Customer Reviews for U-Haul Moving & Storage of Old Bridge

Évaluation :

2

Bad service employees need more better customer service.

Évaluation :

4

The drop location people were excellent

Évaluation :

5

Staff was great

Évaluation :

5

Great service and friendly staff!

Évaluation :

1

Staff were not good . Didn't put customers first .

Évaluation :

5

Just make sure you have good coverage that's all I can complain about what they did a great job I will definitely recommend it to a friend and I will use your service again and again thank you

Évaluation :

5

Excellent service at the stores visited. Well done. Sales Associates were knowledgeable and offered great wisdom in my selection. Keep it up!!!

Évaluation :

5

Staff was knowledgeable and helpful

Évaluation :

1

Way too expensive per mile.

Évaluation :

3

The address provided on my confirmation email was wrong. My navigation sent me to a Honda dealership. The U haul location had no signage indicating hitch installations were done at the location

Évaluation :

5

Excellent and fast service and customer service!

Évaluation :

5

Nice team that works at the facility

Évaluation :

5

Nice store

Évaluation :

5

Thank you for good serves

Évaluation :

5

Very pleasant and professional. I highly recommend.

Évaluation :

5

The staff at Old Bridge Uhaul are always helpful, friendly and easy to work with. My experiences so far have been extremely easy and pleasant.

Évaluation :

5

Absolutely nothing! Everything was wonderful. I called several times in advance and all my questions were answered. The price was great. We got the job done with no issues. Well actually I wish we didn't have to stop to get gas

Évaluation :

5

Manager was very professional in all aspects

Évaluation :

5

Make sure cargo area is swept

Évaluation :

5

Make sure cargo area is swept...

Évaluation :

5

Outstanding experience especially by the young lady (regret to not remember her name) who was managing the location. Helpful, prompt and was able to adjust to a smaller trailer without issue. Overall great experience, will return to this location for any future rental needs.

Évaluation :

1

They gave me a Uhaul truck with chewed up tires and then charged me $200 for the chewed up tires they gave me. I had to call there corporate office.

Évaluation :

1

We rented a truck and two Dollie's… on day of move and pick up I am told that they have no Dollie's… when I asked how am I supposed to move things with no Dollie's… I was told to find some buddies… NOT ACCEPTABLE

Évaluation :

5

The staff was extremely pleasant....Have rented from there before and will continue in the future

Évaluation :

5

Deliver vehicles with a full tank of gas.

Évaluation :

1

Lynn had a very nasty, bossy, rushing, cold attitude. She asked me for my license, I told her I uploaded it, she said in a ridiculing way " everyone says that but its not there???". She my me feel belittled, and she was cold and unfriendly. I requested the box shaped van online. When she pulled the van up it was the older one. I told her I wanted the box van. She had an attitude and said very rudely, " The vans are exactly the same the only difference is the shape". " Look its just a picture". pointing ant the overhead light sign in the store. She gave me false inaccurate information. The box shaped van has 1. a remote locking key fob, 2. Bluetooth radio, 3. Lane detection safety feature. The older one does not have those features. She was rushing with me and ordered me to go back in the store so she can change the paperwork and give me the van I selected originally. When she pulled up the new van, I had a few questions. I asked her if I wanted to return the van at night after the store has closed she said, " READ the the paperwork", in a rude, rushing manner. Never did she once smile during the entire transaction. There was another customer that had an issue with a hitch and she was very nasty to him saying," I dont like when people try to tell me about MY equipment." I did not like her attitude at all, I am not renting fron uhaul anymore, and I am definately not recommending my network of 20-35 workers to rent anything from uhaul. Lynn is bad for business. She needs to be removed!

Évaluation :

5

Very professional crew, brand new trailer, and a good price from Old bridge, NJ to Wheeling, WV.

Évaluation :

5

I am 80 yrs old and not computer friendly… i am told by your branch that tge toll that i owe you for going across to Statem Island for a rental 6 mo ago can only be paid on line… HELP!!!!…. Contact me at 848-468-1079 if you want payment. I can do CC over the phone… No i do not know how to get into my U-Haul account and your branch could not help with that either??????

Évaluation :

3

No cohesiveness in bookings from call center…. I ordered a full tow dolly for my car and received a front wheel hitch only for the price of the full. Called call center and they didn't know what I was talking about.

Évaluation :

5

The guys at Old Bridge were great ! Thanks Larry

Évaluation :

5

Great service, thank you.- Sarah

Évaluation :

5

Everything was great!!

Évaluation :

5

very fast checkout

Évaluation :

5

This was the second time I used a motorcycle trailer from U-Haul and I was not disappointed at all sturdy and no bouncing around I recommend using the trailer is transporting a motorcycle

Évaluation :

1

Charged 25 dollars For cleaning fee told broom swept not enough needed to be mopped. Returned Truck day early

Évaluation :

5

They were very kind and helpful defently I recommend this location:)

Évaluation :

5

Truck had foul odor of urine

Évaluation :

2

The odometer on the truck is to fast and not accurate got over charged for at least 100 plus miles

Évaluation :

1

The truck I reserved was not available when I went to pick it up. I had to take a much smaller truck. I had a family emergency and tried to call when returning the truck and no one answered. I arrived an hour late to return the truck and I was charge for two days. I am totally totally totally dissatisfied

Évaluation :

5

Staff very helpful

Évaluation :

5

Excellent service

Évaluation :

5

Shock absorbers needs to be replaced on the 10' van that was rented to me.. The ride was VERY VERY bouncy. Merci.

Évaluation :

4

The lady working there is very knowledgeable and very helpful but she needs workers to help her I see her running back and forth to help customers. I have rented a few times and she's very helpful and hardworking.

Évaluation :

5

Staff was amazing and made this whole experience quick and easy!! Highly Recommend!!!

Évaluation :

5

Think everything was great as usual that's why I use this location for rentals

Évaluation :

5

Price was very High. See if there are ways to adjust it

Évaluation :

5

So, an excellent experience overall. I locked the truck keys inside and had to call roadside assistance. They responded quickly and had the door opened right away...

Évaluation :

1

Very bad customer service the manager ( Lynn) do not have any customer service skills Very rude would not recommend anyone to this facility

Évaluation :

5

the workers were extremely nice and very helpful.

Évaluation :

5

Lynn pulvermuller was amazing. The move was very stressful for me. She was a wealth of information and presented many options to handle every situation and problem. I was lucky sge was working.

Évaluation :

5

me parece un excelente servicio

Évaluation :

5

I will tell my friends to go there to rent a storage room or anything else great staff

Évaluation :

3

I was annoyed I rented a 20 foot truck and needed a larg storage unit and was advised that I would have a storage unit large enough for my belongings based on the truck size only to get to my destination and discover they only had 10 X 10' available which caused me to have to rent to seperate units. The staff however were extremely helpful and friendly. I truly appreciated them.at the old bridge route 9 south U-haul staff. Big cuddoz to them.

Évaluation :

5

In the years that I've been there there was never any issues Very well kept

Évaluation :

5

As a long-standing customer I can say the service is great. On the latest occasion, Lynn the Manager at the Old Bridge facility, went above and beyond her usual service to assist when time was of the essence. Thank you very much.

Évaluation :

4

Merci.

Évaluation :

4

The woman working at Thai location is outstanding. She was very friendly and extremely helpful. She made a stressful day a little easier for us. Thank you, Eric

Évaluation :

5

I feel the young lady, I spoke with on the phone were more accommodating then the young man in the office. Merci.

Évaluation :

2

Had a leak and no one cared or offered to fix it Gave me a tarp So I left.

Évaluation :

5

great service

Évaluation :

5

The woman at the counter was very nice.

Évaluation :

5

Whole process was simple and easy. Solved my problem quickly, without trouble. Le personnel était amical et serviable. Facility is clean and efficient.

Évaluation :

5

Staff was great. Very accommodating.

Évaluation :

5

Friendly knowledgeable staff and great hands on management!!! Clean facility also !

Évaluation :

1

They rent me a storage unit and then when we go back to put our stuff on it it was locked up and then we have to drive back miles away from there to Syracuse new York to find a storage unit for more money and then after we pay in full a 10×15 they took our money and put it on the truck. Not very helpful at all.

Évaluation :

5

Thanks for your services appreciate it all thanks again God bless

Évaluation :

4

Ok

Évaluation :

5

Outstanding

Évaluation :

3

I wish they would have given the free month since I rented a truck also. But they said since it is not a "one way" sad part is they didn't even have it available and I had to rent it from malboro uhau

Évaluation :

3

With all the money required to rent a space and also used the truck service, I wish the only prerequisite to get at least a month free was not “renting a one-way truck” when they don’t even have that.

Évaluation :

5

I typically won't take time out to do this, but the staff at this facility is exceptional, even as I observed them with other customers. Friendly, well trained, and focused.

Évaluation :

5

Awesome service.

Évaluation :

5

Very professional and courteous!

Évaluation :

5

good services

Évaluation :

5

what about free storage ??

Évaluation :

4

FYI. I noticed there were rodent droppings on boxes & in one of the boxes that had sheets/towels; it appeared it had made a nest. But, I did notice a rodent bait trap after we cleaned out the unit.

Évaluation :

5

Everyone that I have dealt with in this organization exemplified excellent customer service. Very helpful and courteous.

Évaluation :

5

Very helpful crew in Old bridge !

Évaluation :

5

i am a steady customer at this loc never had a problem very nice people

Évaluation :

4

Good experience

Évaluation :

4

My experience with Uhaul was good. Will use the services when needed again. Merci

Évaluation :

5

There was some evidence of mouse presence with droppings visible.

Évaluation :

5

I appreciate staff customer service! Ladies always so nice and in this melt manner!!

Évaluation :

5

Good service