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Roxanne AssengCustomer Reviews for U-Haul Moving & Storage of Old Bridge
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Not a thing keep doing what you been doing!
Joseph LombardoHave more than one person in the store.
POTTER ALEXANDERThey are always extremely helpful at this location. Highly recommend
Alexandra Roussosvery friendly and informed service people. It was a very simple action working with u-haul
tom durskiUnfortunately the truck I rented was not to my liking, the material inside the truck that I did not use or rent occupied some of the space I needed. Also, it was a rainy day and all of my boxes were damaged because water got inside of the truck, lots of it.
Marbell MolinaThe vehicle had a roof leak in the cargo area. And yes it was raining quite hard yesterday
Michael Shannonquick easy and great price
james E MAZAUSKASEverything was fine with the pickup and the truck. I had a strange encounter when I was dropping off the truck. I pulled the truck into the parking lot and there was someone in the car next to where I parked the truck. I was going through the drop off process on the app - taking pictures of everything. When I went to get out of the truck, to take the rest of the pictures, a guy got out of the car next to me and told me to give me the key. I said, "I have to take the pictures". He replied, "don't worry about that. " This made me very uncomfortable. I asked if he worked there and he said yes, but it was just very strange how he got out of the car and said what he said.
Justin LinderLeave my steering wheel settings alone. Don't set my heat settings to 78 degrees.
Ronald HumistonThey were very informative and nice they explained all the details and answered all my question
eliezer CabanInterior of drivers cab stunk of more then BO and cigarettes . Steering wheel was grimy and sticky totally never wiped down. Front windshield haze and fingerprints , driver side window could barely roll down. Also no ramp on the 10' truck. You wanted a review there you go.
mark sillaroMy only complaint would be that the motorcycle trailer could be designed with a longer ramp as the heavy, low motorcycle I loaded would scrape on the trailer.. Otherwise, great experience at a fair price
john carranoMerci
Edward WalzIt was seamless, efficient, every is goid
Thom IanniccariThe van was Excellent. The two employees that were working that day were very polite and extremely fast with getting me out quickly when picking up and returning. Great job. Thank you
robert cufmanoIt was was a seamless streamlined process
Thom IanniccariFix fenders in dolly
MIROSLAW WITKOWSKIGreat staff over at USN in Oldbridge, NJ! Keep up the great work!
Jeffrey ScottTHe Manager was very professional, extremely courteous and pleasant to deal with.
LORI BRAND | Expérience généraleGood experience overall. Although the overall price three me off, i expected a lower rate.
una setshwaneOne of the young employees was very unprofessional and not knowledgeable. It took someone else to help me. The truck itself was difficult to drive. The steering was a challenge to keep straight.
LUIS LASANTAEverything worked as planned. Good job
Ron SchimmingI’m a constant repeat customer. Excellent place
GERARD ROSALIEWarning to all renters read the agreement carefully there is a lot of hidden cost even though they charging you $.99 per mile and by the hour you still have to pay for gas, and a cleaning fee for a truck wash…… even if you only rented the truck for two hours still charged And if you do it online rental it better off doing less hours than anticipated because they still charge you the full amount. For example I rented the truck for three hours but bought it back in two I was still charged the full amount and $26 for a truck wash…..rip off next time Home Depot truck rental by the hour better pricing with no hidden fees
Eugene DonofrioContinue as you are. Staff is friendly and professional. By
Elizabeth MendozaThe truck ran really loud and rough. It sounded like the engine was going to fall out every time we got going and hit the gas. Otherwise the experience was excellent!
Loretta RodriguezEverything was perfect !
Jeffrey WhiteThe online registration process was efficient & easy to follow.
CARLOS CADAVILLO | Online Move InThe Inside of the cab of the truck was dirty & grimmy. Had to wipe everything down to even see out the windows.
Ellen NolanThe gentleman at the counter was very helpful and nice
KATHE THARRINGTONCustomer service says it all. They were excellent
Craig KielyVery good
udai khalilVery good people and good service
Fiordaliza HernandezVery good service. God bless you
Edgardo J. Mini YalicoRoger was great. Explained everything and very professional
kenneth fungThey went above a beyond for me. My reservation was made for the wrong day, yet they were able to get me a pickup quickly and it was in great shape.
Aloysius RyanPersonnel were very friendly and willing to go above and beyond to meet my needs
RONALD DENNENThere was no problem with the location the problem was with the app I arrived there at about 10:00 p.m. and couldn't get the truck signed out until about 12:30 p.m. because the app would not work and the website would not work. Had many problems with the app and the website not scanning my license. Then it required two phone numbers of people to verify my identity. When normally they just call my wife. My wife was out of the country so I gave them a brother's phone number. Then the app ask for a second person to verify.
Gene SmithGreat experience. Pleasant, knowledgeable, and very efficenct staff..
Marc HornPay more attention to the equipment, especially for people, traveling a great distance
Laura GinouliasI'm guessing was not full. I forgot to check when I drove off and wind up putting in $22 in gas. Logical will tell you I drove 14 miles $22 gas does not add up. And how long would I have to leave the car idle if that's what you say to use that much gas. Very disappointed that you guys can't do anything
Mahrab DaftaniI am a repeat customer. I have used this location in the past and I continue to have good experience.
John ReardonNo complaints
ANA AYALAMy experience was above expectations. Friendly, professional and efficient service. Thank you UHaul guys for making my move easier.
Natalya TokarchukNone. Roger was very knowledgeable and was explaining everything that he was doing.
bienvenito dyThere is nothing I can add to the process at this location. The employees and the equipment are superior.
laurence gatesAmazing customer service
timothy breunThe installer did a great job and went over everything with me.
John CaputoGentlemen there are very helpful two times in the past assisting with fuse for trailer hitch lights.
maurice grantPretty easy cargo van pick-up and drop-off in a convenient location
Ryan HilkerLittle expensive
KAREN PENSABENE | Premières impressionsNone. You're doing excellent customer
Sam ElsebaiExcellent service à la clientèle
Fredy Pena JrJacob was very professional and accommodating at the same time. Made my experience painless. Would recommend Jacob and Old Bridge location to anyone getting a hitch installed or needing a rental.
Vincent DiGiallonardoThanks for the email alert that I had not properly latched my storage unit!
CHRISTOPHER CLARKE | Expérience généraleStaff is not friendly , to every question their answer is I don't know I don't make rules here
Tajdar Aslam | Premières impressionsThis place was good to me and always helped me out with things!
MARCO CONYERS | Expérience généraleAs stated Above Old Bridge NJ Facility people working there we're NOT Friendly at all. I was treated Like I was bothering them. Acces to storage unit difficult Due to U-haul trucks parked getting in &out of units,I was Extremley disappointed in the way theu Handled themselves I had just Driven a 1 000 miles and to be greeted in the manor I was Recommend that Facility. In Florida I was Actually considering starting a u-haul Rental place. I've been looking to invest in something N Make $ but if that's the reputation U-haul will be showing I'm not sure my hard work would give me any profit Highly disappointed. But the Florida U-haul was not asgrandish looking but much more personable. Sometimes that makes it or breaks it.
corey lawson | Premières impressionsThe people who work there are unique and have a lot of hatred and distain for their jobs.
david ratajczak | Expérience généraleLynn Pulvermuller the general manager was very professional and was very helpful in showing the storage unit and the process of signing me up for the storage rental.
MICHAEL FERRARO | Premières impressionsEverything and everyone was great! I had no problems.
ANTHONY SATTILARO | Premières impressionsStaff was very helpful and respectful.
Neilson James | Online Move InPerson at the desk was very professional ,friendly and very helpful. I appreciated that after a long day of moving and traveling. Highly recommend
LORI BRAND | Premières impressionsNice team that works at the facility
charlotte walker-banks | Premières impressionsManager was very professional in all aspects
jospeh tatulli | Expérience généraleStaff was amazing and made this whole experience quick and easy!! Highly Recommend!!!
Dawn Martino | Expérience généraleVery bad customer service the manager ( Lynn) do not have any customer service skills Very rude would not recommend anyone to this facility
sophia allen | Expérience généralethe workers were extremely nice and very helpful.
Lynwood Moore | Premières impressionsLynn pulvermuller was amazing. The move was very stressful for me. She was a wealth of information and presented many options to handle every situation and problem. I was lucky sge was working.
janet crain-klemons | Expérience généraleme parece un excelente servicio
IVAN TAYPE FLORES | Premières impressionsI will tell my friends to go there to rent a storage room or anything else great staff
theresa zitani | Expérience généraleI was annoyed I rented a 20 foot truck and needed a larg storage unit and was advised that I would have a storage unit large enough for my belongings based on the truck size only to get to my destination and discover they only had 10 X 10' available which caused me to have to rent to seperate units. The staff however were extremely helpful and friendly. I truly appreciated them.at the old bridge route 9 south U-haul staff. Big cuddoz to them.
Darlene Ellis | Premières impressionsIn the years that I've been there there was never any issues Very well kept
ALFRED CERES JR | Expérience généraleAs a long-standing customer I can say the service is great. On the latest occasion, Lynn the Manager at the Old Bridge facility, went above and beyond her usual service to assist when time was of the essence. Thank you very much.
JIM SAWICZ | Premières impressionsMerci.
Phidelia Johnson | Expérience généraleThe woman working at Thai location is outstanding. She was very friendly and extremely helpful. She made a stressful day a little easier for us. Thank you, Eric
Eric Babek | Premières impressionsI feel the young lady, I spoke with on the phone were more accommodating then the young man in the office. Merci.
barbara oliver | Premières impressionsHad a leak and no one cared or offered to fix it Gave me a tarp So I left.
Patrick Gaeta | Expérience généralegreat service
Jeremiah Crowley | Expérience généraleThe woman at the counter was very nice.
frank niziolek | Premières impressionsWhole process was simple and easy. Solved my problem quickly, without trouble. Le personnel était amical et serviable. Facility is clean and efficient.
charles baptista | Premières impressionsStaff was great. Very accommodating.
Katherine Paredes | Expérience généraleFriendly knowledgeable staff and great hands on management!!! Clean facility also !
John Newell | Premières impressionsThey rent me a storage unit and then when we go back to put our stuff on it it was locked up and then we have to drive back miles away from there to Syracuse new York to find a storage unit for more money and then after we pay in full a 10×15 they took our money and put it on the truck. Not very helpful at all.
nathaniel sease | Expérience généraleThanks for your services appreciate it all thanks again God bless
esther neequaye | Expérience généraleOk
raj nistala | Expérience généraleOutstanding
Matthew Ehlers | Expérience généraleI wish they would have given the free month since I rented a truck also. But they said since it is not a "one way" sad part is they didn't even have it available and I had to rent it from malboro uhau
Johanna Polanco | Expérience généraleWith all the money required to rent a space and also used the truck service, I wish the only prerequisite to get at least a month free was not “renting a one-way truck” when they don’t even have that.
Johanna Polanco | Premières impressionsI typically won't take time out to do this, but the staff at this facility is exceptional, even as I observed them with other customers. Friendly, well trained, and focused.
Paul Casserly | Expérience généraleAwesome service.
Katherine Paredes | Premières impressionsVery professional and courteous!
Cardia Summers | Premières impressionsgood services
francisco batista | Premières impressionswhat about free storage ??
Patrick McDermott | Expérience généraleFYI. I noticed there were rodent droppings on boxes & in one of the boxes that had sheets/towels; it appeared it had made a nest. But, I did notice a rodent bait trap after we cleaned out the unit.
LAUREN CARRINGTON | Expérience généraleEveryone that I have dealt with in this organization exemplified excellent customer service. Very helpful and courteous.
Michael Mcguire | Expérience généraleVery helpful crew in Old bridge !
Patrick McDermott | Premières impressionsi am a steady customer at this loc never had a problem very nice people
Gary Gustavino | Premières impressionsGood experience
Camille BAEZ | Expérience généraleMy experience with Uhaul was good. Will use the services when needed again. Merci
JAMEELAH MOSELY-ARCHER | Expérience généraleThere was some evidence of mouse presence with droppings visible.
Anthony Agro | Expérience généraleI appreciate staff customer service! Ladies always so nice and in this melt manner!!
OLGA SOUPROUNTCHOUK | Expérience généraleGood service
Mercedes Ottley | Expérience généraleVery nice folks.
ROBERT SEARFOSS | Expérience générale