Customer Reviews for U-Haul Moving & Storage of Paducah

Évaluation :

3

When contacted Uhaul I was told by representative that an appliance dolly was available at Harper Towing in Paducah. I drove there and was told they have never had dollies, boxes and such. I fou d one on Irvin Cobb Drive, used it and returned same day.

Évaluation :

5

Nothing. The young lady was processing the return as soon as I pulled up. She was very efficient and quick to get us on our way. Merci.

Évaluation :

5

Smooth pickup and return process. Truck was clean and in very good shape.

Évaluation :

4

Only issue not enough staff working, only one person trying to help the three people that was there when I was.

Évaluation :

5

Job well done, keep up good work!!

Évaluation :

5

Excellent, friendly service.

Évaluation :

5

I can't think of anything. Representative was friendly, thorough, everything went smoothly. Oh...maybe provide pillows for ladies to sit on whole driving your trucks, they are meant for tall men, not short ladies! Or have seats that adjust up and down. Merci.

Évaluation :

5

Rayray was an excellent employee. Talked me into getting the insurance no regrets, tried to have me purchase boxes but I had plenty, however if I was going on a big move this is the location I would use in the future 10/10. The manager Mathew Bell is an outstanding person.

Évaluation :

5

Personnel amical

Évaluation :

5

Ease of access and drop off. Helpful staff.

Évaluation :

5

Good smart helpful staff!

Évaluation :

4

Ask if the can give you extra miles or an extra day for a one way trip. They don't offer it when the actually can.

Évaluation :

3

I got charged an additional day for being 1,5 hours over the rental time. This was my misunderstanding because I rented the truck an additional day, but was unaware that time extension was based off the original rental time, and not the time I rented the truck for an additional day. I understand the rules, but getting charged an additional day for 1,5 hours over will be enough of an unnecessary expense that I will take my business elsewhere next time. There are two other competitors if not more in this city. It may seem this is standard practice at all moving truck rentals, but paying for another day when I won't be utilizing the truck is not good business, and overall will cost Uhaul my business in the future. Nothing personal, the franchise owner, employees and equipment were all great, but spending more money than I needed to, and when I don't need the truck leaves a bad taste in my mouth. A little flexibility with the return time, for example a 2-hr grace period around the turn in time would help retain business.

Évaluation :

5

came out to help as soon as we pulled up, removed the trailer and we were on our way in a matter of minutes. great experience.

Évaluation :

5

Rented pickup truck. Prior rentals have been acceptably clean, this truck was dirty inside and out. Sticky steering wheel, and windshield was hard to see thru from dirt/smoke/dust on inside. I cleaned the windshield, seat, and steering wheel. In defense of the employees, they started cleaning it immediately upon it's return.

Évaluation :

5

Our experience was awesome

Évaluation :

5

Everyone was helpful and friendly!

Évaluation :

4

great price to rent a trailer to haul my motorcycle.

Évaluation :

1

Customer service they were horrible they was rude. I'll try to rent the truck one more day and the woman lied to me and said they ran my card and it denied. I called my bank and my card was never ran and the woman told me to bring the truck back up I even went and put money on a different card and she said it declined that card and that was a lie. She never ran any of the cards and all my stuff is sitting in the yard now. And money is not the issue. It was your company's customer service. The woman was very rude with us saying we owe 50 more dollars when we got the truck the truck was on empty. We brought it back with a half a tank. I just put $45 in the truck when the woman asked me to return the truck so I would like to talk to the supervisor of this company because they was not needing another truck. There was another one just sitting there you need better employees better communication skills I don't understand why they would lie to their customers

Évaluation :

5

I always get great service and everyone is always friendly and courteous. Thanks to all

Évaluation :

5

I was quite pleased with the experience. I needed to extend the contract and the staff was very accomodating.

Évaluation :

4

Fix the damaged fenders(both sides) so the door lock backs still function.

Évaluation :

1

You all ripped me off!

Évaluation :

4

Store was clean storage unit was very dirty

Évaluation :

3

Some one needs to get their head out if there ass…very poorly run company… Please tell me. What is the purpose of scheduling a pick up 4 weeks in advance just to get to the location and nothing is available??? Absolutely absurd…very poor customer service….

Évaluation :

1

I rented the cargo van to make 1 trip to move some furniture to a consignment store. I drove 6,7 miles from Uhaul to my residence. Then 10,3 miles from my residence to the consignment store. And 3,6 miles from the consignment store back to to Uhaul on Irwin Cobb Dr to return the van. Total miles= 20.6. They charged me for over 50 miles according to what was documented from the odometer when I rented the van and what the odometer read when I returned it. I insisted that a mistake must have been made and the mileage was recorded incorrectly. But I had to pay the extra money as they would not accept any discussion on the matter. I requested the store manager call be but he never did. I'd like to believe it was human error but my instincts tell me otherwise. These people are scammers!! Do not rent here.

Évaluation :

4

Every time I called the phone number it automatically went to a corporate phone. I just wanted to talk to someone local and ask questions. It all worked out but I would much rather talk to someone local instead of someone somewhere else

Évaluation :

5

This location (Paducah) is being managed and operated in a very accommodating way. Where we originated our move (Sunnyvale) needs help. They mislead us numerous times with their answers to our questions. We were not informed by them that the Paducah location does not deliver. Therefore we (age 80) were forced to unload our U-boxes. Not good.

Évaluation :

5

I have rented before from this location and have always have good results friendly staff clean store and reasonable prices. I'm very pleased with U Haul Brooke

Évaluation :

4

Only complaint is I received text offering a free lock if I checked in online and then it wouldnt let me check in online so I had to buy a lock.....everyone very helpfu

Évaluation :

4

Great experience

Évaluation :

4

I received a text for a free lock for my storage unit if I checked in online! Did not work! False advertising!

Évaluation :

5

excellent customer service

Évaluation :

2

The roof of the truck had severe hail damage and it leaked causing over a thousand dollars in damage to my grandmothers furniture and papers that can't be replaced, I would like some type of compensation for her.. she is 91 this year.

Évaluation :

5

I have to rent a box truck every so often and after one unpleasant experience elsewhere in town, I will NEVER use another location. The employees are top notch and I hope they are well compensated. As a local business owner, I know how hard it is to find employees who treat a business like it's their own in today's climate. Well done!

Évaluation :

4

Truck is old, worn, and beat down. Steering is terrible. Drivers seat is collapsed on one side. Rear suspension feels like it shudders when going iver basic bumps. Box was dirty when received.

Évaluation :

5

Good personal

Évaluation :

5

Staff has excellent customer service and friendly demeanors. The best Uhaul in town, hands down.

Évaluation :

4

I got there 5 minutes before closing time. I was greeted with (you will have to check in online because we are closing). No other greetings.. also key drop off wasn't very well indicated.

Évaluation :

3

Was some confusion at pick up

Évaluation :

5

Twice now I've ended up with flats whilst on the road. Check tires better.

Évaluation :

5

Utility trailer was ready when I got there. Friendly customer service that hooked trailer to my truck. Same friendly service when I returned trailer.

Évaluation :

5

Lack of a big enough unit forced me to split up and rent two

Évaluation :

5

Pleasant, polite and FAST. Good job, well done.

Évaluation :

5

Rien

Évaluation :

1

Truck died on the side of the interstate because it did not have sufficient oil and shut down. The gas gauge did not work properly and was out of gas when it showed a 1/8 tank. I had to wait an hour and half before anyone came to my aid.

Évaluation :

5

It was very good ty

Évaluation :

3

Very bad part of town.

Évaluation :

5

awesome guys

Évaluation :

3

My truck broke down not even halfway through my trip. This was the worst moving experience in my life. I want a full refund

Évaluation :

3

I paid for a utility dolly yet did not get one, making the loading/unloading VERY difficult for two disabled persons. The windshield wipers did not work, making it dangerous to drive when raining. Additionally, I was unable to put the bill on the credit card of choice because their system declined my card that has 8 500 in reserve, and attendant would not punch in the numbers from my card instead swiping it multiple times without success. The truck was on 3/4 tank rather than full. One tire on truck low (back driver side). On a positive note, the attendants on site were friendly and personable!

Évaluation :

5

Easy and friendly staff!

Évaluation :

5

Thank you! We love your staff and will use you again for our truck and hauling needs.

Évaluation :

4

Storage unit itself was fairly dirty and in disrepair. All else was great.

Évaluation :

3

Unit was dirty

Évaluation :

2

Nails and bolts all over the place. I got one in my tire.

Évaluation :

5

Absolutely awesome customer service! I LOVE this place and recommend it to all of my family friends!

Évaluation :

4

Really appreciated U-Haul recommending Roadrunnerz movers to help unload our truck into storage room.

Évaluation :

5

The staff was always so friendly and helpful.

Évaluation :

5

Kyle was the nicest, friendliest, and most helpful customer service representative imaginable. He went out of his way to accommodate me and was such a nice dude. His friendliness makes me want to use Uhaul again in the future.

Évaluation :

3

My experience at the U-Haul in Paducah Kentucky. My experience yesterday was awful. First off I had to wait for the storage place to open to retrieve the key to get into my storage. I thought they opened at 8:00 they open at 7:00 a.m. so I fiddle around until 8:00 a.m. which was already invading my time space. So the hours are not all that great for somebody's in a rush to move things in when they need to and then on top of that have to go to the office to retrieve a key to open my unit. Then I was told that my unit has been closed out put me into a near anxiety attack. I was beside myself as to what could have happened. I had just been in the storage said yesterday putting things in I told the employee. He proceeded to tell me well I don't know what to tell you you're not in here anywhere. As I said my car was loaded I had to go in whenever it was a convenient for the company's time to be open and I was in a huge hurry to get a friend of mine to a very important doctor's appointment. And my car was totally packed full of things so I need to put into the storage which I waited for the office to open. I waited until 8:00 a.m. I'm thinking that's when it opened. Evidently it opens at 7:00 a.m. under what it does not say that online of course I should have called but I really didn't have time. Everything was taken care of eventually although not fast enough for me being so I wasn't a huge rush and it really caused a lot of problems for the rest of my day. I called the 1-800 number that is listed the first time I called I was put on hold for the girl to reach a manager and they hung up on me. By this time I was totally livid and beside myself thinking great I cannot get into my storage I got my car full what am I going to do? So I took a big breath and I called back again and thank goodness I reached Ann and she was wonderful she walked me through it calm me down and told me what was going on pretty much. The hours do kind of suck especially when you're trying to move in and you're so busy packing number one using a card number two and don't have a lot of time on your day and have to revolve it around a schedule of the office other than that it's great and I would probably recommend it to friends.

Évaluation :

3

Kyle was very helpful and pleasant

Évaluation :

5

Everyone was so helpful

Évaluation :

4

Needed help to transport but he didn't have any one

Évaluation :

2

The constant changing of pick up and rop off locations with limited to no notice make me hesitant to use U-Haul again. Changed my pick up location 10 minutes before my scheduled time and sent me to a place the had a 2 hour round trip to get back home. I had to pay for the gas in my gar and the U-Haul truck.

Évaluation :

5

I rented a room for 30 day's and had a change in plans and I actually never used it but I wanted to say the staff was very helpful and very pleasant, I would go there again in a heartbeat, Thank You

Évaluation :

1

The self storage units are in disarray. There is spray foam insulation on the ceiling that is falling off everywhere. It looks disgusting and appears as if it could create a health hazard from the insulation dust particles it creates in its current state. It gives the appearance of an abandoned building after a fire with the insulation hanging and falling off the ceiling everywhere with no signs of it being swept off the floor. The employees were nice enough but the state of the facility is very alarming, in my opinion.

Évaluation :

5

Excellent Customer Service.Everyone was extremely nice.I have always,and will continue to use and recommend UHaul for all my moving and storage needs

Évaluation :

3

I had an employee at the Paducah KY , I was going to rent a storage unit . The employee started waiting on us and shortly after that someone else came in and he stopped waiting on us and waited on the person who just came in . I left and got a storage somewhere else

Évaluation :

5

Excellent customer service! Staff very friendly and helpful.

Évaluation :

5

Loved unit

Évaluation :

4

Staff member was very helpful

Évaluation :

5

No problems. Very nice staff

Évaluation :

3

The uhaul manager was about the most unfriendly person I have ever met. The staff was ok but he wasn't and he wasn't willing to try and work with me on the storage issue that I had.

Évaluation :

1

Never used the service, not sure why I got the email to do a survey.

Évaluation :

1

Had NUMEROUS problems with the accessibility of my unit when specifically being told at the time of rental that I would have 24/7 access. My paid unit remained double locked for "security reasons" in a well lit, properly locked unit with security surveillance although this policy was never explained to me nor was there any information in my contract that states that my belongings would not remain freelyaccesible ????? After making an extremely costly trip over four hours to find my belongings inaccessible I reported the issue to management, never receiving any response. When I planned to vacate I contacted the location to explain I would be traveling to the area with a rental truck and needed access I was assured that the second lock would be left on the unit "dummied" in the unlocked position until I vacated. After renting the truck and making the trip I again found that I had no access. After contacting after hours customer service I was informed that there was nothing that could be done until the following day, causing me to incur several hundred dollars worth of expenses including additional truck rental, hotel accommodations, gas and incidental expenses as we were not prepared to stay in the area. Both the customer service agent who took my complaint and the customer service representative who was working when I returned the following day assured me I would be contacted promptly by someone who could further investigate the matter. Two weeks later I have not received a call, email NOTHING. Absolutely atrocious customer service, immoral, illegal, and (to be frank) foolish business practices!! NEVER AGAIN will I deal with Uhaul outside of a courtroom!!

Évaluation :

5

Awesome!!!

Évaluation :

5

Excellent service and great having staff on site 7 days a week for security

Évaluation :

5

Kyle at the Irvin Cobb Paducah location needs a raise. He is an extremely hard worker and was always very pleasant and accommodating. He would have four or five customers in there at a time and he was fast and efficient. I've rented from other UHaul facilities and they were nasty and unprofessional. Kyle was always very professional and polite and I would highly recommend this location to anyone !!

Évaluation :

1

When I opened the door to the storage, ALL KINDS OF DEBRIS FROM THE CEILING, LAID ON MY NEW FURNITURE I HAD STORED. Does anyone hear me? This is TOTALLY UNACCEPTABLE!!!!!!!

Évaluation :

1

This place has the rudest people running it. Phones are rolled over to call center always. Staff is watching phone videos and will not answer the phone. They should have their franchise revoked

Évaluation :

1

The two gentlemen working there are the rudest unprofessional that work there. They constantly roll the phones over to the main call center. You cannot talk to anyone in the store.

Évaluation :

1

At check in the manager was a jerk. I rented there because I was to tired to move to another location.

Évaluation :

5

Je referais appel à lui.

Évaluation :

1

Matt is Very nice how ever the installation kepted falling down on my boxes, I had to cover then with plastic, the air was so think with partials it got in my lounge’s I’m having respiratory problems

Évaluation :

2

Guy at the counter was a jerk.

Évaluation :

1

My couch was ruined from getting wet and the insulation from ceiling fell on my belongings. Never rent there again!!

Évaluation :

3

Some staff are helpful while others shouldnt even have the job. I stood in the store a couple of times for over 30mins waiting for staff to show up along with other people

Évaluation :

5

Everyone I dealt with couldn't have been more friendly and helpful. It made the whole moving experience less stressful than it was.

Évaluation :

4

Rate increase from Thursday rental to Friday rental caught me off guard. Everything else was great

Évaluation :

4

No comment

Évaluation :

5

Love it

Évaluation :

1

So you know ,YOU WILL NOT HAVE ROUND THE CLOCK ACCESS TO YOUR THINGS! Once the facility closes THEY PUT THEIR OWN LOCKS ON ALL SHEDS WETHER LATE OR NOT! I don't recomend

Évaluation :

5

It was an easy and convenient place to store items during the month before our home closed.