.

christopher J. 
Évaluation :
4

Friendly staff always polite and helpful.

MARVIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ebony B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dana N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Niama B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Veronica R. 
Évaluation :
3

The staff was a bit rude as I was told conflicting information from a staff person at u-haul.com regarding payment. She didn't make herself clear that I was getting my FIRST month free rather she said "you get a month free@. I had a very stressful day as I was relocating the next day so I had many things to do. All in all, it went ok.

Yvonne M.  |  Premières impressions 
Évaluation :
5

Service and everything was excellent. Nothing could be done differently.

CECELIA W. 
Évaluation :
5

Great job. Staff was very courteous. Thanks!

Jeffrey P. 
Évaluation :
5

Amazing !! Meagan is the best!! . I had an amazing interaction with the rep

ADETAYO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRFAN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve N.  |  Expérience générale 
Évaluation :
3

The young man that was working was very nice and courteous. But the smell of fresh marijuana that was lingering around him was a really big turn off. You could smell it coming from in the back storage area all the way up front. We have used this uhaul site before and always get great service. But that smell was a really big turn off.

Gregg P. 
Évaluation :
2

The last-minute notice to pick up a truck 50 miles away sucks. But the customer service representative gave me 100 additional miles.

Lisa F.  |  Premières impressions 
Évaluation :
5

Truck door seal was not attached and it leaked cold air in the entire time

ALANE C. 
Évaluation :
5

Excellent service à la clientèle.

JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAFON A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tucker J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMANDEEP T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICKA B. 
Évaluation :
4

Megan did a great job helping me get underway.

Brian S. 
Évaluation :
5

Always a pleasure renting from this location.

DAREN B. 
Évaluation :
3

I truck off the truck early and I've repeatedly been charged for a completed rental. Each iteration increases.

MAURICE S. 
Évaluation :
4

Had a wonderful experience with the staff at this location! They do amazing work and should definitely be praised. Both Tavis and Megan really made my state-to-state move so much smoother and pleasant. HOWEVER I have two major criticisms. 1) Management needs to fix the address and directions to this location. It took us an hour of driving around to finally find the location. If we followed the address and directions given by U-haul it takes you to the middle of a traffic circle and states that you have arrived. When I called the the U-haul # I used to make the reservation they were not able to help us navigate. When I addressed this concern with the office employee they said it happens often with new customers which is disheartening because it means it's been an issue for a while. 2) The lighting in the back where my storage unit was located did not feel safely lit. I could see the functioning cameras of the location in the office so I felt some sense of security that the office staff was watching but it felt creepy, dark and isolated. I was scared to go on my own even in the daytime. Besides those two negatives I had an easy and pleasant experience. Merci.

NAOMI H.  |  Expérience générale 
Évaluation :
5

Woman in the morning seem rude, when she was expressing that I needed to snap a photo of my driver license. I asked her about people that don't have the capability that the location should be able to scan my license in and add it. She said that if I couldn't do it she couldn't rent me the truck! I feel this is discrimination against our elder community that wouldn't be capable of doing it. If you make a reservation it's obvious you need the vehicle. So to discover last minute of new requirements is disrespectful to customer. Having the staff being admitted and not having a scanner to make the changes is very unprofessional.

MONIQUE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latarsha b.  |  Expérience générale 
Évaluation :
5

The two representatives there were friendly and informative. Superb Service!

NANCY N. 
Évaluation :
5

Good customer service

JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julie l.  |  Premières impressions 
Évaluation :
5

The representatives at this location were great! I had to change my pick-up time twice and they worked with me. I have used this location several times and I will continue to use them! Thank you Uhaul!

HELEN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig W. 
Évaluation :
3

You need to improve on the price, it's so expensive for a 5-hour move in the same state. The advertisement for Uhaul says it's $19 which is an abosolute lie .

ABAYOMI A. 
Évaluation :
5

Workers was kind and patient and took masks very seriously.

Steven N. 
Évaluation :
5

Excellent service à la clientèle.

Nkiru N. 
Évaluation :
5

Service was great, especially returning the truck.

Jose J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace C. 
Évaluation :
5

Great customer service!

VALERIE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendrick F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICA C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonardo D. 
Évaluation :
5

Very friendly employee's, they are an asset to your organization. Thanks Michael Johnson

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTIN N. 
Évaluation :
5

This is the second time that I've used this location, which is significantly further than other rental places, but well worth the drive. Megan and Andrew were great.

GEORGE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angela w.  |  Premières impressions 
Évaluation :
5

Travis is a pleasant person. Always helpful and smiling. Also thank you to manager Felicia for under when I had a family emergency and couldn't get my payment in on time. I appreciate that too. Overall, very nice staff at Uhaul.

valerie t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald f.  |  Expérience générale 
Évaluation :
5

My experience was great and I would definitely use this facility again. The only small issue I had was, the elevator in building two is not working properly. The door opens and closes several times before finally taking you up, or down. Please fix that. Other than that everything was great.

ANTONIOLAMONT H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

States E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michele B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald f.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve C.  |  Expérience générale 
Évaluation :
1

This place employees are frauds ....

ROBINSON J.  |  Expérience générale 
Évaluation :
5

I didn’t actually store my items there but the attendant on site was very helpful

Shannon W.  |  Online Move In 
Évaluation :
5

The lady on site was extraordinary. She was very efficent and knew how to process our reservation rapidly. She is a wonderful asset to your organization.

Ernest P.  |  Premières impressions 
Évaluation :
1

Our initial data we came to store our things we had a sales representative who didn't seem to know anything about the units and their sizes and rented us a unit that was way too large. Because we were using movers to move us in we had no way of moving the storage to another unit later. We ended up paying $230 monthly for 11 months. We even had the wrong info given to us regarding the storage place closing hours where we were originally supposed to go which was Annapolis MD and so my husband and the movers went there for nothing costing us more money then finally ended up at the odenton MD location which is where everything else happened. I will never use your storage facilities again.

Keri L.  |  Expérience générale 
Évaluation :
4

Thank you for being available in my time of need! I appreciate it.

Michele B.  |  Premières impressions 
Évaluation :
5

The manager Felicia is amazing. Her customer service was one of the most pleasant interactions I've had at a uhaul facility. We recently just moved and were delayed a bit in our travels. So when we arrived at the storage unit our reservations ended up being cancelled. Felicia was able to find us a recently vacant unit of the same size. She had it serviced within minutes for me to immediately start storing our items.

JACKLYN C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Veretta T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nateka B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natianna S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALTHEA J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ebonee D.  |  Premières impressions 
Évaluation :
5

The staff is friendly and professional

HARRY EMERSON JR B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D.  |  Premières impressions 
Évaluation :
5

The office staff members are all so helpful and friendly. I have rented a unit a couple times during the last year and my experience has always been positive in this location.

Aleta S.  |  Expérience générale 
Évaluation :
5

Your staff Mr. Travis was very helpful and cordial. Excellent personality to draw more clients to utilize your services.

Anthony N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tamella T.  |  Expérience générale 
Évaluation :
3

I made a reservation last week for a medium sized storage unit but was told that they didn't have one on arrival. Otherwise the experience was good.

Michelle M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aleta S.  |  Premières impressions 
Évaluation :
5

Your team member Tevares (I know I spelled that wrong) was AMAZING! His service was exceptional. He was pleasant, knowledgeable, kind, and a stellar representative. He managed my needs and 4 others in a seamless way! I was so impressed! Kudos! Give him a raise and keep him. He was a moving marketing ad! I will certainly engage you again and I have had poor experiences in other places with Uhaul in the same day.

Adrienne A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor L.  |  Premières impressions 
Évaluation :
4

I'm satisfied with everything.

Marguerite D.  |  Premières impressions 
Évaluation :
3

Me cobraron dos veces.

Raul D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita C.  |  Premières impressions 
Évaluation :
5

The Young man that assisted me was very profffessional !!! Merci 

Towana T.  |  Premières impressions 
Évaluation :
5

The staff is very nice I will miss them all.

alvin f.  |  Expérience générale 
Évaluation :
2

The security and upkeep of the facilities was very poorly maintained. Anybody can walk in to the storage area and steal items. Secondly they need to offer climate controlled options.

Murtaza h.  |  Expérience générale 
Évaluation :
4

Top tier staff. Clearly enjoyed being at work there and super fun and friendly. Can genuinely say the gentleman (Tavis) who closed me out made me smile singing and dancing doing his job when he didn't know anyone was around to see. The facility and units were pretty average and what you would expect.

Tabitha K.  |  Expérience générale 
Évaluation :
5

Every interaction I had with the staff was great. They always went above to help.

Travis M.  |  Expérience générale 
Évaluation :
5

No complaints

Joshua W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex S.  |  Premières impressions 
Évaluation :
5

Good customer service Here. Also . the manager and the staff at this location was good!!!! Ms Felicia Akers talked to me professionally and made sure that all of my needs were taken care of Without any issues or miscommunication ... I always applaud good service!!! It does truly go along way when I feel respected and I can interact smoothly while spending my hard earned dollar!! Please keep up the good work!! Happy holidays !!!!

Jasper H.  |  Expérience générale 
Évaluation :
5

The manager there was great!!

HOWARD M.  |  Expérience générale 
Évaluation :
5

Great customer service !!! Saturday October 20 the attendant working I forgot his name was knowledgeable and fast to get me in the store and right out quickly!!!

Jasper H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cynthia l.  |  Expérience générale 
Évaluation :
5

Dianna Carter was the best. She made my experience flawless, she was kind, extremly helpful and I would reccomend this location all becasue of her!

LISA W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cynthia l.  |  Premières impressions 
Évaluation :
1

I used this establishment for over a year. I closed my account when threats were made to call to the police on friends who were assisting with moving things from the storage; having had the code and key to access. With me being out of State and the assistance I was getting was from individuals who has traveled from VA to MD with a truck to help move some things that needed to be shipped. Access was denied due to the monthly fee not being paid but the intent was to pay it after getting help with the late fee. My guest asked for assistance to waive the late fee as it had only been a few days since the payment was due. The exchange resulted in my guest begging the attendants for assistance but denied and asked to leave or the cops would be called. This is a very sensitive time in our country and it's unfortunate that white women feel that a misunderstanding or dispute warrants calling the cops on black men; when no life is in danger. The staff offered an apology the day following the incident but the experience had already put a bitter taste in my month. This is a location by a military base. Not sure how they have not been able to embrace diversity. The fact the the manager tried to justify the actions of her staff after reviewing the tape is what annoyed me the most. Instead of taking ownership and accountability for the matter not being handled professionally, she tried to imply that my guest was in the wrong. Fact is they know they were wrong and that's why the attendant apologized and have my guest access the following morning. She could not explain why an apology was extended and why the very person that they were so threaten by the day before; who needed the police called, had now gotten an apology and was peacefully escorted to the very storage he was trying to enter the day before!

GLADYS A.  |  Expérience générale 
Évaluation :
4

Only comment I would make is that there should be some consideration prorated amounts if their things are moved out let’s say within five days of their bill due date.

tanya w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen B.  |  Expérience générale 
Évaluation :
5

Excellent customer service. Staff was very attentive and helpful. Convenient location. Lacks customer parking.

Rosa C.  |  Expérience générale 
Évaluation :
5

Customer service provided by the front desk was excellent

Chris S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELINA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria M.  |  Expérience générale 
Évaluation :
4

Everything was explain to me by my service provider and I was walked to my storage room. I was given information on how to login and out of my unit. I do not have a light bulb in my unit. I requested one, but never received it. I brought one from home only to find out the outlet is totally broken. I am very disappointed with this.

Shanell J.  |  Premières impressions 
Évaluation :
5

The young lady who was on duty was awesome! Very helpful and friendly. Great personality. Thank you.

Rosa C.  |  Premières impressions 
Évaluation :
5

Great Staff! Helpful with my move in and move out. Kudos to the team!!

E'Meka D.  |  Expérience générale 
Évaluation :
5

Megan and Diana were awesome!

Steven H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darnetta p.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andre R.  |  Expérience générale 
Évaluation :
3

There was construction taking place and there was concrete dust in my unit.

Robert P.  |  Expérience générale 
Évaluation :
5

Tavis is an excellent representative for your company. He was incredibly friendly, promptly met me outside before I even had a chance to come around the vehicle and was extremely organized and efficient in printing out my paperwork and showing me the unit. I've never received such great care from UHaul or any storage company, for that matter.

senaida m.  |  Premières impressions 
Évaluation :
5

The GM and staff are great and above and beyond to help. Facility is clean all the time

Norman M.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

matthew m.  |  Premières impressions 
Évaluation :
5

Excellent customer service and extremely professional. Mr. Tavis Crockett went beyond the call of duty to assist me when I move my stuff into and out of storage. Also, Meagan was really helpful and making the process simple for me to rent a van when it was the last few hours to move and secure a van. I am appreciated for their team and individual effort. I would recommend this location to everyone I know.

Junior H.  |  Expérience générale 
Évaluation :
5

No comment

Jaclyn H.  |  Expérience générale 
Évaluation :
1

Felicia is very rude and doesn't keep her word. When the card access wasn't working, she stated she sent a letter to let customers know. I did not receive letter and was unable to get into unit. I also went to unit and elevator wasn't working and lights were out. When asked when would this be fixed, was told she did not know. I asked would customers receive a credit since she was unaware when the lights would be on again and the reply was no. She also stated that I should be able to see because of emergency lights. I stated that I could not. She stated that she was again unaware when this would be fixed and said she would call me. Never received phone call. Due to all of this, I moved to another facility and closed my account with UHAUL.

Shelby D.  |  Expérience générale 
Évaluation :
5

👍🏽

DON N.  |  Expérience générale 
Évaluation :
5

Professional on-site staff.

Samuel B.  |  Expérience générale 
Évaluation :
5

The staff was great. Always helpful, friendly. Megan was the best. It was easy and convenient.

Christina K.  |  Expérience générale 
Évaluation :
5

Very pleased with the storage facility as well as the staff at this location.

Jacquiline S.  |  Expérience générale 
Évaluation :
5

First time needed a storage unit. Very clean! I was excited to see carts (free to use) to help carry boxes to the unit.

sarah w.  |  Expérience générale 
Évaluation :
4

Clean, well kept, secure property. Lighting inside unit could have been better, but was still enough light to work with.

ALLAN B.  |  Expérience générale 
Évaluation :
5

Very nice facility

Rhea M.  |  Premières impressions 
Évaluation :
3

The system wasnt working correctly I was unable to get the key card to have access to my storage area. It took longer than normal so we opted for a pin code so it wasnt the worse or best experience

Rachelle B.  |  Premières impressions 
Évaluation :
5

Very good service through the whole time I was renting

Christina L.  |  Expérience générale 
Évaluation :
5

Tavis C was extremely helpful and made my day!!! He made my uhaul rental and storage process a breeze. Amazing customer service and very helpful.

Jania T.  |  Premières impressions 
Évaluation :
5

I appreciate all of assistance given.

Tureana D.  |  Premières impressions 
Évaluation :
5

I'm very happy with everything and everyone!!! Thank you for making what could have been a Stressful move into a Breeze!!!

TERI H.  |  Premières impressions 
Évaluation :
5

I highly recommend this facility. It was easy to move in and out of and the staff was very helpful. I felt my belongings were secured and had no worries. The elevator and carts were an absolute bonus!

Rebecca A.  |  Expérience générale 
Évaluation :
5

Always great service

Linda W.  |  Premières impressions 
Évaluation :
5

Everyone I delt with was very nice and helpful.

alonzo h.  |  Expérience générale 
Évaluation :
5

Excellent customer service, very detailed and knowledgeable staff.

CADDELL B.  |  Premières impressions 
Évaluation :
5

Each time I needed U-Haul's services, everyone there made my experience very pleasant and stress free. The customer service was superb.

Colonel E.  |  Premières impressions 
Évaluation :
5

Could not ask for a better service, great group of people running this location

Kelsey R.  |  Premières impressions 
Évaluation :
4

Excellent team work

Terria T.  |  Expérience générale 
Évaluation :
5

GREAT PLACE 2 RENT FROM 2 STORE YOUR STUFF

mark m.  |  Expérience générale 
Évaluation :
5

Great professionals and very friendly

David A.  |  Expérience générale 
Évaluation :
5

Quick processing and truck was as contract said.

Jim A.  |  Premières impressions 
Évaluation :
5

11 months my precious belongings in this U Haul Storage & the ease to get in & out was safe & easy. The move down to FL was fabulous with their one way 20 ft truck. Management & staff tops!!

jeanette j.  |  Expérience générale 
Évaluation :
3

None.

Francia T.  |  Expérience générale 
Évaluation :
5

Outstanding customer service by all!! After driving nearly 2 000 miles, it made my day that everyone was friendly, courteous and so helpful to make my day easier! You have an outstanding team!

David A.  |  Premières impressions 
Évaluation :
5

Na

Vernon S.  |  Expérience générale 
Évaluation :
5

Nice people

John B.  |  Expérience générale 
Évaluation :
5

This facility is clean, friendly, attentive and very helpful. I'd recommend it to anyone looking for quality service and a hassle free experience. Thanks for the pleasent service!

Binx A.  |  Expérience générale 
Évaluation :
4

For both the move in and move out your staff at the facility were extremely helpful and courteous -- and provided an excellent level of service.

Melvin W.  |  Expérience générale 
Évaluation :
3

Facility filled storage needs adequately. However, temperatures inside storage buildings were significantly colder making it uncomfortable to spend any time in an indoor unit.

Alycia C.  |  Expérience générale 
Évaluation :
4

Felicia is awesome

Evelyn W.  |  Premières impressions 
Évaluation :
4

Awesome experience with interacting with the staff members at this location, I would recommend their services to family and friends.

KEVIN L.  |  Premières impressions 
Évaluation :
5

Kind and courteous staff. One of the most affordable units in the area. Tidy, clean, and indoors

Shayla S.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and went the extra mile to assist when possible. During my move out the representative assisted with installing tie downs to secure load, many thanks

James R.  |  Expérience générale 
Évaluation :
4

Odenton facility: well maintained, knowledgeable and helpful employees; reasonable rates; secure grounds. Will recommend to everyone I know. The best I have used in Wash-Balto area.

JILL B.  |  Expérience générale 
Évaluation :
1

Right off the bat, clerk was extremely unfriendly when I walked in. She did not explain well how key card worked. A LARGE MOUSE TRAP greeted us when we finally got in to our 5x5 space. No, just no.

Charlene H.  |  Réservation 
Évaluation :
5

Great customer service. Nice clean facility.

Jeffrey H.  |  Réservation 
Évaluation :
5

Great service!

nichole b.  |  Réservation 
Évaluation :
3

I didn't use this,. I hope it was cancelled.

Susan F.  |  Réservation 
Évaluation :
5

No additional comments.

KATHRYN M.  |  Expérience générale 
Évaluation :
4

The facility was a little congested due to the road in and out being very small BUT it was clean and dry and the staff was very friendly.

Holly M.  |  Expérience générale 
Évaluation :
4

None.

Dawn W.  |  Expérience générale 
Évaluation :
3

The question about staff being friendly and helpful is Yes or No. I answered no but the real answer is Some were and some weren't. There were good days and bad days...enough for it to be frustrating

ROBERT K.  |  Expérience générale 
Évaluation :
4

The service was great but the unit I reserved online was not the one I received.. I was told they do not have that size at that location. This was a bummer as I had to get a larger more expensive unit

Nelsa W.  |  Réservation 
Évaluation :
5

The General Manager went over and beyond to make sure I was satisfied.

michelle p.  |  Réservation 
Évaluation :
3

The indoor storage area was not climate controlled. It was hotter and more humid inside than it was outside. This poses harm to electronics.

alexander e.  |  Expérience générale 
Évaluation :
5

Excellent customer service during check-in. I was very pleased by the staff's professionalism. Merci.

Vincent C.  |  Réservation 
Évaluation :
3

Same trash outside elevator for two weeks.

Neil I.  |  Expérience générale 
Évaluation :
5

Love it. Everything was as expected.

JOHN M.  |  Expérience générale 
Évaluation :
5

Staff has always been so professional, and that’s really appreciated!

KIMBERLY M.  |  Expérience générale 
Évaluation :
1

I better not comment

Julio T.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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