Friendly staff would return againJulianne B.
Customer Reviews for U-Haul Moving & Storage of Orleans
Pour nous contacter
Ottawa, ON K1C1T1
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JACOB L.
No suggestions. Overall good customer service so thanks for the friendly service.JOSEPH C.
Good price, availability and customer service.JASON S.
I like it when the truck is brought out for me.JOHN P.
Would use these facilities anytime. The Manager Melanie Dupont was excellent to deal with. Always greeted you with a smile and always willing to help you in any way. Thank you Pierre RobinsonPierre R. | Expérience générale
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.PATRICIAR M.
Really surprised that staff in the store do not wear masks. Will not be back for safety reasons.SHANNON H.
Le client n'a pas laissé de commentaire.FRANCOIS D.
Le client n'a pas laissé de commentaire.ALEX C.
Great service, friendly staff. Truck was well maintained and clean. Happy with services. MerciDOLORESA M.
Le client n'a pas laissé de commentaire.Ardeshir A.
Le client n'a pas laissé de commentaire.AimÃ©e D.
Great service from this location. Although there were missing pads and a dolly in my truck upon pickup after store hours, they had plenty available the next day and the general manager made it right when I returned the truck. On the other hand, the Uhaul central telephone service unrelated to this location was unresponsive and rude in particular a service representative in the USA (she argued with me that it was my responsibility to check that the equipment was in the truck; she also said that she would add a note to my contract about the missing equipment and give a credit, but did not); however, either way, the store was closed when I picked up the truck (24/7 service). I suggest to pickup vehicles during store business hours.Matthew V.
Le client n'a pas laissé de commentaire.Nils J.
Nothing to improve except making the on-line registry easier to use. It times out too quickly and is confusing as far as availabiliy at location of choice.Margaret S.
Most of staff was not wearing masks Truck itself was fineHarris K.
Le client n'a pas laissé de commentaire.Sergii M.
Le client n'a pas laissé de commentaire.ROBIN D.
Le client n'a pas laissé de commentaire.G S.
The seats were full of lint, the interior lights did not function, the change oil light was on all the time and the right turn signal flashed way faster than than left. The van ran well and the staff was very cordial. Thxgas G.
Le client n'a pas laissé de commentaire.RAHIMK S.
Le client n'a pas laissé de commentaire.Richard D.
Le client n'a pas laissé de commentaire.Stephane G.
Le client n'a pas laissé de commentaire.EARL L.
The trailer was very clean but the truck wasn't so clean, on the passenger side door seemed liked something had leaked on the door skin. The Silverado drives very well and the convenience that Uhaul offers with truck and trailer is fantastic. I'm a regular returning customer and thank you for your service.HUGUESRONALDMICH S.
Le client n'a pas laissé de commentaire.Kevin F.
Le client n'a pas laissé de commentaire.Paul M.
1.When trying to take possession of the truck using the phone I had a scare when the system told me I was at the wrong rental place, the reason being the GPS is too precise , I had to be at a specific location at the site to be recognized as at the right address. I had to walk around the lot to find the truck, perhaps a parking spot number can help. It took me half 40mn before I drove the truck out of the lot 2. I ordered a dozen of blankets only 1/2 a dozen was in the truck. 3. The driver door was hard to close, I had to slam it in to properly close it Overall the rental went wellNguyen Thuy L.
Le client n'a pas laissé de commentaire.MOEZ B.
Le client n'a pas laissé de commentaire.BRUNO C.
Both ends of this transaction was smooth and easy. Staff was friendly and professionalKENNETHDAUNE O.
Fill up the trucksMICHEL L.
the guy who hooked up trailer was steve he was the best / if i had a shop i would hire this guy in a minute hard worker and very respectable you lose a guy llike that your bussiness will drop thanks steve for your great helpLORNEA P.
staff is a pleasure to deal with :)FRANK L.
Access in and out of property is somewhat congested. Service for trailer drop off went well.Greg Q.
Le client n'a pas laissé de commentaire.Frank L. | Premières impressions
Le client n'a pas laissé de commentaire.Frank L.
Le client n'a pas laissé de commentaire.Angela B. | Expérience générale
Truck's gear shift stick was a little wonky. It was doable for driving but felt possibly like it needs to be looked at. Everything else for the location was great.MARISALIJA A.
Le client n'a pas laissé de commentaire.JOHND B.
Simply maintain the diligence your staff exercise regarding safety and condition of equipment and matching the compatibility to the towing vehicle being used.ALAN T.
Make sure to call the customer when the vehicle is ready to be picked up.Paulette V.
The maintenance on the vehicle should be looked at thoroughly. Letting clients drive vehicles when tires should be replaced is not acceptable.PATRICK G.
Le client n'a pas laissé de commentaire.ANTONIO P.
Some trucks had a lock, other not. In Gatineau, all the trucks have locks. I was not the lucky chosenâ€¦LUC C.
Management and staff bend over backwards to be helpful and accommodate even when the system makes it hard or issues come up. While I've had bumps in the road on bookings, they have always made the effort to make it right and keep me coming back. Five+ stars on staff, four on overall UHauls system. A shout out to the staff on front desk and Melanie in back for helping me fix any issues.Allan B.
Le client n'a pas laissé de commentaire.PETER A.
Service rapide et convivial. Excellent setup for dropping off equipment.Darin B.
Get your millage correct so the customer doesn't get hit with extra expense after the truck is dropped off.Michael P.
Le client n'a pas laissé de commentaire.Adrienne G. | Expérience générale
Everything was good and the return was quick and hassle free.Mandeep K.
Le client n'a pas laissé de commentaire.scott h. | Expérience générale
If a person books at a large centre it is usually for a reason - you should indicate pickup location preference and accommodate. You provide a service for a substantial fee - I booked days in advance - plenty of time for U Haul to accommodate.Richard A.
Le personnel est trÃ¨s gentil et accueillant, le personnel rÃ©pond bien Ã nos besoins Les vÃ©hicules sont propresmichel S.
Even after closing my account and emptying my locker 3 days before my billing date. I was still charged for the next month. It took me two hours of waiting on the phone lines to resolve it. Will not come back. Will spread the ineptitude and lack of organization to all seeking a recommendationJames O. | Expérience générale
Le client n'a pas laissé de commentaire.Tim Q.
The gentleman present when I dropped off the truck and trailer is very friendly. He should be promoted as HE is the kind of worker the customer's are looking for.Eduardo T.
Le client n'a pas laissé de commentaire.FRANCIS K.
Le client n'a pas laissé de commentaire.ALEKSANDRS Z.
Le client n'a pas laissé de commentaire.PETRERAZVAN V.
Manager (Mel) was friendly and helpful. All of the staff i encounters was great to work with. Merci!ARTHUR Y.
Excellent service at the counter and on the return.ROBERT M.
Le client n'a pas laissé de commentaire.JOHN B.
Le client n'a pas laissé de commentaire.ALEXANDRE C.
There are 3 things that require clarification either on your site or in person. I know this was my own fault for not paying closer attention to the details. However, the environmental charges, the payment per kilometers and simple fact that taxes are not included. Although, the vehicle rental quote online indicated that the cost would be 21,00 $ for the 8ft truck. After the above extra expenses were added the actual cost came to just over 31,00 $ for an hour rental. This is still pretty economical and made moving the plywood I had just purchase at home depot just up the street a breeze to transport.DAVIDA W.
When booked over phone asked for strap rental The customer service said no problem will make note When arrived to pick up there was no note in my rental file and I was told you don't rent strapsMARIEDIANE LYNNE J.
Le client n'a pas laissé de commentaire.RIAZF D. | Expérience générale
Le client n'a pas laissé de commentaire.EARL L.
The only thing to complain about was the weather in Ottawa. Great experience, Will do it again.ANDRE P.
Le client n'a pas laissé de commentaire.SCOTT H.
This is the best location ever.Germain L.
Le client n'a pas laissé de commentaire.MARIO B.
Le client n'a pas laissé de commentaire.shivanand D.
More staff for returns and pickup during peak period on weekends.Steven S.
Le client n'a pas laissé de commentaire.JOHN B.
I will never rent another truck from U-Haul.Andrew H.
My pick up location was changed after my reservation (by the company) therefore my drop off location was also changed since I had selected drop off same as pickup. I was told I could modify my reservation at the counter the morning of my pickup but I was denied. Instead, I drove a total of 60 km just to pick up and drop the truck when I could have dropped it off 1km away from my new house.ISABELLE L.
Le client n'a pas laissé de commentaire.BEN C.
Le client n'a pas laissé de commentaire.Colin T.
Le client n'a pas laissé de commentaire.jessie B.
Le client n'a pas laissé de commentaire.KABESE N.
Le client n'a pas laissé de commentaire.EARL L.
The online return process did not work and I had to return the following morning.Thomas V.
Le client n'a pas laissé de commentaire.Stephane S.
At this time, nothing to add...but MÃ©lanie and her team exceeded expectations...services we're on time, vehicle was well maintained, return process was efficient and prompt...thank you for making my moving experience a joyful one...Merci MÃ©lanie!Pierre P.
Le client n'a pas laissé de commentaire.MARC P.
Good service great keep goingElias A. | Premières impressions
Le client n'a pas laissé de commentaire.ALEKSANDRS Z.
Le client n'a pas laissé de commentaire.Aleksandrs Z.
Thugs went well god serviceElias A.
Very quick and professionalJoeylyn P.
The U-Haul application on my phone didn't allow me to take pictures (the screen that opened for my camera was simply black and I was not able to click) An there is no other way to join pictures that I took without the application. So I had to exit your website. The next morning, I tried to reach someone at Orleans branch by phone but I was on hold for 15 minutes with too aggressive music, for finally speaking with someone who put me on hold again. After a total of 45 minutes, there was no tone at all. I dialed again and was again on hold. Finally I showed up at the office in person to close the return of equipment to our satisfaction. On your phone menu, considering the large French-speaking community here in Orleans and Eastern Ontario in general, it is surprising that Spanish is an option but not French. That would be an huge improvement.ROBERT B.
Definitely would go to this location. Extremely clean and excellent customer service.Paul L.
Excellent service à la clientèleDane B.
Le client n'a pas laissé de commentaire.CHRISTOPHER M.
The individual who took our truck upon return was perhaps having a difficult day. Although he wasn't rude per say, he certainly wasn't friendly. Quite abrupt. However the person who checked us in was very friendly. We also never received our final documentation although we were told it would be emailed to usStephanie E.
Very easy process to pick-up and return the equipement. Great work!STEPHANE D.
Le client n'a pas laissé de commentaire.JEFFREYD S.
Le client n'a pas laissé de commentaire.SEAN R.
Le client n'a pas laissé de commentaire.Bill S.
Send me my final invoice. I still do not have. Please.CLAUDE G.
Customer service representatives were very cordial and prompt. Truck was easy to manoeuvre and clean. Easy procedure.PAUL V.
Le client n'a pas laissé de commentaire.Kathleen G.
Le client n'a pas laissé de commentaire.JOSEPH T.
This was a terrible experience and will never use UHaul storage ever again. If you want me to pay oxide details please contact me at 613-608-9827vanessa l. | Expérience générale
I dealt with Melanie, one of the Managers and the service level exceeded expectations. She was prompt, courteous and resourceful. I appreciated it!Pierre P. | Premières impressions
Le client n'a pas laissé de commentaire.Sam F. | Premières impressions
Le client n'a pas laissé de commentaire.Michelle B. | Expérience générale
Le client n'a pas laissé de commentaire.NDJIBU K. | Expérience générale
Very professional and helpfulAlan A. | Premières impressions
Le client n'a pas laissé de commentaire.Garry M. | Expérience générale
Le client n'a pas laissé de commentaire.Roger B. | Expérience générale
Le client n'a pas laissé de commentaire.Alvin C. | Premières impressions
Some minor computer software issues with attendant using the system. Hannah was very helpful and went the extra mile to be super helpful as this was my first time using the storage services side.Jerome D. | Premières impressions
Le client n'a pas laissé de commentaire.richard r. | Expérience générale
Le client n'a pas laissé de commentaire.DOUGLAS R. | Expérience générale
Love the people they where always very helpful and professional. I will be back in the future.mark F. | Expérience générale
Le client n'a pas laissé de commentaire.Jeff J. | Expérience générale
Le client n'a pas laissé de commentaire.Robert C. | Expérience générale
Le client n'a pas laissé de commentaire.RIAZF D. | Premières impressions
Le client n'a pas laissé de commentaire.NACIMA K. | Premières impressions
Did take a pix of the unit after it was cleared and swept. Not sure where to send it tho. Great service. Thank you.Allan G. | Expérience générale
The young lady helping me was very helpful, Hannah I think was her name. She was very kind went out of her way to help.mark F. | Premières impressions
When I came to the facility, the staff could not get my card to work. I had to go back 5 times to try to open the door without being able to get in. The staff was unorganized, no one knew what was going on. It was unprofessional and frustratingCaroline T. | Premières impressions
Melanie DuPont was excellentkevan h. | Premières impressions
Le client n'a pas laissé de commentaire.Denis C. | Expérience générale
Le client n'a pas laissé de commentaire.Gurdeep S. | Expérience générale
Le client n'a pas laissé de commentaire.Kyle a. | Premières impressions
Le client n'a pas laissé de commentaire.Lara B. | Expérience générale
Le client n'a pas laissé de commentaire.jessica l. | Expérience générale
Le client n'a pas laissé de commentaire.Gurdeep S. | Premières impressions
I received specific information about my truck rental from the manager in orleans. In her absence, the front workers were very unhelpful and my issue was not solved. I have closed my account with UHaul and have also contacted the manager. Also I was told if I close my unit early there would be a prorated refund. Perhaps I was wrong but this is was disappointing. There has got to be a better way for clients to have a much better experience at your Uhaul location.melodie w. | Expérience générale
Le client n'a pas laissé de commentaire.Ben V. | Premières impressions
Le client n'a pas laissé de commentaire.BEVERLYS H. | Expérience générale
Thank you Melanie for your amazing professionnal attitude. You were very helpfull in finding the best solution to accommodate our needs.HELENE L. | Expérience générale
Le client n'a pas laissé de commentaire.Luis V. | Expérience générale
Le client n'a pas laissé de commentaire.Michelle D. | Expérience générale
When we arrived our locker was taken and had to then move to a second level locker which was very inconvenient due to the size and weight of our items. I will say that the staff member who helped us solve the issue was extremely friendly and wanted to make sure we were ok. However the staff at the counter were less then friendly specifically when the staff member that helped us wanted questions answered. It was extremely busy with returns and understand the staff was under pressure.vanessa l. | Premières impressions
Great location for me personally Very clean Had a little issue with my door code but that didn’t cause an issue with accessFREDERICKG D. | Premières impressions
Thanks very much, guy.Katshunga Victor D. | Expérience générale
Great experience. The staff at 3636 Innes Rd Orleans ON is very friendly and accommodating. They went above and beyond what I was expecting. I recommand this location to everyone.Mohcine C. | Premières impressions
Le client n'a pas laissé de commentaire.Nathalie G. | Expérience générale
Kailey was very friendly and helpful with all my questions while I was moving into the storage unit. 10/10Colton G. | Premières impressions
Le client n'a pas laissé de commentaire.MARIO L. | Expérience générale
Not very happy with U-Haul.TAY G. | Expérience générale
Le client n'a pas laissé de commentaire.Kelsey M. | Expérience générale
Attendants on front desk need more training.DOUGLASJ R. | Expérience générale
Le client n'a pas laissé de commentaire.Hans J. | Expérience générale
Le client n'a pas laissé de commentaire.Shani G. | Expérience générale
Le client n'a pas laissé de commentaire.Wolfgang M. | Expérience générale
Extremely difficult to get in touch with. Probably more and better trained staff needed.Jean S. | Premières impressions
Their employee Melanie was a breath of fresh air when it comes to service staff. She was genuinely interested in our satisfaction.Steve R. | Expérience générale
Le client n'a pas laissé de commentaire.michelle j. | Expérience générale
The reservation of the truck was ok in Gatineau, but they didn't find our reservation for the storage. Hopefully, Chanel organized everything with Melanie in Ottawa to find us storage for the same day. The service with Melanie was excellent. Less stressfullHELENE L. | Premières impressions
Le client n'a pas laissé de commentaire.Dan H. | Expérience générale
Nothing bad to say Good service and easy access to storagemichel c. | Expérience générale
Le client n'a pas laissé de commentaire.jorge f. | Expérience générale
Le client n'a pas laissé de commentaire.Andre L. | Expérience générale
Le client n'a pas laissé de commentaire.Peggy O. | Expérience générale
Good staffSteven C. | Expérience générale
Friendly staff and helpful!!Cynthia Q. | Expérience générale
Very convenient and clean. Will definitely use this again.Shuang H. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas k. | Expérience générale
Great experience! Easy access from the loading dock to the locker. Spotlessly clean.Phil L. | Expérience générale
Le client n'a pas laissé de commentaire.Stefan S. | Expérience générale
Went above and beyond to accommodate me in a strange and urgent situation. Very thankful for all of their help.Adam M. | Premières impressions
Le client n'a pas laissé de commentaire.Stephanie M. | Expérience générale
Le client n'a pas laissé de commentaire.Andre L. | Premières impressions
Le client n'a pas laissé de commentaire.Stephanie L. | Premières impressions
Employees very helpful and did everything to make my experience very good.Roger B. | Premières impressions
Staff made it amazing / online system sucksSteven C. | Premières impressions
Everything Melanie did was perfect. Made the whole moving experience that much better. She has that whole place on lock down.Patrick M. | Premières impressions
Very pleased with the service, convenience and cleanliness.David S. | Expérience générale
Le client n'a pas laissé de commentaire.Carolyn H. | Expérience générale
I got charged late fees while the money was in my account so many times. I even called last month to ask why the payment did not go through and why I had no emails, the lady helped me and tried to reprocess the payment and it still did not work. I decided to empty my unit and use another storage. The staff at the Orleans location is helpful however the general Uhaul number is useless. I will NEVER rent another storage unit from uhaul just based on the service I received.Maxime P. | Expérience générale
This was the worst experience I have ever had with uhaul i would never recommend this company to anyone unless they love headaches would have rather paid thousands of dollars to a moving company instead. This was jus unbelievable and horrible but your quick to take your customers money.andrea l. | Expérience générale
Le client n'a pas laissé de commentaire.MELISSADAWN O. | Expérience générale
Communication with staff and resolve of issues with staff was very good, except for management (Paul Parker). Received email notifications, forced to come in in-person to resolve and never got any follow up by him. Don't know anything of him except for his name by title (pathetic leadership). However, first time dealing with latest management (Melanie) and resolved satisfactorily. Had it not been for her save, this would be the last time we use these services.Michael M. | Expérience générale
Well done, a great facility and friendly staff.Jim B. | Expérience générale
Le client n'a pas laissé de commentaire.Kseniia B. | Premières impressions
Very happy experience. Have used Dymon in the past and found your facility and options more flexible.Ted A. | Expérience générale
Great service and we'll look forward to using your facilities in the future if the need arises. MerciSIMON L. | Expérience générale
Staff is amazing!Diane P. | Expérience générale
Le client n'a pas laissé de commentaire.Wolfgang M. | Premières impressions
Wow... very impressed with the service! Facilités are beautiful, clean and very secure! The customer service was excellent.Chantal G. | Premières impressions
Great staff, very knowledgable and helpful. MerciMark M. | Premières impressions
Very user friendly facility for moving in. Washrooms were spotless clean. East loading docksJason C. | Premières impressions
Le client n'a pas laissé de commentaire.Muhemadhusein E. | Premières impressions
Locker was dirty. I had to clean it myself.Michael D. | Premières impressions
The manager gave me a guided tour to my storage locker and explained how to access the building and access the service doors and how to exit once completed. The facility is very clean, well laid out and the staff was very professional and personal.Ed J. | Online Move In
Overall satisfied. One issue was that the map did not match reality and the unit we were originally assigned was a different size and we had to go back to the office to wait in line and get moved to another location. Not a huge deal, but also a bit strange. While we were waiting, the couple in front of use were clearly having the same issue. A bit strange that that if the map is wrong that it would not be corrected or at least that the staff would not know which were which even if there had not been time yet to fix the maps. Also, no apology for inconvenience, which was not necessary but would have been nice. Clean and nice facility.Michelle B. | Premières impressions
Very helpful, professional, knowledgeable and helpful staff.Ed l. | Premières impressions
Le client n'a pas laissé de commentaire.Ruby B. | Premières impressions
Very helpful and friendlyBarbara G. | Online Move In
We are so happy we chose this UHaul franchise to store our household items between moves, the staff is very professional and courteous and the facility is spotless and well laid out, the manager is great at handling all kinds of questions from customers and he always has a smile to offer, we highly recommend uhaul for your storage needs large and small !Mark D. | Premières impressions
Le client n'a pas laissé de commentaire.Remyngton H. | Online Move In
Good Job No IssuesHai-Seng N. | Premières impressions
This was my first time renting a self storage space and it went really well. I had great assistance from your staff, who were friendly, thorough and helpful! Merci.Ottawa African Violet s. | Premières impressions
Le client n'a pas laissé de commentaire.Kevin A. | Premières impressions
Le client n'a pas laissé de commentaire.Corrina A. | Premières impressions
This storage facility did not have any security locks available to buy. This should not happen given it's the first of the month and it's a storage facility. Security locks are pretty essential.CHELSEY C. | Premières impressions
I would have appreciate to know in advance the facility didnt have proper lock in stock and know the procedure.Kim L. | Online Move In
Le client n'a pas laissé de commentaire.Steve G. | Premières impressions
A little disappointed that the price for the 5x10 unit online was 5 $more per month online (which I paid) than the price advertised at the entrance to the facility.Michael J. | Premières impressions
3. There were mouse droppings in the storage locker. My niece complained and a staff member immediately swept our the space and replaced the poison, which had disappeared. My recommendation would be contingent on knowing the problem has been cleared up permanently.Richard M. | Premières impressions
Easy to move in. Excellent customer service.Melanie B. | Premières impressions
Paul was a great help. I couldn't be more pleased with his service.Carol N. | Premières impressions
The agent was very helpful after could not get into my storage spacedonna d. | Premières impressions
The employees at the Orleans location went out of there way to accommodate us. Rachel and Kairy were extremely helpful.Nicole L. | Premières impressions
Clean, immediately available, helpful staff.Dena P. | Premières impressions
It was extremely busy (which is good for you) so I ended up waiting in line for over 90 minutes. The service was great but the 90+ minute wait was the issue.Jeffrey S. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.