Customer Reviews for U-Haul Moving & Storage of Old Town Yuma

4 409 évaluations

1402 S 3rd Ave   Yuma, AZ 85364
(N Of 16 St)

(928) 782-5111

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(928) 782-5111

1402 S 3rd Ave
Yuma, AZ 85364
(N Of 16 St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Charged me for fuel even though I put in more fuel than I used.

Camden A. 
Évaluation :
4

The truck that I was given was the most awkwardly parked truck. It was quite a trick to get it out safely.

Duane S. 
Évaluation :
5

Check in was easy and efficient

Barry L. 
Évaluation :
5

Remove the optional purchase furniture pads and hand dolley from the truck. It was in the way and I had already rented them from the pickup location.

Morgan R. 
Évaluation :
4

Nothing. It was quick and easy.

Troy G. 
Évaluation :
5

Some place to leave cars while renting trucks.

GLEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matthew T. 
Évaluation :
3

Better people skills for the associate. Customers have questions and the staff need to have the patience and take a moment to answer and not rush the sell.

cliff B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janet D. 
Évaluation :
5

Customer service was great, no problems at drop off. Courteous and helpful.

jose luis F. 
Évaluation :
4

the passenger side mirror kept moving going down the road not sure why

Dale C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marco Q. 
Évaluation :
3

The best thing that uhaul can do is to make sure that equipment is available at the location agreed. I was moved around to three different locations, after making my reservation a month in advanced. If equipment will not be available then uhaul should reach out sooner than 2 days prior to your reservation. Over all uhaul is a business in which I will not be returning. There is no guarantee that you will have your equipment.

Juan G. 
Évaluation :
4

When they email your receipt you should get but I haven't got my receipt yet.

Jerry G. 
Évaluation :
5

no further comments

barbara B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted J. 
Évaluation :
1

Bad customer service, Employees with no experience, it took me around one hour to rent a dolly at this location, Employees always playing around talking with bad words and not taking job seriously, I have rent two times in this place in the past month and I'm not feeling comfortable, I never like to give bad reviews but this time it was to much, I think people in charge of this place needs to know that they will lose customers acting by employees acting this way in work please, Thank you,

DANIEL C. 
Évaluation :
3

“Inside” staff wasn't rude, but weren't exactly friendly either. Wanted to rent a 5x8 enclosed trailer…Rep went back and forth from “we have one available” to “we don't have one available “ THREE times! When equipment was returned and I went inside. I didn't know (I didn't I have to go inside) this Rep. had a “you need to talk to the Rep. outside, your bothering me” attitude. “Outside” staff, both picking up and returning equipment, was friendly and more personable than the inside desk staff.

Lori W. 
Évaluation :
1

The agent was rude

Karen B. 
Évaluation :
4

The Pleasanton U-Haul Center was very easy to deal with, no problems.... thank you

Cobina W. 
Évaluation :
5

The gentleman who took care of my drop off was the best. Very nice and friendly. I was in and out, no fuss no muss.

Steven R. 
Évaluation :
5

Alfonso is extremely professional, courteous, and knowledgeable. His dedication trait is evidenced by his employees exceptional work habits and willingness to continue to learn. I know there are other Uhaul rental stores that are even closer to my residence, but I will continue to return to Alfonoso's store.

James A. 
Évaluation :
3

Do you realize you have sent me over 25 emails.... so not necessary. I was warned against using u-haul pods, but I had no other choice. We did manage to relieve all our belongings, but not without stress.

Cobina W. 
Évaluation :
2

retire that trailer

Justin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glanna S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

janet D. 
Évaluation :
3

Was able to rent truck without a reservation. So that was good. Turning vehicle in was ok. BUT when to get refunded for miles NOT used, I was CHARGED for something I didn't use nor request or even have supplied on truck! Said "6 furniture pads" "qty rented 6" quality returned 6" which didn't use, see, ask for! $5 added on receipt. Didn't notice til after I left. Because the man checking me out was telling me about issues that actually did pertain to transaction. Like my refund amount. Soo aggravation. Not cool! 5 isn't alot, but if its done to everyone, that adds up. Pretty slick and sneaky if you ask me. Haven't had time to actually return back to the facility to complain.

Lucinda C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jerry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chrystela G. 
Évaluation :
4

The people are very nice, However if I were to recommend the UBOX to anyone I would tell them to not use your online system or phone but go to a store and deal directly with the person there. The phone person had me picking up the box a 3 hour drive from where I lived! And the delivery on the end I got the schedule call and it said the delivery would be Sunday afternoon 1-4. At 7 am I got a call from the driver she was 7 minutes out.

Marvin R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
1

I rented a container and was told when I did that they would bring it to me at my new place . I moved from Michigan to Yuma and I was told by them it would be here at my new place when I tried to schedule it things changed and I had to unload and shuttle my stuff I am very unhappy with that. The guys at unsullied were friendly and I don't believe felt any better about it then I but it was all I could have done . Don't promise what you can't do .

Quince J. 
Évaluation :
5

Was treated well with courtesy and professionalism.

Greg W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Margarita B. 
Évaluation :
3

Check the schedule for next month with the crowd. First of month moves. Maybe one just 4 in house sales

NANCY R. 
Évaluation :
4

check tires for leaks. Leaky valve stem. Had to pay to get fixed

Tom R. 
Évaluation :
5

Great 350 uhaul . Needs a key for the lock. I enjoyed driving it. It ran like a champ..

CHRISTOPHER P. 
Évaluation :
3

Customer service sucks .. long time in waiting

Christopher C. 
Évaluation :
5

Worn tires and dirty inside and out

Jeff S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria R. 
Évaluation :
3

Just average service, nothing out of their way to help. Truck was parked in a way that it couldn't have been moved without moving another large truck. Guys didn't even notice. Had to ask for assistance.

Deborah E. 
Évaluation :
5

Alex's service is impeccable. Well-spoken and well mannered, made everything a simple process.

Juan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie A. 
Évaluation :
4

The unit was very nice to pull and I was very pleased with the car hauler. The price was more then fare and retuning it to the end location was so simple. A great value and a great service. Thank you UHaul.

Harvey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary M. 
Évaluation :
1

They overcharged me because I didn't use the app to drop off the uhaul suspect employees $59 I wasn't told I needed ti create an account an app to drop of u haul drop off was 7:30 pm next evening guy says key box is outside just drop it in there that's what I did got robbed 60 bucks for it shady spot

Henry G. 
Évaluation :
3

Increase the locations you deliver the U-boxes to. You did not deliver to my town (Montpelier Ohio) so I had to rent a uhaul truck from a different location other than where the U-box was delivered to, transfer my stuff from thebox to the truck so my stuff could be delivered to my home.

rhonda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juliette C. 
Évaluation :
5

Excelente servicio

PABLO C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah S. 
Évaluation :
3

Put stickers on previous marks and abrasions

Thomas A. 
Évaluation :
5

good customer service

Harvey M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dale M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUZ NEREDIA G. 
Évaluation :
3

It was closed

Dino S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrett M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse G. 
Évaluation :
5

Pleasant experience.

Casey S. 
Évaluation :
5

The assistant manager is an abysmal creature. He is uncooperative and couldn't care less about providing a quality experience for your customers. I left there feeling very resentful about actually spending my money with U haul. As an added bonus, the car I left while renting the pickup had the air let out of the RR tire and someone pissed on the drivers door. Stay classy Old Town Yuma U haul.

Rod M. 
Évaluation :
5

Rates were very high. It cost me $67 to rent the truck for less than 4 hours and driving less than 30 miles. Every trip to the dump would have cost me over $15 for the miles, plus gas. It's not feasible.

Valarie M. 
Évaluation :
5

Everything was very professionally done. No improvement needed.

CARL Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George F M. 
Évaluation :
5

NICE CUSTOMER SEEVICE

GUSTAVO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fidela G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gloria M. 
Évaluation :
5

Everything was great! Employees were kind and awesome I'm sorry i gave a little attitude upon check in I was stressed about moving… thank you to the employee that took care of me and god bless. Great Job!

Christie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim H. 
Évaluation :
5

really fast and easy to rent, in & out, quick assistance, thanks

Alex C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carla H. 
Évaluation :
4

Was very busy when I went in but the workers loaded the trailer on the uhaul and it was good service.

John S. 
Évaluation :
1

Alfonso at this location is rude & nasty, doesn't follow through, and never answers the phone. made my movers wait 45 minutes for my box, when I went to the location with the time for it to be ready. if I ever need a moving container again I will go to anyone else to avoid Alfonso.

Carol K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randolpoh F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
3

Better customer service and return deposit back

jose S. 
Évaluation :
5

Owner Alex and the team was super helpful.

michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juanita V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer T. 
Évaluation :
5

Do a better job of checking/replacing tires on trailers.

Linda T. 
Évaluation :
4

ALEX WAS GREAT! PROFESSIONAL!

CLARENCE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine E. 
Évaluation :
3

When we made the reservation we were provide 1 month of free storage at our destination. When we arrived and went to check in at the MCAS location we were told they were completely full and no, I repeat, no storage units were available. Also this is the only location in Yuma that has storage although there is 1 other UHaul location in town. That location only rents equipment. The only storage capability they have are the U-Boxes which they store in an old garage type building. We were able to get a U-Box but 98 % of the others were already rented out . My issue is with U-Haul corporate (whom ever runs the WEB site) no knowing this was the case or lying to us by telling us a storage unit is available when none are. Otherwise the experience was good.

Floyd A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ulysses E. 
Évaluation :
5

The young man to took the trailer at the Uhaul center was polite and courteous. I would use them again.

MARK R. 
Évaluation :
4

This site was very helpful

Marjorie N.  |  Expérience générale 
Évaluation :
4

I confirmed my pick up time and apparently that was not communicated to the people working that day so they had to scramble to make my container available. Friendly and helpful though.

laura l.  |  Expérience générale 
Évaluation :
5

Alfonso Is the one with his name on the front door but Cody takes care of the customer. Alfonso seemed hesitant to confirm a time with me but Cody was the one who offered me times and was prompt.

IVONNE C.  |  Expérience générale 
Évaluation :
5

I would highly recommended this way to move your belongings. best experience in moving.

martha n.  |  Expérience générale 
Évaluation :
5

It worked out great for me I had two pods sent from Washington State to Yuma Az.

Randy W.  |  Expérience générale 
Évaluation :
3

😎

VICTOR F.  |  Expérience générale 
Évaluation :
5

The manager/owner went out of his way to make things go smoothly.

jim t.  |  Expérience générale 
Évaluation :
5

Alfonso and his team did a fine job!

Joel H.  |  Expérience générale 
Évaluation :
4

Friendly and helpful employees. My two U Haul boxes were ready when promised. All in all a smooth move. Herb Koth

Herbert K.  |  Expérience générale 
Évaluation :
5

Alfonso & Edgar were very friendly & helpful & very courteous. They made extra sure I was 100 % satisfied. They made my Overall U- Haul a real pleasure. Thank You!!

Joseph P.  |  Expérience générale 
Évaluation :
5

Everything at this facility is excellenr, especially the staff who are friendly and helpful.

Thomas T.  |  Expérience générale 
Évaluation :
5

First time using UBox Shipped goods from East Coast to Yuma. All went well. Very positive experience. Yuma UHaul stored UBox for about 10 days. Very professional staff. Great manager

ELEK S.  |  Expérience générale 
Évaluation :
5

Friendly and helpful

Melanie M.  |  Expérience générale 
Évaluation :
5

The staff at the 4th street site were very helpful and professional. We had 3 uboxes to unload. They helped us get the trailer hooked up and the uboxes loaded really quickly each time.

craig b.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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