I was so grateful how u-haul treated me with my rental I will for now on be using y'all and we'll recommend you to family and friends" Thank you!!!donna E.
Customer Reviews for U-Haul Moving & Storage of Paducah
Pour nous contacter
Paducah, KY 42003
(Right at intersection of Bridge St and Irvin Cobb Dr)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Excellent service and got in and out quick.Gary T.
Loved unitTiffany H. | Premières impressions
Le client n'a pas laissé de commentaire.FORREST E. | Premières impressions
Service was good on both enKENNETH P.
Le client n'a pas laissé de commentaire.Andrew J.
Le client n'a pas laissé de commentaire.Gail K.
The service was fine and the people quite nice. The problem was when I told the agent about the issues with the truck. He said "okay, we'll take care of it" but didn't make any notes regarding my complaints. I doubt very seriously that anything was done and the someone else was put on the road in that dangerous truck.ETTA E.
Le client n'a pas laissé de commentaire.Jacqueline Y.
Le client n'a pas laissé de commentaire.TIMOTHY C.
Le client n'a pas laissé de commentaire.Clarinda E.
Le client n'a pas laissé de commentaire.DANIEL B.
Le client n'a pas laissé de commentaire.Richard T.
Le client n'a pas laissé de commentaire.THOMAS R.
Le client n'a pas laissé de commentaire.AMANDA H.
Le client n'a pas laissé de commentaire.Duska G.
Le client n'a pas laissé de commentaire.TERESA P.
Le client n'a pas laissé de commentaire.WANDA M.
Le client n'a pas laissé de commentaire.AMANDA H.
Excellent service à la clientèleALESHA B.
Le client n'a pas laissé de commentaire.ANDREW P.
Le client n'a pas laissé de commentaire.JAMES B.
Bad battery had to jump the truck twice.Paul L.
Le client n'a pas laissé de commentaire.Curtis B.
Le client n'a pas laissé de commentaire.Christopher S.
Le client n'a pas laissé de commentaire.BENJAMIN B.
Le client n'a pas laissé de commentaire.Samuel C.
have the back side person not be so belligerent.Art T.
Le client n'a pas laissé de commentaire.JOSEPH V.
Make sure you check your truck before driving off the lot. There was a ton of broken glass in the truck that wasn't cleaned up and my wife got her hand sliced open loading the truck. They won't do anything to help you and will tell you to file a claim and talk to their insurance. They won't give you any discount for their mistake.James L.
Le client n'a pas laissé de commentaire.RYAN S.
It was greatJOHNNY M.
Le client n'a pas laissé de commentaire.Makayla W.
Le client n'a pas laissé de commentaire.Anthony P.
Le client n'a pas laissé de commentaire.BILLY S.
Le client n'a pas laissé de commentaire.JACOB L.
Not much. The lady to help hooked me up and the same one who helped me when I dropped off the next day is a 5 star employee. She was well beyond my expectations.BRUCE B.
Call if you want to knowChristopher H.
Le client n'a pas laissé de commentaire.WESLEY K.
Le client n'a pas laissé de commentaire.Dwight S.
Le client n'a pas laissé de commentaire.Horace H.
Le client n'a pas laissé de commentaire.JOhn S.
Excellent placeTERESA F.
Le client n'a pas laissé de commentaire.Elizabeth W.
Lower prices!!TINA W.
Le client n'a pas laissé de commentaire.AARON A.
It was raining and the individual put the blankets in the back of the truck and knew it was leaking. He did not say a word about the truck being wet inside. When I got to the moving site I open the rear gate and saw a puddle of water inside the truck. I then went to sweep it out and the water was dripping from the roof in a constant stream. When I took the truck back since I could not move furniture I still had to pay the mileage. That is not customer service. Why would you rent a truck out knowing it wa full of water and raining and then charge me for the mileage?Richard O.
Le client n'a pas laissé de commentaire.JERRY B.
Maybe make sure they actually change the drop off location before you leave with the truck like they say they're going to.John E.
Le client n'a pas laissé de commentaire.Rickie M.
Le client n'a pas laissé de commentaire.Steve W.
Great experienceGary E.
Le client n'a pas laissé de commentaire.PATRICK S.
Le client n'a pas laissé de commentaire.Grayce C.
fix your app. Nobody can report anything they find wrong in the app. I got a truck that had 0,7 miles more than your app said it did, I was not able to upload any pictures other than my drivers license. That really makes the experience on mobile a very difficult process. Please make your app a smoother experience and you will get far more business.Terry D.
S.O.Shari L W.
The place was closed when we did our drop off so I dont know about the the inside. The outside was very clear on where to turn you trailor in. When I called the next day to make sure they saw it the lady was very helpful.DONNIE G.
The trailer has mud inside and the floor was all sticky. I had to ask for it to be mopped out. It is also hard to see the incoming traffic when pulling out due to all the uhaul trucks blocking your view. It is a wreck waiting to happen.Derek E.
Le client n'a pas laissé de commentaire.JURGEN S.
Le client n'a pas laissé de commentaire.steven Y.
It's been 2 years since I rented from this location. They didn't clean their vehicles then and even now during Covid pandemic they still don't. Dash and all interior cab area dusty or stained from spilt drinks and who knows what else. Just removing trash from cab seems to be enough for this location. Absolutely nothing about this cargo van sanitary. Just because your website says sanitary precautions are being implemented you still need employees that do it. I even called 6 hours before I picked up vehicle asking to ensure it was clean because of past history. Wipers were shot to point of dangerous and 1/3 of my trip was during rain. About 1 out of 5 times the cruise would accelerate way beyond what it was set at when you would engage the resume button. It wouldn't stop accelerating unless you tapped brakes.Leroy H.
The staff was friendly, quick and very helpful and made the experience very simple and straightforwardMARK T.
The truck was dirty. There was a lot of play in the steering . The cost was way too hi for what i got !Thomas B.
Put your tie down points back on the inside of the trailer... The straps kept breaking because they had to go over the walls of the trailer to attach... This is an awful setup... The last time I used one to haul a motorcycle they were on the inside and it worked fine... We went through probably right ratchet straps... So this is nothing against either place this is against U-haul's design... We move around slot because of my husband's job and use U-haul but will not be using your trailer like this again....Celia K.
Le client n'a pas laissé de commentaire.MADISON R.
Staff member was very helpfulMELINDA M. | Premières impressions
Le client n'a pas laissé de commentaire.Charles P.
Keep taking care of customers as well as you did me. Everything went very smoothly. Great pickup truck.Jimmie S.
Le client n'a pas laissé de commentaire.Larry C.
Very nice and professionalRODNEY B.
The staff at this location was very friendly and helpful. I would use again and recommend this location to others.William S.
Le client n'a pas laissé de commentaire.James P.
Overall a good experience. Reserved the 5x8 trailer online, making it very quick to pick up. Trailer could have been cleaner inside, as it had some dust and smell. I blew it out with leaf blower and left door up overnight so that it would air out before putting my goods in it. That said, still a good experience and I'd do it again.Bernard M.
Le client n'a pas laissé de commentaire.Melinda T.
Le client n'a pas laissé de commentaire.Jonathan B.
Le client n'a pas laissé de commentaire.Paul C.
Le client n'a pas laissé de commentaire.ALANA H. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin R.
Le client n'a pas laissé de commentaire.Joseph S.
Le client n'a pas laissé de commentaire.PAMELA P.
Le client n'a pas laissé de commentaire.David K.
Love the staff at this location, helpful and knowledgeable. They always have everything that you need.Aaron V.
Everything contributed to making this very smooth trip and move. Merci.JAMES S.
Nothing. Everything was handled very well.Vratislav K.
Le client n'a pas laissé de commentaire.Ryan T.
I only drove 2 miles and was charged for 5. I wasn't given a receipt when I said, You don't give receipts. A hold for 44,42 was put on and then credit for 44,42 all within 30 minutes. At 3:32 a.m I was charged 44,42â€¦.. My total was 28.24. And now I will have to wait for 8 days. I have lodged a complaint over the mileage. If you want to nitpick me then I want my mileage correct and I will NEVER USE this COMPANY AGAINBRENDA J.
This was a great facility as well. The staff were very helpful and took care of us very quickly. I would recommend this location tooJAMES W.
Le client n'a pas laissé de commentaire.Allen G.
Staff was friendly, knowledgeable & helpfulJUNE R.
Le client n'a pas laissé de commentaire.NANCY N.
Le client n'a pas laissé de commentaire.JESSE R.
Le client n'a pas laissé de commentaire.Judy P.
The truck was clean but low on motor oil.Joel W.
Location extremely dangerous to exit.Denny J.
Le client n'a pas laissé de commentaire.Caitlin R.
Le client n'a pas laissé de commentaire.Rodney T.
Well the truck I rented got about 4-5 mikes per gallon and would not easily shift from 45-50 so I recommend replacing that particular truckRUTH B.
Le client n'a pas laissé de commentaire.WHITNEY G.
Le client n'a pas laissé de commentaire.CHRISTOPHER C.
Le client n'a pas laissé de commentaire.ALLAN K.
Le client n'a pas laissé de commentaire.ANDREW S.
Le client n'a pas laissé de commentaire.Celia K.
Le client n'a pas laissé de commentaire.Christopher Y.
Le client n'a pas laissé de commentaire.Joyce P. | Expérience générale
No problems. Very nice staffLYNN S. | Expérience générale
Le client n'a pas laissé de commentaire.Deborah l. | Premières impressions
The uhaul manager was about the most unfriendly person I have ever met. The staff was ok but he wasn't and he wasn't willing to try and work with me on the storage issue that I had.JACK S. | Expérience générale
Never used the service, not sure why I got the email to do a survey.Thomas D. | Expérience générale
Had NUMEROUS problems with the accessibility of my unit when specifically being told at the time of rental that I would have 24/7 access. My paid unit remained double locked for "security reasons" in a well lit, properly locked unit with security surveillance although this policy was never explained to me nor was there any information in my contract that states that my belongings would not remain freelyaccesible ????? After making an extremely costly trip over four hours to find my belongings inaccessible I reported the issue to management, never receiving any response. When I planned to vacate I contacted the location to explain I would be traveling to the area with a rental truck and needed access I was assured that the second lock would be left on the unit "dummied" in the unlocked position until I vacated. After renting the truck and making the trip I again found that I had no access. After contacting after hours customer service I was informed that there was nothing that could be done until the following day, causing me to incur several hundred dollars worth of expenses including additional truck rental, hotel accommodations, gas and incidental expenses as we were not prepared to stay in the area. Both the customer service agent who took my complaint and the customer service representative who was working when I returned the following day assured me I would be contacted promptly by someone who could further investigate the matter. Two weeks later I have not received a call, email NOTHING. Absolutely atrocious customer service, immoral, illegal, and (to be frank) foolish business practices!! NEVER AGAIN will I deal with Uhaul outside of a courtroom!!Brittany g. | Expérience générale
Awesome!!!Stephanie Y. | Expérience générale
Le client n'a pas laissé de commentaire.Jerome S. | Expérience générale
Excellent service and great having staff on site 7 days a week for securityStephanie Y. | Premières impressions
Kyle at the Irvin Cobb Paducah location needs a raise. He is an extremely hard worker and was always very pleasant and accommodating. He would have four or five customers in there at a time and he was fast and efficient. I've rented from other UHaul facilities and they were nasty and unprofessional. Kyle was always very professional and polite and I would highly recommend this location to anyone !!Marcey P. | Expérience générale
When I opened the door to the storage, ALL KINDS OF DEBRIS FROM THE CEILING, LAID ON MY NEW FURNITURE I HAD STORED. Does anyone hear me? This is TOTALLY UNACCEPTABLE!!!!!!!Cheri N. | Expérience générale
This place has the rudest people running it. Phones are rolled over to call center always. Staff is watching phone videos and will not answer the phone. They should have their franchise revokedRichard H. | Premières impressions
The two gentlemen working there are the rudest unprofessional that work there. They constantly roll the phones over to the main call center. You cannot talk to anyone in the store.Richard H. | Expérience générale
At check in the manager was a jerk. I rented there because I was to tired to move to another location.Gary H. | Expérience générale
Je referais appel à lui.Sandy C. | Expérience générale
Matt is Very nice how ever the installation kepted falling down on my boxes, I had to cover then with plastic, the air was so think with partials it got in my lounge’s I’m having respiratory problemsjames g. | Expérience générale
Guy at the counter was a jerk.Gary H. | Premières impressions
My couch was ruined from getting wet and the insulation from ceiling fell on my belongings. Never rent there again!!bethany s. | Expérience générale
Some staff are helpful while others shouldnt even have the job. I stood in the store a couple of times for over 30mins waiting for staff to show up along with other peoplegwen h. | Expérience générale
Everyone I dealt with couldn't have been more friendly and helpful. It made the whole moving experience less stressful than it was.Deborah C. | Expérience générale
Rate increase from Thursday rental to Friday rental caught me off guard. Everything else was greatGerhard M. | Expérience générale
No commentGerhard M. | Expérience générale
Love itJose S. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!