Évaluations des clients U-Haul Moving & Storage of Panama City

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Panama City

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Mason F. le

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The truck was not prepared for our 8 am pickup time and as a result, we missed our scheduled deliveries in our new town. We stayed on the phone with MULTIPLE customer service reps for and hour before finally being told it was the locations fault. We filed a customer action file three days ago and STILL have NOT heard back. Outrageous. We will not be using Uhaul for any future moves.

james m. le

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The location is really doing well at handling the mass of activity caused by hurricane Michael as well as the expansion of the office. I was also happy to see that Tori Greenwood was finally made General Manager - her work and dedication to the business has been exceptional.

dan k. le

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Le client n'a pas laissé de commentaire.

Kristi H. le

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Le client n'a pas laissé de commentaire.

Shandria P. le

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Do routine maintenance on trucks often to prevent breakdown of trucks and having your family stuck on the side of the road for hours waiting on a repair guy in the middle of the day in the summer in Florida.

debra m. le

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Customer service reps. were very helpful and friendly, I will refer all friend,family and coworkers to haul on 15th street. Thank you ladies.

jeff s. le

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Le client n'a pas laissé de commentaire.

willliam s. le

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Very professional. You guys rock!!

ROBERT G. le

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Le client n'a pas laissé de commentaire.

Joshua H. le

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Le client n'a pas laissé de commentaire.

William S. le

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Le client n'a pas laissé de commentaire.

Charles B. le

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Verify equipment is fully operational and don’t count on staff assurances.

LIZZETTE H. le

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I am disappointed that i was charged for 2 days and I only had the truck for 1 and a half. Waiting to hear from someone about crediting my money back to my account but everything else was excellent

jeff D. le

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Le client n'a pas laissé de commentaire.

Shanikka D. le

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Excellent customer service

Dianna B. le

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Scheduled pickup on line with phone. Got to pickup location, truck was not ready for pickup, they did not have the moving pads I requested and I had to remind them of a dolly that was rented also. It took 30 minutes to pickup (which cut into my time) and then took another 10-15 minutes to return.

HEATHER F. le

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Le client n'a pas laissé de commentaire.

HEATHER F. le

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Le client n'a pas laissé de commentaire.

adrian m. le

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Drop off area was dark

Shanikka D. le

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Excellent customer service!

Varney A. le

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It was my understanding, after talking with the representative at the return location, that I could return my rental from one to two hours late without any extra charge. I was charged with one extra days rental. Maybe I just misunderstood the gentleman.

james m. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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Le client n'a pas laissé de commentaire.

Cecelia W. le

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The return of the vehicle takes to long. Waiting for a person to assist even after repeatedly blowing the horn.

Patrick A. le

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Le client n'a pas laissé de commentaire.

BENJAMIN B. le

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Le client n'a pas laissé de commentaire.

Ralph B. le

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It was nice, I reserved pads,, and furniture dolly. When I picked the trk up, there were no oads to be found. Along with the furniture dolly. Then I bought one. The vehicle was dirty outside.

David M. le

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Le client n'a pas laissé de commentaire.

Gary P. le

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The manager (a lady) and I think the guy hooking up the trailer (Maybe Tyler) did a magnificent job. It was busy but they kept their cool.

Jeniece S. le

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I have rented a truck or trailer multiple times in the last two months and should get a discount for multiple uses on the next one....Just an idea

John H. le

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Le client n'a pas laissé de commentaire.

DAVID A. le

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Le client n'a pas laissé de commentaire.

michael c. le

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Le client n'a pas laissé de commentaire.

Ray P. le

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They helped us out great.

Jerry D. le

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The computers are always down. It takes too long for check in even if you are already pre registered. I pre registered and continued to get emails to do it. Very confusing and stressful.

Ross P. le

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The clerk couldn't do anything, couldn't look up my statement, couldn't explain why I was charged insurance, She was useless

JEFFREY R. le

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Le client n'a pas laissé de commentaire.

michael B. le

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Le client n'a pas laissé de commentaire.

CLARK S. le

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Bring vehicle to front for customer. Gregory did an outstanding job. Great people.

Jerry H. le

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Time involved

susan c. le

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Le client n'a pas laissé de commentaire.

Ricardo T. le

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There was an additional charge to my account for $59.95 and I have been unable to reach someone to figure out what this charge is for and why.

Leslie M. le

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Service was excellent.

Aretha H. le

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The wait time to see an associate was too long as initial there was only one rep there. Once the other associate arrive, she took her time getting around to helping the next customer. This location always seems to be short staffed.

Dennis w. le

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Le client n'a pas laissé de commentaire.

Carolyn H. le

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Rude, inattentive customer service. Dirty facilities. Untrained employees.

ANN H. le

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Le client n'a pas laissé de commentaire.

Donna L. le

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very nice and professional, family like atmosphere

charles b. le

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Have customer service training conducted starting with tori the manager

stephanie m. le

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The truck was mostly clean except for the inside windshield. They were very helpful in helping to adjust the outside mirrors

deborah n. le

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Le client n'a pas laissé de commentaire.

Jeannie H. le

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Inspect the trailer

kent t. le

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Le client n'a pas laissé de commentaire.

Jeniece S. le

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Under the circumstances due to us storm victims having to move our belongings we should get a discount if we use you multiple times for moving purposes. Just suggesting. I couldn't have moved without you. and may need you again before the damaged dwelling I lived in is totally empty. Thanks you for your service to all of us dealing with the aftermath of MICHEAL

Euris M. le

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Le client n'a pas laissé de commentaire.

James J. le

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Have dollies available so that your customers do not have to purchase. Also have someone to show you where your truck is located.

kyle m. le

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We had a great experience here.. I don't understand the negative reviews. The employees were all nice, welcoming, and courteous. We were also helped in a timely manor.

HANS P. le

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Le client n'a pas laissé de commentaire.

John P. le

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Great customer service!

Mitchell R. le

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Le client n'a pas laissé de commentaire.

ethan k. le

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Le client n'a pas laissé de commentaire.

CARMEN D. le

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Excellent service

john l. le

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The workers were doing all the could do to provide the best customer service. I could tell they are under staffed like the rest of Bay County.

Mary J. le

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Person renting equipment was not helpful.

roger s. le

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Everyone was very helpful Equipment was Awesome!

Marvin B. le

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None

James P. le

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Le client n'a pas laissé de commentaire.

David W. le

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Le client n'a pas laissé de commentaire.

VICTOR H. le

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Tori is always the best I will not use anyone else

sarah s. le

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Le client n'a pas laissé de commentaire.

Nicholas E. le

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Le client n'a pas laissé de commentaire.

richard c. le

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We spent hours and hours on the phone on hold, getting hung up on, bounced from dept. to dept., six different people in all spoke to us and the final person assured us our boxes were in Panama City, We drove 450 miles from Sarasota to Panama City and were then told they were not there and they had no idea where they were. We had to stay in a hotel for two more additional nights (at about $270 pn) then the boxes showed up 6 days later than promised. All we really wanted to know was where is our stuff and nobody could answer us. NOBODY. U-Haul claims you can track your boxes on-line, even they couldn't. Amazon can track a pair of earrings to the minute but they can't find two one ton boxes!!

Carrie W. le

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Le client n'a pas laissé de commentaire.

matthew c. le

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Le client n'a pas laissé de commentaire.

Keith H. le

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Le client n'a pas laissé de commentaire.

Bryan S. le

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Le client n'a pas laissé de commentaire.

Cortland S. le

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All three people I can in contact with were great! I don’t remember the name of the young man that checked the truck back in, but he was friendly and professional. Tori and Gregory were also great. I rented trucks for four days in a row and chose this store and always will. Fantastic job U-Haul team!

Rex H. le

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Na

Todd H. le

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Panama City destination grocery store would not accept. Forced to pay miles for your company partner rejected drop off Where I did return was fine.

Lyndia W. le

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Everyone was helpful and very friendly

michael l. le

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Schedule correctly and take less than 3 hours

Samantha W. le

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We were charged an additional 60 dollars when we turned in our truck. We have the truck reserved for 8 hours, only had it for 3 hours. We went a total of 15 miles. We then Filled the tank back to where they told us to fill it. When we left we had an additional charge of 60 dollars. We called and spoke to someone in customer service they said that the manager had put in that we turned the truck in empty. There is no possible way 15 miles is going to burn that much gas. We will NEVER use them again. And we will NEVER refer friends to them.

Pamela T. le

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Le client n'a pas laissé de commentaire.

Cortland S. le

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Tori and Gregory are great!

Terry S. le

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Le client n'a pas laissé de commentaire.

Stanley P. le

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speed up the pick up time ? bath rooms?????

Fred S. le

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Le client n'a pas laissé de commentaire.

roger s. le

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All Good General Manager Tori Very Helpful Will Definitely Rent Again Thank You

mike t. le

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Le client n'a pas laissé de commentaire.

jeffery a. le

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The owner was awesome! He was friendly and really saw to what I needed from uhaul. Dave was great with hook up. Highly recommend you go see them!

ROLAND M. le

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Le client n'a pas laissé de commentaire.

Tifinee B. le

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Le client n'a pas laissé de commentaire.

Tammy E. le

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Le client n'a pas laissé de commentaire.

Victoria D. le

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I did not receive the notification to pick up the truck from a different (changed from the original reservation) location until the morning of. This location changed caused me to pick up the truck 45 minutes late, and could have been avoided easily. I would recommend any changed information goes through text message notification as well as email.

Susan D. le

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Le client n'a pas laissé de commentaire.

Greg K. le

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Le client n'a pas laissé de commentaire.

Harold W. le

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Great job...Tori is the best. Thank you, L. Wood

JAMES F. le

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The people were very efficient and knew their stuff. They were very helpful in my experience. The trailer that I rented was clean and ready on the arrival time. Upon return they were equally as helpful in unhooking the unit.

John T. le

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Le client n'a pas laissé de commentaire.

Randy L. le

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Le client n'a pas laissé de commentaire.

York T. le

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Nothing

JAMES R. le

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Nice people.

Preston P. le

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Le client n'a pas laissé de commentaire.

jennifer m. le

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I had a difficult experience in the beginning with renting a u-box for moving. I was extremely frustrated with another location but the 15th street location did everything they could to make it right.

Mary C. le

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Le client n'a pas laissé de commentaire.

doug h. le

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We had a nightmare of an experience there was a leak in the passenger side windshield and my wife had to hold a rag up to the windshield during the rain storms one time for almost 2 hours so she wouldn't get wet she is handicapped so I stopped alongside the road and got to stick so we could push the rag up in there and continue on our trip I am very displeased and I have already called and complained I want this resolved I want someone to call me and let me know why this vehicle was not properly maintained and inspected. Also the radio did not work properly when you turned on the radio the volume did not work at all and it was on loud so we spent the entire trip without radio yeah that's not a major problem but it's nice to have and I feel that I paid for this I want some kind of resolution from you people

Dennis H. le

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Le client n'a pas laissé de commentaire.

Elizabeth P. le

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I was directed to drop off trailer/truck at 2112 Frankford Ave in Panama City, FL - upon arrival I was advised they were not accepting returning Uhaul trucks/trailers. Yet another example of poor and inaccurate information by Uhaul. I have used Uhaul services many times in the past and this experience was awful w/ regarding to reservation services request. Your personnel at the various locations were pleasant and very helpful

Alicia A. le

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Very friendly people! They were wonderful to deal with.

DONALD R. le

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Too few customer representatives for the amount of customer traffic. It took almost 45 minutes, from the time I walked into the office until I completed my rental agreement.

Chad J. le

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Quick check-in and directed where to drop off the trailer. Did not even have to get out of my vehicle.

anna m. le

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Very professional and great service. The phone doesn’t connect to store, goes through Customer Service our of area and when re-routed it connected me to the wrong store. Telephone service could be improved, connect to a person right away vice waiting on hold for over 30 minutes to talk to someone.

Tonya H. le

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Arrived at thwe location on us 231. Trailer was present. Attendant was rude and announced her system was down and we would have to proceed to 15th street. Not being from the area this was confusing. Goggles the location. Arrived...asked 2 ladies in lot if they could direct us as to where to go. I understand they have been dealing with a lot with the hurricane and all. Both ladies acted as if it was a bother to assist us and were rude. Got inside, long line. Was in the managers line and he announced the lady at the other location should just quit. If her computer was down so would mine. At this point, I really didn't care I simply wanted to get my trailer and start the process of assisting my military family member with moving their belongings to another base due to hurricane damage to their home and base as well. I have worked at a place with uhual terminal and know it can be contrary. Maybe the lady needed more training. It was completely embarrassing that we should have to listen or be a party to this type of behavior. Someone waiting in line stated I should get a job here. The manager stated sure I could use you today. I am sure there are plenty of people in that area ravaged from the hurricane that could use jobs. Both of us renting the uhaul are members of professional type jobs and we would have fired the lot of them for their entitled and poor attitudes. I get having a bad day but you don't take it out on your customers. Overall, I will reconsider renting from uhaul in the future. I would not have shared this but my military family member had problems with poor attitude and less then helpful service over a year ago with this same location. So, it's not relative to the hurricane. You could be potentially losing many customers with this type of behavior.

Deborah L. le

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Le client n'a pas laissé de commentaire.

William O. le

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Le client n'a pas laissé de commentaire.

Sheila S. le

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Great Service.

Kathy N. le

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Excellent experience!

J A M. le

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Le client n'a pas laissé de commentaire.

Jose M. le

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Make sure tires are in above average condition

Alyssa L. le

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Le client n'a pas laissé de commentaire.

Derek Y. le

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Le client n'a pas laissé de commentaire.

Shawn L. le

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I had to drive 20 miles one way and 20 miles to return my rental when I passed several Uhaul locations with the same truck. I had 49 total miles driven and was charged for $34 worth of fuel.

timothy c. le

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It was a truck , That had NO AC. That was hard Temps in the upper 90s. Made the move bad!

perry w. le

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Le client n'a pas laissé de commentaire.

Charles A. le

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The rental place was great but after I ordered online someone from uhaul called and said the 10ft truck would not be available, that they would have a 15ft truck at 12pm insteas. I arrived and my entire rental was cancelled. Luckily they had just got a 10ft they didn't know they were going to have so I got a truck, the actual rental place was great, but if I hadn't got lucky I would have been a little upset.

diane h. le

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Kwamen Kelley went above and beyond the call of duty as I was going through the process of my move. He truly is a great asset to your business in Panama City, FL.

Adrian H. le

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There were no problems

Todd E. le

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Fuel gauge never indicated full after filling up. Was not told about that. Not sure they even knew.

elizabeth h. le

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The truck WAS NOT what I reserved, I reserved a 15 ft. Had to take a 26 ft. Cost me $300.00 + so it cost way over what I was quoted. Had Marajuita in the drivers door and floor. It cost me $200.00 in gas just for that hugh truck to bring 1 motorcycle home.

Jack H. le

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Thanks good help also

Rex H. le

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Smooth process

Daniel R. le

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Le client n'a pas laissé de commentaire.

Bridgitte D. le

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Scheduling online for extended use of equipment.

Jamie S. le

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Le client n'a pas laissé de commentaire.

Dr. Leonard A. F. le

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Le client n'a pas laissé de commentaire.

gregory s. le

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Quick in and out

Sharvaun M. le

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Le client n'a pas laissé de commentaire.

James S. le

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Le client n'a pas laissé de commentaire.

Terry H. le

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Very easy return thank you

richard k. le

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Air conditioner did not work.

Leon S. le

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super

Randy S. le

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Le client n'a pas laissé de commentaire.

James M. le

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I feel if you bring it back early you should get a discount since you all are able to re rent it

Eric R. le

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Hassle free way to return the trailer

lisa d. le

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Le client n'a pas laissé de commentaire.

TENITA B. le

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Le client n'a pas laissé de commentaire.

Holly T. le

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We reserved a car tow but when we went to pick it up they did not have it. They gave us a car trailer instead and charged us the additional cost. We reserved well in advance and should not have had to pay extra because they didn't have the reserved equipment.

Blake L. le

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Le client n'a pas laissé de commentaire.

Harry H. le

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Le client n'a pas laissé de commentaire.

Durand Y. le

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Le client n'a pas laissé de commentaire.

joe g. le

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No big deal! Initially I wandered the lot trying to find the rental before being rescued by an employee. They were directing/taking customers to their rental just missed me. Make sure all customers are able to locate there rental in a timely manner...mine was on an adjoining property where I wouldn't have thought to look.

Daniel N. le

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Le client n'a pas laissé de commentaire.

Brenda Y. le

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Felt rushed out the door and they neglected to send the utility dolly with truck, so after going to two different locations for a tow dolly, because they didn’t have one there for us we had to go back there to get the utility dolly. Overall was very disappointed with the lack of service provided by making us go somewhere else for the tow dolly after making reservations a month prior to the move. When I asked why the rep told me they didn’t have the man power to go get equipment and left it to the customers. Not cool, not very good practice in my opinion.

warren d. le

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Le client n'a pas laissé de commentaire.

John G. le

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I had reservations 2 days in advance and then when I got there I had already been moved once to another location then another location. Putting me 13 away from my starting point and ending point each way. so, 26 miles added to my bill and 1.5 hours added to my move day because my reservation was not honored. Whats the point of making a reservation if you are not going to back up the reservation.

Robert H. le

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Le client n'a pas laissé de commentaire.

Tina C. le

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Tire problems but other than that excellent!

Sarah D. le

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More customer service people are needed. Wait time was long even though I spent time online doing pre-check in. Website to return equipment was slow and counter intuitive.

Daniel F. le

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Le client n'a pas laissé de commentaire.

sherry m. le

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great service

Dana M. le

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Every time we went there, something was wrong. They are still calling me about a late fee for a unit that is not mine. They stink

Khalilah H. le

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Thanks so much.. Rachael is a great employee with Uhaul

JERRY W. le

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Over the five years that I had the storage unit I never had any problems or complaints - except the increase in price for the unit by almost 20 dollars/month over the years.

TOM G. le

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Your response after hurricane Michael was stellar. 4 star only because the location we stored our items was understaffed and quite busy so long waits if you had a question. Always friendly though.

Dana M. le

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The A team rocked!

Pam T. le

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Great job from start to finish. Professional , timely , and reliable.

Dorothy Y. le

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We were in desperate need for storage and you provided. Thank you very much.

Bradley W. le

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When you press it call me a liar and a thief I won’t let anybody a friend of mine and veterans go to the 15th St. U-Haul

Gina C. le

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This place was awesome! The staff was very friendly and helpful with everything we needed. They went above and beyond to help us and we greatly appreciated it! I will definitely recommend y'all!!!!

Mark D. le

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very professional crew .Always a pleasure ,

Bill R. le

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I could not find my key and they were helpful in finding a locksmith.

Gina C. le

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We were greeted by a very friendly staff and they more than met our needs. The unit was spotless when we checked it out. These folks were very easy to deal with and made sure that we were satisfied

Jean L. le

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Lost my uboxes, I had to track them down myself... hours of phone calls. Needed my boxes on 12/30/18 as I had scheduled for pickup but got on 1/04/19 and then got double charged for retrieval. ANGRY!

Teresa A. le

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Way too much to discuss in 200 characters. I'd be happy to discuss further if you would like. Extremely displeased with my experience.

polly s. le

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Uboxrs were never out when made advance request. Manager Chris cursed each time and said he was go in ng to charge me extra as he couldn't find box.. Alsk charged for box I didn't have.

Ryan B. le

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I reserved my u boxes to be unloaded a week in advance. When I got there I got my truck but my boxes were not available they said come back after noon, so I did and they only had half of my boxes out.

Robert H. le

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Thanks

Antonio T. le

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I'm very un happy with the over outcome due too i called five times too make sure if the Panama city u-hal store will be open and ev per I talked with stated they don't close intal 8pm so i rent a uh

james d. le

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Tried for 5 days to speak to someone there. No one ever called back.

Patrice B. le

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This facility always seems to be understaffed. I always have to wait in line everytime.

marcia b. le

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After Hurricane Michael I was pleased with the way they handled my damage

pedro r. le

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Your costumer service is awesome.

BARBARA M. le

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It was a good move

jeff p. le

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The facility and staff were great. Thank you.

rick l. le

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We have used Panama city u-haul 3 times, for cross country moves, all 3 times the service was excellent. T he staff are very friendly and helpful. Tori does a great job.

Laura B. le

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Very easy to get our UBox, truck and trailer rental.

Tenika b. le

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I was new to the area and I enjoy uhaul, this location is alot bigger than the ones I'm use to but the lady that is always there Mrs Tori is AMAZING she knows the place runs it with Excellence!!!!!!

Philip S. le

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Everyone made it a pleasure to work with!

kristy k. le

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They delivered my UBoxes late, they never took them off the trailer, just dropped them in the driveway and left. One of the UBoxes was on the trailer backwards so we were unable to open it and unpack

Ronald N. le

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The manager Tori has always been extremely knowledgeable and accommodating every time I use this facility! It’s always a very busy place but she handles this facility very professionally!

Janet C. le

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Thanks for being there when I needed storage.

J.D. T. le

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The general manager & employess were very helpful & friendly. Would definetly use this facility again! Keep up the GREAT work !!

Glen E. le

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Fast friendly service from Jupiter uhaul. Panama City storage was a little short handed ,could have used more customer service personnel. The truck that I rented was great, made for an EZ move.

NELS N. le

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Thanks

Sylvia L. le

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Great service and appreciated the covered trailer rental along with the one month free storage as my family and I re-located from another state! Thanks UHAUL for making our move a smooth one+

Gwendolyn F. le

Évaluation :

While I had rented the storage for almost 18 months. I've always was greeted friendly. I'll return again if I need storage for future items. Thanks U-haul!

Donna G. le

Évaluation :

Thank you for making my storage and truck rental as uncomplicated as possible. I was not sure of certain dates that I would be needing to rent a truck and must have called your office lots. Thank you

john h. le

Évaluation :

I won’t ever use anyone else for my storage needs