Le client n'a pas laissé de commentaire.Matt W.
Customer Reviews for U-Haul Moving & Storage of Panama City
Pour nous contacter
Panama City, FL 32401
(Located in the back of two story building on Balboa Ave and 15th St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Truck dented and scratched to hell and back, not that big of an issue but the fact the AC didn't work the slightest was absurd. Especially since they didn't give a heads up to begin withKyle M.
THE TRUCK WAS TOWED TO THE DROP OFF LOCATION.Mike A.
Le client n'a pas laissé de commentaire.byron B.
Le client n'a pas laissé de commentaire.CONNIE B.
Le client n'a pas laissé de commentaire.david K.
Le client n'a pas laissé de commentaire.judith H.
Very kind. Drop off was very quick and hassle free.TeriAnne B.
Amazing workers on UHaul on 15th Street on Panama City FloridaTabitha B.
Le client n'a pas laissé de commentaire.Marsh T.
Inside of cab was dirty and smelled bad.BRIAN S.
Nothing, they did a great job.jon T.
Don't change nothingSteven G.
Le client n'a pas laissé de commentaire.Bart M.
Le client n'a pas laissé de commentaire.Barton M.
MGR is always very nice and helpful. The service tech is the same. He always connects the trailer properly, so when I leave I have confidence in the hook up and equipment.Mark S.
Le client n'a pas laissé de commentaire.Lyndsey J.
The man that took the truck was excellent. Thank goodness because there was a long line at the counter as there usually is. But he took truck and returned it for me so I did not have to go get in lineMICHAEL M.
Le client n'a pas laissé de commentaire.Staci P.
Marijuana was found in the car during pick up. I mentioned it to the lady that I got the keys from. She wasn't concerned and made me feel like I brought her outside for nothing. I wanted a note to be taken so when it was brought back I wouldn't be fined or anything. She got some kid to clean it and he got an attitude when he was cleaning it. You wouldn't have to do your job twice if you did it the first time.Fallon W.
Le client n'a pas laissé de commentaire.Daniel K.
The location is always busy, but the staff is always courteous and friendly and always willing to help.SUSAN V.
Difficult to find. Wasted 45 minutes following incorrect directions on Apple IPhone Maps, address was linked directly from Yelp. No human would answer the phone. Personnel working outside to take equipment returns were fast & courteous, however.Chad H.
Le client n'a pas laissé de commentaire.Thomas K.
The Employee named Blake took very good care of us when picking up and dropping off the truck. He was very professional and courteous to what we needed. He is truly an asset to the company.Scott F.
Le client n'a pas laissé de commentaire.Taresha M.
Le client n'a pas laissé de commentaire.Jack N.
Le client n'a pas laissé de commentaire.Shelby C.
was suppose to be able to pick up and check out omn Mobile. I couldnt then no gas in truck Milage almost 200 miles off. pickup was scheduled for 8am was there till 915 am still couldnt get issue fix. Told me to go ahead would get with manager and fix it. I returned truck and they charged me for the exdtra 200 iles and double charged my card. took an hour on the phone to I thought get it straight 4 days later still no refund.Joel J.
Le client n'a pas laissé de commentaire.John D.
Le client n'a pas laissé de commentaire.Alex L.
Service was so slow it was criminal. You need to hire enough employees to reduce wait time.Gary N.
Check in was less than 8 minutes and check out was less than 3. Super-quick and easy! Will use again when the I need another pickup, thanks!!!Kenneth R.
Le client n'a pas laissé de commentaire.John C.
Le client n'a pas laissé de commentaire.Eddie P.
Le client n'a pas laissé de commentaire.RONNIE S.
more help to speed pick up.wayne S.
Thanks for everything.Ashley A.
Replace the complaining staff. Inspect the trailers thoroughly. Your roadside assistance was excellent. It took a while to get there, but well trained. I know they were subcontractors, but very good.Michael G.
The only negative thing I could say is the truck had the back door open and a heavy thunderstorm had just blown through and the back of the truck was soaking wet. But the rest was good.Mark P.
Le client n'a pas laissé de commentaire.Domenico M.
All online so I was instructed to leave keys in and thanked. Great process.Cameron A.
Le client n'a pas laissé de commentaire.Mike O.
Le client n'a pas laissé de commentaire.Roy D.
Very polite and helpful.Tim D.
Le client n'a pas laissé de commentaire.Mandy H.
Le client n'a pas laissé de commentaire.Justin B.
More explanation about the possibility and cost if customer needs to extend use of trailer or vehicle at time of rental.Teressa D.
Le client n'a pas laissé de commentaire.Kristi E.
Le client n'a pas laissé de commentaire.Tom S.
Have equipment ready upon arrival (waited over an hour), those behind me were going to have an even longer wait. Have more thanone person at counter to help at busy times, explain that rental even though is for a day, when asked casually when I would have it back, created a time line for return of 3 hours instead of a day. I owned a business that did U-Haul rental and never applied such tacky sales policy. I will rent elsewhere in the future.bruce O.
Le client n'a pas laissé de commentaire.William M.
An employee was working desk alone so pick up was a little irritating, and did not get 10 ft that I reserved, but got ugraded to 15 ft at no extra charge. Return was a snap! Have always received good service from this location, including during the mayhem of hurricane Michael.Bertha K.
Le client n'a pas laissé de commentaire.Antoinette R.
They check me in within 5 minutes of being at this location. I even pulled in the wrong way and got turned around. They were very helpful in getting me to where I needed to be. I explained my current situation with them about my reservation and the picking up of equipment at the dispatch location. They were very helpful there as well. Kept me calm and explained what should have happened. Still have to call Uhaul Corporate to get this straightened out. This location just needs to keep up the good and outstanding efforts of everyday life. Keep up the good work. You guys and gals are awesome.Jeff H.
The original drop off location did not take one way drop offs so it was another loss of time locating a corporate drop off location. Corporate Uhaul drop off was quick and easy.Levenskia T.
Le client n'a pas laissé de commentaire.Moody S.
Le client n'a pas laissé de commentaire.sue H.
Le client n'a pas laissé de commentaire.Ben S.
Le client n'a pas laissé de commentaire.Elisia P.
Shorten the wait time.Burt P.
Le client n'a pas laissé de commentaire.Lisa M.
Rental equipment drop-off literally takes a couple minutes! I've had 4 returns in the last 6 weeks and I was in-and-out within minutes. Excellent service and employees are top notch!Steven F.
Friendly staff made for an easy rentalDUSTIN L.
Le client n'a pas laissé de commentaire.Steve M.
Cleanliness of the trucks and equipment as well as knowledge of the employee is lacking i paid a lot of money to use you guys and I was not impressed I had to call in 4 times to correct my reservation. I would go a different rout if I had to do it agin.dexter T.
Le client n'a pas laissé de commentaire.Denny H.
Le client n'a pas laissé de commentaire.Hollie D.
Line was out the door with only 2 people working on a weekend day. Need more people able to help customers. Luckily we were just dropping off so the man outside at equipment return was able to accept the truck and we didn't have to wait in that lineMichael R.
Le client n'a pas laissé de commentaire.Ashley H.
The truck should have actually been taken out of use a long time ago. It was extremely dangerous. The turn signal fell out, the side mirrors shook so much you couldn't use them, there was so much play in the road it was dangerous to drive on the interstate as we were blown all over with minimal control. Worst of all, the truck kept leaning significantly to the right. When we got to destination we discovered the sway bar was broken in half. WORSE EXPERIENCE EVER....WILL NEVER USE UHAUL AGAIN!!!Suzanne B.
I have rented from this location twice over the past 6 months and on both occasions there were only 2 employees working with customers. One inside and one working equipment returns and rentals outside. Both employees had more going on than they could manage in a timely manner.Mason F.
Le client n'a pas laissé de commentaire.Edward D.
Le client n'a pas laissé de commentaire.bruce T.
Front office staff lady was rude. She needs to be more helpful than useless!!! Did not need her comments at 7 in the morning. Also you guys rented a truck to us and another person at the same time VERY inconvenient Also did not get the dolly and pads that I had paid for!!!Henry R.
Improve check-in. Congested at the check-in areaRobert S.
Le client n'a pas laissé de commentaire.Ed I.
Le client n'a pas laissé de commentaire.wanda R.
Le client n'a pas laissé de commentaire.Bryan M.
Le client n'a pas laissé de commentaire.Sharon B.
Le client n'a pas laissé de commentaire.Caleb A.
Le client n'a pas laissé de commentaire.esmeralda H.
The guy who took the trailer from me was very busy but he was handling it well.RANDOLPH L.
Le client n'a pas laissé de commentaire.Monica L.
Le client n'a pas laissé de commentaire.Larry M.
Your app and website is terrible. I was stuck in an empty parking lot late at night alone trying to return this vehicle and neither the website or app worked properly for over 40 minutes trying over and over and I had to call the support line. They told me to just drop the keys off and it would "probably be fine". This is not acceptableCorrin G.
The parking lot to drop off the U-Haul was a mess, not organized, stuff everywhere.Lori M.
All the workers at this location are very helpful and friendly I only had one issue I have rented U-Hauls before and this time I chose to rent a utility van. It looked clean but as I went about my day in moving my items I realize that the van had roaches and it I had to be in for 2 days. In every day I found are seeing more roaches coming out of besides panels. I reported this to the workers when I returned the van. I am hoping that this matter will be resolved. I'll do I know you guys tried to keep your costs down but renting a moving van can be very expensive and no one wants to have to buy braids to kill the roaches in the van.Deidra D.
over stocked no place to park empty trailers or trucks. but very clean and help fullRandy L.
Le client n'a pas laissé de commentaire.MarkE W.
Always happy with these folksRobert W.
Le client n'a pas laissé de commentaire.Barton M.
Le client n'a pas laissé de commentaire.Linda E.
Awesome customer service! Great people helping me! Will go back!Heather S.
The young man that helped was very nice. But still no resolveKevin H.
Only thing keeping it from 5 stars was the return process wasn't super smooth. May have just caught them on break, but there were multiple people returning equipment at once and nobody available to take it back for ~15 minutes.DYLAN L.
Le client n'a pas laissé de commentaire.Zech A.
I had no ramp on my truck. The tag was stolen also well had to wait about an hour. They couldn't add a ramp. I got a dolly I couldn't use. I love Uhaul nothing was their fault just the natural of the rental.Elissa J.
Le client n'a pas laissé de commentaire.Chris S.
Le client n'a pas laissé de commentaire.Randy O.
Le client n'a pas laissé de commentaire.MATTHEW M. | Online Move In
The only complaint I have is that my unit was a outside unit inside another unit. It was very dark to the point you couldn't even use the natural sunlight to see inside. I never used the unit, never even put a lock on it because of anxiety and fear of something happening to me and being closed up and never found. I did try to contact the manager but she was out of the office. I just took it as a lost and got another unit elsewhere.Chimere W. | Expérience générale
Le client n'a pas laissé de commentaire.Joshua B. | Online Move In
I came up in person to inform staff I was closing out of unit before the 17th. I wanted to make sure they didn't charged me on the 17th. Staff put in notes indicating my unit closing. The staff said I still had 5 days even after the 17th and not to worry. I signed off on the 17th and still got charged. No one assisted and the 800 number couldn't find any record. I had to get my bank to reverse it. Bad closing experienceTHU ANH B. | Expérience générale
Le client n'a pas laissé de commentaire.Annabelle S. | Premières impressions
Le client n'a pas laissé de commentaire.Michelle S. | Expérience générale
Le client n'a pas laissé de commentaire.bobby w. | Premières impressions
Le client n'a pas laissé de commentaire.Shauna G. | Premières impressions
Mold was on all of my furniture. I paid for climate control and did not get that. I had to throw everything out and buy it again because of this. Truly inconvenient.Diamond D. | Expérience générale
Everyone was helpful and knowledgeable about their products.nicola d. | Premières impressions
Le client n'a pas laissé de commentaire.sharon m. | Expérience générale
Great experienceCECILIA M. | Premières impressions
Le client n'a pas laissé de commentaire.Mary D. | Expérience générale
Storage and facilities were as expected. However, the additional charge for transport 1 day extension, return to wrong location, which was suppose to have same dislocation drop off as truck when I picked up. I don't feel i should have had to pay more than the one day extension. Note i couldn't even get both units on same day or place. Using my time, mileage of rented truck and having to pay the fuel used to pick up transport, and delaying my departure date. Ps I discussed with representative when I picked up transport i would be returning both units to the same address in panama, Fl. Both units were to be dislocation to panama. Your employee made the error and I shouldn't have to pay for that error. Also at drop point my car was still on the transport. As this is my only means of transport once transport and truck were returned. also note my reason for extension was fully because I was dealing with the flu and fevered. Preventing others from getting ill was a precaution and being to sick to leave the restroom for long.THERESA T. | Premières impressions
Le client n'a pas laissé de commentaire.Erica H. | Expérience générale
The initial person I dealt with was very nasty. My reservation was for a 10 x 15 space. The space wasn't available so they gave me a 10 x 10 which wasn't large enough. The lady argued with me when i said I should get equal space for free (1st month). I requested a manager and the general manager was in agreement with me and gave me an additional 5x10. The 5x10 is also in a different building. Although equal in total square footage it completely changed the way I could load the space so I had to rent an additional 5x10 at an exorbitant price. The shining star in the whole experience is a Gentleman named Wyatt who actually apologized for the way I was treated. I'm very displeased with the service I received from U-Haul and will never use them again. I will also do my best to discourage others from availing themselves of U-Hauls services.Patrick D. | Premières impressions
Le client n'a pas laissé de commentaire.ALBERT B. | Expérience générale
Le client n'a pas laissé de commentaire.FELICIA P. | Expérience générale
Just got it.Patricia R. | Premières impressions
Le client n'a pas laissé de commentaire.Matthew R. | Premières impressions
Le client n'a pas laissé de commentaire.Patricia V. | Premières impressions
1. I can tell you the building we were in is haunted. 2.There was a remarkable younger fella named Arvay, he saved my wife and I by helping us. He had a outstandingly good attitude.Ryan B. | Expérience générale
Le client n'a pas laissé de commentaire.APRIL S. | Expérience générale
Le client n'a pas laissé de commentaire.Natalie J. | Premières impressions
Le client n'a pas laissé de commentaire.DeWayne J. | Expérience générale
Le client n'a pas laissé de commentaire.Jerry O. | Expérience générale
I really likes that everything was nice and clean. I really feel like my stuff will stay nice while I am in this situation where I have to store my things due to the lapse in having my own home. I always hate storing my furniture in sheds because they always come out smelling badly or moldy and I feel confident I will not have to worry about my stuff this time.VIVIAN C. | Premières impressions
Le client n'a pas laissé de commentaire.michaux c. | Premières impressions
Le client n'a pas laissé de commentaire.shyda b. | Premières impressions
Worst service everBrandon S. | Expérience générale
Le client n'a pas laissé de commentaire.Jamaine D. | Premières impressions
Le client n'a pas laissé de commentaire.Stephanie S. | Expérience générale
The staff at that location is always fabulous! They made sure I completely understand everything and am confident in my transaction before leaving.Clarissa H. | Premières impressions
Le client n'a pas laissé de commentaire.Eric J. | Expérience générale
Just had a problem with he put me to access office hours an I wanted 24 hours access.Karen k. | Premières impressions
Le client n'a pas laissé de commentaire.Anthony C. | Expérience générale
The two young men I had dealing with were so very courteous and helpful. The man who took my return of the cargo van that I used, was one of the most caring persons I have met in a really long time. Also, the male clerk that assisted with the rental of the truck and move out of my storage until was without a doubt the most courteous person that I have dealt with at U Haul I hope other customers have the same experience.virgina N. | Expérience générale
Tori and her staff of employees were awesome. Tori went above and beyond to work with our storage needs. Merci.PAUL D. | Expérience générale
Le client n'a pas laissé de commentaire.Tim A. | Expérience générale
Le client n'a pas laissé de commentaire.Marah B. | Expérience générale
Le client n'a pas laissé de commentaire.BRANDON L. | Expérience générale
Le client n'a pas laissé de commentaire.Brandon S. | Premières impressions
Large number of carts made available to facilitate move in/move out and an oversized freight elevator made this a great experience.Michael M. | Premières impressions
A very nice facility. It is clean and well maintained.Paula P. | Expérience générale
Not enough help at the counterMark H. | Expérience générale
Le client n'a pas laissé de commentaire.sharon S. | Expérience générale
Excellent staff and facilities!!David J. | Premières impressions
Le client n'a pas laissé de commentaire.dyan g. | Expérience générale
Tori & her staff are the best !!!!!! Easy Peasy in & out serviceJerry N. | Premières impressions
Le client n'a pas laissé de commentaire.Bryan S. | Premières impressions
Le client n'a pas laissé de commentaire.Michelle P. | Expérience générale
There were about 4 employees just sitting around talking I waited and waited then when I finally said excuse me they helped me, I told them I wanted a storage unit I rented a uhaul and 1st month should be free well she said no out of city I said well I moved from Jacksonville she said doesn't count then said we would never make any money if everyone got their storage for free come on?! I found that to be so rude I was asking for the deal that y'all sent me cause I got a uhaul truck! I still got the storage she said the one I reserved wasn't available so I had to upgrade for even more I wasn't planning on $105 a month and I'm soooo upset about it honestly and will pull my stuff out before next month terrible customer serviceSARAH W. | Premières impressions
Great place for all moving and storage needsrichard n. | Expérience générale
Le client n'a pas laissé de commentaire.Henry C. | Expérience générale
Le client n'a pas laissé de commentaire.STACEY C. | Premières impressions
Le client n'a pas laissé de commentaire.LYNN P. | Expérience générale
Le client n'a pas laissé de commentaire.carlos arturo r. | Expérience générale
Moved from Texas to Panama City Beach the Uhaul was horrible, the Tow Dolly even worse almost lost my vehicle twice the straps would not stay on the wheels until finally we bought chains a straps and locks to keep everything in place. Then when I found out that I had a month free storage I thought finally something good kmbo nope the CS Agent made me feel like I shouldn't be there got wrong size unit had truck half unloaded but unit was 2 small after the third attempt finally a right size. I fell while unloading due to unlevel ground and gravel, couldn't hardly park for unloading for the water. This trip cost over 1 500 and not one once of Freaking kindness from Uhaul. I believe they should give more for the duress I had to endure absolutely horrible experienceJOHNNIE N. | Premières impressions
Some of the boxes on the floor had gotten wet. The bed slats that hold the mattress were wet & mildewed several inches from the bottom. One of the dining table chair cushions had gotten damp & was somewhat mildewed.laurie c. | Expérience générale
I have to left part of my stuff because the store had big cockroachesrosy g. | Expérience générale
Le client n'a pas laissé de commentaire.Gabryele W. | Premières impressions
RoachesHerman C. | Expérience générale
Le client n'a pas laissé de commentaire.Henry C. | Premières impressions
First, I had a reservation and when I arrived my reserved unit was unavailable. They did have one available in climate controlled but wanted me to pay additional $ over my quoted price. The manager then offered me 2 smaller units to make up for one I reserved but when we got there one of the 2 smaller units was full. We went back and the manager found another unit for us. A couple days later I went back to get some items and U-haul put a padlock on the other unit. I had to get with the office to sort out the mess as I was getting 2 smaller units for the bigger unit I reserved. I guess no one followed up on the proper paperwork. Concerned how the billing is going to work out as I had a monthly quoted price for 1 bigger unit and they put.me in 2 smaller units. Manager assured me it will be correct. To be honest, everything has been a hassle from the trailer to the storage unit with U-haul. The manager did give me a 2nd lock for the other unit as I was planning on only having to buy 1 lock since I was only going to have 1 unit. The employees did seem to care about making things right just not the best follow through. I would recommend for convenience and fair pricing.Miles C. | Premières impressions
Very happy with the process.Laura S. | Premières impressions
Le client n'a pas laissé de commentaire.Fauzia I. | Expérience générale
Le client n'a pas laissé de commentaire.ALLISON V. | Expérience générale
Le client n'a pas laissé de commentaire.DOROTHY H. | Expérience générale
My storage unit wasnt big enough for my sofa well the door wasnt wide or long enough!! Now I have to put my soda in a seperate storage unit at another locationDANIELLE M. | Premières impressions
The staff was very friendly and helpfulAutumn P. | Premières impressions
Le client n'a pas laissé de commentaire.TONY J. | Expérience générale
If I every need storage again I will most definitely pick your storage facility!! I will recommend your facility to everyone!! 😄tina a. | Expérience générale
Le client n'a pas laissé de commentaire.Susan B. | Expérience générale
Uhaul truck and car hauler excellent. Storage facility excellent. All staff were excellent.Elizabeth J. | Premières impressions
I enjoyed this storage facility, unfortunately had to move to a different storage facility due to needing a larger unit. I would still be there of I could get one of the larger units but never could seem to get through to the office.Brahim E. | Expérience générale
Le client n'a pas laissé de commentaire.Linda C. | Premières impressions
Le client n'a pas laissé de commentaire.Camella J. | Premières impressions
Le client n'a pas laissé de commentaire.Camella J. | Expérience générale
Le client n'a pas laissé de commentaire.Chris D. | Premières impressions
Le client n'a pas laissé de commentaire.Sarah B. | Expérience générale
Le client n'a pas laissé de commentaire.David P. | Expérience générale
Auto debit feature was not updated and late fees occurred as a result. A simple email would have communicated the issue better instead of being totally unaware of a system glitch and being penalized.IZRA B. | Expérience générale
No complaints. Had 3 units and all went well.Sandy K. | Expérience générale
Le client n'a pas laissé de commentaire.Korey G. | Expérience générale
Le client n'a pas laissé de commentaire.BRIAN P. | Premières impressions
Tori is awsome! Very friendlyJim H. | Premières impressions
The only suggestion I have is to have 24 hour access to a storage unit. When I first rented, the hours were inconvenient but it appears they have extended the hours since then. Overall, I was very happy!Terry H. | Expérience générale
Always convenient and accessible. The storage building was always spotless including the bathroom. If needed we will use this Uhaul again!!STEVEN G. | Expérience générale
Le client n'a pas laissé de commentaire.jared l. | Premières impressions
Tori and her staff were very knowledgeable and professionalGennaro G. | Premières impressions
Le client n'a pas laissé de commentaire.Savannah H. | Expérience générale
Le client n'a pas laissé de commentaire.nicole p. | Expérience générale
Le client n'a pas laissé de commentaire.Courtney H. | Expérience générale
Le client n'a pas laissé de commentaire.Timothy A. | Expérience générale
Need a bigger unit but otherwise good. Fast friendly customer service. Easy access to unit. Would like 24 hour access so my boyfriend could help me. Moving everything myself sucks. But overall, glad I came here.Traci D. | Premières impressions
TORI AT THE PANAMA CITY UHAUL IS GREAT AND SHE IS VERY HELPFUL. THE OTHER WOMAN THERE PRATICALLY DOESNT NO HOW TO DO HER JOB AND IT MAKES IT DIFFICULT TO HAVE QUESTIONS ANSWERED. AFTER MY EXPERIENCE WITH PRIOR UHAULS THIS IS 100X BETTER. STILL VERY DISAPPOINTED WITH UHAUL AS A WHOLEmarcelo s. | Premières impressions
Le client n'a pas laissé de commentaire.Suzanne G. | Expérience générale
ThanksDarren B. | Expérience générale
They overcharged me twice. They were very rude about it. Never again will I go thru Uhaul againZHANE G. | Expérience générale
Everythi g goodDAVID W. | Premières impressions
Le client n'a pas laissé de commentaire.Alejandra H. | Premières impressions
Great staff and clean propertyalan s. | Expérience générale
Le client n'a pas laissé de commentaire.sabina b. | Expérience générale
Le client n'a pas laissé de commentaire.Danielle B. | Expérience générale
Le client n'a pas laissé de commentaire.Linda M. | Premières impressions
Le client n'a pas laissé de commentaire.ZACHARY J. | Expérience générale
Le client n'a pas laissé de commentaire.Mary N. | Premières impressions
Staff was very helpful and friendly.Julie D. | Premières impressions
Sunday was not time convenientCHRISTOPHER JAME M. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL W. | Premières impressions
Because a when I went to take my items I noticed that there was cockroach in the storageJaziel C. | Expérience générale
very friendly and helpful staff!!RICHARD W. | Premières impressions
Le client n'a pas laissé de commentaire.Franklin C. | Premières impressions
Le client n'a pas laissé de commentaire.Symeon B. | Premières impressions
The facility was clean, but the staff were VERY RUDE!! I was locked out of my unit, NOT DUE TO PAYMENT, but an oversight to the lock I bought. I NEVER received a call about the issue either. Then I was DOUBLE CHARGED this last month and again, NOT BECAUSE I OWED, I have ALL my bank statements, I can show that I was ON TIME, EVERY MONTH. I would love to get that $100 back but I know that's not possible because the staff are VERY RUDE AND UNFRIENDLY.Melissa B. | Expérience générale
I had never had a storage unit before and was so surprised at how clean and well kept these U-Haul Storage units were. They have a very good restroom which is large and clean with the paper toilet seat covers. I had one of the inside units and I felt my belongings were safe and I did not worry or feel like I needed to go by and check on it. When I need a storage unit again, I will definitely use the U-Haul at 15th St and Balboa.Cortez V. | Expérience générale
Le client n'a pas laissé de commentaire.Johnny H. | Expérience générale
I went to get a Uhaul in order to empty my storage unit. The doors to the climate controlled units were locked and the attendant had a difficult time getting them unlocked (no fault of him). We are given a time limit to return the Uhaul but waited almost an hour to get in. You need more help. The employees are working as fast as they can but there is always a line.Glenda B. | Expérience générale
El tamaño para mi mudanza fue insuficiente.janet m. | Expérience générale
Staff did a good jobJustin B. | Expérience générale
I have no complaints, except they need more than one person in the office helping people. The line is always long.Glenda B. | Expérience générale
Staff was unprofessional and rude. Very difficult to locate office in the facility.Sherrie P. | Premières impressions
Tristan was awesome got me setup and took good care of me.Kenneth B. | Premières impressions
Always clean and kept to temperature.Miren G. | Expérience générale
The manager is a sweetheart. God bless her.Dayanara J. | Expérience générale
Great pricing and service!Danny H. | Premières impressions
Loved the service of Tristin , V and Edward. Hard working non stop. Very interested in satisfying the customer. I have already referred a friend. Thank you for great experienceBetty S. | Premières impressions
Le client n'a pas laissé de commentaire.helen w. | Expérience générale
Tori was amazing and very understanding to our issues!Ariel G. | Expérience générale
We found out on arrival that there were not 10x15 units available although we had a reservation. The folks there were great in accommodating us with a 10x10 and 5x10 unit close to each other at the same combined cost as the original 10x15. Great service.Jeanette P. | Premières impressions
Le client n'a pas laissé de commentaire.suzanna M. | Expérience générale
Everyone was very helpfulbonnyjean B. | Premières impressions
It was very busy in there and one of the attendants was working with very difficult people, but they remained very friendly and helpful. The guy that helped us was super friendly and very accommodating. I wished I could remember his name! He even ran when he looked at our unit and showed us exactly where it was it was. Very happy!Erica E. | Premières impressions
Le client n'a pas laissé de commentaire.Tasmine G. | Expérience générale
When a customer comes in to check out, the employees shouldn't ask them to write their information down to be taken care of later. I was asked for my information, and was told it would be taken care of by closing that day. It was not. I had to make another trip to make sure it was, because no one would answer the phone or their email. It was an avoidable inconvenience to me, the customer. Never take advantage of someone's time. It's rude.Tina Y. | Expérience générale
Surprisingly this is the first above average experience I've ever had with U-Haul, the other few times I used you, I had horrible customer service & vowed to never come back, unfortunately, I was in a jam & had no choice but to rent from U-Haul & didn't have any problems until 2 hours after we turned the truck in when my credit card was charged for the additional mileage on the truck, which isn't an issue, except for the fact that it should have been done at the time of the return or a quick phone call to let me know that there were additional fees being charged. I was shocked & slightly surprised by the random text message saying my card was charged for $18 & me not being made aware of the charge nor exactly what the charges were I was being billed.William T. | Premières impressions
Multiple attempts to reach the store to verify account was closed! After 2 days of trying to reach by phone, I had to go to the store to have account closed. Poor service!George S. | Expérience générale
Me and my mother spent all weekend moving from Memphis. We took advantage of your self storage because it had after hours. My facility closed at 7 and we were there at 7:15. The code pad to enter the unit was "out of service" and it said to call a manager. When we called the number provided, it went to the call center. The woman in the call center called the number for the "manager" and it went straight to voicemail. So now, we have a truck full of stuff and the uhaul we rented is going to be late due to this, because I have to work and cannot finish unloading the uhaul.Sarah H. | Online Move In
The staff was very courteous and knowledgeableAngela W. | Premières impressions
KIND AND PLEASANT STAFF. SOMETIMES THE LINE IS LONG AND WE HAVE TO WAIT WITH ONLY 1 PERSON AT THE REGISTER. GOD BLESS AND HAVE A HAPPY NEW YEAR.ron s. | Premières impressions
Le client n'a pas laissé de commentaire.Laura K. | Premières impressions
Le client n'a pas laissé de commentaire.Kayla P. | Expérience générale
uhaul is always there when i need them. the location on 15th street in panama city is exceptional.john f. | Expérience générale
Le client n'a pas laissé de commentaire.pedro r. | Expérience générale
Le client n'a pas laissé de commentaire.JODY B. | Expérience générale
Le client n'a pas laissé de commentaire.Lance H. | Expérience générale
Le client n'a pas laissé de commentaire.schcora w. | Premières impressions
This facility is very understaffed. My first time there was returning a 26' truck and vehicle trailer. I pulled into the wrong driveway, but there was no signage directing me to a different entrance. After I stopped because I couldn't go any further, I was scolded by the guy on the golf cart for going the wrong way and told "next time come in the other way" As if there was going to be a next time and I intentionally came in the wrong way after driving 850 miles. Call and in-person waiting times are very long. Climate control storage doors were often propped open, of course reducing the effectiveness of the climate control. After the free month, I moved my stuff out, because it cost me too much in time and related issues. BTW the A/C didn't work in the 26' I rented. You have lost me as a customer.bruce s. | Expérience générale
Le client n'a pas laissé de commentaire.Nathan L. | Expérience générale
Tori was fantastic & easy to work with. So very helpful. She knows how to provide the best customer service. She is a valuable asset to U Haul .john i. | Expérience générale
The only thing I can think of to add to make a customers convenience better, is hand dollies available for loading.Chris F. | Premières impressions
I had a fantastic experience, they made my moving experience as simple and as pleasant as possible. We all know moving is no fun. But Tori is the absolute best, she is so on top of everything. Thank you to all the staff, you all are wonderful!Katherine j. | Expérience générale
Le client n'a pas laissé de commentaire.Glenda C. | Expérience générale
The only problems that I had was gaining access to my unit because there were a few problems with the outer sliding door was sticking. Otherwise the staff was very helpful with any questions or concerns that I may have had. And both during and after hurricane Michael, I was kept informed about any possible damage to my unit, which there were none.THOMAS L. | Expérience générale
It was virtually impossible to get to your unit because of all of the unused/unrented trucks and trailers lining the roads and blocking your way to get to the units. No clear pathways. The last month I used the shed, I was notified by one of the staff members that I didn't need to use my card because the unit I had "wasn't secure anyway". We paid for a secured unit that wasn't secured for months. False advertisement.Genea S. | Expérience générale
THIS WAS THE ABSOLUTE BEST EXPERIENCE EVER!! THE STAFF WENT OVER AND BEYOND TO HELP WITH A STRESSFUL SITUATION!!! WHAT A TEAM!!!!! TODD MIXONCat5 S. | Premières impressions
I had no problems with the service. The unit availability and access simply did not meet my needs.SHARLA S. | Expérience générale
Staff were very friendly and helpful. I never went in the unit. Before my daughter showed up with her stuff her schedule changed. She's a nurse and her job changed. I rented it on Thursday. Found out on Sat she was not coming with her stuff. Returned card and exited the unit without even knowing where it was. Wish I could have gotten a refund but it is what it is. Thank you!denise b. | Expérience générale
The staff is friendly and helpful! In particular Tori,she helped me immensely. I would definitely recommend using them to anyone who needs this kind of service. Katherine j. | Premières impressions
Le client n'a pas laissé de commentaire.Angel W. | Expérience générale
Le client n'a pas laissé de commentaire.Steven W. | Expérience générale
Le client n'a pas laissé de commentaire.Richard F. | Expérience générale
The female that helped me get 3 units was fantastic. I wish I knew her name.Randy W. | Premières impressions
The process was fairly easy and straight forward. The facility was clean and well maintained. Large elevator! There's a curb, no ramp in front of the sliding glass doors for moving in/out.Roman A. | Premières impressions
Le client n'a pas laissé de commentaire.LESLIE D. | Premières impressions
Le client n'a pas laissé de commentaire.Vern M. | Expérience générale
Le client n'a pas laissé de commentaire.GARRET C. | Premières impressions
Le client n'a pas laissé de commentaire.Donna P. | Premières impressions
The extra fees for insurance should be refunded when u leavekadeen M. | Expérience générale
Le client n'a pas laissé de commentaire.tracy s. | Expérience générale
Opening hours are at mercy of whomever works any particular day . The hours posted are not observed by the company so sometimes there is no access to storage units .Macie T. | Expérience générale
Le client n'a pas laissé de commentaire.tieyone m. | Expérience générale
Le client n'a pas laissé de commentaire.APRIL S. | Premières impressions
Judy who runs the facility is greatEd G. | Expérience générale
Extremely rude ....hung the phone up on me several times when calling. Will not work with you at all . Charged several late fees during the covid 19 . Dont recommend to anyonejennifer h. | Expérience générale
Le client n'a pas laissé de commentaire.CARRIE B. | Expérience générale
Received a rude phone call early in my rental experience; not even identifying himself before accusing me of not paying my storage rental before getting the specifics.Marie D. | Expérience générale
Le client n'a pas laissé de commentaire.Leslie B. | Expérience générale
Stressless operation with very clean and new storage lockersCortez V. | Premières impressions
I've had to change storage units 3 times within 1 day. I'm so thankful for the staff, making the transition smooth and easy. Everyone were so helpful, nice and happy to be at work. I know with the COVID, its a stressful time for everyone, but I felt very safe with locking up my furniture and going on about my day. Thank You U-Haul Family PCGenevna M. | Premières impressions
Very clean bug and rodent free. Can't wait to try the new section from the old at&t building. Great place to rent trucks, trailers, storage buildings, fill your propane bottles up, and get moving supplies at a reasonable price. Very nice establishment and one happy customer.Mark N. | Expérience générale
Le client n'a pas laissé de commentaire.Robert C. | Expérience générale
Horrible and torri is a mgr after they approve my refund torri called back and had it deciliter very rude and I have never had any problems after 30 years of using this services never again she won’t smile very rudeCarol m. | Expérience générale
Torri was so rude and the black guy was so mean to me in which I am a black female he was very ghetto and treated me very shabbily I don’t see how torri is a mgr and it smelled like marijuana very heavily I have used this giant company over 30 years and never had no problems torri is rude as I ever seen some one need to send a secret shopper in there ughCarol m. | Expérience générale
The storage unit did not have any lighting, so I was only able to access my things during the day, and the door does not stay open, so I had to use something to keep the door all the way open to see when I wanted to find something in the unit.Maureen H. | Expérience générale
I rented this unit for my daughter & grandson for just a month. When we came to get the rest of my grandsons stuff there was construction debris all over all his toys & stuffed animals. They are doing construction in this building. His dinosaur car coupe now has white paint all over it where it fell from the ceiling during construction as well. I don't think you should rent a storage unit that is still under construction just to get money. Now all his toys are ruined.Dottie M. | Expérience générale
My experience with this storage facility was excellent overall. It was clean and well maintained with helpful staff. My only complaint is that my access card did not work well even when I typed in the number. The alarm was going off repeatedly when I was packing up and I'm not sure if I was the problem.SUSAN L. | Expérience générale
See above.travis f. | Premières impressions
Kept Their Word...Robert G. | Expérience générale
They were very helpful.Jessica M. | Premières impressions
Everything was greatJODI H. | Expérience générale
Multiple times I was late with payment and had to mail in the form to set up autopay. Everytime I did it was never set up or honored and never a reason as to why it wasn't. Overall 5 years. C+ gradeJEFFREY C. | Expérience générale
Everyone was very helpful, and i will send all my friends to your businessDana M. | Premières impressions
The nicest people in the business. Knowledgeable, patient, BUT since we work, I can only use the storage after work. I was not allowed in and I am sitting with a half full truck ,to be continuedRobert G. | Premières impressions
Great serviceAnne P. | Premières impressions
Units should be clean before renting to another customer. Front office staff is super friendly.liane b. | Premières impressions
People, place and facilities were great and if we need storage again we will returnjudy n. | Expérience générale
Tori is always making moving easierVICTOR H. | Premières impressions
Great serviceTOVAKYSHE W. | Premières impressions
Was great , all my needs was taken care by staffgary s. | Expérience générale
SuckedLisa G. | Premières impressions
They need more weekend staffLisa G. | Expérience générale
My only suggestion is that the staff at the front desk focus on the client instead of talking so much among themselves. Otherwise, it seems to take longer to get the client's business resolved.JOEL N. | Expérience générale
you stand around and wait and wait for helpdonald `. | Expérience générale
We have enjoyed keeping our belongings here. Always clean floors and friendly staff.Sam N. | Expérience générale
Had to return a second day because the person left in charge could not get into the computer system to do anything. On my second visit I was hooked right up with the storage unit I had reserved.Thomas T. | Premières impressions
Kwamen Kelley provided great customer service!!! He explained everything in detail from renting a truck to purchasing the right size storage unit.bobbie a. | Premières impressions
Considering the location is still recovering from the hurricane and the shortage of labor locally, I was very happy with the service. Great job working with me!JOEL N. | Premières impressions
Customer service reps. were very helpful and friendly, I will refer all friend,family and coworkers to haul on 15th street. Thank you ladies.debra m. | Premières impressions
Excellent customer serviceShanikka D. | Expérience générale
I had a difficult experience in the beginning with renting a u-box for moving. I was extremely frustrated with another location but the 15th street location did everything they could to make it right.jennifer m. | Expérience générale
great servicesherry m. | Premières impressions
Every time we went there, something was wrong. They are still calling me about a late fee for a unit that is not mine. They stinkDana M. | Expérience générale
Thanks so much.. Rachael is a great employee with UhaulKhalilah H. | Expérience générale
Over the five years that I had the storage unit I never had any problems or complaints - except the increase in price for the unit by almost 20 dollars/month over the years.JERRY W. | Expérience générale
Your response after hurricane Michael was stellar. 4 star only because the location we stored our items was understaffed and quite busy so long waits if you had a question. Always friendly though.TOM G. | Expérience générale
The A team rocked!Dana M. | Premières impressions
Great job from start to finish. Professional , timely , and reliable.Pam T. | Expérience générale
We were in desperate need for storage and you provided. Thank you very much.Dorothy Y. | Expérience générale
When you press it call me a liar and a thief I won’t let anybody a friend of mine and veterans go to the 15th St. U-HaulBradley W. | Expérience générale
This place was awesome! The staff was very friendly and helpful with everything we needed. They went above and beyond to help us and we greatly appreciated it! I will definitely recommend y'all!!!!Gina C. | Expérience générale
very professional crew .Always a pleasure ,Mark D. | Premières impressions
I could not find my key and they were helpful in finding a locksmith.Bill R. | Expérience générale
We were greeted by a very friendly staff and they more than met our needs. The unit was spotless when we checked it out. These folks were very easy to deal with and made sure that we were satisfiedGina C. | Premières impressions
Lost my uboxes, I had to track them down myself... hours of phone calls. Needed my boxes on 12/30/18 as I had scheduled for pickup but got on 1/04/19 and then got double charged for retrieval. ANGRY!Jean L. | Expérience générale
Way too much to discuss in 200 characters. I'd be happy to discuss further if you would like. Extremely displeased with my experience.Teresa A. | Expérience générale
Uboxrs were never out when made advance request. Manager Chris cursed each time and said he was go in ng to charge me extra as he couldn't find box.. Alsk charged for box I didn't have.polly s. | Expérience générale
I reserved my u boxes to be unloaded a week in advance. When I got there I got my truck but my boxes were not available they said come back after noon, so I did and they only had half of my boxes out.Ryan B. | Expérience générale
ThanksRobert H. | Expérience générale
I'm very un happy with the over outcome due too i called five times too make sure if the Panama city u-hal store will be open and ev per I talked with stated they don't close intal 8pm so i rent a uhAntonio T. | Expérience générale
Tried for 5 days to speak to someone there. No one ever called back.james d. | Expérience générale
This facility always seems to be understaffed. I always have to wait in line everytime.Patrice B. | Expérience générale
After Hurricane Michael I was pleased with the way they handled my damagemarcia b. | Expérience générale
Your costumer service is awesome.pedro r. | Réservation
It was a good moveBARBARA M. | Réservation
The facility and staff were great. Thank you.jeff p. | Expérience générale
We have used Panama city u-haul 3 times, for cross country moves, all 3 times the service was excellent. T he staff are very friendly and helpful. Tori does a great job.rick l. | Expérience générale
Very easy to get our UBox, truck and trailer rental.Laura B. | Expérience générale
I was new to the area and I enjoy uhaul, this location is alot bigger than the ones I'm use to but the lady that is always there Mrs Tori is AMAZING she knows the place runs it with Excellence!!!!!!Tenika b. | Expérience générale
Everyone made it a pleasure to work with!Philip S. | Expérience générale
They delivered my UBoxes late, they never took them off the trailer, just dropped them in the driveway and left. One of the UBoxes was on the trailer backwards so we were unable to open it and unpackkristy k. | Expérience générale
The manager Tori has always been extremely knowledgeable and accommodating every time I use this facility! It's always a very busy place but she handles this facility very professionally!Ronald N. | Expérience générale
Thanks for being there when I needed storage.Janet C. | Expérience générale
The general manager & employess were very helpful & friendly. Would definetly use this facility again! Keep up the GREAT work !!J.D. T. | Expérience générale
Fast friendly service from Jupiter uhaul. Panama City storage was a little short handed ,could have used more customer service personnel. The truck that I rented was great, made for an EZ move.Glen E. | Réservation
ThanksNELS N. | Expérience générale
Great service and appreciated the covered trailer rental along with the one month free storage as my family and I re-located from another state! Thanks UHAUL for making our move a smooth one+Sylvia L. | Expérience générale
While I had rented the storage for almost 18 months. I've always was greeted friendly. I'll return again if I need storage for future items. Thanks U-haul!Gwendolyn F. | Expérience générale
Thank you for making my storage and truck rental as uncomplicated as possible. I was not sure of certain dates that I would be needing to rent a truck and must have called your office lots. MerciDonna G. | Expérience générale
I won’t ever use anyone else for my storage needsjohn h. | Expérience générale
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