Door hinges on trailer needed lubricant but other than that this U Haul was the best I have been to in terms of customer service.Rheal B.
Moving Truck Rental in Ottawa, ON at U-Haul Moving & Storage of Orleans
Pour nous contacter
Ottawa, ON K1C1T1
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
One-Way and In-Town Local Rentals in Ottawa, ON K1C1T1
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
The woman who assisted us in obtaining our vehicle was phenomenal. To be honest, we only chose U-Haul as all other trucks were booked in the city. There have been 2 other occasions in the past couple of years where we had a truck booked and walked out of the location without a vehicle due to awful service so this was a very welcome surprise.Josh H.
Horrible customer service, at the counter was great but the staff outside at return were rude, impolite and after i asked him a question he said give me 2 mins i said no problem thinking he was going to ask inside. He proceeded to walk away from me and ask a man that got there 15 mins after me hi i can help you. Then when i was shocked i went inside the lady told me i had to go back out and when i came back he shouted at me *WHYD YOU GO INSIDE* i ignored his comment and he asked again shouting. I am never coming back which sucks cause i planned on getting a self storage too.ALEXANDRASOPHIE R.
I was misinformed about the size of Cargo vanEKANSH DEEPAK B.
Employee who unhook the trailer was rude and not helpful.RICHARDJOSEPHHER L.
Nice and simple how it should be. Not like my pickup experienceJoseph V.
The trailer number that I was assigned at the cash was not actually there on the lot, so I had to go back inside and ask for a different trailer number. The staff was friendly and professional and was able to correct the issue efficiently.Philip S.
Advise the person renting about the return information...we waited in line 20 minutes to be told to go outside and find someone to finish the transaction. We had been outside at the truck for 10 minutes prior to waiting- no one approached us....35 minutes to return a truck.....on top of a long day moving.Mario F.
Staff was friendly and helpful. Great experience. Honestly can't think of anyway to have improved my experience. I'd like to say BZ to the staff at this location, thank you.Wade P.
Melanie (I believe that was the desk agent's name) was suburb, very personable and friendly, extremely knowledgeable and eager to share her knowledge. Check-in was straightforward, quick, and efficient. I would recommend U-Haul on Innes to anyone and will, of course, return if ever I need a moving van or truck. Thank you. RonRonald D.
Can't find one thing to improve on. This store is exemplary ðŸ˜ŠANDRE P.
Wow what an excellent service in french as well! Merci!LYNNE V.
Improve preliminary inspectionWILLIAM H.
When my son rented a truck for his move, when he arrived that morning, the truck was unavailable and he had to wait for one. It was suppose to have a dolly,and it was missing, so he had to go back again to get one. I rented a dozen blankets and was not informed that it was a daily rate and was charged for 3 days when I would have brought them back a day sooner had I been informed! There is a lot of stress that goes on with a move and you can't think of everything so they should inform people so there are no surprises. I was quite upset as this is a money grab that wasn't necessary. When I asked the manager she said she couldn't do anything about it because it's all electronically done!rachel P.
Easy and friendlyGIRDHARI P.
Had a excellent service. Had an issue with a fuse. The man that helped me to attach the trailer pointed me in the right direction and I took the road quickly...ERIC P.
Highlight that customers returning equipment don't need to line up inside and can be serviced by an attendant outside.Sergio T.
The receiving agent was courteous and quick, she put aside was she was doing to get my return completed and get me on my way.DENIS C.
I did my pre online pick up as it said it would save time. I waited 30 minutes in line. There was only one persone for customer service. They were four people in line. She was also answering the phone. Took care of an employee that was checking in for work from an agency. Called the agency' for verification, signed off on paper work, talked on the phone with other U-Haul stores. There was another employee that was checking stock in the shelves by the registers and didn't even look at the line up. So much for customer comes first, more like we don't really care.Jean L.
I had to borrow a broom on site and sweep out all the rocks and drywall pieces from the trailer before taking it. The service otherwise was excellent. You just need more staff.Ronald C.
The truck was ready , staff was helpful and the invoice was as expected. No surprise extra costs. I was satisfied and would rent again from the same location.Guy C.
Staff was friendly and knowledgeable the only issue we had was using the Uhaul app to book the reservation and online check-in this was supposed to save time by taking photos of your drivers licence and paying in advance. That didn't save any time it actually took longer as I had to do a second transaction on my credit card to pay for the tax and had to present my drivers license and the agent took photos again. They definitely need work on the app and online check-in.KEVINB M.
Albeit it far from my home(25 mins in one direction) I'd happily return! Melanie and Eric were so gracious and helpful. They are such excellent employees and a true asset to U-Haul. The location was clean and really cool! I loved it. I hate only giving glowing reviews, if I were forced to point to a place of improvement it would be the way the parking lot is arranged with parking. It seemed a bit cramped. But, again, not an issue. Thanks team U-Haul!Jimi R.
The Manager Melanie was extremely helpful and made our experience super positive.Jason O.
A very run outlet with some very hard working and extremely dedicated staff. It would be nice if they were easier to get through to on the phone..that would be my only 'thing'.MICHAELA M.