Évaluations des clients U-Haul Moving & Storage of Panama City

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Panama City

Cote générale :

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Steve R.
Évaluation :

Le client n'a pas laissé de commentaire.

William A.
Évaluation :

Everything was excellent as always

schcora w. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Julia T.
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Le client n'a pas laissé de commentaire.

bruce s. | Expérience générale |
Évaluation :

This facility is very understaffed. My first time there was returning a 26' truck and vehicle trailer. I pulled into the wrong driveway, but there was no signage directing me to a different entrance. After I stopped because I couldn't go any further, I was scolded by the guy on the golf cart for going the wrong way and told "next time come in the other way" As if there was going to be a next time and I intentionally came in the wrong way after driving 850 miles. Call and in-person waiting times are very long. Climate control storage doors were often propped open, of course reducing the effectiveness of the climate control. After the free month, I moved my stuff out, because it cost me too much in time and related issues. BTW the A/C didn't work in the 26' I rented. You have lost me as a customer.

DOUGLASMICHAEL F.
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Le client n'a pas laissé de commentaire.

Nathan L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

David B.
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Le client n'a pas laissé de commentaire.

Tamara T.
Évaluation :

I thought everything went well.

Robert S.
Évaluation :

I picked up a 5 x 8 trailer to move my daughter to Texas. When it became obvious that I needed the next larger size, I returned for an exchange. Ronnie Davis made the exchange quick and painless. Very pleased with the service!

Bobbie D.
Évaluation :

Everyone was really great especially Tori

Chris Y.
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Tori was very attentive, efficient, expedient, and professional when we returned our one-way U-Haul 6'x12' trailer.

stephanie M.
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Always excellent customer service!!

Robin M.
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Tori and crew were awesome!!!

maria F.
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Le client n'a pas laissé de commentaire.

Charles F.
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Le client n'a pas laissé de commentaire.

KYLE H.
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Super helpful.

Michael P.
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The young man that I dropped the trailer off to great and respectful.

KEN K.
Évaluation :

None

Daniel E.
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This location is pretty busy and seemed under manned. The additional individuals trying to assist customers were lacking on the front end duties and had to wait for the female on most basic task

Tylor G.
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Le client n'a pas laissé de commentaire.

Timothy B.
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Le client n'a pas laissé de commentaire.

lisa F.
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Le client n'a pas laissé de commentaire.

ROBERT G.
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lacking attention to detail

Jeff J F.
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Cigarette lighter wasn't working.

Andrew M.
Évaluation :

Equipment was clean, but the truck had a dent on the front left side, in front of the diver's door, that was not on the virtual walkaround photos. That aside, the service was extremely prompt easy.

Timothy F.
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Le client n'a pas laissé de commentaire.

MICHAEL F.
Évaluation :

Tell the lady at the register it is ok to smile when you pickup your truck. I can't remember her name exactly, but her name tag was the same name as on the front door, the General Manager. I know 7am is early to pick up a truck and open your doors, but a smile goes a long way. Everything else was great!!

DEBRA K.
Évaluation :

Le client n'a pas laissé de commentaire.

john i. | Expérience générale |
Évaluation :

Tori was fantastic & easy to work with. So very helpful. She knows how to provide the best customer service. She is a valuable asset to U Haul .

Mercia J.
Évaluation :

Lights inside of the biggest uhaul truck did not work at all. Could not see inside the back of the truck while loading and unloading it.

Michael V.
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East check in and return. The whole team was very helpful, especially Jasmine.

GREGORY H.
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Only 2 employees present, the lady inside had no time for me, the dude outside was overwhelmed. I just drop the trailer in a spot and left. I didn't sigh any paperwork, just drop the trailer and left. Contract #20051907

Christopher T.
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Le client n'a pas laissé de commentaire.

Rebecca L.
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Le client n'a pas laissé de commentaire.

ANDREW R.
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Le client n'a pas laissé de commentaire.

Chris F. | Premières impressions |
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The only thing I can think of to add to make a customers convenience better, is hand dollies available for loading.

Allan R.
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Le client n'a pas laissé de commentaire.

HANS P.
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Le client n'a pas laissé de commentaire.

Jerome B.
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Le client n'a pas laissé de commentaire.

Seth S.
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Le client n'a pas laissé de commentaire.

Felicia O.
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Our experience overall was excellent. However the trailer was dirty, inside was filthy, we had to clean it before using. Out side was dirty, but that was OK.

Michael S.
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needs more staff waited in line in parking lot for over 25 minutes before seeing staff to return trailer

Daniel D.
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Le client n'a pas laissé de commentaire.

Harry S.
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Le client n'a pas laissé de commentaire.

Peter C.
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The individual who checked me in was amazing, quick, polite, efficient. His initiative alone saved me from being there for a long time due to long line of returned trucks.

Morgan R.
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Le client n'a pas laissé de commentaire.

Mark C.
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Tori was the supervisor I spoke directly with regarding a booking mishap and I could not possibly be any happier with her professionalism and courtesy. Every employer should seek out such exemplary talent and reward them handsomely for their efforts.

dave A.
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Le client n'a pas laissé de commentaire.

Jerry N.
Évaluation :

Tori is Awesome!!!!

PATRICIA H.
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Friendlier counter help. I felt rushed and it was not enough explanation. The outside guys were more helpful

Danyeal S.
Évaluation :

I use uhaul often this by far was the worst truck given to me to move. It was dirty and the check engine light stayed on . The service tire pressure light and a message to check the tire pressure sensor. Couldn't read the mileage do to this message. The passenger side door was hard to close you had to slam it really hard. Praying you didn't shatter the window. Horrible

Ryan Y.
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The gentleman who hooked the trailer up for me, did so in the rain and did not complain one bit. Definitely an employee worth keeping around

Janis B.
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Le client n'a pas laissé de commentaire.

Mark B.
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Le client n'a pas laissé de commentaire.

Chloe C.
Évaluation :

Please take good care of your employee, Edward Hatcher, who is always working hard and kind and professional at the Panama City U-Haul Center at 1000 15th Street. He is a tremendous asset to U-Hail. Please recognize his valuable contribution to U-Haul and reward him accordingly. He is a one in a million employee. Please feel free to call me or text me at 240-605-4080. Thank you, Chloe Crawford

SCOTT M.
Évaluation :

Hire more associates

Katherine j. | Expérience générale |
Évaluation :

I had a fantastic experience, they made my moving experience as simple and as pleasant as possible. We all know moving is no fun. But Tori is the absolute best, she is so on top of everything. Thank you to all the staff, you all are wonderful!

Paul W.
Évaluation :

I rented a 6x12 trailer and returned it the next day on time. A week later I receive and email stating that the trailer was not returned. After making a call to uhaul customer service and the store they found the vehicle and explained that it would be taken care of . A week later I receive a bill for 234.00 saying the vehicle was not returned. I called the store again today and they said it would be taken care of. I asked for them to send me a response by txt, email or follow up phone call after this was taken care of still haven't received anything. My next step will be to file a better business bereau complaint if this is not taken care of and I am also submitting terrible reviews on yelp!

HOWARD M.
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Le client n'a pas laissé de commentaire.

Robert C.
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Guy called me twice asking me when I was gonna bring my truck rental back after i drop ed it off 2 days prior.

Derek O.
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Le client n'a pas laissé de commentaire.

Gregory M.
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Le client n'a pas laissé de commentaire.

Jerry P.
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It was so easy I call to reserve it it was ready when I got there very little wait time

Vivienne H.
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Le client n'a pas laissé de commentaire.

Glenda C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Gretchen C.
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Le client n'a pas laissé de commentaire.

BERNALDETTE C.
Évaluation :

Absolutely nothing

Dena W.
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Le client n'a pas laissé de commentaire.

Austin S.
Évaluation :

The whole process took extremely long due to old and or slow computer equipment. The guy helping me was very nice and apologetic, however the owner was there as well but could have cared less and actually left in the middle of the employee helping me struggling to get the reservation to load. No apology from her, or effort to help her employees. Nobody really seemed to care or want to be there. This seems to be a common trend across several uhaul stores I've been to.

connie J.
Évaluation :

The clerk that told me if I had a credit card It would make her day a hell of a lot easier.. like I'm the person that needs to please the worker? I am a customer and was treated like I am bothering the woman for her having to count a draw down just how every other worker does ... don't make customers feel like a burden it is unprofessional and poor customer service only reason you get paid is because of people like me.

Glenn H.
Évaluation :

The hitch lockdown threads were stripped. The agent attempted to fix it but was unable. So I was given another trailer instead. Also the return area is very limited and there were 3 trucks lined up to be inspected and that had us waiting in the street to get onto the property... very dangerous.

Johnathan N.
Évaluation :

Gwendolyn was amazing. Thank you.

David B.
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Le client n'a pas laissé de commentaire.

THOMAS L. | Expérience générale |
Évaluation :

The only problems that I had was gaining access to my unit because there were a few problems with the outer sliding door was sticking. Otherwise the staff was very helpful with any questions or concerns that I may have had. And both during and after hurricane Michael, I was kept informed about any possible damage to my unit, which there were none.

david R.
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Le client n'a pas laissé de commentaire.

Brian C.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeremy M.
Évaluation :

Our truck was not clean, there was a nail in the trailer tire, we had to replace a valve stem in a trailer tire, we had to put power steering fluid in the truck, we aired the tire on the trailer 4 or 5 times. We were given paperwork that said the fuel level was at a level that it was not. It was an absolute horrible experience! We have used uhaul many times and this is the first time we have ever had so many problems. When we went to return the truck, we were supposed to have it back by 7, the place didn't open until 8. No one showed up until after 830. We were charged an extra day and now have to go through a whole process to get our money back and hopefully get money back for all the stuff we had to do to the truck and trailer. I do not recommend this place. We were also supposed to pick our truck up at 730am and they did not have it hooked up and ready to go and didn't end up leaving with the truck until almost 820!

DENISE D.
Évaluation :

Le client n'a pas laissé de commentaire.

Johnny M.
Évaluation :

Le client n'a pas laissé de commentaire.

Dana A.
Évaluation :

We waited 3 different times to get our equipment, it took us approximately 2hrs to finally get the truck and dolly checked out to us, even after reserving it all online. Was charged twice for the appliance dolly and double charged the entire rental, mileage, and equipment after turning in. I plan on returning to this location and getting everything corrected. Dana Amaral 2108467578 dana.may.jacobs@gmail.com

CASEY W.
Évaluation :

Well over all not bad. I had to go buy a hand truck because when I got the truck to the house there was no dolly and no one offered to reimburse me for the inconvenience of the hand dolly. I am on a fixed income and that hurt the wallet. The dolly was almost the cost of the truck rental. The are a main uhaul rental area so making sure the dolly is there is pretty important. The front desk people were great while renting and supplies as usual were in shock. Just wish this time the dolly would have been there as I was on a time schedule and it made it inconvenient for me. I was pleased at the fact people at front desk while getting the truck were polite and had a smile on their faces. They were extremely busy and handled it well.

Justin M.
Évaluation :

The way you can approve is by standing by your word. I I said I needed a uhaul from Gallatin, TN to Panama City Beach, FL When we tried dropping in Panama City Beach we were told they didn't want it because they had too many... Honestly that's not my place! Y'all can shuffle them around amongst yourselfs. We had to drive 45 mins one way out of the way In Friday 5pm traffic!

Christopher S.
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Le client n'a pas laissé de commentaire.

Colby G.
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Le client n'a pas laissé de commentaire.

Tim S.
Évaluation :

Extremely wonderful friendly and helpful staff! The equipment looked like it was time to retire it. It smelled like OdoBan on top of smoke and sweat. there were chips in the paint and dings and Bondo, and cut seats, amd the tire sensors were on the entire time. It was very functional, it just needs some service.

MEGAN R.
Évaluation :

Le client n'a pas laissé de commentaire.

Genea S. | Expérience générale |
Évaluation :

It was virtually impossible to get to your unit because of all of the unused/unrented trucks and trailers lining the roads and blocking your way to get to the units. No clear pathways. The last month I used the shed, I was notified by one of the staff members that I didn't need to use my card because the unit I had "wasn't secure anyway". We paid for a secured unit that wasn't secured for months. False advertisement.

Robert A.
Évaluation :

The 10' panel truck and car towing trailer were excellent in application and ease of use.

David B.
Évaluation :

We got there , guy said we where 5 minutes later and could not check us in , or give information on the free 10x10 storage unit that come with the rental nor the other 10x10 I had reserved.. call 1-800 go U-Haul three different times talk to three different people got three different answers ended up having to rent another unit through U-Haul that ended up being 10 miles away in another city and then that unit the storage place was not communicate with U-Haul it was already rented and took an hour to get another room rented at a higher price.. and then had to drive back to the U-Haul center to deliver the truck... I was very unhappy with the whole U-Haul experience in the room rental truck rental was fine. ...I filed a complaint with U-Haul and they said it would take 72 hours for someone to get back with me.. U-Haul is also wanting to charge me $50 for a quarter tank of fuel that I failed to put back in the vehicle

Sarah H.
Évaluation :

Le client n'a pas laissé de commentaire.

Kelley R.
Évaluation :

I dropped off here and then picked back up at this location. All (3) employees I dealt with were knowledgeable and helpful.

Andrea H.
Évaluation :

Le client n'a pas laissé de commentaire.

Sue Ann M.
Évaluation :

Le client n'a pas laissé de commentaire.

stan P.
Évaluation :

Le client n'a pas laissé de commentaire.

YASMIN B.
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Le client n'a pas laissé de commentaire.

Jeffrey W.
Évaluation :

Le client n'a pas laissé de commentaire.

Paul P.
Évaluation :

I reserved a truck at a location near the site I would be moving specifically to avoid your outrageous mileage charges. When I arrived, I was told to drive back to town to another location for my truck. As a result, I was charged over $50.00 in mileage going to and from the moving site. When a customer reserves a truck at one location it should be there or - at least, the customer should not have to pay the extra mileage incurred because the reserved truck was not at the proper location. When I suggested this the response was “The mileage starts from where you pick up the truck. Do you want it or not?”

Chris C.
Évaluation :

Ask for your receipt. I dropped off a car transport on September 26th, was told by a hitcher the receipt would be emailed to me. I go into quarantine on Tyndall AFB the same day. I received the receipt on October 8th showing the car transport was returned on September 29th and was charged the additional late fees for that amount of time. Today, I picked up and returned a car dolly and was told the receipt would be emailed by the exact same hitcher. And to avoid the latency which would stack up additional charges to my bank, I parked and went inside to ask for my receipt. The hitcher had not closed the contract. I explained my previous experience, and was told by the same hitcher, who processed both returns, of my situation and asked if he remembered when I returned the car transport. Edward then stated it was probably someone else. He closed the return of the car dolly in front of me, and printed a receipt for my records.

Cat5 S. | Premières impressions |
Évaluation :

THIS WAS THE ABSOLUTE BEST EXPERIENCE EVER!! THE STAFF WENT OVER AND BEYOND TO HELP WITH A STRESSFUL SITUATION!!! WHAT A TEAM!!!!! TODD MIXON

FERRELL P.
Évaluation :

Le client n'a pas laissé de commentaire.

Tamekia W.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert D.
Évaluation :

Outstanding! Quick pickup and on my way. Staff was professional and very helpful ensuring my auto transport was in great working order and hooked up correctly. Thank you

Marcos C.
Évaluation :

Le client n'a pas laissé de commentaire.

John M.
Évaluation :

The team was helpful and did their best to get me checked out fast and happy. Thanks to you all.

Robyn S.
Évaluation :

Le client n'a pas laissé de commentaire.

barb M.
Évaluation :

Reserved a tow dolly and got a full sized trailer. All worked out fine.

MAREK B.
Évaluation :

Le client n'a pas laissé de commentaire.

KEITH J.
Évaluation :

Le client n'a pas laissé de commentaire.

Phillip H.
Évaluation :

Wonderful crew of great people!

SHARLA S. | Expérience générale |
Évaluation :

I had no problems with the service. The unit availability and access simply did not meet my needs.

denise b. | Expérience générale |
Évaluation :

Staff were very friendly and helpful. I never went in the unit. Before my daughter showed up with her stuff her schedule changed. She’s a nurse and her job changed. I rented it on Thursday. Found out on Sat she was not coming with her stuff. Returned card and exited the unit without even knowing where it was. Wish I could have gotten a refund but it is what it is. Thank you!

Katherine j. | Premières impressions |
Évaluation :

The staff is friendly and helpful! In particular Tori,she helped me immensely. I would definitely recommend using them to anyone who needs this kind of service. 😊

Angel W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Steven W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Richard F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Randy W. | Premières impressions |
Évaluation :

The female that helped me get 3 units was fantastic. I wish I knew her name.

Roman A. | Premières impressions |
Évaluation :

The process was fairly easy and straight forward. The facility was clean and well maintained. Large elevator! There’s a curb, no ramp in front of the sliding glass doors for moving in/out.

LESLIE D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Vern M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

GARRET C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Donna P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

kadeen M. | Expérience générale |
Évaluation :

The extra fees for insurance should be refunded when u leave

tracy s. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Macie T. | Expérience générale |
Évaluation :

Opening hours are at mercy of whomever works any particular day . The hours posted are not observed by the company so sometimes there is no access to storage units .

tieyone m. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

APRIL S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Ed G. | Expérience générale |
Évaluation :

Judy who runs the facility is great

jennifer h. | Expérience générale |
Évaluation :

Extremely rude ....hung the phone up on me several times when calling. Will not work with you at all . Charged several late fees during the covid 19 . Dont recommend to anyone

CARRIE B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Marie D. | Expérience générale |
Évaluation :

Received a rude phone call early in my rental experience; not even identifying himself before accusing me of not paying my storage rental before getting the specifics.

Leslie B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Cortez V. | Premières impressions |
Évaluation :

Stressless operation with very clean and new storage lockers

Genevna M. | Premières impressions |
Évaluation :

I've had to change storage units 3 times within 1 day. I'm so thankful for the staff, making the transition smooth and easy. Everyone were so helpful, nice and happy to be at work. I know with the COVID, its a stressful time for everyone, but I felt very safe with locking up my furniture and going on about my day. Thank You U-Haul Family PC

Mark N. | Expérience générale |
Évaluation :

Very clean bug and rodent free. Can’t wait to try the new section from the old at&t building. Great place to rent trucks, trailers, storage buildings, fill your propane bottles up, and get moving supplies at a reasonable price. Very nice establishment and one happy customer.

Robert C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Carol m. | Expérience générale |
Évaluation :

Horrible and torri is a mgr after they approve my refund torri called back and had it deciliter very rude and I have never had any problems after 30 years of using this services never again she won’t smile very rude

Carol m. | Expérience générale |
Évaluation :

Torri was so rude and the black guy was so mean to me in which I am a black female he was very ghetto and treated me very shabbily I don’t see how torri is a mgr and it smelled like marijuana very heavily I have used this giant company over 30 years and never had no problems torri is rude as I ever seen some one need to send a secret shopper in there ugh

Maureen H. | Expérience générale |
Évaluation :

The storage unit did not have any lighting, so I was only able to access my things during the day, and the door does not stay open, so I had to use something to keep the door all the way open to see when I wanted to find something in the unit.

Dottie M. | Expérience générale |
Évaluation :

I rented this unit for my daughter & grandson for just a month. When we came to get the rest of my grandsons stuff there was construction debris all over all his toys & stuffed animals. They are doing construction in this building. His dinosaur car coupe now has white paint all over it where it fell from the ceiling during construction as well. I don't think you should rent a storage unit that is still under construction just to get money. Now all his toys are ruined.

SUSAN L. | Expérience générale |
Évaluation :

My experience with this storage facility was excellent overall. It was clean and well maintained with helpful staff. My only complaint is that my access card did not work well even when I typed in the number. The alarm was going off repeatedly when I was packing up and I'm not sure if I was the problem.

travis f. | Premières impressions |
Évaluation :

See above.

Robert G. | Expérience générale |
Évaluation :

Kept Their Word...

Jessica M. | Premières impressions |
Évaluation :

They were very helpful.

JODI H. | Expérience générale |
Évaluation :

Everything was great

JEFFREY C. | Expérience générale |
Évaluation :

Multiple times I was late with payment and had to mail in the form to set up autopay. Everytime I did it was never set up or honored and never a reason as to why it wasn't. Overall 5 years. C+ grade

Dana M. | Premières impressions |
Évaluation :

Everyone was very helpful, and i will send all my friends to your business

Robert G. | Premières impressions |
Évaluation :

The nicest people in the business. Knowledgeable, patient, BUT since we work, I can only use the storage after work. I was not allowed in and I am sitting with a half full truck ,to be continued

Anne P. | Premières impressions |
Évaluation :

Great service

liane b. | Premières impressions |
Évaluation :

Units should be clean before renting to another customer. Front office staff is super friendly.

judy n. | Expérience générale |
Évaluation :

People, place and facilities were great and if we need storage again we will return

VICTOR H. | Premières impressions |
Évaluation :

Tori is always making moving easier

TOVAKYSHE W. | Premières impressions |
Évaluation :

Great service

gary s. | Expérience générale |
Évaluation :

Was great , all my needs was taken care by staff

Lisa G. | Premières impressions |
Évaluation :

Sucked

Lisa G. | Expérience générale |
Évaluation :

They need more weekend staff

JOEL N. | Expérience générale |
Évaluation :

My only suggestion is that the staff at the front desk focus on the client instead of talking so much among themselves. Otherwise, it seems to take longer to get the client’s business resolved.

donald `. | Expérience générale |
Évaluation :

you stand around and wait and wait for help

Sam N. | Expérience générale |
Évaluation :

We have enjoyed keeping our belongings here. Always clean floors and friendly staff.

Thomas T. | Premières impressions |
Évaluation :

Had to return a second day because the person left in charge could not get into the computer system to do anything. On my second visit I was hooked right up with the storage unit I had reserved.

bobbie a. | Premières impressions |
Évaluation :

Kwamen Kelley provided great customer service!!! He explained everything in detail from renting a truck to purchasing the right size storage unit.

JOEL N. | Premières impressions |
Évaluation :

Considering the location is still recovering from the hurricane and the shortage of labor locally, I was very happy with the service. Great job working with me!

debra m. | Premières impressions |
Évaluation :

Customer service reps. were very helpful and friendly, I will refer all friend,family and coworkers to haul on 15th street. Thank you ladies.

Shanikka D. | Expérience générale |
Évaluation :

Excellent customer service

jennifer m. | Expérience générale |
Évaluation :

I had a difficult experience in the beginning with renting a u-box for moving. I was extremely frustrated with another location but the 15th street location did everything they could to make it right.

sherry m. | Premières impressions |
Évaluation :

great service

Dana M. | Expérience générale |
Évaluation :

Every time we went there, something was wrong. They are still calling me about a late fee for a unit that is not mine. They stink

Khalilah H. | Expérience générale |
Évaluation :

Thanks so much.. Rachael is a great employee with Uhaul

JERRY W. | Expérience générale |
Évaluation :

Over the five years that I had the storage unit I never had any problems or complaints - except the increase in price for the unit by almost 20 dollars/month over the years.

TOM G. | Expérience générale |
Évaluation :

Your response after hurricane Michael was stellar. 4 star only because the location we stored our items was understaffed and quite busy so long waits if you had a question. Always friendly though.

Dana M. | Premières impressions |
Évaluation :

The A team rocked!

Pam T. | Expérience générale |
Évaluation :

Great job from start to finish. Professional , timely , and reliable.

Dorothy Y. | Expérience générale |
Évaluation :

We were in desperate need for storage and you provided. Thank you very much.

Bradley W. | Expérience générale |
Évaluation :

When you press it call me a liar and a thief I won’t let anybody a friend of mine and veterans go to the 15th St. U-Haul

Gina C. | Expérience générale |
Évaluation :

This place was awesome! The staff was very friendly and helpful with everything we needed. They went above and beyond to help us and we greatly appreciated it! I will definitely recommend y'all!!!!

Mark D. | Premières impressions |
Évaluation :

very professional crew .Always a pleasure ,

Bill R. | Expérience générale |
Évaluation :

I could not find my key and they were helpful in finding a locksmith.

Gina C. | Premières impressions |
Évaluation :

We were greeted by a very friendly staff and they more than met our needs. The unit was spotless when we checked it out. These folks were very easy to deal with and made sure that we were satisfied

Jean L. | Expérience générale |
Évaluation :

Lost my uboxes, I had to track them down myself... hours of phone calls. Needed my boxes on 12/30/18 as I had scheduled for pickup but got on 1/04/19 and then got double charged for retrieval. ANGRY!

Teresa A. | Expérience générale |
Évaluation :

Way too much to discuss in 200 characters. I'd be happy to discuss further if you would like. Extremely displeased with my experience.

polly s. | Expérience générale |
Évaluation :

Uboxrs were never out when made advance request. Manager Chris cursed each time and said he was go in ng to charge me extra as he couldn't find box.. Alsk charged for box I didn't have.

Ryan B. | Expérience générale |
Évaluation :

I reserved my u boxes to be unloaded a week in advance. When I got there I got my truck but my boxes were not available they said come back after noon, so I did and they only had half of my boxes out.

Robert H. | Expérience générale |
Évaluation :

Thanks

Antonio T. | Expérience générale |
Évaluation :

I'm very un happy with the over outcome due too i called five times too make sure if the Panama city u-hal store will be open and ev per I talked with stated they don't close intal 8pm so i rent a uh

james d. | Expérience générale |
Évaluation :

Tried for 5 days to speak to someone there. No one ever called back.

Patrice B. | Expérience générale |
Évaluation :

This facility always seems to be understaffed. I always have to wait in line everytime.

marcia b. | Expérience générale |
Évaluation :

After Hurricane Michael I was pleased with the way they handled my damage

pedro r. | Réservation |
Évaluation :

Your costumer service is awesome.

BARBARA M. | Réservation |
Évaluation :

It was a good move

jeff p. | Expérience générale |
Évaluation :

The facility and staff were great. Thank you.

rick l. | Expérience générale |
Évaluation :

We have used Panama city u-haul 3 times, for cross country moves, all 3 times the service was excellent. T he staff are very friendly and helpful. Tori does a great job.

Laura B. | Expérience générale |
Évaluation :

Very easy to get our UBox, truck and trailer rental.

Tenika b. | Expérience générale |
Évaluation :

I was new to the area and I enjoy uhaul, this location is alot bigger than the ones I'm use to but the lady that is always there Mrs Tori is AMAZING she knows the place runs it with Excellence!!!!!!

Philip S. | Expérience générale |
Évaluation :

Everyone made it a pleasure to work with!

kristy k. | Expérience générale |
Évaluation :

They delivered my UBoxes late, they never took them off the trailer, just dropped them in the driveway and left. One of the UBoxes was on the trailer backwards so we were unable to open it and unpack

Ronald N. | Expérience générale |
Évaluation :

The manager Tori has always been extremely knowledgeable and accommodating every time I use this facility! It’s always a very busy place but she handles this facility very professionally!

Janet C. | Expérience générale |
Évaluation :

Thanks for being there when I needed storage.

J.D. T. | Expérience générale |
Évaluation :

The general manager & employess were very helpful & friendly. Would definetly use this facility again! Keep up the GREAT work !!

Glen E. | Réservation |
Évaluation :

Fast friendly service from Jupiter uhaul. Panama City storage was a little short handed ,could have used more customer service personnel. The truck that I rented was great, made for an EZ move.

NELS N. | Expérience générale |
Évaluation :

Thanks

Sylvia L. | Expérience générale |
Évaluation :

Great service and appreciated the covered trailer rental along with the one month free storage as my family and I re-located from another state! Thanks UHAUL for making our move a smooth one+

Gwendolyn F. | Expérience générale |
Évaluation :

While I had rented the storage for almost 18 months. I've always was greeted friendly. I'll return again if I need storage for future items. Thanks U-haul!

Donna G. | Expérience générale |
Évaluation :

Thank you for making my storage and truck rental as uncomplicated as possible. I was not sure of certain dates that I would be needing to rent a truck and must have called your office lots. Thank you

john h. | Expérience générale |
Évaluation :

I won’t ever use anyone else for my storage needs

Non reviews have been submitted for this location.

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