Customer Reviews for U-Haul Moving & Storage of Old Town Yuma

4110 évaluations

1402 S 3rd Ave   Yuma, AZ 85364
(N Of 16 St)

(928) 782-5111

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(928) 782-5111

1402 S 3rd Ave
Yuma, AZ 85364
(N Of 16 St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

ANDREA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas A. 
Évaluation :
1

No good customer service

ROLANDO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN M. 
Évaluation :
2

I rented four boxes, packed four boxes, but Uhaul/s system only had 3 on record. The local associate and myself had to find the box in the warehouse but by this time I ran out of time that day and had to schedule a second pick up time. None of the process has be smooth. The CS at the 800 number says one thing and the local store does not honor what the 800 number promised. My local site in Yuma does not provide the delivery option I was told about from the 800 number, which means I had to take time off work to pick up and move the boxes myself. Now I have to do it for a second day that was not planned. Long story short, I will not recommend they process to anyone that is moving!.

DAVID R. 
Évaluation :
3

Still have not received a reciept

LARRY P. 
Évaluation :
1

One of the tires on the trailer appeared to be a retread. Had a blowout on the interstate! Very scary to have a tire on a trailer go out while traveling on an interstate with other vehicles and semi trucks traveling at high rates of speed. Very luck I was able to keep it under control and make it to the side of the interstate. When the tire was being fixed another person with years of experience with trailers and tires looked at the tire and also stated that they believed it was a retread. U-HAUL SHOULD NOT PUT RETREADS ON TRAILERS!! ESPECIALLY ONES GOING ACROSS COUNTRY!!

TODD T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SUZANNE B. 
Évaluation :
5

you had a very professional check-in upon return. Kudos!

LARRY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARROLL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL R. 
Évaluation :
2

Person working at location was not helpful

TERRENCE G. 
Évaluation :
1

Employees seemed like they didn't want to be there and were rude

Manuel A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nickholaus D. 
Évaluation :
1

My truck had a crack on the front windshield.

CRAIG B. 
Évaluation :
5

I always go here when in yuma area cause of their friendliness, knowledge, helpfulness… etc, they are a great crew

JOHN G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LARRY M. 
Évaluation :
1

It was dirty and full of cat hairs

SAMUEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDDIE G. 
Évaluation :
3

The ac did not work very well and there was no cruise control and it was a much older model, the ride was not comfortable at all. The equipment was not well maintained and I was upset because the first time I set this up it was a much lower price but this to me was a little over the top.

Florine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSANNA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MARIO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMAAL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAIME S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garland P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GILBERTO J. 
Évaluation :
5

Great staff and helpful

ESWAR M. 
Évaluation :
4

This comes as not a complaint about the Harlingen or Yuma stores, it is a complaint of the U-haul phone, customer service rep. whom I called about storage rentals. This person, I found out, upon arriving at the self-storage facility, had either lied or did not know their job and had reserved a non-exsistent storage unit for me and also was not clear on details about the towable storage pods at the Yuma store. This made for quite a problem for me.

PRISCILLA T. 
Évaluation :
5

Todo esta perfecto

DAVID G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
3

Reason for the "average" rating is because I turn in the trailer at 6:30 in the morning and they call me at 11 AM wanting to know when I was going to bring it back. They failed to log it back in. Not very professional on their part.

DEAN M. 
Évaluation :
1

Read what I wrote on the other side of this form, and figure it out for yourself. I think you are smart enough.

MARK W. 
Évaluation :
2

Drop off point was changed still dropped it off and took the fine service personnel was Awsome

Antonio S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KURT SCHOENFELD M. 
Évaluation :
1

These questions are a joke. Your customer service is a joke, I spent 3 hrs on hold between two times I call ed for clarification. The box that was delivered in Yuma was put out in the street so I was unable to load certain items. They were also stolen when I left Yuma, it also arrived 2 days late. Also when delivered to Louisville another 3 days late. Then it sat on my property an extra 4 days. U haul, your company I an absolute joke.

JOSHUA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY S. 
Évaluation :
1

The guy was very rude when I returned the trailer around 9am. He proceeded to walk away when he knew I was dropping off so I proceeded to unhook the trailer myself and he came out telling me know and gave me a lot of attitude. This is the second time with the same guy. He is very rude, cocky, and doesn't give good customer service at all.

BLAKE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

AMJAD H. 
Évaluation :
5

I always rent from u haul 100 %

BILLY W. 
Évaluation :
2

It's so misleading and frankly false and deceptive advertising when you advertise in large bold font a low price but in small print you add the additional fees. The 29 $truck that I rented was never going to be near that cost. Once they factor taxes mileage and any hidden fees it comes out to two, three, four times higher than the deceiving advertised price. There was even a couple in front of me that wanted to rent a 29 $truck but only to be told it was going to be almost 60 $with taxes and other fees. They opted out

CESAR F. 
Évaluation :
5

Everything from the reservation, to pick up and drop off was smooth and painless! Thank you!!

VANESSA A. 
Évaluation :
5

N/A Everybody smoothly.

Sharann A. 
Évaluation :
4

everything was simply and hassle free

FORREST S. 
Évaluation :
3

Goes back to the customer service people say one thing in the location does a different thing

Becky R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIANA D. 
Évaluation :
2

The gentlemen with the fork truck fleas very courteous and helpful!

Becky R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rogelio G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS H. 
Évaluation :
5

Profesional and friendly, very good equipment and razonable prices.

JUAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JON H. 
Évaluation :
5

OK and Gemma was very helpful and understandable or what happen with the light he also told me to report this to the one 800 number

Eladio S. 
Évaluation :
2

Arrived at a scheduled appointment twice for a hitch installment when the hitch had not yet arrived. Manager said he left a voicemail, however I had not set up my voicemail yet… First email said had to return the trailer by end of business but then had a employee say it had to be by 2pm.

Sapphron H. 
Évaluation :
3

Stop increasing rental rates. The only reason I still rent is due to my loyalty to U-Haul. If the rates continue to increase, I will explore other options in the future.

JOHN SAMUEL G. 
Évaluation :
5

Keep prōvídín,, TH'ōz" free 📦böxeZ📦. ✝️GöD✝️ speed 🔰

BRIAN H. 
Évaluation :
3

Clean out the unit before renting it out. Mine had alot of rocks and debris from previous renter.

GUILLERMO H. 
Évaluation :
5

Check tire condition more closely and hire knologible phone service representatives. I had a big move and rented several large trucks and every time I tried to call I was on hold for 15 minutes more to get through. I had a blowout and the mechanic on site said the tires were not up to standards. I had to go through hours of phone calls and waiting on hold to get things resolved with Uhaul while we were waiting at an off ramp many miles from any town. The 800# representative didn't know their job very well and hung up on me several times. I hope I never have to rent from Uhaul again.

TIMOTHY L. 
Évaluation :
4

no body is perfect

BARRIE S. 
Évaluation :
1

Stop taking advantage of your customers and lower your prices back to pre covid I am buying my own trailer so you can't RIP me off ever again

DAVID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Omar P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANDON E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDO G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JORGE G. 
Évaluation :
5

Both the manger and assistant manager were working when we dropped off the truck and both assisted us. The location was busy and they were working hard, yet took the time to be pleasant. We would definitely consider renting another U-Haul truck in the future.

GOLDIE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS D. 
Évaluation :
5

Not a thing. It was quick, easy. The employees were knowledgeable and courteous. Due to a family emergency I was late checking in my equipment and they waived the extra fees. I am very grateful, thank you!

KEVIN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco A. 
Évaluation :
3

Finish with your customer before moving on. I was given keys to a blocked vehicle then when I informed him, he helped 2 more people before finishing with me (30 more minutes of waiting). Next, Keep your reservations!!! I rented a truck from yuma to sierra vista and i was told no storages were available so i had to store 55 miles away in tucson. Got there and my reservation for a free rental was not honored as they were full. It was a truly wasted rental. All the way up there and no where to put my stuff. When i called customer service and waited 28 minutes for an agent who then put me on hold another 40 minutes to get someone to help me only it disconnected once they picked up the call. It was a waste of my time, money and 5hr travel. I had to drive back with a full uhual. Truly disappointed.

STEPHANIE G. 
Évaluation :
5

The truck wasn't cleaned when I first showed up, and the front bumper cover was falling off so I had to duct-tape it back on.

Ronald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA Z. 
Évaluation :
5

Everything was awesome. One of my best experiences at a uhaul store. The guys working there were great. I have used u haul for years . rented a lot of of trucks and trailers from different locations. Treated the best at this location. Thanks Bill t

William T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Annette R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARY M. 
Évaluation :
5

Please clean the Trucks before another person rents them. I was going to take it through the Car Wash after filling up, but the bed of the pickup was full of scrap metal, dirt and nails!

Alexander G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALFREDO C. 
Évaluation :
1

Very unprofessional, was verbally told 29 per day, was charged 39 per day. Was verbally quoted a different price than what was charged. Very unprofessional.

OLIVER B. 
Évaluation :
5

REASONABLE PRICE, GOT ME IN EARLY. THANKS

GARLAND P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRY B. 
Évaluation :
5

Enrique stopped me in the lot to ask if I needed any help looking over the truck or pulling it out of the Parking spot. That shows me his commitment and dedication to his job. I also observed him before that moving with a purpose doing which I assumed are his daily duties. Very polite and knowledgeable. U-Haul should be proud to call him an employee.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNEST N. 
Évaluation :
2

My husband and I called to get our boxes taken out since we are moving. The first time we were hung up on, then we were transferred to a Vegas location. And then we showed up once our boxes werent out there. And now today. Our boxes had been shipped to Phoenix Arizona 3,5 hours away from us. And we arent done packing them! This is ridiculous! I am beyond perturbed.

Nicole W. 
Évaluation :
5

Great Service!! Check in & Check out!!

Eleanor S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN R. 
Évaluation :
5

The whole experience was excellent.

ROSA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR W. 
Évaluation :
5

Great experience and the staff helped me adjust my equipment to my needs.

ABEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey P. 
Évaluation :
5

The only problem with this site is that some of the personnel aren't properly trained. A year ago I tried to rent a car trailer to haul a small SUV (4300 lb. curb weight) and was informed my truck was too small to pull it. I have a 2016 GMC Denali HD 4x4 diesel with a towing capacity of 16 000 lbs. I was denied service. I am a retired truck driver and am fully aware of vehicle capabilities. I hope this doesn't happen again. Other than that, all is good.

DEAN M. 
Non les évaluations ont été soumises pour cet établissement.

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