Customer Reviews for U-Haul Moving & Storage of Orange

Évaluation :

5

Great service!!

Évaluation :

5

Actually this location doesn't need improvement as for that manager and staff they're always nice and professionals.

Évaluation :

5

Complimentary wine and cheese platter upon return of said vehicle. Kidding. They did a great job. Will rent from here again when the need arises.

Évaluation :

5

The staff at the office desk were exceptional. Very professional, polite and friendly.

Évaluation :

5

Your fuel policy is a joke. Providing me with a vehicle with fuel on empty, forcing me to spend my time and effort fill the tank even before I'm able to use it and then giving a credit that is LESS THAN THE COST of the fuel required to return has got to be the stupidest customer service policy since Blockbuster was fining customer for not rewinding VHS tapes.

Évaluation :

4

I didn't receive the discount for sweeping out the bed.

Évaluation :

5

I have to give a huge shoutout to the representative who helped me turn the truck in. He was there after hours, but still took the time to politely explain how to turn the truck in and helped me step by step through the process. His partner moved the truck for me and I was checked out in no time. This employee works 24 hours a day on call and I'm sure he shows up to every responsibility with a smile and customer care. His partner was also a huge help in the checkout process.

Évaluation :

5

Your general manager, Fred Johnson, was nothing short of AMAZING with respect to helping me with my rental. In short, my work truck required hard to find replacement parts And I needed to keep extending my rental. Fred, even from his vacation (which I did not know he was on) assisted me in extending my rental until I was able to get my truck repaired and returned to me. He is an absolute credit to your company and while I was stressed out over my truck repairs, I did not have to miss ONE DAY of work thanks to Fred and his compassion for my situation and his EXCEPTIONAL customer service. Thank you, and Thank you to Fred.

Évaluation :

2

Box was up to my standards

Évaluation :

5

U-Haul did a great job as usual, professional and courteous staff, a well maintained fleet, and everything was explained in detail. A great experience, would definitely recommend.

Évaluation :

5

Smooth, easy in &out.

Évaluation :

4

did not like the text/fill-out link part. trailer was fine

Évaluation :

5

The entire experience was outstanding. From checking in to returning the equipment, everyone was pleasant, helpful and courteous. I am very pleased with the experience

Évaluation :

5

Rien

Évaluation :

5

The process was super smooth for pick up and drop off. The staff are friendly. Merci!

Évaluation :

1

I'm being charged for gas when it's stayed full tank and I took a picture before I left that there was not a full tank . I filled gas exactly where I took it from .

Évaluation :

4

There was a leak in the roof and unfortunately it was pouring and some of the items I was moving got wet.

Évaluation :

5

This is my second rental in less than a month. The team at this facility is great. Polite. Friendly. Personable. Unfortunately there's always an angry customer yelling at one of the team members. But they handle themselves beautifully.

Évaluation :

5

Even though we were doing online web based pickup and drop off we found that employees actively offered to help and direct me and my son. Super chill and friendly. Merci.

Évaluation :

5

I was charged for a mile overage. It seems like 1. You allocate to few miles to take a trip to ensure that overage fees happen. 2. The fee was obviously not necessary since the pickup location offered me additional miles for free if I wanted them. This mileage overage charge is the only part of this experience that lowered my opinion of using Uhaul in the future. I am also not pleased with the fact that tolls are not discussed and you have no obvious tolls by mail policy that is mentioned during pickup. Since everyone will likely have to pay a toll road fee, this seems questionable to not make it apparent upfront how it will be handled.

Évaluation :

1

I accidentally locked the key inside the truck while returning the truck at U-Haul location. My contract was ended as I returned the truck after hours and then I realized that I left the key inside. I contacted roadside assistance, they can not help me as contract was not active. After waiting for 30 min at 10:30 at night, they send me a quote if 175 $with a waiting time for approx 45 min to 1 hour. I took my chances and left the truck. They charged me 225 $in the morning. 100 $for key and 125 $for jump start. Common, truck was at U-Haul location and not at middle of road . Charging 125 $for jump start is over kill and it's just 2 min job. I contacted customer care and asked for help in the morning. They said that manager from Orange CT location will call back but received no call. I am going to dispute the charges due to over charge and poor customer service.

Évaluation :

5

Easy pick up and return using mobile check in.

Évaluation :

1

After giving the info of vehicle I would be picking up I was given a car carrier other then the one I wanted and the vehicle didn't fit So on top of paying you I also had to pay 265$ to get the vehicle towed

Évaluation :

1

You guys charged me for 5 gallons fuel.. and that's not right. I put the gas back in the the van to the same level I used. It

Évaluation :

1

What a terrible experience. We specifically asked for a drop off location in Stratford, CT, and were given the phone number. We called, no answer to that location, so the oblivious thing was to return the truck back to the location. The latest series of events were probably the rudest, if not the most unprofessional interactions I have ever experience. We returned the truck and stated that we called the phone numbers at the multiple drop off locations on the phone number provided to no answer. We explained the situation to the individual behind the counter, in turn went back to the manager that hid behind the glass door and wanted nothing to do with resolving the situation. The individual then stated its not their fault, its the other locations fault, they should have picked up, complete you know pass the buck mentality. No One was wearing masks in the store (global pandemic and all), and the individual behind the counter got defensive and kept saying its not their fault, they are going to have to charge us, etc its a one-way rental, read the contract. That person should be fired. Buddy, we read the contract, explained the whole thing to the uhaul orange, and then to uhaul customer service. We left the store, upset and fired up. Never in my life have i been treated with such blatant disrespect and talked down to. We called uhaul customer service, explained the whole situation to no avail, and stated that we would be contacted by uhaul manager. Well that was Sunday and its now Wednesday, and still no phone call. We were charged with mileage we shouldnt have been charged for, because we did what we were instructed to do, now getting punished for it? I would say to never, i mean never to go to U-Haul orange, even if you are in a pinch. Find a different company, even rent a truck from Lowes or home depot, or find a friend with a truck, than give your money to this abysmal location, and company. Formal complaint has been filed with the BBB and U-Haul corporate.

Évaluation :

1

Kept waiting for a person to complete a drop off after 20 minutes found an employee who told me I don't to wait unless I need a per receipt so I left, 2 hours later received a receipt via email showing I was charged 50 $extra day although car was dropped off even before scheduled time

Évaluation :

5

NOTHING TO ADD

Évaluation :

1

The gas fuel level in the contract was showing full tank. But the van gage was almost 70 % full .. when I complained to the the guy behind the counter ..he said U HAUL will send you a link to the phone to confirm everything.. he asked me to decline and send download a picture with the fuel level in the van.. .. I DID SO... and after I finish. I filled the van with more than I used in fuel .put the gage back to 75 %. And you guys charged me for almost 3 gallons of gas .. WHY .,,?!

Évaluation :

1

Take less than two hours to have my truck and u-box that I placed an order for ahead of time to get ready. And don't update the computer infrastructure in the middle of the day., breaking everything. Apparently.

Évaluation :

3

The drop off is very confusing for someone who doesn't really understand computers. I called the 800 number, no one answered. We were on hold for 45 minutes. It needs to be a better drop off method.

Évaluation :

5

I was warned not to drive cargo van on the Merritt Parkway, and that was good advice. But I was not advised to avoid the Mass Pike which only accepts EZPass. If there is a penalty for using the Mass Pike (by accident) I'll be angry. It would be useful if Uhaul provided a written list of routes which don't accept cargo trucks and vans.

Évaluation :

5

To check out or to reserve the moving truck that I reserved for myself, was quick and easy and everyone was nice about it. And to return it was really quick

Évaluation :

5

Team was cheery and efficient. I observed a customer yelling at an associate and the associate handled himself beautifully. Kept his composure and smiled the entire time. Merci.

Évaluation :

5

One word......awesome !

Évaluation :

5

The lady that helped me was extremely knowledgeable and when I spoke to the manager he was a consummate professional as well.

Évaluation :

5

great place very nice workers

Évaluation :

5

Simple to do. Available immediately fast service. Friendly workers.

Évaluation :

4

I had to speak with manager Frederick Johnson to solve my problem. He was outstanding! He addressed the problem right away. He was apologetic and quickly resolved my dissatisfaction. I left with my van and was so so grateful to have done business with him. His professionalism helped me and my family enjoy our drive to NYC. Thank you so much Mr. Johnson and the UHaul Family.

Évaluation :

5

quick. easy. friendly. capable. ready. fairly priced. convenient. what can i say? oh yeah...thanks

Évaluation :

5

As far as the equipment, I was extremely impressed. The truck performed flawlessly. However, 2 negatives - 1st, I expected the blankets to be preloaded instead of having to grab them myself. 2nd, while the inside of the back appeared clean, it was filthy as all my stuff had dirt on it when it came out. I have to admit Truck Share is the best thing you came up with. It gets you out and on the road much quicker than waiting for someone to check you out.

Évaluation :

5

Never had any issues with access to my storage unit and moving out was easy. Customer service was top notch.

Évaluation :

3

I was told a couple different locations to look for my rental before I found it in the third.

Évaluation :

1

Staff was polite and professional.....This was an emotional and difficult move for your family. Your staff was welcoming and kind. Excellent.

Évaluation :

5

Good costumes service

Évaluation :

5

Family members moved things furniture's out Storage I was told that left four things in dump area that pay for be removed . I came five days later told this removed teo things out dump area , man call said give me until 5pm. Family return moved items could not get in entry card canceled out. That only complaint . Thank you I greatly been happy with services storage . Have blessed day. Alma Jones 2/2/21

Évaluation :

5

This was my first time renting a uhaul. It was a pleasant experience.

Évaluation :

5

Great staff!

Évaluation :

3

The facility is spotless, the unit was spotless. I had to use the bathroom, very clean and well stocked. The directions to get in after-hours were not that clear, it took a few extra minutes for me to get into the building. But once inside, you could tell that this facility was well taken care of. The text I received when I booked the unit said there would be a lock waiting for me in the unit. There was no lock, luckily there was a Target nearby and I was able to purchase one. However, when I went to the office the next day to seek a refund for the lock, the person was unable to help me. She was very professional and took down my information. I was told to come back when a manager was available. The lock was less than 14 $. I would expect that employees can be empowered to make a 14 $decision, especially since I had a receipt and the text stating a lock would be in the unit. I have not had a chance to go back to the office, so I am still out my money. I provided my cell number, no call back. That is why I am rating this just average. Frank Ficaro 203-556-4792

Évaluation :

1

Really bad costumer services from everyone that works in that location in orage ct.

Évaluation :

4

Make sure people are given clear instructions. Not every renter knows trucks or the equipment. I ask questions to make sure I am clear on everything, but even I didn't know certain details about the equipment I was renting. Your people were very helpful.

Évaluation :

5

Everything was fine considering the pandemic.

Évaluation :

3

Online Check in was a disaster

Évaluation :

2

Didn't have one of the reserved dolleys, and sent me to another location to pick one up. Very inconvenient. ALSO: The cost is too high. Why is the cost twice what it was a few months ago? ALSO: Why are 9' vans not allowed for longer trips? The van would have been ideal for me.

Évaluation :

5

Great experience keep up the good work

Évaluation :

1

Need more help I was waiting for one hour my equipment was not ready not to happy about that

Évaluation :

5

Loved the service but I would not recommend renting that car carrier until serviced. The spinning trailer lock never locked and unhooked from my car as I loaded the vehicle onto the carrier. Total disaster. If I wasn't mechanically inclined this could have killed someone

Évaluation :

5

Excellent service from the vehicle to returning the vehicle. Merci

Évaluation :

5

Staff was extremely patient, friendly, and helpful.

Évaluation :

4

The outside of the van wad filthy. Overall, a great experience!

Évaluation :

5

Great experience, no trouble no hassles. Tracy

Évaluation :

1

some staff have a bad attitude. i got a call last week saying my account wasn't closed out though i gave the building key and my lock key last month. it's not my fault if it was lost. this place needs to be more professional, desperately. and it's impossible to get through the phone for anything.

Évaluation :

5

Joe Carlino is the best!

Évaluation :

5

Very helpful and nice personnel.

Évaluation :

5

My experience was pleasant and the staff was polite and helpful.

Évaluation :

5

Great experience- clean and well maintained. A shout out to Joe C. who helped me out a couple of times- thanks Joe!

Évaluation :

5

Mr.Frederick was very helpful .i love the way he went beyond to give us the customer service ever. You rock sir I'm forever thankful. Thx do much

Évaluation :

5

Staff was VERY nice & friendly had great customer service skills I was able to come in with my reservation and get exactly what I needed for my move did not have to wait long because staff worked TOGETHER as a team I strongly recommend coming here if your in need to move.

Évaluation :

4

Manager and staff were respectful and helpful. They only improvement I would note is provide information verbally or on small flyer with hours storage bin is open. Found out later same as store hours. I was also unaware that store bought lock was required. I also was not informed that card has to be swipe in and out each time bin door opened or alarm goes off. A safety concern is patrons did not wear masks in shared hallways. Need signage to remind customers to wear a mask. Overall I had a good experience.

Évaluation :

5

The staff I dealt with were extremely kind. The shift lead was an incredibly kind, social and professional person. He took care very good care of me. As soon as I walked in, you knew why he lead team.

Évaluation :

4

Fred is fantastic. Bring him back when is is healed. Richard is crazy. Attitude and disrespectful. He has no idea what Customer service is or patience. Not only should he Not be a manager but Not in Customer service. Listen to the recordings. Merci.

Évaluation :

5

Everyone who works at U-Haul Orange Ct on the Post Road are amazing. They are friendly and help out whenever they can. Je les recommande fortement!

Évaluation :

4

During busy hours service could take a while due to the volume.

Évaluation :

5

Excellent friendly service thank you!

Évaluation :

5

Great service.

Évaluation :

5

Fred and his team are excellent.

Évaluation :

5

Excellent

Évaluation :

5

Very good

Évaluation :

5

Fred the manager is outstanding! His response is quick and efficient. He is always professional keeping the customer needs first. Thank you Fred. Ernie Parent

Évaluation :

5

Rich, Seamus and the staff were all a pleasure to work with, and very helpful during a difficult time for me. They made the experience a pleasure, from storage to trailer and vehicle rental, pros all!

Évaluation :

5

Love this uhaul hopefully soon we shall be back when it is time

Évaluation :

4

More service help when three or more people in line would be great thank you

Évaluation :

5

Great service - Friendly Helpful staff - Just want I need at A great price!!! Thank You U-Haul!!!

Évaluation :

1

They charged me extra 50$ for no reason.

Évaluation :

5

The 2 people who helped me were professional and thorough. Very pleasant- a great asset to your team. Merci.

Évaluation :

5

You are running your company brilliantly. Merci.

Évaluation :

5

The girl that took care me is super nice and very helpfull LOve It She should earn a raise Thanks

Évaluation :

5

Very professional Thank You

Évaluation :

4

We arrived on several occasions to bring new in/remove old items from and was frustrated to find all loading bays occupied by unused trucks/trailers. That should be parked elsewhere.

Évaluation :

5

Young woman at the counter was courteous and explained everything. Very friendly, especially from to a mom whom just got back from a 14 hour drive back from a college campus!

Évaluation :

5

This facility is excellent! Staff is always very friendly & helpful. Trucks always available & in great condition. Manager Fred Johnson is a great guy. Treats people with decency. He is a true asset!

Évaluation :

3

Very positive experience

Évaluation :

5

My only issue with my storage unit was having to go up and down the steps with big furniture.

Évaluation :

4

All in all the facility was fine. My only two negatives were, the floors were a little bumpy and sometimes things would vibrate off the cart and computer glitches

Évaluation :

4

Very friendly and helpful staff in Orange.

Évaluation :

5

Very nice and well trained staff

Évaluation :

5

My overall experience was very positive. The staff at the Orange CT outlet were extremely helpful and courteous through my entire transaction and when vacating my storage unit.

Évaluation :

1

not enough room here to write what I want.

Évaluation :

5

Thank you for your help

Évaluation :

4

None at this time

Évaluation :

3

Too expensive

Évaluation :

2

I was not happy with the service I received and will not refer UHAUL to anyone. They sold all of my belongings without notifying me. My lawyer and I are working on sueing UHaul for that.

Évaluation :

5

Good service