Customer Reviews for U-Haul Moving & Storage of Paradise Valley

930 évaluations

4110 E Bell Rd   Phoenix, AZ 85032

(602) 714-7387

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(602) 714-7387

4110 E Bell Rd
Phoenix, AZ 85032

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Great service and experience. Was very relieved at the staff's helpfulness. Big thanks from me.

MATTHEW B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GRANT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS H. 
Évaluation :
5

The girl up front that opened the store at 7,Breanna? was super helpful

Adam P. 
Évaluation :
5

No improvements!

MICHAEL B. 
Évaluation :
4

Would have liked a cooled unit, but this facility is popular.

karen g.  |  Expérience générale 
Évaluation :
3

the location was fine. the manager although trying to be friendly was not helpful at all. i chose to pick up before open as i had a long day of moving obviously. took an hour to go through the process. not sure why you dont verify before its pick up time. when i went inside to ask if he could get me checked in he said he is not able to help me. not sure how such a big company is not able to do something as simple as switching from online to in store pick up. small companies can and will do that. overall bad experience. would not recommend to anyone

Lynnsey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIAN M. 
Évaluation :
5

Rod and Colleen are a super bunch of  family pride based customer producing 10 stars every time a customer comes to call or inquire about needs for storage they exceed standards better than anyone else I've already met in Paradise Valley, AZ Go with the Best, keep your nest at rest shop with Rod and pass your test. Kevin Dobbs

Kevin D.  |  Expérience générale 
Évaluation :
5

always clean and the owners were always willing to go the extra mile, It is very evident that Colleen and Rod take pride in there facility and service to there patrons, Thanks for twenty plus years, Terry Jones #621

TERRY J.  |  Expérience générale 
Évaluation :
4

Charge too much for mileage .. a 19,99 rental became over 70 dollars and I drove 20 miles.

Zachary K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandor W.  |  Expérience générale 
Évaluation :
5

The girls that were working here this day were very nice and informative I will definitely be using them in the future! I may even buy a storage unit to rent at this location just because of how great the customer service was!

ASHLEY P. 
Évaluation :
5

I also have a storage unit at this location also Love the management employees they are always helpful ad professional

BEVERLY E. 
Évaluation :
5

very nice, professional, and helpful staff

NANCY LYN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX W. 
Évaluation :
4

I feel like the fact that there is not an elevator for a second story storage unit should have been more upfront in the contract

Hannah T.  |  Online Move In 
Évaluation :
5

The best, everything was so easy!

Stephanie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody C. 
Évaluation :
3

was rented a unit that was already promised to someone else so a day after moving in I had to move out. Been about a week and still have not gotten my refund.

Tonya O.  |  Premières impressions 
Évaluation :
5

Top notch experience.

Renee S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael I. 
Évaluation :
5

Rod is an excellent manager and the nicest guy!! He has a great team of staff who really care about their customers. He will do his best to get you the best deal, especially if you need multiple units like I did. I feel very safe storing my things here during my move. Thanks Rod, Megan, & team!!!

Kaitlyn H.  |  Premières impressions 
Évaluation :
5

So far great experience. However I don't know how they would handle any problems that arise since I just got my storage unit a day ago. The general manager was very helpful and I would have to assume that he would act in a fair and responsible way.

Stephanie A.  |  Premières impressions 
Évaluation :
5

Such an amazing experience. I would not use any other moving companies....U-Haul is my preferred.

Mark H. 
Évaluation :
5

upon returning the vehicle, the app required i scan the location barcode, which was NO WHERE to be found. this took returning the truck difficult and time consuming.

Veronica F. 
Évaluation :
5

This is a great location. I have rented many u-hauls from this family-run location and they are great. The vehicles are always ready and clean and the service is professional and friendly. I would recommend the location to everyone. Kelly

Cameron U. 
Évaluation :
2

Online... I opted out of the 14,00 $ insurance. In the store... I opted out of the insurance. When I returned the vehicle, the store was closed so I returned it online and viewed my receipt. I was still charged for the insurance. I left a note on the charges to not charge me for the insurance... Ultimately, I was charged for the insurance. NOT ACCEPTABLE!!! When I move in October, I will NOT be using U-Haul for either a vehicle or storage

TRENTON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melissa b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angie h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICE K. 
Évaluation :
4

Online ordering experience was an absolute mess.

Matthew S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan S.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff

Craig B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHARIE E.  |  Expérience générale 
Évaluation :
5

Rod and Colleen were an excellent team and were extremely helpful in our experience. They are very approachable, friendly, and easy to talk to. Phenomenal customer service.

MIGUEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lynn M. 
Évaluation :
1

I arrived at the uhaul at 4110 E. Bell to rent a storage unit with the idea of pricing was as advertised for the 5x5 unit, i went ahead and rented then changed my mind BEFORE the sale associate cut the tag, she informed me it was too late to change my mind that i was basically stuck! She informed me when i open my gate I would also experience the alarm for a min or so this triggered my anxiety, there are many factors why i changed my mind The location is a bit farther than expected will not work with what im needing to do, the alarm triggers my anxiety, this unit simply will not work for me. I returned the next day to speak with a manager and no success, i do not need or want that unit anymore and feel that i have that right to change my mind and receive a refund i was open to a penalty charge as well. I am taking this further with corporate and reviews online for the simple reason of not being able to cancel was absurd to me.

DENISE R.  |  Expérience générale 
Évaluation :
5

I used the mobile app and the experience was not user friendly at all. That app needs to be overhauled completely. Very bad experience

Amber A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DE ANNA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse D.  |  Online Move In 
Évaluation :
4

Proprietors were as accommodating as possible. The facility was clean and well maintained. I had the first month covered at no cost because of the U-Haul commitment as I did a cross country move. That was great. The only rub was I had my storage unit used for about 9 days into the second month and it could not be prorated. Being charged for the whole month when it was only used for less than two weeks seemed a bit far out. I was told there was no way this could be done....thanks.

Philip C.  |  Premières impressions 
Évaluation :
5

The management is truly amazing. The professionalism, efficiency and thoughtfulness is truly rare and I intend to continue doing every aspect of business at this location. Merci.

LASHAE S. 
Évaluation :
5

Rod and Colleen were truly wonderful. Recommend this location to anyone.

Dominic W.  |  Premières impressions 
Évaluation :
5

Always make it easy! Never had a problem at this location. Great customer service!

Eduardo C. 
Évaluation :
5

Fast check in and great service!

THOMAS D. 
Évaluation :
1

The young lady teenager was extremely rude unprofessional instead of comming into the office to go over my receipt ect..... just had me stand in the office for 12 minutes while she cleaned truck!!! I let her know she was unbelievable that was my third time inn2 weeks as a repetitive customer she needs to be reprimanded for treating a customer so rudely !! She let me know she was the granddaughter of the owner as if that was a excuse

CATHERINE F. 
Évaluation :
5

The customer service is superb, fast and above and beyond. You can't improve because your already at the top!

devorah A. 
Évaluation :
5

I really like the way Rod treats his customers it is a great experience and he explains everything in detail and i would definitely recommend this place .

Lakshman K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AARON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAUN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK W. 
Évaluation :
3

Went to store something at 8pm and the facility would not allow entrance even tho access was said to be till 10pm. Front desk gave a lot of frustration while looking up the wrong information, no narrowing or informative questions. And was passed off to another coworker

Joshua M.  |  Premières impressions 
Évaluation :
5

I HIGHLY RECOMMEND THIS LOCATION. ALL THE EMPLOYEES WERE VERY HELPFUL, INFORMATIVE & ANSWERED ALL OUR CONCERNS ABOUT THE RENTAL ESPECIALLY AS IT WAS OUR FIRST TIME RENTING A UHAUL TRUCK TO MOVE.

JACQUELINE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth R. 
Évaluation :
4

I dropped off the van I rented after hours. I had been told to use the online check-in process if I dropped it off after hours, but I was NOT told to perform the online check-in process BEFORE locking the van and putting the key in the drop box. I was dismayed to realize that I needed to take photos of the interior after I had locked the van and turned in the key, and couldn't get inside it again. I had to pay a 25 $cleaning fee because I couldn't take photos of the interior showing that it was clean. That should be a key part of the verbal instructions upon renting: to do the online check in BEFORE locking it and turning in the key.

HILLARY H. 
Évaluation :
5

Nothing - the owners are increíble people, wonderful in every way. They help ypu navigate U-haul's quirky bureaucracy for reserving a van beforehand. But it was super easy once I got there. Thank you - you guys are awesome!!!

CHRISTOPHER H. 
Évaluation :
5

Everthing was perfect

Williams A. 
Évaluation :
2

Access closes at 7pm which doesn’t give me time after work to load unit

Donald S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacob p.  |  Premières impressions 
Évaluation :
4

Mobile checkout took forever.

Michael W. 
Évaluation :
5

Wonderful service for the 6 years I was here. Thank you for everything!

DEBORAH K.  |  Expérience générale 
Évaluation :
5

Fast and Friendly service every time. I pass other U-Hauls to go to this one.

Edward F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANNE M. 
Évaluation :
5

Brianna was so very knowledgeable and helpful. She is a pleasure to work with.

ERIC H. 
Évaluation :
5

Brianna was very efficient and helpful- and helped get us in a storage unit quickly so we could return our UHaul trailer on time at a different facility!

JUNE H.  |  Premières impressions 
Évaluation :
5

Great customer service easy and efficient

CATHERINE F. 
Évaluation :
5

Friendly, efficient, good value

Linda J. 
Évaluation :
5

We enjoyed the friendly and cheerful staff, including the dog.

THEORA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES N. 
Évaluation :
5

Staff are friendly and knowledgeable of uhaul products. I wold definitely go back to this location if need be.

Annette B.  |  Expérience générale 
Évaluation :
5

Megan was very pleasant to work with and I was very happy with the customer service.

Michael C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amit P. 
Évaluation :
4

Great rental.

William J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan M.  |  Premières impressions 
Évaluation :
5

Had to cancel , my driver’s sons was in a bad car accident and wasn’t able to fly in to drive my truck to New York and store stuff in Phoenix .

Shelly H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jocelyn S. 
Évaluation :
5

Women at the desk were great!

ROGER K. 
Évaluation :
5

Manager was very friendly and made the move in process fast and simple.

Michael B.  |  Premières impressions 
Évaluation :
5

I was leave commend about my online experience vs in store. I first booked online with mobile check out process. It was a nightmare. I didn't expect it to be so worse. Worst part was when they were calling alternate contacts. I listed my wife as alternate contact, she just dropped me at the location and was driving back. Online agent called her for background check and my wife couldn't pick up the phone because she was driving. The agent started complaining that alternate contacts are not picking phone. Are you doing a employment background check or renting a truck? I tried the store walk in option and renting was much smoother there. You should shut down the online renting.

ANIL B. 
Évaluation :
4

I didn't receive my e-receipt

MICHELLE F. 
Évaluation :
5

Stopped in to view a temperature controls unit. I was greeted by Rod and his staff. Rod was extremely helpful and took extra time to show me other units. I would highly recommend this location for its cleanliness and helpful staff. Service was excellent and the I could not have been happier. Rented my first storage unit ever! Thanks Rod!

JAMIE B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beverly E.  |  Premières impressions 
Évaluation :
5

Outstanding customer service. Rod went out of his way to assist me well before they opened. I signed up for the Truckshare program and had my pickup time set for 5 am. Rod took time out of his morning to make sure everything went smoothly.

Evan P. 
Évaluation :
5

Great experience, not much too improve.

ARMIN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA S. 
Évaluation :
5

The people are very friendly and helpful in this crazy time right now they always answer their phone they always take the time to help you and the hours they’re open I tried other places never answered the phone I left a message they never return the call I always have liked U-haul and I’ve only used U-Haul in the past first time getting a storage though I have it moved into it yet but it’s very clean brand new and I feel good about it 😇

deborah h.  |  Premières impressions 
Évaluation :
5

super easy to check in.Rod is a great guy.

GUY F.  |  Premières impressions 
Évaluation :
5

I would recommend this facility to anyone looking for storage space.

janet l.  |  Premières impressions 
Évaluation :
5

I live in Glendale but I trust this place as opposed to all other UHaul providers in the valley. I trust Rod and his team.

EVAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S.  |  Expérience générale 
Évaluation :
1

I rented a van to move my mother's things to my home due to her death the day before. I arrived at the location to turn the van in before 5pm and there was NOBODY on location to turn in key. Your online app did not work to turn the van in either. Had to use the key drop and was charged a "convenience fee" because I arrived "after business hours". Totally unacceptable!

Caryn M. 
Évaluation :
3

Closing time was 5 pm. Returned to the location at 4:45 pm and the location was already closed. Tried to use the app to check in but it wouldn't let me take a picture of the dashboard so I couldn't complete check in. I specifically came before closing to avoid having to use the app.

JENNIFER T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL D. 
Évaluation :
4

Rod and his wife were so nice and helpful. We underestimated how much space we needed and they very quickly hooked us up with a bigger unit without any issues or problems. They even gave us bottles of water due to the heat. The property is very nice, well maintained and welcoming.

Craig B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul g.  |  Expérience générale 
Évaluation :
5

The staff was helpful and friendly. The Uhaul place was well run.

Lisa C.  |  Expérience générale 
Évaluation :
5

Rod and Crew were Excellent!!!! Thank you!!!!

ALEX B.  |  Expérience générale 
Évaluation :
5

Rod and his staff keep the vehicles and lockers super clean. The price is fair as well.

Mark W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN R.  |  Expérience générale 
Évaluation :
5

Very cordial and helpful staff - from truck rental to move in/move out. Well maintained, clean and cool storage. Very secure site. Highly recommend!

pam n.  |  Expérience générale 
Évaluation :
1

Horrible service. Wrong code sent to us and we could not access truck for 1 hour. Also parking brake was stuck and customer service and roadside assistance was horrible. Never use this location again.

Jeffrey E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MORGAN R. 
Évaluation :
5

Great location , incredibly friendly and helpful.

Kenneth G. 
Évaluation :
5

Great Customer service and they're very friendly and helpful. It was my second time with them and will do again near future.

PHILLIP M. 
Évaluation :
4

More expensive than others

Angela S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline W. 
Évaluation :
5

The front desk team were professional and friendly and made the whole experience a easy, efficient and pleasant. I also purchased plastic covers for my bed and furniture that worked well to keep my furnishings clean. Merci.

lori C. 
Évaluation :
5

Rod and Colleen were great. Made everything very easy and were so helpful and communicative. Will use this location for any moving needs going forward.

Kevin S.  |  Premières impressions 
Évaluation :
5

Very friendly folks and very helpful. This is my go to Uhaul store

VKAAS R. 
Évaluation :
4

The staff at U-Haul storage have been so good to me. Due to a broken elbow I fell behind on my payments. They worked with me for months till I was caught up. I am extremely grateful because I lost a storage unit at a facility that was not U-Haul during that same time because they just wanted the money. I will always choose and recommend them in the future. Thank you all so much

andrea G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPAN D. 
Évaluation :
1

Charged an extra day. Good thing I went back and ask for a print receipt. Email receipt was not working or was intentional not sent for me to check it while I'm still close by. Not a process.

Ricky L. 
Évaluation :
5

The staff is very helpful. It is clean and well lighted.

Lisa C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM K. 
Évaluation :
5

The staff is excellent!

Lisa C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KORAY K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda F.  |  Expérience générale 
Évaluation :
5

This is the only storage location or uhaul I will ever use. Everyone is so accommodating and pleasant and wonderful to work with. Anyone would be thrilled to rent a uhaul or a storage unit here.

ERIN S. 
Évaluation :
5

Rod and the team are accommodating, caring, and professional. I feel confident my belongings are in great hands. Plus, I have three extra large fresh lemons that Rod picked off his   for me!

Kris M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMAKANT M. 
Évaluation :
5

Rod was friendly and helpful.

DEBRA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAYSON Y. 
Évaluation :
4

Please make sure the owners dog is not there. The dog was aggressive and barked at me continually. Very unnerving.

MATTHEW V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sydney V.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL G. 
Évaluation :
5

Very nice people from the second I pulled into the drive way, friendly staff and personal even came by with water as we were unloading the truck!!!

mike k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad S. 
Évaluation :
5

Get rid of the virtual platform for rental. It took 5 times as long as it would have if I had gone to the counter. Ridiculous! I'll never rent at U-Haul again.

Marion K. 
Évaluation :
3

Wrong dolly, pain to check out remotely, gas meter read wrong. I noticed it after I left, had to put an extra 15 $in gas to make sure I didn't get charged. Rental person was nice, above average but that's about it

STEPHEN T. 
Évaluation :
5

Nothing. Everything was great!

KATHERINE G. 
Évaluation :
5

Staff was very friendly and accommodating. Always made a point in saying hi

LEONARD R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAREN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn U.  |  Expérience générale 
Évaluation :
2

inexperienced and poorly trained staff made the short 2 hour rental a bit of a nuisance. I was told that I would receive an email with the receipt for the transaction, have not received the email or receipt? the truck was old w/130K miles and not in best shape. not the best experience I had w/your company. will go back to using other facilities.

salvatore E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matthew B. 
Évaluation :
5

We needed a moving truck for a same-day rental. I called around and decided to go here. We went right over to pick it up and it was ready to go. The rental process was quick. Rod and his wife were helpful and friendly and had us on our way in no time. I highly recommend.

JULIE D. 
Évaluation :
2

Service à la clientèle

EDUARDO C. 
Évaluation :
4

The check-in process with U-Haul truck Share 24/7 was clunky and not user friendly. The location was able to check 3 people in quicker than I was able to check myself in. I will not ever use this feature again.

Andy S. 
Évaluation :
5

Rod and the team were fantastic. Friendliness and customer service were excellent.

Victor R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy g.  |  Premières impressions 
Évaluation :
5

Service was spectacular!!!

JACQUELINE J. 
Évaluation :
5

The staff is outstanding, everyone you meet will go out of their way to ensure you have a great experience. I attribute this to the management team run by Rod Thierauf.

james t.  |  Premières impressions 
Évaluation :
5

Elevators are definitely needed at this location.

TERRY M. 
Évaluation :
5

The staff at this location were very friendly and helpful. They made us feel like we could reach out to them if we had any questions. The u-haul was also incredibly clean, which made us feel safe. Overall, we had an excellent experience and would definitely recommend this location!

GUNNAR C. 
Évaluation :
5

The truck wouldn't start. Had to call roadside assistance.

ABHIJIT D. 
Évaluation :
5

Renting here is easy due to the great professional customer service provided. The staff is excellent in explaining cost and what additional information is needed. Highly recommend this facility for all your Storage and vehicle rental needs.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIDDHARTHA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin D. 
Évaluation :
5

The only thing is there are no elevators. Other wise great place and Management

TERRY M.  |  Premières impressions 
Évaluation :
5

The General Managers were so helpful, and provided excellent customer service. You can tell that they really care about taking care of the customers and the property. Thank you for such a great experience!

NANCY B. 
Évaluation :
5

Outstanding personal

COREY M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEWIS H. 
Évaluation :
2

Too many issues with billing and payments being applied. Issues with getting through the gate.

DALE C.  |  Expérience générale 
Évaluation :
5

Staff that genuinely care about their customers!

Heidi W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN B.  |  Expérience générale 
Évaluation :
3

I opted for online pickup this time because the staff often seems to be on the phone/not have time for any questions. I never got a receipt for my transaction this time, however.

Kelsey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G.  |  Expérience générale 
Évaluation :
3

I was told I would get first month free yet when I got to a facility they charged me saying it was only for certain sizes. That's not what your advertisement said. And I scheduled to go to one storage facility only to find out they didn't have one available. I had to run around looking for one. Bad service with scheduling and bad advertisement on a month free when I didn't get it.

Stacey R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron M.  |  Expérience générale 
Évaluation :
5

Rod and his wife are some of the most humble and hardworking individuals. Rod does an outstanding job at keeping the place spotless. He is great with customers and always went out of his wat to help in any way he can. I've been at this location for three years and the entire time not once had anything negative to say about management. Incredible people and I'm going to miss seeing them.

Cody S.  |  Expérience générale 
Évaluation :
5

Everything went great, Rod and his staff went above and beyond to be helpful and take care of our needs, highly recommend this facility to anyone in need of moving or storage needs!

Kevin H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSIE T.  |  Expérience générale 
Évaluation :
5

I never thought I could say I had a great experience with a storage company, but from my first day to my last, these amazing people made me feel like family... yeah, I said it... family. I was going through a breakup when I arrived and they treated me with such warmth. And then when I came to pack everything up, they helped me wield open my lock because apparently, I decided to throw away the keys? Either way, 12/10 recommend.

Devon H.  |  Expérience générale 
Évaluation :
5

We were clients in one or more units for both our business and personal storage for a number of years, including before the change in ownership and management. After their purchase, U-Haul over several years upgraded the lighting, the ventilation and the parking areas. They did not raise rates without notice and then offered options The areas were well lit and security visible. We found the staff agreeable and always open to suggestions and comments. The facility was clean and had moving and storage items available for rent or purchase if needed. This is one of the better storage centers in this part of town and I strongly recommend them.

JOHN H.  |  Expérience générale 
Évaluation :
5

Rod and his team were amazing, they were extremely helpful, accommodating, and super friendly. They went above and beyond to help us out and make the entire experience as convenient and smooth as possible. Would highly recommend this facility to anyone looking to store their things. I have nothing but pleasant things to say about Rod and the rest of the staff. Thank you so much for your help!

Kevin H.  |  Premières impressions 
Évaluation :
5

Rod was kind enough to show us the easiest route to the storage building and also answered all our questions. I would recommend this storage facility to everyone.

Sameer D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan C.  |  Expérience générale 
Évaluation :
5

General Manager was Great, very good with people, a people Person!

Kathryn U.  |  Premières impressions 
Évaluation :
5

Staff is super helpful at this location!!

John A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mackenzie T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa C.  |  Premières impressions 
Évaluation :
1

The office staff seems to have continued difficulty in getting the billing records straight. I've been over billed...I've had autopayments sent to the wrong card...and now, when i moved OUT of one of my two storage units I get over billed re: payment (you sent me a 3 month bill) and you tag me as moving IN. I've been a customer of this facility for several years now; the past year has been painful. I will be finding a new storage facility company

kim J.  |  Premières impressions 
Évaluation :
5

I’ve never had such a positive experience at a storage facility... the owners were by far some of the kindest people, right from the start, offering to help me move my things, and securing a larger unit than what was previously reserved because I severely underestimated how much I own. 10/10 recommend

Devon H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anton N.  |  Premières impressions 
Évaluation :
5

Rod, is an excellent team member and person. He has explained in detail about the facility and i really appreciate his patience in explaining to all questions i have asked for as i have rented a storage for first time. This facility is very clean and i would definitely recommend this place and ask for Rod ..... :)

Lakshman K.  |  Premières impressions 
Évaluation :
5

U-Haul as a whole really needs to work on lowering the cost of out of state moving. The pricing is atrocious when you have a small family.

DALE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan K.  |  Premières impressions 
Évaluation :
5

Friendly and helpful staff. Completely satisfied with the service provided by this location.

LATASHA P.  |  Premières impressions 
Évaluation :
5

Really good experience. It is a great location, clean units, and the staff is very pleasant. Luke was super helpful and took care of our storage needs. Highly recommend to others.

Thomas R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald C.  |  Premières impressions 
Évaluation :
5

This guy's deserve 10 stars not 5

jorge m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandor W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin S.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful staff and general manager

Dalton M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B.  |  Premières impressions 
Évaluation :
5

Staff very nice to work with and facilities modern and affordable. I highly recommend this location and management the best!! 

GEORGE B.  |  Premières impressions 
Évaluation :
3

The employees were very nice and helpful and the place was clean. The reason I would not recommend this facility is the fact that there are no elevators for 2nd floor units. Unless people are storing bags of cloths or pillows, the 2nd floor units are a real pain. Attempting to haul any piece of furniture up the flight of stairs is a major ordeal. Offering a cart at the top of the landing is nice but if you can't get the item to the top of the steps, the cart is pointless. How about offering a free appliance dolly for use getting bigger items up the stairs?

Robert R.  |  Premières impressions 
Évaluation :
5

Staff was wonderful, organized and helpful. Facility was clean. Pricing was reasonable. Security felt adequate.

Jessica K.  |  Premières impressions 
Évaluation :
5

Great friendly folks! Had me a unit and out the door within minutes. The manager was very helpful!

MICHAEL P.  |  Premières impressions 
Évaluation :
5

Rod and Colleen are excellent. They're super friendly and efficient. I have no problem with getting my unit.

DOMINIQUE D.  |  Premières impressions 
Évaluation :
5

Staff was super friendly Rental process was fast and simple

james s.  |  Premières impressions 
Évaluation :
5

Rod and Colleen and the staff at this U-Haul location are top notch. Very friendly and helpful. They made my move-in very easy.

Renee S.  |  Premières impressions 
Évaluation :
5

This is by far the best Uhaul location! Colleen and her husband are the greatest. They are both so kind and helpful. They go the extra mile to ensure there customers need and fulfilled. Thank you for all your help.

LYNDAROUX J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M.  |  Premières impressions 
Évaluation :
5

Jay was the young lady that helped me and was absolutely amazing...she is a very delightful person and true asset to your company.....Thanks for the great experience!!!!!!

Judith N.  |  Premières impressions 
Évaluation :
5

The staff was very helpful. I would recommend to anyone.

Matthew L.  |  Premières impressions 
Évaluation :
5

Rod and William are the best. Made us feel welcome and talked us through what we really needed and found the right unit for us. We are repeat customers and are glad we came back!

j. b.  |  Premières impressions 
Évaluation :
5

The Manager is AWESOME!! He is the reason I rented from U-haul!! He is a SUPER nice guy and VERY helpful. He really cares about the place and people. I also want to give a big thumbs up to Will.

Anthony S.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful and we were able to secure a unit within 24 hours of our inquiry for a storage unit. Owner and employees were extremely helpful and pleasant.

Fred D.  |  Premières impressions 
Évaluation :
5

The most amazing customer service I have ever experienced. The store managers/owners were friendly, knowledgeable and very helpful. From renting U-Haul vehicle to a great storage unit. 100 % recommend!

Gabrielle G.  |  Premières impressions 
Évaluation :
5

Rod and his team made the move in a great experience. They went above and beyond to be helpful.

Steve W.  |  Premières impressions 
Évaluation :
5

The folks here made everything a breeze! Helpful and friendly!

Gypsy P.  |  Premières impressions 
Évaluation :
5

Very friendly

Lindsay D.  |  Premières impressions 
Évaluation :
5

Excellant Customer Service, the Msnager is a class Act totally and the staff that works for him is amazing as well. MY Rcommendation is go do buisness with this location they are above the Rim.

Kevin D.  |  Premières impressions 
Évaluation :
5

Great service and accommodating

Vincent O.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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