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Harvey HCustomer Reviews for U-Haul Moving & Storage of Orleans
Testimonials From Recent Customers
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Nice, polite, friendly people, all good.
Bernie PIt sounds like there's definitely some confusion with the payment. Have you tried reaching out to the company's customer service to get this sorted out? They should be able to help you resolve the issue and ensure you're only charged the correct amount.
OMAR AThis location somehow in less than 12hrs managed to change my quoted base price of $2 007 to 2 852 a difference of $845.00. Then tried to say its probably the taxes. The tax hasn't even been added at that point. Being in a jam having to load a home and be on the road the next morning for a 10hr drive 2 provinces away what else can you do but take one for the team. Your online booking doesn't let you know that drop off locations are no longer excepting trucks. The location I drove to was such a location. i had to come back home call U-Haul and find another. Lucky that location was excepting. Your 1 800 people called the day before the rental to offer a hundred dollars off only to find out the person put the pickup location 1hr away and not at my original pickup location and didnt bother to tell me. Why would anyone drive 2hrs total when they could drive 40min total. Everyone makes errors and computers are only as good as the person putting in the info. But this was a big load of unnecessary stress. Thank you for your time.
Noel DInitial equipment was not road ready . Turn signals were not working. Staff struggled to find inventory and replacement. One trailer was found so I guess everything went well
Robert VYour head office personel when calling should have more compassion. Also when a customer takes time to set up a reservation for a certain size trailor for a certain date it should be honored.
Noella BService was excellent.. Lance
Lance TEverything was fine and I have no complaints. I was greeted with a smile by all employees and the entire installation was about 1 hour from the time I arrived to departure. A special mention to Melanie at the counter who also took the time to answer all my questions about e-bikes racks and made my stay enjoyable. Couldn't be happier. Merci
Gilles MHad everything we needed. Easy to reserve but some technical issues.
EMMA MI was told by the lady at counter that i will only have to either fill the tank or give the fuel money. She did not mention about the $30 fuel fee. When asked she said even i am seeing it for the 1st time n hence did not tell you in the beginning. This is such a scam to not tell customers about this hidden fee on top of the fuel cost. The lady at counter asked me to call back on sunday to enquire about this as she was unaware of this fee and did not know how to refund me. This is a bad customer service. The lady at counter should have told me first and if she was unaware then i should not be charged additional fee for it.
Shilpy WAlways good service, work well with me when they're busy. Always friendly and they likey dogs well the people who have met them
Destinee-Brookes NJust one staff member on duty at reception. I arrived 10 minutes early for arranged pick up of a trailer and had to wait 40 minutes to be served. I had to go looking for a lot attendant and found two people hooking up the same trailer. When my trailer was hooked up, one of the signal lights was defective and I had to go back into the office to have the contract amended. Overall, it took over an hour to rent a trailer which I had already reserved and checked in on line. Needed improvements are obvious….have adequate staff on duty, check equipment to identify defects before hooking up and have a better system for customers to link up with lot staff so customers don't have to wander around hoping to find someone.
Sean JWe rented a 10ft truck to move furniture from our garage to our storage unit. On both the date we booked and the day of pick-up the business was understaffed resulting in long wait times. We had booked for a Saturday morning at 9am and arrived at 845 to pick up the vehicle. By the time the lone staff member in the office could serve us it was 9:25 and we stood in line the whole time. Recognizing they were busy, we quickly drove home, loaded went to the storage unit unloaded and drove directly back to U-Haul. We had the vehicle less than 2 hours and travelled 9 miles and shut the vehicle off loading and unloading. The gas gauge never moved. Upon returning we were additionally charged for gas, and given no credit for under estimating our mileage and time of use. I will say, staff were friendly, and courteous but there was not enough of them. There was zero considerations given to all of the renters who were late getting their vehicles (we were certainly not the only ones who waited in long lines). And even when we tried to assist by bringing the vehicle back early and which we had cleaned, we were presented with a small additional gas charge. If staffing is an issue, perhaps adding additional self check-in and check-out stations at the locations would be beneficial. And customer service still goes a long way.As a customer, if late or over mileage etc I expect to pay more for my error. But I also expect the same from the business I am dealing with. Want to add again, the staff we dealt with were very nice, but felt the transaction could have been handled better
Tom FThis location needs to have more staff for processing clients at check in. I waited 30 minutes and barely moved in the line. It was a Saturday am at 9 and there was only one person working the check in counter. This is a complaint I read at lot on your website for this location. I was in line so long I was able to start and finish the online check in "Truck Share" process and leave before barely moving in the line. When I left there were still 5 clients ahead of me and 10 or more behind me. Do better. My truck was fine and the return was easy.
Brian MI recently rented as per contract #76070966. I submitted a negative review on-line. The ownership of this franchise needs to seriously look at customer service. On a busy Sat morning, there was only 1 agent working at the desk and from what I saw, only 2 people working out in the yard. This was totally unacceptable and the management of this franchise must take immediate action. Based on customer reviews, I won't be the only one avoiding this location until the ratings change. I would hope that the U-Haul brand looks into this. Sorry, but totally unimpressed. Guy Comeault Embrun Ont
Guy CI would recommend U-Haul to anyone who requires the kind of services they offer. The Innes Road (Orleans) staff provided great service and were exceptional to deal with.
DONNA M | Expérience généraleMelanie provided us with great service. It was a pleasant experience dealing with U-Haul. Thank you.
Delbert BHonestly, the point of sale system issues took almost as long to resolve as installing the hitch
Paul BThe customer service associate Terry was very rude and have no knowledge.first of all Must train your staff probably on your system and ypur business so they can answer cx questions, second of all Terry was very rude if he served me when i brought my business in i would have gone somewhere else.
salim cVery easy to load and unload the storage unit!
NATALIE E | Expérience généraleThere was only one person working and the wait time was ridiculous even when booking ahead of time. No signage or instruction by email beforehand on how to speed up the process. Waited 45 minutes to pickup when booked for 9 am.
Josianne CI’ve done this twice with no problems
Andre LGreat service. Thanks very much.
Brady BWill recommend this facility and location to friends and family looking for storage
David S | Expérience généraleA huge THANK YOU to the two women who staffed the front desk at the Innes location last Easter weekend -- they were so nice and helpful ! My daughter and I were able to save a lot of time and money with their suggestion that we rent a pod there in Ottawa rather than truck all of our stuff to Toronto and put it into a pod there. They went above and beyond to help us, and we really appreciated their patience and good humour.
david lI came to this store to pick up a ride share trailer. The truck that I had rented in Kingston had a check engine light showing,. This location swapped out the truck and even provided an employee to help me move the contents of the truck into the new one. The manager could not have been more helpful. She acted promptly to fix a problem that she had no part in creating and even started the paperwork to get me a refund on the fuel that I had just put into the faulty truck.
Greg SI was given the oldest, beat up truck they could find for a 1,600+ mile drive. I was told 'we send all of the old units to the US to retire'. I did not feel save driving this truck 100 miles let alone 1,600. They had a fleet of newer, much safer looking trucks on the lot and nobody seemed to consider the length of my drive when handing out this very tired truck. The service light came on less than a quarter of the way to my destination and some of the tires were questionable. I also had trouble getting it started twice. The truck was full of garbage when I picked it up. It was disgusting... I had to clean and disinfect it before my drive and I returned it cleaner that I received it. I honestly feel like I should have been paid to drive this vehicle to the US to help U-Haul 'retire' this unit but nope, I actually paid over $4 000 for the pleasure... I am sure there would have been a better way of getting this thing to the US if that was he end game while putting a customer in a safer, more reliable truck lending to a much more enjoyable, stress free experience.
Ron MThere was a very long line that took over 50 mins to get through and I ended up being late. Ideally higher staff for high traffic times. However, the staff member was efficient and friendly, thank you
Tiffanie RClear instructions when booking online so customers don't wait in line as it's not obvious or indicated
Aniss OTrucks are very noisy when you can’t hear the radio on when on the Highways.
Roger GGood service, friendly staff.
Gezae AAll was good staff was friendly and efficient.
Alain DThis rating is not a representation of the customer service but of the inadequate service of Headquarters as it was mentioned to me that all U-Haul centres experiences significant systems delays and shutdowns every end of month and Arizona office hasn't done anything to helps its employees and customers. Traffic was rude on the phone and may need some sensitivity training on how to speak to unsatisfied customers
clarra dVery professional staff will be renting again from this location
patrick tStaff was very helpful and accomodating. Great service.
Simon BA few things that first time senior citizens renters like me would appreciate: Location of the place to fill up the gas tank How to work the cruise control - if not used to driving vans such as yours, it's hard to keep; your eyes on the road while making sure one is not speeding. Thank you for your consideration of these. Diane
Diane GPicked up a covered 5x8 trailer. One indicator light didn't work, and there was a bit of garbage in the replacement trailer.
Fred BVery bad customer service. The lady at the desk was not pleasant. In addition, they don't even take the time to ensure the truck is full of gas. First and last time in renting there.
Charles DOnly my third attempt to install the hitch eventually succeeded. The first attempt on Sat failed, as it appeared that my car was a bit rusty, so the mechanic said that he needed more time than the 0,5h scheduler initially, during the online reservation. As the mechanic didn't have enough time buffer that day, the installation was rescheduled to the next Sat. On the next Sat, during the installation, it appeared that the hatch receiver was actually out of stock. I was told that the U-Haul centre would ask other centres for the hitch receiver, and then they would call me back. As I didn't receive any calls within a week after that, I called the centre myself on Fri, and was told that the centre got the receiver, but for some reason, my pre-scheduled Sat appointment will happen at 7AM, instead of 12PM. Fortunately, I was able to arrive at 7AM and finally got the installation. Bottom lines: 1) I like the quality of the hitch receiver itself, and the installation labor 2) I don't really like that I had to drive to the U-Haul centre three times, and the absence of notifications about the hitch obtaining, and the appointment re-scheduling.
Yevgen TI arrived to find the trailer I ordered was damaged. The staff weren't terribly sympathetic, though they directed me to a different location. Still, larger outlets like this one are more professional than the mom and pop Uhaul outlets attached to other businesses; they are terrible. Overall, this industry needs more competition.
Robert SMaking sure the interior is equally clean and smell nice like the outside that looks clean.
Uchenna AA day before the drive I got an offer from U-Haul getting a bigger truck and a lesser price. When I got to the U-Haul at the at the location I didn't got the discount that I was offer. The truck that I was supposed to take was locked between other trucks and the driver wasn't willing to help me getting the truck out of the truck lot. So overall not a very good experience
Yehonatan GHi Everything was fine except the person at the counter is not helpful at all. She looks always tired and like she doesn't like her job at all. Is not my first I have to ask her a question or a service. She is always like " I don;t care",is not my business,I don't give a shit.. She makes feel the customer that he he is always asking stupid and useless questions.Anyways, she should some training in customer service. The company and the service they provide are great but one employee can make the experience very disappointing Other than that I have been using the units and trucks for long time and no issues. All I would like to see is better attention at the counter during business hours Thanks
NELSON LDon’t lie to customers…
Fadi CShould have had more people at service counter at 9AM Saturday so customers don't have to stand in line so long. Initially only one person.
Barbara BThe equipment was clean, could of been a better truck for sure!
Fran LThanks for your help!
Tshimuanga K | Expérience généraleThe trailer on the reservation was not on the lot. It took a few minutes to get a new one. Drop off was quick and easy.
Brian CService was excellent and friendly, and the storage unit suited my needs well. Lots of parking. Easy to access.
LAURA P | Expérience généraleIt was quick, easy and simple. They even switched our reservation to a lower cost option. Pick up and drop off both went smoothly. Merci.
Dominique GI ordered a hand truck and a dollie. Neither were available when I picked up the truck. This is the second time it's happened. If I was notified prior I could've made other arrangements. But on move day, I had to scramble to resolve this.
Philip MService was a 10/10. Friendly, efficient and quick.
Sean RAll was good. Great service.
Shaun DPlease call!!! I wouldn't want another customer to go through what I went through. Again my number is 613-853-2497
diane mContinue to offer the same excellent service.
Paul WVery friendly and helpful staff.
terrance bSome minor issues with the truck. The driver's side wiper blade needs to be replaced The headlights are not aimed correctly The transmission downshifts roughly, should check on that before it gets worse The parking brake release is dodgy, I had to reapply the parking brake and re-release it a second time to get it to disengage the brake.
Paul AThe trailer needs a good cleaning and lubricantion
Moe AI deeply appreciate the service with a smile.
Kristine NThe cabin of the truck was not clean. The floor was dirty with salt, had dust and dirt in the cupholders. It had definitely not been cleaned for multiple rentals. When I tried to specify this after the rental, the app wanted to charge me an additional fee of $25. My rental cost was about $50. Other than this cleanliness issue I could have resolved with 2 or 3 wet wipes, everything was great. I would have given a score of excellent. Merci.
Dominic WGary did a great job and was very courteous explaining the process and showed me the final product.
TERRYLEONARD SGreat service, very helpful staff. Nice facility.
JAMES E | Premières impressionsTerry was very helpful. He showed me how to get to the locker, the locker itself, how to put on the lock, where the loading dock was, where the dollies were, how to enter the code to disarm the alarm, how to unlock the outside door, where the indoor loading dock was. He must do this dozens of times per day, but he was very patient and helpful.
DAVID V | Premières impressionsGlad you were able to accommodate our request to move to a slightly larger space. From beginning to end of our rental, everything was easy!
Sophie G | Expérience généraleCustomer service explaining the process was clear and concise. Very friendly staff on hand. Thank you for a smooth move in experience!
Keith G | Premières impressionsMoving from Dymon to U-Haul. Very pleased with the facility and staff. I feel confident in my decision to switch storage companies. Nothing but great things to say at this point.
Tae R | Premières impressionsAside from some reservation confusion which was eventually resolved, the move-in experience was handled efficiently and quickly to complete required paperwork and access a convenient storage unit to meet our needs. Very sensitive and helpful employees who took personal time to come with me to ensure I knew what to do before movers arrived with our household effects to place into storage. Many thanks to the staff for all the prior information as well.
Eva L | Premières impressionsThe young lady that served went above and beyond to make my transition into storage without a hitch. She needs to be commended on taking charge alone, with such a lineup waiting to be served. Bravo to her!
Sharron S | Premières impressionsThank you for being in Orleans when we needed you for storage, nice and close. Your facility was always clean, and friendly . The staff was always there to help. We know where to go if we need storage again in the future. Thanks
CAROL H | Expérience généraleTerry was most helpful with the storage unit set up. He explained the steps/rules/what to do/what to avoid and got us going with the rental for the 10 foot truck. Amazing service with a smile
Sophie P | Premières impressionsWe've been using Uhaul in Orleans since December 2022. We needed storage, and truck rentals a few times through the year. We always had excellent service, and everyone we dealt with was so friendly. Will be back next time we need storage or a rental.
Melanie M | Expérience généraleMove-in was very seamless, however, there was no lock/key provided within the unit so we needed to request this from an employee. Otherwise, all went exactly as specified in the documentation.
Trinity C | Online Move InNot pleased with the lack of Pro Rating after I vacated 16 days early. While not planned to move early, this is on me, I thought UHaul would prorate the rate like other local large storage companies.
Shelly B | Expérience généraleFabulous brand new facility. Convenient access.
BRUCE H | Premières impressionsFrom initial call to booking unit and ending unit rental the experience was excellent. Very good customer service, ease of access. Would highly recommend.
Nathalie B | Expérience généraleStaff seem overworked and confused at times. Otherwise courteous and helpful.
TERRA B | Expérience généraleTook advantage of the free month offer as I had rented a 26ft truck with a 5x8 trailer. I must say that it was very helpful to us and a very positive experience. My only recommendation when designing future facilities is that it would be nice if the inside loading/unloading areas were designed so that you pull through instead of having to back in. Just a bit of a pain with a trailer.
Gregory H | Expérience généraleGreat service and well organized facility.
hagar t | Expérience généraleMove in process was excellent. Elevators are large, facility is clean, and staff was very friendly and helpful. Please note you need a disc lock for your unit (which can be purchased at the facility)
MARJEAN R | Premières impressionsMove-in was easy, staff was friendly and efficient, the facilities are clean and well maintained, competitive pricing.
Michel W | Premières impressionsVery good set up and clean. Employees all very helpful and knowledgeable. Will definitely be back.
chris m | Expérience généraleThe entire experience was seamless from beginning to end. Will be recommending to others.
Elissa W | Expérience généraleTefe was my customer service rep as I checked in and she went above and beyond.
Nancy L | Online Move InI was billed $1,13 for WHAT. Brian
Brian O | Expérience généraleThe owner of the uhaul helped me directly she was amazing. Her name was Melanie i t9hink.
JEFFREY N | Premières impressionsI had come at the end of the month on a Saturday afternoon not thinking about the extra business they might be taking care of. The two Ladies were very friendly and provided excellent service. I was adding an additional unit to my contract which took no time at all. I was informed to use the call box if when I got to the unit there was a pad lock on it. There was and one of the Ladies was right over when I let them know. I have worked directly with customers in almost all my work and these two were amazing even on a crazy busy day.
LAWRENCE B | Premières impressionsWe received an email from U-Haul saying that we were eligible for a few unit. So we decided to go with u-haul again for our now 3rd unit and when I made the reservation they said that shouldn't be a problem and they could apply that when we go in to confirm our booking. But when our employee went and booked he had to pay. I called and they said that they couldn't access this and a manager would call me back, but no one has. The reservation email also said (in bold letters) FREE lock, and we had to pay for the lock. So there is miscommunication and misleading information. It doesn't make us confident with U-Haul. We've been clients and have had a company profile for years now, have 3 storage units with you, we rent trucks on a frequent basis and occasional units for clients, and we are just trying to obtain the free 1st month promotion we received via email. Can this please be applied? Thank you Christa 613-863-9803 (company number on file 613-266-4075)
Jeremie D | Premières impressionsTerry was so helpful and he offered a good customer service 👏
mohammad k | Expérience généraleI had an overall great experience. The staff is very friendly and helpful. The facility looked new and clean. I would not hesitate to use them again if I needed storage.
LEONARDO G | Expérience généraleAlthough, the overall experience with respect to storage was excellent. I was upset at UHaul policy with billing. When I first signed up for storage, it was pro-rated based on day of month I started. I had storage for several months and checked out days after being billed for a complete month. The associate at UHaul informed me there is no Pro-rating upon checkout. That's very upsetting as I had to pay the entire month even though I checked out. On that basis, I wouldn't recommend UHaul to anyone… sorry, I was ripped off because of this!
Nicola C | Expérience généraleAll your staff have been courteous and friendly as well as most professional. I am 86 and "tech-inept" so need a lot of help! Certainly very happy so far.
Gail G | Premières impressionsThe washroom at the facility was disgusting. The ladies did not want to use it. Because of this I rated low. This cant happen again The access, available equipment and building set up was well thought out. .
Richard D | Premières impressionsThe people and the facility are fine. Two things happened though, one when a mishap made that I had the wrong storage unit than the one reserved. Another unit was given after some time and back and forth. I had a truck full and two paid men waiting for two hours worth of salary.They compensated with a bigger unit for the same price, which was appreciated. The second thing happened was when I rented a truck to move in winter. When came the day and time the truck was in the back totally covered in ice and snow. It took a very long time to get it warm and roadworthy. Again making for delays and expenses with the hired help. No other truck was ready or help offered. Because of these two events I give an average rating.
LINE V | Expérience généraleThere should be signage and a map when you get off the elevator to be able to know which way you are going to get to your locker. There is a map on the first floor, I thought there would've been one on the 2nd.
Kim K | Online Move InNot your fault. But location is very far
Bella X | Premières impressionsThere is a problem with elevator door where it does not detect objects are in the door and forcefully closes the door
MOSLEM H | Premières impressionsIt was a very safe and friendly experience. Will highly recommend. Thank you. Gael.
GAEL P | Expérience généraleI had water in my unit twice, luckily nothing was damaged but it shouldn't have happened.
Steve S | Expérience généraleThe young man who helped me (I am sorry, I did not get his name) was the most professional I have ever seen there. He was amazing, respectful, understood exactly what I needed. In my mind, he went above and beyond. If I owned a company, I would steal him from you.
Marie R | Premières impressionsOne of the drive in Garages wasn't working. And the other used. I hope it's working as it will be raining today!
MARTIN H | Premières impressionsFrame at staff and facility. Thanks so much.
GREGORY F | Expérience généraleS.O.
ASHWANI K | Premières impressionsAnswer 6 I put a no because I wanted to put a maybe. The service was good in ottawa.. need more staff on weekends...assistant manager was great. Cornwall location was sketchy.... hated the uhaul app. Especially for check in as it gave different gas levels... don't know why there was a discrepancy between app and your main system. The app said half a tank of gas which matched the truck while your main computer system did 3/4 of a tank... was not impressed as we filled up the truck for half a tank and was going to be charged for not going to 3/4...that is not right... what if I did self check out in the app? It would of charged me more.... plus, someone smoked in the truck and there was no where to capture that during pick up in the app...couldn't move past the field without a picture of smoke. Took random picture then found Coffee stains on the floor and could not add another picture to show how dirty cab was....
Diane G | Premières impressionsI didn’t rent a storage locker I’m being scammed
Tom S | Premières impressionsExcellent people to understand and deal with
Garry B | Expérience généraleLe service est uniquement en anglais
Rony D | Premières impressionsExcellent, helpful staff, great price, 10 plus on everything. We will spread the word.
Edward A | Expérience généraleNot comparable to Dymon. I called the facility to ask questions before booking and I booked directly through the location I wanted. I booked a 10x20 but when we arrived we were told they don't have 10x20 spaces but rather we would get 2 10x10 units. They did not tell me that over the phone, nor in the reservation. When I arrived I had the reservation in the uhaul app but they could not find it. I also asked over the phone if a large moving truck could pull up to an area and be loaded and unloaded without going up and down a ramp. They said yes. They do not have this at the facility.
JONATHAN N | Premières impressionsVery clean and easily accessible. Thank you for the great service pertaining to storage.
Carole C | Expérience généraleSudden SIREN STARTED YELLING after I opened my storage unit. Very loud and unexpectedly. Sure I checked in thus disarmed the alarm before opening my unit. Then another sudden SIREN STARTED YELLING when I closed my unit. Used intercom, asked for support, 2 employees came and didn't find the reason for alarms. Then I checked out, i.e. armed the alarm which should be triggered only if someone openes the unit without prior disarming the alarm. Employees left, and after some time another SIREN STARTED YELLING for no apparent reason at all, as no buttons were pressed or doors opened for 2-3 minutes before that. After calming down ANOTHER SIREN STARTED YELLING. And after calming down ANOTHER SIREN STARTED YELLING. I used intercom - no response for a few minutes. I opened the gate to drive out and another SIREN STARTED YELLING. Found employees myself, they said they run out of office hours thus can do nothing about it that day. I agreed with assistant manager he'd check the next day and send the email confirming the issue was fixed. I didn't receive such an email from him that next day. In a day I accessed the unit again, no siren was triggered but it can yell another time. While employees were friendly, no practical support to the issue was provided. Plus mandatory purchase of a lock ($10) during contract sign which wasn't communicated in advance - they didn't allow using own lock; and attempt to upsell monthly insurance service implying it's mandatory: no "I don't wan't extra insurance at all" option when looking at insurance price options. Overall, loud unexpected SIREN for no reason, no one at support via intercom for a few minutes when really required, email confirmation of issue fix wasn't delivered as promised, deceptive sales practices. Can't recommend.
IVAN K | Premières impressionsBien
Weidong S | Premières impressionsAlthough the building is great, the smell inside is horrible. It gave me a headache. Possibly the chemicals used for pest control??
Anik L | Premières impressionsConvenient location easy to access clean
LINDAT C | Expérience généraleExcellent service and very professional and friendly staff. The storage is very clean. I got my things after a year and a half, and everything was in excellent condition. I highly recommend UHaul on Innes Road, Ottawa.
Amr T | Expérience généraleThe gentleman that helped book my storage unit and return the trailer was very kind, understanding, and went above and beyond to provide me with excellent customer service. He deserves to be recognized and told he is an asset to your company. I hope these comments make their way to him.
Cory W | Premières impressionsI have bad experience I was over charged when moving out
HASSANE G | Expérience généraleSo much more than I was expecting for a storage facility. Convenient, equipment supplied and courteous staff. Great experience.
LYNDA H | Premières impressionsVery friendly customer service and clean facility!
Sylvie T | Premières impressionsThe store was not accommodating at all!
Mahmood A | Expérience généraleMy move-in and move-out experiences were made seamless with UHAUL's user-friendly services.
Wasiq A | Expérience généraleMove out was carried out without any problem. Staff were very helpful.
Barb C | Expérience généraleToo corporate. People onsite of with no power to satisfy the customer. Accidentally booked a unit too small. An hour later got to site and noticed my mistake and asked to move to a larger one. Was forced to pay for a month for the accident unit. Staffed laughed and said they couldn't do anything. I will never rent with you again
JOHN H | Premières impressionsMy things were covered with stuff that fell from the ceiling, thankfully it was just some bins that were affected.
sara-ann F | Expérience généraleWHEN WE SPEAK FRENCH TO YOUR STAFF, THEY DON'T APPRECIATE AND HELP. IT WAS A BAD EXPERIENCE.
veronique t | Expérience généraleNice new building. And nice bay for unloading, but only if the door was larger. The crates were very helpful when unloading, made our life much easier. Merci.
Bassem E | Premières impressionsI honestly have to say I was very pleased with my whole experience. I've been moving during the month of February and everything from renting trailers and a truck to getting a storage unit , the experience has been great . Everyone was very friendly , the prices are fair and the whole process is just very convenient Keep up the great work !
JON I | Premières impressionsStaff were all friendly,helpful in every way not only for storage and rented a trailer excellent thank you
PATRICK D | Expérience généraleStaff, very supportive...facility is well maintained and meets expectations.
PIERRE P | Premières impressionsI particularly appreciate that storage units can be closed/ vacated without advanced notice or penalty. This was the reason I chose uhaul over Dymon and will do so again in the future. Thanks for an excellent experience. Cannot think of anything that would improve it…. Thanks again. Debra Pfahl
Debra P | Expérience généraleThis place is very helpful and very accommodative, the manager Mohammad was extremely helpful and polite
Mahmood A | Premières impressionsI wanted to leave my unit and they do not allow pro rated policy has forced me to keep the unit till end of Feb - terrible policy and staff seemed uncaring advising me of such
Remyngton H | Premières impressionsWhen you feel there is a problem with my account, or that I am not paying enough, you CALL. We did not set up our accounts at UHaul. Your staff did. I was told I was paying for the package signature feature. We have absolutely left because of the new manager and staff. Moving down the road to Dymon, they will not just throw on charges but CALL us if there is a problem with our bill.
Steven R | Expérience généraleAll of my experiences with this U-haul, in the past two years, have been excellent. From the truck rental for my long distance move to two years of storage, to the last rentals for our final move. Everything went smoothly including a surprise discount in Dec for a multi-day truck rental. I would recommend this facility to anyone.
VERONAI C | Expérience généralevery easy after hours move in.
Glen K | Online Move InGreat service from staff and never an issue with anything. I am very satisfied with the storage facility and would return if I needed storage in the future.
GILLES G | Expérience généraleYour floors in the facility are uneven and have cracks/little ledges which make it more difficult to move large and heavy objects. The 2 key entry is also a bit overkill… entering one code should be enough. Overall decent experience
Stefanie S | Expérience généraleFriendly helpful staff and a clean environment. This is a very well-managed U-Haul Moving and Storage location!
Tamara F | Expérience généraleAlthough understaffed, we always had excellent service
Melanie B | Expérience généraleI WENT TO THE FACILITY IN JULY AND MADE ARRANGEMENTS FOR A PARTICULAR LOCKER. WHEN I WENT BACK IN SEPTEMBER THERE WAS NO RECORD OF MY PREVIOUS VISIT. THIS LAST VISIT WAS EXCELLENT. SERVICE AND CARE WAS ABOVE AND BEYOND.
Lawrence B | Premières impressionsNice place, very clean but a little pricey.
Garfield R | Expérience généraleStaff were ALL unhelpful and were ALL rude. Had to return 3 times in order to get my reservation because of the system only being able to accept cash. Worse customer service ive received in a long time if not ever. Especially on a crucial day such as moving day.
Guillaume M | Premières impressionsOnly complaint I have is that my whole reservation I made online with somebody at the 1877 number it the whole reservation was wrong from my spelling of name to rearranging my cell number. I was also supposed to get a 10 ft truck and they messed that up to told me I was paying 29 for the truck plus insurance gas and kms. I put gas myself and u guys charged me 185 plus taxes instead. But for the most part the staff was helpful at the location I was frustrated and the helped fix most of the issues but the cost was way more than I expected.
Micheal B | Premières impressionsGreat location and super helpful staff. Loved the drive in unload/load bays. So convenient!
MICHELLE B | Expérience généraleIt was quite busy as I went on a weekend. I wasn't rushed through, all of my questions were answered, I recieved the same great friendly service as I would have if I were the only person there. The rental of my storage unit was pleasant and simple, also the unit itself was spotless. Very happy with my experience, the staff at this location were great.
Sandra E | Premières impressionsI would like to recognize Gabriel at this location. Our rental went a bit sideways with some confusion on the storage unit but Gabriel ensured that we were taken care of. I called to follow up on a few things and Gabriel remembered who I was and again showed true professionalism. Thank you for the great service!!!
Justin L | Expérience généraleI reserved a specific size and left my credit card on file to guarantee the space I needed. When I got there, they told me they didn't have my size. I ended up having to get two spaces that cost me $150 plus taxes more than what I had reserved. When I went to the manager and told him what had happened. He told me I should have come in and reserved right away. I told him that the person that I spoke to on the phone never told me that. He told me that it was too bad and there was nothing he could do. When I finally had to take the two smaller units, there was mouse feces all over the ground. The facility is poorly maintained. The service is poor and leadership and customer service from the top down is severely lacking.
Gwen M | Expérience généraleI went through a very very rough couple of years and had often times had no way of paying my storage but in the end with a small confrontations a gift was given to me as a deal , which I took and I was able to have my property at a small payment. I'm happy and I thank you
ELYANE M | Expérience généraleGood choices of material in store. Employees very helpful!
CARMELLE J | Expérience généraleGrandement apprécié être servi en français
Gilbert P | Premières impressionsI've been using U-Haul for over 2 years and so far my experience are pleasant. The Manager is very understanding and helpful, (I believe his name was Steven), who helped me previously. Jason, the gentleman that assisted me yesterday July 1st was very accommodating, super patient and helpful. All the staff are approachable and friendly. The customer service is awesome. Although, the wait time on the phone is way too long being on hold. The mobile check In and out is super convenient. The website could be improved. The storage units are clean and well maintained. *The only request I can ask is that for the units that are on 2nd level could really use a mechanical lift to help elevate and lift the furniture/appliance, household items, because just like me with back injuries could help not contribute to more injury and prolonged the back pains when moving the stuff into the storage(s). Over all, everything was great! Thank you so much!
Lovely C | Premières impressionsAlthough I had already paid up until July 16, I would have appreciated some type of rebate, having moved out of unit 15 days early. Especially since I also reserved a truck with you as well. That extra $120 could have been used elsewhere while it in moving process.
Jenn M | Expérience généraleGreat experience!!
Amanda C | Premières impressionsAlthough I only had the storage unit for one month it was very convenient and accessible to my daughter who was using it to store her things till she found new living arrangements.
Garry W | Expérience généraleVery clean place with friendly staff. Will definitely rent locker at Orleans location.
Rajiv K | Expérience généraleHighly impressive.
John B | Premières impressionsExcellent competent service
gilles l | Premières impressionsThere was rodent droppings in the unit. I couldn't quickly locate a broom to sweep out the unit, so I had to use my shoe to try and remove as much as possible before storing my items. Additionally, the heat is still on in the loading dock and made it uncomfortable for unloading things unless we kept opening the garage door. These things aside, the experience was great - staff were friendly and attentive. The person who unlocked the locker was done their shift by the time we were done in the office but still showed us to the locker so the other employee could continue to work in the office.
Tiffany W | Premières impressionsAfter receiving great service, I wish to highlight the work of Mélanie Dupont, the G.M. for the U-Haul store located in Orleans, ON - Innes Road. She has met and exceded my service expectations every time I have needed help duing my locker rental period. Her team is a reflection of her persona and committment to delivering excellent customer service....simply a great team and individual. A happy client, Pierre Plante, Ottawa, ON, Canada.
Pierre P | Expérience généraleThe general manger Melanie DuPont has been very helpful and goes above and beyond the call of duty to ensure client satisfaction and to resolve difficult issues!
SHAWN R | Premières impressionsMelanie made our experience and excellent one! Always smiling and very helpful. Merci!
Vianney C | Expérience généraleImmaculate facilities with friendly staff. Easy to use online booking.
Jeff L | Premières impressionsThe lady at the front..forget her name.. was very respectful and helpful..
Ray C | Premières impressionsGood service from staff.
David S | Premières impressionsI had the pleasure of being helped my the manager at Uhaul at 3636 Innes rd. The store manager Melanie was extremely helpful in all kind of ways. She went above and beyond in helping me and my wife. Her service was excellent and i would definitely recommend this Uhaul location to friends and family.
abdallah A | Expérience généraleLove that you have samples of the rooms and entry boxes to explain everything. Makes choosing the right size convenient and easy. I love the extra security with the alarm feature as well.
LINDAT C | Premières impressionsI have already recommended U-haul to friends and family and if need be I would rent from U-haul again no questions asked. Merci.
Cyntia P | Expérience généraleThe manager and staff at uhaul were always very professional and answered all my questions patiently, they deal with a great deal of customer driven stress but always keep their cool. The security set up with keypad sign in and out is the best in the industry, far better than the competition. Pricing is competitive, and i was always greeted by name, so i felt safe storing our house contents at uhaul. Keep up the great work.
Mark D | Expérience généraleLine up for service was long (30 min) with only 1 booking agent for about 20 min
MICHAELG M | Premières impressionsTo the General manager, Melanie DuPont I really really appreciate your help financially And your kindness and understand my Situation. And to all your stuff very helpful. Again thank you so much MAY GOD BLESS YOU AND YOUR FAMILY. Happy Holiday.
Majona P | Expérience générale- the trucks were not parked in order: when we picked up our truck, it took 4 times before getting a truck that was actually accessible. The first one was stuck between two other trucks, then, the 2nd one, one door was not closing, the 3rd one was also stuck between two trucks... We had to look at a truck available (i.e. in front of truck line) and run back to the staff inside to tell them which one was in the front. All of that involved a lot of running from and to the truck parking lot.
Elizabeth F | Premières impressionsClient service was excellent from the manager to the employees. I will recommend this facility to family and friends.
Tania A | Premières impressionsService was great, the staff were outstanding. Very clean and well maintained facility.
Frank L | Expérience généraleStaff very helpful and manager very accommodating. Would definitely recommend.
Jane C | Premières impressionsWould use these facilities anytime. The Manager Melanie Dupont was excellent to deal with. Always greeted you with a smile and always willing to help you in any way. Thank you Pierre Robinson
Pierre R | Expérience généraleEven after closing my account and emptying my locker 3 days before my billing date. I was still charged for the next month. It took me two hours of waiting on the phone lines to resolve it. Will not come back. Will spread the ineptitude and lack of organization to all seeking a recommendation
James O | Expérience généraleGood service great keep going
Elias A | Premières impressionsThis was a terrible experience and will never use UHaul storage ever again. If you want me to pay oxide details please contact me at 613-608-9827
vanessa l | Expérience généraleI dealt with Melanie, one of the Managers and the service level exceeded expectations. She was prompt, courteous and resourceful. I appreciated it!
Pierre P | Premières impressionsVery professional and helpful
Alan A | Premières impressionsSome minor computer software issues with attendant using the system. Hannah was very helpful and went the extra mile to be super helpful as this was my first time using the storage services side.
Jerome D | Premières impressionsLove the people they where always very helpful and professional. I will be back in the future.
mark F | Expérience généraleDid take a pix of the unit after it was cleared and swept. Not sure where to send it tho. Great service. Thank you.
Allan G | Expérience généraleThe young lady helping me was very helpful, Hannah I think was her name. She was very kind went out of her way to help.
mark F | Premières impressionsWhen I came to the facility, the staff could not get my card to work. I had to go back 5 times to try to open the door without being able to get in. The staff was unorganized, no one knew what was going on. It was unprofessional and frustrating
Caroline T | Premières impressionsMelanie DuPont was excellent
kevan h | Premières impressionsI received specific information about my truck rental from the manager in orleans. In her absence, the front workers were very unhelpful and my issue was not solved. I have closed my account with UHaul and have also contacted the manager. Also I was told if I close my unit early there would be a prorated refund. Perhaps I was wrong but this is was disappointing. There has got to be a better way for clients to have a much better experience at your Uhaul location.
melodie w | Expérience généraleThank you Melanie for your amazing professionnal attitude. You were very helpfull in finding the best solution to accommodate our needs.
HELENE L | Expérience généraleWhen we arrived our locker was taken and had to then move to a second level locker which was very inconvenient due to the size and weight of our items. I will say that the staff member who helped us solve the issue was extremely friendly and wanted to make sure we were ok. However the staff at the counter were less then friendly specifically when the staff member that helped us wanted questions answered. It was extremely busy with returns and understand the staff was under pressure.
vanessa l | Premières impressionsGreat location for me personally Very clean Had a little issue with my door code but that didn’t cause an issue with access
FREDERICKG D | Premières impressionsThanks very much, guy.
Katshunga V | Expérience généraleGreat experience. The staff at 3636 Innes Rd Orleans ON is very friendly and accommodating. They went above and beyond what I was expecting. I recommand this location to everyone.
Mohcine C | Premières impressionsKailey was very friendly and helpful with all my questions while I was moving into the storage unit. 10/10
Colton G | Premières impressionsNot very happy with U-Haul.
TAY G | Expérience généraleAttendants on front desk need more training.
DOUGLASJ R | Expérience généraleExtremely difficult to get in touch with. Probably more and better trained staff needed.
Jean S | Premières impressionsTheir employee Melanie was a breath of fresh air when it comes to service staff. She was genuinely interested in our satisfaction.
Steve R | Expérience généraleThe reservation of the truck was ok in Gatineau, but they didn't find our reservation for the storage. Hopefully, Chanel organized everything with Melanie in Ottawa to find us storage for the same day. The service with Melanie was excellent. Less stressfull
HELENE L | Premières impressionsNothing bad to say Good service and easy access to storage
michel c | Expérience généraleGood staff
Steven C | Expérience généraleFriendly staff and helpful!!
Cynthia Q | Expérience généraleVery convenient and clean. Will definitely use this again.
Shuang H | Expérience généraleGreat experience! Easy access from the loading dock to the locker. Spotlessly clean.
Phil L | Expérience généraleWent above and beyond to accommodate me in a strange and urgent situation. Very thankful for all of their help.
Adam M | Premières impressionsEmployees very helpful and did everything to make my experience very good.
Roger B | Premières impressionsStaff made it amazing / online system sucks
Steven C | Premières impressionsEverything Melanie did was perfect. Made the whole moving experience that much better. She has that whole place on lock down.
Patrick M | Premières impressionsVery pleased with the service, convenience and cleanliness.
David S | Expérience généraleI got charged late fees while the money was in my account so many times. I even called last month to ask why the payment did not go through and why I had no emails, the lady helped me and tried to reprocess the payment and it still did not work. I decided to empty my unit and use another storage. The staff at the Orleans location is helpful however the general Uhaul number is useless. I will NEVER rent another storage unit from uhaul just based on the service I received.
Maxime P | Expérience généraleThis was the worst experience I have ever had with uhaul i would never recommend this company to anyone unless they love headaches would have rather paid thousands of dollars to a moving company instead. This was jus unbelievable and horrible but your quick to take your customers money.
andrea l | Expérience généraleCommunication with staff and resolve of issues with staff was very good, except for management (Paul Parker). Received email notifications, forced to come in in-person to resolve and never got any follow up by him. Don't know anything of him except for his name by title (pathetic leadership). However, first time dealing with latest management (Melanie) and resolved satisfactorily. Had it not been for her save, this would be the last time we use these services.
Michael M | Expérience généraleWell done, a great facility and friendly staff.
Jim B | Expérience généraleVery happy experience. Have used Dymon in the past and found your facility and options more flexible.
Ted A | Expérience généraleGreat service and we'll look forward to using your facilities in the future if the need arises. Merci
SIMON L | Expérience généraleStaff is amazing!
Diane P | Expérience généraleAwesome service.
Michael B | Expérience généraleVery professional and helpful.
Roger B | Expérience généraleI closed out my locker 3weeks before the month was up..it would have been nice to receive some kind of rebate!!..
mike c | Expérience généraleI have never been treated better by a team of staff collectively throughout the entire process of moving in, moving out and many truck rentals. The manager was also genuine, kind and helpful with my questions/concerns and I even witnessed him deal with a challenging customer situation in the loading bay beside me where the customer was disrespectful and he handled it professionally. I would 100 % return to this location
Kevin C | Expérience généraleExcellent service, thank you.
Denise L | Expérience généralestaff always ready to help and assists. I was very pleased by the service. Merci.
Charles L | Expérience généraleWow... very impressed with the service! Facilités are beautiful, clean and very secure! The customer service was excellent.
Chantal G | Premières impressionsThe Manager (Young Guy) was very disrespectful. opened my storage without notifying me and additionally treated me very disrespectfully! Not recommended at all; not only that person should not be a manager but he should not be allowed to speak with customers. Because for a customer to be treated poorly is the worst memory he or she has from that business.
Mahmood A | Expérience généraleGreat staff, very knowledgable and helpful. Merci
Mark M | Premières impressionsSuper helpful and accommodating.
Michael B | Premières impressionsThere is a female employee who works only day shifts from what I have noticed.... long dark hair. She never smiles, never a pleasant welcome... does not look happy to be working. We have encountered her three times. In the beginning of my rentals she was to have the manager call me (Paul) as we first booked on line and what we booked was not available (not our fault the website was not reflective of what was available) so I told her that I wanted to have the same price of a unit t that we booked online for. She said she couldn't authorize that and would have the manager call me. Never received a call. I called 3 times to speak to Paul and talked to the same girl 3 times she said Paul wasn't in ... so I asked her 3 times to have Paul call me. Never got a call. I was so frustrated that I just gave up on trying... it ended up that I needed and second locker which aggravated me even more because I didn't want my stuff all over Ottawa. Most of the staff that work there are not welcoming... there is one other girl with long dark hair who is very pleasant and always smiling and the manager Paul is very pleasant Based on my experience with that First Lady ... and other unfriendly workers And feeling very unwelcome as a customer..... Not sure if I would return or recommend the site on Innes Road in Ottawa
Garden o | Expérience généraleAmazing customer service Definitely recommend and will use them again.
jean-marc D | Expérience généralecould say the service and faviliaties are really good thanks
NELSON L | Premières impressionsLittle pricey...
Chris D | Expérience généraleWhen everyone else were booked, UHaul saved us. The staff was calm and very knowledgeable.
DUARTE E | Premières impressionsThe place is nice and clean, people seem nice when helping customers. I'm here to store stuff while trying to clean out my late mothers house. It would be nice is the mask guidelines were more closely adhered to. I have an 11 month old baby boy who was born with holes in his lungs.. I'd rather not find out if he's covid proof...
David J | Online Move InVery user friendly facility for moving in. Washrooms were spotless clean. East loading docks
Jason C | Premières impressionsI don't know if we forgot instructions or if the person renting us the space but we did not get a code so when we put our goods in storage the alarm sounded snd the same happened when we removed our things. We were told only then that we had to enter a code at the door. Otherwise it was fine.
francine g | Expérience généraleLocker was dirty. I had to clean it myself.
Michael D | Premières impressionsMy only negative feedback is that there could be more support in office as each time I went in the wait was long and only one staff working.
Mary R | Expérience généraleRegarding closing the account: I was surprise to find out that their was no pro-rata per day with U-Haul. I should of read the whole contract at the counter in front of your cashier employee before agreeing of taking the storage unit. Unfortunately its impossible to read the find print of your contract when the booking is done over the phone or at the counter. IF I MAY SUGEST, this should be clarify at the time of the booking on the phone or at the counter by your sale team, this would certainly prevent a disappointment, frustration and hard ship when money is tight. Thanks again
Germain C | Expérience généraleVery clean facility, easy access to storage locker, nice👍
LORNEFRANK M | Expérience généraleAwesome service and center has a excellent/friendly manager . Thanks Uhaul!
Daniel K | Expérience généraleThe manager gave me a guided tour to my storage locker and explained how to access the building and access the service doors and how to exit once completed. The facility is very clean, well laid out and the staff was very professional and personal.
Ed J | Online Move InGreat staff!
Souraya G | Premières impressionsIt's the lines. It takes a Lot of time to get a storage locker or to pick up a truck. When you are just buying boxes, you may have to wait for an hour. Make a self checkout or SOMETHING!
jOHN W | Expérience généraleOverall satisfied. One issue was that the map did not match reality and the unit we were originally assigned was a different size and we had to go back to the office to wait in line and get moved to another location. Not a huge deal, but also a bit strange. While we were waiting, the couple in front of use were clearly having the same issue. A bit strange that that if the map is wrong that it would not be corrected or at least that the staff would not know which were which even if there had not been time yet to fix the maps. Also, no apology for inconvenience, which was not necessary but would have been nice. Clean and nice facility.
Michelle B | Premières impressionsMy only complaint is that monthly rates are not pro rated.
Jaime R | Expérience généraleVery nice place to store your possessions but over $300 per month was a bit expensive and it turns out we didn't need a unit that big. But overall good experience and friendly staff
Marc M | Expérience généraleUpset that the walk in reservation was not "Saved". I called 2 days before my check in and all data was lost i had to go the reservation process. I also couldn't check in on line I was always getting an error.. Regardless of the protection glass your staff should still wear masks... You should have a touchless pay system, pen, key pad were not disinfected after use.
Chris D | Premières impressionsVery helpful, professional, knowledgeable and helpful staff.
Ed l | Premières impressionsVery helpful and friendly
Barbara G | Online Move InWe are so happy we chose this UHaul franchise to store our household items between moves, the staff is very professional and courteous and the facility is spotless and well laid out, the manager is great at handling all kinds of questions from customers and he always has a smile to offer, we highly recommend uhaul for your storage needs large and small !
Mark D | Premières impressionsJUst Excellent!!!
Nelson L | Expérience généraleThe indoor storage space was great. The problem I had over and over again, is that I couldn't get in. I wasted time and money when I was trying to move out, because the code was not working. I called and told them the next day, they said they will reset it,I came back after work and couldn't get in again! There is no one to call after 7 pm. I had to wait again till the next day. Then there's the confusing issue of 2 boxes, to punch your number into, and you have to punch in your number to the one on the left first... if you punch it in on the right before the left it will look you out- no one explained that until I got locked out- it makes no sense why it has to be that way- , anyways my number did not work in either boxes.Then I realized there's a 3rd punch in box. There should be clear instructions. It was a very frustrating experience to go there 3 times, and be looked out all there times after getting reassurances from the staff that my code works and that I should be able to get in.
MAGIDA K | Expérience généraleI willl use only uhaul in the future. The staff were amazing. So helpful and accommodating. I recommend them to everyone. Clean, bright and secure. I stored all of my belongings at the Innes Road location for over two years and did not have a single problem. Definitely a 5-star moving and storage facility.
kathy c | Expérience généraleI had used other storage facilities before but when I walked into your facility, I felt like I was walking into a five star hotel. Merci
Johanne S | Expérience généraleVery, very clean and safe
Martha R | Expérience généraleWould highly recommend U-Haul Orléans. Staff and management were very helpful and the facility was easy to access and very clean. Made my move a lot easier.
chris C | Expérience généraleEasy access to my locker, very clean storage facility.👍
LORNEFRANK M | Premières impressionsGood Job No Issues
Hai-Seng N | Premières impressionsVery accessible. Storage space was very clean.
joanne j | Expérience généraleGood morning, You will see that I have already place a call regarding my quote on the storage in my account. During my telephone conversation last week, i was quoted 124,95 for a storage space equal or relatively close to the 15ft moving truck I rented. But. on august 29, when i brought my items, I was toll that the price was 269,95 per month with the first month free. That is not what I agreed. You can reach me at 613-446-7486 or cell 819-664-8046 Thank You
Germain C | Premières impressionsSlow Even I asked for 10x15 unit they gave me 10x10 and10x5 I booked 20’ truck they gave me 15’
Othman A | Premières impressionsThank you u-haul all the staff excellent job storage very clean 100 % I'm happy
Rolando L | Premières impressionsI will always use this facility if I need the storage within the area. Very clean and well organized.
ROLANDO C | Online Move InMy rental trucks air conditioning wasn't working. It was very hot and uncomfortable. Also the service is very very slow, you need to hire more people. I left the lineup because I couldn't wait..you can't have 1 person working, and answering phone calls and 10 people in line. Other than than that, I loved the 24 hour access to my storage unit and the fact that it's heated in the winter...
MAGIDA K | Premières impressionsThis was my first time renting a self storage space and it went really well. I had great assistance from your staff, who were friendly, thorough and helpful! Merci.
Ottawa A | Premières impressionsThe whole process was pretty efficient. I would definitely recommend and use again if the need arises!
Lynn C | Expérience généraleGood services. Good rates.
Joel F | Expérience généraleThis storage facility did not have any security locks available to buy. This should not happen given it's the first of the month and it's a storage facility. Security locks are pretty essential.
CHELSEY C | Premières impressionsI would have appreciate to know in advance the facility didnt have proper lock in stock and know the procedure.
Kim L | Online Move InEveryone at this location was super helpful and friendly! The unit was impeccably cleaning! Very convenient having the drive in unloading dock!
Shannon R | Expérience généraleAwesome!!
KERRY K | Premières impressionsBad experience with the Manager. Every time I needed to see a staff member, had to wait a long time in line. Staff serves one person and then disappear when there is a line of people waiting to be helped. Anyway, I'm glad I'm out of there.
Gerald G | Expérience généraleTout simplement parfait! Bravo!!!
bruno s | Expérience généraleThe facility is excellent and well equipped. The washroom was really appreciated. Occasionally the line-up to see a staff member was long as the storage facility is combined with the trailer/vehicle rental business but usually if it was too busy I could return at another date.
Frank J | Expérience généraleWas the best place for my storage ( waiting for my new condo); easy access, very clean, very secure. I would recommend this place and would not hesitate if I need any size of storage unit in the futur. Thank You U-Haul
christine n | Expérience généraleBig Thank You to Paul. He is very professional and courteous!
kendall h | Expérience généraleGreat place for storage or buying moving/packing supply. My storage unit was easy access and secure, very clean place. Merci
christine n | Premières impressionsHad the pleasure to deal with Paul again. He's the general manager of the location. Very nice, friendly and knowledgeable.
Georges A | Premières impressionsExcellent service , Facility Manager Paul was super helpfull and friendly.
Salman B | Expérience généraleGreat place, easy access and very clean
christine n | Expérience généraleSo far, so good
Lise F | Online Move InAmazing place, secure and clean!
alejandro S | Expérience généraleThe service was great!
chris g | Premières impressionsA little disappointed that the price for the 5x10 unit online was $5 more per month online (which I paid) than the price advertised at the entrance to the facility.
Michael J | Premières impressionsActually, quite impressed with the cleanliness and measures that were quickly put in place for COVID that appeared to be fairly seamless given the already orderly and clean environment. I would definitely recommend and go back!
Rebecca G | Expérience généraleEasy process from move in to move out. Would use these storage facilities again and highly recommend.
Ainslie F | Expérience généraleSome improvements in the website when signing up is a little difficult and when you check there are items that in there that you did not selected. Signing in is hidden at the bottom in Manage you account. Also reservation is hard when I select storage to reserve and checking out I received an error, double check everything but still error. I only get through when I select rent instead of reservation. Other than that the move in is smooth and easy.
ROLANDO C | Online Move In3. There were mouse droppings in the storage locker. My niece complained and a staff member immediately swept our the space and replaced the poison, which had disappeared. My recommendation would be contingent on knowing the problem has been cleared up permanently.
Richard M | Premières impressionsClean, indoor load/unload is convenient and pricing is competetive.
Manfred K | Expérience généraleThe staff need better customer training
lola l | Expérience généraleEasy to move in. Excellent customer service.
Melanie B | Premières impressionsManager is the worse I have ever had to deal with. Never replied to messages or emails. Never was at the office. He should not be managing the Uhaul location Never recommend location to anyone
lynn g | Expérience généralei canceled my membership in december and 2 months later i’m still getting bills from you guys. bad service and very bad people working for you guys at orleans location in ottawa
derick b | Expérience généralePaul was a great help. I couldn't be more pleased with his service.
Carol N | Premières impressionsVery nice.
Serge D | Expérience généraleOur experience was very positive, staff friendly and very helpful. I would definitively recommend. Merci
terry F | Expérience généraleWe booked a 1 way drop off in Orleans from Kingston....unknown to us an error was made and they expected the truck to be delivered to Manotick....had to speak with customer relation to resolve it.
Richard F | Premières impressionsThe guy at front desk did not know how to smile, he looked like he hated his job . Didn't give help at first to find the truck.
Louise S | Premières impressionsneed better explanation of security access pads
Ron L | Expérience généraleExcellent
robert r | Expérience généraleThe agent was very helpful after could not get into my storage space
donna d | Premières impressionsExcellent customer service
Antoinette H | Premières impressionsI used this location to move and store my belongings over a 3 month period. I found the staff extremely helpful, patient and polite with myself, and with other clients ahead of me in the lineup.
roberta k | Expérience généraleAfter being reassured that the U box would be ready we were advised there was no reservation for the Ubox . Booking number 95762682. We now have a storage until instead of a uBOX Not enough staff .
Joan W | Premières impressionsClean facility. Helpful staff.
carol c | Expérience généraleJust could not believe how long it took for the employees to book a storage unit, they most of them not know how and had to ask, so between them they finally after at least one and a half hour figured
Sandra G | Premières impressionsStaff was informed, helpful, friendly and professional. Location was clean and organized. Would recommend this location to anyone.
thomas B | Premières impressionsQuick and easy
Larry S | Premières impressionsThe employees at the Orleans location went out of there way to accommodate us. Rachel and Kairy were extremely helpful.
Nicole L | Premières impressionsYour representative was very knowable about products and services.
Mike B | Premières impressionsThe services i got from you was excellent. I will refer clients to U-Haul. Thanks Evariste
Evariste S | Expérience généraleWait times in line to get help really way too long. Need more front desk personal.
Rick B | Expérience généraleExcellent customer service despite long lines. Staff was very helpful.
Lynne A | Expérience généraleExcellent service!
hussein r | Premières impressionsClean, immediately available, helpful staff.
Dena P | Premières impressionsIt was extremely busy (which is good for you) so I ended up waiting in line for over 90 minutes. The service was great but the 90+ minute wait was the issue.
Jeffrey S | Premières impressionsIt was understaffed but the guys were great there, they kept calm and was very friendly.
Shanice I | Expérience généraleYou need more staff....service extrêmement slow on sunday.
Pierre D | Premières impressionsCustomer service is terrible. On a busy weekend, you knew it will be, you staff 2 emp at the desk! I waited 1 hr & 40 mins to talk to someone. All to save $ from a Corp position! Terrible client servi
alli b | Premières impressionsIt was quick and easy to get everything sorted. Would recommend using them anytime
Shanice I | Premières impressionsI had good experience everything went well.
rosie w | Premières impressionsAlthough I got the first month free, 2 of those weeks I was not able to access because of the shut down. If it wasn't for the exceptional service frm your manager Mike, I would change storage company.
monique v | Premières impressionsStaff at counter are friendly but you need a better system as wait times are long and if problems arise we wait even longer
Francine C | Premières impressionsExcellent service on a very busy day! Many thanks for all your help.
Tree C | Premières impressionsIt was a very busy day and there were not enough employees to assist the customers causing major delays. The reservation system is archaic and unreliable. I hope I never need to use U-haul again.
Catherine H | Premières impressionsThis experience was the most pathetic showing of a major company I have ever seen. We reserved 10' truck in advance, confirmed it was there to be told only 26' truck available and we had to pay more
sarah a | Premières impressionsExcellent team. Paul's exceptional customer service directed us to this location! Well done sir
Denis V | Premières impressionsI have absolutely nothing bad to say about my move into the new U-Haul facility. The truck rental was smooth and the onsite staff went above and beyond to help me unload my belongings.
kathy c | Premières impressionsVery good service and very easy acces to storage unit. Beautiful faility and I was able to find everything for moving. Thank you Michael and staff
christine n | Premières impressionsN
Samantha H | Expérience généraleNot satesfied at all.
Denis S | Expérience généraleFantastic experience during a difficult time. Mike, the manager made my uhaul experience a very good one. He really cares which shows. I would absolutely recommend. Thank you Mike!
David D | Expérience généraleI am still waiting for the credit for a charge for storage that was taken from my Mastercard after I vacated the unit.
sharon B | Expérience généraleMichael was very helpful
kevin d | Expérience généraleThe facility is under renovation so it is difficult to rate it properly but it is the best it can be considering,
Hank R | Expérience généraleInitially I thought we were going to have a problem getting our pods loaded for delivery but the attendant went above and beyond to get a forklift operator in to load the trailer. Great service.
Richard J | Expérience généraleWe had our U-Boxes shipped from Vancouver to the Innes Road location. Michael was very professional and helpful. We confidently recommend you to consider this location for your moving&storage needs.
Steve L | Expérience générale- Made me drive all over the city to pick up trailers and UBoxes at different locations because they were not at the locations Where I reserved them. - Charged me $800 for 4 extra days of storage.
Francois T | Expérience généraleexperience from start to finish was unpleasant. Reserved unavailable at promised time. Waited 1,5 hrs to access box on move day. Billing issue unresolved, met in person, sent e-mails, phone left mesg
Ronald C | Expérience généraleVery helpful staff, let us used a dolly several times which was very handy.
suzanne p | Expérience généraleExcellent service. Contents were intact when we picked up. No issues.
Taryn A | Expérience généraleUhaul is the worst experience I've ever had. Will never be using them again. The innes centre was fine and the people there probably the only ones in the whole company that don't completely suck.
Nathan L | Expérience généralePricing on website is not honest. Service is extremely slow.
Nathan D | Expérience générale