Évaluations des clients U-Haul Moving & Storage of Old Town Yuma

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Old Town Yuma

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ELIZABETH B.
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Drop off was fast and easy no hassle was a little.busy and waited a bit but once it was our turn it was fast

ANDREW J.
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I hated the fact that I was OVERCHARGED to rent a flatbed trailer for two days rental when I drove 3.5 hours one way from AZ into CA. I was told Uhaul sets the pricing and because I drove from one state to the other and I would be changed a flat 2 day rate. Then I was told when I return the rental my account would be adjusted. This is totally unfair and I wouldn't have rented this one way travel especially when I was driving the trailer BACK to California where these are needed. When I rented it in AZ they told me when I return the trailer my balance would be refunded for the time that I used the trailer, NOT TRUE. I WILL NEVER USE UHAUL AGAIN.

Michael B.
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Le client n'a pas laissé de commentaire.

MICHAEL B.
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Le client n'a pas laissé de commentaire.

JOSEPH S.
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Le client n'a pas laissé de commentaire.

Litcia C.
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Le client n'a pas laissé de commentaire.

EUGENE S.
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Truck front end was worn out

Carolyn F.
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The movers in Yuma and Tacoma were wonderful. Very careful with boxes, art work etc. UHaul needs to have better customer service.

glen M.
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Signage wrong could not enter lot. Only One man on lot, very rude. This is a company location. It sucks

Gary M.
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Le client n'a pas laissé de commentaire.

Richard C.
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Le client n'a pas laissé de commentaire.

ELIZABETH B.
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Staff very helpful

Charlie B.
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Le client n'a pas laissé de commentaire.

LOUIS D.
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Le client n'a pas laissé de commentaire.

Gary W.
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Le client n'a pas laissé de commentaire.

Kathi A.
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When someone RESERVES a UHaul at a certain location, UHaul needs to make sure that the RESERVED vehicle is in the RESERVED location. Making the customer drive 250 miles out of the way to pick up a truck at another location is ridiculous. This is probably the last time I will rent from UHaul.

Carlos D.
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Le client n'a pas laissé de commentaire.

S Lane J.
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Le client n'a pas laissé de commentaire.

Lupe M.
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Le client n'a pas laissé de commentaire.

ELIZABETH B.
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Le client n'a pas laissé de commentaire.

John E.
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Le client n'a pas laissé de commentaire.

JACOB J.
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Cody provided excellent customer service and went above and beyond expectations. I will bring my business here because of him. He made my move a less stressful experience by going out of his way to work with me.

Nick W.
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Le client n'a pas laissé de commentaire.

Rhonda M.
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I was very disappointed returned truck 26 hours earlier then scheduled, clean more fuel then what was in the truck when it was picked up. Also under mileage allowed and not a single cent for a credit. Seems something could have been done a little differently....do not know if I will use your company again....at least not from this city or state....Colorado has given us some credit...especially if we have returned vehicle with more gas then when we started.

TIMOTHY H.
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Great !!! Class act !!

Jurelyn L.
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I had to pick up the trailer 60 miles from Yuma because this location did not have a trailer. That's the only downside to it. They did offer to give me a free night for the truck but they should have at least given me additional discount.

Lori D.
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Le client n'a pas laissé de commentaire.

GLORIA M.
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Nothing, the staff were great and understanding under my circumstances.

KENNETH B.
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Le client n'a pas laissé de commentaire.

Alexus V.
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They need more dollys!

Thomas F.
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Le client n'a pas laissé de commentaire.

PHILIP C.
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Le client n'a pas laissé de commentaire.

DARNELLA M.
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Le client n'a pas laissé de commentaire.

INGRID S.
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Le client n'a pas laissé de commentaire.

Jensen R.
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Le client n'a pas laissé de commentaire.

GEORGANN M.
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Le client n'a pas laissé de commentaire.

A B.
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Make sure everthing is in working proper order

MARK R.
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Le client n'a pas laissé de commentaire.

MERCEDES P.
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Truck was dirty Especially the windshield,when your moving and renting it's the last thing you want worry about.

SHIRLEY K.
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Inside windshield was dirty & passenger seat had crumbs on it. The unit didn't have cruise control; assumed it did.

MICHAEL W.
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Le client n'a pas laissé de commentaire.

GUY S.
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Cody knows his stuff

Melanie E.
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Well I made a complaint to the assistant manager due to really bad customer service by the gentleman that was working when I went and picked up my U-Haul he was very rude and well I just wasn't very happy but the assistant manager took care of it and it was very much appreciated

EMANUEL Z.
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Alfonso and his crew know how to get you what you need, highly recommend this location!

JEFFREY K.
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Le client n'a pas laissé de commentaire.

Vickie W.
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I have used other u-haul locations to return trailers, without issues. Always the staff have assisted in unhooking my vehicle. It was a bit frustrating and a surprise at this location there is a charge of $100 to unhook. I had no idea there was a fee, as I said the staff have always assisted me on previous returns no fee mentioned. He did eventually unhook for me with out charging. I was very grateful for 2 reasons, financially, and I am older, I would not have been able to get under my vehicle to unhook it.

HECTOR A.
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Out of all the U-Haul locations in Yuma, I always choose this one. They always have what I need, ease of rental experience, and the employees are nice and attentive.

Robert M.
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The location was easy to find with a large sign and the people were competent and helpful.

david P.
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Le client n'a pas laissé de commentaire.

Sherrie S.
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You folks are always very accommodating. Thank you!

Wayne C.
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Received a phone call day prior to picking up a pick up truck stating that pick up truck was damaged,they needed to replace unit. Informed lady on telephone I needed a trailer hitch unit. Once arrived at Yuma Cody was fantastic the truck they had was damaged but tire was fixed just before my arrival. Thank you to the lady on the phone and thank you Cody.

SHERIE H.
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Le client n'a pas laissé de commentaire.

Darren F.
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Fantastic service

Laura R.
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Thank you

robert K.
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Le client n'a pas laissé de commentaire.

nancy G.
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Fast and easy process

JOHN L.
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Le client n'a pas laissé de commentaire.

luis O.
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Le client n'a pas laissé de commentaire.

Edward M.
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The vehicle was not cleaned very good from the previous customer

George W.
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Manager would not help made me wait until help came in from out side. While he just sat there acting as if he was above helping customers

JOSUE M.
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Le client n'a pas laissé de commentaire.

Diane C.
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Le client n'a pas laissé de commentaire.

JAMES Y.
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Le client n'a pas laissé de commentaire.

CARL V.
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Le client n'a pas laissé de commentaire.

NICHOLAS M.
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only problem was making us pick up at a location farther away than could have been so already added miles to our cross country trip...uhaul should have delivered the truck to our requested departure location

TONY F.
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Le client n'a pas laissé de commentaire.

PEDRO B.
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Everything was great, the gentleman that help me with my rental went above and beyond his duties. Being a first time customer I was very impressed with the kindness and professionalism I received at your business. Wouldn't hesitate to use this business in the future and also recommend to friends.

CHRISTOPHER M.
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Le client n'a pas laissé de commentaire.

VICTOR L.
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Le client n'a pas laissé de commentaire.

Cessily S.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER H.
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Le client n'a pas laissé de commentaire.

Sandra F.
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Le client n'a pas laissé de commentaire.

jesse G.
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great service!!!! Thank you for all your help.

Shawndale A.
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Le client n'a pas laissé de commentaire.

Orlando O.
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Le client n'a pas laissé de commentaire.

PHILIP H.
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I had done the pre on-line check in and downloaded my driver license photo(Front/Back)to the website, But I had to have the same thing done when I arrived at the rental facility. Other than that. Everything went smooth. Thanks

JUANITA B.
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I gave low rating because it was a new employee, not the best choice for a Saturday morning.

GARY L.
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Super customer service. We will always rent from u-haul.It was a. terrific experience. Cody helped us with everything. The cargo van we rented was clean, had great visibility and was super easy to drive. Thanks U-Haul for a great and professional service attitude in making this transaction easy and wanting us to return whenever we need to rent another vehicle. You done good U-Haul. Keep up the good work.

Wilbur J.
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Le client n'a pas laissé de commentaire.

Gary K.
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Le client n'a pas laissé de commentaire.

Luis O.
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Le client n'a pas laissé de commentaire.

JASON T.
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Le client n'a pas laissé de commentaire.

KASSANDRA L.
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Expensive!

KAREN H.
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Le client n'a pas laissé de commentaire.

James J.
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Everything was good.

JACK S.
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Easy to set up on line. Efficient pickup at the store

Gill F.
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Le client n'a pas laissé de commentaire.

DENIS M.
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Le client n'a pas laissé de commentaire.

Ashley A.
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Le client n'a pas laissé de commentaire.

ARTURO B.
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Greate service the best

RONNIE T.
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Le client n'a pas laissé de commentaire.

keith B.
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Le client n'a pas laissé de commentaire.

Juan J.
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Thank you Cody! Exceptional customer service!

Jeffrey L.
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Nothing !

DONOVAN R.
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Le client n'a pas laissé de commentaire.

Christian I.
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Le client n'a pas laissé de commentaire.

JOSHUA P.
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I reserved a 20 ft truck to be picked up at a certain location about 2 weeks prior to the date of pick up. A day before I get a call saying that if I wanted the 20 ft truck I would need to drive to another location about 12 miles further away. So at $0.99 a mile, that's $24 more just to get the truck to and from the location they chose for me. When I bring it up the guy offers to change it to $0.89 a mile. Whoa, thanks for $2.40 cent discount. So I ask what's available at the location I wanted and the biggest thing they have is a 15 ft truck. Knowing this is a smaller truck and I am going to have more trips I ask the guy if I could still get the $0.89 a mile discount. He tells me that since I was making the choice to not drive the 12 miles to the location they told me, he could not give me any type of discount. So I'm screwed if I do, and screwed if I don't. They could have drove the truck the 12 miles themselves to save me the $24 mile charge, or just discounted me the $24 since they were the ones forcing me to go there instead of the location I chose. But no, just a scam to get more money!!! Then the truck stank like cigarette smoke so for the first few hours I drove with the windows down in the 110 degree heat.

JANIS M.
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The windshield could have been cleaned.

Richard C.
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Very helpful

Iram G.
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Le client n'a pas laissé de commentaire.

Marjorie N. | Expérience générale |
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This site was very helpful

laura l. | Expérience générale |
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I confirmed my pick up time and apparently that was not communicated to the people working that day so they had to scramble to make my container available. Friendly and helpful though.

IVONNE C. | Expérience générale |
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Alfonso Is the one with his name on the front door but Cody takes care of the customer. Alfonso seemed hesitant to confirm a time with me but Cody was the one who offered me times and was prompt.

martha n. | Expérience générale |
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I would highly recommended this way to move your belongings. best experience in moving.

Randy W. | Expérience générale |
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It worked out great for me I had two pods sent from Washington State to Yuma Az.

VICTOR F. | Expérience générale |
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😎

jim t. | Expérience générale |
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The manager/owner went out of his way to make things go smoothly.

Joel H. | Expérience générale |
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Alfonso and his team did a fine job!

Herbert K. | Expérience générale |
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Friendly and helpful employees. My two U Haul boxes were ready when promised. All in all a smooth move. Herb Koth

joseph p. | Expérience générale |
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Alfonso & Edgar were very friendly & helpful & very courteous. They made extra sure I was 100% satisfied. They made my Overall U- Haul a real pleasure. Thank You!!

Thomas T. | Expérience générale |
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Everything at this facility is excellenr, especially the staff who are friendly and helpful.

ELEK S. | Expérience générale |
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First time using UBox Shipped goods from East Coast to Yuma. All went well. Very positive experience. Yuma UHaul stored UBox for about 10 days. Very professional staff. Great manager

Melanie M. | Expérience générale |
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Friendly and helpful

craig b. | Expérience générale |
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The staff at the 4th street site were very helpful and professional. We had 3 uboxes to unload. They helped us get the trailer hooked up and the uboxes loaded really quickly each time.

Non reviews have been submitted for this location.

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