Évaluations des clients U-Haul Moving & Storage of Orange

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Orange

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Edward S. le

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Le client n'a pas laissé de commentaire.

Michele S. le

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Le client n'a pas laissé de commentaire.

linden g. le

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Le client n'a pas laissé de commentaire.

Kyle R. le

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Le client n'a pas laissé de commentaire.

robert h. le

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It would be nice to have had a few window wipes. To keep clean the inside of windshield while driving

Christopher K. le

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Le client n'a pas laissé de commentaire.

john m. le

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First off the mobile check in did not work waited in line for 1 hour plus all the while trying the mobile check in validation codes never worked very disappointing and cost us because of our tardiness. Was told by counter person that it happens frequently. Secondly only 1 person was working at counter from 8 am to 8:50 am process was very very slow. Would have given excellent rating if mobile check in functioned

John H. le

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Le client n'a pas laissé de commentaire.

Kevin M. le

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Hire counter people to take care of customers , 1 person is not enough, over 1 hour wait with reservation.

Michael L. le

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Le client n'a pas laissé de commentaire.

kelly b. le

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Young woman at the counter was courteous and explained everything. Very friendly, especially from to a mom whom just got back from a 14 hour drive back from a college campus!

SEAN V. le

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The entire process through the phone was long and arduous. Next time I need a van if the location is open I’ll just go in and get it so I don’t have to do 10 minutes of work on my phone when picking it up and dropping it off

Alex I. le

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The left rear tire needed air, it was obviously flat. The hand truck I ordered was not in the trailer. The phone/online check in would not upload my photos. There appeared to be just one person working who had to handle all of this. It took an hour before I left with my rental..

Charles L. le

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Nice people but I had to wait 20 minutes. I had the online pickup but it was not clear how to get the rental while at the place.

Betsy O. le

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Tires on the truck were bald.

michael f. le

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They definitely needed more staff. The woman working there was very efficient. She covered the entire grounds alone but still manage to give everyone attention.

Joe T. le

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A very pleasent experience all around.

Benjamin H. le

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Make sure you use in person check-in because checking in through the app was a headache and the people working at the site were more helpful.

Daniel S. le

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Le client n'a pas laissé de commentaire.

Shirley B. le

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Le client n'a pas laissé de commentaire.

Anthony N. le

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I am giving positive feedback because the people I generally deal with here are very friendly. However today I was charged for using blankets and a hand truck I didn’t use. Not happy!

Charles H. le

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Long wait in line, but otherwise an accommodating center!

Kimberly P. le

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Le client n'a pas laissé de commentaire.

robin m. le

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Your employees were EXCELLENT! Made a stressful moment very relaxing!! Thank you

Ryan M. le

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Staff was very knowledgeable, friendly and made sure everything was correct and I understood everything before leaving. Will absolutely come back!

Kelly A. le

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I the staff was so wonderful and friendly and made the whole experience great.

Nelson A. le

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Well I reserved the truck at Boston Avenue Bridgeport Ct right next to my house. But was told the truck was in orange ct 20 miles away . Very disappointed that I had to go so far away. Other than that it was a good experience.

Luisa D. le

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There was only one employee who was inside taking care of customers. He stated that there would be another employee outside helping with getting the dolly and furniture pads. I waited outside for about 15 minutes and no other employee was to be found. There were 2 other customers who were also waiting on this employee.

Margaret B. le

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Location was moved and signs a lil confusing but the staff was helpful.

daniel j. le

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Le client n'a pas laissé de commentaire.

Napolean B. le

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Le client n'a pas laissé de commentaire.

James S. le

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Vehicle was very dented & scratched without having the "X" indicators on all the locations. Vehicle engine ran very rough. Glad I only drove 10 miles

Fausto M. le

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Long wait to be attended. Besides that it was very good

Mauro A. le

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Le client n'a pas laissé de commentaire.

betty r. le

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They are short of staff at the orange ct location.

Brian C. le

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The company has serious flow problems but I must recognize Seamus for excellent customer service and the young long haired guy who installed the hitch and receiver. They made it happen.

Charles M. le

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Le client n'a pas laissé de commentaire.

devansh p. le

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They charged me over 2nd time and it was disappointing that they did not attend me without receipt. Such a hard time second time.

david l. le

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Unwilling or unable to repair faulty work by another dealer (Guilford), but charged hourly labor for the repair anyway. When I complained to Corporate U-Haul I was told l should have taken it to yet another dealership. I thought U-Haul were the experts in towing. My mistake. Not willing to accept responsibility for their installation mistakes and defective equipment.

Jeanne B. le

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First of all my location was changed from Shelton to Orange and I was NOT happy. The link in the email didn't work (took me to a 404 page not found error) and when I tried to call, I was on the phone for over 8 minutes on hold and finally had to give up since I was at work. I did the "Express Online Pickup" - what a joke! I got to the store at 10 am Saturday morning and stood in line for 45 minutes before I was able to actually check out. That's ridiculous! What's the point of having Express Online pickup if you stand in the same line as everyone else? And on a Saturday morning on the 1st of the month?? Who thought that was a good idea?? Hopefully it's the last time I'll ever have to use your services. I wasn't even offered any free mileage for the change in pick up location. Just really not happy with the whole experience.

James B. le

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Le client n'a pas laissé de commentaire.

Jack S. le

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Le client n'a pas laissé de commentaire.

Danielle D. le

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Le client n'a pas laissé de commentaire.

ELLEN S. le

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Staff was very courteous and helpful but there were issues that led to me waiting there for 90 min before getting the truck I had reserved in advance. I checked in via the website on my phone and went in to get the key. I was then told the truck that was assigned to me via the check in was given to another customer and I would have to wait in line for assistance. This delayed our whole moving process. I would suggest having more staff available to help customers .

Andrew L. le

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Le client n'a pas laissé de commentaire.

Janay S. le

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The customer service was great, they were very accommodating.

Jonathan D. le

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staff, from all aspects (scheduling, pick-up & drop off) were very professional, polite and helpful.

ted b. le

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Le client n'a pas laissé de commentaire.

robin l. le

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the wait was entirely too long to pick up. the equipment had been damaged upon return and not inspected which resulted in another wait to replace it. the paperwork was incorrect. the phone number to call for assistance went to a call center and the branch never answered. no managers available for issues. spoke to a area manager who promised a call back the next day by 11 and I still have not gotten a call.

Sharod B. le

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Le client n'a pas laissé de commentaire.

Tara G. le

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Le client n'a pas laissé de commentaire.

Deborah T. le

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Le client n'a pas laissé de commentaire.

Gary G. le

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I originally made a reservation at another location. They messed up my reservation. It was at the pine street location in Bridgeport. After I brought it to their attention they said they would take care of it . Then I get a text saying I can pick up a trailer in Hunting Station in Long Island New York . I live inWestport,Ct, that’s 2hrs out of my way . I finally got them to get me a trailer in orange, ct. which was still 29 miles out of my way . You need to come up with a better way to reserve your products. Your central distribution center doesn’t work

Matthew N. le

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What was originally going to be a van for 79.99 ended up costing 127.00. The markups and taxes were ridiculous. Bait and switch.

Elliot W. le

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Le client n'a pas laissé de commentaire.

raymond m. le

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hire more help

Jessica B. le

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Everyone was very nice and helpful. Rental check in was very fast and convenient.

thomas p. le

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Le client n'a pas laissé de commentaire.

monique s. le

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Le client n'a pas laissé de commentaire.

Andrew M. le

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Amazed at how easy and quick drop off was.

Khaled H. le

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the staff not helpful at all. nothing is explained correctly. I drove the truck for 4 miles and i was told i will be charged $4.50 for one gallon and i can go home and i will be just fine then come to find out they are charging me $33.75. what is this scam activity . you till your customer go home and will take care of it and then screw them over.

Robert B. le

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Le client n'a pas laissé de commentaire.

Lisa C. le

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Your phones are impossible to get through to when you need to reach a location. Your website also posts moving companies so I used one named All Purpose and they never showed up or called, therefore, the UHAUL rental was a waste of money. You should have more knowledge of the movers that you market. It was a horrible experience

Kabir A. le

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You have hidden charges

monique s. le

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Le client n'a pas laissé de commentaire.

CERISSA T. le

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Le client n'a pas laissé de commentaire.

Katirya L. le

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Great and fast service! Everything very clean and very friendly staff. The assistant manager was very professional and helped me

Peter M. le

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I wish the truck outside mirrors were adjustable!

Melissa Y. le

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Le client n'a pas laissé de commentaire.

Christopher B. le

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Le client n'a pas laissé de commentaire.

John F G. le

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Le client n'a pas laissé de commentaire.

zahab k. le

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I feel expensive

Jeffrey A. le

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Le client n'a pas laissé de commentaire.

Lindsay P. le

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Amazing customer service!

nate d. le

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Le client n'a pas laissé de commentaire.

ERIC C. le

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Le client n'a pas laissé de commentaire.

DAVID W. le

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Everything was done Quick, Fast &Orderly

Emily N. le

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Eliza was so kind and helpful! She knew it was my first time picking up so she patiently answered any questions I had. She even went out to the vehicle with me to show me how to turn the trailer settings off.

Michael B. le

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Le client n'a pas laissé de commentaire.

Jake G. le

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Le client n'a pas laissé de commentaire.

howard k. le

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Returned truck to designated drop off spot at location at 5:00pm. Waited for attendant as the sign instructed for a few minutes. No one came. I went inside, spoke to counter employee in cell phone. He told me I could go and would receive an email confirmation in 5-10 min. Never received. Called U-Haul later. On hold for 20 min. After hours (7:30pm) called again and spoke to Thomas in cust service. Contract was NOT closed so truck was not officially checked in by attendant. Thomas stayed I would not be liable but asked that I call location at 7:00 am to verify check in. I did and it was verified.

CHRIS C. le

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Le client n'a pas laissé de commentaire.

Mike P. le

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Slow service. I had to go out into yard to find people on both pick up and return. No one was in building.

Tim Y. le

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Le client n'a pas laissé de commentaire.

Alexsa L. le

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Both employees that helped me the day I rented out the truck delivered top notch service in assisting me with renting out a truck. I recommend this location to anyone and everyone that ever needs to rent out any sort of U-haul equipment! Their knowledge and patience is above and beyond and I hope after I am done writing this even though I do not have both names they’re rewarded and appraised!

Gerald H. le

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Absolutely nothing. Service was fantastic. Manager and staff very knowledgeable and. Informative very pleasant. Clean. Store clean. Equipment The best experience. Thank. You

Daniel F. le

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Le client n'a pas laissé de commentaire.

MICHAEL A. le

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Le client n'a pas laissé de commentaire.

Jannise C. le

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Schedule the installations correctly. 30 minutes is not an accurate appointment. Initial appointment was scheduled for 1pm changed to 3pm but my car was not taken in until 5pm which took 1 hour.

Albert B. le

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I rent from Uhaul often. Recently, when I reserve online, I get the choice to pick up using Mobile Device or At Counter. I chose Mobile Device, but I still end up having to go to counter. You really need to change this. Also, when reserving online, I answer all the questions, provide pix of my drivers license but when I go to the counter I have to answer all these questions again, and give my license again. The repetitiveness is completely annoying.

ELIZABETH H. le

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Have more than one person checking customers in on a Saturday

MARY M. le

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The service was excellent when I picked up my equipment thank you for professional excellent service!

kimberly g. le

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From pick up to drop off both people that helped me couldn’t have been nicer! I would highly recommend this site! First time renting a truck and so happy for the positive experience!!

Pierre Yves B. le

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Staff extremely friendly and helpful!!

anthony m. le

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Staff was extremely helpful. I did not have a reservation and only needed a trailer for a short period. It was reserved for another person 2 hours later and they let me rent it with the agreement that I’d have it beck before then. Happy to see a business that a persons word still has merit. Thank you.

JAMES E. le

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Associate that check me in and out when I returned were pleasant ,professional and informative Great experience and made my moving experience go very smoothly Highly recommend U Haul to family and friends

keith m. le

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Quick and efficient. Both on pick up and delivery

bernice p. le

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Le client n'a pas laissé de commentaire.

Daniel F. le

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David was very nice and friendly. It appears that that he enjoys his job. He stopped what he was doing and made my truck return experience pleasant and time efficient. Please take notice of his personal care for your customers. Thank you, see you again soon

Steven M I. le

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Staff was remarkably friendly. Couldn’t have been nicer. Every location would be fortunate to have a staff like this.

Phyllis T. le

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Le client n'a pas laissé de commentaire.

Susan O. le

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Le client n'a pas laissé de commentaire.

Dennis C. le

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Le client n'a pas laissé de commentaire.

Eric K. le

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This U-Haul location recently acquired the building/lot next to it, more than tripling the capacity for additional trucks, trailers, etc. Unfortunately, the original building location is where the indoor, climate-controlled storage facilities are located and, on numerous occasions recently, we've gone there to load/unload storage items only to find that the 4 bays to the loading dock -- JUST 4 -- are taken due to U-Haul trailers/trucks parked there -- not being used by anyone, but parked in the only spots available for us to load/unload items. We've had to go into the storefront to ask they please move those trailers/trucks somewhere else so that we can get in/out. Fortunately, we've had to do this when the store is actually open for business. But what about after hours? What if we need one of those bays and there's no U-Haul representative to be found? It just seems that with this U-Haul location having acquired the additional building and a ton more parking spaces/lot that they could ensure those loading dock bays remain available to patrons such as ourselves. Quite frustrating, to say the least.

ANTHONY R. le

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Le client n'a pas laissé de commentaire.

Dave M. le

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Le client n'a pas laissé de commentaire.

Kevin M. le

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Le client n'a pas laissé de commentaire.

Manuel R. le

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Le client n'a pas laissé de commentaire.

PAT M. le

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Great service from the initial rental to the return. Will rent again.

kevin l. le

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The check on process time was alittle long wait When after a reservation was had

linda f. le

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Le client n'a pas laissé de commentaire.

john m. le

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Na, great job

Volodymyr k. le

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Le client n'a pas laissé de commentaire.

Joseph M. le

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They have evidently recently expanded and had good signage pointing to the drop off point . Once at the drop off pint there weee two large signs directing you to stay in your equipment and someone would come out. After a five minute wait with no sign of anyone I went in and one associate was on the phone and the other came to my assistance right away but was unaware I had been waiting. They need a bell or buzzer or something to alert then when a vehicle pulls in as it is out of their sight . Once the associate started waiting on me he was super nice and had me checked in quickly .

Denise R. le

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The person checking someone in needs to personally take the customer out and walk through the vehicle if they have never used it before. Because had somebody brought me out and said oh here’s how you use the windshield wipers we would’ve seen that the most important one on the driver side was broken before I ever took the vehicle. Driving in the rain with a broken windshield wiper was difficult and scary!

Michael B. le

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Le client n'a pas laissé de commentaire.

Georgina P. le

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Le client n'a pas laissé de commentaire.

wellington y. le

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Better signage for redirection during construction process. Other than that, great people! Immaculate showroom. Call center was great, but: there was some confusion of where to drop off and store. Given one location with telephone reservation, given a different one on pick up, a location w/o storage.

Michael B. le

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Le client n'a pas laissé de commentaire.

Adrian E. le

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Staff was helpful and answered my questions when I dropped by to pickup a truck so I could transport a large purchase off craigslist. The whole thing went smoothly.

FEDERICK C. le

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My Uhaul experience with Mr Frederick Johnson and his team was on May 4th 2019 highly perfessional and Mr Johnson went over and above to remedy my situation personally. I highly recommend the Orange CT Uhaul center for all your needs Fred C.

RICHARD A M. le

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Le client n'a pas laissé de commentaire.

henry s. le

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Everything was excellent

Willard H. le

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You need more help at this location, very timely. Time is precious. Need more people at location and more chairs to sit down on.

David G. le

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Le client n'a pas laissé de commentaire.

kathy D. le

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Have more people working in the rental office first thing on Sat morning. I didn’t mind waiting,,at least two clerk

barbra r. le

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Staff was very helpful. Nice doing business with him.

Armando N. le

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The people helping us out where very helpful and knowledgeable.

Richard D. le

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Very helpful and friendly staff!

Michael B. le

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Le client n'a pas laissé de commentaire.

tamdin w. le

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Le client n'a pas laissé de commentaire.

Robert L. le

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Le client n'a pas laissé de commentaire.

Waldir S. le

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Can be better you gays is the best thank you for the Best service

richard k. le

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End of the Month Rentals could use a little more help.

Heli P. le

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Le client n'a pas laissé de commentaire.

Richard F. le

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The staff was great, especially Kenneth and Kevin

Grethe B. le

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I find people working at U Haul very knowledgeable and friendly. I spoke to someone on the phone and she was wonderful.

LEONEL C. le

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Le client n'a pas laissé de commentaire.

Deborah A. le

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Le client n'a pas laissé de commentaire.

DAVID R. le

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Have the vehicles in marked locations instead of having to walk in a downpour to look at the ID number above the cab. The truck had a leak in the roof that I found the next morning. Fortunately before the furniture was in it. I had about an inch of water in "mom's Attic and the floor of the entire truck was wet. I had a thick plastic drop cloth I could use so the furniture would not soak up the water. I told them when i returned the truck that the roof leaks. Could have been a disaster!

JACK C. le

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Place is very busy, but the people are fast , very professional and frendly,

Erica M. le

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Le client n'a pas laissé de commentaire.

Mark o. le

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Le client n'a pas laissé de commentaire.

yingbin S. le

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Changed my pick up location AND trying to raise the rates also, waiting time for orange location so crazy (over 30mins). Even with so called online check in to save time, ( I am a repeating cus also) , rep still go through the verification process like the online check in, which took another 15 mins.

London M. le

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Le client n'a pas laissé de commentaire.

Erik L. le

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Great experience, staff was friendly and very helpful

Thomas A. le

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Not sure we’re you found the customer rep who checked me out he was amazing. I was having an awful day and entered beyond frustrated and he totally turned it around by just being pleasant a little funny and extremely helpful. Overall he had a great attitude and showed a great quality for customer service.

Amy C. le

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Nothing! I was soo thrilled with the whole experience!!!! All went perfect from start to finish!!!

Vincent F. le

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Le client n'a pas laissé de commentaire.

SHAUN B. le

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The service guys at the orange branch were great! Richard made my rental return painless and professional. Will work with this location again in the near future!

ryan j. le

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Have never had any problems. Staff always helpful and honest.

Susan D. le

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Le client n'a pas laissé de commentaire.

Ryan C. le

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Steve was so helpful and amazing, he truly made it a fantastic experience!!!

marty p. le

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Good experience

eric A. le

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Overcharged did not request safety move

DAVID R. le

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Signage as you moved to next door and no signage on the front of the building

william m. le

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Le client n'a pas laissé de commentaire.

Robert I. le

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I had called to ask if I needed the car I was towing to be there. I was told no. When I arrived they said I needed the late #. I didn't have it with me and could not remember it. I had to send my wife home to get it and wasted 45 minutes waiting. I should have known this myself but the U-Haul rep I spoke to should have reminded me of that. I finally got the truck and car dolly but on the way to my house the passenger side ramp extended and was dragging on the pavement. I put it back in and made sure the retaining pin was correctly engaged. I don't know if the tech that attached the dolly checked that or not. So to be safe I stopped every 15-20 minutes to check it on my 3 hour drive to VT. Also the truck steered like an old tugboat very sloppy.

Robert B. le

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Staff was friendly and helpful, making the experience excellent.

Evan B. le

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Customer service representative ignored my presence for a full 15 minutes while he sat there checking his cash drawer.

Joycelin C. le

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When someone rents a truck, especially when it is raining or snowing... They should not have to go out back to find the truck .. it should be pulled up

JOSEPH B. le

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Le client n'a pas laissé de commentaire.

Charles F. le

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Great staff. Love the new expanded facilities.

George D. le

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Le client n'a pas laissé de commentaire.

Ashley M. le

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Be more forthcoming with important information. If a trailer had to be returned to a certain location that should be VERBALLY stated to the customer. It should never be assumed that the customer will assume anything.

doug b. le

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Le client n'a pas laissé de commentaire.

PHILIPPE N. le

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Uhaul online online order, very performing. No waist of time. Benefit for both agents and customers. I like it

ALEXANDER C. le

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Le client n'a pas laissé de commentaire.

JON N. le

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Loved the new cargo van!!

Jaquel P. le

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Great customer service and professionalism

dennis b. le

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Very good and knowledgeable people here.

Shri P. le

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Le client n'a pas laissé de commentaire.

Kevin M. le

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Poor signage as to where to check in for the rental truck...

maritza p. le

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They were professional and courteous fast quick to the point and helpful with the estimated miles

David M. le

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Le client n'a pas laissé de commentaire.

frederick y. le

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The left ramp popped out & dragged on the road home on my way home from U-haul. The next day the left rear tire blew with my car on it & I had to turn around. The following day when I returned it the right ramp popped out & dragged on the road. How would you rate this ?

russ d. le

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The girl at the desk, not sure of her name, (young, African American) was great, super energetic and friendly. Made it a great experience! A++

Alan O. le

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Terminal signing pad was not working. This slowed us down. But representative was excellent handling situation and got us in and out quickly.

Willie G. le

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Le client n'a pas laissé de commentaire.

gulshan s. le

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Wait time is too much to make a reservation or

Luisa T. le

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Le client n'a pas laissé de commentaire.

Daniel F. le

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The staff at this location was fantastic we'll start there. The trailer itself suffered several unforeseen mechanical failures. Some of which I was able to rectify some of which I needed to have assistance come out the others just made the the experience unpleasurable

Bruce L. le

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Le client n'a pas laissé de commentaire.

Christine F. le

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Terrific people, with great advice and service, and very competent - they were great.

adelita c. le

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Le client n'a pas laissé de commentaire.

Cleopatra D. le

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Le client n'a pas laissé de commentaire.

Matthew S. le

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Great Check in Guys

Nicole J. le

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Le client n'a pas laissé de commentaire.

Jenny B. le

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I traveled 15 miles to come to this particular uhaul and I’m so glad that I did! There is one in the city that i live in that I refuse to use and this one was recommended to me, and it was my best experience at uhaul! Keep up the good work

Thomas H. le

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Nothing Check in and out was perfect and quick. Do not need all the paperwork...waste of paper. I would rather have it emailed to us.

Laura P. le

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Le client n'a pas laissé de commentaire.

Laurie B. le

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Le client n'a pas laissé de commentaire.

Keith M. le

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Requested, paid for and commented about not receiving moving pads. The money was negligible, it was the fact that I specifically pointed out that I didn’t receive them, was told I would be credited and then was still charged for them that peeves me.

KURT B. le

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I would like to commend Frederick Johnson (General Manager) for his professionalism, promptness and kindness. He is a great asset to U-Haul and he is the reason I will be renting again in the near future for several projects. I will recommend everyone in my industry to rent from this location. thank you again Frederick. Amazing customer service. A true model that all at U-Haul should follow.

James R. le

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Provide the staff with the ability to take pictures of licences without have to use their own cell phones.

Chris S. le

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One glitch: someone had put wrong key in ignition, causing security system lockout. So staff had to give me a different truck, which caused a 20 minute delay.

john b. le

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Have more staff on hand

Dave M. le

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Fix your APP. Couldn’t do anything through the app. Had to go through the full website. Made check in and return way too difficult

Paul W. le

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I am not asking for anything here, but next time I will take pictures of the odometer in and out. It is simply not possible that I drove the van 145 miles. I made two trips between Milford and Stratford. You guys refilled the fuel at $14 and change which is something like 3 gallons or so. I don't think that van gets 45 miles per gallon.

Kathleen L. le

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The wipers on the truck I used had an awful squeak! I mentioned this at drop off. The worker said he would write it up for service and he apologized to me. I think ordering online expedited the process. The people I interacted with were really nice.

David R. le

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The 5x8 trailer we rented did not have adequate tie down areas. The wooden strips on the sides were too small for hooks. You should add rope loops through them (3 across on each row of the wooden strips) so a hook from a tie down strap can be used.

Jezzabel N. le

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Give these guys a desk they were really polite to each customer even on a hectic Saturday

Ericka M. le

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Fast and easy. Thank you

Michael D. le

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I thought the mobile pick functionality was slow and cumbersome

Lawrence P. le

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Le client n'a pas laissé de commentaire.

Kenishia R. le

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Nothing. You guys were in the middle of a remodel. Business still needs to get done and it did. Great teamwork there!

Trevor V. le

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It was a seamless process. A bit much deodorizer, but other than that it was great.

wayne h. le

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Le client n'a pas laissé de commentaire.

michael r. le

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have more people working. I came in for a pickup and had to wait 15 minutes for the person in front of me to reserve something for weeks from now and hear his whole process and issues. Waste of time...there should have been one than one clerk helping customers

astrid a. le

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The staff was friendly and Marquez was super helpful!

Timothy W. le

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Le client n'a pas laissé de commentaire.

Armando M. le

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Le client n'a pas laissé de commentaire.

Kevin C. le

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Clean up the location. Inside it was extremely uninviting. Get new trailers. The trailer was awful. Towed awful. My furniture was soaked due to the trailer leaking. my bedroom set was destroyed. I had x8 moving blankets and everything was tied down. Straps were loose and the blankets were all shifted exposing the wood of the furniture due to how bad the trailer pulled. I told the employee 3x that my name was spelt wrong and he still printed the contract without fixing it. Very low knowledge of the product I was renting (5x8 trailer) was wrong on a few things about the trailer I asked about knowing the answers. Not to mention the trailer is about $20 a day in town but because I was moving to S.C. and not returning the trailer to the pickup location the price went to $500.....the same trailer. The same rental time. Will never rent a trailer, if anything, from uhaul again.

Robert S. le

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Le client n'a pas laissé de commentaire.

kevin g. le

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Le client n'a pas laissé de commentaire.

Brad F. le

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This facility is excellent! Staff is always very friendly & helpful. Trucks always available & in great condition. Manager Fred Johnson is a great guy. Treats people with decency. He is a true asset!

Moises B. le

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Le client n'a pas laissé de commentaire.

bhupendra s. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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Le client n'a pas laissé de commentaire.

Maurice J. le

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Le client n'a pas laissé de commentaire.

dave c. le

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No issues

Jessica G. le

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Le client n'a pas laissé de commentaire.

John R. le

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Perfect experience. Nothing could have been any better. Thanks!

AMANDA S. le

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Excellent customer service and very helpful. Great attitude. Left this location with a smile.

Albert A. le

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Best experience. Professional and kind. Quick and easy.

Daniel F. le

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Le client n'a pas laissé de commentaire.

kristine w. le

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Le client n'a pas laissé de commentaire.

Lynne R. le

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Le client n'a pas laissé de commentaire.

Lisa M. le

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Le client n'a pas laissé de commentaire.

Steven E. le

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Staff was very friendly. Continue to treat them well.

MOrgan D. le

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Great experience,easy transaction.proffessional staff.thank you all. Morgan orange CT.

Tom H. le

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We had a great experience from pick up to drop off. The attendent that helped us had a great personality and was such a help with the equipment. My wife also made a comment about how pleasure and helpful he was.

john r. le

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Le client n'a pas laissé de commentaire.

Joseph N. le

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Le client n'a pas laissé de commentaire.

TASOS JOHN M. le

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Le client n'a pas laissé de commentaire.

henry w. le

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Le client n'a pas laissé de commentaire.

Omar H. le

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Professional experience

Max W. le

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Le client n'a pas laissé de commentaire.

Richard S. le

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Give your customers a statement when they return the truck so they know how much they paid. Still waiting.

Omar H. le

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Very respectful and pleasant environment, well explain policies and invoice expenses.

Geraldo D. le

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Good

Daniel A. le

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It would be nice to be able to adjust the mirrors on the truck.

Sheryl G. le

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Le client n'a pas laissé de commentaire.

Jeff O. le

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Le client n'a pas laissé de commentaire.

criss m. le

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Overall, a very good experience. Rich Harkins deserves two thumbs up for his customer skills and knowledge.

Kenneth J W. le

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As always, the crew in Orange, CT are top notch! Thank you.

christopher c. le

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Brian from the orange ct location, was awsome ! Great place , would rent from here again and tell others about the great experience I had with u-haul !

bob a. le

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The location is well maintained and professional. It is clear to that fact when you walk in. During the course of my recent transaction I spoke with 5 individuals all of whom were exceedingly helpful and knowledgeable. I won't hesitate to do business here again. I intend to recommend this location to all who have an interest. Goid experience. Reasonable cost.

Richard L. le

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Le client n'a pas laissé de commentaire.

David D. le

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Le client n'a pas laissé de commentaire.

Albert B. le

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Super fast today! Thank you for getting me in and out in record time!

Martha O. le

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We had to go back to the UHaul place when we discovered that they had forgotten to give us the dolly and blankets.

Andrea M. le

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Perfection.

Tammy M. le

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Le client n'a pas laissé de commentaire.

Hector L. le

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Le client n'a pas laissé de commentaire.

FAUSTO M. le

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The only thing was the i use the truck for a few ours end pay the same like it was all day besides that everything perfect

Corinne D. le

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Le client n'a pas laissé de commentaire.

Peter B. le

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Everyone there was friendly and very helpful. ??

John S. le

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Le client n'a pas laissé de commentaire.

David O. le

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Very positive experience

Wannona C. le

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My only issue with my storage unit was having to go up and down the steps with big furniture.

Rob S. le

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All in all the facility was fine. My only two negatives were, the floors were a little bumpy and sometimes things would vibrate off the cart and computer glitches

Carey M. le

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Very friendly and helpful staff in Orange.

Shirley N. le

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Very nice and well trained staff

thomas t. le

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My overall experience was very positive. The staff at the Orange CT outlet were extremely helpful and courteous through my entire transaction and when vacating my storage unit.

Briana F. le

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not enough room here to write what I want.

maria n. le

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Thank you for your help

angela m. le

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None at this time

ANGELA F. le

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Too expensive

kadena r. le

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I was not happy with the service I received and will not refer UHAUL to anyone. They sold all of my belongings without notifying me. My lawyer and I are working on sueing UHaul for that.

Enrique E. le

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Good service

jilliane a. le

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Till this day they want to charge me the monthly pay when i left the facility way before my month was due, called to fix it and nothing have got done !