Customer Reviews for U-Haul Moving & Storage of Old Bridge

Évaluation :

5

Bien

Évaluation :

5

Courteous and friendly staff. No improvement needed

Évaluation :

5

Great service. Great people

Évaluation :

5

Nothing else to share

Évaluation :

5

The was in good condition. I drove from New jersey to Georgia with no problem.

Évaluation :

3

The truck s brakes were bad and I told the guy with the ponytail and he couldn't care. I'm not sure if I would recommend this place to someone else. It's just an average place.

Évaluation :

5

Could not have been better. Hope I never move again, but if I do, you will have my business. Merci.

Évaluation :

5

Arrived 7:02 pm with pickup truck. still open light is on and door was locked. Thought of drop the vehicle keys and left from the place. They charged me $20 fee after hours. Spoke with guy. He said after hours fee. For 2 mins late paid $20. This is killing part. Not happy with this.

Évaluation :

2

I sent an email to service@uhaul with a formal complaint.. I was not told about added charges to my final bill and I am requesting to be reimbursed for the difference and your associate was rude he said he told me about the charges and I wasnt listening not true.. I would recommend this location if your associates were upfront with the charges.. this is really like robbery and a scam and not fair to the consumer. I would like to get my money back for the extra charges I was not told about and i would tell my friends to be aware of added charges

Évaluation :

5

The staff was very heplful.

Évaluation :

5

if you can review the location address again, as per the GPS, it will be sending you across the road where there is a car dealership. thanks. Also, if you can expedite the check in process, self picture, DL pictures, prior to get there ( might exist but didn't see it...). Overall great experience......

Évaluation :

5

The lady at the counter was great! Very knowledgeable and very professional!

Évaluation :

5

the worker was so very kind but she could have used some help. i didn't have to wait but there were other customers that did and did not seem happy about it

Évaluation :

5

Lyn was very helpful. I booked wrong day. She helped me to fix it and saved my day.

Évaluation :

5

Let people know in advance that if they use a prepaid card there may be an issue with renting a vehicle. Also make sure people know in advance that they can not use cash. With more people not using credit cards at all it would be better if you would allow people to use cash.

Évaluation :

5

Should warn customers about scanning the key box for returning vehicles I didn't know

Évaluation :

4

Need more maintenance,you've to really bang on the door before it close or else it stay open.I really have hard time closing the doors

Évaluation :

3

The rental process was easy. The vehicle was clean, just wreaked of weed, I know you can't help that. You have plenty of moving, packing and storage supplies available. The worst part is the location. It's a beast to try and get out on the highway at rush hour.

Évaluation :

5

Very helpful with reservation, and pickup of equipment

Évaluation :

5

Outstanding customer service as well as services very clean equipment.

Évaluation :

5

Keep on being professional, friendly with your smooth and quick process obviously enacted by your well trained as well as knowledgeable staff. It was a very pleasant experience. Merci.

Évaluation :

4

Everything went smoothly and woman who did our rental was super nice and professional! Great experience.

Évaluation :

5

Nothing. Lynn was superb. !!! Very professional…excellent customer service skills!

Évaluation :

4

The young men that were running the location did a great job. They got me in and out quickly on the pickup and the return. I really appreciated that with all I had to get done.

Évaluation :

3

6 x 12 open trailer with ramp: EXCELLENT, WELL BUILT. heavy.

Évaluation :

5

Nothing everything was fine

Évaluation :

5

Fast and easy pick up and return. Very efficient service. I will use this location again.

Évaluation :

5

Everything was GREAT! Thank you! I will always use UHaul

Évaluation :

1

I was given one price for mileage then charged another I was told a dollar fifty a mile how much charge a dollar 99 a mile I will never use U-Haul again and I will tell everybody else I know not to use U-Haul

Évaluation :

1

This is my fifth rental however this time the traler popped off within a mile of leaving the facility. I was travelling down grade and fortunately the tongue fell down and slid under the truck. One safety chain popped off and the remaining one kept the traler from smashing into the back of my car. Making things worse was being confronted by a 4 foot apartment troll telling me that I could not park the traler in the middle of the road. Despite explaining to this moron they trailer popped off she persisted and eventually got out of her car threatening to punch me in the face. I r

Évaluation :

4

I originally booked a different location closer to where I live, but the mobile check in process on your website kept telling me that my GPS wasn't in the right place, even though I was literally standing right outside the door. Please fix your website so that doesn't happen again. My reservation was transferred to this location because of that.

Évaluation :

5

Give a credit for filling the gas tank more than you got it.

Évaluation :

5

The truck was clean & gas tank full. The personal who took care of me in both my arrival & departure was friendly & knowledgeable.

Évaluation :

4

The Android app doesn't upload photo on drop off.

Évaluation :

5

Everything was great, the people were fantastic but I was unable to use the 6X12 trailer I rented because i did not realize that the rear ramp was only 57" wide and I needed a full 60" to load the machine I had to move..so unfortunately, I pulled the trailer home and then pulled it back the very next morning.

Évaluation :

2

I was Charged an EXTRA 70 DOLLARS ON TOP OF THE 80 that was estimated because of mileage and I know I didn't go that much over but oh well ILL NEVER use uhaul AGAIN so in the end it cost OVER 200.OO DOLLARS for 4 hours

Évaluation :

2

When someone reserves equipment online, try to actually have it there

Évaluation :

5

The lady that handled our transaction(I am sorry I can't remember her name) was amazing! She completely knew her job and how to hook up a trailer. Very pleasant and easy to understand.

Évaluation :

5

The truck had a smoke smell. Anytime I start heat, a smoke smell was coming out.

Évaluation :

4

The service was good. However, I didn't get a a notifi

Évaluation :

3

It's hard to exit onto a highway before getting used to the truck.

Évaluation :

5

Keep up the great service and trucks.

Évaluation :

5

Just stay personable as you are awesome experience again. Peace out

Évaluation :

5

Have more Hand trucks available for your customers.

Évaluation :

1

Very bad customer service the manager ( Lynn) do not have any customer service skills Very rude would not recommend anyone to this facility

Évaluation :

2

I received the truck at less than 1/4 of a tank. It was returned at about the same yet was charged because it.

Évaluation :

5

The key does not properly work . It takes forever to get the key to turn the car on. And the heat doesn't work.

Évaluation :

5

the workers were extremely nice and very helpful.

Évaluation :

5

Lynn pulvermuller was amazing. The move was very stressful for me. She was a wealth of information and presented many options to handle every situation and problem. I was lucky sge was working.

Évaluation :

5

me parece un excelente servicio

Évaluation :

5

I will tell my friends to go there to rent a storage room or anything else great staff

Évaluation :

3

I was annoyed I rented a 20 foot truck and needed a larg storage unit and was advised that I would have a storage unit large enough for my belongings based on the truck size only to get to my destination and discover they only had 10 X 10' available which caused me to have to rent to seperate units. The staff however were extremely helpful and friendly. I truly appreciated them.at the old bridge route 9 south U-haul staff. Big cuddoz to them.

Évaluation :

5

In the years that I've been there there was never any issues Very well kept

Évaluation :

5

As a long-standing customer I can say the service is great. On the latest occasion, Lynn the Manager at the Old Bridge facility, went above and beyond her usual service to assist when time was of the essence. Thank you very much.

Évaluation :

4

Merci.

Évaluation :

4

The woman working at Thai location is outstanding. She was very friendly and extremely helpful. She made a stressful day a little easier for us. Thank you, Eric

Évaluation :

5

I feel the young lady, I spoke with on the phone were more accommodating then the young man in the office. Merci.

Évaluation :

2

Had a leak and no one cared or offered to fix it Gave me a tarp So I left.

Évaluation :

5

great service

Évaluation :

5

The woman at the counter was very nice.

Évaluation :

5

Whole process was simple and easy. Solved my problem quickly, without trouble. Le personnel était amical et serviable. Facility is clean and efficient.

Évaluation :

5

Staff was great. Very accommodating.

Évaluation :

5

Friendly knowledgeable staff and great hands on management!!! Clean facility also !

Évaluation :

1

They rent me a storage unit and then when we go back to put our stuff on it it was locked up and then we have to drive back miles away from there to Syracuse new York to find a storage unit for more money and then after we pay in full a 10×15 they took our money and put it on the truck. Not very helpful at all.

Évaluation :

5

Thanks for your services appreciate it all thanks again God bless

Évaluation :

4

Ok

Évaluation :

5

Outstanding

Évaluation :

3

I wish they would have given the free month since I rented a truck also. But they said since it is not a "one way" sad part is they didn't even have it available and I had to rent it from malboro uhau

Évaluation :

3

With all the money required to rent a space and also used the truck service, I wish the only prerequisite to get at least a month free was not “renting a one-way truck” when they don’t even have that.

Évaluation :

5

I typically won't take time out to do this, but the staff at this facility is exceptional, even as I observed them with other customers. Friendly, well trained, and focused.

Évaluation :

5

Awesome service.

Évaluation :

5

Very professional and courteous!

Évaluation :

5

good services

Évaluation :

5

what about free storage ??

Évaluation :

4

FYI. I noticed there were rodent droppings on boxes & in one of the boxes that had sheets/towels; it appeared it had made a nest. But, I did notice a rodent bait trap after we cleaned out the unit.

Évaluation :

5

Everyone that I have dealt with in this organization exemplified excellent customer service. Very helpful and courteous.

Évaluation :

5

Very helpful crew in Old bridge !

Évaluation :

5

i am a steady customer at this loc never had a problem very nice people

Évaluation :

4

Good experience

Évaluation :

4

My experience with Uhaul was good. Will use the services when needed again. Merci

Évaluation :

5

There was some evidence of mouse presence with droppings visible.

Évaluation :

5

I appreciate staff customer service! Ladies always so nice and in this melt manner!!

Évaluation :

5

Good service