Customer Reviews for U-Haul Moving & Storage of Panama City

Évaluation :

5

The nice lady that wrote the contract was great!! Excellent customer service skills.

Évaluation :

1

Have more inside staff And ur Manger tori Is very rude and doesn't even inspect the truck before she rents them out .that how ur customers get over charge and unsatisfied

Évaluation :

5

The supervisor and staff were excellent and very professional. Equipment worked great and made Our move easier. Well done!

Évaluation :

5

In and out fast,drop off was just as easy

Évaluation :

3

I filled the gas tank up to where I got it from and I still got charged for 4 gallons of gas

Évaluation :

5

Give a receipt up-on return of equip or have lot man sign off on customers agreement copy. Otherwise great job. Thanks

Évaluation :

1

Worse customer service I've ever seen. The employees don't keep the trucks clean and will charge your card without prior authorization on charges you didn't know about. And don't expect to actually speak to a person because they never return calls.

Évaluation :

2

Got the wrong guy checking people in the way he talks to customers.

Évaluation :

2

Young man that checked our truck in was the reason for this poor review at this location.

Évaluation :

5

They are good people

Évaluation :

3

The outside gentleman was AMAZING! He was running around the lot by himself. Cleaning trucks. Hitching trailers. I wish the inside was just as good. 3-4 inside employees and only one register was active. The online check in process is kind of moot. I upload all my information online and still have to wait 30 minutes in line to swipe my credit card. Online should have a kiosk. Scan a QR, prints out the trailer for you to use, give it the man outside and be on your way. Waiting 30 minutes for something that takes 30 seconds is really dumb. U-Haul is always so busy that they need more automation. I've never had issues with the outside people. It's always the slow inside workers and that is U-Haul's process. Even my checkout took 5 minutes and that's with everything uploaded and agreed to online.

Évaluation :

5

Very courteous and professional at pickup and delivery.

Évaluation :

3

Nothing.

Évaluation :

4

I didn't feel the yard person that unhooked my equipment was helpful, he wasn't rude at all but could have been a little more pleasant.

Évaluation :

5

Great help

Évaluation :

5

The check in agent was very helpful and courteous. He completed a thorough return inspection and was quick and professional. Sincerely appreciate the treatment.

Évaluation :

4

The truck was great, no complaints there. I always rented a truck from UHAUL. Best rates.

Évaluation :

5

Very quick and helpful staff made pickup and drop off very easy

Évaluation :

5

The Dropping off was amazing as well in Panama City ! The lady was so kind to guide us where to park & made dropping off a breeze ! Picking up & dropping off was perfect ! I'm in the customer service field & This Uhaul team rocked it . Merci!

Évaluation :

5

Caleb was absolutely outstanding. I highly recommend this location for pick up and drop off.

Évaluation :

1

Management was very unprofessional when I had trouble getting the key out of the lockbox. No help,rude, and condescending. The lady cleaning out a truck did her best to help but no help whatsoever from management. It took an hour to just pick up my truck ended up getting a different one and then I was overcharged for both gas and mileage. Find any other place to get a truck when moving

Évaluation :

5

One of my best experiences with Uhaul thank you for extending my rental as I moved. You definitely deserve a A+ rating!!!

Évaluation :

3

They never answer the phones … all calls are redirected to the call center while they sit there and are on their personal cell phones just chillin

Évaluation :

5

I only had to go to this location because the appliance dolly. I reserved was not available at the location I picked the truck up at. They also did not have the blankets I reserved. I will never again reserve anything at Rizzy Store.

Évaluation :

3

Hard to return the truck after hours , the u haul app could not find my location. The app prompts me to scan location scan bar above key return box, it does not exist or at least we was unable to find it. Please resolve this issue for in the future of returning equipment. Thanks

Évaluation :

5

Absolutely amazing CUSTOMER service!!! The best I've experienced with Uhaul ever!!! Everyone at this location needs a raise! Phenomenal people

Évaluation :

4

Inform customers that rent enclosed cargo trailers or trucks that they must stop at agricultural inspection stations in the state of Florida no matter what you are carrying.

Évaluation :

5

Great job guys!

Évaluation :

5

Brittany did a fantastic job.. the system was down and she performed her job admirly. Brittany went above and beyond to help my finance and I.

Évaluation :

5

Very friendly staff. Happy to do business again. Everything was a smooth process start to finish.

Évaluation :

5

The customer service at my drop off location was amazing. They helped with the problems Chambersburg created. A special thank you to the manager tori.

Évaluation :

2

Was give a lot of wrong information from customer service about hours of operation Was recommended the wrong storage size Was give a unit that was not empty and moves has to move items

Évaluation :

4

Service was great and professional, the team was very friendly

Évaluation :

5

The Location recommended for drop off was nowhere near or convenient to us. It seems U-Haul wants to turf you to less utilized locations. There is obviously a reason.

Évaluation :

3

When we went to load our storage unit at the location, we were advised that there would already be a lock available in the unit. One was not available, so I had to go to the front office to get one. The manager of the operation provided me with the lock and apologized, stating that they were very busy that day. We got into our unit without issue and were able to unload the rest of the truck. The individual instructions for access into the units was not clear at all. We tripped the alarms to our unit at least 3 times before another renter showed us out to work the alarm systems. Considering we had to rely on another renter to clarify how to access the units is concerning. There are some posted signs and placards on the outside of the building, but there is nothing regarding the system posted within the U-Haul app or the emails that I received after completing the check-in process. Additional information provided upon online check-in regarding this would have been helpful.

Évaluation :

5

Very helpful

Évaluation :

5

Would be better if returned earlier that would get a discounted rate. Not pay for a whole 24 hours when returned in 5 hours

Évaluation :

1

Terribel staff. Your manager Tori actually hung up on me. Not professional at all. The other staff were rude and not helpful at all. It's astonishing to see businesses run this way. How do you stay open? Your staff is HORRIBLE. I can't stress this enough.

Évaluation :

1

Horrible experience. Rented room online so my husband would not have to go in the office. When he got there the office staff was rude and there was no lock in the unit like there was supposed to be. Your manager Tori actually hung up on me. Very unprofessional business. I woiuld not recommend your facility to Anyone! You guys really need some better staff that actually care about a customers experience.

Évaluation :

5

I appreciate that U Haul/employees took such good care of my treasures for 4 years but it was time for me to enjoy them for awhile longer.

Évaluation :

5

Just keep up the good work.

Évaluation :

5

Check out was a breeze, took less than five minutes. I was impressed with the gentleman that helped me, he was a Professional.

Évaluation :

1

I didn't drop off here i drop off in Clinton sc

Évaluation :

5

Great people Great experience 5 stars

Évaluation :

2

I put a total of 15 miles on the truck. I put 5 gallons of gas in the truck. When the final invoice was emailed to me they charged me $25 for gas. The gas gage showed just under 1/2 when I got in the truck and just over 1/2 when I left it. I talked with customer service and they advised a credit would be given on my credit card. That never happened. In addition I had reserved 2 furniture dollys; they didn't have them. They told me that even though I reserved them on line they do not save those. I had to purchase 2 from them.

Évaluation :

3

Speed up customer service . Long waits !

Évaluation :

5

I am looking to rent a gain

Évaluation :

4

Return area was very crowded. Perhaps the sign that indicates the return area could be turned to indicate that the entrance in the very back is being used instead. Other than that the staff was helpful and the return was flawless

Évaluation :

3

As usual, they forgot the dolly that I requested and paid for

Évaluation :

5

Put single or not single on the employees name tag..🤣

Évaluation :

5

Always top notch service and friendly staff

Évaluation :

5

Always courteous and helpful

Évaluation :

5

The checkin and checkout process was smooth and quick. Loved our total experience.

Évaluation :

4

my customer representative was very courteous even though she persuaded me to rent a dolly that I did not need to use and did not you would pay $10 for She was very friendly and courteous, excellent salesmanship, but I should not have rented the dolly and I did not use it because I backed right up to the unit and went from the truck straight to the unit which I believe he should explain to me that with the location of my unit is from the office and I would’ve pictured it and would not have rented a dolly which she did not do that

Évaluation :

2

My mattresses were water damaged and the office staff lacks communication! I moved out June 22nd and after calling the office to get my move out slip 3 times and being told they would do the walk through, I still did not receive my move out slip until July 4th AFTER calling AGAIN!

Évaluation :

5

The storage unit was convenient and large enough for all of our things. Being climate controlled made me comfortable leaving my furniture and family photos there. Thank you U-Haul.

Évaluation :

5

The only issue I ever had was a couple times was the card swipe didn't work when I was trying to get into the building.

Évaluation :

3

The unit was clean and ready but it was almost impossible to pull the trailer back to it because it was so packed. And I had a small 4x8. No way could it have been done with a larger trailer. When I had to back all the way down the row of units because the other way out was packed full of rental trucks. Way too many trucks and trailers to be around the storage units

Évaluation :

2

Did not appreciate that I HAD to get YOUR rental insurance even though I already had it covered by my apartment renters insurance, I HAD to purchase one of YOUR locks even though I had one already, constantly having rate increases for $5-$30, Moved out BEFORE then end of my current rental month but don't see a credit coming back AND the unit was swept out! WILL NOT RECOMMEND THIS HIGH DOLLAR OUTFIT!!!

Évaluation :

5

Great service! Super helpful

Évaluation :

2

While the staff was helpful with our move in I must say the communication between the call center and the local U-Haul facility was awful! We had two individual one-way moves which qualified us for two free months of storage. Initially we were informed by the call center we couldn't do back-to-back months in the same unit but they would make a reservation for the 2nd free month. When I received a text indicating my "move-out day was approaching" I called the call center and was told, "it's up to the individual store manager if you can get a 2nd free month." Then was told by the call center the "store manager will contact you," which of course they didn't. I went to move my items the next day only to find out I'd already been billed for the another month for my current unit! Fortunately, the store employee understood what was happening and backed the charge out. Doesn't end here; then the employee informed me that have no other similar units available! So the reservation that had been in the system for a month meant NOTHING! I had to rent a truck and find other accommodations…seems a very-very poor way to do business and treat a customer who just spent $3K on moves.

Évaluation :

5

Would use again

Évaluation :

3

Understaffed. Common issue for u haul everywhere.

Évaluation :

4

Muito bom.

Évaluation :

4

Everything was perfect until checkout day. You were severely understaffed. I waited 30 minutes in line!!

Évaluation :

3

Not Happy🤨, 16 days paid without usage of storage

Évaluation :

5

Awesome service

Évaluation :

4

Not much parking and returning vehicles can trap cars parked along back of building. Blake, the reason I'm doing this, in particular was absolutely fantastic. He's the bartender, the pizza delivery guy, the person gathering carts in a lot that makes you think "why is he working here (no offense)? They seem like they could be doing something much more lucrative". All of your employees were at least pretty good - but Blake is special. Fantastic attitude and it's authentic. I can tell it's real. You'll want to hold onto that one - I suggest rewarding his pay rate to reflect your wanting to keep him from getting a job somewhere else. Good day!

Évaluation :

4

In time gone by I found there are many situations when it comes to moving.peoples lives are always changing.its always difficult to know the timing when you are ready.uhaul is available in most locations both on the leaving side and receiving side so you are convinient.the trucks are well maintained and dependable and the price affordable even for a short need.the contract is specific so get your miles and timing right or it can get expensive.dont forget your phone.they need it for processing your licence

Évaluation :

2

Was over charged from what my reservation stated. I was told they had a price increase, but I was never notified via mail nor e-mail. The line was very long only one employee working. Neat and clean, but once we retrieved our stuff, one crate we had there was full of water. RUINED a lot of papers

Évaluation :

5

The lady name Sha was excellent she rode the go kart and showed me where to swipe my card then showed me where my storage unit was very helpful. I give her 5 stars.

Évaluation :

5

Thank you for all my storage and truck needs

Évaluation :

5

Staff was very helpful & always professional. Area was clean & well maintained

Évaluation :

5

Thank you for your great service. One suggestion. Do you have a benefit that offers discount services for other retailers for referral services.

Évaluation :

4

The only issue I've ever had and I've been on the site many many times is: counter help... The wait is exceptionally long and not because it's bad but because it is good.. You need more payroll hours for counter help and you'll have excellent ratings.

Évaluation :

5

Tori and her Team is Beyond Awesome!! Love doing Business with her location 💪

Évaluation :

1

I went in and paid my july and August rent in July and told them I was moving out by end of July. I was out by middle of August, they even called me to tell me my unit wasnt locked in August and I told them it was empty already. Then in Sept got an email I was past due and responded I wasnt as I had canceled my unit. In Oct I talked to a lady over the phone reiterating the same thing. In November she called me again and then after hanging up with her someone called me from Pensacola and once again I told this other lady.. Now you have threatened to ruin my credit with a collection. I will sue Uhaul if this happens

Évaluation :

2

The one year I had the storage facility the rate changed three times. It's a shame I went 2 blocks down the road simply because I could not identify the monthly cost.

Évaluation :

3

I moved out on the 9th of December, but before I knew I was going to move out I prepaid for the month of December in November. My bill was due on the 11th, but was told I wouldn't get my month of December rent back just because I already paid it even though I moved out before the 11th of December. Do better U-Haul.

Évaluation :

5

Your sales representative was very congenial and helpful. She made me feel very comfortable. Thanks so much.

Évaluation :

1

I got put in jail over some screwed up paper work and lying employees my shed was robbed by someone and the employees helped them and y’all are still trying to charge me for late fees… I will never use uhaul again and I hope u go out of business

Évaluation :

5

Veronica Walsingham was a pleasure to work with!

Évaluation :

5

Blake is the best.

Évaluation :

3

The move in date is incorrect it should be 11/21/2022 please notify me of the change

Évaluation :

5

I'm pleased with the service I got.

Évaluation :

3

Chose wrong size storage. In trying to put lock on storage,could not slide lever to lock. Did not like there was no way to cancel service on website. Only way to cancel storage rental,I had to wait in line at facility to talk to representative in person.

Évaluation :

3

Did not like location of my unit in back of lot. Also had billing issues as UHaul did not accept my bank by mail checks.

Évaluation :

1

The staff was very,very, rude and very unfriendly. Very sad people. Qe we treated like criminals, not even, because criminals are still human beings. Veronica, and an old white lady was very mean. And Tory, who is SUPPOSED to be a manager is very unprofessional.

Évaluation :

5

Blake helped us a ton. Super nice, super helpful and professional. I stood in line and watched him deal with a few other very rude customers and he handled it like a champ. He was at our arrival location. The departing staff were good, nothing special. Truck smelled a little when I got it but I was able to work through it. Truck wasn't very clean either when we got it, but the customer service by Blake offset these negatives. Thanks again to him and the other staff there.

Évaluation :

3

I was never able to speak to someone. I even called while I walked to the counter with no one in line . The agent never picked up the phone . Mauvais service à la clientèle

Évaluation :

5

I love this place. The staff are always nice and seem to know exactly what they're doing. The facility is always clean and the climate control is great. I always feel good about storing my stuff here.

Évaluation :

1

Holes in wall that lead to next door storage units and broken latch on door and the workers said it would be ok but every time I went to go into my unit I would almost cut my hand one time I exactly did and door was broken off track workers also had to clean unit before I moved in but marked me in the system that I moved in while they still had to remove items of furniture from tenants before they knew about everything but didn’t do anything about it

Évaluation :

5

Yes I was out bye the 12th of October and thank you

Évaluation :

3

Ok service

Évaluation :

3

We have used this facility numerous times renting uhaul trucks but yesterday rented a storage unit. The staff member was extremely friendly but not knowledgeable at all on typing skills, didn't know how an offer currently running worked, confused the entire time she was talking with us. On top of all that she directed us to the wrong storage unit on the map. Then on top of that we come back after store closes to put our stuff in the storage unit and we can't access the building because she never issued us an access card. Then tried calling the after hours manager and the phone just rang and rang and the n voicemail was full. Was going out on a whim and figured she would call back but 6:24am the next day still no call and no access.

Évaluation :

3

The storage unit I was assigned had a lock still on it and I was given another one to hold my stuff until the other size is available.

Évaluation :

5

I was charged after completing a move out. I went to the office to talk a representative and they were easily able to refund the charge. Would definitely recommend to friends and family.

Évaluation :

3

The manager at that facility was very helpful and a joy to work with

Évaluation :

5

Clean and ready to move, excellent!

Évaluation :

5

I was very pleased with my storage units and renting a truck. All the employees were very helpful and friendly.

Évaluation :

5

n a

Évaluation :

5

I would rent with them again anytime. They are short staffed so it makes the wait time in line a bit long but otherwise they're super helpful.

Évaluation :

2

The light in front of My unit did not work the entire time I rented even though I let them know the light was burned out repeatedly. There was always trash around. Your service elevator is slower than molasses in January.

Évaluation :

5

Everything went very well, and that was due to 2 factors. First, UHaul equipment (truck and auto trailer) are top notch. Very safe and very reliable. Second, and most importantly, your assistant manager at the Panama City location saved the day. You see, I reserved the truck, trailer, and a storage unit on August 8th, with the assumption that all would be available on the dates designated for the move (Aug 31st and Sep 1st). The equipment was ready on the 31st, and I arrived in Panama City on the 1st only to hear that the storage unit was not available. Apparently, your computer system assumed that I intended to move my things into the storage unit 3 weeks before I would pick up the truck to move the stuff in the first place. If I could make that happen I wouldn't have needed the truck. I could have clicked my heels like Dorothy and presto, me and my belongings would have appeared on Aug 8th, when I made the reservations. Your assistant manager worked magic in finding a storage unit, on site, for me. His customer service skills and professionalism were outstanding in every respect. I'm in retail management, and I know when someone makes their company look good no matter what. This gentleman did exactly that. But he should have never been put in that position in the first place. When your customer is moving, it's best to assume that he/she will need a reserved storage unit upon their arrival, not before. Such a logical assumption should be incorporated into your computer program, and it's rather astonishing that it isn't. I hope experiences such as mine will help.