Saturday mornings need more than one person at the counter to dispatch vehicles. These rentals have other people and events that have to coordinated and long waiting lines are frustrating.Robert N.
Customer Reviews for U-Haul Moving & Storage of Panama City
Pour nous contacter
Panama City, FL 32401
(Located in the back of two story building on Balboa Ave and 15th St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.John R.
Have a person who know their job and that's able to explain how to upload pictures of the truck. The employee knew we paid for an appliance dolly and a dozen pads but she didn't give them to us. We assumed they were in the truck but they weren't in there. We came back in there to let her know and she had a little attitude. She gave us the worse looking and dirtiest truck on the property.WILL B.
I had a reservation and was told there was no truck. It took over a hour to finally get a truck and start my move while paid workers were waiting for me with a truck.Todd P.
Le client n'a pas laissé de commentaire.SHEPARD S.
Le client n'a pas laissé de commentaire.beverly B.
Very professional.WILLIAM M.
I've only ever used U-haul twice and I've yet to have a good experience.Lesley T.
Le client n'a pas laissé de commentaire.Larry K.
Le client n'a pas laissé de commentaire.Keith J.
Le client n'a pas laissé de commentaire.JEFFREY R.
Beside the passenger side door seal came off everything was fine.Katrina J.
Le client n'a pas laissé de commentaire.Randy S.
Le client n'a pas laissé de commentaire.MARIE P.
Le client n'a pas laissé de commentaire.Ronald C.
The roll up door got jammed and I didn't think I should have to pay for the rental but was charged. It caused me to be late for the move because I didn't feel comfortable driving with back door open. I rent from uhaul almost every week and this has never happened before. I was told I didn't turn the handle all the way but I think if I have rented these trucks close to 100 times I'm aware of how to operate the door. Anyhow not a good experience this particular time.LORI C.
I wouldnt recommend UHaul to anyone. That was the biggest cluster F*** I've ever been through. The first reservation the East Indian owner wouldnt return any of my calls or emails, so I cancelled and re did it at a different location. Stopped by to confirm my reservation and was told by another East Indian owner that I would be notified the day before as to where I would be picking up my truck but it definitely wouldnt be from where I reserved it at. (closest to my home). I got the call and had to go to another side of town to get it. I called to confirm, all was good. I called again the next morning and again, all was good. I show up and they dont have my size truck that I had reserved and called to confirm twice. Finally got the size truck I asked for and left. At drop off it was at a high risk area with unfriendly owners in a smoke filled office. They didnt even want to check the truck in until the next day but assured me everything was going to be OK. I had them sign something anyways just to be on the safe side. What a night mare. People moving dont need all these last minute changes and possibly no truck at all. Very disturbing and unproffessional company. Used to be top notch and the best in the world to me.Eric H.
Le client n'a pas laissé de commentaire.ian G.
Le client n'a pas laissé de commentaire.JADE P.
I was impressed by how well running and fuel efficient (for a large truck) the rental was. Despite the high volume of rental activity right now, it felt like a vehicle I could depend on. Good job!Arthur S.
I was suppose to have a 7am pickup this past Sunday. I was given a box number along with a code. There was not lock on the boxâ€¦. There was no truck key!!! I paid 4 guys for 2 hours at 20 and hour! Do the math. I went back in at 9 am when the location opened. The guy literally said oops! This was awful! You SUCK!NOEL C.
The end price was quite a ripoff. Never againCAROLYN M.
Le client n'a pas laissé de commentaire.Johan P.
Le client n'a pas laissé de commentaire.GLYNN P.
Very helpful staffDenis M.
Le client n'a pas laissé de commentaire.John S.
The vehicle was clean; the windshield was extremely dirty and the engine service light was ONANTHONY N.
Very grateful to the uhaul team in PC.EDWARD F.
Highly disappointed that as much as I was charged for the one way rental, there was no credit returned when I returned the truck early with less mileage than projected.Joshua W.
I returned the trailer 2 days early, do I get money back?GARY F.
Le client n'a pas laissé de commentaire.PAUL Z.
Le client n'a pas laissé de commentaire.Timothy B.
Th location on 3rd street was a joke the guy was at the shop and wanted me to leave the trailer without giving me a receipt. So I would have had no way to prove I dropped it off other than word of mouth.Dustin R.
Tori and her staff of employees were awesome. Tori went above and beyond to work with our storage needs. Merci.PAUL D. | Expérience générale
Le client n'a pas laissé de commentaire.Steve A.
Very poor customer service. Barely said one word to me and charged us for gas when we had just filled it to half way. I'll avoid this location like the plague the next time I need a U-Haul!REBECCA S.
Nothing at all,staff was great, we were in and out in literally minutes. You have this figured out. Will go no we're else to rent in the future thanks for a great experience.TIMOTHY and PATT S.
Management and staff are excellent!Flin D.
Quick and easy drop-off even on Thanksgiving morning.Michael M.
Le client n'a pas laissé de commentaire.Kyle H.
Le client n'a pas laissé de commentaire.Terry C.
Le client n'a pas laissé de commentaire.JOHN S.
The location I reserved the auto transport at (Youngstown,FL Motel) rented it out without looking at the schedule before I arrived. I had to drive 30miles out of my way to the new location which was the main store in Panama City. They were amazing and very professional, I was in and out in just minutes.Scot T.
Le client n'a pas laissé de commentaire.Thomas M.
Le client n'a pas laissé de commentaire.Ricky V.
Le client n'a pas laissé de commentaire.DAVID C.
The owner, Tori Greenwood, was very helpful and pleasant.Tom S.
Went to front of the building as instructed but turns out building back faces road frontage. Once I went To back of building things went smoothly.WAYNE J.
Le client n'a pas laissé de commentaire.Haley M.
Le client n'a pas laissé de commentaire.Tim A. | Expérience générale
Keep up the great service. James did a great job hooking up as well as unhooking when I returned the trailer.Richard L.
Le client n'a pas laissé de commentaire.Daniel J.
Quick and friendly!JONI D.
Le client n'a pas laissé de commentaire.Edwin P.
Le client n'a pas laissé de commentaire.Jackie S.
Le client n'a pas laissé de commentaire.Marah B. | Expérience générale
Veronica was completely understaffed on a weekend and end of the month rental. There were in excess of 30 people in line with one desk person and one helper outside. It was pitiful to stand in line for 1,5 hours just to pay for a wiring harness that I was having installed. She was so great and patient and I would hire her in a heartbeat. Thankfully I had already set up my trailer rental when I dropped my van in for the harness.WAYNE H.
Overall the experience was above average but the location needs to staff better for peak times. The lone employee was serving three customers at a time with 6 to 8 standing in line. No complaints about the employee as they were doing a bang up job trying to take care of everyone but shame on the management for understaffing, putting undo stress on the staff and causing customers to have to wait.ROBERT B.
Le client n'a pas laissé de commentaire.SCOTT B.
Le client n'a pas laissé de commentaire.Julie D.
Le client n'a pas laissé de commentaire.BRANDON L. | Expérience générale
Very unhappy! My boxes weren't ready for delivery as scheduled. After travel from Utah to Florida it was disappointing to not have your household goods. Cost me over 800 $to be able to sleep at my place while waiting 3 additional days to receive my uboxes with all my household goods.Danny B.
Quick and efficient operation.MARC B.
Le client n'a pas laissé de commentaire.DERRICK M.
An email receipt would be awesome.MARK C.
Le client n'a pas laissé de commentaire.kenneth T.
Great staff, got me taken care of with ease. Despite being busy, once it was my turn I had a fast, simple, and friendly transaction in both getting my storage unit, and returning my truck.GLENN M.
Horrible serviceSammy P.
Nothing from my experienceKenroy P.
Le client n'a pas laissé de commentaire.Charnessa C.
Le client n'a pas laissé de commentaire.Brandon S. | Premières impressions
Tori Greenwood is awesome!! Been dealing with her for years and I'm impressed with her knowledge and communication skill every time. Great to see her now an owner. Great representative for the Uhaul brand. She's simply the best!!!Brian N.
This is the third hitch installed by your PC technician - outstanding work every time!Kerry C.
Never leave new employees to solve issues with customers.Ricardo S.
Not applicable, self drop off/check-in.SIMON K.
Le client n'a pas laissé de commentaire.Phil H.
Terrible service and irresponsible on equipment maintenance. The truck they provided was not road worthy.DENNIS C.
Le client n'a pas laissé de commentaire.MONIQUE P.
Communication and all the hidden fees you get at the end I was very disappointed how my experience wasâ€¦ still have yet for someone to reach out to me or provide me with your guarantee statementElizabeth S.
Le client n'a pas laissé de commentaire.Judith W.
Le client n'a pas laissé de commentaire.Judith W.
It was good aside from the fact I wasn't able to use the trailer, but that was my error :-(Rian C.
Large number of carts made available to facilitate move in/move out and an oversized freight elevator made this a great experience.Michael M. | Premières impressions
While the yard/check-in people were helpful, instead of moving a returned U-haul truck to allow me to pull through with the trailer I was returning, they had me reverse down a crowded lane where the entrance to the lot was located meaning it was necessary to dodge cars turning off the road as well as all of the parked cars and equipment. This significantly increased the risk of an accident needlessly. Just move the truck and keep a clear pull through lane for returns.Michael M.
Le client n'a pas laissé de commentaire.JAMES T.
Le client n'a pas laissé de commentaire.Hines R.
I rated this review for my drop off location on my 5x8 trailer as above average because the young man Edward was very welcoming and helpful. I also had PODS to pick up the next day so when I inquired about hours of operation and how to gain access to those pods Edward was nice I appreciate the assistance.EBONI D.
Le client n'a pas laissé de commentaire.Alexander S.
A very nice facility. It is clean and well maintained.Paula P. | Expérience générale
Le client n'a pas laissé de commentaire.PHILLIP H.
Le client n'a pas laissé de commentaire.LARRY B.
Not enough help at the counterMark H. | Expérience générale
Le client n'a pas laissé de commentaire.DAN H.
Quick and easy. Got me in and out. Even picked up some needed supplies while I was there. Outstanding serviceThomas K.
Le client n'a pas laissé de commentaire.Adesoji A.
Check in and getting the contract was not clear. The techs that helped use with safety check out with the trailer I rented were great. They found the problem, fixed it and cleared me before I got on the road. The problem was there drop off of the trailer was 'Scottsboro Alabama" snd UHaul gave use an extra charge because we dropped it off at a different place in Scottsboro Alabama. The specific location was never explained to us and we were charged extra for the drop off.JOSEPH M.
Very easy return. Friendly and professional.PAUL D.
Le client n'a pas laissé de commentaire.David Y.
When I decided To go with a storage unit on Saturday, the Uhaul Storage Center in Panama City, Florida seemed to be the logical decision at the time. My very knowledgeable salesman (Billy) went over and beyond the duties of what a Customer Service Rep's everyday duties and explanations need beâ€¦.Thank You Billy for making my first moving/storage experience a breeze. All the necessary equipment and instructions were on point and I was able to finish my move and store my belongings without any hesitation. I recommend this Uhaul Storage Center to anyone that needs to move and store some things and even if it's short notice, Billy will help you get it done!! Thank you so much for making this a breeze for me and with a smile!! Misty Callahan; Very pleased customerMisty C.
Customer service you need to little improvement also If a customer's gonna have to fill up the truck upon return it should be full when he takes it the vehicle was only 3/4 of the way full I cost me 42 $dollars to fill it upJAMES L.
Le client n'a pas laissé de commentaire.Patricia S.
Le client n'a pas laissé de commentaire.GREGORY H.
I picked up a trailer Sunday morning and dropped it off in the afternoon. I pulled three 5x8 trailers from Fayetteville, AR, over a three month period, and a 20 ft truck with dolly in October. The 15th St. personnel on all those drop offs during the week and the crew on Sunday were all outstanding. They took care of me quickly and respectfully. They, like the Fayetteville U-Haul team are undermanned, but still get the job done professionally and with a smile. If you can't find more people to hire, you should pay them more or have a profit sharing program to keep them motivated. I am sold on U-Haul.Nicholas C.
Le client n'a pas laissé de commentaire.HUGH S.
Le client n'a pas laissé de commentaire.Ken C.
Le client n'a pas laissé de commentaire.rick J.
Le client n'a pas laissé de commentaire.Thomas B.
Fix the drivers side door lock. Key wouldn't turn in lock.Brian S.
Le client n'a pas laissé de commentaire.sharon S. | Expérience générale
Excellent staff and facilities!!David J. | Premières impressions
Le client n'a pas laissé de commentaire.dyan g. | Expérience générale
Tori & her staff are the best !!!!!! Easy Peasy in & out serviceJerry N. | Premières impressions
Le client n'a pas laissé de commentaire.Bryan S. | Premières impressions
Le client n'a pas laissé de commentaire.Michelle P. | Expérience générale
There were about 4 employees just sitting around talking I waited and waited then when I finally said excuse me they helped me, I told them I wanted a storage unit I rented a uhaul and 1st month should be free well she said no out of city I said well I moved from Jacksonville she said doesn't count then said we would never make any money if everyone got their storage for free come on?! I found that to be so rude I was asking for the deal that y'all sent me cause I got a uhaul truck! I still got the storage she said the one I reserved wasn't available so I had to upgrade for even more I wasn't planning on 105 $a month and I'm soooo upset about it honestly and will pull my stuff out before next month terrible customer serviceSARAH W. | Premières impressions
Great place for all moving and storage needsrichard n. | Expérience générale
Le client n'a pas laissé de commentaire.Henry C. | Expérience générale
Le client n'a pas laissé de commentaire.STACEY C. | Premières impressions
Le client n'a pas laissé de commentaire.LYNN P. | Expérience générale
Le client n'a pas laissé de commentaire.carlos arturo r. | Expérience générale
Moved from Texas to Panama City Beach the Uhaul was horrible, the Tow Dolly even worse almost lost my vehicle twice the straps would not stay on the wheels until finally we bought chains a straps and locks to keep everything in place. Then when I found out that I had a month free storage I thought finally something good kmbo nope the CS Agent made me feel like I shouldn't be there got wrong size unit had truck half unloaded but unit was 2 small after the third attempt finally a right size. I fell while unloading due to unlevel ground and gravel, couldn't hardly park for unloading for the water. This trip cost over 1 500 and not one once of Freaking kindness from Uhaul. I believe they should give more for the duress I had to endure absolutely horrible experienceJOHNNIE N. | Premières impressions
Some of the boxes on the floor had gotten wet. The bed slats that hold the mattress were wet & mildewed several inches from the bottom. One of the dining table chair cushions had gotten damp & was somewhat mildewed.laurie c. | Expérience générale
I have to left part of my stuff because the store had big cockroachesrosy g. | Expérience générale
Le client n'a pas laissé de commentaire.Gabryele W. | Premières impressions
RoachesHerman C. | Expérience générale
Le client n'a pas laissé de commentaire.Henry C. | Premières impressions
First, I had a reservation and when I arrived my reserved unit was unavailable. They did have one available in climate controlled but wanted me to pay additional $ over my quoted price. The manager then offered me 2 smaller units to make up for one I reserved but when we got there one of the 2 smaller units was full. We went back and the manager found another unit for us. A couple days later I went back to get some items and U-haul put a padlock on the other unit. I had to get with the office to sort out the mess as I was getting 2 smaller units for the bigger unit I reserved. I guess no one followed up on the proper paperwork. Concerned how the billing is going to work out as I had a monthly quoted price for 1 bigger unit and they put.me in 2 smaller units. Manager assured me it will be correct. To be honest, everything has been a hassle from the trailer to the storage unit with U-haul. The manager did give me a 2nd lock for the other unit as I was planning on only having to buy 1 lock since I was only going to have 1 unit. The employees did seem to care about making things right just not the best follow through. I would recommend for convenience and fair pricing.Miles C. | Premières impressions
Very happy with the process.Laura S. | Premières impressions
Le client n'a pas laissé de commentaire.Fauzia I. | Expérience générale
Le client n'a pas laissé de commentaire.Allison V. | Expérience générale
Le client n'a pas laissé de commentaire.DOROTHY H. | Expérience générale
My storage unit wasnt big enough for my sofa well the door wasnt wide or long enough!! Now I have to put my soda in a seperate storage unit at another locationDANIELLE M. | Premières impressions
The staff was very friendly and helpfulAutumn P. | Premières impressions
Le client n'a pas laissé de commentaire.TONY J. | Expérience générale
If I every need storage again I will most definitely pick your storage facility!! I will recommend your facility to everyone!! 😄tina a. | Expérience générale
Uhaul truck and car hauler excellent. Storage facility excellent. All staff were excellent.Elizabeth J. | Premières impressions
Le client n'a pas laissé de commentaire.Linda C. | Premières impressions
Le client n'a pas laissé de commentaire.Chris D. | Premières impressions
Le client n'a pas laissé de commentaire.BRIAN P. | Premières impressions
Tori is awsome! Very friendlyJim H. | Premières impressions
Le client n'a pas laissé de commentaire.jared l. | Premières impressions
TORI AT THE PANAMA CITY UHAUL IS GREAT AND SHE IS VERY HELPFUL. THE OTHER WOMAN THERE PRATICALLY DOESNT NO HOW TO DO HER JOB AND IT MAKES IT DIFFICULT TO HAVE QUESTIONS ANSWERED. AFTER MY EXPERIENCE WITH PRIOR UHAULS THIS IS 100X BETTER. STILL VERY DISAPPOINTED WITH UHAUL AS A WHOLEmarcelo s. | Premières impressions
Everythi g goodDAVID W. | Premières impressions
Le client n'a pas laissé de commentaire.Alejandra H. | Premières impressions
Le client n'a pas laissé de commentaire.Linda M. | Premières impressions
Le client n'a pas laissé de commentaire.Mary N. | Premières impressions
very friendly and helpful staff!!RICHARD W. | Premières impressions
Le client n'a pas laissé de commentaire.Symeon B. | Premières impressions
Staff was unprofessional and rude. Very difficult to locate office in the facility.Sherrie P. | Premières impressions
Tristan was awesome got me setup and took good care of me.Kenneth B. | Premières impressions
Great pricing and service!Danny H. | Premières impressions
Loved the service of Tristin , V and Edward. Hard working non stop. Very interested in satisfying the customer. I have already referred a friend. Thank you for great experienceBetty S. | Premières impressions
We found out on arrival that there were not 10x15 units available although we had a reservation. The folks there were great in accommodating us with a 10x10 and 5x10 unit close to each other at the same combined cost as the original 10x15. Great service.Jeanette P. | Premières impressions
It was very busy in there and one of the attendants was working with very difficult people, but they remained very friendly and helpful. The guy that helped us was super friendly and very accommodating. I wished I could remember his name! He even ran when he looked at our unit and showed us exactly where it was it was. Very happy!Erica E. | Premières impressions
KIND AND PLEASANT STAFF. SOMETIMES THE LINE IS LONG AND WE HAVE TO WAIT WITH ONLY 1 PERSON AT THE REGISTER. GOD BLESS AND HAVE A HAPPY NEW YEAR.ron s. | Premières impressions
Le client n'a pas laissé de commentaire.Laura K. | Premières impressions
The only thing I can think of to add to make a customers convenience better, is hand dollies available for loading.Chris F. | Premières impressions
THIS WAS THE ABSOLUTE BEST EXPERIENCE EVER!! THE STAFF WENT OVER AND BEYOND TO HELP WITH A STRESSFUL SITUATION!!! WHAT A TEAM!!!!! TODD MIXONCat5 S. | Premières impressions
Le client n'a pas laissé de commentaire.LESLIE D. | Premières impressions
Le client n'a pas laissé de commentaire.Donna P. | Premières impressions
Le client n'a pas laissé de commentaire.APRIL S. | Premières impressions
Great serviceAnne P. | Premières impressions
Had to return a second day because the person left in charge could not get into the computer system to do anything. On my second visit I was hooked right up with the storage unit I had reserved.Thomas T. | Premières impressions
very professional crew .Always a pleasure ,Mark D. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!