Customer Reviews for U-Haul Moving & Storage of Paradise Valley

1 523 évaluations

4110 E Bell Rd   Phoenix, AZ 85032

(602) 714-7387

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
Heures d'ouverture spéciales
  • 12/24/2024: 7h00 am à 3h00 pm
  • 12/25/2024: Fermé
  • 1/1/2025: 9h00 am à 7h00 pm

Services dans cet établissement :

Pour nous contacter

(602) 714-7387

4110 E Bell Rd
Phoenix, AZ 85032

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
Heures d'ouverture spéciales
  • 12/24/2024: 7h00 am à 3h00 pm
  • 12/25/2024: Fermé
  • 1/1/2025: 9h00 am à 7h00 pm
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The staff was extremely helpful and accommodating. Colleen was especially kind and knowledgeable. Will definitely recommend this facility.

lisa a  |  Premières impressions 
Évaluation :
5

We originally were to pick-up at 6:00am from another location that had 24/7 service at 6:00am. The location had not left us a key to pick-up, the customer service rep attempted to provide us (2) additional trucks, but they were not parked in a way that we could leave. We drove to Rod's location at 4110 E Bell Rd and again attempted a 24/7 pick-up. It was then after 7:00am and we had been dealing with no truck for over an hour. Rod was so helpful and accommodating he got us a truck in minutes and even let us rent longer than originally notated. Will rent from Rod's location moving forward.

Madison K 
Évaluation :
4

What I was able to book online did not matching what I was able to do once I reached the rental location to pick up the truck. The cost was significantly higher than what I was quoted and I was not able to get all the equipment I reserved (dolly).

COURTNEY F 
Évaluation :
5

Everyone is friendly. The place is always clean and even festive for the holidays. I would definitely recommend this location for my storage needs again as well as my friends!

Donna C  |  Expérience générale 
Évaluation :
3

Returned the truck and the man was flustered because he had a call and 2 people in the office. Said I could drop the keys and he would email me my final receipt within the hour or so. The next morning when I didn't receive it I called and same man said he would send it to me right now. Reviewed the charges with him by phone and despite returning it on F, he said I was charged for 2 gallons. Hung up and checked my email later and did not receive the final receipt. Called again and spoke w a woman and she said she would send it to me but all I've been sent is the initial credit card authorization for 72.43. I still have not received my final receipt.

STEPHANIE V 
Évaluation :
5

Visors needed repair, but were still operational.

Stephen E 
Évaluation :
5

Its really best rental truck service I used in phoenix, soft spoken front desk manger well explained as well.

KAMALAKANT R 
Évaluation :
5

Well organized, very friendly and efficient.

David G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BONNIE B 
Évaluation :
4

Friendly, helpful and efficient.

AIDEN S 
Évaluation :
5

Just moved out as I was combining storage rooms to the I17 and Deer Valley Uhaul which is closer to my house. Your place was a very nice storage facility.

DAVID M  |  Expérience générale 
Évaluation :
5

This is the best U-Haul company by far and the customer service is always excellent. Rod and Coaline always make you feel like family. There trucks are always clean the office is always clean and neat and it is always a great experience

JEROMEY S  |  Premières impressions 
Évaluation :
5

Nothing. The team is fantastic, friendly and accommodating. I'd highly recommend this location to anyone in need of a rental truck.

Jason D 
Évaluation :
1

The owners of this location are some of the rudest people i have ever met and cannot understand how they've managed to keep this place in business with how they treat their paying customers. I have had continuous issues with Colleen when it comes to understanding their policies or handling my storage. They are liars and manipulate their customers when they themselves are in the wrong. There were many inconsistencies thru out my time renting a storage unit. One being trying to get my locks cut off & i was advised to schedule a time because they had another gentleman who comes in to do that work for them, when i did schedule it, it was nobody other than the owner. I felt straight up lied to to my face to make their days/lives more convienent, thus inconveniencing the customer and lying to me about their services. They have lied about late fees & refused to explain policy. They have lied about their involvement with corporate offices & how much they can truly help with, making it sound like they don't have as much freedom or control of their facility that they do indeed have. They have made situations sound easy to take care of but when it's time to handle the situation, they create a bigger web of mess they then refuse to help the customer handle it. They were not helpful in any situation i faced with at this location. I have been hung up on by Colleen & belittled by her husband, Roger. By far the worst experience & treatment i have received anywhere especially a family owned facility. Extremely disappointing.

MADISON S  |  Expérience générale 
Évaluation :
5

Great staff and place!

Mauricio W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jorge m  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES M  |  Premières impressions 
Évaluation :
5

Had a wonderful experience. Custer service was fantastic, they explained everything about the vehicle, place was very well run and vehicle was in good condition. I could not recommend U-Haul Moving & Storage of Paradise Valley more!

CAMERON C 
Évaluation :
4

Very clean and well kept facility.

Karen L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDACE S  |  Premières impressions 
Évaluation :
2

I notified the manager that I would be vacating my unit in a week or so. I cleaned out the unit and let the manager know when I did so. He verified that the account was closed and I no fees pending. I keep getting emails telling me that my payments are late and that I'm am being charged late fees. I've called twice to get this issue resolved, but I keep getting these emails. These issues will affect my credit rating. When they do I will speak to a lawyer and complain to the Better Business Bureau.

JAMES P  |  Expérience générale 
Évaluation :
5

The two people that run this location are "My kinda people" folks. Very nice, organized people that simply want to make your moving experience easier. I would highly recommend them to anyone!! Kenny Mundy

KENNETH M 
Évaluation :
5

Great service and great rates!

Eddie G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D 
Évaluation :
5

This location is AMAZING!!! The folks that run the office are kind, fair, provide all necessary information, and all around stellar to work with. I was told to use this store because they're so great, they were right!

ERIN R 
Évaluation :
5

Very friendly and helpful! Thank you!

TERRY H 
Évaluation :
5

Rod and his wife are so nice and helpful. I've had a unit here for over a year and rented the truck from them. Always friendly and professional.

Liza S 
Évaluation :
5

Staff guided well

UMESH A 
Évaluation :
4

Fill up tanks before giving to customer, full tank in full tank on return should be the policy. Estimating gas use for customer is bogus. Thanks

KENNETH S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES Z 
Évaluation :
5

The owner of this location made it so easy and pleasant to use. We only needed a van for a few hours and drove less than 10 miles but everything was simple and straightforward. Thank you!!

TIFFANY W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARTHUR M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FABIAN R 
Évaluation :
2

After I got everything out of my storage unit and made sure it was clean I went to the front office, talked to the gentleman who said I was "good to go" and would take care of everything. That was not to be. I received countless emails and a letter stating I was overdue on monthly payment and was even stated they'd be charging me late fees. Through each email I would call the facility and someone would tell me it was "taken care of. The fourth phone call now, they have stated it's all "taken care of now". They are saying no more emails or letters. We'll find out. Hopefully it's resolved.

Joshua K  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maria S  |  Expérience générale 
Évaluation :
5

Best Uhaul experience ever. They were great to work with!!

MICHAEL B 
Évaluation :
5

Excellent service provided by the UHaul staff member at 41st Street and Bell! This is the second year we have used the rental truck at this location for our daughters move in at College. Merci.

ANTHONY G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MORGAN H 
Évaluation :
5

Rod & Colleen are the utmost best owners from whom to rent! When my rental was brought in late by the previous renter - dented, scratched & dirty - they both furiously worked quickly & efficiently to get me on my way as soon as possible. I highly recommend this location to anyone looking for an over-the-top experience in a Uhaul rental!

Amalia G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jalonnie C  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erick k 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONI P 
Évaluation :
5

Quick, easy and convenient very satisfied.

Steven S 
Évaluation :
5

Colleen and rod were superb I was very happy with Colleen's checkout after I returned the vehicle. I have two units with U-Haul and all was excellent if I ever need a truck I'll be sure to be back and tell friends to go see rod and Colleen thanks  

PETER N 
Évaluation :
5

Thank you guys so much

SAMUEL E 
Évaluation :
5

Just continue to being and giving Excellent customer service and to definitely pass it on to your next generation. Y'all Are AWESOME A1++

KARTINA J 
Évaluation :
5

Every one at this location, was very kind and knowledgeable. Merci.

Tasheena T 
Évaluation :
5

Great place to be at if you have to store furniture. Its Very clean i was rentin from uhaul for about 6 yrs in never had a issue my furniture after all that time was still well kept. The staff is very nice in has always been . Rod in his wife are super cool in nice in will try in help you in anyway way they can on your bill they dont want you to lose your stuff.in rod will help you anyway he can a super cool guy whos willin to help anyway he can just to put a smile on your face. I cant say enough good stuff about renting from here but they will treat you like family in a human being . They always positive in polite. Even though i was just renting i miss seein them .such a lucky guy i am to meet people like them to take care of my stuff in was nice while doing so for 6 years. No lie its Best place to rent from trust me. Thanks again to rod in his wife colleen..Great place to rent from are in need of storage in great people.

samuel b  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B  |  Expérience générale 
Évaluation :
5

Great people at that location. Have used them twice now.

Chris A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNY M 
Évaluation :
5

Great customer service. Made everything easy.

CHRISTOPHER B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry W 
Évaluation :
5

No comments - these guys are the best. Je les recommande chaudement.

Marsha E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amber t  |  Premières impressions 
Évaluation :
5

Rod and Colleen are very knowledgeable and professional & I would not hesitate to recommend this facility to anyone!

Daniel H  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelly H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P 
Évaluation :
5

Mindy was amazing!!! Very kind, helpful and knowledgeable.

Anya M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald W  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER B 
Évaluation :
5

The management worked with me to accommodate my needs and schedule.

Thomas M 
Évaluation :
5

Rented a truck last minute and received excellent service from start to finish. Both gentleman I worked with were friendly and informative.

Jeff P 
Évaluation :
5

Wonderful customer service.

Mike S 
Évaluation :
5

I recently moved from California and had the pleasure of using U-Haul Moving & Storage of Paradise Valley. The customer service was outstanding from start to finish. Upon arrival, I was driving a 15-foot U-Haul truck with a 10-foot trailer attached and got stuck in a tight spot in the parking lot. The general manager came out personally and drove the truck and trailer out of the difficult position, which was a tremendous relief for me during an already stressful day. Additionally, every time I called the storage facility with questions, the staff was always helpful and responsive. The person who checked me into my unit was incredibly kind and professional. I'm fairly certain he was the same individual I had spoken to on the phone, who had given me excellent advice on selecting the right unit based on my specific needs. This level of customer service made a significant difference in my moving experience, and I highly recommend U-Haul Moving & Storage of Paradise Valley for their exceptional support and assistance.

Samuel R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doug l 
Évaluation :
4

Try keeping the internet functional at all times. Had difficulty finishing my return photos w odometer reading

Enrique L 
Évaluation :
5

Nearly new vehicle and spotless on delivery. No mechanical issues and held everything we had hoped. Service was great on pick-up with plenty of instruction on the ins and outs of pick up and delivery. Return went fast, even though we returned it later than expected. Everyone we met was friendly and eager to help. Not our first move and wont be our last, but we now have a go-to rental place.

Michael F 
Évaluation :
5

Very close and that makes it real nice!

Mark B  |  Premières impressions 
Évaluation :
5

No improvements…this Uhaul location is simply the best!! I am a regular customer and every time outstanding customer service…truly above and beyond.

LESLIE M 
Évaluation :
5

Friendly staff. Brand new van. Will rent here again!

Breck P 
Évaluation :
5

Arguably the highest level of customer service in any U-haul establishment ever. Both people who worked with me went whole hog on ensuring a safe, pleasant, moving experience. Moving is hard enough without cranky, unengaged rental companies. Not that I ever want to move again, but when I do, I will do it from here.

Michael G 
Évaluation :
5

This location is the friendliest uhaul rental.

Brandon J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon M 
Évaluation :
5

Very friendly

Noel G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trish G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yiping H 
Évaluation :
5

Moving is always less than pleasant, the gentlemen in charge made this very easy and explained every detail. The only place I will rent from. Quentin

QUENTIN W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKSON B 
Évaluation :
5

Rod, Colleen and all the staff were so helpful and friendly I felt like part of the family! They made the office feel very warm and serene with Colleen's touch of design. Anything I needed help with or questions I had were always promptly answered. The facility was remarkably clean and had everything I needed within close range of my storage unit.I rented a lot of storage units within the last 3 years and by far this has been the best experience I've ever had. I will definitely recommend to friends and family!!! Thanks again Rod and Colleen!!!

Jill R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony A 
Évaluation :
5

Excellent counter customer service.

Doug B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david r 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimi P 
Évaluation :
5

Very friendly and helpful! Very clean van and store! Will use again and recommend to our friends!!

HOWARD A 
Évaluation :
5

Fix weel alignment on old trucks

Michael S 
Évaluation :
5

Rien

David V 
Évaluation :
5

Was very pleased with the U-Haul at this location. Maci, Rod and were professional & friendly. I appreciated that they went out of their way to make my experience a pleasant one.

LAKSHMI B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim s 
Évaluation :
5

Rod and Colleen are the best. Friendly, efficient, professional and good advisors. Rod went above an d beyond to be helpful. I wouldn't think of going anywhere else the next time I need storage.

Irelan Q  |  Expérience générale 
Évaluation :
1

Truck mirror on passenger was broke N I got 3 times charge That gentleman how works at the office didn’t say anything about extra charges I paid $41 on the front desk and get another $86 for no reason after that

Omid S 
Évaluation :
5

Everything was done perfectly and in moments. I would recommend them to everyone!

Tro A 
Évaluation :
5

Have really enjoyed working with the family of UHaul on Bell. They have been extremely wonderful and have helped with all my needs. I have been with them for years and have rented trucks from them twice a year for my move into and out of Phoenix in the winter. Will miss there smiling faces and outstanding customer service. Merci 

Judith N  |  Expérience générale 
Évaluation :
5

Downsizing from 5/3 2 story house to a 2/2 apt I was in a moving day pickle with tons of overflow items in a house we needed to be out of in less than 24 hours. These guys actually made it easy as can be to get a truck and 2 units (that's how much stuff wasn't coming). Offer up ads coming soon. 

Darcy K  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike J  |  Expérience générale 
Évaluation :
5

Being from out of state, I needed to rent a truck to move some belongings from my brother's estate after his recent passing. Rod and Colleen were wonderful. they explained everything thoroughly and made sure I understood the terms of the agreement so that I could avoid additional charges if not necessary. Full disclosure, which I appreciate immensely in today's environment. I would highly recommend renting from this location and will again if needed.

Paul M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria M 
Évaluation :
5

Rod and Tanner were very helpful and nice.

Jeff N  |  Premières impressions 
Évaluation :
5

Super friendly and helpful staff.

Matt G 
Évaluation :
2

We get trucks here all the time and never had issues. This time I sent my Ops Mgr and she had to pay with her own card! I have a card on file and not once has one of my employees had to pay out of pocket. The man there also argued with my Ops Mgr about this. Not a good experience.

Palacio P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Venkata r 
Évaluation :
5

I only go to this location because the vehicles are well maintained and the staff and management are so professional and kind.

Kyle K 
Évaluation :
5

I came in on a Monday and was helped by Ken. He took good care of me and made me feel like more than a customer right from the start. On the following day, Tuesday I went back to the U-Haul office and was helped by Rod and he aldo took great care of me and again I felt like more than a customer. I do not know the name of the woman that also helped with the admin side. She was very pleasant andc knowledgeable. I want to thank the whole team for taking such good care of me. I also lost my lock key on the first day. But this wasn't a problem. Rob was more than willing to cut the lock off and help me out with a new one.

James D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H 
Évaluation :
5

The customer service at this location is the best. This is the second time I have rented a vehicle here & both times all went smoothly. Merci.

Cathy G 
Évaluation :
5

Everything was great:)

Robert D 
Évaluation :
5

This is the best U Haul company I ever rented from. great people. Great cars. Great service. Merci.

Todd P 
Évaluation :
3

I was very frustrated with the online platform. I am a young adult and consider most online things to come easy however this process was ridiculous. It took us 30 minutes and that is after begging for assistance from the workers. They instructed us that they are not supposed to assist however they felt bad and saw how long this was taking. I will never do the online pick up method again, and only deal with in person pick up. Thank goodness for the workers there.

Rachelle W 
Évaluation :
5

The attendant was very nice and friendly. With out a doubt the friendliest uhaul store I have ever rented from.

Brandon J 
Évaluation :
3

Old truck. Really loud. Steering loose

Johan R 
Évaluation :
1

I was charged for gas even though I filled it up more than when I received it. I received no response and this was back in September.

Jovan L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim P 
Évaluation :
5

The people (and dogs) that operate this location are the best! They're friendly, kind, and helpful, and they even give you jerky to feed their cute pup. The place just has a good vibe overall and I use this UHaul location whenever I need to rent a a vehicle for moving.

JOHANNA D 
Évaluation :
5

Always a pleasure! This is the only U-Haul place we will use. 4110 E Bell Rd Phoenix AZ 8503. We have used others and we get slow service and rude staff! I guess the other places can mis out on the dozen times a year we use U-Haul! 藍

Palacio P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen F  |  Expérience générale 
Évaluation :
5

Thanks

fred s  |  Expérience générale 
Évaluation :
4

Let the customers know there is quite a lengthy process on the phone they will have to do. Would be better to do at home before you arrive on-site.

Chelsey K 
Évaluation :
5

Rod and Colleen were a great help getting a quote for storage and a rental truck to make my move easier.

MICHELLE E  |  Premières impressions 
Évaluation :
5

The manager & family went above & beyond to accommodate my needs. I would highly recommend to anyone to use this facility. Best customer service I've ever received.

BRIAN N  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rain W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle A 
Évaluation :
5

The location was extremely convenient and clean for me. All my interactions with staff has always been positive! The staff is very friendly and courteous. Excellent customer service! I would definitely use them again!

Stella A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OMAR B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua L 
Évaluation :
5

Rod and Colleen are the best. They are always easy to work with, resolve problems quickly, and treat you like you are their only customer. I highly recommend this facility.

lauri s  |  Expérience générale 
Évaluation :
5

Rod and his wife are the friendliest and most welcoming people. They actually took the time to ask questions to make sure that they were able to provide what I needed. They even made recommendations for me as to the size of the storage unit I would need and truck size for my upcoming move. When movers arrived, Rod offered the use of equipment at the facility to make the process easier. Will definitely refer friends to this facility and will use it for future storage/moving needs.

Michelle W  |  Premières impressions 
Évaluation :
3

There is no way to get ahold of customer service after hours besides Roadside assistance. The automated service states that customer service is closed until 4am Az time. If this is going to be your practice, you need to inform the customers that they are on their own in the event something happens and you need customer service. Your mobile app is absolute GARBAGE!!!!

Adrienne W 
Évaluation :
5

Great Place! Staff is great!

Todd S  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trevor P 
Évaluation :
5

The truck was phenomenal. The employees were great. Can't think I've rented so many times from other people that why I haven't rented here this location is far above many others 40th street and Bell. in Phoenix, can't say enough about the employees and how they treated me and the quality product I rented hats off to U-Haul

John W 
Évaluation :
1

I ranted a truck around 12 pm on Sunday by walkin in person, for 1 day rent flat fee + miles, , I filed up a page of paperwork that was asking me about my personal information , and the employee made a copy of my driver's license. . No paperwork was given back to me, just the key for the truck, and also I have been told that I can drop the key in windows opening designed for that purpose if office is closed. The truck was returned the same day at 5:30, I need it for only 5 hours, but I rented it for a day, the office was closed and I dropped the keys in the window opening as I was told. Two days later I noticed a change of $110 + , which seems ridiculously high, since the truck was returned the same day 5:30 pm ( I paid flat fee for a day rental)the key was dropped in the window opening, for which the employee apparently failed to tell me that there is $23 charge to return the key that way,. I questioned the charges , and the office female employee and the manager became defensive, they were trying to explain me that I am getting penalized for returning the truck after hours, and that the rental was for only 5 or 6 hours…. , and all of this is in a paperwork that I never received. I don't understand why this office is trying to rips off the clients. …. Please avoid entering this location. My experience was not very poor. I am planning to escalate this complain.

Mira T 
Évaluation :
4

The managers charged me $50 CASH only to cut my lock off the storage unit because my keys were left home out of state. It's a nice under the table side gig he's got going on.

gale w  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lanea L 
Évaluation :
3

The mobile check in is terrible. Mobile check-in should make life easier and quicker and faster but it did exactly the opposite. I had to take my picture three times, I had to upload and validate my license at least two times. The process for mobile check is onerous, time consuming and ridiculous. It's much easier just check in with the people on the desk. I will never do that again.

Carol Y 
Évaluation :
5

This facility is very convenient and close to where I work. I have looked at other facility and was not impressed. This facility was clean and the people here are very helpful and kind. I feel my belongings are in a safe place. I would definitely recommend this facility to anyone who asked.

Monica V  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fay S  |  Expérience générale 
Évaluation :
5

Rod is a world class rockstar!! -Avi

AVI L 
Évaluation :
4

Truck was smaller than advertised on the website, I didn’t manage to fit all the stuff in, also the blankets I got were wet on one side, I couldn’t use them on the furniture

Vladimir K 
Évaluation :
5

The Manager and his team have always treated me with respect and professionalism. Thank you for a great 13 year relationship.

dawn w  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNDAROUX J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS C  |  Expérience générale 
Évaluation :
5

Ron and his staff are the best!

Jack C  |  Expérience générale 
Évaluation :
5

Extremely helpful and friendly staff! The facility is very clean, easily accessible and very secure. Would recommend to anyone needing a nice & convenient place for storage

Ashley N  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie L  |  Expérience générale 
Évaluation :
5

Great to work with. Helped with my questions.

linda b  |  Expérience générale 
Évaluation :
5

Management was EXTREMELY helpful and welcoming. Very professional. Great representation for U-haul.

Ka'rin R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaymorie J  |  Premières impressions 
Évaluation :
5

Great people,, great facility, they issued refund when my plans changed. Fortement recommandé!

Douglas J  |  Expérience générale 
Évaluation :
5

Ken did a great job setting up my account, explaining the fee and service breakdown, and saving me as much time as possible. It was a very positive experience.

Thomas M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael c  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher R  |  Expérience générale 
Évaluation :
5

Rod and all the staff are very friendly and professional. One of the cleanest U-Hauls I've ever visited.

donovan C  |  Premières impressions 
Évaluation :
5

Good and helpful staff clean facility

peter g  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wende M  |  Déménagement en ligne 
Évaluation :
5

Rod and Colleen are Two of the BEST!! They run and represent their Home Store front at the facility with an itegrity displaying reliable and professional business ethics. Staff is very helpful and polite! A MUST having coded bathrooms, so, thank you!! They are so, so clean and fresh! Back to the Home Store Front seeing a seasonal and beutifully decorated place is so inviting, makes me smile!

KIMMARIE S  |  Premières impressions 
Évaluation :
5

Couldn't ask for better storage host.

Thamarai J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

T &  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B  |  Premières impressions 
Évaluation :
5

19 years - Consistently professional, helpful and courteous.

SUE G  |  Expérience générale 
Évaluation :
1

Young man that was at the counter, did not seem to be very knowledgeable about the facility, or the business. When I got to my new storage, there's a lock on there, and I went to talk to him about it, and he had no clue as to where to get the key to let me in my new storage. My Movers and I stood around for quite a while, the owner came by and was able to take the lock off so we could put my stuff in storage. It was a very frustrating situation because it was getting hot and no offense, but I was paying my movers by the hour other than that, I'm totally satisfied with the storage unit all my stuff seem to fit have a few things that I'll be bringing over in the next week or so to put in. It's all good and I thank you for your assistance.

SUSAN B  |  Premières impressions 
Évaluation :
5

The manager was extremely helpful and the staff was very knowledgeable. I had a great exprience

Jeffrey B  |  Premières impressions 
Évaluation :
5

Amazing overall experience! Kenneth (I think that's his name) at the front desk was always very helpful and friendly every time I stopped by! Both storage units I had were very nice as well

Erica G  |  Expérience générale 
Évaluation :
5

They were very helpful, attentive to my need. exceptional and very professional

theresa t  |  Premières impressions 
Évaluation :
5

The staff were extremely helpful and very nice and corrected any situation that we had the place was very clean and well-maintained. Merci.

sarah D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daruis M  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PEGGY O  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Vincent S  |  Expérience générale 
Évaluation :
4

the unit did get pretty dirty inside, most all my stuff was covered in dirt.

DAVID L  |  Expérience générale 
Évaluation :
2

The customer service, communication, and respect from employees was excellent. However, I chose not to move into my assigned unit. Upon my arrival to climate controlled unit, I noticed it was 105 degrees inside. 105 degrees was not what I expected for a climate controlled area. After noticing the high temperature, I also checked the building next door which was at 100 degrees. I never moved into the unit and asked that my account be refunded and closed. I was refunded the $10,95 for insurance. The first month was free so I wasn't charged for the first month. The next day I noticed I was still assigned to the unit and was set up to be charged $180 at the end of the month. I called U-Haul costumer service and was told that I needed to contact the facility in-order to have them close the account. I never officially moved into the unit. I called and was told that it was okay, and not to worry about it since it was a free first month. I would be moved out of the system at the end of the month. That comment just raised some questions on ethics in the facility. After standing my ground and being persistent, I was then officially "moved out" of the system. I would not recommend this location.

David B  |  Expérience générale 
Évaluation :
4

Thank you and appreciate all help given.

Mildred L  |  Premières impressions 
Évaluation :
5

I really appreciated how helpful and friendly Colleen and Rod were! I know there are many options for storage in the area and I would definitely recommend this location because of Colleen, Rod and their staff!

susan s  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenzel M  |  Expérience générale 
Évaluation :
5

This place is Amazing!! Great staff and so helpful! I would definitely rent here again and recommend to everyone!

Michelle S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry S  |  Déménagement en ligne 
Évaluation :
5

Thank you for the years of providing us a place … only suggestion is to allow some sort of provision for long time owners - a bonus month? a waver ? on early release ( with potential refund ) tho it was not much to ask for in refund - still just would’ve been a nice consideration for a long time renter Thank you

Gina A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul F  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Q  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICK T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sean j  |  Expérience générale 
Évaluation :
4

You need to install elevators for those who have second floor units

MARK L  |  Expérience générale 
Évaluation :
3

I would not recommend you to anybody after that price increases, you have applied to us. Especially with customers you had for years it's very unfair. Merci.

MARIA G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Izabella A  |  Premières impressions 
Évaluation :
5

Friendly, helpful staff, prompt service. Will use them again!

William Q  |  Premières impressions 
Évaluation :
5

Wish gate hours were later at close. Facility is great. Staff is really accommodating and hands on.. they don't rush you. First months free is exactly that 12 fees no admin fee or tax. Almost free and I appreciate that My unit had stuff in it when I went to unload truck.. but it was COUPLE pieces of nice FURNITURE nof garbage , so I didn't mind. I rent here a lot they are welcoming. First time storing.

Derri S  |  Premières impressions 
Évaluation :
5

Everything is fine with my choice thanks

MONICA R  |  Premières impressions 
Évaluation :
5

Friendly, amazing staff who are extremely helpful! Facility is clean and secure.

CHARITY K  |  Premières impressions 
Évaluation :
5

The staff gentleman gave me a great deal an definitely had the best attitude as a person. Thanks so much for making storing my belongings that much less of a hassle.

Davyn Q  |  Premières impressions 
Évaluation :
5

Amazing staff. Beyond helpful and accommodating with the two cutest dogs on staff as well.

Ellie W  |  Premières impressions 
Évaluation :
5

I left because they kept raising the monthly rent.

CHARLES L  |  Expérience générale 
Évaluation :
5

The personalized service when we first rented was amazing. We appreciated being treated like a neighbor and not just another customer. Fortement recommandé!

Brian R  |  Premières impressions 
Évaluation :
5

Very professional super helpful

Edwina H  |  Premières impressions 
Évaluation :
5

Workers there are very helpful and friendly.

dennis c  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Diane L  |  Expérience générale 
Évaluation :
2

Office staff is not knowledgeable about her role. It took forever to get my auto-pay set up correctly.

Lesley U  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ZOIE G  |  Premières impressions 
Évaluation :
1

I requested for my unit to be terminated. I took off my lock got all my stuff out. A week later they called me saying there was a lock on my unit. I kept fighting with them that it wasn't mine. I took all my stuff and they kept harassing me saying I left stuff in the unit. They harassed me. They bullied me. I was verbally attacked by the two people in the front office for weeks.

andianna j  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitch E  |  Expérience générale 
Évaluation :
5

By far in any State, one of the best and most homeliest and friendliest Uhaul I have ever done business with. The owners go above and beyond board to make you feel that your belongings will be safe and they treat you like family. Excellent customer service. Most Uhauls are cold, dirty and unwelcoming so I'm happy to give them a 5 star but they deserve a 19.

Darlene O  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian I  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P  |  Expérience générale 
Évaluation :
5

Hands down the cleanest uhaul rental & storage I have ever seen. The staff is knowledgeable, informative, helpful, and clearly knows their business well. I was previously in the moving business for 10 years and have been in hundreds of storage facilities around the country, none can compare to this one. Would not hesitate to recommend them!

Dan H  |  Premières impressions 
Évaluation :
5

Everyone is helpful and courteous. Rod is a good guy and is easy to work with.

Jason B  |  Expérience générale 
Évaluation :
5

Rod and his wife were great—very friendly and helpful

Guy K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda b  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PEGGY O  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK E  |  Expérience générale 
Évaluation :
5

I put in Extra gas Accidentally ,& I Think that they refunded me for the gas ? Not Sure , But I had $21 returned & When you are moving EVERY Dollar Counts! ***** Maybe The Best U-Haul rental & storage in The U.S. ?!!!! Thank You to the Entire Staff at this location !!!!!!

James K  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george o  |  Premières impressions 
Évaluation :
5

I would have stayed longer but the price got too high.

Don T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse D  |  Premières impressions 
Évaluation :
5

Rod, is amazing! Super helpful, professional, articulate and kind!

david d  |  Expérience générale 
Évaluation :
5

By far, one of the best U haul centers I have ever been in. Most Uhaul centers feel like what I think a prison would be like. They're sterile and cold. This one felt homie and was decorated for the upcoming fall season. Loved the way the mgr offered watered and it was soooo clean. While I'm only using it for a bout 2 weeks, I was really impressed. The only negative thing that made want me want to walk out was he was wearing a trump20 pin but he was such a wonderful host.

Darlene O  |  Premières impressions 
Évaluation :
5

Rod, Colleen, and staff are friendly and helpful. I appreciated their advice and commitment to maintaining a safe and clean environment.

Susan M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicole r  |  Expérience générale 
Évaluation :
5

Everyone working at this facility goes beyond measures for you. The owner and his wife and great people who genuinely want to help you out! First time having a storage unit, and I was very pleased with my experience!

Laura B  |  Expérience générale 
Évaluation :
5

Rod and his wonderful wife are the reason