Customer Reviews for U-Haul Moving & Storage of Old Town Yuma

4 450 évaluations

1402 S 3rd Ave   Yuma, AZ 85364
(N Of 16 St)

(928) 782-5111

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(928) 782-5111

1402 S 3rd Ave
Yuma, AZ 85364
(N Of 16 St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Pick-up Date: June 22, 2022 9amLocation:Uhaul of Old Town Yuma (Yuma, AZ)1402 S 3rdAveYuma, AZ928-782-5111**Rep to call by 6pm On Tues, June 21stto schedule available time, etc.on June 22, 9am.**We stopped by Tues night at 6:45pm just to check on our truck&trailer pick-up for Wed morning.We spoke with Jacob Angulo, who said there was no truck or trailer available, and the Scheduler should have called us. We agreed! He was stumped and had no idea what to do.I called a Uhaul number and spoke with a rep from PHX who agreed the Scheduler should have called us. At this point, the stress is setting in as we have a moving crew lined up for 9am Wed am. I just flew into AZ from FL to make this happen. She offered me a truck in PHX, 3-1/2 hrs about of the way, no thanks. She gave me a number to call at 7am Wed morning. Wed am-I called the Scheduler number and was told they found a truck due back to our pick-up point around 9am. Still no word on a trailer. I later was told we could drive to Wicksburg, 5 hours north (out of the way) which I refused.We drove to the pick-up point at 9am and signed for the truck. We were told that a trailer was coming and would be here, soon. When the truck was ready, we actually saw the trailer and were told its not ready. I asked if we could come back for it in 2 hours since we have a crew waiting to load the truck. They said, “No problem, we'll hold it for you!” We thanked them and left to load the truck.We returned 2 hours later and guess what? The trailer was gone! When the employees saw us drive back in, they all turned and disappeared! One walked up and said, “Sorry, we were told to give it to someone else!” I was steamed! Nothing left to do. The employees could care less.We were left on our own. This is a perfect example of how NOT to treat a paying customer, driving 2500 miles. Our only choice was to drive the truck and the car until I could locate an auto-transporter. While driving in a loud truck, I called the Scheduler back to find a trailer. There were none in AZ without us driving hours out of the way! Then I was transferred to New Mexico. Gratefully, Emily helped me and located one in Deming, NM, which wouldn't be available until the next morning! Even though we planned to drive to Las Cruces, NM, we stopped early in order to pick-up the trailer at8am. We did just that. We stopped at:U-Haul2001 Columbus Rd.Deming, NM, They hooked us up, and we loaded the car. Good to go. We turned the truck & trailer in 3 days early (approx. 2500 miles)Ft Myers, FL.In closing. This is really badand unacceptable treatment. I understand the moving industry is over-burdened, but the customer shouldn't have to do the logistics in order to make their move smooth. What is the sense of making a reservation 60 days in advance if the equipment is not available? Where was the Scheduler? We also shouldn't be left high and dry by a staff that couldn't care less. My sister-in-law who drove her car 8 hours the first day spent $65 in fuel plus wear and tear. This should have never happened.Employee/staff attitudes in Old Town Yuma U-Haul needs improved.

Terri M. 
Évaluation :
5

Awesome service

Cindy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rudy M. 
Évaluation :
4

understaffed

John H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RIGOBERTO R. 
Évaluation :
3

Damian Enriquez made my experience so easy. Moving is already hard and stressful. The day prior i had a bad experience, so I had already felt uneasy and stressed. He was very professional and made the entire process so easy. If I ever need to rent a truck I would skip over everyone else to work directly with him. Thank you so much Damian for your impeccable customer service. I will definitely refer friends to work directly with, Damian.

alicia E. 
Évaluation :
3

I had filled out everything that was needed in the app...including pictures of my license, etc. Got there to pick up the truck and they had to go through it all again! Why? The little terminal for me to acknowledge things, etc. was not working. They guy says, "yeah, it's been locking up all day". SO STOP USING IT!!! This is not rocket science. So because I couldn't select the coverage, the whole contract had to be re-done. What a mess. Please send them some computer equipment that works!

Thomas F. 
Évaluation :
3

The vehicle was clean on the inside, quite dirty on the outside at pickup. The drivers side window didn't seal right and there was quite a noisy ride. I had some trouble doing the self check in perhaps due to being my first time so I am sure i had something to do with the difficulty I experienced. The employees were kind and helpful but there were quite a few issues logging in through their system. A faulty card reader unable to sign my name on screen lost probably 10 minutes trying to figure it out. The employees made and otherwise clunky process getting signed in and on the road much more tolerable

Jamin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLADYS F. 
Évaluation :
4

I would recommend Y&N The workers are great if they had more help. They were over whelmed as a team. Our weather is way to hot for them be short on staff. The regional boss should take note and visit to help them get organized. No one had the I love to work at Uhual look but the young man that took in the vehicles. Great attitude! But for how long before he quit for being over worked. I will come back again because Uhual is best for me.

Eleanor S. 
Évaluation :
5

Great service

alex C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
3

I haven't received my receipt and I turned the uhaul truck I rented yesterday 06/21/2022.

Salvador L. 
Évaluation :
1

Drove down from San Diego to Yuma to pick up item. Item was not there. Had to get back on Phone to figure where else to drive and pick one up. Rep on the Phone, Sequoia, was a big help.

Juan-valentino D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn G. 
Évaluation :
4

I had an auto transport that was given to me with a low tire. It was aired up after I pointed it out, but continued to lose air pressure throughout my trip. This trailer should not have been rented out as it could have resulted in a blowout if the renter did not notice the pressure issue.

Aaron L. 
Évaluation :
5

Faster checkout would be very much more appreciated but other than that great customer service

Hector G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George B. 
Évaluation :
5

Happy with the service, price ( I thought it would cost much more) No complaints whatsoever

tom B. 
Évaluation :
5

Didn't use that location.

Athena P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle C. 
Évaluation :
1

Make sure the owner understands customer service…. Worst experience I have had … at least now I know what a ramada drop off is …..

DONNA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE H. 
Évaluation :
2

Booked a truck over a month in advance for a cross country move . When picking it up the check engine light was on , Guy at the counter basically shrugged his shoulders and said there wasn't anything he could do and he didn't have. Have any other trucks , neither did any other locations within 100 miles .

Bob L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kersti P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

russel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

Yard man was a jersey. He told ys we were in the,wrong place. Told us we owed $5 000 in overages. He didn't "think" about what he,was saying. Manager said he transposed his #' s on checking, but that is no excuse for his behavior. Manager was awesome.

Rhelda T. 
Évaluation :
5

The young man who helped us was amazing. Wonderful people skills.

janet S. 
Évaluation :
3

I made my reservations a week and a half early the guy guaranteed me I would have the trailer I needed two days before I was to pick up they didn't have it they finally found a motorcycle trailer for me which was not ideal but it was my only option why make a reservation if what is promised can't be delivered?

Bonnie C. 
Évaluation :
5

No comment

Greg M. 
Évaluation :
4

Our service was great at the front desk when we went to pick up the uhaul. Upon taking it back we got the same employee to help us again! He was great!! Only bad thing was when we brought the vehicle back the return line was very long, my boyfriend asked employee Jacob what he needed to do, so Jacob said just park it over there. We walked inside and then when they radioed Jacob to ask if they were working on the rerun he has no they just left it in the street. He was not professional at at all even after we had asked him what did we need to do to rerun the vehicle. Everyone else la service was outstanding!! 

Briana C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bud N. 
Évaluation :
3

I/16th tank of gas in the tank

Jenn C. 
Évaluation :
2

Charged me for fuel even though I put in more fuel than I used.

Camden A. 
Évaluation :
4

The truck that I was given was the most awkwardly parked truck. It was quite a trick to get it out safely.

Duane S. 
Évaluation :
5

Check in was easy and efficient

Barry L. 
Évaluation :
5

Remove the optional purchase furniture pads and hand dolley from the truck. It was in the way and I had already rented them from the pickup location.

Morgan R. 
Évaluation :
4

Nothing. It was quick and easy.

Troy G. 
Évaluation :
5

Some place to leave cars while renting trucks.

GLEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matthew T. 
Évaluation :
3

Better people skills for the associate. Customers have questions and the staff need to have the patience and take a moment to answer and not rush the sell.

cliff B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janet D. 
Évaluation :
5

Customer service was great, no problems at drop off. Courteous and helpful.

jose luis F. 
Évaluation :
4

the passenger side mirror kept moving going down the road not sure why

Dale C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marco Q. 
Évaluation :
3

The best thing that uhaul can do is to make sure that equipment is available at the location agreed. I was moved around to three different locations, after making my reservation a month in advanced. If equipment will not be available then uhaul should reach out sooner than 2 days prior to your reservation. Over all uhaul is a business in which I will not be returning. There is no guarantee that you will have your equipment.

Juan G. 
Évaluation :
4

When they email your receipt you should get but I haven't got my receipt yet.

Jerry G. 
Évaluation :
5

no further comments

barbara B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted J. 
Évaluation :
1

Bad customer service, Employees with no experience, it took me around one hour to rent a dolly at this location, Employees always playing around talking with bad words and not taking job seriously, I have rent two times in this place in the past month and I'm not feeling comfortable, I never like to give bad reviews but this time it was to much, I think people in charge of this place needs to know that they will lose customers acting by employees acting this way in work please, Thank you,

DANIEL C. 
Évaluation :
3

“Inside” staff wasn't rude, but weren't exactly friendly either. Wanted to rent a 5x8 enclosed trailer…Rep went back and forth from “we have one available” to “we don't have one available “ THREE times! When equipment was returned and I went inside. I didn't know (I didn't I have to go inside) this Rep. had a “you need to talk to the Rep. outside, your bothering me” attitude. “Outside” staff, both picking up and returning equipment, was friendly and more personable than the inside desk staff.

Lori W. 
Évaluation :
1

The agent was rude

Karen B. 
Évaluation :
4

The Pleasanton U-Haul Center was very easy to deal with, no problems.... thank you

Cobina W. 
Évaluation :
5

The gentleman who took care of my drop off was the best. Very nice and friendly. I was in and out, no fuss no muss.

Steven R. 
Évaluation :
5

Alfonso is extremely professional, courteous, and knowledgeable. His dedication trait is evidenced by his employees exceptional work habits and willingness to continue to learn. I know there are other Uhaul rental stores that are even closer to my residence, but I will continue to return to Alfonoso's store.

James A. 
Évaluation :
3

Do you realize you have sent me over 25 emails.... so not necessary. I was warned against using u-haul pods, but I had no other choice. We did manage to relieve all our belongings, but not without stress.

Cobina W. 
Évaluation :
2

retire that trailer

Justin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glanna S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

janet D. 
Évaluation :
3

Was able to rent truck without a reservation. So that was good. Turning vehicle in was ok. BUT when to get refunded for miles NOT used, I was CHARGED for something I didn't use nor request or even have supplied on truck! Said "6 furniture pads" "qty rented 6" quality returned 6" which didn't use, see, ask for! $5 added on receipt. Didn't notice til after I left. Because the man checking me out was telling me about issues that actually did pertain to transaction. Like my refund amount. Soo aggravation. Not cool! 5 isn't alot, but if its done to everyone, that adds up. Pretty slick and sneaky if you ask me. Haven't had time to actually return back to the facility to complain.

Lucinda C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jerry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chrystela G. 
Évaluation :
4

The people are very nice, However if I were to recommend the UBOX to anyone I would tell them to not use your online system or phone but go to a store and deal directly with the person there. The phone person had me picking up the box a 3 hour drive from where I lived! And the delivery on the end I got the schedule call and it said the delivery would be Sunday afternoon 1-4. At 7 am I got a call from the driver she was 7 minutes out.

Marvin R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
1

I rented a container and was told when I did that they would bring it to me at my new place . I moved from Michigan to Yuma and I was told by them it would be here at my new place when I tried to schedule it things changed and I had to unload and shuttle my stuff I am very unhappy with that. The guys at unsullied were friendly and I don't believe felt any better about it then I but it was all I could have done . Don't promise what you can't do .

Quince J. 
Évaluation :
5

Was treated well with courtesy and professionalism.

Greg W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Margarita B. 
Évaluation :
3

Check the schedule for next month with the crowd. First of month moves. Maybe one just 4 in house sales

NANCY R. 
Évaluation :
4

check tires for leaks. Leaky valve stem. Had to pay to get fixed

Tom R. 
Évaluation :
5

Great 350 uhaul . Needs a key for the lock. I enjoyed driving it. It ran like a champ..

CHRISTOPHER P. 
Évaluation :
3

Customer service sucks .. long time in waiting

Christopher C. 
Évaluation :
5

Worn tires and dirty inside and out

Jeff S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria R. 
Évaluation :
3

Just average service, nothing out of their way to help. Truck was parked in a way that it couldn't have been moved without moving another large truck. Guys didn't even notice. Had to ask for assistance.

Deborah E. 
Évaluation :
5

Alex's service is impeccable. Well-spoken and well mannered, made everything a simple process.

Juan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie A. 
Évaluation :
4

The unit was very nice to pull and I was very pleased with the car hauler. The price was more then fare and retuning it to the end location was so simple. A great value and a great service. Thank you UHaul.

Harvey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary M. 
Évaluation :
1

They overcharged me because I didn't use the app to drop off the uhaul suspect employees $59 I wasn't told I needed ti create an account an app to drop of u haul drop off was 7:30 pm next evening guy says key box is outside just drop it in there that's what I did got robbed 60 bucks for it shady spot

Henry G. 
Évaluation :
3

Increase the locations you deliver the U-boxes to. You did not deliver to my town (Montpelier Ohio) so I had to rent a uhaul truck from a different location other than where the U-box was delivered to, transfer my stuff from thebox to the truck so my stuff could be delivered to my home.

rhonda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juliette C. 
Évaluation :
5

Excelente servicio

PABLO C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah S. 
Évaluation :
3

Put stickers on previous marks and abrasions

Thomas A. 
Évaluation :
5

good customer service

Harvey M. 
Évaluation :
4

This site was very helpful

Marjorie N.  |  Expérience générale 
Évaluation :
4

I confirmed my pick up time and apparently that was not communicated to the people working that day so they had to scramble to make my container available. Friendly and helpful though.

laura l.  |  Expérience générale 
Évaluation :
5

Alfonso Is the one with his name on the front door but Cody takes care of the customer. Alfonso seemed hesitant to confirm a time with me but Cody was the one who offered me times and was prompt.

IVONNE C.  |  Expérience générale 
Évaluation :
5

I would highly recommended this way to move your belongings. best experience in moving.

martha n.  |  Expérience générale 
Évaluation :
5

It worked out great for me I had two pods sent from Washington State to Yuma Az.

Randy W.  |  Expérience générale 
Évaluation :
3

😎

VICTOR F.  |  Expérience générale 
Évaluation :
5

The manager/owner went out of his way to make things go smoothly.

jim t.  |  Expérience générale 
Évaluation :
5

Alfonso and his team did a fine job!

Joel H.  |  Expérience générale 
Évaluation :
4

Friendly and helpful employees. My two U Haul boxes were ready when promised. All in all a smooth move. Herb Koth

Herbert K.  |  Expérience générale 
Évaluation :
5

Alfonso & Edgar were very friendly & helpful & very courteous. They made extra sure I was 100 % satisfied. They made my Overall U- Haul a real pleasure. Thank You!!

Joseph P.  |  Expérience générale 
Évaluation :
5

Everything at this facility is excellenr, especially the staff who are friendly and helpful.

Thomas T.  |  Expérience générale 
Évaluation :
5

First time using UBox Shipped goods from East Coast to Yuma. All went well. Very positive experience. Yuma UHaul stored UBox for about 10 days. Very professional staff. Great manager

ELEK S.  |  Expérience générale 
Évaluation :
5

Friendly and helpful

Melanie M.  |  Expérience générale 
Évaluation :
5

The staff at the 4th street site were very helpful and professional. We had 3 uboxes to unload. They helped us get the trailer hooked up and the uboxes loaded really quickly each time.

craig b.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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