Customer Reviews for U-Haul Moving & Storage of Panama City

6652 évaluations

1000 W 15th St   Panama City, FL 32401
(Located in the back of two story building on Balboa Ave and 15th St)

(850) 769-3268

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(850) 769-3268

1000 W 15th St
Panama City, FL 32401
(Located in the back of two story building on Balboa Ave and 15th St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Inspect equipments before renting them out to see if they work properly to prevent delays and personnel needs to know how to properly install the trailer to the Uhaul van to prevent a major accident on the road.

Robersonn J. 
Évaluation :
5

Absolutely nothing!

Joseph G. 
Évaluation :
3

When determining miles for a trip,Please allow Interstate routes, which are safer, if you don't know the area. I took Instate 10 East to Instate 75 North to Knoxville. This was not calculated,some other route was when determining how many miles were given for trip. I ended up paying extra money.

LADON HERBERT N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Korey G.  |  Expérience générale 
Évaluation :
5

Great service, easy to rent from. The young man who helped me hook up did a great job and was very efficient.

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN P.  |  Premières impressions 
Évaluation :
5

Could improve phone answering

Paul G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMASIRVIN F. 
Évaluation :
3

The passenger would not shut - we had to slam the door multiple times to get it to close all the way.

TONYA T. 
Évaluation :
5

The staff was friendly and very helpful. The only issue was the long wait even after doing the online check in due to the fact there was only 2 people in the office at the time and quite a few people waiting to be helped. I guess being short staffed is affecting everyone so I can't complain too much! The lady that helped me was very efficient and the young man that installed the trailer on my car was very helpful and professional!

Tammie C. 
Évaluation :
3

I had a reservation but waited in line almost 45 minutes to get my vehicle. The vehicle at first glance seemed ok...but about 30 miles into my trip the TPMS light came on, checked tires, looked ok. Additionally the AC worked when it wanted to.

David O. 
Évaluation :
4

Staff was very helpful when my husbands car got stuck on the car dolly. However, they did charge us a late fee when we turned in the car in a day EARLY. Staff was understanding but we were charged on Friday and told no refund could be given until Monday when a manager was in.

JAMIE L. 
Évaluation :
5

easy drop off

HIRAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDY B. 
Évaluation :
5

Friendly customer service!!!!

ROBERT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin I. 
Évaluation :
5

Tori was very helpful and made my rental experience easy,

Herbert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONIQUA M. 
Évaluation :
5

Great staff and management!

michael D. 
Évaluation :
3

The wait time in the lobby was long for customer service . Only one person at the register working , and a lot of people in the lobby waiting to rent a vehicle.

John T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer R. 
Évaluation :
4

Have more employees for faster service

WAYNE R. 
Évaluation :
2

They were going to charge us and we are not joking the highest bid for them to move it 3 miles from Panama City U-Haul to my address at N. Gray Ave. the highest was 15 000 $and the lowest was 2 500 $for them to give us our stuff back. I will never use you guys again I will never use U-Haul ever in general for any kind of towing truck stuff and I will absolutely make sure I tell everyone never to use your company again especially the pods it is a very cheap knock off version of the pods and it ripped my bank apart in the military didn't even get to help pay for it all because they can't cover 15 000 $for them to drive 3 miles. Never again Will I ever use U-Haul for anything not even to buy boxes. The guy at Panama City location we talked you was amazingly helpful he helped us load it onto a truck and we just rented a truck and did it ourselves but the fact we were told it would be 99 $for them to deliver the pod from U-Haul to our house but when the customer service guy called places to help the highest was 2500 in the lowest. was 15 000 to drive 3 miles with my things. For two pods thanks guys. I was out from the military with money but I was 1 800 $I lost 1 800 $moving with you.

Viktoria H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice B. 
Évaluation :
5

Its a good company and i reccomend to rent a trailar because you can put a lot of things inside and its always clean

BEATRIZ G. 
Évaluation :
5

Tori is awsome! Very friendly

Jim H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dusty M. 
Évaluation :
5

Return was easy and quick.

JAMESROBERT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky G. 
Évaluation :
5

The only suggestion I have is to have 24 hour access to a storage unit. When I first rented, the hours were inconvenient but it appears they have extended the hours since then. Overall, I was very happy!

Terry H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelsey V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hilary N. 
Évaluation :
3

I tried to tell all this to the person on the counter but she was not interested in my complaint. Whatever was her attitude. I have another trip end of this month and I asked for a newer truck and to make sure they will have it and she had absolutely no answers . When you come we will see is all she said . Very infuriating indeed

fatima M. 
Évaluation :
5

The guy that hooked the trailer up goes beyond helping people up!

KENNEDY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA C. 
Évaluation :
5

I believe they are already doing the best with what they have. If you want good customer service, it starts with being a good and courteous customer. Be a decent human being. I feel that is why my experiences with this location have been excellent.

PHILIP S. 
Évaluation :
4

Light staffed

James R. 
Évaluation :
5

Have more staff available to help on busy Saturday mornings

Bradford M R. 
Évaluation :
3

Customer service sucks and rude. And under staff

Alongkorn V. 
Évaluation :
5

Always convenient and accessible. The storage building was always spotless including the bathroom. If needed we will use this Uhaul again!!

STEVEN G.  |  Expérience générale 
Évaluation :
5

The guy working the equipment drop-off was really helpful.

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney G. 
Évaluation :
4

Need an entrance from the 15th street side. There is no place to park on the rental side. Returns were out to the street when i came in to return the trailer. Flow is awful. Lots of equipment for rent and staff is helpful.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY F. 
Évaluation :
5

This place is great!

ZACK F. 
Évaluation :
5

Great cust service. Had to swap out the BE for another one because of a seat issue and location was smooth and easy about the swap.

NICHOLE B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

jared l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charles B. 
Évaluation :
5

Original location I made reservation with did not have my vehicle in stock and had to go elsewhere. They also refused to give me my 50 $guarantee and said the location I was getting it from should have to give it to me

Timothy R. 
Évaluation :
5

Tori and her staff were very knowledgeable and professional

Gennaro G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philipp H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY K. 
Évaluation :
3

This location is always so busy and appears understaffed, need more staff to make check out/ check in process more stream lined. Every time I've used this location had to wait 15 plus minutes in parking area to check in. Last time actually was blocking park of street waiting to get on to parking area and only had 1 person at the counter and 1 working the return areas.

Michael S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Savannah H.  |  Expérience générale 
Évaluation :
4

very busy location and getting into and out of the lot was a little challenging due to vehicles parked in traffic lanes, but staff was able to help with the return in a quick and efficient manner.

Dennis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven D. 
Évaluation :
4

Verify the fuel level matches the contract. My van was 1/2 full but the contract said 7/8. I ended up with charges I shouldn't have.

Gary C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
4

Other than 800 phone wait times to make changes, the trailer worked great

Jeffrey M. 
Évaluation :
5

The assistant manager (I think Tristan is his name) was excellent and very professional! Will use UHAUL again because of him!

MILFRED W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicole p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnathan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole B. 
Évaluation :
1

Vehicle was filthy and damaged, horrible customer service, tried overcharging me for mileage. I'd rather walk than rent from this location again. The worst experience I've ever had with truck rentals.

PATRICIA S. 
Évaluation :
5

Easy booking online and quick check-in and check-out.

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Courtney H.  |  Expérience générale 
Évaluation :
2

Organize so that you can access the rental equipment without having to move multiple other pieces of equipment. Have the equipment in working order and people knowledgeable of how to repair minor things. I had to fix the lights on the trailer myself since no employees could

Robert L. 
Évaluation :
5

Let the customer know returning vehicle after hours require you to take several pictures with your phone before you can complete your return online.

Sheila S. 
Évaluation :
5

Keep providing great services

SAMAD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy A.  |  Expérience générale 
Évaluation :
5

Customer service was phenomenal, equipment was not in great shape, cab leaked, cargo area leaked, some safety equipment on vehicle was not functioning properly.

Matthew R. 
Évaluation :
5

Your company stepped in and helped correct a bad situation another company put us in. Very grateful

Gary S. 
Évaluation :
5

Awesome, professional, helpful, friendly people!! A well-supplied and adequately staffed location with very nice people working there. Drop off took less than 5 minutes. Excellent location!

TRACEY F. 
Évaluation :
4

N/a

JERRY L. 
Évaluation :
1

This location is undermanned and overwhelmed and 2 out of the 3 people there are completely unaware of what good customer service is.

Brad F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnold S. 
Évaluation :
4

Need a bigger unit but otherwise good. Fast friendly customer service. Easy access to unit. Would like 24 hour access so my boyfriend could help me. Moving everything myself sucks. But overall, glad I came here.

Traci D.  |  Premières impressions 
Évaluation :
5

Very helpful efficient and friendly made everything go very smooth

STEVEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd P. 
Évaluation :
4

Nothing was a good day, reservation was done the way I wanted it to be

roy L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER G. 
Évaluation :
5

The self service app was extremely slow to update so it took longer than expected to check out the truck.

Daniel P. 
Évaluation :
5

The employee who returned my vehicle was very helpful and went above and beyond. I really appreciate it!!!

ricardo T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRETT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny C. 
Évaluation :
3

TORI AT THE PANAMA CITY UHAUL IS GREAT AND SHE IS VERY HELPFUL. THE OTHER WOMAN THERE PRATICALLY DOESNT NO HOW TO DO HER JOB AND IT MAKES IT DIFFICULT TO HAVE QUESTIONS ANSWERED. AFTER MY EXPERIENCE WITH PRIOR UHAULS THIS IS 100X BETTER. STILL VERY DISAPPOINTED WITH UHAUL AS A WHOLE

marcelo s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Job J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer K. 
Évaluation :
5

The young man nice very pleasant to speak with. Was a joy to joke with about Florida Gator's. He let us take the time to walk around the truck. Didn't mind that we filmed for our own concerns. Thank you Uhaul again for a wonderful experience in Hixson TN. Then a wonderful drop off in Panama FL. Moving my son went amazing.... We will alway use Uhaul....

KIMBERLY B. 
Évaluation :
5

Their internet was down but they were still hustling to help customer in a timely manner via cell phones

Morgan D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shawn C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN H. 
Évaluation :
5

This location is great without adjustments, but your on-line app leaves a lot to be desired. I wasted 2 hours of my time trying to use your on-line app. This location that offers human being interface is the cat's meow.

Bruce B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SILVANA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBY T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daryl K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
5

Thanks

Darren B.  |  Expérience générale 
Évaluation :
1

They overcharged me twice. They were very rude about it. Never again will I go thru Uhaul again

ZHANE G.  |  Expérience générale 
Évaluation :
5

Everythi g good

DAVID W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alejandra H.  |  Premières impressions 
Évaluation :
5

Great staff and clean property

alan s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sabina b.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Danielle B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary N.  |  Premières impressions 
Évaluation :
5

Staff was very helpful and friendly.

Julie D.  |  Premières impressions 
Évaluation :
5

Sunday was not time convenient

CHRISTOPHER JAME M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL W.  |  Premières impressions 
Évaluation :
3

Because a when I went to take my items I noticed that there was cockroach in the storage

Jaziel C.  |  Expérience générale 
Évaluation :
5

very friendly and helpful staff!!

RICHARD W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklin C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Symeon B.  |  Premières impressions 
Évaluation :
1

The facility was clean, but the staff were VERY RUDE!! I was locked out of my unit, NOT DUE TO PAYMENT, but an oversight to the lock I bought. I NEVER received a call about the issue either. Then I was DOUBLE CHARGED this last month and again, NOT BECAUSE I OWED, I have ALL my bank statements, I can show that I was ON TIME, EVERY MONTH. I would love to get that 100 $back but I know that's not possible because the staff are VERY RUDE AND UNFRIENDLY.

Melissa B.  |  Expérience générale 
Évaluation :
5

I had never had a storage unit before and was so surprised at how clean and well kept these U-Haul Storage units were. They have a very good restroom which is large and clean with the paper toilet seat covers. I had one of the inside units and I felt my belongings were safe and I did not worry or feel like I needed to go by and check on it. When I need a storage unit again, I will definitely use the U-Haul at 15th St and Balboa.

Cortez V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny H.  |  Expérience générale 
Évaluation :
4

I went to get a Uhaul in order to empty my storage unit. The doors to the climate controlled units were locked and the attendant had a difficult time getting them unlocked (no fault of him). We are given a time limit to return the Uhaul but waited almost an hour to get in. You need more help. The employees are working as fast as they can but there is always a line.

Glenda B.  |  Expérience générale 
Évaluation :
3

El tamaño para mi mudanza fue insuficiente.

janet m.  |  Expérience générale 
Évaluation :
4

Staff did a good job

Justin B.  |  Expérience générale 
Évaluation :
5

I have no complaints, except they need more than one person in the office helping people. The line is always long.

Glenda B.  |  Expérience générale 
Évaluation :
2

Staff was unprofessional and rude. Very difficult to locate office in the facility.

Sherrie P.  |  Premières impressions 
Évaluation :
5

Tristan was awesome got me setup and took good care of me.

Kenneth B.  |  Premières impressions 
Évaluation :
5

Always clean and kept to temperature.

Miren G.  |  Expérience générale 
Évaluation :
5

The manager is a sweetheart. God bless her.

Dayanara J.  |  Expérience générale 
Évaluation :
5

Great pricing and service!

Danny H.  |  Premières impressions 
Évaluation :
5

Loved the service of Tristin , V and Edward. Hard working non stop. Very interested in satisfying the customer. I have already referred a friend. Thank you for great experience

Betty S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

helen w.  |  Expérience générale 
Évaluation :
5

Tori was amazing and very understanding to our issues!

Ariel G.  |  Expérience générale 
Évaluation :
4

We found out on arrival that there were not 10x15 units available although we had a reservation. The folks there were great in accommodating us with a 10x10 and 5x10 unit close to each other at the same combined cost as the original 10x15. Great service.

Jeanette P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

suzanna M.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful

bonnyjean B.  |  Premières impressions 
Évaluation :
4

It was very busy in there and one of the attendants was working with very difficult people, but they remained very friendly and helpful. The guy that helped us was super friendly and very accommodating. I wished I could remember his name! He even ran when he looked at our unit and showed us exactly where it was it was. Very happy!

Erica E.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tasmine G.  |  Expérience générale 
Évaluation :
3

When a customer comes in to check out, the employees shouldn't ask them to write their information down to be taken care of later. I was asked for my information, and was told it would be taken care of by closing that day. It was not. I had to make another trip to make sure it was, because no one would answer the phone or their email. It was an avoidable inconvenience to me, the customer. Never take advantage of someone's time. It's rude.

Tina Y.  |  Expérience générale 
Évaluation :
4

Surprisingly this is the first above average experience I've ever had with U-Haul, the other few times I used you, I had horrible customer service & vowed to never come back, unfortunately, I was in a jam & had no choice but to rent from U-Haul & didn't have any problems until 2 hours after we turned the truck in when my credit card was charged for the additional mileage on the truck, which isn't an issue, except for the fact that it should have been done at the time of the return or a quick phone call to let me know that there were additional fees being charged. I was shocked & slightly surprised by the random text message saying my card was charged for 18,00 $ & me not being made aware of the charge nor exactly what the charges were I was being billed.

William T.  |  Premières impressions 
Évaluation :
2

Multiple attempts to reach the store to verify account was closed! After 2 days of trying to reach by phone, I had to go to the store to have account closed. Poor service!

George S.  |  Expérience générale 
Évaluation :
3

Me and my mother spent all weekend moving from Memphis. We took advantage of your self storage because it had after hours. My facility closed at 7 and we were there at 7:15. The code pad to enter the unit was "out of service" and it said to call a manager. When we called the number provided, it went to the call center. The woman in the call center called the number for the "manager" and it went straight to voicemail. So now, we have a truck full of stuff and the uhaul we rented is going to be late due to this, because I have to work and cannot finish unloading the uhaul.

Sarah H.  |  Online Move In 
Évaluation :
5

The staff was very courteous and knowledgeable

Angela W.  |  Premières impressions 
Évaluation :
5

KIND AND PLEASANT STAFF. SOMETIMES THE LINE IS LONG AND WE HAVE TO WAIT WITH ONLY 1 PERSON AT THE REGISTER. GOD BLESS AND HAVE A HAPPY NEW YEAR.

ron s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla P.  |  Expérience générale 
Évaluation :
5

uhaul is always there when i need them. the location on 15th street in panama city is exceptional.

john f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pedro r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JODY B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lance H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

schcora w.  |  Premières impressions 
Évaluation :
2

This facility is very understaffed. My first time there was returning a 26' truck and vehicle trailer. I pulled into the wrong driveway, but there was no signage directing me to a different entrance. After I stopped because I couldn't go any further, I was scolded by the guy on the golf cart for going the wrong way and told "next time come in the other way" As if there was going to be a next time and I intentionally came in the wrong way after driving 850 miles. Call and in-person waiting times are very long. Climate control storage doors were often propped open, of course reducing the effectiveness of the climate control. After the free month, I moved my stuff out, because it cost me too much in time and related issues. BTW the A/C didn't work in the 26' I rented. You have lost me as a customer.

bruce s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan L.  |  Expérience générale 
Évaluation :
5

Tori was fantastic & easy to work with. So very helpful. She knows how to provide the best customer service. She is a valuable asset to U Haul .

john i.  |  Expérience générale 
Évaluation :
4

The only thing I can think of to add to make a customers convenience better, is hand dollies available for loading.

Chris F.  |  Premières impressions 
Évaluation :
5

I had a fantastic experience, they made my moving experience as simple and as pleasant as possible. We all know moving is no fun. But Tori is the absolute best, she is so on top of everything. Thank you to all the staff, you all are wonderful!

Katherine j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenda C.  |  Expérience générale 
Évaluation :
5

The only problems that I had was gaining access to my unit because there were a few problems with the outer sliding door was sticking. Otherwise the staff was very helpful with any questions or concerns that I may have had. And both during and after hurricane Michael, I was kept informed about any possible damage to my unit, which there were none.

THOMAS L.  |  Expérience générale 
Évaluation :
3

It was virtually impossible to get to your unit because of all of the unused/unrented trucks and trailers lining the roads and blocking your way to get to the units. No clear pathways. The last month I used the shed, I was notified by one of the staff members that I didn't need to use my card because the unit I had "wasn't secure anyway". We paid for a secured unit that wasn't secured for months. False advertisement.

Genea S.  |  Expérience générale 
Évaluation :
5

THIS WAS THE ABSOLUTE BEST EXPERIENCE EVER!! THE STAFF WENT OVER AND BEYOND TO HELP WITH A STRESSFUL SITUATION!!! WHAT A TEAM!!!!! TODD MIXON

Cat5 S.  |  Premières impressions 
Évaluation :
5

I had no problems with the service. The unit availability and access simply did not meet my needs.

SHARLA S.  |  Expérience générale 
Évaluation :
4

Staff were very friendly and helpful. I never went in the unit. Before my daughter showed up with her stuff her schedule changed. She's a nurse and her job changed. I rented it on Thursday. Found out on Sat she was not coming with her stuff. Returned card and exited the unit without even knowing where it was. Wish I could have gotten a refund but it is what it is. Thank you!

denise b.  |  Expérience générale 
Évaluation :
5

The staff is friendly and helpful! In particular Tori,she helped me immensely. I would definitely recommend using them to anyone who needs this kind of service. 

Katherine j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard F.  |  Expérience générale 
Évaluation :
4

The female that helped me get 3 units was fantastic. I wish I knew her name.

Randy W.  |  Premières impressions 
Évaluation :
4

The process was fairly easy and straight forward. The facility was clean and well maintained. Large elevator! There's a curb, no ramp in front of the sliding glass doors for moving in/out.

Roman A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vern M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GARRET C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna P.  |  Premières impressions 
Évaluation :
3

The extra fees for insurance should be refunded when u leave

kadeen M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracy s.  |  Expérience générale 
Évaluation :
3

Opening hours are at mercy of whomever works any particular day . The hours posted are not observed by the company so sometimes there is no access to storage units .

Macie T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tieyone m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

APRIL S.  |  Premières impressions 
Évaluation :
5

Judy who runs the facility is great

Ed G.  |  Expérience générale 
Évaluation :
1

Extremely rude ....hung the phone up on me several times when calling. Will not work with you at all . Charged several late fees during the covid 19 . Dont recommend to anyone

jennifer h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARRIE B.  |  Expérience générale 
Évaluation :
4

Received a rude phone call early in my rental experience; not even identifying himself before accusing me of not paying my storage rental before getting the specifics.

Marie D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie B.  |  Expérience générale 
Évaluation :
5

Stressless operation with very clean and new storage lockers

Cortez V.  |  Premières impressions 
Évaluation :
5

I've had to change storage units 3 times within 1 day. I'm so thankful for the staff, making the transition smooth and easy. Everyone were so helpful, nice and happy to be at work. I know with the COVID, its a stressful time for everyone, but I felt very safe with locking up my furniture and going on about my day. Thank You U-Haul Family PC

Genevna M.  |  Premières impressions 
Évaluation :
5

Very clean bug and rodent free. Can't wait to try the new section from the old at&t building. Great place to rent trucks, trailers, storage buildings, fill your propane bottles up, and get moving supplies at a reasonable price. Very nice establishment and one happy customer.

Mark N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C.  |  Expérience générale 
Évaluation :
2

Horrible and torri is a mgr after they approve my refund torri called back and had it deciliter very rude and I have never had any problems after 30 years of using this services never again she won’t smile very rude

Carol m.  |  Expérience générale 
Évaluation :
2

Torri was so rude and the black guy was so mean to me in which I am a black female he was very ghetto and treated me very shabbily I don’t see how torri is a mgr and it smelled like marijuana very heavily I have used this giant company over 30 years and never had no problems torri is rude as I ever seen some one need to send a secret shopper in there ugh

Carol m.  |  Expérience générale 
Évaluation :
3

The storage unit did not have any lighting, so I was only able to access my things during the day, and the door does not stay open, so I had to use something to keep the door all the way open to see when I wanted to find something in the unit.

Maureen H.  |  Expérience générale 
Évaluation :
1

I rented this unit for my daughter & grandson for just a month. When we came to get the rest of my grandsons stuff there was construction debris all over all his toys & stuffed animals. They are doing construction in this building. His dinosaur car coupe now has white paint all over it where it fell from the ceiling during construction as well. I don't think you should rent a storage unit that is still under construction just to get money. Now all his toys are ruined.

Dottie M.  |  Expérience générale 
Évaluation :
4

My experience with this storage facility was excellent overall. It was clean and well maintained with helpful staff. My only complaint is that my access card did not work well even when I typed in the number. The alarm was going off repeatedly when I was packing up and I'm not sure if I was the problem.

SUSAN L.  |  Expérience générale 
Évaluation :
1

See above.

travis f.  |  Premières impressions 
Évaluation :
5

Kept Their Word...

Robert G.  |  Expérience générale 
Évaluation :
5

They were very helpful.

Jessica M.  |  Premières impressions 
Évaluation :
5

Everything was great

JODI H.  |  Expérience générale 
Évaluation :
3

Multiple times I was late with payment and had to mail in the form to set up autopay. Everytime I did it was never set up or honored and never a reason as to why it wasn't. Overall 5 years. C+ grade

JEFFREY C.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful, and i will send all my friends to your business

Dana M.  |  Premières impressions 
Évaluation :
1

The nicest people in the business. Knowledgeable, patient, BUT since we work, I can only use the storage after work. I was not allowed in and I am sitting with a half full truck ,to be continued

Robert G.  |  Premières impressions 
Évaluation :
5

Great service

Anne P.  |  Premières impressions 
Évaluation :
3

Units should be clean before renting to another customer. Front office staff is super friendly.

liane b.  |  Premières impressions 
Évaluation :
5

People, place and facilities were great and if we need storage again we will return

judy n.  |  Expérience générale 
Évaluation :
5

Tori is always making moving easier

VICTOR H.  |  Premières impressions 
Évaluation :
5

Great service

TOVAKYSHE W.  |  Premières impressions 
Évaluation :
5

Was great , all my needs was taken care by staff

gary s.  |  Expérience générale 
Évaluation :
2

Sucked

Lisa G.  |  Premières impressions 
Évaluation :
3

They need more weekend staff

Lisa G.  |  Expérience générale 
Évaluation :
4

My only suggestion is that the staff at the front desk focus on the client instead of talking so much among themselves. Otherwise, it seems to take longer to get the client's business resolved.

JOEL N.  |  Expérience générale 
Évaluation :
3

you stand around and wait and wait for help

donald `.  |  Expérience générale 
Évaluation :
4

We have enjoyed keeping our belongings here. Always clean floors and friendly staff.

Sam N.  |  Expérience générale 
Évaluation :
4

Had to return a second day because the person left in charge could not get into the computer system to do anything. On my second visit I was hooked right up with the storage unit I had reserved.

Thomas T.  |  Premières impressions 
Évaluation :
5

Kwamen Kelley provided great customer service!!! He explained everything in detail from renting a truck to purchasing the right size storage unit.

bobbie a.  |  Premières impressions 
Évaluation :
5

Considering the location is still recovering from the hurricane and the shortage of labor locally, I was very happy with the service. Great job working with me!

JOEL N.  |  Premières impressions 
Évaluation :
5

Customer service reps. were very helpful and friendly, I will refer all friend,family and coworkers to haul on 15th street. Thank you ladies.

debra m.  |  Premières impressions 
Évaluation :
5

great service

sherry m.  |  Premières impressions 
Évaluation :
5

very professional crew .Always a pleasure ,

Mark D.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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