Customer Reviews for U-Haul Moving & Storage of Pasadena

9 452 évaluations

552 S Raymond Av   Pasadena, CA 91105
(S Raymond @ California)

(626) 795-6888

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(626) 795-6888

552 S Raymond Av
Pasadena, CA 91105
(S Raymond @ California)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

TINA P. 
Évaluation :
5

Everyone at the three different locations we either picked up or dropped off equipment from was excellent. I had a horrific experience with a moving company and everyone associated with UHaul has made this difficult move a bit easier. Their efforts are greatly appreciated.

STEPHEN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN P. 
Évaluation :
5

Always a great Experience with your U- haul family and fellow employees!

John H. 
Évaluation :
2

The representative at reception was not so caring. The first car was clean but the check engine light was on and the back door did not shut close easily so we asked for another van. The other van we got was extremely dirty outside that we could hardly see through the window and had to use the wiper washer to clean it up a bit. Inside the van was poorly clean and smelled like dirt and manure everywhere and since we were in rush we just took it. But we could not stand the smell inside! Very very poorly maintained van in terms of cleanliness. Returning it was easy and fast so thank you.

JOHN D. 
Évaluation :
5

Great experience. Have not rented in a long time. So much easier. Walk in reservation was pleasant and efficient. Check in took less than 10 minutes on a Saturday. Was offered help in the lot finding the Van. Good equipment. Better gas milage than I expected. Someone met us in the driveway at return told us to leave the key on the seat and the email was mailed. Will return to this location again. Thanks

PETER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ENRIQUE S. 
Évaluation :
4

Long lines

Daniza N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY G. 
Évaluation :
5

Great customer service courteous helpful staff

BENJAMIN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA G. 
Évaluation :
5

Nothing all good

LORENZO P. 
Évaluation :
5

very nice job all the way around.

VINCENT G. 
Évaluation :
4

Expensive

Hojjat K. 
Évaluation :
1

Reserved a van at location 1 ... the van wasn't there, no explanation Went to loaction 2 ... van was there but would not start Went to location 3 (w/out a reservation this time) no vans available Went to location 4 (on S Raymond) ... van was there! Yaaay! Never again.

THOMAS P. 
Évaluation :
5

Everything was super fast and efficient. I haven't rented a uhaul in years but this feels like the easiest experience I've ever had. Merci.

Richard A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIMING Y. 
Évaluation :
1

I dropped my trailer of early but was charged for extra days and then told I HAD TO PROVE I dropped it off early, becasue the check in agents didn't do their job correctly. I eventually got it refunded, but I was still charged and extra >60 $for the drop off location's mistake!

SENECA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAUDIA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angsagan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KURT H. 
Évaluation :
4

My only problem with this location is it is hard to get them on the phone and going through some operator in another far off place is rather frustrating as they don't have the info that I need. I have had several hitches installed there and they have the best deal in town. Highly recommend them. Also there is no parking area designated for customers so it is a bit of a challenge to figure out where to park as there is always a million trucks and trailers stored there and virtually no street parking either. Otherwise I find the staff friendly, willing and very helpful which these days is the exception rather than the rule.

Jacqueline E. 
Évaluation :
3

Staff more patient at check-in and offer more complete directions.

Constantino V. 
Évaluation :
2

This location has consistently disappointed. Either equipment unavailable, or trying to overcharge. Yesterday we returned a clean truck, gruff employee said what about drivers compartment? So I vacuumed and wiped down that, still an extra 25 $cleaning bill on my charge card. 1 hr hold on customer service line.

IVAN Q. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Connie S. 
Évaluation :
5

They quoted me a price over the phone but charged me more when I picked it up

WILLIAM T. 
Évaluation :
5

Dion at the Pasadena/Raymond Ave location was great!! He explained how the trailer hooks up to my Suburban and how the rear gate works, very enthusiastic person.

PEDRO M. 
Évaluation :
4

Not immediately clear where the truck was parked, had to search the lot for a bit. Truck was blocked in.

Lauren R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDY M. 
Évaluation :
4

Needs more after hours equipment return space.

Kelvin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRGINIA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLINTON W. 
Évaluation :
1

the online/mobile check-in/check-out was VERY time consuming! Wasted so much time! I would do the traditional way of getting the key and return the key next time! The whole process was VERY frustrating!

Rui J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samson K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

alex s.  |  Premières impressions 
Évaluation :
5

Nothing. Well done integration of web and brick and mortar. Excellent.

JAMES M. 
Évaluation :
4

My truck had 130 000 miles on it, the interior was beat up, the drivers seat had huge gashes in the material. To be fair, the vehicle is clean, but showing it's years.

Peter S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Galen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERWIN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY R. 
Évaluation :
3

Vehicle was fine. Staff was not friendly. Location has no parking for short-term rental. Forced to park on the street (if spaces are available with two hour limit, or pay for parking at a pay lot. Rental was for four hours. Logistics on the lot are a mess with blocked access, and vehicles parked wherever making it challenging to maneuver in, around, and out.

JOSEPH W. 
Évaluation :
5

Fasteners in U-box floor should not be sticking out somebody could get hurt or damage the furniture

HILARIO M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ISAAC A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICTOR Z. 
Évaluation :
1

Although the staff was friendly, they didn't have my reserved unit available which required a downgrade in size and was on the second level with no elevator. This required multiple trips up and down with heavy boxes and heavy furniture to a non-air conditioned second level. This was very frustrating and took 3 hours to load the unit where it should have been up to an 1 hour with the reserved unit that was on the first floor.

Isaac A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HAMLET O. 
Évaluation :
5

I can't think of a thing. Easy In and Easy Out, Picking Up and Dropping Off. Can't get easier than that.

JOHN V. 
Évaluation :
4

The passenger mirror was loose. As I drove away it moved out of position and I couldn't see on the passenger side.

DARRELL J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DARLENE R. 
Évaluation :
5

My experience was good. Staff was efficient and friendly.

ALFRED L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTINA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SINH L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUGLAS H. 
Évaluation :
5

Great experience

AMY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAJU C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH N. 
Évaluation :
5

Loved the digital check in process. It was so easy.

Emily L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
3

The vehicle had unstable mirrors on both sides and it was a hazard and put in danger my life

MANUEL V. 
Évaluation :
1

Guy at the counter was kind of an asshole.

Russell D. 
Évaluation :
1

How do I return the truck a week ago, get a final bill and then get another a bill a week later. Also said I was going to get call back from the manger never did. Total joke of company.

Alejandro P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANCE N. 
Évaluation :
4

Service was great quick and easy.

IRENE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNNELL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD S. 
Évaluation :
5

I love U-Haul. U-Haul has been a lifesaver for me. Employees are great as always and reasonably fast.

EZEKIEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAKOBI G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOLAJIELIZABETH M. 
Évaluation :
3

Mobile reservation system turned out to make trouble than it is worth. Too many steps required when I arrived at the location to complete reservation. Employees seemed to resent mobile reservations.

James B. 
Évaluation :
5

The truck had several bumps and scratches and the light for oil change needed was on. So maybe a better upkeep of the trucks. I didn't mind because I was just picking up something and dropping it off.

ADRIANA L. 
Évaluation :
5

The locations were great, but dealing with customer service over the phone and being shuffled around to 4 different U-haul locations up to an hour away to fulfill my reservation was extremely stressful and burdensome. I could have picked up the truck from my initial location the morning of my reservation, but didn't end up with a truck until 4pm because of the poor communication between locations and corporate and the reservation/inventory system.

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES K. 
Évaluation :
5

Better communication as I was told my hitch was in but it was not. Luckily I brought in my own. The installer was great!

Sil O. 
Évaluation :
5

Friendly and efficient staff!

BORIS B. 
Évaluation :
5

truck needed shocks and radiator light was on entire time but worked fine; but location and people are awesome!

Edward S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

Just want to recognize Carlton's optimistic customer service style. Really made my day with his positive attitude and just willingness to help. Made my experience that much more enjoyable.

HUMBERTO E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin and D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen P. 
Évaluation :
5

Helpful and friendly gentleman at the front. Easy pickup/drop off and simple reservation online.

MICHELLE C. 
Évaluation :
2

Obvious preexisting vehicle damages should already be noted. The location was understaffed on multiple occasions. Posted hours of operation did not match reality.

JAY S. 
Évaluation :
4

I left my handicap placard in the rental van. I called the location and even went there. It was taken and not returned.

VATCHE Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig S. 
Évaluation :
5

Excellent U-Haul location. Very friendly staff. I'll use this location from now on.

CRISTINA F. 
Évaluation :
5

It was speedy process, accommodating me the customer with utmost courtesy, ,patience and smile. Loved the agent who helped me. Thank you all for a great job🙏😃Stay safe and happy

MARGRET G. 
Évaluation :
5

Everyone was friendly and pleasant. Must be good management.

LORETTA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Curtis L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHAEDRA ANN M. 
Évaluation :
5

Nothing, service was great! I will come back when I need to.

PRENTICE D. 
Évaluation :
5

Shanna is an exceptional customer service person. She handled my issue of a late fee without my asking her to. I was apologizing for not reporting that the unit was empty and that I cost them the ability to rent it sooner. I fully had accepted that I owed them the fee. I'm a senior citizen with knee & back issues. She remembered that I had come in earlier with daughter to return the truck & noticed that was having difficulty walking. The truck return had complications that were resolved and once again Shanna was part of that process along with manager, James Dexter. Merci.

TONI M.  |  Expérience générale 
Évaluation :
5

Their only one thing the Los Angeles u haul has a elevator I wish the Pasadena u hauls had a elevator

Arthur J.  |  Premières impressions 
Évaluation :
5

great service,

MIN S.  |  Expérience générale 
Évaluation :
4

You should inform renters right off the bat that there will be regular increases on the monthly rental fee. This is one of the reasons we left. You should also consider expanding the parking lot. It's too small for a company that offers a lot of services. I witnessed a confrontation between a customer and one of the staff yesterday precisely about this issue. It becomes too hot in the storage facility at times. Consider turning down the thermostat during warm/hot days

Noel R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paige D.  |  Expérience générale 
Évaluation :
4

The bathroom door seemed to be locked always, probably COVID related. Other then that, good thanks!

Ryan D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Serjik M.  |  Expérience générale 
Évaluation :
5

Your employee that waited on me was very professional ,polite and kind !

Marcia J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christian B.  |  Premières impressions 
Évaluation :
5

Very helpful and made everything so easy for me during my moving process. I really appreciate all your help and all yours employees were really nice and helpful.

Cynthia L.  |  Expérience générale 
Évaluation :
5

Great help and assistance when I needed it and even when I just came on to the lot. Great crew there! Thank you all!

Barbra W.  |  Expérience générale 
Évaluation :
3

I asked for receipt to be email and it has not, and your system was "down" and had to wait 30 minutes to pay for 8 months of storage. Would like rent not continue to raised I have been here since 2013, 6 years is the cut off of storage rent increase if not may find another, and there was a White male worker, no name tag, being very annoying and female Black was also annoyed by him she said something about gas he was working on, he also said "your storage went up another 5 bucks". when general manager came out that guy was gone from office. I would expect UHAUL not to have such employees, mouthing off so much he did nothing just sit around cashier. Not what I want to see, will avoid going in to office.

LUIS M.  |  Premières impressions 
Évaluation :
5

It happens to be one of the best places I ever move my junk into

YASHICA A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phaedra H.  |  Expérience générale 
Évaluation :
5

STAFF WAS ACCOMMODATING, ESPECIALLY AS i HAD VEHICLE DIFFICULTIES DURING THE DROP-OFF PROCESS. EVERYONE WAS PATIENT AND AS HELPFUL AS POSSIBLE

Keith W.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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