Customer Reviews for U-Haul Moving & Storage of Panama City

6 872 évaluations

1000 W 15th St   Panama City, FL 32401
(Located in the back of two story building on Balboa Ave and 15th St)

(850) 769-3268

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(850) 769-3268

1000 W 15th St
Panama City, FL 32401
(Located in the back of two story building on Balboa Ave and 15th St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

laney R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASEY C. 
Évaluation :
5

The truck was clean but it was not in good condition.

Ann H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry C.  |  Premières impressions 
Évaluation :
3

The first trailer did not work. The lights were. Although the staff there at that time were extremely helpful. My harness was also only working on the right side. I had to get a new one. The employee who helped me said that he would send me an updated bill which i didn't get until sometime yesterday. I think it due to connectivity issues not a lack of sending it. returned the trailer early. I dropped it off at 630am 9/2202021. I also sent an email to 778061_GM@uhaul.com at around 9am. Nothing ever came out of my account. So I stopped by yesterday evening around 6pm. The lady there was not very helpful nor did she listen well. She charged me 2 days rental and nothing for the trailer wire harness. I should be billed for 1day rental 1 trailer harness.

CLARKE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES W. 
Évaluation :
3

I will never recommend this location to anyone. The female employee I encountered was incredibly rude and dishonest

katherine P. 
Évaluation :
1

Approximately a week prior, I called to change the truck size from a 20ft to a 26ft. I was told it was taken care off. I even received an email confirmation complete with an illustration of a 26 ft truck. I was on an extremely tight schedule and traveled several hundred miles to pick up the truck, meet movers in 2 different cities etc. I arrive in town and go straight to The UHAUL facility. Even though I opted for a quick check in, I sit with an employee who while checking me in, says "we don't have any 26ft trucks". I reply so that means I leave thousands of dollars in personal belongings at the curb? What's the point of a reservation then? No response, while he proceeds to check me in, I have to initiate solutions. I ask are there other facilities close by that have 26ft trucks? He says there is one an hour a way, (which I passed coming into town). I said, had someone at UHAUL told me, I could have easily stopped there as I passed it and had rented there recently. Again, no answer. He then says they are closed but have 24 hour, after hour check in. I did not feel comfortable taking this chance as I had movers scheduled to meet me shortly after. Also. I did not feel confident this solution would work. It was a good thing I didn't as when I passed them hours later, there were no 26ft trucks. Needless to say, I left thousands of dollars in personal possessions behind. I have to take more time off work next weekend, I had to pay for additional time storing my belongings in the city I was leaving, pay for another truck and drive approximately 750 miles round trip to fix UHAULs simple mistake i.e. simple communication. I had a confirmed reservation. Given the fact that this scenario could have easily been avoided with simple prior communication and the fact that UHAUL's mistake is going to cost me valuable time and money, I am strongly considering legal action. Furthermore. U have spent a considerable amount of money with UHAUL over the years. Not the best business practice in this highly competitive capitalist society we live in and an era of social media to illustrate poor business practices

Michael M. 
Évaluation :
5

No change needed

CLINTON T. 
Évaluation :
2

We had to wait over an hour to pick up our reserved 26' truck and then we were told that we would have to take a 20' truck instead because they did not have the 26' truck available. We paid the same price for the 20' truck but had to pay for extra miles because we had to take 2 trips with the 20' truck rather than one trip with a 26' truck.

Justin R. 
Évaluation :
5

Service was excellent and the trailer was in outstanding shape. Trailer Road very smoothly the entire trip.

Jeff W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOEL R. 
Évaluation :
4

Very clean, well stocked, well maintained location. Only negative were the inside employees, perhaps because in this general area there is a severe shortage of reliable help. Two reps behind the counter seemed as if it was inconvenient to provide customer service. Outside help completely opposite.

Tracy H. 
Évaluation :
5

Great customer service!!!

Robert B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANK P. 
Évaluation :
3

Truck needed a tune up! Had a bad idle.

Denis J. 
Évaluation :
5

Great experience

FRED V. 
Évaluation :
5

good as is

Henry C. 
Évaluation :
2

First, I had a reservation and when I arrived my reserved unit was unavailable. They did have one available in climate controlled but wanted me to pay additional $ over my quoted price. The manager then offered me 2 smaller units to make up for one I reserved but when we got there one of the 2 smaller units was full. We went back and the manager found another unit for us. A couple days later I went back to get some items and U-haul put a padlock on the other unit. I had to get with the office to sort out the mess as I was getting 2 smaller units for the bigger unit I reserved. I guess no one followed up on the proper paperwork. Concerned how the billing is going to work out as I had a monthly quoted price for 1 bigger unit and they put.me in 2 smaller units. Manager assured me it will be correct. To be honest, everything has been a hassle from the trailer to the storage unit with U-haul. The manager did give me a 2nd lock for the other unit as I was planning on only having to buy 1 lock since I was only going to have 1 unit. The employees did seem to care about making things right just not the best follow through. I would recommend for convenience and fair pricing.

Miles C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONNA P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
4

Blake the guy that helped us when we brought it back was amazing very nice and professional! It took 30 sec in our vehicle for him to do the walk around and get our last ticket taken care of he unloaded it and we were on our way. Great employee! Thanks again Blake!

GEORGE K. 
Évaluation :
3

There is nothing wrong with the location or service, but man do charge you way too much now. I remember when Uhaul was the place to go cause they were cheap, now it's almost 1 000 $to move, never using Uhaul again...

Amber B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH D. 
Évaluation :
5

Very happy with the process.

Laura S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHILIP G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS H. 
Évaluation :
3

the website needs to accurate. they didn't have the truck I requested.

LAUREN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wretha G. 
Évaluation :
3

Not lie about the price

jonathan W. 
Évaluation :
4

Check for bugs. Thankfully they had another truck for us to use that was bug free, and very clean!

Michael J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY C. 
Évaluation :
5

Have the size of truck I need where & when I need it.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy M. 
Évaluation :
5

Not sure of his name. The gentleman that hooked up the trailer, works his butt off. Exceptional employee! He was by himself helping multiple people besides myself. That man deserves a raise!

David J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fauzia I.  |  Expérience générale 
Évaluation :
1

I was told one of the 3 men working outside would help me hook up equipment. After chasing them down myself, the three of them argued about who was going to do it right in front of me. I would have done it myself if I knew what trailer it was.

Adrienne M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lewis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frankie L. 
Évaluation :
2

I will never us uhaul again!!

JERMAINE S. 
Évaluation :
5

Sweet young girl came out and unhooked me and we were off in no time. She was customer oriented and efficient.

Charles H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryce G. 
Évaluation :
5

Have your smart phone check in app work. Make it easier to rent moving blankets using your app. I could not find where to do this. Your truck rattled, and shook very bad, bounced all over when hitting uneven pavement. Had loose steering, felt like trying to maneuver a boat. At 63 mph there was a shaking of the truck like unbalanced tire.. A tail light was out on my trailer. Your "gentle ride van" was not.

Randall R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOROTHY H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Very great customer service

MICAH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob R. 
Évaluation :
4

Drop off needed some work

Vincent G. 
Évaluation :
2

First I would allow a customer to book a truck when the location originally booked online does not generally ever have trucks only trailers! Second, I would make more accommodations for renter when these situations occur not require the renter to have to drive almost 30 miles out of their way and require them to have to wait an additional day to pick up rental. The company should never allow you to rent something at a location that does not ever have items available! This is a company wide issue that should have been resolved in the beginning! It's sad when you pull up at a location and the individual tells you that corporate does not have a clue! We drove 6 hours expecting to pick up a truck load and leave! Not drive 6 hours and have to make accommodations for a place to stay especially on a holiday weekend like Labor Day! I am anything but happy with the issue! Then the location I actually was able to get truck from gave us wrong keys, wrong contract, was rude and not very pleasant to deal with! The staff certainly acted as if they had better things to do! With a company this large you would think customer service should be top priority! I am very disappointed! Staff needs to remember that the customer is in all actuality paying their wages!

SHANE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendell R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Teresa V. 
Évaluation :
1

Improve knowledge. I asked about the ability to take the tow dolly back to a different location than my U-Haul and she said any location would be fine, however, once I went to drop it off I was told they would have to charge me a large fine to drop it off at a different location. I had to pull and empty tow dolly from Florida to New York, resulting in numerous headaches, higher gas usage, and wear and tear on your equipment. I also tried to call customer service and was transferred to 6 different people over the course of 45 minutes before I finally gave up. Really, a pretty bad experience with you guys.

Donovan F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

micheal K. 
Évaluation :
5

U-Haul, where do you find such great employees. The employees were very professional and created a "caring environment". thanks U-Haul. No stress, all good.

earl S. 
Évaluation :
5

I've rented from this store before and they even installed the hitch on my Jeep. Always neat, clean and well maintained. Even the bathroom was immaculate! I was greeted immediately upon entrance even though the agent was already with a client. I liked being acknowledged in the brief and professional manner. I was half expecting a hidden camera because it was so perfect.

JOHN S. 
Évaluation :
4

Just had to wait in line for a while to pick up.

Jackie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
4

After hours drop-off.

ANTHONY H. 
Évaluation :
3

My storage unit wasnt big enough for my sofa well the door wasnt wide or long enough!! Now I have to put my soda in a seperate storage unit at another location

DANIELLE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA K. 
Évaluation :
5

none great job

Donald H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cody K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Riza G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer L. 
Évaluation :
5

The staff was very friendly and helpful

Autumn P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luke H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirletha W. 
Évaluation :
5

Lock for key lock box needed some grease, but a helpful associate got it opened.

Christopher K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey W. 
Évaluation :
5

Fast and efficient service. Very helpful and they weren't hesitant to point out the flaws of the pick-up location.

Robert S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura S. 
Évaluation :
5

If I every need storage again I will most definitely pick your storage facility!! I will recommend your facility to everyone!! 😄

tina a.  |  Expérience générale 
Évaluation :
3

We where told the veh was stuck prior to us picking up to start ,picked up a day late . Then after a mile down the truck shook so bad you cant go over 35 .. told uhaul rep - nothing was done

GREGORY L. 
Évaluation :
5

It's all good

Stephen C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANIEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Isaac N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan B.  |  Expérience générale 
Évaluation :
5

Uhaul truck and car hauler excellent. Storage facility excellent. All staff were excellent.

Elizabeth J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON M. 
Évaluation :
5

This facility calls for 15 staff according to the two I met. According to the overworked and tired 2 staff there are only 3 currently employed. I arrived a little after 4 pm. They took care of me quickly and with a smile, but they were definitely tired. If you can't get more staff, then pay them double. They are doing twice the work ... or more.

Nicholas C. 
Évaluation :
1

In the ghetto

Tasha S. 
Évaluation :
5

excellent!

JOSE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan P. 
Évaluation :
5

The app needs serious work to improve. This is now my 2nd time using the app and it locks up/freezes up. Please work on your app of you want people to use it and be happy.

Daniel S. 
Évaluation :
5

Fast service in and out quickly

BARRY S. 
Évaluation :
5

The workers at this store were great!

THOMAS R. 
Évaluation :
5

Due to unforseen circumstances, I called to see about dropping the trailer off at a different location. I was told, it would cost me triple what I was going to pay. I ended up having to drive 140 miles round trip to return a common sized trailer that I'm sure any location could use. I don't feel like customer service or convenience is a high priority at certain times.

MICHAEL D. 
Évaluation :
5

The truck smelled of cigarette smoke. Personnel at the facility were courteous and professional and said they would ensure they corrected the smell.

Dale C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph G. 
Évaluation :
3

I enjoyed this storage facility, unfortunately had to move to a different storage facility due to needing a larger unit. I would still be there of I could get one of the larger units but never could seem to get through to the office.

Brahim E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Camella J.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Camella J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P.  |  Expérience générale 
Évaluation :
3

Auto debit feature was not updated and late fees occurred as a result. A simple email would have communicated the issue better instead of being totally unaware of a system glitch and being penalized.

IZRA B.  |  Expérience générale 
Évaluation :
5

No complaints. Had 3 units and all went well.

Sandy K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Korey G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN P.  |  Premières impressions 
Évaluation :
5

Tori is awsome! Very friendly

Jim H.  |  Premières impressions 
Évaluation :
5

The only suggestion I have is to have 24 hour access to a storage unit. When I first rented, the hours were inconvenient but it appears they have extended the hours since then. Overall, I was very happy!

Terry H.  |  Expérience générale 
Évaluation :
5

Always convenient and accessible. The storage building was always spotless including the bathroom. If needed we will use this Uhaul again!!

STEVEN G.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

jared l.  |  Premières impressions 
Évaluation :
5

Tori and her staff were very knowledgeable and professional

Gennaro G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Savannah H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicole p.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Courtney H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy A.  |  Expérience générale 
Évaluation :
4

Need a bigger unit but otherwise good. Fast friendly customer service. Easy access to unit. Would like 24 hour access so my boyfriend could help me. Moving everything myself sucks. But overall, glad I came here.

Traci D.  |  Premières impressions 
Évaluation :
3

TORI AT THE PANAMA CITY UHAUL IS GREAT AND SHE IS VERY HELPFUL. THE OTHER WOMAN THERE PRATICALLY DOESNT NO HOW TO DO HER JOB AND IT MAKES IT DIFFICULT TO HAVE QUESTIONS ANSWERED. AFTER MY EXPERIENCE WITH PRIOR UHAULS THIS IS 100X BETTER. STILL VERY DISAPPOINTED WITH UHAUL AS A WHOLE

marcelo s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne G.  |  Expérience générale 
Évaluation :
5

Thanks

Darren B.  |  Expérience générale 
Évaluation :
1

They overcharged me twice. They were very rude about it. Never again will I go thru Uhaul again

ZHANE G.  |  Expérience générale 
Évaluation :
5

Everythi g good

DAVID W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alejandra H.  |  Premières impressions 
Évaluation :
5

Great staff and clean property

alan s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sabina b.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Danielle B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary N.  |  Premières impressions 
Évaluation :
5

Staff was very helpful and friendly.

Julie D.  |  Premières impressions 
Évaluation :
5

Sunday was not time convenient

CHRISTOPHER JAME M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL W.  |  Premières impressions 
Évaluation :
3

Because a when I went to take my items I noticed that there was cockroach in the storage

Jaziel C.  |  Expérience générale 
Évaluation :
5

very friendly and helpful staff!!

RICHARD W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklin C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Symeon B.  |  Premières impressions 
Évaluation :
1

The facility was clean, but the staff were VERY RUDE!! I was locked out of my unit, NOT DUE TO PAYMENT, but an oversight to the lock I bought. I NEVER received a call about the issue either. Then I was DOUBLE CHARGED this last month and again, NOT BECAUSE I OWED, I have ALL my bank statements, I can show that I was ON TIME, EVERY MONTH. I would love to get that 100 $back but I know that's not possible because the staff are VERY RUDE AND UNFRIENDLY.

Melissa B.  |  Expérience générale 
Évaluation :
5

I had never had a storage unit before and was so surprised at how clean and well kept these U-Haul Storage units were. They have a very good restroom which is large and clean with the paper toilet seat covers. I had one of the inside units and I felt my belongings were safe and I did not worry or feel like I needed to go by and check on it. When I need a storage unit again, I will definitely use the U-Haul at 15th St and Balboa.

Cortez V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny H.  |  Expérience générale 
Évaluation :
4

I went to get a Uhaul in order to empty my storage unit. The doors to the climate controlled units were locked and the attendant had a difficult time getting them unlocked (no fault of him). We are given a time limit to return the Uhaul but waited almost an hour to get in. You need more help. The employees are working as fast as they can but there is always a line.

Glenda B.  |  Expérience générale 
Évaluation :
3

El tamaño para mi mudanza fue insuficiente.

janet m.  |  Expérience générale 
Évaluation :
4

Staff did a good job

Justin B.  |  Expérience générale 
Évaluation :
5

I have no complaints, except they need more than one person in the office helping people. The line is always long.

Glenda B.  |  Expérience générale 
Évaluation :
2

Staff was unprofessional and rude. Very difficult to locate office in the facility.

Sherrie P.  |  Premières impressions 
Évaluation :
5

Tristan was awesome got me setup and took good care of me.

Kenneth B.  |  Premières impressions 
Évaluation :
5

Always clean and kept to temperature.

Miren G.  |  Expérience générale 
Évaluation :
5

The manager is a sweetheart. God bless her.

Dayanara J.  |  Expérience générale 
Évaluation :
5

Great pricing and service!

Danny H.  |  Premières impressions 
Évaluation :
5

Loved the service of Tristin , V and Edward. Hard working non stop. Very interested in satisfying the customer. I have already referred a friend. Thank you for great experience

Betty S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

helen w.  |  Expérience générale 
Évaluation :
5

Tori was amazing and very understanding to our issues!

Ariel G.  |  Expérience générale 
Évaluation :
4

We found out on arrival that there were not 10x15 units available although we had a reservation. The folks there were great in accommodating us with a 10x10 and 5x10 unit close to each other at the same combined cost as the original 10x15. Great service.

Jeanette P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

suzanna M.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful

bonnyjean B.  |  Premières impressions 
Évaluation :
4

It was very busy in there and one of the attendants was working with very difficult people, but they remained very friendly and helpful. The guy that helped us was super friendly and very accommodating. I wished I could remember his name! He even ran when he looked at our unit and showed us exactly where it was it was. Very happy!

Erica E.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tasmine G.  |  Expérience générale 
Évaluation :
3

When a customer comes in to check out, the employees shouldn't ask them to write their information down to be taken care of later. I was asked for my information, and was told it would be taken care of by closing that day. It was not. I had to make another trip to make sure it was, because no one would answer the phone or their email. It was an avoidable inconvenience to me, the customer. Never take advantage of someone's time. It's rude.

Tina Y.  |  Expérience générale 
Évaluation :
4

Surprisingly this is the first above average experience I've ever had with U-Haul, the other few times I used you, I had horrible customer service & vowed to never come back, unfortunately, I was in a jam & had no choice but to rent from U-Haul & didn't have any problems until 2 hours after we turned the truck in when my credit card was charged for the additional mileage on the truck, which isn't an issue, except for the fact that it should have been done at the time of the return or a quick phone call to let me know that there were additional fees being charged. I was shocked & slightly surprised by the random text message saying my card was charged for 18,00 $ & me not being made aware of the charge nor exactly what the charges were I was being billed.

William T.  |  Premières impressions 
Évaluation :
2

Multiple attempts to reach the store to verify account was closed! After 2 days of trying to reach by phone, I had to go to the store to have account closed. Poor service!

George S.  |  Expérience générale 
Évaluation :
3

Me and my mother spent all weekend moving from Memphis. We took advantage of your self storage because it had after hours. My facility closed at 7 and we were there at 7:15. The code pad to enter the unit was "out of service" and it said to call a manager. When we called the number provided, it went to the call center. The woman in the call center called the number for the "manager" and it went straight to voicemail. So now, we have a truck full of stuff and the uhaul we rented is going to be late due to this, because I have to work and cannot finish unloading the uhaul.

Sarah H.  |  Online Move In 
Évaluation :
5

The staff was very courteous and knowledgeable

Angela W.  |  Premières impressions 
Évaluation :
5

KIND AND PLEASANT STAFF. SOMETIMES THE LINE IS LONG AND WE HAVE TO WAIT WITH ONLY 1 PERSON AT THE REGISTER. GOD BLESS AND HAVE A HAPPY NEW YEAR.

ron s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla P.  |  Expérience générale 
Évaluation :
5

uhaul is always there when i need them. the location on 15th street in panama city is exceptional.

john f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pedro r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JODY B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lance H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

schcora w.  |  Premières impressions 
Évaluation :
2

This facility is very understaffed. My first time there was returning a 26' truck and vehicle trailer. I pulled into the wrong driveway, but there was no signage directing me to a different entrance. After I stopped because I couldn't go any further, I was scolded by the guy on the golf cart for going the wrong way and told "next time come in the other way" As if there was going to be a next time and I intentionally came in the wrong way after driving 850 miles. Call and in-person waiting times are very long. Climate control storage doors were often propped open, of course reducing the effectiveness of the climate control. After the free month, I moved my stuff out, because it cost me too much in time and related issues. BTW the A/C didn't work in the 26' I rented. You have lost me as a customer.

bruce s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan L.  |  Expérience générale 
Évaluation :
5

Tori was fantastic & easy to work with. So very helpful. She knows how to provide the best customer service. She is a valuable asset to U Haul .

john i.  |  Expérience générale 
Évaluation :
4

The only thing I can think of to add to make a customers convenience better, is hand dollies available for loading.

Chris F.  |  Premières impressions 
Évaluation :
5

I had a fantastic experience, they made my moving experience as simple and as pleasant as possible. We all know moving is no fun. But Tori is the absolute best, she is so on top of everything. Thank you to all the staff, you all are wonderful!

Katherine j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenda C.  |  Expérience générale 
Évaluation :
5

The only problems that I had was gaining access to my unit because there were a few problems with the outer sliding door was sticking. Otherwise the staff was very helpful with any questions or concerns that I may have had. And both during and after hurricane Michael, I was kept informed about any possible damage to my unit, which there were none.

THOMAS L.  |  Expérience générale 
Évaluation :
3

It was virtually impossible to get to your unit because of all of the unused/unrented trucks and trailers lining the roads and blocking your way to get to the units. No clear pathways. The last month I used the shed, I was notified by one of the staff members that I didn't need to use my card because the unit I had "wasn't secure anyway". We paid for a secured unit that wasn't secured for months. False advertisement.

Genea S.  |  Expérience générale 
Évaluation :
5

THIS WAS THE ABSOLUTE BEST EXPERIENCE EVER!! THE STAFF WENT OVER AND BEYOND TO HELP WITH A STRESSFUL SITUATION!!! WHAT A TEAM!!!!! TODD MIXON

Cat5 S.  |  Premières impressions 
Évaluation :
5

I had no problems with the service. The unit availability and access simply did not meet my needs.

SHARLA S.  |  Expérience générale 
Évaluation :
4

Staff were very friendly and helpful. I never went in the unit. Before my daughter showed up with her stuff her schedule changed. She's a nurse and her job changed. I rented it on Thursday. Found out on Sat she was not coming with her stuff. Returned card and exited the unit without even knowing where it was. Wish I could have gotten a refund but it is what it is. Thank you!

denise b.  |  Expérience générale 
Évaluation :
5

The staff is friendly and helpful! In particular Tori,she helped me immensely. I would definitely recommend using them to anyone who needs this kind of service. 

Katherine j.  |  Premières impressions 
Évaluation :
4

The female that helped me get 3 units was fantastic. I wish I knew her name.

Randy W.  |  Premières impressions 
Évaluation :
4

The process was fairly easy and straight forward. The facility was clean and well maintained. Large elevator! There's a curb, no ramp in front of the sliding glass doors for moving in/out.

Roman A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GARRET C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

APRIL S.  |  Premières impressions 
Évaluation :
5

Stressless operation with very clean and new storage lockers

Cortez V.  |  Premières impressions 
Évaluation :
5

Great service

Anne P.  |  Premières impressions 
Évaluation :
5

Great service

TOVAKYSHE W.  |  Premières impressions 
Évaluation :
4

Had to return a second day because the person left in charge could not get into the computer system to do anything. On my second visit I was hooked right up with the storage unit I had reserved.

Thomas T.  |  Premières impressions 
Évaluation :
5

very professional crew .Always a pleasure ,

Mark D.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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