Évaluations des clients U-Haul Moving & Storage of Pasadena

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Pasadena

Cote générale :

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EDUARDO D.
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Good and friendly service.

NOE A.
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Employees were friendly and helpful at pickup and drop off.

DANA W.
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Le client n'a pas laissé de commentaire.

CONNIE B.
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Le client n'a pas laissé de commentaire.

JOHN B.
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I asked for furniture dollies..they said ok they can do that..I get there and they said they didn't have any availability. I wish they would let ppl know this ahead of time so they can be prepared..and this isn't the first time they messed up mine and other people's schedules..

Gabriel M.
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Le client n'a pas laissé de commentaire.

TATYANA C.
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Le client n'a pas laissé de commentaire.

Jorge L.
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nothing , customer service was good

WALTER RONALD JR C.
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All the equipment isn't one way rental. All the unit's should be available for one way rentals. Some moves are not local and having to bring the unit back to the same store you rented from is not beneficial to the customer, and causes extra hassle and expense. I was not happy about having to bring the unit back to Texas after delivering furniture to Mississippi.

LESLIE S.
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Le client n'a pas laissé de commentaire.

JOSE P.
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excellent service

DEREK C.
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Le client n'a pas laissé de commentaire.

MANUEL C.
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It was a fast and efficient service both for renting and returning the equipment and very good condition of the vehicles

Samara C.
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Le client n'a pas laissé de commentaire.

STUART T C.
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Le client n'a pas laissé de commentaire.

John S.
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Good place

MARIA B.
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No comments. I was satisfied with the service,

ALAN D.
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Le client n'a pas laissé de commentaire.

Janie S.
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Le client n'a pas laissé de commentaire.

Ronald S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JORGE R.
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Le client n'a pas laissé de commentaire.

Cory L.
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Fastest I have been in and out ever

ELVIS P.
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Le client n'a pas laissé de commentaire.

erika h. | Expérience générale |
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Le client n'a pas laissé de commentaire.

MICHAEL H.
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Le client n'a pas laissé de commentaire.

Matthee D.
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Le client n'a pas laissé de commentaire.

David P.
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All was great

Peter B.
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Le client n'a pas laissé de commentaire.

Angela H.
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Have better running trucks especially with someone like me a 60 yr grandma it was not fun using a bad running truck n when i was tell staff they were not concerned about my safety

KARTIKEY B.
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Le client n'a pas laissé de commentaire.

Gonzalo C.
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Le client n'a pas laissé de commentaire.

Mario R. | Expérience générale |
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Muy seguro y limpio agradecido por la atención

HELEN V.
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Le client n'a pas laissé de commentaire.

Roger C.
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Le client n'a pas laissé de commentaire.

CORINA R.
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Le client n'a pas laissé de commentaire.

Elizabeth A.
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The dolly that I ordered was not in the truck and I still got charged for it.

ALFREDO B.
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Nothing great job

Alejandra V.
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Le client n'a pas laissé de commentaire.

mandy v. | Premières impressions |
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The whole staff was very friendly and helpful ,the process was fast and easy.thumbs up to all staff

DONALD S.
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Le client n'a pas laissé de commentaire.

Ambrosia J. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Walter C.
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After upgrading lockers we had to switch 3 times because they didn't know which ones had locks on them from housekeepers or personal use. Took 2 hours to get started loading our unit.

Lejoy D.
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Le client n'a pas laissé de commentaire.

heidi j. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Silvia F. | Expérience générale |
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Todo muy bien 👌 excelente servicio 😊

RONALD A.
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Donald was great.He got me checked in , hooked up and on the road quick!! Then met me at truck when I returned the trailer. Unhooked it and already had me checked in and the receipt sent to E mail.It took less than a minute,Which was great because I was tired from moving.I highly recommend this location which has been in business a long time at the same location.

SANDEE W.
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Le client n'a pas laissé de commentaire.

Thomas W.
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Le client n'a pas laissé de commentaire.

RANDY A.
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Le client n'a pas laissé de commentaire.

Susan M.
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Great experience with employee at Red Bluff location!

Susan M. | Premières impressions |
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My storage experience was great! The guy I dealt with was thorough and very nice. However, check in 4 my uhaul vehicle was HORRIBLE! The website would not upload my pic on step 5 of 5 and after being on hold with uhaul's corp office for almost 45 minutes, I took a screenshot of the page and dropped the key in the drop box! Now I have to get up at 7am ro call the location!

JASON V.
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I prepaid did express check in and I waited almost an hour for my rental there was a used masked left in my truck as well a receipt of some kind ...when I return 1 employee saw me pull up but yet no one not 1 person came up to me I so walked In side was told to ask the guy on the side of the building ... I told him the gay watched me pull in didn't welcome me at all worst costumer service ever M

Naomi R.
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The associate attending the lot was very helpful. Thank you for everything.

Chelsei S.
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Le client n'a pas laissé de commentaire.

MUBARAK T.
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Nothing to say Excellent service Thanks

Michael B.
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Le client n'a pas laissé de commentaire.

ELOINA M.
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Everything was OK no problems.no waiting good service.thanks.

Donald C.
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Great help by the staff

John R.
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Le client n'a pas laissé de commentaire.

Robert S.
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Le client n'a pas laissé de commentaire.

KIMBERLY B.
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After a not so good experience with the Uvaldy location, I was transferred to this location. The only thing is I hope that I don't get hit with Toll fees since I was sent there and I live on the other side of the beltway. Everyone was friendly and professional there.

JOSE P.
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excellent service

Nina C.
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The young man who assisted us was very nice. He enjoyed his job. I was pleasantly surprised at how easy it was to use the on-line reservation and check-in (even when I was forced to reschedule twice).

RONALD W.
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Le client n'a pas laissé de commentaire.

John P.
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Le client n'a pas laissé de commentaire.

Renee S.
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Easy and great service

DON KEITH H.
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Le client n'a pas laissé de commentaire.

Marium M.
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Le client n'a pas laissé de commentaire.

Tim M.
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Filled out all requested info on line for my reservation including photos of my Driver's License. New guy on the desk combined with computer problems and it took me 45 minutes standing at the desk to finally get the key to my rental. Absolutely horrible service.

PAUL S.
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Super friendly and helpful

TROY J.
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#1 C¹ustomer service. Always friendly, courteous and respectful. This team of staff goes well beyond satisfying their customers. Tell me any place that you go for a U-haul, truck, trailer, tow dolly rentals etc throughout the years that has this kind of excellence in service. You don't come across this kind of excellence service center often. Pasadena, Tx on Red Bluff Rd is your place for your needs. Great Job Staff and thank you again for all you do for your customers. Your customer, Troy Jones

Delta R.
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The truck was clean on the inside, and the Dolly worked great, however after loading the truck and starting my move I discovered that the transmission what is messed up .

ANTHONY M.
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Le client n'a pas laissé de commentaire.

John S.
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The person helping me was great. She was polite, knowledgeable and very quick to get me out the door and on my way. Very good experience

LARRY C.
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Le client n'a pas laissé de commentaire.

JUANITA L.
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Le client n'a pas laissé de commentaire.

JIMMY B.
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Le client n'a pas laissé de commentaire.

Jason H.
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This was not the location I reserved my trailer from. Twenty minutes before I was to pick up my trailer Uhaul called and told me the unit I reserved over three weeks before was not at my original location and I would have to go 18 miles away to get this one. The facility is poorly set up and difficult to get out of and into. Not happy with this experience at all.

BRANDON LESLIE H.
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Everything was perfect. Down side was that location changed after reservation was made. Enjoyed newer location and friendliness of staff and concern that my request were satisfied

Rebecca V.
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Other than each time I went in, there was always a line of about 4 customers waiting to be helped, the customer service was really good. I had a 15 minute wait each time but once I was helped, the customer service was awesome.

Emily M.
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Return process was unorganized. Not enough employees to check-in customers, help customers in the store, and help customers returning trucks.

MARK ANTHONY T.
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Le client n'a pas laissé de commentaire.

Nikea C.
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Le client n'a pas laissé de commentaire.

Krista G.
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Overcharged, didn't have anything ready. Had to go to 3 different uhauls for a dolly that was suppose to be in truck

JEROME J.
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Le client n'a pas laissé de commentaire.

GENOVEVA O.
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Le client n'a pas laissé de commentaire.

PAMELA Y.
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Le client n'a pas laissé de commentaire.

VICKIE LYNN C.
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Le client n'a pas laissé de commentaire.

Tiffany F.
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Le client n'a pas laissé de commentaire.

DOMENIA S.
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We didn't have any issues with the truck just the trailer

DOMENIA S.
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The trailer I pulled my truck on was not operational they didn't give me all the parts to it. Several pieces were missing to it so it didn't perform the way it should have making it very difficult to move around. We had to call road side assistance and they had to come and get it a mess

Roger J.
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Le client n'a pas laissé de commentaire.

Jennifer R.
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Everything was good

GILBERTO G.
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Very poor customer service. Reserved and confirmed through the phone a pick up of a 20 foot UHAUL truck. Representative who I made contact with ( Very Polite) started the check out process and before everything was completed he went ahead and canceled the process and gave the UHAUL to someone else. Representative went ahead and said that he would give me a 26 foot with no extra charge. I went ahead and told him that I did not need a 26ft UHAUL as I was moving out from a one bedroom apartment. As I was expressing my dissatisfaction another representative jumped in and yelled very rudely and in front of other customers that if I was not satisfied with the truck that I was given that I can just cancel and leave the store. Is that the way to treat your customers????? We clearly go to UHAUL because we are in need. If I left the store, where did he think that I was going to find another truck especially if it's last minute???? I regret not getting his name but he was wearing a cap, eye glasses and has a long reddish beard. This person needs to get talked to. Is it wrong to express one's dissatisfaction in this store? Seems like this guy has a short temper.

Sarah S.
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Le client n'a pas laissé de commentaire.

MARK K.
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Le client n'a pas laissé de commentaire.

NIKEA C.
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Great experience start to finish! I was really impressed with the efficiency and ease of process. I've been to other UHauls and it was chaotic and disorganized to say the least.

JOSEPH T.
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They ripped me off

Jose C.
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Le client n'a pas laissé de commentaire.

Guadalupe G.
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Le client n'a pas laissé de commentaire.

LORI H.
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Completely unprofessional, they we're not helpful in way regarding what is the proper equipment or where to find obtaining proper equipment from my towing hitch they were rude they were more worried about the personal conversation they where having a LOUO, very argumentative personal conversation so I had to wait on her to answer where I could find the equipment needed and upon returning the trailer we had to wait on your employees because the ice cream truck was rolling in, so they could get the good ice cream... INSTEAD OF TAKING CARE OF YOUR CUSTOMERS.... I WILL NOT BE BACK at This POINT I WOULD PAY DOUBLE TO Your competitors

Craig B.
Évaluation :

I rent U-haul frequently. Was told I'd be charged 1 day if I brought equipment back after closing but before opening Tuesday by manager on Sunday when I picked up at their closing hour. When I returned the equipment Monday night, I was surprised to see I was billed for TWO days by a different "manager". Other manager was RUDE & other words I can't use on a public website. But I can use LIAR & FRAUD. My advice is to AVOID this location like the PLAGUE. I rent U-haul Equipment several times a month from a number of other U-Haul locations and have never had anything but 5 star experiences & have given ratings to for great service. This is by FAR the WORST experience I've EVER encountered, all due to that A-Hole of a "manager". Everyone else at the location was wonderful to work with, but if U-Haul wants to burn years of Positive relationship over $29.99 - They'd do well to remember how once other dominant companies went to bankruptcy - by treating your core customers BADLY. AVOID this LOCATION due to FRAUD & Bad Management.

Roger C.
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Le client n'a pas laissé de commentaire.

NADAYMARIECRUZ B.
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Love it!!! It was pleasant experience.

KEVIN CARL R.
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Le client n'a pas laissé de commentaire.

TYLER B.
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Le client n'a pas laissé de commentaire.

TINA P. | Premières impressions |
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I’m glad you’re there for me to get the To get the unit I needed in a quick short time ... thank you 😊

Ronald S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

JEFFREY BRYAN F.
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Ratchets need a little lubrication.

EDWIN B C.
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When I return the trailer last night before closing, the employee that help us unhook the trailer forgot to close my reservation, I had to call this morning to have UHaul to close the reservation. I wasn't charge for an extra day

Willie G. | Expérience générale |
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Thank You So Much . We would Rent Again.

Mario R. | Premières impressions |
Évaluation :

El personal muy atentos y profesional

Sabrina O. | Premières impressions |
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Le client n'a pas laissé de commentaire.

JIMMIE W. | Expérience générale |
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This facility meet our needs, staff very friendly. Facility clean and secure.

BOBBY T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

raquel r. | Expérience générale |
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Everything here was fine, had no problems getting my stuff in and out, until I had to deal with the staff. The staff is lazy in doing what needs to be done in a timely fashion. Even after leaving the unit, Calling ahead of time TWICE, to make sure I’ll be taken out of the system, my card still gets charged and with an added late fee?? When I call the guy on the phone he says “we’re probably too busy to do a walk through on the unit. “ wow, how reassuring..

Ernest S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JOSHUA H. | Expérience générale |
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Closing on my new home was delayed, having the first month free storage with truck rental was truly a blessing when I had the stress and uncertainty of where to put my stuff from selling my first home. The whole experience at this location was excellent.

brian S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

geidalid p. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Matthew O. | Expérience générale |
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Le client n'a pas laissé de commentaire.

MIRNA G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

jim s. | Premières impressions |
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The uhaul staff was most pleasing and Very courteous and helped me in any way they could Thank you job well done

DARRON T. | Expérience générale |
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Very helpful and knowledgeable would recommend to anyone and I'll use them again.

Kerri W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

philomena g. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Cindy C. | Expérience générale |
Évaluation :

If I had to use a storage again. It would be with y'all. My experience was perfect. The staff really look out for there customer's. And have a honest staff. And all my belongings was taking care of. And the staff went as far as letting me know my storage was not locked properly by my mistake. And called me to let me know. Was relief that went out of there way. To let me know and it was corrected by me. So many thanks. I would really recommend anyone to y'all. Thanks again .

john a. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jose H. | Expérience générale |
Évaluation :

Real good place to store your things ,nice clean storages, will recommend to friends

Tina T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Javier R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Maria Z. | Premières impressions |
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Le client n'a pas laissé de commentaire.

krystl v. | Expérience générale |
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Le client n'a pas laissé de commentaire.

GEISOLHAZEL L. | Expérience générale |
Évaluation :

Great

Walter B. | Premières impressions |
Évaluation :

Your staff did a great job and corrected what the Corpus Christi location failed to inform me that the truck was to be back by 10am on the second day I was told just to return it on Sunday .

Marcos F. | Expérience générale |
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I did have few problems but the gentleman helped me out alot could be more grateful

Luis G. | Premières impressions |
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Great service and very helpful

gwendolyn v. | Expérience générale |
Évaluation :

Liked that I could make my payment on line. Very nice and clean facility.

Mary Ann G. | Expérience générale |
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Just one thing I noticed a small mouse racing thew the drive in between the buildings where I was parked. Trying to get in one of the buildings . I watched for about five minutes. Didn’t make it in.

Adriana G. | Expérience générale |
Évaluation :

Rats everywhere even on your stuff they would not be responsible Bad experience. Las ratas andan por todos lados hasta en tus cosas ellos no se hacen responsables. Pesima experiencia. Rateros en todo

Mary Ann G. | Premières impressions |
Évaluation :

Everyone was very helpful . Most of all-employees are very kind to me . At both locations Kingsville and Pasadena Texas Oh ! thanks for the 30 day free storage..

Ricardo T. | Expérience générale |
Évaluation :

I was paying for a aircondtion unit never worked every time I complained they told me it was because the door was open but did not make sense my locker was on third floor I finely moved out

Shirley N. | Expérience générale |
Évaluation :

Very friendly and helpfully employees

Malik L. | Premières impressions |
Évaluation :

By far the Beat Uhual in the area , with it being quick and easy and well staffed and customer service being beyond amazing

Matthew Y. | Expérience générale |
Évaluation :

I moved in July of 2018. Left a living room set and a bedroom set. Ended up losing the sofas and king mattress to mold and mice. Mice droppings covered the entire floor when I got everything out.

brandt l. | Premières impressions |
Évaluation :

I have been a uhaul customer for over 30 years, I can’t remember feeling more valued as a customer than the red bluff store made me feel. assisting me dropping off trailer, storage & bottle water

Robert L. | Premières impressions |
Évaluation :

Greeted immediately. Process was seamless and quick. Staff was friendly and knowledgeable.

JESSICA V. | Expérience générale |
Évaluation :

Thank you!!

maria z. | Premières impressions |
Évaluation :

I was very impressed I need a unit for 1month and I ended up getting for free, wow that is awesome. I walked out of there still no believing that i had had it for free. Thanks Uhaul, awesome service.

monica a. | Expérience générale |
Évaluation :

Thank you!!!

Thelma J. | Premières impressions |
Évaluation :

The person who took care of me was very, quick and efficient, had the answer to all my questions, very, very professional they both need a raise.

timothy b. | Premières impressions |
Évaluation :

Very nice establishment. Wonderful staff.

beatriz b. | Expérience générale |
Évaluation :

Always there to help and never had a problem

ESTEBAN S. | Premières impressions |
Évaluation :

Gentlemen named gage or cage provided excellent customer service

mario r. | Premières impressions |
Évaluation :

The ladies at the front desk were amazing and really helpful

Gilbert B. | Premières impressions |
Évaluation :

Friendly fast service

Jacob G. | Premières impressions |
Évaluation :

Best Facility ever!

Maria E. | Expérience générale |
Évaluation :

There were dead mice in the corridor and in my storage

mary l. | Expérience générale |
Évaluation :

Very pleased with this facility. Highly recommend their storage and U-haul services.

Nicole A. | Premières impressions |
Évaluation :

Very nice workers

Jasmine P. | Premières impressions |
Évaluation :

Service was amazing at this location. Everyone was nice and helpful the whole way.

Jessica P. | Premières impressions |
Évaluation :

Our rep was very friendly! Very helpful.

MIKE C. | Expérience générale |
Évaluation :

Thank you very much for making my moving experience a snap...Well Trained and Well Maintained crew Thank You U Haul...

Joseph L. | Premières impressions |
Évaluation :

No comments.

ANDREA A. | Expérience générale |
Évaluation :

Great place!

Anthony T. | Expérience générale |
Évaluation :

The manager was very sweet and helpful. Wonderful staff. Kept facility clean and the hours to enter your storage unit were convenient!

gina j. | Expérience générale |
Évaluation :

I was especially surprised that the unit was as well kept as it was and past services were already inside the unit.

Claudia R. | Expérience générale |
Évaluation :

Two big expensive fans that were leaning against the wall the divided the unit behind mine were stolen through some big wide openings ontop of that wall. WsToldNoOneWasLeasingItLieICouldSeeTrashIn it!

WENDY G. | Expérience générale |
Évaluation :

The place was always clean. The staff was helpful whenever I had an issue. Would highly recommend this location.

Keri W. | Premières impressions |
Évaluation :

Awesome customer service

janet p. | Premières impressions |
Évaluation :

FAST EASY

Steve B. | Premières impressions |
Évaluation :

The staff was awsome.i most defiantly will rent from this place again.

Kathy s. | Premières impressions |
Évaluation :

Lady at u haul was great but no one said we couldn't pay cash so when we went to get truck.no way to pay so we couldn't get it.very upsetting

Josie G. | Premières impressions |
Évaluation :

All the workers at this location are prompt kind and hardworking! I would reccomemd all my family and friends to this location specifically.

Antonia E. | Premières impressions |
Évaluation :

Laura and her brother excellent customer service.

samantha s. | Expérience générale |
Évaluation :

I had an indoor unit my belongings were molded and covered in that poop.

Sergio d. | Expérience générale |
Évaluation :

Superxxxxxxxx

LINDA b. | Expérience générale |
Évaluation :

Great service

Maria E. | Premières impressions |
Évaluation :

Very unhappy

maria s. | Expérience générale |
Évaluation :

Staff was not helpful when the elevator broke & I was on the 3rd floor of the storage. I called 3 days in a row & left messages w/customer service no one ever returned my phone call. Worst experience.

megan f. | Expérience générale |
Évaluation :

The facility and staff were A+++. Very impressed and will use their facility again. Thank you,

melissa c. | Expérience générale |
Évaluation :

great service

Marguerite K. | Expérience générale |
Évaluation :

I called and got the call center, I told her about a problem with someone stealing some items off my truck while moving out. The woman told me she would have the manager call me back, it’s been 4 days

Jaime H. | Expérience générale |
Évaluation :

Lara and her team at U HAUL on Red Bluff in Pasadena are the BEST. From the first contact, everyone was helpful, friendly, professional, and also very honest. I am grateful for you. Thanks a million!!

derric p. | Premières impressions |
Évaluation :

The associates explained everything I had and needed to do.

Paul T. | Expérience générale |
Évaluation :

The facility was well light and a clean appearance was always seen. The staff was always helpful. I would recommend UHAUL storage to anyone looking for a storage facility.

darcie j. | Expérience générale |
Évaluation :

Unit was broken into, no security cameras working at the time or even multiple times thereafter. Security gate removed to be replaced and never completed. Removed my belongings because of these issues

JOSETTE W. | Expérience générale |
Évaluation :

Unit flooded and my belongings were full of termites will tell everyone to never ever use u haul. Manager was not helpful and she was rude

MINDY L. | Expérience générale |
Évaluation :

I was denied access to my storage 1st day of move in because staff did not remove their lock, manager wouldnt even call me back. Elevator was out for 2 weeks and still didnt get to talk to manager.

THOMAS A. | Expérience générale |
Évaluation :

Half the staff was rude without just cause. I am sorry I made the decision to use this location.

ALAYNA A. | Expérience générale |
Évaluation :

Worse experience ever with the staff, hired crack head emplyees

lakisha b. | Réservation |
Évaluation :

The young guy who work at the uhaul facility was a real sweet person. I had a good experience from start to finish. Thanks U-haul!

jeff h. | Expérience générale |
Évaluation :

The staff was so friendly and helpful! I had an indoor unit and the halls were very clean, no sign of any pest activity in my unit. They had a controlled access gate they removed, but my stuff was ok.

anthony w. | Expérience générale |
Évaluation :

Facility is ok enough. They get really busy and overwhelmed. My negative revolve around one particular staff member who would always disappear. Left me standing there 40 min upon move out. Not cool.

Albert Carrol E. | Expérience générale |
Évaluation :

During move out some employees were going into each empty space for maintenance and each entry they made caused the alarm to go off. Just a suggestion that they should be able to do this quietly.

lora M. | Expérience générale |
Évaluation :

There were roaches all over the place and it also smelled of urine.. I paid extra to have 24 hour access and yet the sliding door to my building was ALWAYS locked after closing time HUGE inconvenience

jose m. | Expérience générale |
Évaluation :

The first month I paid $150 for a 10x10 That’s the price for a 10x15 Which is what I had asked for When I measured the storage it indeed was a 10x10 STILL NO REFUND FOR OVERPAYMENT. YOUR FAULT

Non reviews have been submitted for this location.

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