Customer Reviews for U-Haul Moving & Storage of Panama City

6 962 évaluations

1000 W 15th St   Panama City, FL 32401
(Located in the back of two story building on Balboa Ave and 15th St)

(850) 769-3268

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(850) 769-3268

1000 W 15th St
Panama City, FL 32401
(Located in the back of two story building on Balboa Ave and 15th St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Ray C. 
Évaluation :
1

Truck ran very poorly and was so sticky employees were great though.

Dustin G. 
Évaluation :
3

Everything took way to long. 45 minutes to drop off a car hauler then another 25 to drop off a truck

Michael S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randy D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

COURTNEY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
3

Greet customers as they walk in instead of ignoring them. A simple hello we'll be right with you could go a long ways.

Mary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARILYN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
2

Well first I reserved for another location, when I went to pick up the truck they said they didn't have any, so I had to go to this location which it was far from were I live. Also they didn't have any of the dolly's I needed making the moving more difficult

Bryan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jalen B. 
Évaluation :
5

Great place for all moving and storage needs

richard n.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACEY C.  |  Premières impressions 
Évaluation :
4

Excellent service will and always use and only use uhual

Michael L. 
Évaluation :
4

The vehicle had mechanical warning lights on for tire sensor. I was told it was the only vehicle available. I did the reservation online. However, I found the clerk at the pickup location had zero customer service skills. A very poor typist on the keyboard resulting in much extra time retyping what has been entered at the online reservation. She handed me keys, gave me a contract and that was it!!! No conversation… not even a thank you! Very poor. The attendant on the lot when I returned the truck was very helpful, polite and courteous. Should be commended.

MARK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
2

Desk lady was rude and unprofessional, making personal calls while my reservation wasn't in their system. worker who checked our vehicle upon return was very nice.

CHERIKA L. 
Évaluation :
5

This location honored my military discount. Location was clean, organized and very polite

COREY G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cody J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNN P.  |  Expérience générale 
Évaluation :
4

Really appreciated the efforts of employee Edward Hatcher who got my trailer hooked up in short order even though he was only outside employee on a busy Sunday morning.Kudos to Danny Lawrence as well as he made my rental return a piece of cake. We had a long day of moving and travel and had our large dog in truck. He was fast and courteous and and handled us like a pro.

TERRY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carlos arturo r.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Have more employees

JACOB C. 
Évaluation :
5

Ensure an associate is present at drop off I waited 7 minutes before one showed up. It was a good experience overall.

DUSTIN J. 
Évaluation :
3

When we picked up the truck it was on E. My husband filled it up and took a picture of the gas before he filled it up. Then we get our final receipt and was charged almost 30 for 6 gallons of gas. When there was no gas in that truck when we picked it up.

FRANK N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce G. 
Évaluation :
5

I dropped off the dolly Friday evening. The staff was quick and friendly. I had the same experience with this staff on three other occasions. I will drop off the Truck later and am sure the experience will be the same. Both the pickup and drop off sites are understaffed but still do a great job. I recommend some form of profit sharing as an incentive to stay with U-Haul.

Nicholas C. 
Évaluation :
5

Drop off was a breeze. They were welcoming and friendly.

Leigh T. 
Évaluation :
1

They were un organized. They caused me to lose time on a day I had NO spare time. Your web site stinks. It changed my pick up location without telling me. It changed my truck size and time out. You can not get anyone on the phone to ask a simple question.

Joe C. 
Évaluation :
1

Terrible customer service. I called to add one more hour and went from 109 $to 166. And yes I used 23 more miles but where did the rest come from. So when I went to the location they were very rude and unprofessional said if I didn't know how to read, clearly I want charged incorrectly. Who tells a customer that?? Also ended up taking the truck right at the first hour o said so not even the extra hour. Never again

ADAM H. 
Évaluation :
4

Fuel level was below half a tank at pick up.

JEREMY G. 
Évaluation :
5

Good woork

Tony G. 
Évaluation :
5

Sweet woman at desk was so helpful and professional, she took the fear out of returning it in the rain

AUDRA O. 
Évaluation :
1

Customer service suck and I'm a nice guy

DAMON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABRAHAM B. 
Évaluation :
3

My trailer lights did not work therefore I had to use my hazard lights on my car which therefore ran down my battery.

ERICA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
1

Moved from Texas to Panama City Beach the Uhaul was horrible, the Tow Dolly even worse almost lost my vehicle twice the straps would not stay on the wheels until finally we bought chains a straps and locks to keep everything in place. Then when I found out that I had a month free storage I thought finally something good kmbo nope the CS Agent made me feel like I shouldn't be there got wrong size unit had truck half unloaded but unit was 2 small after the third attempt finally a right size. I fell while unloading due to unlevel ground and gravel, couldn't hardly park for unloading for the water. This trip cost over 1 500 and not one once of Freaking kindness from Uhaul. I believe they should give more for the duress I had to endure absolutely horrible experience

JOHNNIE N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROYWISEMAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul G. 
Évaluation :
4

Some of the boxes on the floor had gotten wet. The bed slats that hold the mattress were wet & mildewed several inches from the bottom. One of the dining table chair cushions had gotten damp & was somewhat mildewed.

laurie c.  |  Expérience générale 
Évaluation :
5

It would hard to beat this location. Model facility with model employees.

joseph M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

The facility on W 15th St, Panama City is one of the best service providers I have used for trailer rentals. The staff is very quick to get you set up, safely and on your way. The trailer was in good condition with new tires, which is a plus!!!

Richard A. 
Évaluation :
2

I have to left part of my stuff because the store had big cockroaches

rosy g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
3

Initially booked a 20ft online for pickup via phone. Upon arrival the phone check in did not work so I had to wait in line for an associate. Associate had to rebook my reservation and said I was lucky it was available for my booked time. Truck was muddy on the exterior. interior had chocolate in the cup holders, radio did not work. Truck drove fine with a smoothish shifting transmission, seemed aligned. Overall the vehicle the vehicle met my needs and I didn't need anything fancy. There is room for improvement with the check in process but not the biggest issue as the I was able to get the truck for the time needed and a call to customer service allowed me to further extend the rent for my need. No discounts for public service even after initially stated with reservation.

Josh H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle A. 
Évaluation :
5

Mr. Blake McCormick was outstanding! He was very helpful, kind, professional. He is a true asset to U-HAUL. If there is any possible way to give this young man a raise and/or promotion, I would recommend doing so. This is one employee you don't want to lose.

Steven V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim S. 
Évaluation :
5

All good

KERRY H. 
Évaluation :
4

In and out in no time flat real friendly

van W. 
Évaluation :
5

Truck was clean but needs a lot of mechanical work! Brakes, steering and tires are in bad shape. Told the guy at check in that I wouldn't let this one go cross country! “That's why it's for local use only!”

Susan L. 
Évaluation :
4

Almost out of gas.

Wesley W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

I tried to drop off the trailer in a town called Youngstown Florida. There's a Youngstown hotel right out in front of where the U-Haul is. 2 days 4 hours waiting for a guy who I swear was doing drugs and didn't want to come out because he just got his new supply. This guy should not be in any business probably prison for what he's doing over there! I did call and voice a complaint. And then I drove down to the other location in Panama City and dropped it off. Where nobody said a word to me which is okay but it would have been nice to yeah you're okay or how is your trip anything like that I didn't get one word. So in one place I didn't get seen in the other place no communication. Thanks for your time and have a nice day.

PAUL MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly C. 
Évaluation :
5

nothing!

Robert S. 
Évaluation :
5

Great customer service team

Renata H. 
Évaluation :
3

The guy there was very rude. When I asked why I had been charged 132 rather than the 57 he started yellin and arguing with us. Telling me no you all did not and i had my bank up on my phone showing yeah ya did.. To the point we asked for cooperates number and he refused telling us he was cooperate. Very disappointed in this person. Didnt catch his name but his name should be on my RETURN paperwork. Everyone else was wonderful. Have told so many not to go there now due to him. Skinny guy with choppy hair.

Meshelle F. 
Évaluation :
1

I was turned away the first day, they said they do not have any trucks available for one way, this was right before closing time. Right when I got home I made a reservation for the truck I wanted to be picked up as soon as the store opened. The truck was in their parking lot when I arrived the night before. When I went to pick up the truck I told the lady working and she smirked while saying nothing. She did not provide me with any information in regards to my rental, return day/times, insurance choice or anything. When I asked a question I got short un helpful answers.

Jacob W. 
Évaluation :
4

Phone customer service, counter guy, pick up guy, & drop off guy= All did a great job! Zero issues. In & out 10mins (after 10 reservation phone call). [I did pick up & drop off during NON-rush hour times.]

BRIAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BELINDA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
3

The lady at the front desk was not friendly. She was very rude. The man who helped me was very nice. The lady in the office was the problem.

Raymond F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDII G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terry L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabryele W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter G. 
Évaluation :
3

The people working there were very nice and helpful finding the keys and truck for me BUT the experience to get the truck were very INCONVENIENT. Why did I reserve a truck days ahead of time to make the process easier when I showed up I have to spend 40 minutes on my phone confirming personal information that could have been confirmed beforehand. On top of that for an alternate contact I have to chase down anybody I know to answer a call just so I can rent a DAMN truck. In the least I'm pissed. If I rent a truck I should just be able to leave a copy of my I.D. and pay and get the truck. VERY INCONVENIENT. I will recommend the location based on the guys being nice but not for the corporation itself. Merci.

Kathie M. 
Évaluation :
4

Make it easier to extend your rental per the website. Hold times are long. Just put a button somewhere that says extend rental. If there is a way, I couldn't find it.

Timothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
3

Roaches

Herman C.  |  Expérience générale 
Évaluation :
1

Not clean in the upper compartment , spilt oil or liquid soap from previous users .

Daniel K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Walter J. 
Évaluation :
5

Service on the trailer gate latches could be better. Driver's side latch mis-aligned & was stuck. Had to pry the pin out twice.

William R. 
Évaluation :
5

Friendly, fast and efficient! Thank you for making our move easy!

MELISSA K. 
Évaluation :
3

While it was nice to be able to get a truck short notice, it should have been more clean. There was mud on the outside of it and in the tires, which ended up in my driveway. The cab interior reaked of cigarettes, and had residue from spilled drinks everywhere. Plus there was a coffee cup lid on the dash. More time needs to be spent cleaning these, and there needs to be an option to select a smoke free truck. I myself am allergic to cigarettes.

Michael T. 
Évaluation :
2

We reserved a certain size truck weeks ahead and were given a different size when we arrived. The truck was not cleaned at all inside. The interior lights of the truck did not work and the transmission was very sketchy. They did not show us the truck at all, just said "It's in the lot." It was not filled up with gas. This is a very shoddily-run location and I will not use it again if I have any choice.

PAMELA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

laney R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASEY C. 
Évaluation :
5

The truck was clean but it was not in good condition.

Ann H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry C.  |  Premières impressions 
Évaluation :
3

The first trailer did not work. The lights were. Although the staff there at that time were extremely helpful. My harness was also only working on the right side. I had to get a new one. The employee who helped me said that he would send me an updated bill which i didn't get until sometime yesterday. I think it due to connectivity issues not a lack of sending it. returned the trailer early. I dropped it off at 630am 9/2202021. I also sent an email to 778061_GM@uhaul.com at around 9am. Nothing ever came out of my account. So I stopped by yesterday evening around 6pm. The lady there was not very helpful nor did she listen well. She charged me 2 days rental and nothing for the trailer wire harness. I should be billed for 1day rental 1 trailer harness.

CLARKE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES W. 
Évaluation :
3

I will never recommend this location to anyone. The female employee I encountered was incredibly rude and dishonest

katherine P. 
Évaluation :
1

Approximately a week prior, I called to change the truck size from a 20ft to a 26ft. I was told it was taken care off. I even received an email confirmation complete with an illustration of a 26 ft truck. I was on an extremely tight schedule and traveled several hundred miles to pick up the truck, meet movers in 2 different cities etc. I arrive in town and go straight to The UHAUL facility. Even though I opted for a quick check in, I sit with an employee who while checking me in, says "we don't have any 26ft trucks". I reply so that means I leave thousands of dollars in personal belongings at the curb? What's the point of a reservation then? No response, while he proceeds to check me in, I have to initiate solutions. I ask are there other facilities close by that have 26ft trucks? He says there is one an hour a way, (which I passed coming into town). I said, had someone at UHAUL told me, I could have easily stopped there as I passed it and had rented there recently. Again, no answer. He then says they are closed but have 24 hour, after hour check in. I did not feel comfortable taking this chance as I had movers scheduled to meet me shortly after. Also. I did not feel confident this solution would work. It was a good thing I didn't as when I passed them hours later, there were no 26ft trucks. Needless to say, I left thousands of dollars in personal possessions behind. I have to take more time off work next weekend, I had to pay for additional time storing my belongings in the city I was leaving, pay for another truck and drive approximately 750 miles round trip to fix UHAULs simple mistake i.e. simple communication. I had a confirmed reservation. Given the fact that this scenario could have easily been avoided with simple prior communication and the fact that UHAUL's mistake is going to cost me valuable time and money, I am strongly considering legal action. Furthermore. U have spent a considerable amount of money with UHAUL over the years. Not the best business practice in this highly competitive capitalist society we live in and an era of social media to illustrate poor business practices

Michael M. 
Évaluation :
5

No change needed

CLINTON T. 
Évaluation :
2

We had to wait over an hour to pick up our reserved 26' truck and then we were told that we would have to take a 20' truck instead because they did not have the 26' truck available. We paid the same price for the 20' truck but had to pay for extra miles because we had to take 2 trips with the 20' truck rather than one trip with a 26' truck.

Justin R. 
Évaluation :
5

Service was excellent and the trailer was in outstanding shape. Trailer Road very smoothly the entire trip.

Jeff W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOEL R. 
Évaluation :
4

Very clean, well stocked, well maintained location. Only negative were the inside employees, perhaps because in this general area there is a severe shortage of reliable help. Two reps behind the counter seemed as if it was inconvenient to provide customer service. Outside help completely opposite.

Tracy H. 
Évaluation :
5

Great customer service!!!

Robert B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANK P. 
Évaluation :
3

Truck needed a tune up! Had a bad idle.

Denis J. 
Évaluation :
5

Great experience

FRED V. 
Évaluation :
2

First, I had a reservation and when I arrived my reserved unit was unavailable. They did have one available in climate controlled but wanted me to pay additional $ over my quoted price. The manager then offered me 2 smaller units to make up for one I reserved but when we got there one of the 2 smaller units was full. We went back and the manager found another unit for us. A couple days later I went back to get some items and U-haul put a padlock on the other unit. I had to get with the office to sort out the mess as I was getting 2 smaller units for the bigger unit I reserved. I guess no one followed up on the proper paperwork. Concerned how the billing is going to work out as I had a monthly quoted price for 1 bigger unit and they put.me in 2 smaller units. Manager assured me it will be correct. To be honest, everything has been a hassle from the trailer to the storage unit with U-haul. The manager did give me a 2nd lock for the other unit as I was planning on only having to buy 1 lock since I was only going to have 1 unit. The employees did seem to care about making things right just not the best follow through. I would recommend for convenience and fair pricing.

Miles C.  |  Premières impressions 
Évaluation :
5

Very happy with the process.

Laura S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fauzia I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOROTHY H.  |  Expérience générale 
Évaluation :
3

My storage unit wasnt big enough for my sofa well the door wasnt wide or long enough!! Now I have to put my soda in a seperate storage unit at another location

DANIELLE M.  |  Premières impressions 
Évaluation :
5

The staff was very friendly and helpful

Autumn P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY J.  |  Expérience générale 
Évaluation :
5

If I every need storage again I will most definitely pick your storage facility!! I will recommend your facility to everyone!! 😄

tina a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan B.  |  Expérience générale 
Évaluation :
5

Uhaul truck and car hauler excellent. Storage facility excellent. All staff were excellent.

Elizabeth J.  |  Premières impressions 
Évaluation :
3

I enjoyed this storage facility, unfortunately had to move to a different storage facility due to needing a larger unit. I would still be there of I could get one of the larger units but never could seem to get through to the office.

Brahim E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Camella J.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Camella J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P.  |  Expérience générale 
Évaluation :
3

Auto debit feature was not updated and late fees occurred as a result. A simple email would have communicated the issue better instead of being totally unaware of a system glitch and being penalized.

IZRA B.  |  Expérience générale 
Évaluation :
5

No complaints. Had 3 units and all went well.

Sandy K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Korey G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN P.  |  Premières impressions 
Évaluation :
5

Tori is awsome! Very friendly

Jim H.  |  Premières impressions 
Évaluation :
5

The only suggestion I have is to have 24 hour access to a storage unit. When I first rented, the hours were inconvenient but it appears they have extended the hours since then. Overall, I was very happy!

Terry H.  |  Expérience générale 
Évaluation :
5

Always convenient and accessible. The storage building was always spotless including the bathroom. If needed we will use this Uhaul again!!

STEVEN G.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

jared l.  |  Premières impressions 
Évaluation :
5

Tori and her staff were very knowledgeable and professional

Gennaro G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Savannah H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicole p.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Courtney H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy A.  |  Expérience générale 
Évaluation :
4

Need a bigger unit but otherwise good. Fast friendly customer service. Easy access to unit. Would like 24 hour access so my boyfriend could help me. Moving everything myself sucks. But overall, glad I came here.

Traci D.  |  Premières impressions 
Évaluation :
3

TORI AT THE PANAMA CITY UHAUL IS GREAT AND SHE IS VERY HELPFUL. THE OTHER WOMAN THERE PRATICALLY DOESNT NO HOW TO DO HER JOB AND IT MAKES IT DIFFICULT TO HAVE QUESTIONS ANSWERED. AFTER MY EXPERIENCE WITH PRIOR UHAULS THIS IS 100X BETTER. STILL VERY DISAPPOINTED WITH UHAUL AS A WHOLE

marcelo s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne G.  |  Expérience générale 
Évaluation :
5

Thanks

Darren B.  |  Expérience générale 
Évaluation :
1

They overcharged me twice. They were very rude about it. Never again will I go thru Uhaul again

ZHANE G.  |  Expérience générale 
Évaluation :
5

Everythi g good

DAVID W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alejandra H.  |  Premières impressions 
Évaluation :
5

Great staff and clean property

alan s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sabina b.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Danielle B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary N.  |  Premières impressions 
Évaluation :
5

Staff was very helpful and friendly.

Julie D.  |  Premières impressions 
Évaluation :
5

Sunday was not time convenient

CHRISTOPHER JAME M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL W.  |  Premières impressions 
Évaluation :
3

Because a when I went to take my items I noticed that there was cockroach in the storage

Jaziel C.  |  Expérience générale 
Évaluation :
5

very friendly and helpful staff!!

RICHARD W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklin C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Symeon B.  |  Premières impressions 
Évaluation :
1

The facility was clean, but the staff were VERY RUDE!! I was locked out of my unit, NOT DUE TO PAYMENT, but an oversight to the lock I bought. I NEVER received a call about the issue either. Then I was DOUBLE CHARGED this last month and again, NOT BECAUSE I OWED, I have ALL my bank statements, I can show that I was ON TIME, EVERY MONTH. I would love to get that 100 $back but I know that's not possible because the staff are VERY RUDE AND UNFRIENDLY.

Melissa B.  |  Expérience générale 
Évaluation :
5

I had never had a storage unit before and was so surprised at how clean and well kept these U-Haul Storage units were. They have a very good restroom which is large and clean with the paper toilet seat covers. I had one of the inside units and I felt my belongings were safe and I did not worry or feel like I needed to go by and check on it. When I need a storage unit again, I will definitely use the U-Haul at 15th St and Balboa.

Cortez V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny H.  |  Expérience générale 
Évaluation :
4

I went to get a Uhaul in order to empty my storage unit. The doors to the climate controlled units were locked and the attendant had a difficult time getting them unlocked (no fault of him). We are given a time limit to return the Uhaul but waited almost an hour to get in. You need more help. The employees are working as fast as they can but there is always a line.

Glenda B.  |  Expérience générale 
Évaluation :
3

El tamaño para mi mudanza fue insuficiente.

janet m.  |  Expérience générale 
Évaluation :
4

Staff did a good job

Justin B.  |  Expérience générale 
Évaluation :
5

I have no complaints, except they need more than one person in the office helping people. The line is always long.

Glenda B.  |  Expérience générale 
Évaluation :
2

Staff was unprofessional and rude. Very difficult to locate office in the facility.

Sherrie P.  |  Premières impressions 
Évaluation :
5

Tristan was awesome got me setup and took good care of me.

Kenneth B.  |  Premières impressions 
Évaluation :
5

Always clean and kept to temperature.

Miren G.  |  Expérience générale 
Évaluation :
5

The manager is a sweetheart. God bless her.

Dayanara J.  |  Expérience générale 
Évaluation :
5

Great pricing and service!

Danny H.  |  Premières impressions 
Évaluation :
5

Loved the service of Tristin , V and Edward. Hard working non stop. Very interested in satisfying the customer. I have already referred a friend. Thank you for great experience

Betty S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

helen w.  |  Expérience générale 
Évaluation :
5

Tori was amazing and very understanding to our issues!

Ariel G.  |  Expérience générale 
Évaluation :
4

We found out on arrival that there were not 10x15 units available although we had a reservation. The folks there were great in accommodating us with a 10x10 and 5x10 unit close to each other at the same combined cost as the original 10x15. Great service.

Jeanette P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

suzanna M.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful

bonnyjean B.  |  Premières impressions 
Évaluation :
4

It was very busy in there and one of the attendants was working with very difficult people, but they remained very friendly and helpful. The guy that helped us was super friendly and very accommodating. I wished I could remember his name! He even ran when he looked at our unit and showed us exactly where it was it was. Very happy!

Erica E.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tasmine G.  |  Expérience générale 
Évaluation :
3

When a customer comes in to check out, the employees shouldn't ask them to write their information down to be taken care of later. I was asked for my information, and was told it would be taken care of by closing that day. It was not. I had to make another trip to make sure it was, because no one would answer the phone or their email. It was an avoidable inconvenience to me, the customer. Never take advantage of someone's time. It's rude.

Tina Y.  |  Expérience générale 
Évaluation :
4

Surprisingly this is the first above average experience I've ever had with U-Haul, the other few times I used you, I had horrible customer service & vowed to never come back, unfortunately, I was in a jam & had no choice but to rent from U-Haul & didn't have any problems until 2 hours after we turned the truck in when my credit card was charged for the additional mileage on the truck, which isn't an issue, except for the fact that it should have been done at the time of the return or a quick phone call to let me know that there were additional fees being charged. I was shocked & slightly surprised by the random text message saying my card was charged for 18,00 $ & me not being made aware of the charge nor exactly what the charges were I was being billed.

William T.  |  Premières impressions 
Évaluation :
2

Multiple attempts to reach the store to verify account was closed! After 2 days of trying to reach by phone, I had to go to the store to have account closed. Poor service!

George S.  |  Expérience générale 
Évaluation :
3

Me and my mother spent all weekend moving from Memphis. We took advantage of your self storage because it had after hours. My facility closed at 7 and we were there at 7:15. The code pad to enter the unit was "out of service" and it said to call a manager. When we called the number provided, it went to the call center. The woman in the call center called the number for the "manager" and it went straight to voicemail. So now, we have a truck full of stuff and the uhaul we rented is going to be late due to this, because I have to work and cannot finish unloading the uhaul.

Sarah H.  |  Online Move In 
Évaluation :
5

The staff was very courteous and knowledgeable

Angela W.  |  Premières impressions 
Évaluation :
5

KIND AND PLEASANT STAFF. SOMETIMES THE LINE IS LONG AND WE HAVE TO WAIT WITH ONLY 1 PERSON AT THE REGISTER. GOD BLESS AND HAVE A HAPPY NEW YEAR.

ron s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

schcora w.  |  Premières impressions 
Évaluation :
4

The only thing I can think of to add to make a customers convenience better, is hand dollies available for loading.

Chris F.  |  Premières impressions 
Évaluation :
5

THIS WAS THE ABSOLUTE BEST EXPERIENCE EVER!! THE STAFF WENT OVER AND BEYOND TO HELP WITH A STRESSFUL SITUATION!!! WHAT A TEAM!!!!! TODD MIXON

Cat5 S.  |  Premières impressions 
Évaluation :
4

The process was fairly easy and straight forward. The facility was clean and well maintained. Large elevator! There's a curb, no ramp in front of the sliding glass doors for moving in/out.

Roman A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

APRIL S.  |  Premières impressions 
Évaluation :
5

Stressless operation with very clean and new storage lockers

Cortez V.  |  Premières impressions 
Évaluation :
5

Great service

Anne P.  |  Premières impressions 
Évaluation :
5

Great service

TOVAKYSHE W.  |  Premières impressions 
Évaluation :
4

Had to return a second day because the person left in charge could not get into the computer system to do anything. On my second visit I was hooked right up with the storage unit I had reserved.

Thomas T.  |  Premières impressions 
Évaluation :
5

very professional crew .Always a pleasure ,

Mark D.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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