Customer Reviews for U-Haul Moving & Storage of Parkland

4 524 évaluations

9601 Pacific Ave   Tacoma, WA 98444
(Corner of 96th and Pacific Ave NO ONSITE CUSTOMER PARKING)

(253) 537-1065

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(253) 537-1065

9601 Pacific Ave
Tacoma, WA 98444
(Corner of 96th and Pacific Ave NO ONSITE CUSTOMER PARKING)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

The truck was dirty. It had some kind of oil all in the back of the truck and up the ramp. Ramp was slipper because of the oil. We had to put cardboard down throughout the truck so my mattress and other belongings wouldn't get the oil all over. I paid to rent 12 moving pads and only received 11. I was never told that I was going to be getting a text to do the truck inspection. By the time I seen the text, the link had expired. Also I called last night to see if I could drop it back off at the location I picked it up. She told me no because someone was waiting for the truck. That was a complete lie because the location I dropped it off at had at least 20-25 trucks the same size that I used. They were for round trips or one way trip. Me personally will never use this location again. Also the other 5 people helping me move will never use this location. *stars.

Faith A. 
Évaluation :
5

For a busy lot and small location the employees did their best to get us all in and out in the quickest manner possible.

RODNEY N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DALE S. 
Évaluation :
3

Have free donuts

BRIAN W. 
Évaluation :
4

This location was great, but my original reservation was at another location, who had 3 trailers, but would not rent those trailers to me, and said the trailer I had reserved had not been returned yet. They sent me to this location, and once I was finally hooked up and driving away, I received a call from the first location that I was late for my reservation! Really? Please do better! I also never brought up my $50 reservation promise, but I feel that I was owed after being sent on a wild goose chase to get my equipment I reserved.

GLENN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason C. 
Évaluation :
5

knowledgeable and helpful staff

RICHARD T. 
Évaluation :
5

Good service!

BENNIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL H.  |  Premières impressions 
Évaluation :
5

S.O.

IAKOPO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STANLEY S. 
Évaluation :
1

Paid for roadside assistance had problems in Merced Ca called twice for help and all I got was a machine and said the system was down call back later. Had to call my brother in Fresno for help. That was $70 wasted

RANDAL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARVEY H. 
Évaluation :
1

Forklift was run into the side of the box & destroyed a box of our goods. The box wasn't ready at the appointment time due to machinery issues but no courtesy call was given & we had a two hour drive to get there, would've been great to have a phone call explaining the delay.

Justin B. 
Évaluation :
3

The young man checking me out was alittle slow.

CRAIG O. 
Évaluation :
5

Staff were friendly

Sitha N. 
Évaluation :
4

The service personnel were friendly and professional at their job.

JESSE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janelle S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTTY W. 
Évaluation :
1

First of all I was offered the option of taking a truck with no fuel in it!! That should never be an option!! Second truck only had a quarter of a tank in it!! Does anyone there actually do their job?? Why is it the customer's responsibility to fuel up these trucks? The truck while it actually clean was in poor running condition. During the drive it barely made it up hills and it was not near its full capacity load wise. This was hands down the worst experience I've ever had using Uhaul.

CHRISTOPHER F. 
Évaluation :
5

This team should be recognized for their *AWESOME CUSTOMER SERVICE*. This move started as the 2022 Disaster, with the first truck having gas lines cut, before our rental at another location. Then we were sent to this location. The team stepped up throughout the entire process. The made customer service takes an entirely new look. I will go on Yelp, and google review to make sure they are recognized. Kathleen was amongst the ROCK STARS*******The entire team was AMAZING

LAWANDA L. 
Évaluation :
3

The location is nice what is in a wrong neighborhood

LARRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIK J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mai N. 
Évaluation :
5

Katheran I'm pretty sure that was her name was a really big and definitely went out her way to make sure a valued customer would have business with u-haul again

Gilberto H. 
Évaluation :
5

The staff were prof8, courteous and efficient. Merci.

RACHEL B. 
Évaluation :
1

They were rude and I had to wait more then 2 hours and it was supposed to be a mobile check in

Holly B. 
Évaluation :
4

It would be a good idea to make sure rear view mirrors can be adjusted before renting. The passenger side mirror was so tight I could not adjust it.

Jon L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT CHRISTOPH D. 
Évaluation :
5

Just keep up the great customer service,the girls upfront were precise on informing me of the whole rental,good CS seems to be a thing of the past,but NOT with this transaction.Thank you all for your help😜

NINA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLENE L. 
Évaluation :
5

Excellent customer service

JOSEPH R. 
Évaluation :
3

Online instructions were incomplete and led me to believe I could access my unit without going to the office during business hours. Email gave me an access code that has never/will never work. Online instructions should mention that you still need to go into the office to complete move in and get an access card in order to access the unit. Instructions from employees was clear.

Tarnah W.  |  Online Move In 
Évaluation :
4

Have more helper's with customer service, other than that the gals were friendly and tried to get to everyone when it was possible. Pretty busy place with just 2 assisting everyone; especially on a Saturday...

PUPULA M. 
Évaluation :
5

Thankful for the very clean vehicle and I was happy to return it like I received it.

VINCENT H. 
Évaluation :
5

Everything went slick, they have their shit together

CATHERINE T. 
Évaluation :
5

TaSheana Sargent went above and beyond to help me. Thank you to her for being a caring and extremely helpful employee.

ERIN NOEL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

peter M. 
Évaluation :
3

There was a disposable mask left in the cab. I did get the truck at the last minutes. The first truck i got from midland office was giving me a-headache from the heavy fuel smell in the cabr

RICHARD JOHN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY B. 
Évaluation :
5

I'm not sure

PAUL WAYNE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAN N. 
Évaluation :
1

Customer Service needs to be #1. Even though your company is nationwide (international), areas and various departments had no clue what other departments were doing. I have NEVER had such a horrible experience and will NEVER use Uhaul or recommend Uhaul to anyone I care about. Even though the major issues were on the company side, I was still not refunded appropriately nor for my time/effort/stress having to spend more hours than I care to admit to trying to clean up Uhaul's mess. If I'd had been paid for the number of times I was hung up on, transferred to the wrong departments and states I probably wouldn't have had to pay for the move at all. Absolutely pathetic and disappointing. As a manager, I would have fired several people and would have done the "right thing" by refunding more than $50/day for delivery delays.

BETH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

antoinette b.  |  Premières impressions 
Évaluation :
5

The store manager Larry Brown and his staff were nothing short of amazing!! My truck needed alignment and a tire replaced prior to my trip and I worked with them to get the vehicle repaired and road worthy. Larry made an adjustment to my bill to cover my inconvenience that was very fair and without any hassle at all. I would highly recommend doing business with that location to all my friends. Outstanding customer service!! Way to Go Larry & staff!! RM

RICHARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis F. 
Évaluation :
5

Nothing everything was done in a timely fashion, no complaints 😊

CAROLYN C. 
Évaluation :
5

Improvements not needed, all went well

GEORGE Z. 
Évaluation :
1

the manager was extremely unprofessional and so were staff. they weren't helpful at all. very disappointing. Have used u-haul for many years in the past and have never had a issue. the manager, Brittanybinrhink her name is needs another job she didn't seem enthused to be working and i felt like a bother.

AYZHA C. 
Évaluation :
5

Trailer tire straps were broken. Right rear tire had an air leak and the fold down fender on the left side of the trailer would not properly latch and would fold out on its on going down the road. Have had good experience before with trailers unfortunately this was not a good experience and really unsafe.

Justin M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LESLEE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER W. 
Évaluation :
5

yes U-Haul was a very helpful and attentive and treated me with respect and made sure I didn't leave anything behind in the truck thank you thank you Susan Smith

SUSAN S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joey C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SULUOLEMALAMALAM D. 
Évaluation :
5

Nothing, it was so fast and easy to check in and out.

ROSAMARIE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIC M. 
Évaluation :
3

have available parking for short term rental patron's personal cars

JEFFREY E. 
Évaluation :
5

No comment

JULIAN C. 
Évaluation :
5

Great job! The staff provided education to ensure a great experience. We will be back to this location over ones that are closer to home.

SABRINA L. 
Évaluation :
3

Takes to long to get in and get out. Always busy and check out is very slow. Need more staff.

MARK T. 
Évaluation :
4

We drove one block before realizing the trucks exhaust pipe had been cut underneath cab making it unbearably loud inside the cabin. We had to turn around and return it and check out a different truck. We were also charged the safe move coverage when we asked to not be charged for it.

LINDSEY M. 
Évaluation :
5

I don't know what you can do, I have received great customer service at this location.

RICHARD D. 
Évaluation :
5

Always a wonderful experience renting from the Parkland Uhaul. Jenny did a great job at the dispatch. It's always a pleasant time dealing with this location's friendly and knowledgeable staff. I have to say that everyone working here does a really good job and deserves recognition. Kathleen, Amanda, Dempsey, Elizabeth, Johnathan, Yadira, Brayden, Aidan, Luke and Larry have all demonstrated exceptional customer service skills. Merci.

DAVID VERNON K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOY S. 
Évaluation :
1

Your advertisement of 19,99 is Bullshit! 179 for 2 hours. You suck! And the people at the place….Wow! The worst customer service ever!

OTILA S. 
Évaluation :
5

Outstanding job of picking up the truck and dropoff. My 2nd time renting and it was a easy simple experience. ðŸ'

TITUS T. 
Évaluation :
5

Don't know.

JANIE S. 
Évaluation :
5

Very excellent customer service

SANDRA LOUISE J. 
Évaluation :
1

I was overcharged. They never answer phone calls and the customer service is horrific.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REYNER M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELISSA U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIRLEY KAY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deshon J.  |  Expérience générale 
Évaluation :
1

I chose a vehicle that was advertised as $19,95/day. When I arrived at location the price was $99 for the rental and the person there was unable to explain why the cost was FIVE TIMES the advertised price. This is classic bait and switch. You got me this time but I will endeavor to not use UHaul ever again. Stop fucking the consumer with unclear advertising. Will not recommend UHaul to my friends and business associates. The ratings above are based upon being 'Bait and Switched'.

PAUL L. 
Évaluation :
1

The trailer smelled really bad like weed. It made all our new furniture smell like weed. When I asked the associate about possibly getting a discount he just said the management didn't care and that the never give refunds or discounts for any reason. The door on the trailer also stuck closed every time I used it. I also had to hose out the trailer before I could even use it. It was nasty and stained all our mattresses.

JOSEPH ANTHONY G. 
Évaluation :
5

Keep up the good customer service

CHRISTOPHER DEVO J. 
Évaluation :
1

Way too expensive Never again

ROSS T. 
Évaluation :
4

Minus the homeless and bums in the parking lot and it would be a good location.

Mark P. 
Évaluation :
3

Uhaul overall is lacking in customer service. When uhaul arbitrarily makes a change to a reservation, no communication is provided to the customer. Numerous errors from both direct employees and subcontractors of uhaul causes great strife when making reservations for uhaul products. Once all the errors and issues were worked out, the actual cargo trailer worked out great. It's unfortunate it took several reservations to get ONE to come to fruition.

STACI C. 
Évaluation :
5

After Hours lock box

CHAE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA LOUISE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDDIE W. 
Évaluation :
2

I got the run around twice. First on the original day I was suppose to get the truck and then told not available even though was told it would be there. Then switch to the next day in the morning get there and told the truck wasn't going to be there until evening. Told to go out of the way to Puyallup if wanting the truck in the morning. Person not nice about delivery of information.

AMY K. 
Évaluation :
5

Honor the reservations in the manner that they are originally made. Train your customer service representatives not to be rude and disrespectful to customers.

Andrew S. 
Évaluation :
5

N.D.

Andrew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA W. 
Évaluation :
3

Truck rental too expensive. Especially when you charge for the truck, then by the mile including leaving and coming back to the rental location. I would not recommend using a uhaul to other military family as it is simply too expensive especially when moving trucks are needed often because they are always on the move. The mileage rate is outrageous. Also, the truck needle stated I was going 70mph when really it was pushing 45mph barely 50.

PESALELI M. 
Évaluation :
5

I have been using the 9601 Parkland location for a while now and I have never had any issues with the equipment nor with customer service. I highly recommend this location

SHEENA ANN K. 
Évaluation :
5

The truck was clean but had a foul odor.

Michael D. 
Évaluation :
3

Inside of truck was dirty. Tire was low on pressure and when I noticed had to go fill. Lead for lights was bent and needs to be replaced.

ERIC S. 
Évaluation :
5

Great staff - thank you

MARSHALL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL J. 
Évaluation :
5

I've always liked U-Haul good company

SUSAN S.  |  Premières impressions 
Évaluation :
4

Long storage access time would make a big difference on access, times of helping hand available after work hours with family and friends. .

Emiliana N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie B.  |  Online Move In 
Évaluation :
4

The directions to get into the door where the storage rooms are could of more direct. I had to slide my access card in one door and into another door. If is was not for another employee who was on a break I would been confused how to get into the building.

jenifer j.  |  Premières impressions 
Évaluation :
5

Awesom staff! Very helpful

Gloria H.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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