The staff was incredibly rude. At one point, when I was waiting in line, the cashier was literally yelling at another employee through a radio because she didn't know how to make the computer work. When I went to get checked in to my storage locker, the guy who set it up didn't know how to use the key card system. It took 45 minutes or so. When he was done, he confessed that he had never been in the storage building. Parkin g is a nightmare. When I was finally checked out, an 18 wheeler had blocked the driveway so I couldn't leave. There are many other storage facilities in town. I would choose any of them over this one.Bryan H. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Pasadena
Pour nous contacter
Pasadena, CA 91105
(S Raymond @ California)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.ANGEL G.
It was wonderful, all associates was prompt and helpful.LEWIS L.
Le client n'a pas laissé de commentaire.THOMAS F.
Staff was very helpful and courteous even though it was Thanksgiving Day. Great service from everyone.MARLON C.
Staff had TERRIBLE attitudesâ€¦ the man who handled my transaction was a know-it-all. It was not a good experience at allâ€¦ I am a very easygoing guy and don't expect much but even then, it was SO negative and it didn't have to be at all!MITCHELL L.
Le client n'a pas laissé de commentaire.HADI A.
The customer service phone rep/scheduler I spoke to on 11/24 was EXTREMELY rude. Unfortunately because of that experience I will never rent from UHAUL again.A'FALON K.
Truck got the job done! Steering wheel was kinda gross, and key didn't work until I was told to "keep jiggling it" which sometimes took several tries. Easy online check-in and out.KRISTEN B.
Le client n'a pas laissé de commentaire.Karen D. | Expérience générale
Thanks Shanna,Deon,Carlton and Jim. Excellent Staff.My Other 2 Buddies forgot there namesSHAKOBI G.
Le client n'a pas laissé de commentaire.Alegria C.
Le client n'a pas laissé de commentaire.NIKITAS K.
Le client n'a pas laissé de commentaire.JORDAN G.
Le client n'a pas laissé de commentaire.SERGIO V.
Make sure the windows are clean on the vehicle's Make sure the last person didnt smoke in the vehicle Over all fast placeJOSE G.
Le client n'a pas laissé de commentaire.LEONEL N.
Le client n'a pas laissé de commentaire.REBECCA N.
Le client n'a pas laissé de commentaire.AARON F.
Hello just clean the winshieldANGEL C.
Wait time at 7AM when the store opens is an issue, took about 25 minutes to get the truck. Also, most of the better/longer ratchet straps were sold out and I had to purchase 8ft straps that were short for my job, but overall this was a terrific rental and truck experience. Merci.EVAN R.
Le client n'a pas laissé de commentaire.DREW D.
Le client n'a pas laissé de commentaire.Joann M.
Terrific team, starting with front desk to returns, people who worked there were genuinely friendly, patient and helpful. ThanksRUTH A.
No sure if there is something that you can do but the customer before me left a strong order of cologne which they may love but it may me nauseas.Tony F.
Le client n'a pas laissé de commentaire.Zachary G.
Le client n'a pas laissé de commentaire.HOURIG J.
I had enough furniture pads but the moving help team I hired in NJ didn't use most of them. The moving help team in Pasadena, CA was great, and they noticed that most of the furniture was not wrapped in the pads provided. In some cases, this resulted in some minor damage to my furniture.Lois H.
The trailer was in horrible condition. It has an electrical issue that drained both batteries in my truck. I had to call AAA twice to jump start the vehicle. Plus the trailer is so out of alignment that it tracked at an angle behind my truck. And when I turned it it nobody really cared. And nobody did anything. I am not through with this yet.STEVEN S.
I rented a trailer and got all the way to my storage unit to load up but when I opened the back it was completely filled with boxes and trash. Such an inconvenience because I had to leave the storage and go dump all the trash. It set me back a hour. Not happy at all!!CARLA L.
Staff were customer friendly!SABINA A.
This was the best U-Haul I've ever been to. Wonderful/kind customer service, easy pick-up/return. Will be using this location again!Tara S.
Le client n'a pas laissé de commentaire.CYNTHIA K.
Le client n'a pas laissé de commentaire.GASPAR U.
Great service!YVETTE M.
Le client n'a pas laissé de commentaire.Jacob M. | Expérience générale
I came to this location after the location where I had originally made my reservation was unmanned and closed with no explanation. Boy, am I glad I came to this location instead! They were professional, courteous, friendly, helpful, and efficient. Absolutely terrific customer service.DOUGLAS G.
Le client n'a pas laissé de commentaire.MARY M.
Le client n'a pas laissé de commentaire.JANET E.
Le client n'a pas laissé de commentaire.Theodore B.
Front desk lady was very helpful and efficient. Merci.SIRINA N.
Le client n'a pas laissé de commentaire.amber R.
Thanks for your excellent customer service!Troy C.
Le client n'a pas laissé de commentaire.XOCHITL R.
Pick up was great; several employees inside and out. Van was spacious, and clean, and comfortable. Upon return, there was only one truck check in employee (which was fine, unless you needed a receiptâ€¦in which case there was a wait, but not a problem). The problem stemmed from the inside check in customer serviceâ€¦there was no one at the desk, and no way to call anyone; when an employee finally came in (assuming to start his shift), he went directly to the restroom and didn't acknowledge us, nor at least indicate whether or not someone would be with us soon). I waited about 10 minutes for a rep to come in and give me my printed receipt. Overall I would rate 4 stars, even despite the wait (I'm not expecting instant gratification, but some â€œsigns of lifeâ€ would be nice).MONICA G.
Service members very unprofessional and rudeVanessa Q.
Le client n'a pas laissé de commentaire.MARY B.
Extremely patient and courteous attendant helped me through sorting out what my options were. Very helpful and kind. Easy return also a plus! Thank you so much!NADJA C.
Great service, thank you.CARLOS S.
I had a very friendly experience, customer service is spot on!!CYNTHIA T.
Can't think of anything.MARY B.
Very fast and friendly staffANTHONY M.
The service i recieved was not acceptable. the guy at the counter was rude and abnoxoius. I told him i was there and that i had a reservation for a car trailer. He asked me what size trailer and i said i dont know and he told me i didnt need to give him an attitude and told me to go get helped by his manager. And the manager heard all of it and did nothing. I would never use this place again! Also the lady that took my reservation over the phone was rude The dimensions of the trailer were irrelevant. I told him i had a reservation. He should have asked for my name. When i made my reservation the dimension of the trailer were not provided to me nor should i have been treated that way by that ignorant employee and weak manager for allowing it!! that branch should be cleaned out and new managment should be brought in. I think these people are racist and this is why they behaved that way!TROY F.
It would be better to give the customer a truck at the location they request. I had to travel 30 miles out of my way to get a truck, and then I was charged extra because I picked it up at a different location than the one I ordered it from.MICHELE P.
Le client n'a pas laissé de commentaire.KRYSTAL R.
Le client n'a pas laissé de commentaire.JAMES E.
As always they were quick to help and generally they're not eSTEFANIE Y.
Le client n'a pas laissé de commentaire.KENNETH Z.
Awful customer service. Unfriendly staff inside the office. The majority of the staff outside spend too much time talking amongst themselves.Sean F.
Nice, polite, and helpful team.AKHVINDER S.
Le client n'a pas laissé de commentaire.JUDIE J. | Premières impressions
Both Pasadena and Atwater UHaul Centers have Por customer service. Pasadena South Raymond Office suddenly told us that there were no storage available after we have already loaded up your truck with boxes to be stored. Then by phone, they called Atwater Fletcher UHaul Center inquiring for availability of storage space. The Michael staff of Atwater Confirmed that there was. So the truck left for Atwater. I personally called Atwater to pay online the storage space which initially, even in Pasadena they did not allow me to pay unless the items were there. Suddenly again, the guy who answered said that there's no available space there. How do you call such kind of customer service? Inefficient. Unreliable. Cannot be trusted.. Do improve your work ethics and don't keep your customers going around specially I received a storage space three weeks prior pick up.EDWARD C.
Le client n'a pas laissé de commentaire.DAVID H.
Le client n'a pas laissé de commentaire.Kenzo P.
Le client n'a pas laissé de commentaire.TAILEE T.
Le client n'a pas laissé de commentaire.Maya M.
The experience in general with u-haul was horrible, the customer service was not any better. For anyone moving I would not recommend this company in general.Diana S.
Le client n'a pas laissé de commentaire.GREGORY R.
Le client n'a pas laissé de commentaire.ANISH K.
Unfairly charged 30 $for returning uHaul with 1/16th under the fuel gauge line compared to when picked upDENNIS M.
Staff is always on it, equipment is great every time, it's the go-to locationCAPRICE S.
Le client n'a pas laissé de commentaire.Stephanie T.
Le client n'a pas laissé de commentaire.BRIAN M.
Good service. Easy to use.THOR H.
Le client n'a pas laissé de commentaire.KARLA M.
Le client n'a pas laissé de commentaire.Luann P.
Easy, smooth rentalROBERT N.
Le client n'a pas laissé de commentaire.HAROLD F.
Le client n'a pas laissé de commentaire.luwanda A.
It was a nice environment, the only set back for me was, there was only one cashier. It took awhile for the other 2 too come in and help. Overall, it was very nice.Octavia S.
Le client n'a pas laissé de commentaire.Mackley M.
Le client n'a pas laissé de commentaire.David A.
Le client n'a pas laissé de commentaire.ANNEELIZABETH S.
Flawless this time. Keep up the good work.BRIAN L.
They were very helpful with the serviceCELIA V.
Le client n'a pas laissé de commentaire.CATHERINE N.
From the cashier to the manager all the way around To the employee working at the receiving vehicle section. How comprehensive and well you all did to make everything go smoothly and affective. There was a discrepancy on my end In several moments but you all where understand. Not to mention you have every piece of equipment you could possibly need to move any thing from an office building, residential home, Down to Massive Egyptian pyramid blocks. I will definitely be recommending this location specifically to anyone and everyone I know that needs any moving equipment rental. I am a foreman driver for a company and I was very happy with my whole experience. Thank you so so much!!LUKE S.
Le client n'a pas laissé de commentaire.NORMA D.
Le client n'a pas laissé de commentaire.KEN K.
Le client n'a pas laissé de commentaire.Ricardo U.
Le client n'a pas laissé de commentaire.YAMATO O.
I was helped right away, but there were some people that came in behind me and were waiting. Would have been courteous at least for the first one or two to say something like â€œI'll help you right after this customerâ€. Also, maybe some help in the parking lot coming in and out with the larger truck. Great experience overall.PAUL G.
Le client n'a pas laissé de commentaire.HOWARD M.
Le client n'a pas laissé de commentaire.Enrique S.
Le client n'a pas laissé de commentaire.CHRISTOPHER S.
Le client n'a pas laissé de commentaire.Walter S.
Le client n'a pas laissé de commentaire.GILSALVADOR J.
The computers in this location kept failing so completing the transaction took way longer than it should have renting it even though the pick up truck I rented was reserved over the phone. But over all I had an excellent experience and customer service was the best !JESUS B.
Le client n'a pas laissé de commentaire.Charles H.
The best staff . Very knowledgabke, professional, helpful, polite and happy to assist. 5 stars for all the staff from the beginning to the end of my rental. Excellent.JUDY A.
Guys outside were great.Travis K.
Le client n'a pas laissé de commentaire.NICHOLASMICHAEL C.
Make it easier to find and locate vehicles rented through the mobile app. Make it more clear on how to pick up moving pads when checking in through mobile app.JOSEPH F.
made the reservation online, was in and out in under 20 mins. staff was quick and competent.JEFFREY L.
Le client n'a pas laissé de commentaire.Emily B. | Premières impressions
Le client n'a pas laissé de commentaire.alex s. | Premières impressions
Although the staff was friendly, they didn't have my reserved unit available which required a downgrade in size and was on the second level with no elevator. This required multiple trips up and down with heavy boxes and heavy furniture to a non-air conditioned second level. This was very frustrating and took 3 hours to load the unit where it should have been up to an 1 hour with the reserved unit that was on the first floor.Isaac A. | Premières impressions
Their only one thing the Los Angeles u haul has a elevator I wish the Pasadena u hauls had a elevatorArthur J. | Premières impressions
I asked for receipt to be email and it has not, and your system was "down" and had to wait 30 minutes to pay for 8 months of storage. Would like rent not continue to raised I have been here since 2013, 6 years is the cut off of storage rent increase if not may find another, and there was a White male worker, no name tag, being very annoying and female Black was also annoyed by him she said something about gas he was working on, he also said "your storage went up another 5 bucks". when general manager came out that guy was gone from office. I would expect UHAUL not to have such employees, mouthing off so much he did nothing just sit around cashier. Not what I want to see, will avoid going in to office.LUIS M. | Premières impressions
It happens to be one of the best places I ever move my junk intoYASHICA A. | Premières impressions
STAFF WAS ACCOMMODATING, ESPECIALLY AS i HAD VEHICLE DIFFICULTIES DURING THE DROP-OFF PROCESS. EVERYONE WAS PATIENT AND AS HELPFUL AS POSSIBLEKeith W. | Premières impressions
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