Customer Reviews for U-Haul Moving & Storage of Orange

6 337 évaluations

190 Boston Post Rd   Orange, CT 06477
(S Of Bull Hill Ln)

(203) 795-0291

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(203) 795-0291

190 Boston Post Rd
Orange, CT 06477
(S Of Bull Hill Ln)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Clean equipment and inform customer of hidden fees that may or may not apply!

DE'ANTHONY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARMANDO H. 
Évaluation :
1

The staff is great the facility is filled with mold so it’s no bueno.

Meghan E.  |  Expérience générale 
Évaluation :
5

Your rep who took care of me was excellent efficient and professional very efficient have more like him

Salvatore C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YESSENIA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHILIP B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY W. 
Évaluation :
3

I rented a pick up truck. Upon checking the truck, the photos I were sent via text to approve did NOT match what the truck actually looked like-plenty of those x stickers placed on numerous parts of truck that were not in the photos I was sent to approve. I checked to make sure that the tailgate opened, and I'm relieved that I did, because it did NOT open. This took time and delayed me from what I had to use the truck for, as I had to change my reservation to another truck....one that had almost NO gas in it, yet I was told to return the truck with 1/4 tank of gas. So not only did I have to find the nearest gas station to put gas in it....I had to return it with more gas than what it had when I picked it up. I was told I would see a credit on my cc bill....I haven't seen it yet. I had also rented an appliance dolly and because of the delay, I wasn't even able to use it. I always use UHAUL because it's convenient. I'll be using Budget from now on because I get a discount with AAA.

Alexandra P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

Put more sinage for key return

Charles S. 
Évaluation :
5

the start of the Truck Rental- Sucked; no key in Wallingford Drop Boxes- 9" of Snow plowed (wind Row) in front of Truck truck not cleaned off! Did Change Difference in Mileage From Wallingford to Meriden/West Haven To Orange...Call Center- 3 Time Calling- until I got worth while help! From there on No Issues... Thank You Dave for the Extra Walk Thru- Greatly Appreciated

RONALD E.  |  Premières impressions 
Évaluation :
5

Always ensure that all associates have exceptional customer service skills and know the products and equipment.

PRINCE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERNANDO M. 
Évaluation :
5

Everything was quick and easy.

Nancy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA D. 
Évaluation :
5

Great customer service!

JAMES M. 
Évaluation :
5

Very friendly and helpful.

MICHELE M. 
Évaluation :
5

The service are very good

OTILIA M. 
Évaluation :
1

When I arrived there were about 3 to 4 people by the dumpster throwing things out I guess, cleaning a truck maybe but they seen me arrived and seen me walk in the building and I stood in there for about 10mins waiting for someone to assist me. I thought maybe someone was in the back or something. So I walked back out and went up to one of them and ask if anyone here, turns out they all were workers. I didn't like that very very poor everything would not recommend this location due to this staff.but the truck are great and clean

Tyrell M. 
Évaluation :
5

Good service.

GABRIEL M. 
Évaluation :
1

Why did the very rude representative have my son use a different credit card... after I had given her our own business account??? This...after I refer your organization often... to my real estate clients??? I am extremely upset...as was my son.I will call/follow up again tomorrow. Thank you Theresa Rossignol H office 203.799.2008 cell 203.258.3269 teressellshomes@gmail.com

JOHN R. 
Évaluation :
3

Was in line for at least 20min other then that would have gave u better.

ROBIN B. 
Évaluation :
3

Make pickup truck app better. It hung in the middle of the process.

MARK H. 
Évaluation :
1

We reserved a pickup truck for today and when we got there they didn'tb have one. The guy said we could get the van or 10 in box truck. I asked if it was the same mileage as the pickup and we were told yes. When i got my receipt it showed we were charged 89 cents instead of 59 cents. We r very unhappy. We would have never rented a truck

LORI P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JAMES L.  |  Expérience générale 
Évaluation :
5

I was at location at 7 am for pickup and no one opened till 740 an employee was waiting also it cost me an extra $50 cause I was paying 2 people to help me move

EUGENE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Prateek B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Radames V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA S. 
Évaluation :
5

The employee was really great. Helpful, knowledgeable, and gave me some good guidance on my move.

ROBERT B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID O. 
Évaluation :
5

Saving me money!!!

Alan O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARLEENM K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY W. 
Évaluation :
5

Offer frequent U-Haul customers a discount

TAHIR A. 
Évaluation :
1

My experience over the weekend with uhaul was a disaster. I was charged additional on top of my rental. I'm livid!!

SHANTE S. 
Évaluation :
3

Vehicle had an exhaust leak, sounded like a diesel truck. Also...they tried charging me an additional $60 for returning it an hour over a time limit I never set. I feel bad for those who fall for the scam

JASON L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROSEANNE M. 
Évaluation :
5

The movers Xavier said Chino were fantastic and patient. Really very excellent service.

Pauline B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AZIM F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MASTOUR A. 
Évaluation :
3

Truck broke down twice. Had to have it jumped to start again. 20 mins on hold with uhaul. Lucky someone offered to jump it before anyone at uhaul answered. Then wouldn't start again once at drop off location.

SCOTT R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard K. 
Évaluation :
2

Tire needed air, van needed oil change and moving blankets that were pre ordered were not available.

Joseph M. 
Évaluation :
5

Wish I knew the names of the two employees that helped me outgoing ad return. Never had a better experience than this. Would like to extend my thanks to both young men.

JAMES C. 
Évaluation :
2

I had mice eat most of my times I had in my dresser all my drawers had mice feces all over some of my clothes were ruined. I had to wash everything I had in that storage.

Jennifer T.  |  Expérience générale 
Évaluation :
5

Excellent staff

JEFFREY T. 
Évaluation :
5

Always a great experience at this location.

TAHIR A. 
Évaluation :
4

Make sure the windshield is clean before the customer takes it. My windshield was so dirty I couldn't believe they let me take it like that. I get charge if I bring it back dirty but they don't deduct from your payment . When returning the vehicle it has to be left with the same amount of gas or you get charged but if you go over you don't get reimbursed as I learned today. That's a double standard .

ROCIO A. 
Évaluation :
4

Just would have liked for the hours of the storage to be a little later instead of 7pm on weekdays, should make it for 9p… for people who work and need to grab something from storage. And on weekends til 8p.

Anika C.  |  Expérience générale 
Évaluation :
5

Merci

GLADINIL V. 
Évaluation :
1

See above.

Melissa R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

STEPHEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORI P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFONSO M. 
Évaluation :
5

The guy that took care of me was really nice and very pleasant the reservation online was really easy

NEREIDA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAMINE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAHIR A. 
Évaluation :
5

The three employees I interacted with were amazing and so very helpful- extraordinary level of customer service. The van however had oil on the floor and low tire pressure indicator light. Ran fine but had to borrow a friends moving blanket to cover the oil.

CONSTANCE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSVALDO V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

thomas G. 
Évaluation :
5

Please update computer system to further assist employees. Merci

SCOT L. 
Évaluation :
2

When i rented the space they gave me the wrong cubicle #2324 AN UPPER LEVEL THE CORRECT # WAS 1414 SO I LEFT MY STUFF IN THE AISLE UNTIL THE MORNING WHERE I STRAIGHTENED OUT THE CORRECT ROOM # SO I COULD LOAD MY STUFF IN A GROUND LEVEL CUBICLE

Robert S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XIAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN M. 
Évaluation :
4

This vehicle is not made for short people. I'm 5'2". I could not reach the gas pedal or see over the steering wheel. Fortunately I was only going a few miles, but I would not have been able to use this for anything long distance.

DIANE D. 
Évaluation :
4

Do not use mobile app to pick up U haul. It's a disaster , time consuming and inefficient. Plan on picking up from the office , so make sure you go during normal business hours.

PAUL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVANS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG R. 
Évaluation :
4

I'm grateful to the staff who helped me change my drop off location after the gentleman from brothers car wash called me and threatened me for not returning the truck 2 hours early.

Christopher H. 
Évaluation :
2

Do not rob them for 8gals of gas at 5 dollars a gallon like you did to me. I stopped One block away and filled the tank to over 3/4 of a tank which was more than it had when I rented it. I put 13 gallons of gas in and you guys screwed me by charging me for 8 gallons of gas when you could not have fit 8 gallons of gas into that tank. I will never use you again unless you credit me for the $40 that you stole from me. I will tell my friends not to use you. And I have a lot of friends. John dempsey

John D. 
Évaluation :
4

Had to buy a new ball hitch and wiring harness adapter for a single use trip to transport a car. It would be great if these items could also be rented.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUAN S. 
Évaluation :
4

Help in removing trailer the Orange location the individual offered no help meanwhile at the pick up location she was very helpful and helped in hooking up the trailer

ROLANDO L. 
Évaluation :
5

Low tire pressure sensor was lit. Problem was handled promptly and quickly. 24/7 drop off was easy as well.

Luis S. 
Évaluation :
5

People were polite and on the ball

DONALD W. 
Évaluation :
4

Pickup truck front interior windshield was so filthy could not see while driving in direct sun light. Armrest and cup holder area was shot and broken.

DAVID O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cowanda R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Kevin was excellent

MICHAEL F. 
Évaluation :
1

The truck was dirty on the outside and inside. Had to stop on the side of the road and buy winded to clean the windshield. The fuel gauge was not at the 1/4 mark like the paperwork said. It was at 1/16. The heater control switch was missing. Could not use the heat in the cab. They offed bother van but was in worse condition than the current one. I refused it. Customer service was just rude and thought that I was inconveniencing them because it was at the end of the day. Just poor conditions throughout the entire process. Will not rent again

Mathew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary D. 
Évaluation :
1

I was overcharged.

JAMES D. 
Évaluation :
5

The staff was friendly and checked me in and out quickly.

ALAN O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SEAN P. 
Évaluation :
5

I had a problem with my lights and the employees were more than nice and knew what they were doing. Very helpfull!!! thanks Ivan

IVAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANTIAGO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
1

Total nightmare experience. DO NOT RENT from this location. Extremely expensive and gave me a very old, dirty beaten up truck both inside the cabin & outside with tires that needed much air. This particular location Put me on hold for 11/2 hours then locked up & left home for the day the day before my rental. Failure to communicate, that they didn't have a trailer even though my order was placed 3 weeks prior to pick up. Didn't return a call even after filing a complaint for the district manager. Neither the manager nor the district manager resolve multiple problems and issues. They did not follow the pandemic protocols in assuring that I received a clean, sanitized interior to travel in. Never again will I give my few grants to u-haul.

Roy C. 
Évaluation :
5

Employees were very friendly and quick to get me my trailer.

SCOTT G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MICHELLES W. 
Évaluation :
3

Doors of the 10 feet truck won't closed Driver side the truck has 130 tousend mile on it They call me to change the truck they gave the wrong one as they said but I believed not safe to drive I returned it in 4 hours she won't give you 24 hours because ethe first or the month!!!!!

RACHID A. 
Évaluation :
5

Ethan is the best costumer service. Everything are amazing Thank you so much guys for nice work.

MARK A. 
Évaluation :
5

I really enjoyed the offer attached to the hired truck. Uhaul is simply the best. Thanks

THEOPHILUS A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilmer U. 
Évaluation :
1

I pre-paid a unit. I had 5 points of contact. No one left a message! My unit was given away. When I went there with my movers-my unit was inaccessible.

veronica h.  |  Premières impressions 
Évaluation :
5

The customer service was exceptional and the facility was very well organized and clean.

Belinda P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra G.  |  Premières impressions 
Évaluation :
4

Place was clean and staff was nice but I was charged for an RV space instead of a storage unit and had to wait on supervisor to help/fix the problem

yesenia d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tehisha M.  |  Premières impressions 
Évaluation :
5

Staff was pleasant and very helpful- computers were giving them trouble but they immediately stepped up to make sure there was minimal inconvenience - thank you very much!

BARBARA H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa B.  |  Premières impressions 
Évaluation :
3

The facility is spotless, the unit was spotless. I had to use the bathroom, very clean and well stocked. The directions to get in after-hours were not that clear, it took a few extra minutes for me to get into the building. But once inside, you could tell that this facility was well taken care of. The text I received when I booked the unit said there would be a lock waiting for me in the unit. There was no lock, luckily there was a Target nearby and I was able to purchase one. However, when I went to the office the next day to seek a refund for the lock, the person was unable to help me. She was very professional and took down my information. I was told to come back when a manager was available. The lock was less than $14. I would expect that employees can be empowered to make a $14 decision, especially since I had a receipt and the text stating a lock would be in the unit. I have not had a chance to go back to the office, so I am still out my money. I provided my cell number, no call back. That is why I am rating this just average. Frank Ficaro 203-556-4792

Frank F.  |  Online Move In 
Évaluation :
5

My experience was pleasant and the staff was polite and helpful.

john w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer R.  |  Premières impressions 
Évaluation :
5

The staff I dealt with were extremely kind. The shift lead was an incredibly kind, social and professional person. He took care very good care of me. As soon as I walked in, you knew why he lead team.

Richard G.  |  Premières impressions 
Évaluation :
5

Great service.

Laura P.  |  Premières impressions 
Évaluation :
5

Great service - Friendly Helpful staff - Just want I need at A great price!!! Thank You U-Haul!!!

David B.  |  Premières impressions 
Évaluation :
5

You are running your company brilliantly. Merci.

Seth C.  |  Premières impressions 
Évaluation :
5

Very professional Thank You

Paul L.  |  Premières impressions 
Évaluation :
3

Very positive experience

David O.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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