Évaluations des clients U-Haul Moving & Storage of Orange

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Orange

Cote générale :

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JEFFREY N.
Évaluation :

The employees I had contact with were very helpful . They took the time to make sure I had everything I needed.

Christopher A.
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Le client n'a pas laissé de commentaire.

Adem C.
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1. Please remind customers to do a full check of the truck before leaving, i almost missed that the back door was ajar and i had to properly secure it before leaving. 2. Please bring out all materials that the customer ordered i almost left without receiving my moving blankets and shrink wrap.

Joseph B.
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The staff was very friendly, professional and courteous. The center was very clean and it was evident that great care was taken to to protect employees and staff from COVID-19.

RUBEN C.
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Le client n'a pas laissé de commentaire.

jackie G.
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Le client n'a pas laissé de commentaire.

STEPHANIE P.
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Easy pickup and dropoff. No complaints. Will be back.

Viktor J.
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Nothing

Stephen R.
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Le client n'a pas laissé de commentaire.

JOHN B.
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Le client n'a pas laissé de commentaire.

denise p. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Noel R.
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Great service

Matthew H. | Premières impressions |
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Joe Carlino is the best!

Jeffrey C.
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Lashell was amazing. I had originally booked a 6x12 enclosed trailer at a different location but it was confirmed me for in another location out of my way. I ended up booking a 5x8 at the orange location. The morning I went to pick it up I saw 6x12s in the driveway and Lashell Said if they weren't picked up within their reservation time I could get one. We hooked up the 5x8 then waited an hour around town and came back was I was able to get the 6x12! She helped me take off the old trailer and put the new trailer on! Very happy and amazed with the customer service at this location and the other Hamden location Where I got the truck from. Uhaul got a customer for life.

Wayne B.
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Very friendly staff easy in easy out fast service with online check in and check out.

Scott P.
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My reservation was cancelled without anyone telling me. I ended up spending another 40 minutes at location while the staff scrambled to get me a vehicle.

Dorit B.
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Le client n'a pas laissé de commentaire.

BRADFORD R.
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Le client n'a pas laissé de commentaire.

Tracey M.
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Le client n'a pas laissé de commentaire.

THEOPHILUS A.
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Le client n'a pas laissé de commentaire.

Lashaunda E.
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Le client n'a pas laissé de commentaire.

BRADFORD R.
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Le client n'a pas laissé de commentaire.

Randy F.
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Le client n'a pas laissé de commentaire.

SAM J.
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Le client n'a pas laissé de commentaire.

Scott S.
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Le client n'a pas laissé de commentaire.

cornell D.
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Perfect crew well maintained vehicle's great job

Tim B.
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Le client n'a pas laissé de commentaire.

Todd D.
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Le client n'a pas laissé de commentaire.

Michael M.
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Simple drop-off, did not go inside or interact with anyone.

Terrence D.
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Smoothest drop off I ever experienced.

AARON S.
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Great workers General manager was excellent when we had issues hooking up the equipment to my truck I will surely recommend them and yes, I will always go there even though i live in bridgeport

RAY L.
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I booked online, but check in asked redundant questions, a lot of unnecessary paperwork and took way to long. Should have been contactless but wasn't at all.

Karen D.
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UHaul personnel were kind and helpful. Thank you.

Paul S.
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Just wanted to mention specifically that Lachelle helped me check in at around 7:20 this morning and was so helpful and nice. Couldn't have been easier.

Andrew Y.
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Ethan was very nice and adept at walking us through the process.

Andres R.
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Le client n'a pas laissé de commentaire.

CIANO D.
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The associate that I delt with was great and quick.

Elizabeth H.
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Le client n'a pas laissé de commentaire.

lori P.
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I was charged $11.00 for insurance I believe when I said I didn't want it. The girl even said I declined it. I feel I should be refunded

Mikhail D.
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Le client n'a pas laissé de commentaire.

Max D. | Premières impressions |
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Very helpful and nice personnel.

THIEN C.
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Le client n'a pas laissé de commentaire.

Max D.
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Super nice personnel. Good job

Gene M.
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Le client n'a pas laissé de commentaire.

Henri W.
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Le client n'a pas laissé de commentaire.

BARRY T.
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Le client n'a pas laissé de commentaire.

PATRICK S.
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Staff was very polite and professional. Jamar was extremely helpful when i returned the equipment. Overall, great experience. Will be using UHaul in Orange, CT for all my equipment needs in the future

Elizabeth R.
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Le client n'a pas laissé de commentaire.

ARMANDO M.
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Le client n'a pas laissé de commentaire.

MARIE F.
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Le client n'a pas laissé de commentaire.

David B.
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Lots of issues at check-in.

Karen S.
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Le client n'a pas laissé de commentaire.

Rob F.
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Le client n'a pas laissé de commentaire.

JENNIFER D.
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Better attitudes and truck had a broken air vent that came off while I was driving and could of caused a accident.

ALBERT B.
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The associates working there are indoors and not wearing masks It's not right.

Ahmad A.
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Thank you for a great experience! All of the staff, especially the scheduling staff, were amazing!

Cristian G.
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Le client n'a pas laissé de commentaire.

Nadine B.
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Radio need to be in the vehicle all the times. The one I rent never had any and the experience not having a radio to listen to is not a good one. It's sucks.

ROBERT W.
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Disappointed that the phone app must use location. I was charged $20 extra because I couldn't completed the return using the phone app. I did not see any notice that you must use the phone app on-premise at the return center. It was dark I didnt feel safe and wanted to complete the return with the phone app from my home.

Nelson M.
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Hire employees with better peopke skills so they know how to deal with the public when renting vehicles.

Lora K.
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Le client n'a pas laissé de commentaire.

Jay F.
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My wife banged her knee on the trailer hitch and had to stop, go home, and put an ice pack on it. I had also banged my leg on it but was not seriously hurt. We don't have cars with trailer hitches and are not aware to be careful near them. Trucks should be available without a hitch if the hitch is not being used by the renter. Or at least put a bright colored (red or orange) PADDED cover on it so you can't get hurt. This is a real safety issue and I am suprised it has not been addressed previously.

David S.
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Understaffed but good experience.

Joseph V.
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Night and day to Stamford staff. Very helpful and courteous staff. They made returning the U-Haul very easy. I was in and out with my receipt within two minutes.

Senay O.
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Le client n'a pas laissé de commentaire.

Jason K.
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Le client n'a pas laissé de commentaire.

BEVERLY B.
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better verbal communication about return time

john w. | Premières impressions |
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My experience was pleasant and the staff was polite and helpful.

rades R.
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Le client n'a pas laissé de commentaire.

JOHN L.
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Le client n'a pas laissé de commentaire.

David K.
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Stoped in to get information first, we're very helpful. Ordered online with ease

Devan W.
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Le client n'a pas laissé de commentaire.

Carla B.
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Le client n'a pas laissé de commentaire.

John M.
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Le client n'a pas laissé de commentaire.

Andrew A.
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The Orange CT staff is very friendly to work with...

Rolando S.
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Le client n'a pas laissé de commentaire.

jennifer D.
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We had a great experience and Joe was very helpful and caring especially when our uhaul truck was going to be an hour late.

Kimberly G.
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None of your employees wore masks and a customer came in without a mask and no one said anything to him and they continued to serve him. In Connecticut the law is that you all wear masks! I will report this store to the Health Department. COVID is real and should be taken seriously by all companies!

Jacqueline M.
Évaluation :

Remove the $20 charge for return. I did not know how to use the return equipment link sent to my cell phone and I was charged $20.00 for the return process. This should be an included service and a courtesy. Thank you.

BARBARA F.
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Everything went smoothly. Each person I interacted with were courteous and friendly. A1 service. No complaints.

SANAM C.
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I had trouble with self checking in online. The site kept bringing me back to the main page when I tried to take my photo. The staff at was great in helping us check in at the counter. I also had trouble with the link that was txted to me. I kept getting error when trying to dispute with pictures of the truck.

ROSEMARIE D.
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Le client n'a pas laissé de commentaire.

George V.
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The Management and Staff were more than help-full with my needs' for my move.I would recommend to anyone if asked my Local U-Haul location as they were more than accommodating with my needs and concerns

Terrence N.
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Le client n'a pas laissé de commentaire.

Terrence N.
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Le client n'a pas laissé de commentaire.

Anita W.
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I dealt with 3 different employees and they were all very nice and helpful! They made sure I was satisfied ! I used this location 9 years ago when I moved to CT and the staff were equally accommodating!!

Marcus S.
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Jamari was helpful and consistant under stressful circumstances ; management was able to get be a vehicle at the time I needed it despite scheduling issues before. Truck drove like a dream. Thank you all so much!

Andrew A.
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Very friendly staff!

WILLIAM V.
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The representative that assisted me, Daisy couldn't have been nicer and friendlier. Any questions I had were immediately answered. Was impressed with the cleanliness of the vehicle. Will recommend the facility to family or associates.

Marlon C.
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Le client n'a pas laissé de commentaire.

Bianca C.
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Continue to provide all the above

ADAMK G.
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Le client n'a pas laissé de commentaire.

Joye E.
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Le client n'a pas laissé de commentaire.

douglas Z.
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Store manager was very helpful, professional and had a smile for everyone.

Demetrios X.
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Le client n'a pas laissé de commentaire.

Russel W.
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Although I understand the why, the process of picking up and dropping off the truck, via technology is impersonal. “Oh brave new world”.

Timothy G. | Expérience générale |
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Great experience- clean and well maintained. A shout out to Joe C. who helped me out a couple of times- thanks Joe!

Joseph O.
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Le client n'a pas laissé de commentaire.

Anne C.
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Easy and convenient

DWAYNE A.
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Pleasant, fast, and easy experience! UHAL!

JEFFREY H.
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Le client n'a pas laissé de commentaire.

David B.
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Very friendly customer service. Didnt have the hand truck i wanted but otherwise everything was good.

Tulsen W.
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Le client n'a pas laissé de commentaire.

Paul K.
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The hand truck I reserved was given out just before I finished the paperwork. Poor communication. Plus I reserved the truck for 6 hours, the gentleman was saying he wanted the truck back in 4hours. Lucky enough I only had to go 2 1/2 miles between houses.

Jessica B.
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Le client n'a pas laissé de commentaire.

Fernando M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Carmen M. | Expérience générale |
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Mr.Frederick was very helpful .i love the way he went beyond to give us the customer service ever. You rock sir I'm forever thankful. Thx do much

Princess H. | Premières impressions |
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Staff was VERY nice & friendly had great customer service skills I was able to come in with my reservation and get exactly what I needed for my move did not have to wait long because staff worked TOGETHER as a team I strongly recommend coming here if your in need to move.

Jennifer R. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Dylan J. | Premières impressions |
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Le client n'a pas laissé de commentaire.

susan w. | Expérience générale |
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Manager and staff were respectful and helpful. They only improvement I would note is provide information verbally or on small flyer with hours storage bin is open. Found out later same as store hours. I was also unaware that store bought lock was required. I also was not informed that card has to be swipe in and out each time bin door opened or alarm goes off. A safety concern is patrons did not wear masks in shared hallways. Need signage to remind customers to wear a mask. Overall I had a good experience.

Richard G. | Premières impressions |
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The staff I dealt with were extremely kind. The shift lead was an incredibly kind, social and professional person. He took care very good care of me. As soon as I walked in, you knew why he lead team.

james d. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Ernie P. | Expérience générale |
Évaluation :

Fred is fantastic. Bring him back when is is healed. Richard is crazy. Attitude and disrespectful. He has no idea what Customer service is or patience. Not only should he Not be a manager but Not in Customer service. Listen to the recordings. Thank you.

Jessica M. | Expérience générale |
Évaluation :

Everyone who works at U-Haul Orange Ct on the Post Road are amazing. They are friendly and help out whenever they can. I highly recommend them!

Paul H. | Expérience générale |
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During busy hours service could take a while due to the volume.

Marissa A. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Frank C. | Premières impressions |
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Excellent friendly service thank you!

Barbara W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Ronald Q. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Laura P. | Premières impressions |
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Great service.

John I. | Expérience générale |
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Fred and his team are excellent.

Barbara J. | Expérience générale |
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Excellent

Barbara J. | Premières impressions |
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Very good

Ernie P. | Premières impressions |
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Fred the manager is outstanding! His response is quick and efficient. He is always professional keeping the customer needs first. Thank you Fred. Ernie Parent

Paul E. | Expérience générale |
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Rich, Seamus and the staff were all a pleasure to work with, and very helpful during a difficult time for me. They made the experience a pleasure, from storage to trailer and vehicle rental, pros all!

James M. | Expérience générale |
Évaluation :

Love this uhaul hopefully soon we shall be back when it is time

Sue M. | Expérience générale |
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More service help when three or more people in line would be great thank you

David B. | Premières impressions |
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Great service - Friendly Helpful staff - Just want I need at A great price!!! Thank You U-Haul!!!

SANDEEP REDDY G. | Premières impressions |
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They charged me extra 50$ for no reason.

Timothy G. | Premières impressions |
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The 2 people who helped me were professional and thorough. Very pleasant- a great asset to your team. Thank you!

Seth C. | Premières impressions |
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You are running your company brilliantly. Thank you.

jose m. | Expérience générale |
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The girl that took care me is super nice and very helpfull LOve It She should earn a raise Thanks

Paul L. | Premières impressions |
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Very professional Thank You

IVY K. | Expérience générale |
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We arrived on several occasions to bring new in/remove old items from and was frustrated to find all loading bays occupied by unused trucks/trailers. That should be parked elsewhere.

kelly b. | Premières impressions |
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Young woman at the counter was courteous and explained everything. Very friendly, especially from to a mom whom just got back from a 14 hour drive back from a college campus!

Brad F. | Expérience générale |
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This facility is excellent! Staff is always very friendly & helpful. Trucks always available & in great condition. Manager Fred Johnson is a great guy. Treats people with decency. He is a true asset!

David O. | Premières impressions |
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Very positive experience

Wannona C. | Expérience générale |
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My only issue with my storage unit was having to go up and down the steps with big furniture.

Rob S. | Expérience générale |
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All in all the facility was fine. My only two negatives were, the floors were a little bumpy and sometimes things would vibrate off the cart and computer glitches

Carey M. | Expérience générale |
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Very friendly and helpful staff in Orange.

Shirley N. | Expérience générale |
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Very nice and well trained staff

thomas t. | Expérience générale |
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My overall experience was very positive. The staff at the Orange CT outlet were extremely helpful and courteous through my entire transaction and when vacating my storage unit.

Briana F. | Expérience générale |
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not enough room here to write what I want.

maria n. | Expérience générale |
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Thank you for your help

angela m. | Expérience générale |
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None at this time

ANGELA F. | Expérience générale |
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Too expensive

kadena r. | Expérience générale |
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I was not happy with the service I received and will not refer UHAUL to anyone. They sold all of my belongings without notifying me. My lawyer and I are working on sueing UHaul for that.

Enrique E. | Expérience générale |
Évaluation :

Good service

jilliane a. | Expérience générale |
Évaluation :

Till this day they want to charge me the monthly pay when i left the facility way before my month was due, called to fix it and nothing have got done !

Non reviews have been submitted for this location.

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