Customer Reviews for U-Haul Moving & Storage of Paducah

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Paducah

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Raul O.
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Valerie S.
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Derreisha M.
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Marcey P. | Overall Experience |
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Kyle at the Irvin Cobb Paducah location needs a raise. He is an extremely hard worker and was always very pleasant and accommodating. He would have four or five customers in there at a time and he was fast and efficient. I've rented from other UHaul facilities and they were nasty and unprofessional. Kyle was always very professional and polite and I would highly recommend this location to anyone !!

Catherine T.
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Lauren W.
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richard M.
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David L.
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Person helping behind counter was helpful and knowledgeable. Great customer service

David L.
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I never leave reviews but honestly the service I received was better than I've ever received at a uhaul rental place. Excellent service, I highly recommend this location.

Jahmai W.
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Gaylon S.
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David V.
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Melissa S.
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Christopher H.
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Everything went great.

Michael W.
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The truck handled like the front end was loose or about to fall off as it was all over the road as you almost had to fight the steering wheel! Although the truck was pretty clean but not real clean in the cab!

ceclia P.
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lee G.
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cheryl P.
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Crystal S.
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Jessica F.
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This is the only location in Paducah that I will use. The other locations are SKETCHY. With that being said, when I picked up my 15 ft truck, I was disappointed with the condition of the inside of the cab. It smelled, it had coffee and dirt everywhere. I ended up taking it to local carwash to have the inside cleaned which cost me almost $20. Hopefully out next rental is properly cleaned, especially since we spend about $5k a year at uhaul.

Kiandra H.
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Thomas M.
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Great guy and smooth process

Jerry M.
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Hanna C.
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Gregory T.
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Stephen W.
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The guys were quick and efficient as we were pressed for time. Got the vehicle and was on the road in mere minutes.

Brian D.
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We made the truck reservation on Thursday and picked up Friday morning. Our plan was to come to paducah to move my mother to Bowling Green. However, when we said we needed to change the drop off location to bowling green because the website did not give an option to put in a different drop off location we were told --- " the truck will have to be dropped back off at this location. The store actually owns it. It's the only one we have." No where on the website when reserving or on the confirmation email did it state that the truck we reserved would have to be returned to that same location because the store "owned the truck." Not only were we inconvenienced with having to drive another 3 hours back to paducah to drop off the truck, we also had to pay more than what we anticipated --- since we had to add on additional mileage to bring the truck back, that doubled our expenses. The back of the truck had not been swept out. The windshield wipers were trash -- it rained the whole night and so we could barely see while driving. The cab of the truck needs repair. The truck might need a new starter, or retired completely, as it was a struggle each time to get it to start up.... and we believe the truck's odometer may be off to because it shows that we drove 314 miles on a 240 mile trip. The lady and gentleman behind the counter both Friday and Saturday morning were not friendly or helpful. They looked inconvenienced by having to wait on us. They may need some degree of customer service training at this location.

Benny P.
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They do a good job and were very pleasant to do business with .

Jeffrey W.
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Customer did not leave a comment.

Joshua T.
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The online app to drop off rental after business hours did not work. Location services would not load. I called the next morning to verify everything was squared away. I was very uncomfortable setting in my vehicle at 1am trying to do the online return. A police officer pulled into the parking lot to ask why I was setting there ??

Donald C.
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Steven T.
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Cheri N. | Overall Experience |
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When I opened the door to the storage, ALL KINDS OF DEBRIS FROM THE CEILING, LAID ON MY NEW FURNITURE I HAD STORED. Does anyone hear me? This is TOTALLY UNACCEPTABLE!!!!!!!

Jane E.
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Jennifer F.
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Darren M.
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Nothing. Staff was friendly and helpful, easy to get around the yard to get the trailer.

David P.
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Great Job of communication and all round pleasant experience.

Jonathan A.
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timothy C.
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Timothy H.
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Vikaskumar P.
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Mark T.
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EDWARD H.
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Richard H. | First Impressions |
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This place has the rudest people running it. Phones are rolled over to call center always. Staff is watching phone videos and will not answer the phone. They should have their franchise revoked

Richard H. | Overall Experience |
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The two gentlemen working there are the rudest unprofessional that work there. They constantly roll the phones over to the main call center. You cannot talk to anyone in the store.

Michael W.
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Only real complaints were not with the employees or ordering experience, the only rating dings were due to the truck I had ordered had a problem with it's seat belt warning alarm going off every quarter mile or less and doing so for about 4 miles every time the truck was started. After about the fifth time hearing this it was really getting on my nerves. Also the door didn't close well and had water in the door handle area because of such as well as a lot of noise was generated by this issue. I also didn't like that the truck was picked up having a quarter tank of gas so I had to guess how much gas to put back into it to bring it to that point and ended up going over by about $6 or 7 in gas. I think the trucks should be topped off when you pick it up so you don't have to guess how much gas you need to put into them. Other wise the staff was pretty good. I didn't really have any pickup or drop off issues, though the person I dropped off the truck with didn't seem to really care when I mentioned the issues with the seat belt warning alarm continuing to beep constantly even with the belt fully engaged, nor the door not closing properly. That said he could have written it up and I just didn't know so I am not going to over ding on the location or employees. All in all I got pretty much what I was expecting. Well there is one last thing that I wasn't thrilled about I will mention. The truck space was used up a bit by a dolly and furniture pads I didn't request nor need. They had tie downs and were more of a "hotelroom bar" deal trying to milk extra cash out of you. If you don't request those items (which I didn't) I don't feel like part of the space should be wasted with said items. It wasn't a huge waste of space, however it was #1 in a bad spot and #2 still unusable space none-the-less.

Paul H.
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Shannon R.
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James P.
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Kimberly N.
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Ronald S.
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Good ,friendly,fast service

Matthew B.
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Nicholas D.
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There was a half drank bottle of Mello Yellow and there was an empty dirty plastic bowl left under the passenger seat. The windshield was filthy to the point that it made it hard to see out of. The vehicle smelled of smoke and the worst part about the rental was the price of what we paid versus the value that we received. If it is left up to me I will never rent from that location again. We have Penske as an option and I will exercise my right to choose a different provider. When you spend $1,200.00 on transportation I would hope the level of equipment provided would also meet the price tag. That did not happen for us. The gentleman that helped us in store was fine. This complaint is due to the money paid versus the value received.

John D.
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Nothing

Carol D.
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Shantay W.
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Jerome G.
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GREG R.
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Loved the ability to start the rental process on the internet. Made picking up the vehicle smooth, quick, and without hassles. The staff at the U-haul store were very helpful, knowledgeable, and help make the whole process enjoyable.

Daniel B.
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The Trailer was great but the Rear Door is very stiff and needs attention. It would barely slide up and down. Needs work.

Crystal W.
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Jessica F.
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I was really disappointed in the 10Ft box truck that we rented. It smelled quite disgusting in the cab, I had to stop straight away at an auto-zone to get air fresheners at my own expense. I was also sorely disappointed that the truck had no cruise control feature on my 15 hour drive.

Gregory T.
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The process of having to check yourself in or face a few is absurd. It didn’t work. Tried 5 times. Had to call and text and worry all night if I was getting charged. The instructions inside rental folder were wrong. Just ridiculous I would have to check in. Isn’t that your job?

Rhiannon W.
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Nothing. These people are great!

Jeri F.
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Pleasant staff, easy to understand instructions.

Tammy H.
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Stefanie S.
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Michael D.
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Barry W.
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Just a thought. USB charger for phones. The Van only had 12v cigarette lighter. Since most cars/rentals have USB, I don’t carry the plug for lighter. Looked to buy one at location.... would have been nice to one at location. - all good

Patrick W.
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Miesha J.
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ROBERT G.
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PADUCAH LOCATION this guy tried to talk me into dropping this off at another location by telling me that {may be extra charge for not using 62960 location on my dropoff bill ] witch was not open in early am when i finished other deliveries.

don L.
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Joseph S.
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Robotic customer service. No vehicle walk-around or explanation of equipment.

Kenneth D.
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Well educated in their field. Freindly staff and proffessional.

Susan D.
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Hours were realistic

Rodney T.
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Nothing really Kyle was helpful and professional. The truck was clean and ran great!

Jeffrey F.
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Customer did not leave a comment.

Donald H.
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We just had a great experience with this UHAUL business. Office was a pleasant experience also. Thanks so much.

deb S.
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Bradley D.
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Bradley D.
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Brad D.
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Lisa H.
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Gary H. | Overall Experience |
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At check in the manager was a jerk. I rented there because I was to tired to move to another location.

LaDonna S.
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Thomas S.
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Matt bell is the greatest

Phillip M.
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Kyle was extremely pleasant and helpful when I returned my rental.

Donald C.
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Terry H.
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Thomas S.
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Matt Bell is the the best

Edward C.
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Christopher M.
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Matt and Blake were very knowledgeable and made the rental process easy and quick. Blake is also an expert on all things Pokemon. Great duo. Give them a raise!

Dwight T.
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Vaughan G.
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Donna C.
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Joseph R.
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Jerry H.
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Efficient and did the job.

carol K.
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BOB F.
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Adam G.
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Clarence B.
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Heather S.
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James P.
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Only problem I have is with U-Haul Moving Help, Still have charges on my credit card that should not be there. Called U-Haul which is the number to call from the charge to my card, and U-Haul says it is still not responsible, no way to contact Moving Help. Very upset, I have over paid now over a few hundred dollars for services not received.

Michael S.
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Customer did not leave a comment.

Julia W.
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This experience was very good, from reservation online to after hours return.

Sandy C. | Overall Experience |
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Would use again.

james g. | Overall Experience |
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Matt is Very nice how ever the installation kepted falling down on my boxes, I had to cover then with plastic, the air was so think with partials it got in my lounge’s I’m having respiratory problems

Gary H. | First Impressions |
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Guy at the counter was a jerk.

bethany s. | Overall Experience |
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My couch was ruined from getting wet and the insulation from ceiling fell on my belongings. Never rent there again!!

gwen h. | Overall Experience |
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Some staff are helpful while others shouldnt even have the job. I stood in the store a couple of times for over 30mins waiting for staff to show up along with other people

Deborah C. | Overall Experience |
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Everyone I dealt with couldn't have been more friendly and helpful. It made the whole moving experience less stressful than it was.

Gerhard M. | Overall Experience |
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Rate increase from Thursday rental to Friday rental caught me off guard. Everything else was great

Gerhard M. | Overall Experience |
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No comment

Jose S. | Overall Experience |
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Love it

James K. | Overall Experience |
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So you know ,YOU WILL NOT HAVE ROUND THE CLOCK ACCESS TO YOUR THINGS! Once the facility closes THEY PUT THEIR OWN LOCKS ON ALL SHEDS WETHER LATE OR NOT! I don't recomend

cassie l. | Overall Experience |
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It was an easy and convenient place to store items during the month before our home closed.

darcy b. | Overall Experience |
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Great customer service!

No reviews have been submitted for this location.

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