Évaluations des clients U-Haul Moving & Storage of Park Forest

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Park Forest

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Antoinette G. le

Évaluation :

They don’t prorate so I’ll recommend someone who does 1st

Maurice S. le

Évaluation :

Shovel between storage units

Cynthia T. le

Évaluation :

Very well kept facility inside the store and in the storage area! Very knowledgeable and friendly employees.

Mark R. le

Évaluation :

Access to change corporate credit card changes w/o having to start new order...

Louie J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tyronda M. le

Évaluation :

Great customer service skills the employees are great very clean and professional

Sonya A. le

Évaluation :

I had a wonderful experience at this location for renting a uhaul truck and storage unit

Yvonne M. le

Évaluation :

THE EMPLOYEES ARE WONDERFUL, I LEFT ITEMS AND THEY WERE RETURNED WITH EXTRA EFFORT FROM THE YOUNG LADY THAT WAS WORKING THAT DAY.JUST PLAIN WONDERFUL!

Brenda A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Antoinette G. le

Évaluation :

Stop lying about how many miles on the truck before ppl pull off!!!! I only drove 14 miles but the worker didn’t put the right start off miles in the computer. But I’ll never rent from that location again

Melissa C. le

Évaluation :

Le client n'a pas laissé de commentaire.

DAVID W. le

Évaluation :

Will do business here again Great staff fast service

Samuel C. le

Évaluation :

Le client n'a pas laissé de commentaire.

sebronella D. le

Évaluation :

This is my usual place to rent from. I get prompt, courteous, professional service. I never have trouble with the vehicles I rent.

Christian M. le

Évaluation :

No one outside to do a proper level one on the truck. Went inside and got horrible attitude from everyone there. Guy went outside and got fuel and mileage, again not doing a proper level one. They wanted to charge me a wrong destination fee, when really it was the system screwing up. Thankfully it was rectified, but still concerning that the truck or trailer weren’t inspected. As a former employee safety is priority. Hope this gets fixed.

Regina M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tasheanna M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kerinda G. le

Évaluation :

My only complaint is about the truck, the customer service was fine.

Melissa C. le

Évaluation :

Everything was great.

Bre B. le

Évaluation :

Charge correctly

James J. le

Évaluation :

Le client n'a pas laissé de commentaire.

David W. le

Évaluation :

Great place to do business

john B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Miacerra L. le

Évaluation :

High pricing for rental of a truck, but clean store and equipment, and nice employees

Rhia D. le

Évaluation :

Le client n'a pas laissé de commentaire.

David W. le

Évaluation :

Very knowledgeable and friendly staff Fast service No improvements needed

James B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Verlean B. le

Évaluation :

Le client n'a pas laissé de commentaire.

james Y. le

Évaluation :

The help and service was great.

Latoya L. le

Évaluation :

Excellent

Veronica R. le

Évaluation :

Le client n'a pas laissé de commentaire.

DAVID W. le

Évaluation :

Nothing Very satisfied

Gregory D. le

Évaluation :

Nothing

bertha G. le

Évaluation :

Repair the vehicle, it was not in good condition! It drove like a raggedy truck!

Mohamed Z. le

Évaluation :

I am really disappointed because they charge $100 extra for some kind of smell in the truck. That smell was there when I get it. And manager was so rude too. I was trying to explain him but he don’t listen. I’ll not go to this location anymore.

thomas L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ashley L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Debbie H. le

Évaluation :

Had rat feces all over my items and in my stuff when removing items rat and mice feces everywhere I hope I dont bring them to my home. Manager was very rude give us 24 hrs to get out. No thanks

Stacy M. le

Évaluation :

Le client n'a pas laissé de commentaire.

William E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Wonda D. le

Évaluation :

The associates were friendly and efficient. The experience was excellent overall.

Glover S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Alicia H. le

Évaluation :

Le client n'a pas laissé de commentaire.

COREY I. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert C. le

Évaluation :

Le client n'a pas laissé de commentaire.

William S. le

Évaluation :

Ensure your lot is clean so no one gets a flat tire and is then charged for it even though they have insurance!

Terry M. le

Évaluation :

Excellent customer service work

Brandi M. le

Évaluation :

Just have personnel let me know I don't have to go in when I am dropping off. I can just wait for them to be finished outside

Jeffery M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Marilyn P. le

Évaluation :

Hire more people for the mornings

Mercedes W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shanell J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tara B. le

Évaluation :

Very nice people at this location as always

Renil G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bernard B. le

Évaluation :

Nothing! They are always excellent!

CHERYLL S. le

Évaluation :

Already well organized. Great job!!!

Alyse W. le

Évaluation :

The customer service was excellent and he was also very pleasant

Ashley G. le

Évaluation :

This location needs more help and more employees. One person gave me false information and claimed I owe nothing but I was charged. Bad business

Rickey G. le

Évaluation :

Le client n'a pas laissé de commentaire.

roberta G. le

Évaluation :

not nice. did not like we had the u-haul longer then normal. he said he could have made more money.

Harwood G. le

Évaluation :

everything was great. the employees were very helpful and very pleasant to deal with. my auto transport experience was great and trailer towed great. I will come back to this location for my next use

tiffany a. le

Évaluation :

No grace period on late payments.

Richard C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tommy W. le

Évaluation :

Superior customer service from young lady that took care of me......BRAVO !

Tamaike W. le

Évaluation :

Booked an extended date and for some reason it didn't reach the department. After the reservation didnt reach the necessary department I had police officers at my home reporting the vehicle stolen with a confirmation that proved what day the vehicle was do for return

Randal J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Karleta H. le

Évaluation :

The website stated that I could rent a vehicle before hours and online at the park forest location but everytime I tried it it would not go thru. This has happened more than once, besides this I enjoy the friendliness of everyone at the Park Forest location.

Eugene P S. le

Évaluation :

I tried to rent a pickup to move some items for my mother. When I arrived and was asked for my license, the individual waiting on my looked at it, turned to his co-worker and asked “see anything?” The co-worker said “out of state” (I traveled from St. Louis to assist my mother). I was then told they wouldn’t rent to me. I asked why and was told because of the out of state license. I later called UHaul corporate and was told that was not UHauls policy.

David T. le

Évaluation :

They changed my pick up location from the reservation I had without ever calling me or notifying me and never letting me know that they changed the time of pick up! This was without a doubt the worst experience I’ve ever had with U-Haul I will never use them again

Wanda P. le

Évaluation :

Excellent experience!!! Thanks

ALyssa G. le

Évaluation :

Clean the truck, don’t book reservations at locations that are closed all locations should allow cash deposit, all locations should have the 24-7 app for pick up and drop off

Denise R. le

Évaluation :

Le client n'a pas laissé de commentaire.

George D. le

Évaluation :

I have a complaint on file

christopher T. le

Évaluation :

Im not going through what a shitshow this was. I had to call in 10+ times to get everything sorted out, go listen to those calls if you are curious. Just know that I will never use Uhaul again for anything, and I will encourage my friends to do the same

Tanisha H. le

Évaluation :

Hello, it was not the location I dislike it is the online process, it suppose to be designed to make the process easier and faster, well it’s not it took longer to do that than to just walk in and let one of the Customer Representative help you, I will not use that for if renting again I will just either call the number or take my chances and go to the location

Bennett P. le

Évaluation :

The strap on driver's side was broken. 3 times ago I had to stop at Walmart and buy plug kit to fix front passenger tire,other than a few inconveniences good

LaKesha A. le

Évaluation :

During peak times have more employees available. The wait time can be long

Hb G. le

Évaluation :

Le client n'a pas laissé de commentaire.

jacqueline R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Swaine T. le

Évaluation :

I don’t appreciate the hassle of providing another form of ID simply because my license is from Georgia. I’ve rented a truck from this location three times in the last two months. Today, I’m being told to provide either a passport, military ID or something else tangible. I return excellent rentals each time yet today I felt like a stranger with no renting history from this location.

younes J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Adam N. le

Évaluation :

Set up rental for Saturday to Tuesday. Received a call Saturday, 15 min before pick up time, saying they wanted back NEXT DAY! Never again

Sylvia H. le

Évaluation :

Everything was excellent, on time and the staff was very friendly and professional. I will recommend this site to my family and friends and I will use this facility again. Thank you all very much. Sylvia

Andrew S. le

Évaluation :

First I called to see if there was a truck available. There was. On the phone they said the rental would be ~$30 for 4 hours, 20 or less miles. I did not reserve, but went into the store. There I found that the rate was ~$20, plus a charge for every mile, plus a $10 charge for insurance, despite my having insurance that covers rentals. The tank was less than 1/8 full, but listed as 1/8. If I bring it back 1/4 full, I get a $10 discount. This is a stupid deal. How many gallons bring the tank from 1/8 to 1/4. I put in 2.5 gallons. It worked. I only drove about 10 miles total. Even if the truck only got 15 miles per gallon, I put in way more than I burned. The whole deal is shystery. Hidden costs of insurance, requirements for filling up empty tanks. Having to pay for milage from mile one. I don't like UHaul. The entire deal is based tricks, misinformation and exploitation. You should just have honest, reasonable terms. The $10 dollar insurance fee really got me, because YOU lease the vehicle, I have to pay $10. Its BS, a hidden fee. The window sign says $19.95, the cost should be $19.95. There is no competition for truck rentals. Why do you feel like you have to scam people. Maybe you don't see it that way, but this customer feels like you are scammers. I won't non rent from you when I need a truck for some reason, there is not competition, but It will likely always feel like I'm getting screwed over, as long as you use bait and switch and hidden fees. Must be nice to have so little competent that you can treat customers like that.

Dianne S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Elbert H. le

Évaluation :

The manager Mr. Benjamin and staff was very helpful and friendly would recommend more business to them thanks again.

Harold A. le

Évaluation :

Nothing everyone/everything was great!

Monique G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Walter C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Pamela W. le

Évaluation :

Both doors on the truck I rented were difficult to close having to slam several times to get them to close. When I asked for an explanation of my receipt the manager was dismissive and borderline rude.

Jeffrey P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tim T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Amber T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ronald H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ashley H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Larry F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey S. le

Évaluation :

The gas gauge was below a half a tank but yet the computer put it at a half tank. I brought the truck back with a needle barely under a half tank but the computer said I was below a half a tank and charge me for a fill up. I believe this is a major flaw in the computer system and the attendance should double check

phillip A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Frankie J. le

Évaluation :

I was trying to get a location close by my house but it was a big discrepancy about it I was not happy about going out my way or extra miles to get it only to be charged for picking up@ a location that I didn’t want to

Eric S. le

Évaluation :

Absolutely none the service provided to me was simply superb!!!!

LaCresha P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Paris R. le

Évaluation :

Mobile pick up does not work & service is extremely slow. Had to pay movers extra because of it.

Edmund O. le

Évaluation :

They gave me 4 hours to return the truck when I tried booking for a full day.

Donna G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Clorann L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Darrell M. le

Évaluation :

Overcharged 18.29 still hanging out there refund my money.

diane K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christina A. le

Évaluation :

I had no problems when moving into my storage unit. The customer service was very good.

breonna c. le

Évaluation :

Employees are great but I found mouse dropping’s in my unit.

Carl B. le

Évaluation :

the storge was all good.

Daveeshea B. le

Évaluation :

manager was cool, a younger black guy & Hispanic girl were cool. I feltovercharged n unit was not clean. Eat poop all over my stuff & I even have a picture of a dead rat Customer service sucks

Angela N. le

Évaluation :

I rented a storage unit for 10 months from October of last year til now, I moved out of my storage on Saturday August 17, 2019 while removing my belonging I found all of my furniture had mold on them.

AIRIELLE F. le

Évaluation :

Great customer service and help.

Stephen L. le

Évaluation :

Didn’t have any problems

MARCIA T. le

Évaluation :

I have numerous complaints regarding customer service timeliness adequate staff ratio for work demands and the climate control unit froze in the frigid temps there was no heat.

Rosetta W. le

Évaluation :

My experience with U haul of Parkforest was phenomenal. I will highly recommend this facility.

breonna c. le

Évaluation :

Terrible

LINDA H. le

Évaluation :

No one said you had rats and my mattress got messed up

Pam H. le

Évaluation :

Poor service

Pam H. le

Évaluation :

We reserved a storage unit and upon going to unload learned that the unit was occupied. This happened another time and the manager never came back to apologize nor compensate for his error

Simon C. le

Évaluation :

Great staff

Rosetta W. le

Évaluation :

They were so helpful. I had understated the storage unit needed. The agent quickly resolved my situation by offering me an additional unit right next to the 2 I already reserved . Excellent service

SARAH Q. le

Évaluation :

Not happy that u-haul went up on my rent before the month of Sept. Talked to two people about this, no one ever contacted me with a reason.

KENNETH T. le

Évaluation :

Too many rodents in storage unit.

Wanda P. le

Évaluation :

No comments at this time.

Terri anne R. le

Évaluation :

I didnt like the fact I had to rush to unload my storage because you didnt offer an option to keep it for only 2 more days, it was pay the full month or take my stuff. Not nice

Patrick N. le

Évaluation :

Called this place twice for the pickup reservation. When I came here they didn’t have my trailer available. Told me to wait ended up waited for 3.5 hours and no solution. Keep helping other cust

Harold P. le

Évaluation :

It is very inconvenient being issued only one gate key card accessing the protected area. This increases the chance of loss. Unfair to the customer. Should be fully staffed on the Saturdays.

Shawn B. le

Évaluation :

Very Helpful!

Jennifer b. le

Évaluation :

The staff were kind and courteous. No concerns or issues with the facility. I’d definitely use it uhaul again.

cedric a. le

Évaluation :

The customer service was great

estefania m. le

Évaluation :

Rats Mold Bed bugs I never come back there i lost al my appliances

Robin s. le

Évaluation :

No comments

PATRICIA M. le

Évaluation :

This was my first experience with UHAUL storage. The unit I rented apparently became INFESTED with mice as there were mice droppings high and low throughout the entire unit. I was really disgusting

Sharon C. le

Évaluation :

I just want to thank U-Haul for everything i was pleased with their services. Thank you Mrs. Sharon Conner

Lori W. le

Évaluation :

THE SERVICE AT THIS LOCATION WAS ABSOLUTELY AMAZING

Ronald B. le

Évaluation :

didn’t had a storage space that I reserved double booked it had to keep my furniture in a truck with me over 24 hours before I found another facility .

jaydine h. le

Évaluation :

Thanks Uhaul!

Byron M. le

Évaluation :

Everything was great up until the time when I came to get my items out of the locker. Didnt have the # for my locker. I called while I was in the storage area. Woman said I had to come into facility.

Michael M. le

Évaluation :

storage unit had junk and debris from previous person who used the storage unit. Prices for storage unit was way to high and you should be able to use a lock of your choosing, not uhauls.

Quinneshia A. le

Évaluation :

I hate to throw away 80% of my belonging due to a rodent infestation they have there. WORST EXPERIENCE EVER!

Retour
Haut de la page