Customer Reviews for U-Haul Moving & Storage of Park Forest

5 554 évaluations

2210 Western Ave   Park Forest, IL 60466
(Across from Beacon Park approximately 4 blocks south of Lincoln Hwy)

(708) 747-4220

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(708) 747-4220

2210 Western Ave
Park Forest, IL 60466
(Across from Beacon Park approximately 4 blocks south of Lincoln Hwy)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Great staff

DEMETRIUS T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timmisha c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELMAR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESA J. 
Évaluation :
3

Gas tank being atleast 1/2 of tank.

Bricey D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGEANN D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOSEPH F. 
Évaluation :
5

Overall good but it's was so bugs crawling on the seating, not sure what they were

WENDY R. 
Évaluation :
5

Customer service was excellent, they take care of your need in a timely manner.

RONNIE H. 
Évaluation :
3

Good Evening I have been to this location several times and the customer service is not great it's just average. You changed your policy regarding the inspection process. Also I sat in the truck and no one came to greet me and once I walked into the store no one was in the store. I was addressed. However my receipt was sent to me no acknowledgment of it being sent to me! No one said anything after the initial greeting. I walked out and nothing was said. This was poor customer service.

BRIDGETTE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDITH A. 
Évaluation :
5

Your employee Takeisha Stennis was truly amazing. She went over and beyond to help resolve an unfair charge I received from a rental over two years ago. It was a mistaken late charge and I couldn't proceed forward with the rental until I paid it. She was compassionate and followed up to ensure it was resolved. I had a negative feeling about Uhaul and she turned that completely around. She is the reason Uhaul is keeping us as a customer. Great job!!

MICHAEL S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathleen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONI H. 
Évaluation :
5

Your employee takiesha Stennis took a negative situation and made it right. I was unfairly charged by your corporate office for a ‘late fee' from over two years ago that was never validated and it was even for a vehicle I rented. I was an additional driver. I was stuck to pay this fee in order to rent a truck. She was compassionate to my issue and credited back to me the charges and took time to follow up to ensure that my experience was pleasant. I commended her as a wonderful representative for Uhaul and it will be because of her, I will continue to do business with Uhaul. She thought outside the box and made a wrong situation right. Great job Takiesha! I hope this review gets noticed and you get the accolades you so much deserve. Thanks again! Michael Smith

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATOYIA W. 
Évaluation :
5

I thank God they were very helpful and kind. The manager show so much concern about what you have and about your things in storage. Thank God for the Management at UHAUL. I was sick in the hospital I call the head Office to let them know I will be there later ok

sandra b.  |  Expérience générale 
Évaluation :
5

Excellent customer service, the vehicle was clean and gave me no problems, perfect location for what I needed as well!

united W. 
Évaluation :
1

Desk employee Changed drop off location without asking/notifying me. Truck was returned almost full tank of gas and I was only required to return with 1/2 tank. No refund, extremely rude customer service.

BARBARA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keyera C.  |  Expérience générale 
Évaluation :
3

0 furniture pads were offered or delivered with the box. The box was set to arrive on sep 15th but was rescheduled after the location did not have a driver. The box should've arrived first thing in the morning but I had to call at 12 asking where it was. It eventually showed up around 3pm the next day. The pick up was on time and the young man was very pleasant. Delivery was scheduled when the reservation was made. It was scheduled again (didn't change), when the box was pick up. I received yet 3 more calls to schedule the delivery!!!! Finally it was dropped off a day late and unloaded. The young woman that delivered was very nice and informative. I pray I never need another UBox. This was not a pleasant experience.

Cynthia S. 
Évaluation :
5

Keep up the good work

KEVIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM S. 
Évaluation :
5

I believe I was helped by the manager Del, he was quick and provided great customer service.

BYRON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norvonne F. 
Évaluation :
5

Great service and fast

OREN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tomeka J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SILVIA C. 
Évaluation :
3

The movers, I hired, had to wait over 2 hours for the 2 UBoxes I reserved.

Assunta O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiffane c.  |  Expérience générale 
Évaluation :
1

I was told the truck had 1/2 tank of gas and then when I got in it had a quarter tank we notified the guy and he said he would take care of it he did not and i am being charged 61 $for gas. Also I was charged 54 $for being 3 minutes late even though there was a after hours drop off.

ERIK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina A.  |  Expérience générale 
Évaluation :
1

My container did not arrive on time and I have not been reimbursed.

Leslie C. 
Évaluation :
1

My container did not arrive on time and I have not been reimbursed.

Leslie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATRINA S.  |  Premières impressions 
Évaluation :
4

Damen the store rep was absolutely great! I would recommend this store just because of his customer service skills!!

LARRY M. 
Évaluation :
4

One employee was rude and stated he was GOD ... Everything and everyone else was wonderful

CRYSTAL J. 
Évaluation :
4

The employee was very nice and helpful and we appreciate him

WESLEY L.  |  Premières impressions 
Évaluation :
5

Everything went smooth and quick. Reserving on line was simple and saved some time.

LEON F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon S. 
Évaluation :
3

Pick up the container when scheduled, not late the next day

Jonathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris T. 
Évaluation :
3

Furniture pads that I rented were not in the van.

Taylor J K. 
Évaluation :
1

The customer service rep, Carlo, was the most unnecessarily hostile individual I've encountered in a public space. It's like he woke up that day and wondered how he could be horrible to another human. And what was my “foul” ? Parking the Uhaul cargo van in the EXACT parking spot in the Uhaul parking lot where I got it from. Aka- along side the line of all other Uhaul cargo vans in the Uhaul parking lot; bka- the space where Uhaul representatives park returned vehicles. This transaction amounted to, me handing him the keys. That's it. I'm sure he has encountered plenty of customers who are rude, have bad attitudes, cause problems, return vans and/or equipment damaged, or don't return equipment at all…..why intentionally cause a problem with a customer who is pleasant? What could make this worse? I rented the van to transport flower and balloon arrangements to my mother's funeral/memorial service that very morning. I was mentally, physically and emotionally exhausted. I just wanted to go home and cry. But instead, I'm verbally assaulted and insulted by a Uhaul employee for paying for and returning a van in perfect condition. You know how there are unnecessary acts of violence? This feels like that. There are too many other UHaul dealers in the area to intentionally subject yourself to even the slightest possibility of dealing with this very aggressive individual. Give your business to local dealers who care about the revenue.

JADE A. 
Évaluation :
5

Everyone was great. Very helpful and polite staff on site.

PAMELA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanda R.  |  Expérience générale 
Évaluation :
5

I was disappointed the equipment had NO RAMPS....it made move more difficult. Staff was great....all professional crew.

SAMUEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyra P. 
Évaluation :
2

Didn't give the right info, also both trailers were unprepared, and Unequipped with straps, ended up having to take a dolly instead of a trailers.

Justin B. 
Évaluation :
1

Poor and rude customer service every time I came or called. Mouse and giant bugs in storage.

Dominique H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARIEL R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justine E. 
Évaluation :
2

The leesburg, Fl location was outstanding. Vicki and Amanda were helpful and on time as they said they would be for drop off. Very happy with this location. The Hobart, Indiana/Forest Park, Illinois areas are a ridiculous. Someone needs to look into customer service. Trying to get to someone took 2 plus hours (each) with multiple family members on the phone at different times. Then when you reach a customer service it's " not their job" and you are transfered to be put on hold 45 plus minutes, over and over. One night we called at 11pm trying to reach anyone. Spoke to a Adam, Nicole and Rekeete(spelling) Adam forgot to add the extra ubox but put it in the notes, no delivery, calling all day. Finally order another thru Nicole and that ubox misses that delivery date. Again time wasting sitting on hold, calling the location office and calling the corporate number for help. NOTHING Go thru the chat, they can't help because it's not what they are for on chat. Separate order early this year for my uncle, couldn't get anyone to pick up the box, when I spoke with the sub contractor he said he was to busy after missing the pick ubox 1 week plus, I was able to reach him to inform him he was going to get hit with back charges from the new home owner as the ubox's continue to block the driveway for the new owners. FINALLY a pick up If I'm paying for a service, I would think I should be able to receive delivery in a timely matter or Speak to someone that could possibly set up a delivery . Please don't reply with it's hard to get labor workers. No one had a problem taking my 3,000.

kim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRENCE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAKEISHA K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

GARY S. 
Évaluation :
1

Get out of the ubox business. You all obviously don't know what you're doing. Nobody knows where the boxes are or when they will be picked up. This was the worst and most costly moving experience I've ever had. I could have rented a trailer and made 3 trips with my truck and still would have spent less than these Uboxes cost me. For my next move, I'll definitely know better than to use this shitty service. Ended up costing me more time in countless hours of sitting on hold and trying to reach someone who actually knows something.

Ron K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHNNIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTOINETTE J. 
Évaluation :
1

The black young lady who works the desk with the blond eye brows and blond braids was EXTREMELY rude to me.. after quoting me for a 17ft truck, she mistakenly charged me for a 10ft. She also told me it was only available for 4 hrs when she quoted. After realizing she gave me the wrong truck I returned to the desk and another young lady (Jada) assisted. She then looked and realized the 17ft was still available and went to switch the reservation. She also noted it was available the entire day. As she was switching, the young lady with the blond hair was next to her servicing another customer and informed her that she had given the last 17ft that was promised to me, to her current customer. I informed her that she had already promised me the truck but had mistakenly charged and given me the smaller truck. She proceeded to ignore me and book the other customer with a complete disregard for myself. She was beyond rude, never even bothered apologizing for her mistake. Jada stepped in and gave us a 15ft truck that was apparently against policy, but she bent the rules to try and rectify the situation. I appreciate her for that but I was extremely upset at the treatment and blatant rude disregard from the blond. I wanted to leave the truck and use another location but I knew I'd be hard pressed to find one. I will not use this location again, but for future reference, she should be given training and some sort of reprimand that will assure that she will handle customers with care next time

TIFFANIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC B. 
Évaluation :
2

Your staff need to listen to the customer. They need to repeat, or find a way to let the customer know they hear and understand their questions. Your staff needs to stop being snarky, smart mouthed, filled with attitude. Your staff needs to be kind and courteous when someone is talking. Look them in the eye. Your staff needs to not act like it is a problem to deal with a customer and their questions.

RICHARD P. 
Évaluation :
5

They were respectful, efficient and prompt at their job. Because I thought that I replaced enough gas back in the van, I was surprised to see an 8,88 $ charge coming through. I thought everything was okay. Since my mileage was under what I originally, I thought there might be a credit of some kind.

Wonda D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ANTHONY F. 
Évaluation :
5

keep Mr Carlos, very professional.

ALICE L. 
Évaluation :
1

Be more professional, and attentive. I drove less than ten miles and was charged for 2 gallons on gas, because they miss read the gas gadge.

MARK L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONI F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick S. 
Évaluation :
5

all good

JAMES M. 
Évaluation :
5

Staff was GREAT

Stacy E. 
Évaluation :
5

The employee she was excellent she asked if I had rented before from U-Haul I told her yes, but she still went over the contract with me she said just in case anything had changed since I had rented 2 years before and she also went over the insurance she made my experience with U-Haul excellent.

WILHELMINA C. 
Évaluation :
2

I was overcharged for gas ! Gladly I took before and after pictures

JOVAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERTINA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
5

We left something in the van it was returned without a problem very thankful. Will use again.

BONITA W. 
Évaluation :
5

Excellent customer service, very friendly & courteous. I had a bit of a problem understanding a few points of the contract, but they both were very patient & understanding til I got it right!

LYNN V. 
Évaluation :
4

Please remove the Check-in through your Phone option, you have to do too many things, that you may as well go inside

Christopher C. 
Évaluation :
4

Pick up was easy and the truck was super clean. I was told at first they didn't have the furniture dolly I had ordered, but one of the guys found that they did have one. No complaints!

Lacey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yvette J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIQUE W. 
Évaluation :
1

One of the young ladies that assisted me was pleasant, the other had an unpleasant attitude. I was given one unit, and a lock was already on it. The unit I have has glue mouse traps all over so I can't use the space in the corners! Also I don't want mice in my belongings! I'm going to find somewhere else because this is disturbing and is also prohibiting me from full use of the space. Unfortunately, I had no other choice in the moment because I couldn't find another facility on such short notice. I would not recommend this site.

Colette K.  |  Premières impressions 
Évaluation :
4

After the disaster of driving to Joliet to get a trailer that was not returned, (no phone call to let us know), the employee there looked everywhere to find us another one. After being on hold for 25 minutes found a great dispatcher that found us a larger trailer at the Park Forest location. That's a lot of driving. There needs to be better communication.

JOHN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yolanda C.  |  Expérience générale 
Évaluation :
4

Great experience

Muhanad A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

D B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH W. 
Évaluation :
4

I had to go to this location because the Matteson location didn't have the vehicle that I reserved and never even called. I would rate the Hotwire Electronics, 21750 Main St #5, Matteson IL location a VERY POOR The Park Forest location did a good job of helping out of that difficult situation I was put in by the Matteson location.

Randy P. 
Évaluation :
5

The staff was very professional. The answered my questions and made sure I had everything I needed. Keep up the excellent work.

SHARON F. 
Évaluation :
1

It's convenient, but that's it. Great for truck rental and supplies . It's very hard to reach staff by phone; units have rodent and insect infestation; must staff Is rude.

Pam O.  |  Expérience générale 
Évaluation :
5

The manger of the location D. Millet was very helpful and the customer service representatives on phone where fantastic!

RHONDA H. 
Évaluation :
5

Great Customer Service!

Tilila C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

THERESA S. 
Évaluation :
4

Ron was great! He was quick, professional, knowledgeable and accommodating with my time crunch. Greatly appreciated it.

Erica E. 
Évaluation :
3

We were given a van that was on empty,totally empty. We had to stop at the nearest gas station because we feared the van would run out of gas. We were not in the best of areas so it was a bit unnerving. This should not have been our responsibility to start off. I understand filling it up before we come back, but that too is optional.

LASHAWN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DWIGHT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEROY B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARLEAN R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JACOB P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONYA W. 
Évaluation :
2

Close facility

KOMAA M. 
Évaluation :
4

Everyone was friend and pleasant to talk to.

Steven R. 
Évaluation :
5

Hire more people like the lady that waited on me!

William S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIFFANY M. 
Évaluation :
3

Get more help.

DANIEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keyonnie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lakenya h.  |  Premières impressions 
Évaluation :
5

Clean, safe, friendly.

Andre S.  |  Expérience générale 
Évaluation :
2

I'm only able to access the unit during office hours. I thought the unit was 10X10 instead of 8X10X10.

KEVIN S.  |  Premières impressions 
Évaluation :
5

Excellent service

elsa m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANINE D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla N.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOSE F.  |  Expérience générale 
Évaluation :
4

Access was not given looking for more hours of accessibility

ROSLYN J.  |  Premières impressions 
Évaluation :
5

Jada was amazing. She helped out in every way possible

Dominique W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WALTER S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ahmed E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dushon C.  |  Premières impressions 
Évaluation :
5

I Loved the customer service I received not just from the young lady that took the information but the staff in general was very helpful specifically Kayra please forgive me if i spelled her name wrong.

Tomeka J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Camille W.  |  Expérience générale 
Évaluation :
5

The service rep was wonderful!!

esperanza m.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Peter M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronnie B.  |  Expérience générale 
Évaluation :
2

I picked up all my stuff and I lost everything.. there was mouse pop everywhere, they chews through bags and pictures. All my daughters childhood was destroyed. Then they had the nerve to want to charge me 80 $for not taking or touching all that stuff. I was not going to risk my health for what that looked like covered in pop.

CORI M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sal g.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dena H.  |  Expérience générale 
Évaluation :
5

Takiesha was a great help to me, she explained all options well. She also was very polite and well spoke!

AARIEL R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy G.  |  Premières impressions 
Évaluation :
5

The Staff person that assisted was extremely helpful, friendly and nice. Its nice to get good customer service these days. Merci.

Tanya C.  |  Premières impressions 
Évaluation :
3

Good place

jasmin r.  |  Premières impressions 
Évaluation :
5

TAkeisha Stennis was exceptional. Her customer service skills were over and beyond. She did her job with ease and precision. She cared about my concern and my needs. She was truly awesome.

Teshinya W.  |  Premières impressions 
Évaluation :
4

Great service

Carmen B.  |  Premières impressions 
Évaluation :
1

The lock was not removed until 630pm and i order my storage with a contract at 10am. I lost my entire day and the office would no answer the phone. Unacceptable.

Christopher B.  |  Premières impressions 
Évaluation :
2

Get your stuff together U-Haul. Bad truck with check engine light that popped on during a long trip between states. Didn't get the truck I originally reserved an entire MONTH in advance. The storage unit I requested a month in advance wasn't available either. There is a pandemic and THEY DIDNT CLEAN THE TRUCK AFTER THE PERSON BEFORE ME. The previous customer pulled up and they told me that this was my truck. Worst experience ever. Who cares about convenient hours. Who cares about a near facility if you can't get my reservation right after an entire month. Never again U-Haul!!

Lacey B.  |  Premières impressions 
Évaluation :
5

Thanks alot for your superb services! Rated #1 in my book of storage providers across the world.

Nicole W.  |  Premières impressions 
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