Évaluations des clients U-Haul Moving & Storage of Park Forest

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Park Forest

Cote générale :

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PATRICE B.
Évaluation :

The staff is great. Damen is a gem! His customer service is excellent second only to his smile. All of the staff that I have encountered were professional and empathetic to my needs... I will continue to use there services.

Cody M.
Évaluation :

Le client n'a pas laissé de commentaire.

AARIEL R. | Premières impressions |
Évaluation :

Takiesha was a great help to me, she explained all options well. She also was very polite and well spoke!

Andrew M.
Évaluation :

Le client n'a pas laissé de commentaire.

Carla P.
Évaluation :

I always have a good experience there

Melvin D.
Évaluation :

Le client n'a pas laissé de commentaire.

ANGELA T.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT J.
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Le client n'a pas laissé de commentaire.

Earl P.
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Le client n'a pas laissé de commentaire.

JASON L.
Évaluation :

Le client n'a pas laissé de commentaire.

TRAVIS L.
Évaluation :

Le client n'a pas laissé de commentaire.

LAKENIA R.
Évaluation :

Make entering and exiting both ways in case of emergency and due to COVID-19.

REESE P.
Évaluation :

The only complaint i have is with the previous driver or person who parked the truck.The truck smelled of cigarettes, so i would advise to air the vehicle out prior to renting to the next customer. Otherwise i had my usual good experience with this place and will continue to patronize it.

DWAYNE S.
Évaluation :

Continue improving and training staff. Particularly customer service staff. Attendees and yard staff are excellent... 5stars to them all!!!

CORRINA A.
Évaluation :

Le client n'a pas laissé de commentaire.

KENDALL S.
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Le client n'a pas laissé de commentaire.

LINDA J.
Évaluation :

Le client n'a pas laissé de commentaire.

DAN S.
Évaluation :

Keep doing what you are doing. Very good customer service.

MICHAEL R.
Évaluation :

Outstanding

ANTHONY B.
Évaluation :

Le client n'a pas laissé de commentaire.

CAROL R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

PAMELA R.
Évaluation :

Le client n'a pas laissé de commentaire.

LETICIA S.
Évaluation :

Always great customer service

BRITTNEY C.
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Le client n'a pas laissé de commentaire.

Reuben G.
Évaluation :

There were no numbers on the outside of the truck to identify with the numbers given to me on the app so it was not possible to locate the right truck which caused me to go inside to seek help. The idea of checking in online was to avoid contact with others and to save time.

Kimberly F.
Évaluation :

Le client n'a pas laissé de commentaire.

ALMEDA R.
Évaluation :

Nothing, it is always a pleasure coming to this location. The staff is pleasant, knowledgeable.

Rachel W.
Évaluation :

Le client n'a pas laissé de commentaire.

simon s. | Expérience générale |
Évaluation :

The folks at the facility were fine. My displeasure is with corporate. My debit card was compromised and thus my automatic payment was declined and before I knew what had happened I was already fined and my back up person was contacted. No one bothered to see what the issue was, and it was my first occurrence . I have a high credit rating and rarely miss a payment on anything. In fact had this not happened i was going to open up a second unit. I will be staying at the other facility instead. I've been with them for 30 years without any issues.

KENNETY H.
Évaluation :

They got me in and out fast

LARRY W.
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Le client n'a pas laissé de commentaire.

ARCADIO D.
Évaluation :

Nothing

Steven B.
Évaluation :

The service was fine, but the inside of the truck had shards of glass in the storage department. I could see the glass when I initially started the review process of the truck, but once I started to load the truck I noticed all this glass. I thought to myself, how could this miss this. Also, the inside of the cabinet smell of nothing but marijuana. The person who pulled the truck up must've noticed that! I don't smoke that scent was terrible to drive home with. The truck ran smooth and the person who checked me out was extremely nice.

MARIE H.
Évaluation :

Le client n'a pas laissé de commentaire.

KELLY Y.
Évaluation :

My rep was o nice, informative, and most importantly understanding of my needs. I will always return here when I need a uhaul. Thank you for turning my bad day into a great experience.

beverly b. | Expérience générale |
Évaluation :

Thank you all so much

gregory W.
Évaluation :

Everyone very friendly and professional

DL P.
Évaluation :

The staff was too busy entertaining themselves to give attention to the customers! The guys was twisting the girls hair. I ordered an appliance dolly, I drove off thinking it was inside the truck......but it wasn't!!! I went back to notify them that the dolly was not in the truck, the guy said it's outside by the entrance! Why didn't he tell me that to begin with!!! I had to retrieve the truck myself, which was park so close to another truck I had to move mirrors in on both trucks before moving the truck to prevent damage! I WILL NOT BE GOING BACK!!!

KIMBERLY B.
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Le client n'a pas laissé de commentaire.

EDGAR M.
Évaluation :

Service reps need to learn how to do employee discounts

ELIZABETH A.
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Le client n'a pas laissé de commentaire.

Shelita J.
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Everything was awesome! No wait, no hassle & no hidden fees! Very professional! I will be back!

SALENEA G.
Évaluation :

Le client n'a pas laissé de commentaire.

JERMAINE D.
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Le client n'a pas laissé de commentaire.

Brian M.
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Le client n'a pas laissé de commentaire.

ASHLEY G.
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Le client n'a pas laissé de commentaire.

DAVID W.
Évaluation :

Everything worked out well No delays Friendly knowledgeable staff

Theresa P.
Évaluation :

I can't believe I was charged mileage to leave the lot and return to lot! A $19.95 cargo van rental turned into almost $100! What a waste of my time and money !

Carl S.
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Le client n'a pas laissé de commentaire.

SHAWN S.
Évaluation :

The staff was great, even on a holiday I was taken care of fast and equipment was clean and ready. THE YOUNG MAN THAT PREPARED MY CONTRACT WAS VERY PROFESSIONAL. will rent again from that location when I need to move a large item.

Alfredo M.
Évaluation :

Very professional, respectful. I like these guys better then the oak lawn uhaul.

ROBERT C.
Évaluation :

Professional & good knowledge of equipment, friendly. Good transaction aground. 2thumbs up

STEVIE S.
Évaluation :

Le client n'a pas laissé de commentaire.

Paige W.
Évaluation :

The associate had me waiting 30 minutes to check in for my reservation.

kiesha B.
Évaluation :

No improvement needd

MERCEDES A.
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Le client n'a pas laissé de commentaire.

Eric L.
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Le client n'a pas laissé de commentaire.

Laurie R.
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Le client n'a pas laissé de commentaire.

Tiffany P.
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Le client n'a pas laissé de commentaire.

CHANTEL E.
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Very slow & inaccurate with billing

elaine E.
Évaluation :

Thank you!

Lamar S.
Évaluation :

Make your side mirrors work for other's at all time that a big safety hazard and let ppl control the heat that's so unfair and let people use it for the winter, they come out they way to give u business u can at least make them feel like it's a Rental

THOMAS C.
Évaluation :

While me and my elderly mother was picking up the truck i was very offended that the man kept using foul language while speaking to what appeared to be the GM he was not cursing at him but cursing with him he did not stop until I asked him not to curse in front of my mother and he did apologize for his actions but I was truly offended by his actions so no I will not return to that location

FAITH B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

david B.
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Le client n'a pas laissé de commentaire.

GREGORY J.
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Le client n'a pas laissé de commentaire.

RYAN K.
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Le client n'a pas laissé de commentaire.

JAMES W.
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The clerk was funny!

Cynthia C.
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Le client n'a pas laissé de commentaire.

Lynn G.
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Le client n'a pas laissé de commentaire.

RICHARD L.
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Le client n'a pas laissé de commentaire.

MONICA H.
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Check individuals in if that's what they prefer instead of receiving an email and then sanitize equipment once the business has been completed. But, overall I am very satisfied with this location.

Tim C.
Évaluation :

People behind the counter are rude. I reserved pads and when I showed up this morning I have the counter staff just laughing at me saying they don't have a single pad laughing it off. The place is massive and has many trucks lined up in front and I get there whe; it opens and they don't have any pads? What's the point of reserving them?

SCOTT S.
Évaluation :

Can't think of anything

TENNILE W.
Évaluation :

Le client n'a pas laissé de commentaire.

NAKIA J. | Expérience générale |
Évaluation :

Great experience over the last 5 1/2 years. Even though some of my things were ruined due to moisture in the unit. There was quite a bit of mice droppings as well. My interactions with staff were always pleasant and understanding. Kind regards, Nakia

ROCHELLE C.
Évaluation :

My truck was over an hour late arriving even with me scheduling the rental weeks in advance. One of the staff members drove to pick up the 26' truck and it only had 1/4 tank of gas in it. Although the staff member gave me a $50 credit, it didn't cover the expense of putting gas in the truck to start the move or the time lost to load the truck.

Eboni S.
Évaluation :

This location provided phenomenal customer service!

Keith H.
Évaluation :

Le client n'a pas laissé de commentaire.

Ronald E.
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Le client n'a pas laissé de commentaire.

stephaine b. | Expérience générale |
Évaluation :

Everyone is so friendly and helpful. The facility is always clean. Keep up the great work.

ADONA M.
Évaluation :

Le client n'a pas laissé de commentaire.

Rob B.
Évaluation :

Have someone with basic mechanical skills and tools on hand during business hours that could assist if and when problems arise with trailer or hook up. The woman that rang me up was extremely helpful and I am very appreciative of her help. She was great. A real asset to your company.

STEPHANIE F.
Évaluation :

Continue being nice and respectful to your clients it took less than ten minutes to get the truck I needed. Thanks

ROXANNE P.
Évaluation :

Le client n'a pas laissé de commentaire.

Lateyce R.
Évaluation :

While we are in the midst of this pandemic its very important to go into a place of business where people are professional, personable & nice. The business was also clean

BRIAN C.
Évaluation :

Great staff great customer service returning vehicle very very easy

TOMMY S.
Évaluation :

The Employees are always respectful and make your transaction quick and easy.

BRYAN N.
Évaluation :

Le client n'a pas laissé de commentaire.

Paulo R.
Évaluation :

No need for improvement, everything was great, price, attentive personnel, clean and very organized location. Kudos.

NEREIDA C.
Évaluation :

Phones should be answered if two people are on duty. I went through customer service and they sent a message but they told me only one person was on site but it was two and no comments on site other than me and I still had to leave and walk in the building. But glad he was able to help.

Sheila G.
Évaluation :

When we place reservation with certain equipment, and pay a fee for some reason the actual facility seems to be clueless on what's going on. Y'all need to get this together, nothing positive will come out of this.

DARNELL W.
Évaluation :

Nothing today.

MARK O.
Évaluation :

Le client n'a pas laissé de commentaire.

Stefanie B.
Évaluation :

Le client n'a pas laissé de commentaire.

Steven M.
Évaluation :

Great customer service from the young lady that helped me.

Martese W.
Évaluation :

I had a reservation for a truck and there were no trucks available to any customer at all. By the way there were 9 people in line. This wasn't the worst part of my experience. It was the inconvenience of coming all the way there. Some one should have called me.

Shadi R.
Évaluation :

Great service

Felicia A.
Évaluation :

I wish bank holds on a person's bank card from U-Haul would fall off soon after they receive payment from a different bank card.

Katherine W.
Évaluation :

The customer service was excellent. I wouldn't go anywhere else.

Brian N.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert G.
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Le client n'a pas laissé de commentaire.

Priscilla P.
Évaluation :

Stop passing the buck. One rep ought to be able to correct an error without sending you to someone else. Telling a customer I can't fix your problem call customer service, and then you wait 90 minutes till your call drops with no problem resolution is a complete send off. If you want to improve, START THERE. Increase your reps AUTHORITY to correct mistakes. It shouldn't take going all the way to the CEO.

VERNITA L.
Évaluation :

Le client n'a pas laissé de commentaire.

TOKUNBO S.
Évaluation :

The representative was very rude and not helpful at all. He refused to answer all my questions and my concerns were not addressed. The representative need more training in customer service.

Elliott B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

BOBBY H.
Évaluation :

Le client n'a pas laissé de commentaire.

MALCOLM G.
Évaluation :

It took 3 calls and waiting 30 minutes each call before I could talk to someone and book my equipment.

Tanya C. | Premières impressions |
Évaluation :

The Staff person that assisted was extremely helpful, friendly and nice. Its nice to get good customer service these days. Thank you!

VINCENT L. | Premières impressions |
Évaluation :

There are dead mouse in the storages and the guy who helped us had given me a storage that already had a lock on it and I wasn’t able to move my things out of the uhaul truck

jasmin r. | Premières impressions |
Évaluation :

Good place

Joyce L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

HILTON J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jonnie N. | Expérience générale |
Évaluation :

The employee who served us was very helpful and friendly. Very good experience!

Teshinya W. | Premières impressions |
Évaluation :

TAkeisha Stennis was exceptional. Her customer service skills were over and beyond. She did her job with ease and precision. She cared about my concern and my needs. She was truly awesome.

emma e. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Carmen B. | Premières impressions |
Évaluation :

Great service

BOBBY R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher B. | Premières impressions |
Évaluation :

The lock was not removed until 630pm and i order my storage with a contract at 10am. I lost my entire day and the office would no answer the phone. Unacceptable.

Shannon W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Pamela L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Lacey B. | Premières impressions |
Évaluation :

Get your stuff together U-Haul. Bad truck with check engine light that popped on during a long trip between states. Didn’t get the truck I originally reserved an entire MONTH in advance. The storage unit I requested a month in advance wasn’t available either. There is a pandemic and THEY DIDNT CLEAN THE TRUCK AFTER THE PERSON BEFORE ME. The previous customer pulled up and they told me that this was my truck. Worst experience ever. Who cares about convenient hours. Who cares about a near facility if you can’t get my reservation right after an entire month. Never again U-Haul!!

Nicole W. | Premières impressions |
Évaluation :

Thanks alot for your superb services! Rated #1 in my book of storage providers across the world.

STEPHANIE E. | Premières impressions |
Évaluation :

I loved the new rental procedures put in place to protect the customer and your employees! Bravo U-Haul! Together we will beat this Covid-19 virus 😊👍🏼

David H. | Expérience générale |
Évaluation :

I was happy with U- Haul staff however during the corona epidemic I could not enter the building without wearing a mask lights is completely understandable but when I got in the building nobody else had a mask on none of the staff had mask on so why not understanding what the situation is also outside the building people were parking everywhere walking everywhere and your staff outside the building there were tools all over the ground air hoses everywhere I've tripped massive x almost fell and nobody said or did anything about it and I know there's a lot of people in this world these days if they get hurt on your property they will sue you I would recommend U-Haul to a friend however when I clean my unit out there was rat feces everywhere I was told I have to sweep that out that's not what I was storing that's not my garbage I didn't bring them there I know I didn't and I even put repellent and stuff down before I move my stuff in so I'm not understanding what I'm supposed to do I have to clean everything but I put in there again everything and that's costing me money and time so I paid to store my stuff there and then when I get it to where I'm moving to I have to open everything outside shake it and then clean it and make sure I'm not bringing any mice or rats or bugs home thank you very much I appreciate U-Haul staff was very nice to me they talk to me with respect and manners and they were very nice thank you

simon s. | Premières impressions |
Évaluation :

The staff were helpful and pleasant. I thought the string paper delivery system was ingenious.

Elmer C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

lawana m. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

ALVALYN N. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Dushon Lamont Jr C. | Premières impressions |
Évaluation :

The lady who assisted was the best ever and very friendly she deserves a raise or promotion

Celeste D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Antoinette G. | Expérience générale |
Évaluation :

They don’t prorate so I’ll recommend someone who does 1st

Cynthia T. | Expérience générale |
Évaluation :

Very well kept facility inside the store and in the storage area! Very knowledgeable and friendly employees.

Latoya L. | Expérience générale |
Évaluation :

Excellent

Debbie H. | Expérience générale |
Évaluation :

Had rat feces all over my items and in my stuff when removing items rat and mice feces everywhere I hope I dont bring them to my home. Manager was very rude give us 24 hrs to get out. No thanks

tiffany a. | Expérience générale |
Évaluation :

No grace period on late payments.

Wanda P. | Expérience générale |
Évaluation :

Excellent experience!!! Thanks

Elbert H. | Expérience générale |
Évaluation :

The manager Mr. Benjamin and staff was very helpful and friendly would recommend more business to them thanks again.

Christina A. | Premières impressions |
Évaluation :

I had no problems when moving into my storage unit. The customer service was very good.

breonna c. | Expérience générale |
Évaluation :

Employees are great but I found mouse dropping’s in my unit.

Carl B. | Expérience générale |
Évaluation :

the storge was all good.

Daveeshea B. | Expérience générale |
Évaluation :

manager was cool, a younger black guy & Hispanic girl were cool. I feltovercharged n unit was not clean. Eat poop all over my stuff & I even have a picture of a dead rat Customer service sucks

Angela N. | Expérience générale |
Évaluation :

I rented a storage unit for 10 months from October of last year til now, I moved out of my storage on Saturday August 17, 2019 while removing my belonging I found all of my furniture had mold on them.

AIRIELLE F. | Expérience générale |
Évaluation :

Great customer service and help.

Stephen L. | Expérience générale |
Évaluation :

Didn’t have any problems

MARCIA T. | Expérience générale |
Évaluation :

I have numerous complaints regarding customer service timeliness adequate staff ratio for work demands and the climate control unit froze in the frigid temps there was no heat.

Rosetta W. | Expérience générale |
Évaluation :

My experience with U haul of Parkforest was phenomenal. I will highly recommend this facility.

breonna c. | Expérience générale |
Évaluation :

Terrible

LINDA H. | Expérience générale |
Évaluation :

No one said you had rats and my mattress got messed up

Pam H. | Expérience générale |
Évaluation :

Poor service

Pam H. | Premières impressions |
Évaluation :

We reserved a storage unit and upon going to unload learned that the unit was occupied. This happened another time and the manager never came back to apologize nor compensate for his error

Simon C. | Premières impressions |
Évaluation :

Great staff

Rosetta W. | Premières impressions |
Évaluation :

They were so helpful. I had understated the storage unit needed. The agent quickly resolved my situation by offering me an additional unit right next to the 2 I already reserved . Excellent service

SARAH Q. | Expérience générale |
Évaluation :

Not happy that u-haul went up on my rent before the month of Sept. Talked to two people about this, no one ever contacted me with a reason.

KENNETH T. | Expérience générale |
Évaluation :

Too many rodents in storage unit.

Wanda P. | Premières impressions |
Évaluation :

No comments at this time.

Terri anne R. | Expérience générale |
Évaluation :

I didnt like the fact I had to rush to unload my storage because you didnt offer an option to keep it for only 2 more days, it was pay the full month or take my stuff. Not nice

Patrick N. | Expérience générale |
Évaluation :

Called this place twice for the pickup reservation. When I came here they didn’t have my trailer available. Told me to wait ended up waited for 3.5 hours and no solution. Keep helping other cust

Harold P. | Expérience générale |
Évaluation :

It is very inconvenient being issued only one gate key card accessing the protected area. This increases the chance of loss. Unfair to the customer. Should be fully staffed on the Saturdays.

Shawn B. | Expérience générale |
Évaluation :

Very Helpful!

Jennifer b. | Expérience générale |
Évaluation :

The staff were kind and courteous. No concerns or issues with the facility. I’d definitely use it uhaul again.

cedric a. | Expérience générale |
Évaluation :

The customer service was great

estefania m. | Expérience générale |
Évaluation :

Rats Mold Bed bugs I never come back there i lost al my appliances

Robin s. | Expérience générale |
Évaluation :

No comments

PATRICIA M. | Expérience générale |
Évaluation :

This was my first experience with UHAUL storage. The unit I rented apparently became INFESTED with mice as there were mice droppings high and low throughout the entire unit. I was really disgusting

Sharon C. | Expérience générale |
Évaluation :

I just want to thank U-Haul for everything i was pleased with their services. Thank you Mrs. Sharon Conner

Lori W. | Expérience générale |
Évaluation :

THE SERVICE AT THIS LOCATION WAS ABSOLUTELY AMAZING

Ronald B. | Expérience générale |
Évaluation :

didn’t had a storage space that I reserved double booked it had to keep my furniture in a truck with me over 24 hours before I found another facility .

jaydine h. | Expérience générale |
Évaluation :

Thanks Uhaul!

Byron M. | Expérience générale |
Évaluation :

Everything was great up until the time when I came to get my items out of the locker. Didnt have the # for my locker. I called while I was in the storage area. Woman said I had to come into facility.

Michael M. | Expérience générale |
Évaluation :

storage unit had junk and debris from previous person who used the storage unit. Prices for storage unit was way to high and you should be able to use a lock of your choosing, not uhauls.

Quinneshia A. | Expérience générale |
Évaluation :

I hate to throw away 80% of my belonging due to a rodent infestation they have there. WORST EXPERIENCE EVER!

Non reviews have been submitted for this location.

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