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Jermaine M | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Parham Rd
Testimonials From Recent Customers
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Staff there who took the Uhaul back was really lovely. I believe his name tag said, B'more or something like that. He was really nice and friendly - I like to expose my daughter to businesses that have great customer care and he exhibited that!
RIMA ZThe new general manager there she is a beautiful person to deal with and personality is out outstanding and I enjoy her dealing with her. She made me wanted and to come back to continue to do business with y'all thank you for the new general manager. She is a good one.
Diane V | Expérience généralePick up was excellent, the team members helped me all the way through making my experience enjoyable and quick!
QURON LThanks
Blake Shave AC in the building The service was awesome both ladies that assisted me were great to work with! They both listened to what I had to say and got me what I needed. I enjoyed the conversation and the wealth of knowledge both had.
LASHAUNDA LIt would be nice if the trailers had a jack or other method to easily disconnect from the tow vehicle. After it's loaded it's impossible to disconnect and reconnect the trailer. I needed to do some running around town and shopping centers and had to keep the trailer attached which made things difficult.
Dennis CA little confusing drop off and the gentleman who was outside was a little rude expecting us to know where to go. Still it was quick and he did a great job!
DANIELLA SI was in and out in less than 10 min. Great service
Ronald BDropped trailer off in 2 minutes. However, as I never received an email/text confirming drop off, I did call later that day to request close out email, which then arrived within 5 minutes.
CHARLES MSee the comment above. They didn't even bother to check the fact that my rental check-in stated that I was not provided with the blankets and I was charged an additional $96 for blankets that I did not receive.
James CThe staff are not helpful at all! They are not helpful.
Rodrigo LExcellent Service! thank you Megan!
John LWe were rented a unit that was already in use. It took two separate trips to the office to sort out the mix up. Meanwhile we had movers who were being paid to do nothing. The move-in experience was stressful at best. I expected better from U-Haul.
Brian D | Premières impressionsSuper quick return. Great experience.
Michael SThere was a tea bottle and tissue left behind, but they were hard to see behind the driver seat. Check your mileage before you pull away luckily I took a photo of mileage. Someone had recorded it 100 miles off the actual not in my favor. They fixed the error and all is well. Other than that the truck was easy to drive for its size and handled well. The pickup location had the truck ready and made pickup easy! I definitely would use them again in the future! We also booked moving labor to help us load the truck. Kevin and his crew met us at our storage unit in Goochland and they did an excellent job!!!
VANESSA WThink we are a little shocked when we saw how they installed it. They cut the bumper and it's not attached at certain spots. If this was required they should have informed us.
NICHOLASALAN CAnyone who assisted us in our rental process was very helpful and courteous. The GM went out of her way to be sure we had everything lined up as we needed for our moving needs.
BEATRICE MI'm never using U-Haul movers again. Thr truck was fine so was the rental. But the movers were 6 hours late and took several smoke breaks causing my move to go well into the next day. My rating is to the movers not the location.
LIONEL KPick up process was easy and painless
MITCHELL CService itself was fine, but I was overcharged. When I brought the vehicle back, the attendant added two miles (so I was overcharged by $1,78 plus tax) to the distance I had driven. And I can prove it. I took a picture of the odometer just as I drove onto the lot and the odometer was reported with two extra miles on it. These little rip-offs make me less inclined to come back.
JEFFREY Sthe movers were sticklers about loading the u-boxes. Initially, they were under the impression that they were paid for just 2 hours of work
Tre JVery friendly customer service and easy pick up and drop off. Great facility.
ANTHONY PFirst time renting a U haul trailer. The pick up was easy and the staff explained how to connect/disconnect very well. Drop off was seamless.
SCOTT SWould definitely recommend using you guys again. Very helpful, very secure, nice, convenient.
Chelsea C | Expérience généraleMy ubox containers actually arrived a week ahead of schedule, which was not super inconvenient but I did decide to have the movers come sooner than planned which was a little hectic. But otherwise everything went great!
Erin HYou did great - the online reservation process was easy.
DAMIEN CGm Megan Cooper and employee were extremely accommodating and professional. Better experience than any other place.
Shan I | Premières impressionsThe young lady that helped was so friendly and nice helped me so much I wish I could remember her name
Cicely T | Premières impressionsVery friendly and efficient!
BRIAN KAll good, fast pickup and drop off!
JAMES LYoung lady was overwhelm but a staff member help with making my drop off quick. Merci.
Thomas HWhen you sign the contract. Let the person read it first. I had let yall know I was traveling to Harrisonburg for move in and dropping it off in Richmond. Got charged a lot more.
Fred CMade reservations for truck two weeks in advance in person!went to pick up truck from there on the day reservation made for was told they changed my pick up place to west broad street,with no previous notice!!
John Rstaff was wonderful friendly. They answered all my questions never got upset or look like they were bored. They took pride in the work every person I worked with and even took the time to personally show me where storage unit was but I had no clue on how to follow the map they were they were great when your staff members got into a cart and just had me follow her around to where the storage unit was. Customer Service is really really good it's dynamic The only thing I would say and say this to management or your CIO is that there are versioning issues with your U-Haul web app where folks with older iPhones such as myself iPhone 7 cannot use the U-Haul web app because it requires iOS 16 and my iPhone 7 only goes to iOS 15,8 there was a way that you could create a version that would work on older iPhones or resurrect your previous app that was compatible that would be great regards John Atkins
John A | Expérience généraleDeion working at the counter was very friendly and helpful when returning trailer to this location.
Ian HThe office had a power outage when I came so we had to do the whole rental on cell phone and cell service. A Safe Tow option was added "without my consent" and I do not like that. It took a long time to execute the rental and I did not wait for and read the changes and additions that were made when an e-mail document finally arrived. While I truly appreciate the effort made to execute my rental in challenging conditions, a level of trust has been lost.
Daniel WThis was the third location given to me to pick up the trailer weeks before. I confirmed the day before that I was to pick up the trailer in Ashland, VA even though I originally reserved it in Sandston, VA. When I arrived in Ashland to pickup the trailer, I was told the previous renter returned the trailer to the Staple Mills location in Richmond. They were unable to locate my reservation, so they created a new one because they did have a 6 x 12 trailer to rent. When I got home there 4 calls on my answering machine wondering why I did not pick up my rental in New Kent, VA. I did all of this in poring down rain, not fun.
CHRIS LStaff was suburb and very helpful!
ROBERT PThere was a considerable wait and at one point no one was at the desk. After traveling a considerable distance I vented my frustration on the chat option. When staff did arrive they were helpful, but could have been more hospitable in letting all of us in line know where the bathrooms were, drinking fountains etc. Overall I am very impressed with the cleanliness and maintenance of the property.
matt h | Premières impressionsExcellent pick up and return at both locations: Methuen, MA, and Henrico, VA. Everyone was extremely accommodating and kind. Fantastic customer service. Equipment was I good working order and delighted with the entire experience!
John G | Premières impressionsYour 6x12 enclosed trailer needs a Tongue jack. If rented for several days most likely you will need to disconnect. However I'm sure uhaul has its reasons for not having one. But I'll never rent one again without one.
JOSEPH LAfter hours pick up
TRACEY LOf course I would have liked the rental price that I originally had to have stayed the same throughout our time at UHaul but the yearly increases were not terrible. Loved the moving carts that were available for use. Made getting items to/from unit to vehicle very easy. Staff was always pleasant and helpful. Hope we are over our storage unit years but if not, we will come back!!
LOVELACEWAYNE P | Expérience généraleEveryone was friendly and helpful. I reserved one size storage unit but easily upsized the unit when determined the original would not be big enough. Staff was very helpful.
Scott T | Premières impressionsNot blaming the location however, our two week in advance reservation was switched here the day before. We ended up having to drive 10 miles further in rush hour traffic on a Friday afternoon. The whole reason for reservations is so this DOESNT happen!!!
CHRISTOPHER FExcelente servicio
RUTILIO AThis place was amazing. Clean, secure, and the best customer service from everyone. Thanks for the great experience.
BARBARA C | Expérience généraleSPECIAL SHOUT OUT TO THE AMAZING AND INCREDIBLE U-HAUL TEAM AT U-Haul Moving & Storage of Parham Rd 3133 E Parham Rd Henrico, VA 23228. THANK YOU VERY MUCH TO MR. QWAN, MS. GIGI, MS. HEATHER AND MS. AMIRA FOR ALL YOUR ASSISTANCE TODAY. GREATLY APPRECIATIVE AND SUPERIOR PERFORMANCE. BLESSINGS TO YOU ALL AND KEEP ON BEING THE SUPER ALL STAR TEAM THAT YOU ALL ARE ALREADY! LOVE AND RESPECT FROM THE HANKS FAMILY
Christopher HSame as above
Eppie S | Premières impressionsNobody said I needed the app to return equipment early but there are signs everywhere where I was told to drop off. Please be clear about what is required. I tried getting the app to work while in your parking lot and I could not figure it out.
Ronald PMileage price was a bit high - not worth a 3 hour rental for under 100 miles round trip.
Laura YThere was a roach crawling in the facility. I will have to put traps around my belongings to ensure they do not follow me.
Kimberly B | Premières impressionsThis facility is closer to my home---very convenient.
Faye S | Premières impressionsThe GM was a great help! I highly recommend this facility
Melissa J | Expérience généraleAwsome service! Joe the gm did a great job
BIBIN TI will never rent again unless my issues are addressed. My pickup location. Set me up got a receipt and left. Got communication from pick up location 30 min after saying to verify unit number before leaving. At that point I was too late I had driven well away from the location as I was driving and I don't use devices when I drive. The pick up location said I could pick any location for return. I chose mechanical blvd garner because it was closest to my current location. When returned the young guy at the counter said he would send a receipt to my email once checked in. Big mistake because he never followed through and I started being charged in my credit card for extra days. Three days into it now and still hasn't been resolved. My advice to anyone is to stay away from this place
JOHN BThe manager Joe peaches was excellent and so was his staff! They helped me every step of the way with trucks, the storage unit and everything in between. Friendly, reliable and everything you need during stressful moving times.
Bianca P | Expérience généraleunhelpful and unkind staff
EMILYMORGAN S | Expérience généraleEveryone was top notch. I felt the person (a young woman) that assisted me at the desk was really multi-tasking, staying positive and doing a great job. Service was great. I'll be back again. Merci.
TIMOTHY EThis location that we dropped off was amazing the best U-Haul drop off I’ve ever seen
Michelle LOn Sun, Apr 13, 2025 at 8:53 PM Gary Hansen <imgpop54@gmail.com> wrote: Not possible to use 7 gallons to go 10 miles On Sun, Apr 13, 2025 at 8:47 PM Gary Hansen <imgpop54@gmail.com> wrote: Also note total mileage (130908-140898) was just 10 miles … On Sun, Apr 13, 2025 at 8:39 PM Gary Hansen <imgpop54@gmail.com> wrote: Just thought, the truck the lease document was written on couldn't be used due to bumper falling off(?). Possibly on the replacement truck document the fuel level was not corrected? I'll be awaiting your response. Gary Hansen On Sun, Apr 13, 2025 at 8:31 PM Gary Hansen <imgpop54@gmail.com> wrote: Re this rental: I have a picture showing the gas level was 1/4, NOT 3/8, when I left your site. Went just 10 miles, likely just 1 gallon used. I have gas receipt showing I purchased 2 gallons anyway. Should have come back in to have you verify, but had team waiting. Please refund the fuel charge. If necessary I'll come in to discuss further. Gary Hansen On Sat, Apr 12, 2025 at 1:51 PM <noreply@uhaul.com> wrote:
GARY MBrittany B. was truly a Godsend. Once I realized I was too short to reach the bottom stair of the truck, she found a few boxes to assist me with stepping up in the truck safely. That form of customer service and thoughtfulness is unheard of in todays world.
ALECIA BKeep up the great work!!!
KEES MEveryone was very friendly and professional .
MARK PI was over charge for fuel, that I replaced when the truck was returned 4 hours later, I drove less than 35 miles, took a picture of the fuel gauge before I left the building, to make sure there wouldn't be any discrepancy with the milage and fuel. Based on the contract they give you, it should matches up, what's vehicle.
CLIFFORD LNo improvements - everyone at this location was extremely helpful and accommodating!
JARED MEntire staff friendly, patient and very helpful!! Hats off to them all!!
Rhonda BGreat service
CHARLES AEasy and reasonably priced.
LESLIE TI did not appreciate the condescending tone and being laughed at by the employee that was helping me after I explained to him that my car broke down on my way to Florida to see my mother who was dying. He accused me of giving him an attitude while he proceeded to gaslight me through his smile and laughing at me and my situation. I have never felt so degraded and gaslit in my life. Because of this I am likely to never use uhaul again nor recommend this company to any as long as people like this exist within the company.
DONALD JKeep doing what y’all are doing.
JOVONE HJoseph Peaches was incredibly helpful and even got my wife to calm down.
ronnie k | Premières impressionsThank you, customer service was excellent.
Stacey J | Premières impressionsThe Customer Service was Excellent!! Everyone was Exceptionally Friendly & Very Helpful!! Sharnita ,hope I spelled that correctly went Over & Beyond to help me especially!! Thank You , to all of you ,that's why I always keep coming back to this location !!
Robyn J | Premières impressionsGigi and the other gentleman working with her (I didn't catch his name - maybe Joe?) are FANTASTIC!!! That place would have fallen apart without them this weekend!!! They deserve raises!!
Ann L | Premières impressionsExtremely clean facility. I was very impressed while using the storage units.
RICHARD A | Expérience généraleIt always smells bad and dirty bathrooms
Jahneisha J | Expérience généraleThe staff was Very unprofessional and the facility compound was not safe and the gravel drive in had nails and glass in. it I got three flat tires . And I wasn't compensated for the tires . The staff is very unprofessional if you have any questions please contact me at 304-409-9065
Dawson S | Expérience généraleGreat indoor facility to use for storage. Staff was always helpful. Thank you so much
Tracy T | Expérience généraleWe have been customers of UHaul for almost a year however, we have had two very bad experiences with the manager Jessica's the Broad Street location. Our debit card was charged for three months worth of fees without our consent of acknowledgment. The manager Jessica clearly admitted that she pulled the card that the U-Haul deposit for the truck was paid on and charged that card which is totally unacceptable and illegal according 4. Federal Trade Commission Act (FTC Act) - 15 U.S.C. § 45 • The FTC prohibits unfair or deceptive business practices. If U-Haul misled you or failed to obtain proper authorization before charging your card, they could be engaging in an unfair or deceptive act. We did get the district marketing manager involved as well as the CEO Joe who was helpful but it happen again with Jessica and for over 600 dollars on December 20,2024 with no acknowledgment or permission and verified that auto pay was canceled and again a note was placed on the account in September 2024 specifically stating No Auto pay. We had to go back and forth for three months to resolve that and again still never got an apology. My financial institution and another agency reached out to ask questions regarding this matter after our complaint was filed these agencies have read over the google reviews and found that this is a pattern for this manager so I hope she will someday be held accountable for these unethical practices. I do have hope and yes Joe and Clinton did assist in making it right but, She again was spoke very highly of and it was offensive in my presence.
Steven P | Premières impressionsAppreciate the large flatbed carts!
DENISEGARCIA B | Expérience généraleThank Mr. Peaches for your service to the community.
Privacy R | Expérience généraleThe facility itself is nice. Some of the staff lack any customer service skills. They had put a lock on my unit (apparently the lock I had on there for 2 years was no longer allowed). When informed that I was in a rush, and just needed to grab something quickly from my unit, I was informed by the manager that I "don't have to do the lock now, I can come back later." I reminded him that I NEED ITEMS FROM THE UNIT NOW, THAT IS WHOLE REASON I CAME. The manager stated I would have to "wait until housekeeping returned from lunch" to remove their lock, and access my unit. So the MANAGER does not, apparently, have keys. He CALLED housekeeping from his mobile phone, they stated they would return from lunch in 15 minutes… I waited an hour… only to discover that housekeeping was ON SITE THE ENTIRE TIME, "lunching" (I guess) inside a closed unit… as I heard them, and later SAW them emerge from a unit that was near mine. Why couldn't the manager couldn't get the key from housekeeping, or housekeeping come quickly remove their lock.
Shawn B | Expérience généraleBest experience we've ever had with UHaul!
BRANDIE D | Premières impressionsAll staff have been friendly and accommodating. Would definitely recommend to others.
Danika H | Expérience généraleThe staff is always friendly and accommodating I felt safe when accessing my storage unit. The building is a well maintained facility.
Theresa A | Expérience généraleI move out a month ago took my lock off and I still got charge January 2nd almost 200 dollars
Rasheena J | Expérience généraleThe staff was very helpful and friendly.
Mary D | Expérience généraleMy experience with Uhaul was amazing. The staff was very helpful and friendly.
cheryl K | Premières impressionsFacilities and staff are exceptional! They took the stresses of storage and moving and turned it into a piece of cake! Units were easily accessible and carts were always available when needed! The rental process was explained in detail and any questions along the way the staff were there to help! Restrooms were cleaned on schedule and truck or trailer rentals were awesome! Clean equipment well maintained and running smoothly for long or short hauls! Would highly recommend and would use in future! Management unexpectedly went above and beyond for my moving needs!
steven j | Expérience généraleNever had any issue until now. Roach found in unit upon move out. I was in compliance with all policies. Not pleased about this and the potential for roaches in my belongings as I finally move into my new home. If I end up with an infestation I will hold U-Haul responsible.
Earl S | Expérience généraleThe manager and staff were always nice and helpful.
rachael r | Expérience généraleDid not deal with any staff directly.
Sandra S | Expérience généraleBrittany B was amazing! Very friendly and patient. Process was easy and fast! I appreciate her service, especially on a weekend!
Aspaceous G | Premières impressionsMy reservation wasn't ready and the gentlemen was rude to me about it and I will end up paying more for the unit because the guy said "just because you reserved it doesn't mean you get it. I didn't argue but the location was very unprofessional with the rental of the storage unit he said I get a month free but it was already included with the truck and storage rental.
Tony S | Premières impressionsThe staff and facilities are great!
Arjenette C | Expérience généraleGreat Service!
Tara W | Déménagement en ligneOnly one garage door was working that opens for drive in and access to bring belongings in. For me, I had to wait in backing up a trailer to unload. That limits to one open door. Fortunately, all other customers were very understanding & nice that I was blocking the only entrance to get the trailer empty. This location is always very CLEAN. The staff are sincerely polite, helpful and cheerful; even when busy. It's so good to experience & observe that interaction as a whole when entering any business.
angela c | Premières impressionsWe decided to move our RV for multiple reasons. 1. The gate remained in a permanent unlocked and upward position allowing anyone entry in October for multiple days in a row, removing the security aspect of storage we were paying for. 2. Multiple large white work trucks were parked in a row in non-parking areas along perimeter of parking lot which made it incredibly difficult to get the camper out of the parking lot without rolling over curbs. These trucks should not be parked there. 3. We saw a broken out back window with one of the Airstream campers with glass everywhere on the ground within the facility.
Amber T | Expérience généraleSome folks on the staff have excellent customer service but they cannot make up for the rude ones. The automatic doors to pickup storage are hit or miss if they work. The loading is packed with PODs so haf time cannot access to load or unload. Sometimes they lock all access door when office closes even though signs state we have access until 10pm without having to have a code. It's so inconsistent. Great location, but I would recommend my friend's try other locations 1st.
Tracey C | Expérience généraleFriendly staff, clean facility. Large carts to help move our boxes and furniture in and out of storage.
Sander L | Expérience généraleNo complaints! Simple and easy transition in and out!
Cindi L | Expérience généraleI like this location because of ease access to your unit. The staff had their moments of being friendly when they weren't busy, but the moment they were busy the friendliness went out the door.
Timothy D | Expérience généraleWe rented almost three years. The facility was always immaculate and well-stocked with carts, and the staff were always accessible, helpful, and friendly. The same goes for equipment rentals we've done there and will continue to do. So glad we moved our stuff there from the neighboring Public Storage, where the staff tried, but were hamstrung by corporate, who misrepresented the size of units and jacked up our rate considerably within just a few months of our move in.
david n | Expérience généraleHad an RV site there for years. Had trouble with people parking in my site in the past, but the manager was able to resolve it. Current manager Joseph Peaches was rude, arrogant and unhelpful. He parked his own trucks in my spot and all over the lot so we couldn't get our campers in and out. When we asked for help he blew us off and said we couldn't tell him how to run his business. I will never use again. Cancelled my contract. My friend did also. Mr. Peaches just lost 2 customers.
Jean C | Expérience généraleDesire D. Was exceptional in the telephone and checking in, in-person. Excellent service à la clientèle. Merci.
Jacqueline P | Premières impressionsA great place for storage and a great experience.
Ivan A | Expérience généraleAwesome service and very helpful
Balaija W | Expérience généraleNo problem at all a return customer always treated me right I being a return customer for so many yrs
Ilka T | Premières impressionsMR. Peach knows how to run a great team! I can tell by the overall attitude he instills.
Robert B | Expérience généraleCould not gain access after office hours but within access hours with valid entry code. 5:10pm on a Sunday, 8:30am on a Sunday. No response from manager via text and no answer on call boxes.
Lita M | Expérience généraleMr. Peaches and crew are amazing, they keep it well maintained, the lines to wait for a phone or customer representative is actually not that long, I have seen complaints so I timed it once and only waited 1 minute in line, 30 seconds without a person there as they went to get assistance, it allowed me time to make sure I had my documents ready and any questions fresh in my mind before checking in. Thank you Mr. Peaches and crew, I appreciate all your hard work, blessings from ours to yours!
Deanna B | Expérience généraleMr. Peaches went above and beyond to explain everything clearly. He was patient with me and just a refreshing change! I'm so grateful for him! Thank you so very much for helping me have a great day.
Sheri D | Premières impressionsGreat storage, the indoor loading area is fantastic!
Donald B | Expérience généraleHello, I just recently had to obtain a storage unit and moving supplies at your 3133 East Parham Road, Richmond VA location, Your General Manager Mr. Joseph Peaches is a Top Notch Asset to your firm, his courteous, friendly and professional service are second to none. He has excellent communication skills coupled with empathy and understanding how stressful moving can be for the customer. I will highly recommend your fine companies services to all friends, family and colleagues. Thanks for having an Asset such as Mr. Joseph Peaches on your Team. R H Fox Richmond VA USA.
Robert F | Premières impressionsMy experience was fantastic. When I first walked in, another representative was already helping another customer. Mr. Peaches immediately stopped what he was doing to assist me. This is my first time renting a storage space. He walked me through the entire process and explained everything every step of the way. He also provided me with invaluable advice regarding my future truck rental. He called for one of his staff to pick me up and take me to see the unit. She was extremely helpful, explaining the driving route, cautions and advice when backing the truck to the unloading bay, where I can park our car, leading me to the unit to inspect it and how to set the lock. The entire experience is a testament to the ability of Mr. Peaches to manage not only a business that is centered on customer service, but to model that philosophy for his staff. Mr. Peaches demonstrates the difference between being not just a manager, but in being a leader.
robert o | Premières impressionsLittle pricey, other than that it was fine.
JR J | Expérience généraleThe overall experience with the new general manager was outstanding he took the time to help me when he didn’t need to go the extra mile I greatly appreciate his professionalism and customer service there needs to be more people like him.
Jennifer S | Expérience généraleThe customer service agent Tiffany is very helpful and kind.
Theresa A | Premières impressionsMy only complaint is when I made a reservation over the telephone, I was quoted one price and when I got to the location, itwas not the same. When a customer is quoted a price for the rental of a truck or trailer, the price should be noted on the email so that there is no disrepancy.
David G | Expérience généraleOverall, a great & easy experience with helpful & friendly staff. A bit more information about how to exit the drive-in bay would've been helpful as well as directions about re-entering your code upon departure.
SUSAN H | Premières impressionsOnline move in process was easy. However they need clarification/signage explaining that certain bays are locked during regular access hours when the front office closes, and to post instructions somewhere on how/where to gain access to your unit during those hours.
Lita M | Déménagement en ligneThe staff was very professional and very helpful and not to mention efficient!! Very easy process most certainly will do business with this location as well.
Tyra W | Premières impressionsTiffany was so nice and friendly and very professional. She was able to get my problem solved quickly.
Kendra L | Premières impressionsTiffany was wonderful. I had issues with the first storage unit and got turned around in the unit area. and couldn't find where I parked the truck. Tiffany found a new unit and even escorted me to my unit to and made sure I knew where I was in relation to my truck. Thank you very much.
Christinia M | Premières impressionsThank you for all your help and support. Great customer service and support. Thank you Beth M. Thank you Lakeisha.
MISHA M | Expérience généraleKeep outside entrance door open later especially in the summer months when time has changed
Toni R | Premières impressionsStaff is great. Easy access to the unit and no issues during move out. Je les recommande fortement.
Matthew W | Expérience généraleS.O.
DARLENE H | Expérience généraleToya is awesome ‼️
tysha J | Expérience généraleEverything they advertise is way too small. I rented a 20' truck that they said fits a 2-3 bedroom home. I live alone, the 2nd bedroom is sparsely furnished, and the 3rd bedroom is empty so it's technically a 2 bedroom and I don't even own a kitchen table. I minimized my belongings quite a bit prior to moving with yard sales, Goodwill trips, etc. and my stuff barely fit in this truck. A whole family with an actual 3 bedroom home worth of stuff would fill two of these trucks. Same issue at the storage facility - I got the size rated to fit my size of home and it was a seriously tight fit, despite the fact that I own about 1/2 the amount of stuff that a typical 2-3 bedroom home would have. If you owned a typical amount of stuff I could easily see a family being stranded at the last minute with their stuff not fitting in the truck and no ability to rent a larger one at the last second.
Donna A | Premières impressionshonestly it was the best storage experience ever. Rented for a while So I have some experience with this particular facility. It was totally a pretty good experience. Everything I wanted was here and it met my expectations. I Thank U-Haul for a great storage experience.
Stanley W | Expérience généraleMy vehicle was damaged on your property. I am not happy.
Chantel T | Expérience généraleThe storage facility was great, I just don’t understand after renting a spice since 12/28/22 y’all decide not to allow commercial trucks to be housed on you site.
Hayley T | Expérience généraleYou do not want my comments.
John M | Expérience généraleI will not recommend or use UHaul ever again all they care about is how much money they make off of you even when I rented the truck I was supposed to get a call back because I was over charged and I never got that call so no I will not use or recommend
Stacy W | Expérience généraleBeen renting a unit there for almost 3 years. Had an amazing experience. Actually kind of miss it now I have to have all my junk in my own house. Staff is always amazing. From Paul all the way through Beth, the new manager, even when they're under a lot of stress with computers down and tons of people standing around on the 1st to pick up and drop off vehicles. Always friendly and helpful. Excellent!
Leslie E | Expérience généraleEnjoyed working with the Mgr Beth and the staff is friendly and helpful on 3133 Parham Rd. Thanks!!
MITZI L | Déménagement en lignegood people
Sarahlynn c | Premières impressionsI was charged incorrectly and had to call to remove that charge
Prudhvi B | Expérience généraleBeth is very friendly and found us a unit close to the loading dock.
Lauren R | Premières impressionsIndoor unload area is very nice.
Donald B | Déménagement en ligneConcerning the lock rule. When I first rented there were no circle locks in the store I was gold go get a different lock and purchase a circle lock at a later date. On 4 separate occasion I went to my storage to find an additional lock placed on the unit with a note saying see office to get a circle lock. I would then walk around the building wait in line only to be told that they had no circle locks. 4 trips same result. As a business owner I feel you are wasting time having workers place locks for this reason then having to remove them because the inventory is not in. This not the not waste company funds but also customers time. The last time I had 3 items to move out and was there an hour and a half. One hour of that was the walk the wait in line and it was full the the wait for the worker to unlock. Do better Thanks
Antonio A | Expérience généraleMy experience overall was very positive. My only negative comment is that the back entrance was sometimes not unlocked early in the morning - like thirty minutes after opening. Otherwise, everything was good.
Michael M | Expérience généraleFor such a busy location. Staffing is very light. Everyone was very friendly.
William K | Expérience généraleIt was very easy ro move in and check out. The staff were always helpful and friendly. It was a very pleasant experience. Merci.
Cheryl S | Expérience généraleI canceled my unit and it never got canceled.
william c | Expérience généraleU-Haul staff members were very professional and pleasant. And yes I would recommend U-Haul on Parham Road to my friends and family!Thank you!!❤️
Johnna B | Expérience généraleI have had money owed to me from my storage which the manager Paul was trying to help me receive from the Parham Road location which uhaul refuse to give back to me.
Winfred W | Expérience généraleWhen I rented the unit, the manager bent over backwards to get me the size storage unit that I needed. He was super friendly and I wouldn't hesitate to use this location again.
Michael H | Expérience généraleThe staff was GREAT! But the key pad was offline , made it very hard to get in the building.
Barbara C | Premières impressionsExtremely unorganized, had to switch units several times
GEORGETTE G | Déménagement en ligneAlways clean, my items were always in good condition, no bugs.
Vanessa J | Expérience généraleThe staff were very helpful and friendly. It was a busy at the store/customer service but the lines moved quickly and I got out of there fairly quickly. I have no complaints.
marcella f | Premières impressionsPaul was always so nice and helpful.
Sarah D | Expérience généraleI love this very professional and efficient facility
Jacqueline W | Expérience généraleExcellent Service
GILDA M | Premières impressionsStaff was friendly and helpful, Paul, the manager, was extremely nice, the unit was clean and I would definitely use this location again,
Patricia C | Expérience généraleI chose above average because I did not receive a free lock to the storage.
Xavier C | Premières impressionsWithout proper communication NO ONE CALLED ME TO ADVISE THE UNIT WOULD BE SOLD no one other then myself reached out to Them knowing uint was past due i stayed in communication. No one stayed during call the unit is up for action.
sherita G | Expérience généralePlease fix overhead garage door at covered load/unload area. Customers seemed frustrated only one car could unload at a time due to the door being out of service.
Benjamin E | Premières impressionsGreat customer services I recommend to anyone
mohamaden h | Expérience généraleStaff is friendly and professional
Dorothy P | Déménagement en ligneDid an amazing job despite being short staffed
Moniqua N | Expérience généraleClean, well-lit, air-conditioned
Mark M | Premières impressionsI was treated with excellence every time I came into the office. I've rented many times and was very satisfied with every rental. Thank you for the amazing service.
RICHARDEDWIN W | Expérience généraleWonderful UHaul facility!
KATHLEEN M | Premières impressionsGreat place, staff and owner are way to talk to and helpful
Kimberly A | Premières impressionsState Of The Art Facility
Samuel D | Expérience généraleThere was a ridiculously long wait for service. One individual was responsible for a line of five people and he was not moving with any urgency. I already came in with extenuating circumstances due to another U-Haul related issue but the initial representative did not even attempt to try to help me. He instantly pawned me off to another line to speak with someone else without first even reviewing any details and attempting to assist me. It took too long overall for something that should have been relatively simple. Once I was actually assisted, it flowed quite well and the associate was very helpful but it was irritating.
LONA W | Premières impressionsPaul and his entire team were incredibly helpful, proactive, and friendly. We were dealing with a stressful day based on moving our daughter out of an apartment (in 95 degree heat) and into Paul's temprorary storage facility. When we arrived at the U-Haul facility, each and every one of the staff were friendly, accomodating, and incredibly helpful. They got us quickly checked in and oriented to the facility. The facility was well-organized, clean, and incredibly accessible. It tooks us hours to get our daughter's apartment belongings into the truck -- but once we arrived at Paul's location, we were unloaded in well under an hour. That was thanks entirely to the staff (including Paul and his team) as well as the site itself: it was fantastic and accessible, and the staff made sure we had everything we needed to make the final step of our move successful and easy. I would recommend this facility to anyone considering a move in or around the Richmond area. I would give it six stars if I could.
Kevin R | Premières impressionsThe app to move in is not friendly.
Susan P | Déménagement en ligneOne of your staff members stands out from all the rest: Mr. Paul Fishwick in Richmond, VA. When our reservation info could not be found, he re-entered all the information. He took a real interest in us. He was a huge help!
Haven J | Premières impressionsI just want everyone to know that the 3133 Parham road U-Haul storage facility was very well for my move. There's a gentleman by the name of Paul who works at that office and he was with me from the beginning to the end and I appreciate the lady that was there when I was moving out. Thank you so much!
Cynthia T | Expérience généraleRandy went above and beyond to help me. He gave great customer service! He should get a raise.
Misty D | Premières impressionsMr Paul is Amazing! However some of his staff I disagree!!!
Anthony G | Expérience généraleThe GM helped me at this location at was a great help.. you need to promote him.
william c | Premières impressionsStaff courteous and efficient. Covered loading/unloading bay very nice. Overall very good experience
Charles W | Expérience généralePaul was great
Sean L | Premières impressionsWe have used them before a couple of times. They provided excellent service. They are very helpful and listened to our needs.
Peggy D | Premières impressionsEvery time I interact with the staff they have been great
ANTHONY G | Premières impressionsVery nice place
deborah p | Expérience généraleIt was a pleaser working with Keisha and especially Paul when needing to contact him after hours. Would definitely be more than happy to use uhaul again, at this location specifically!
Robert B | Expérience généraleMr Dave the manager is a very knowledgeable, courteous and professional man. He was always pleasant and accommodating.
Eppie S | Expérience généraleThank you for accommodating our needs quickly and professionally. The little things make a big difference. Everyone was helpful, patient and addressed all questions and concerns. The old fashioned personal touch in service provision goes a long way.
Yolanda B | Premières impressionsLast experience with staff was the most unpleasant
Monique G | Expérience généraleThe entire in and out processing experience was excellent.
JESSE S | Expérience généraleThe biggest and cleanest facility I’ve been to.
Moniqua N | Premières impressionsThe people and the facility are great. The staff are very helpful. I was amazed at the facility, it's new and very clean. Merci.
EDWARD Q | Expérience généraleThe facility is huge! One floor climate controlled with EASY access. I was able to back the 20 foot truck into the building and unload. Carts were right there to load and roll to my unit. All employees seemed happy and smiling. Tiffany helped us out, she was awesome! Polite, good attitude, wanting to help and smiling. Returning my truck and tow dolly was quick and unit rental was just as fast. I would definitely recommend this clean and convenient facility to anyone. Corner of Parham and Staples Mill in RVA......Thanks Tiffany for your kindness, you made our moving day better.
Eugene P | Premières impressionsMontrell was great in assisting finding me an alternate unit bc the one I reserved online was not truly available.
Davendra P | Premières impressionsMet all my needs,thanks alot
Andre B | Expérience généraleThere was only one lady who was helpful I think her name was beverly, she used to call every month to tell me that my unit wasn't locked, but she was always charming, & helped me fins my unit.
Susan B | Expérience généraleKeisha and Paul were both friendly, kind, and knowledgeable. Made moving in easy!
Robert B | Expérience généraleThe storage facility was clean, the staff was helpful and the manager, Paul was a Blessing!!
Dineen D | Expérience généraleThe manager and staff were amazing. I witnessed not only customer service for me but for everyone in line.
rachael r | Premières impressionsEveryone that works there was great! I interacted with 6 employees and all were helpful and friendly.
Charles B | Expérience généraleGreat job by the staff making sure I had Everything that I needed to get my storage Needs taken care of.
Scott C | Premières impressionsGreat uhaul very helpful
Denzel B | Expérience généraleGreat staff and excellent spaces. Thank you U Haul!
carter m | Expérience généraleonly complaint was the collection of leaves and puddling of water in front of units making it difficult to load and unload as I stopped by several times a week to put in and get things out for my business, hard to set stuff down on the pavement in wet mucky leaves and when dry the wind would blow leaves inside the unit.
Herbert F | Expérience généraleTiffany the customer service representative went above and beyond expectations. It was a cold and rainy day so she brought the rental truck to the front door and made sure it was warmed up for my wife and I. Also handled the transaction for storage space professionally and efficiently. I will rent from you again in the future.
Charles B | Premières impressionsI never received my first months rent free as I was told I would. They couldn't seem to correct my mailing address in the system and kept sending notices to an address that I did not live at. I called and I emailed several times to try to resolve the issues. They never were resolved.
Jennifer C | Expérience généraleNot my unit I never authorized the purchase of a unit how do I was refunded my money by the owner thank you
theodore k | Expérience généraleEveryone we came in contact with was excellent and very helpful. Paul Fishwick was absolutely amazing. He even laughed at my jokes. Seriously this was the best uhaul experience I have had in all my years of using uhaul. They went above and beyond. Montral was awesome as well. Thank you for all you did.
Tawanna J | Premières impressionsIf there were anything to help carry the stuff to storage it would be perfect.
Darryl R | Premières impressionsThe young man was nice and very professional
Faye N | Premières impressionsNo one ever responds to me. I canceled the storage unit and now they are charging me a late fee when I never even moved in.
Melissa U | Expérience généraleThere was much confusion regarding the unit I would be assigned. Plus, after I moved in, they put a lock on my unit and marked it "Moved Out" which took time to get that cleared up. Gentlemen were helpful but it was frustrating to think someone might have been clearing out my unit. This place
Margaret L | Premières impressionsThe staff was friendly of course! But I'm still dealing with being charged an extra day for my uhaul day when the manager at the time said I was not going to be charged and I'm still getting sent a bill.
Margaret G | Expérience généraleMe parece excelente
Pedro R | Premières impressionsBest U-Haul facility I've used. Kudos to GM Paul and his staff
Shahab M | Expérience généraleGood experience.
Thomas S | Expérience généraleSuper clean well lighted storage facility with excellent service.
Edgar C | Expérience généraleMy best storage experience. Thank you.
Celeste F | Expérience généraleWe were desperate for a place to quickly store items as we moved. Manager Paul Fishwick was kind and helped us out at a moment's notice, unlike other nearby storage facilities we contacted. His staff were professional and oriented us to our unit, explaining access thoroughly. I always felt safe as I retrieved items from the unit over time. I highly recommend this u-haul facility.
Belva C | Expérience généraleThe place is incredibly busy- lots of trucks outside- so it's hard to get back to the storage area sometimes? But when you get there, everything is great!!
Lisa H | Expérience généraleWe had two storage units there when we were moving. So we were coming and going all the time and the friendly employees got to know us and the manager is most wonderful and knowledgeable. I would recommend this place to anyone for either a long-term storage or short-term.
BRUCE T | Expérience généraleThere was no lock on the inside - no big deal though; however it would be nice if the map layouts in the climate controlled area would showed all the units.
Jennifer H | Déménagement en lignePaul and the other staff were. very accommodating and helpful.
Mary D | Expérience généraleEveryone was very helpful and the facility is well maintained!
DEBORAH F | Expérience généraleGreat facility.Will use if needed again.
raymond d | Expérience généraleSatisfactory!
Samuel B | Premières impressionsSo I observed a young man ring up a young lady he then just left her t o it carrying a gigantic box by herself the young man was more interested in talking sh*t with the next man. S storage numbering has to make sense to me I don't my person had a clue, she was very kind
Susan B | Premières impressionsExcellent service
Jennifer S | Premières impressionsThe storage unit I rented was unavailable
JAMIKA W | Expérience généraleLove and. Appreciate Mr.Paul and his team!
tina M | Expérience généraleI was helped by the Assistant manager and he was friendly, kind and helpful. Being a young Manager, he definitely impressed me and made me feel like a valued customer! Well done!
Kerrenza M | Premières impressionsStaff was great and fast!!!
Liz R | Premières impressionsThank you for this wonderful Uhaul facility! It's absolutely beautiful and safe. As a result, I prefer to come back to this location for storage for now on.
Angela H | Expérience généraleWay to costly and very unorganized system.
Tyler L | Premières impressionsWas there one day almost at closing staff was rude about me being in the loading dock didn't offer 5 minutes for me to get my stuff age told me "I'm locking this door and you will have to walk around the building to get to your car .... I locked my storage and left . Moved out because of that..... Other then that day the staff was amazing
Lillian H | Expérience généraleS.O.
tresia J | Premières impressionsThis facility is very convenient to my location. It is spotless and well-maintained
Jeanne B | Premières impressionsNice clean facility. Friendly staff
Donna B | Expérience généraleMalik went over and beyond. I really appreciated his customer service skills. Keep up the good work!!
Consuelo P | Premières impressionsThey take forever to refund your deposit, it should be given back to you when you return the truck it's a whole day later and still have not received my deposit refund back
Laketia C | Premières impressionsI moved into a smaller one and realized I needed a bigger one and the folks at the front desk made it a real smooth and easy process it was awesome.
Paula G | Expérience généraleI have yet to receive my final bill.
RICHARDEDWIN W | Premières impressionsLove the staff and management very helpful and friendly always positive attitude
Deborah S | Premières impressionsThe only thing I would have liked to have experienced. Someone walking me thru the faucility and escorting me to my unit. Was a bit difficult finding, had no idea how to close the garage door once inside.
deborah w | Premières impressionsThe gentleman that assisted me was absolutely amazing. He didn't rush me and explained everything I needed. I have NEVER recommended a uhaul facility before but you better believe, because of him if I ever hear of anyone moving or any type of storage I am definitely going to direct them to the gentleman that assisted me. He is gonna keep people coming back with his willingness to assist and professionalism. He needs kudos for sure!!!!!
Adrienne G | Premières impressionsMalik and Paul were outstanding. Would definitely use this U-Haul location again. Lucy S.
Gregory S | Expérience généraleI like this facility the staff is always very very helpful.
Donna B | Premières impressionsI was able to get an extra storage unit when I needed it, and the rates were reasonable. I was able to rent a truck and store my stuff at the same facility
WANDAEVETTE J | Expérience généraleStaff was super courteous and helpful.
CINTIA V | Premières impressionsThe facility it self was clean and the employees in-person and on the phone have been nice and helpful. The customers I've interacted with while access my storage unit have been hit or miss. Some are nice but most of them feel as though they don't have to be courteous of others. I wish there was some sort or attendant to help with the customer access. There were young college students block the garage doors with a uhaul truck that didn't fit inside the door, they were playing by riding on the carts, and they just sat there blocking other cars and trucks from going inside. Not to mention people taking all the carts.
Chenel H | Premières impressionsThe staff was very friendly and the prices for the storage units are so much more affordable than other places I looked at.
CHRYSTAL B | Premières impressionsPaul and his team are very helpful and outgoing. They have the "A-Team" over there. Je les recommande fortement.
SEAN F | Premières impressionsStaff was glad to help, always smiling, knowledgeable, laughed at my stupid jokes
RICHARDA N | Premières impressionsWe were desperate for services (U-haul return and storage). The staff were friendly and met our needs immediately. Everyone was professional and went above and beyond what we had experienced elsewhere.
Belva C | Premières impressionsVery secure location
Kip R | Expérience généraleI would add a sign for truck height at eye level. When the visor is down to keep out the Sun, you can't see the warning height sign which means over sized trucks may attempt to drive in ... as I did. Although the warning sign is large ... it won't help if it's too high up. The UHaul guys were very helpful in getting me out of that predicament., but it may not turn out as well for someone else.
Eugina W | Premières impressionsYou could use a vending machine. Parham Rd is nice, but Belt Boulevard is trash.
RENEEDENISE B | Premières impressionsThis location is my Richmond GOTO for truck rental and storage. All of my interactions with each staff member have been so helpful and professional. Thank you for the pride you take in providing service to your customers!
Michelle T | Expérience généraleThis U-Haul location is very well maintained. Paul Fishwick was outstanding!!!
Gregory S | Premières impressionsWe came to this facility after fiascos at two others. Not only does it provide everything we needed - an appropriately sized space, accessible and available, clean and easy enough to access - but there were other bonuses. I love the pull in access bays for vehicles - that was awesome and I haven't seen it elsewhere. Most importantly though, Brittany was super kind and helpful, even going out of her way to help show us alternate access paths to our space.
Julia F | Premières impressionsI am satisfied and had a good experience! Perhaps, you will consider providing the appropriate size UHaul truck with the first few miles FREE for 1st time storage renters. That will improve the customer experience!
Laura C | Premières impressionsBoth of the side loading dock garage doors did not work. So we had to unload at the rear loading dock which was very far from where our storage unit was for my dad. I ran out of time to move into my storage unit & did not get to move in yet. Very inconvenient and not a fun first impression. I was thankful for the air conditioned facility and plenty of restrooms & water fountains. And it was well lit too, which I enjoyed! Merci.
James R | Premières impressionsManager Paul is outstanding, along with all the staff took great care of me. I even got a Ubox. An excellent experience, and I move a lot! Would highly recommend Uhaul at this location. Thank you all.
philip m | Expérience généraleThe online process was easy and convenient
WANDAEVETTE J | Premières impressionsEVERYONE WAS SO HELPFUL AND PROFESSIONAL. THE DAY BEFORE WE RENTED THE SPACE, WE VISITED THE CITE AND THE GENTLE MALEK WAS SO HELPFUL. THEN THE NEXT DAY THE MANAGER, PAUL, WAS SO RESPECTFUL TO US AND REALLY ASSISTED US IN ALL OUR NEEDS. MY HUSBAND AND I ARE SR CITIZENS AS WELL AS MILITARY RETIRED. HE MADE US FEEL VERY COMFORTABLE.
DEBORAH F | Premières impressionsEverything was great
Patiricia W | Premières impressionsThe two gentleman were knowledgeable , helpful and friendly. I have used other U- places several years ago and they were totally very dishonest in my paper work and money. Thank you for such a great experience this time.
Sara C | Premières impressionsWe had problems over the time of our rental that we could not get in with the 24 hour access and times the gate was wide open for a long time. Did not care for that as we paid the same amount the hole time of our rental. We were never reimbursed for anytime that we could not have access and I felt we had no security when the gate was it 24 seven. Thank you for your time
mike w | Expérience généraleThe staff was very helpful and polite during my visit and after hours.
Vernon D | Expérience généraleSurface Storage EVERYTHING WAS GREAT - 4 YEARS
WILLIE W | Expérience généraleEveryone was very Helpful and Professional. Nice friendly Staff..
Larry B | Premières impressionsVery convenient, well maintained and everyone was extremely helpful.
Sandra H | Expérience généraleOur reservation was a bit confusing - we talked to multiple people who all told us different things. But once those things were sorted it was great.
Ivan M | Expérience généraleBIG SHOUT OUTS TO PAUL FISHWICK. Good person right there
ian b | Expérience généraleThank you for staying a little late the day we showed up to check in!
Ashley K | Expérience généraleThe young man who initially signed me in was very nice and patient. Paul was the nicest guy ever. The facility is extremely clean, even the bathrooms!!! Everyone took the time to explain everything. I'm glad the other uhaul storage location fell through because I hit the jackpot at this location!
STEPHANYR R | Premières impressionsThe staff was very nice and knew their job. Great experience.
Kip R | Premières impressionsI was told you did not have a storage bigger than 10 ×8×8. I barely could put my items in the storage . My items are very, very tight to the point, I can't get anything out of storage until I move out.
Dawnamarie P | Premières impressionsBOTH REPS WERE DOPE💪🏾💪🏾🔥
Darrien B | Premières impressionsJob,well done
Alphie J | Expérience généralePaul who help me, Made my whole experience pleasurable Thanks
Ronnie S | Premières impressionsPaul was fantastic and very helpful!
Nicole H | Premières impressionsVery impressed with the entire operation. Liked brr we if able to pay rent on line. Space is clean and safe and cost is excellent! Staff was always extremely polite and helpful. Only complaint I would have is that at times the number of staff was not sufficient to handle the number of customers so long wait libes.
Lauren W | Expérience généraleThis time I was renting storage space for my travel trailer. Everything went smoothly and Paul was extremely helpful in a number ways.
Timothy D | Premières impressionsI lost my storage due to the terrible customer service. I could never get anyone on the phone or get a return phone call.
Lakeeshia P | Expérience généraleOnline under my account it didn't show a reservation therefore not allowing me to make payments online. Nobody seemed to know why or how to fix it. I had to schedule time to call the office during open hours to make the payment over the phone which was very inconvenient.
BRIANLEITUTUA S | Expérience généraleThe facilities and staff at U-Haul are exceptional.
Kevin H | Premières impressionsTat (spelling) was awesome and very helpful!!
Jessica H | Premières impressionsThe staff was exceptionally accommodating and resourceful.
THOMAS H | Premières impressionsThe staff was very professional and courteous. Grounds was very clean and secure.
DIANNAMARIE F | Expérience généraleWhen I got to the storage facility to move into my storage unit I already had a U-Haul truck filled with my belongings. I had a unit reserved in advance in an attempt to avoid any headaches at the facility. When I went to claim my unit it turned out that the unit I had reserved already had someone else's stuff in it. The woman at the counter then tried to locate another unit. We walked to two units and they were occupied already. After striking out she wrote down a few numbers and disappeared for a while trying to locate a vacant unit. She could not find one. Finally, after what felt like an hour of waiting and searching, she told me that there were some outside units available. She told me that I would be charged the same rate for the outside units as I was for the inside unit I was originally trying to rent. I moved my stuff into the unit and thought nothing more of it. About a month later I received an email from U-Haul saying my reservation had been cancelled. Immediately concerned with the status of my belongings I stopped what I was doing at work and called the U-Haul office. I was told that my reservation had never been completed in the system and that I needed to give some information over to correct it. I went ahead and handed over my card to be charged and some other contact info. This is when I discovered I actually would not be receiving a discount and would be paying the full price for the outside unit. Now I am paying $45 more a month for a unit that was too large for my needs in the first place. I am unable to get there in person to move my belongings for the next few months and now feel like I've been swindled.
ANDREWJOHN R | Premières impressionsI've been trying to get a call back from these people for a year no call back in regards to someone saving my card number and charging my bank card. They expect you to pay them but I don't get an explanation as to why Crystal or whoever she was told the bank I authorized her to use my card. I wouldn't use them if I was paid to use their storage again.
Shantae L | Expérience généraleGood experience overall. The only downside is that the front office and ubox facilities seem to be somewhat disconnected from each other operationally, which led to a lot of unnecessary traveling back and forth for me.
scott b | Premières impressionsOne of the cleanest if not the cleanest U-Haul facility I have seen
Wanda G | Premières impressionsVery happy!
EILEEN N | Premières impressionsPaul is extremely knowledgeable and helpful. You can definitely tell that he enjoys his job. It is natural for him to work at making the customer satisfied. This type of customer service gives you reasons to change your storage space to U-Haul when you were simply renting a truck and you storage space was some where else.
WANNA C | Premières impressionsAs usual, the at U-Haul/West End was excellent. Everybody was helpful, particular Paul Fishman. Very professional...top to bottom! I really like the new 10'x 10' exterior storage units. They allow me to quickly adjust my business storage as needed at a reasonable cost.
APPLETONGREGORY M | Premières impressionsDue to some error.....my original unit that I purchased was rented out to someone else. But Ms Sykes assured me that she would resolve the matter quickly. And she did!!! She was awesome!!!
Dawud N | Expérience généraleThe manager and staff are exceptional but needs to have additional employees to service the large number of customers utilizing the facility.
Eppie S | Expérience généralePaul is an outstanding manager and customer oriented with a well trained staff.
ROBERT T | Expérience généraleStaff was always courteous. All facilities were impeccably clean. I have and will recommend others at every opportunity.
WILLETTE H | Expérience généralePaul is very professional, friendly and customer oriented. As a retired Army veteran who has used Uhaul facilities all over the country no manager or facility can measure up to Paul and his staff.
ROBERT T | Expérience généraleI love this location, everyone is very nice and work hard every day! I've been going here for 3 years now for truck rentals and storage, I will forever be a loyal customer. Paul is the best GM that has been at this location, He communicate and follow up when needed.
TRACI J | Expérience généraleThe facility is very well maintained from a physical and customer service perspective. The price was very comparable to the unit size.
shawnda b | Expérience généraleThe storage unit was great and the process went well. The only complaint I have for this location is the wait time when you need assistance. One day I had to wait 45 minutes (with only two customers in front of me- and about 6 behind) because there was only one person working. He was literally with that customer the entire 45 mins. Finally, the manager came out from the back room/office and helped. I needed something a few days ago, went in to ask fir help and the line was all the way to the door with only one employee working (the same one as last time) so i didn't even wait this time!!!
Angie S | Expérience généraleExcellent customer service
ROSHAN P | Premières impressionsWhen I first got there with my family and my moving company, I had to go into the office to get my unit number and things... i get in the office there was a line that I had to stand in for 20 mins, I finally get to the desk for someone to help me and this older man names JIM was suppose to help me, I told him I was in a rush due to my moving truck is waiting for me and they get paid by the hour. After I told him that I was in the rush he goes let me tie my shoe before I fell attending to important business. So he has no rush with him at all. He then goes to look up my information and he tells me that I told have a reservation, I stated to him that could not be true because I called and make a reservation over the phone 2 weeks ago and I actually have 2 reservation, one for a tow along trailer and one for the storage unit that I was waiting on. He kept telling me that he did not see anything and that he could get me into a new unit. I then tell him that that's fine but I am not happy because this is a huge inconvenience on me and that's why I called in advance. He then takes me to a unit model and I tell him that I need one for a 2 bedroom apartment, he goes well I don't know if this is for a two bedroom. I tell him well that's what I need, he goes well this is all that I have. I said fine I will take it. By now I am furious, he goes to the computer and I am telling I need for him to rush because my movers are still just sitting outside waiting on my dime and nothing is getting done. He tells me that I need to stop raising my voice at him, I told him that you clearly do not understand or Care how frustrating this is to me why are you not showing any compassion as I am a upset customer and this is not my fault. So instead of him trying to tell me and rush and put my information in the system he just stands there. I say again why are you just standing there looking around when you need to be doing your job to help me, he goes he can't work under these circumstances. I ask for someone over him number so I can call he would not help with that, the nice gentleman that was actually a new man it was his first day helped me and gave me a managers number, his name was Mr o Neil and told me to call him right away. The new guy names gjuan I believe that's how you spell it was more help to me and nice and patient. I called Mr I Neil and he pulled up my reservation within seconds and got me all set with my unit in under 20 minutes. Now mind you for 55 minutes just dealing with this Jim guy my movers were sitting getting nothing done and I had to pay them for them to sit at the end of there Job. 55 minutes was just waisted and taken out of my pockets because of this Jim man. This was the worse unnecessary experience that I had to deal with and was not fair to me. I completely feel like something needs to be done about this situation!!!!!!
Toniqueka C | Premières impressionsNeed more office staff
Lauren C | Expérience généraleOnly issue was it was hard to close my door. Had to use tools the first couple of times. Needs to be fixed.
Jessica C | Expérience généraleWonderful service. Facility is clean, attractive and secure. My experience with employees has been very positive.
Maunone T | Expérience généraleI just need the facility to change the site number in my account from 0017 to 0016. I was originally given 0017 but it was occupied and then I was told 0016 was vacant. Well that's were my RV is stored but my records still reads that my RV is on 0017 when in all actuality it is not. It is located on space 0016. Thank you !!
Shunda F | Premières impressionsGreat Customer Service
TRACI J | Premières impressionsThe man named Jim who helped me was very nice and helpful and professional
reeda k | Premières impressionsHire more staff
Lauren C | Premières impressionsPaul Fyshwick is best Gen. Mgr. to lease from. Evelyn and staff are appreciated as well.
Chris G | Expérience généraleScott’s help and professional support we’re EXCELLENT!!
Vicky H | Expérience généraleThe associate that was there wasn't very clear about the entering the building during off hours, and when I moved into my units it was not clean. There were roaches inside! The general manager cleaned it so I could move in.
Sheila D | Déménagement en ligneThere was a man living in his storage unit while I was there.
LAURA P | Expérience généraleGreat service. Nice, clean facility. The use of the provided dollies was an added bonus.
Hashim C | Expérience généraleThey set the time for the U-haul too short but other than that it’s fine.
Margaret G | Expérience généraleAt first they didn't think they had the unit we reserved, but soon found one that was almost as big. That was scary. Also, we were told we had to pay $10 extra to be able to finish unloading after 7 PM/. I can see how access hours would be restricted after the original move in, but not the first day. This place is immaculate and the furniture carts were invaluable in helping us to move in. Overall a good, if exhausting experience.
Mary D | Premières impressionsGreat Customer Service from everyone we encountered.
Jeffrey C | Expérience généraleProfessional and friendly staff. The gentleman ensured all my storage needs were met.
Hashim C | Premières impressionsI appreciate the professional attitude and helpful staff, overall it was a pleasant experience with the Uhaul company. Thank you for your service.
dallas c | Expérience généraleMr Fishwick and his assistant at the checkpoint counter were super helpful and courteous Along with the lady who helped me at my truck pickup center. Oui
Vicky H | Premières impressionsExcellent service all the time.
frank j | Expérience généraleThe unit was already rented, full, and locked. It took a long time to get help, switch units, and had to go find the employee again because he forgot to bring me the lock that was supposed to be in the unit, after he said he would bring me one.
James L | Déménagement en ligneCustomer service representatives were customer friendly, patient, understanding, helpful, and professional. Je les recommanderais à n'importe qui.
Celeste F | Premières impressionsPaul is doing an incredible job leading the team at this facility. Even when it is crazy busy Paul manages to remain friendly and helpful. We moved Memorial Day weekend which was a super busy time. The truck we reserved was not turned in as scheduled but Paul still made the move happen for us. I highly recommend West End U-Haul!
Amy K | Expérience généraleThe young man who helped us was excellent. I think his name is Montrel.
KATHRYNMARIE G | Premières impressionsMuy excelente
Rocky C | Expérience généraleThe employee who assisted us is named Paul. He was extremely helpful and his interaction with my wife and I certainly reflects well on U-Haul.
Brian P | Premières impressionsTook some time and energy to get in but, management was pleasantly willing to compensate for all complications.
Aleighsha K | Premières impressionsThe whole entire staff is so hard working.
DEBORAHHUNTER B | Expérience généralePaul has a great customer service focus.
ARMSTEADKEITH J | Expérience généralePaul and team do an excellent job of ensuring that customers are taken care of during move-in; would highly recommend!
Catherine D | Déménagement en ligneI never rent any other company except U-haul got everything l need for my truck, storage, RV, & U'box also very convenient * U-haul have all the necessary information tools for moving all equipments around the country including Canada & Hawaii *
EVELYNLUCAS W | Premières impressionsMario was very helpful I would recommend
Samantha P | Expérience généraleThe staff needs to be better trained. I had problems every time I had to deal with them. Including the day I moved in when I got to my assigned unit I found a huge support beam in the middle of it. Staff should know where these are and let people know given the amount of room they take out of the space I'm paying for. The next month I got a lock on my unit and a late fee because my payment wasn't auto drafted like I instructed it to be. I called and made the payment and went to the office to ask if there was a still a lock on my unit and someone walked out with me to check and when we got there and found a lock on it, he had to leave me standing there longer while he went back to get the key. Why wouldn't an employee bring the key with him to save a trip and my time? Another time in December y'all were doing construction and I didn't know how to get in. Went to the office and was hastily told go around the other side. Went to the other side and spent 10 minutes walking around and up and down hallways and never did find a way in. Didn't bother asking the office again as they were no help the first time and by this point I was tired of having to make multiple trips every single time I needed something from the office. Based off the storage aspect of your business, i like it just fine. Your employees really turned me off to your whole place. The day I went in to tell them I was moving was the only time I didn't have a problem. I should have never moved in after the first day. I walked from the office to the unit 4 times in one visit just to get a unit that didn't have a huge support beam in it and the whole process took over 1,5 hours. I fully understand the need for the support beams but you should really have your employees at the very least know where they are and off or a discount on those units. I'm not going to pay full price for a unit I have to Tetris my belongings into. If you're charging for a 5x10 unit, all that space should be available.
Ronald D | Expérience généraleNeed more employees to work on Saturday. It was super busy and only two men were working.
sandra s | Premières impressionsExtraordinary service!!
Alesia K | Premières impressionsThe salesperson was very polite, respectful and assisted me.
Eppie S | Premières impressionsI'm not sure what his name is but he worked on April 2nd, 2021 around 11am. He was very nice and the service was speedy! I came into the building and left out happy. Thank youuu
Lovely R | Premières impressionsI also rented a truck and while I was moving it rained and the inside of the truck was leaking so I called and was given another truck with no problem. I didn't pay for the dolley rental however I feel more should have been taken off for the inconvenience of having to stop packing to return a truck that was leaking on my stuff at no fault of mine. Other than that employees were very helpful.
DANIELLENICOLE J | Premières impressionsThe young man who assisted me was so friendly and pleasant. I had to switch my storage unit size and he showed me actual units and helped me pick the best one. He was so patient and thorough.
Monique E | Premières impressionsMy unit was located through a maze all the way in "the back". It was very inconvenient to move my belongings in and out. There needs to be another access point into the building on the other side for more accessibility. It cost me quite a bit of extra money for all the extra time it took my movers to get my belongings out. There was a back door but associates wouldn't allow access. It was very frustrating.
Michele J | Expérience généralePaul and Eutoyia helped me so much I am grateful for all the help! They got me in smoothly and efficiently.
Deanna B | Premières impressionsThey charged a card that was not suppose to be saved and they cut my lock that I bought without notifying me
Lauren V | Expérience généraleThe gentleman that helped me get the storage unit was very helpful, polite, patient, and kind. He had a long line and still managed to help me and smile the entire time.
Jessica Q | Expérience généraleGreat and professional staff.
Brian W | Expérience généraleThe young man who helped me was awesome. I can't remember his name. Very nice and professional.
Hill J | Premières impressionsThe process was very smooth and painless. The team was a joy to work with
Gregory S | Premières impressionsExcellent service! Nicole Johnson was phenomenal and the entire staff was extremely professional
Michelle B | Premières impressionsI have rented equipment, turned in equipment, and rented a storage unit. in all, staff has been knowledgeable, helpful and patient with me. recommend them and it to anyone
Evelyn B | Expérience généraleIf I Have to have a storage again. I will choose this one.
AAron W | Expérience généraleAll staff were extremely helpful and friendly.
Robert M | Déménagement en ligneThe only issue I had was the unit I originally was assigned had a support column in it taking up a decent amount of space so I had to go back up front and get a different unit. I was at the location twice that day and dealt with 3 different employees and they were all very courteous and helpful. I just think you should know which units have those in them and let people know and or discount them as space is obviously important when renting a storage unit.
Ronald D | Premières impressionsClinton and the staff at Parham Road were incredible. Fortement recommandé!
Frank P | Premières impressionsThis is my second year in a row using this storage facility. I'm never disappointed by the top notch customer service and professionalism. Cynthia was a huge help on the phone and made our experience very easy and enjoyable. We will definitely use again.
Antonio C | Expérience généraleAn error was made by an associate, however, the manager was very professional and corrected the error along with offering an apology
William S | Expérience généraleI was overcharge for mileage I took a picture of my miles 7928 on Friday at 8:31am ending 8079. Please correct my charge amount .
Trisha C | Premières impressionsI appreciate the friendliness, and knowledge of the staff. I was somewhat undecided as to what type of storage I needed, and they were patient with me and worked with me until I was satisfied with my choice
Cheryl D | Premières impressionsCynthia, we need your help. Everyone is very nice but we have a nightmare unit. First, we wanted and rented. 10x7 but when we went to it it was a 5x5 with a beam in the middle. Then we got a 10x 8 because that was the best they had. In any event, when I went later in the week for the first time the latch was not working. Christian, who was alone helped me and even he had to work at it. Great young man by the way. It still is not working properly. Unit 1566. Reed whitener cell 804-240 1541
william w | Premières impressionsNew to renting storage facility and when reserved online would of been nice to know ahead of time to have insurance information but staff was great
Colonial F | Premières impressionsI had made reservations online to store my boat. I moved my boat on a Sunday. Very busy with people in the store and calling in constantly. Need more people working on the weekends. It took a few tries get the access code working in the system. It would have been quicker and less stressful for everyone if I could have done this online.
Chester A | Premières impressionsClean and organized rental office. Friendly staff.
Rey L | Premières impressionsThe actual facility was great...everyone was helpful and nice..my only issues was with the company as a whole... I found out 2 days after my monthly payment was deducted from my bank account that I was approved for a house and that I could move in that weekend. When I contacted uhaul about a possible refund since I wouldnt be needing the unit for that month I was told no they dont issue refunds and they just suggest you dont move out til right before you payment is due. Had I known I would be approved that quickly I would have moved my stuff out early. So I was out almost $100 for that. Then when I put in my move out request on the day I moved out (may 31) everything was good to go as I was told..but then today (june 28) I checked my account and they had deducted another $100 now I have to wait 3-5 days to have that money refunded to me.
Tiffany N | Expérience généraleWould have been good to know in advance that we were able to load closer to my unit in the back of the building.
Cheryl B | Premières impressionsThe two men who were working on Thursday, Friday and Sunday- days that I had been in the office were helpful. They seemed short handed and could have used help. Even so, they did a good job trying to get us taken care and answer the phones. Thanks for you assistance. Steve
STEVENGERARD F | Premières impressionsI found dead bugs in my storage unit along with little almost Roach like bugs crawling on some stuff. Not to mention having to move stuff from in front of my unit a few times that someone had placed in front of it. Overall just wasn't happy finding bugs so I took my stuff out because I'm not paying for pest.
Cristal F | Expérience généraleThe lady who assisted us was very polite and professional.
Deborah O | Premières impressionsThey were very helpful both ends of the trip.
Virgil B | Premières impressionsCynthia was fantastic. She was friendly. Patient and did a great job explaining everything. I would love to work with her again anytime. The facility is clean and well maintained. I am very happy we decided to move units if only to work with Cynthia again.
Elizabeth T | Premières impressionsThr Woman at the Desk was very helpful and Swift. Was was great in help grabbing the right size i needed
Brandon T | Premières impressionsSecond time I’ve been charged twice for service, billing department lacks basic accounting
Delila U | Expérience généraleI've patronized this U-haul location several times to rent trailers, trucks, etc. over the last several years. This time, I needed parking/storage for a trailer and they had just the solution I needed. Time from my first phone call inquiry to actually parking my trailer behind the secured gate took about 1 hour and I'm very happy with the results. Good operation here!
James M | Premières impressionsHorrible experience wherein Uhaul misbilled the account and demanded payment without EVER correcting their documented errors. The unit contained sentimental items of a loved one uhaul violated...
Scherreda D | Expérience généraleThank You For All Your Help
Shawna C | Expérience généraleThe experience was pleasant except for the wait time. More staff is needed at this busy location,.
Lavetta G | Premières impressionsStorage unit was clean. Staff were friendly and helpful. Unit was far away from entrance but they were able to give me one closer when I asked.
Jessica J | Premières impressionsNo complaints.
John F | Expérience généraleRequired Comment
EUGENE P | Expérience généraleI will always conduct my Uhaul business at this facility. The the employees are friendly and always provide a solution for my requirements. I like conducting business at this branch.
Mark S | Expérience généraleThey were very helpful and very kind. Thank You
Shawna C | Premières impressionsPrompt and courteous
molly M | Premières impressionsEasy to deal with. Manager Cynthia was always helpful. Perfect, clean storage for my travel trailer.
Gary H | Expérience généraleSatisfied
Juanita S | Expérience généraleNo issues at all! The manager is awesome and maintains her calmness. Great experience getting my unit!
Terri R | Premières impressionsEverything runs smoothly,it is awesome that customers can do most of the work at home fr the automated services. Once in a while there is a fluke, but there is always a kind employee to save the day
Lloyd S | Expérience généraleI had trouble with the move out procedures and could not reach anyone by phone despite long wait ones and a disconnected call.
Martha R | Expérience généraleThe staff was very friendly and the facility was very clean. i was very impressed
MELISSA B | Premières impressionsCustomer service is very slow. There is too long of a wait to get waited on. One person to help you. Almost to the point of rude. You are completely ignored while waiting to be helped. Lila V
loretta v | Premières impressionsI have dealt with this location several times over the past year and each time has been a very pleasant experience. The staff are friendly and knowledgeable. Je les recommande chaudement.
Shirl D | Premières impressionsClean building and great customer experience.
Mohammed`` M | Expérience généraleGreat people
Jose H | Expérience généraleWe were very pleased with the friendly and knowledgeable help we received.
Ella P | Premières impressionsService went very well.
SHAKIRA A | Expérience généralebeau travail
Raymond K | Expérience généraleGreat service
Tom S | Expérience généraleI couldn't ask for a better experience! Thank you, U-Haul!
BIKARIAMIR S | Expérience généraleExperience was good overall. I did have a big negative in closing down ... was informed that there is no proration of days remaining in the month, so I lost out on 3 weeks refund!!
WILLIAM B | Expérience généraleGreat staff very helpful storage unit was a little far in the back but I still made it work all in all great place to store stuff nice safe never had to worry about nothing
Robert B | Expérience généraleI rented a parking spot for an RV. The manager that I dealt with was friendly, helpful and pleasant to work with.
Raymond K | Premières impressionsLike forward to doing business again.
ROGER P | Expérience généraleI would have preferred getting my 2nd storage space close to my first so that I could separate my items to pull out first. It is basically too far apart which makes it very difficult to accomplish.
shakira a | Premières impressionsI felt safe keeping my housing contents there for over 6 months. The staff was great - Polite & helpful I had trouble with the U-Haul website and they were able to help me with that.
Helen M | Expérience généraleGreat customer service. Quick and painless.
Mohammed`` M | Premières impressions..
ben T | Expérience généraleFabulous storage and truck rental facility. Consistently helpful and friendly staff, very clean storage, easy access! Recommend with no hesitation!!
Cynthia J | Expérience généraleOverall, the move went well. U-Haul truck rental had only one glitch with truck pickup moved 10 miles away, but Whitaker Movers were fabulous!
WILLIAM B | Premières impressions..
ben T | Premières impressionsUbox not ready when I arrived for scheduled pickup, but Uhaul staff was wonderful and immediately got the Ubox out of storage for me. Would use Uhaul Ubox services and this Uhaul location again.
Allison K | Expérience généraleThe staff was very helpful. I would recommend U-Haul Moving & Storage of West End to everyone.
Lucindia J | Expérience généraleI always use Uhall and I do have nothing but EXECTLEND CS
Ilka T | Expérience généraleI never went to a facility. My contact was all via phone and "Emily" provided exceptional customer service. She was friendly yet professional, went beyond to ensure I received the best experience.
Tom S | Expérience généraleI did not see the storage facility, but Rhonda delivered and picked my UBoxes, she is a professional and kind person. My family thanks Rhonda for her excellent customer service.
KATINA G | Expérience généraleIt is extremely annoying that I can't get out of this survey unless I type something in this box. So I went back and changed some of my answers. Some are right and some are wrong. Now it's crap.
Janet V | Expérience généraleWell taken care of.
alex n | Expérience généraleThe facility was very clean, but Lighting was bad in the building, no designated parking area. Staff not very friendly and I had to wait each time I came in. Got billed for the unit after canceling
nancy p | Expérience généraleGreat customer service over the phone, everything done as agreed with UHAUL. Merci!
VALESKA S | Expérience généraleissue was that when it was time to cancel outside storage I had I was told I would have to comeback in the morning when manager was onsite, this was after Waiting almost a hour in line. Mgr Awesome!
Troy / | Expérience généraleFirst class site a employees very helpful
John H | Expérience généraleI could not access my vehicle that I stored there. My login at the gate was never made to work. Therefore, I could only access my vehicle when the office was open and someone could buzz me in.
marvin h | Expérience généraleStaff was very friendly and helpful
Theresa L | RéservationMy U-boxes were supposed to be delivered between 11:30-12:30. They arrived at 5:30pm. I spent several hours on the phone and drove to the store to figure out where the boxes were. It was horrible.
Sydney H | Expérience généraleThe facility is great but the billing system is very confusing. . It was a little understaffed on move-in but otherwise great place to store stuff and would use it again.
Mary E | Expérience généraleBusy but helpful in resolving U-Box problem.
Rachael C | Expérience généraleStorage here was a good; I had two hiccups early on sorting out my bill; caused me to have to pay twice in one month, and customer service unable to help me after hours when my code didn’t work.
Anna R | Expérience généraleRhonda Wehman and the management team are awesome. Thanks for all your support and stellar customer service.
trey r | Expérience généraleWould not recommend. Staff not friendly and helpful. Service on site and over phone not helpful.
Matthew C | Expérience généraleWorked with Rhonda and she was a joy and pleasure to deal with. Extremely professional and an expert on the forklift! Would use her again in a second.
Fernando E | Expérience généraleI did not move in on 7/26. 7/25 I called to reserve a truck and was told it qualifies me for a month free. 7/26 despite my email and this record no one can find my reservation. I called, no resolution
amanda s | RéservationThe only problem I had was the auto transport I had reserved was not available there. I had to drive over 60 miles to pick up the transport. That seemed to be more of a corporate problem.
michael m | Expérience généraleDelivery of the U-Box was right on time and it definitely served our purpose!!! Pick-up was prompt as well!!! Would highly recommend U-Haul!!!
David T | Expérience généraleRhonda with U-Box was wonderful! Highly recommend.
Joanne F | Expérience généraleI did not visit the establishment but Rhonda was Aces .....
Norman R | Expérience généraleWe didn't visit the facility: they held our U-Boxes until we were ready for delivery. Rhonda was a particular pleasure to work with, scheduling the best time to deliver and pick up.
Philip M | Expérience généraleVery convenient and I am glad that they take month by month rental of RV parking and not yearly contract.
wilfredo m | Expérience généraleExcellent facility with great customer service including after-hours accommodations & great access to rental vehicles. Merci.
wade b | Expérience généraleStaff was not friendly, had issues with getting lock on door, tried to get assistant from an employee walking towards me, asked a question, he did not answer, told the manager in front of the employee
diana k | Expérience générale