Have someone there upon drop off that's capable of picking up and unhooking the trailer. My back was killing me from all the lifting during moving and there was only a young woman there that wasn't able to unhook the trailer from my truck so I went ahead and did it myself.
KEVIN F.Customer Reviews for U-Haul Moving & Storage of Pasadena
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very. Professional
TED D.The storage space was great! Everything was clean and all staff was super helpful!
AMANDA J. | Expérience généraleGreat service the trailer was great for the job i had to do thank you
ISRAEL C.2 of the 3 - 12v dash outlets did not work. was unable to recharge cell phone and use GARMIN at same time interior windshield has a sheen / film. difficult at nite diffusing the glare from oncoming headlites
MICHAEL F.Clerk told me I have so many miles and could turn truck in on Sunday. I shouted up a couple of hours after I picked up and got charged an extra day.
ESTEVAN T.Very friendly personal.
ROY C.The lady who helped me was super helpful and made my experience very easy.
MARISSA RENE D.The staff was very helpful answer all my question
BRENDA S. | Premières impressionsGreat staff! Clean storage facility!
Brittany K. | Premières impressionsAwesome
JOSE R.How can I say this... it was just super easy and simple. I almost thought something was wrong or missing because it was so easy. The guy helped when I didn't understand the mobile feature and when dropping it off, the young lady was entertaining to deal with. My experience was awesome from here.
DARRELL W.This was the only location that had what I needed.
TROY LEE G.Uhaul wasnt what unasked for and was charged more than I was quoted
RAYMOND L.Few fixups.wiper almost falls.
JUDITH S.Charles was very profesional, knowledgeable and patient with all my questions and concerns.
Juan P.La persona que me atendió muy amable y respetuosa excelente gracias
marco l. | Premières impressionsMost ease storage rental
jimmy r. | Premières impressionsdrop off with ofer in Las Vegas was simple and quick
CARL D.As a customer I think for the money that they’re charging they should get some newer storage spaces because the storage spaces look kind of old.Other than that everything else is pretty good I really wish I could’ve been at the climate storage but that was a little bit too pricey so I just one with the lower level which is the regular unit
Latarsha G. | Expérience généraleService was great. Only problems I had was with driver's not being given my correct delivery address.
ZACHARY B.Greet the customer with a Hello and we will be right with you instead of just walking by.
DAVID C.I can't think of a thing. They hooked up the trailer and unhooked it for me. The only reason I had to get out of my truck was to pay. Very good and easy process.
MICHAEL L.great communication skills are very friendly and very helpful thank you
SYLVIA B.Nice and clean, storage unit very well maintained.
Estella H. | Premières impressionsI let the attendant know the vehicle I rent was dirty and was some grass( look like weed ) had the smell. he didn't bother to check on it. I never expect this from this location.
Claudia L.You could let customer rent cart dolly. They would be helpful with a truck full of boxes. I've rented from you many times at this location. I've never had a problem & your people are very knowledgeable about what size truck I've needed.
PAMELA W.Better social skills
NARCIZO C.Everyone was very helpful
gregory r. | Premières impressionsAwesome people working there always doing a good job i recommend lots of people thank one's again
LAURO B.Guy was super helpful and understanding of the situation. Apologized for the condition of the rental and let me slide on the 8 miles I was over because of it. Great service!
BARTHOLOMEW S.Customer service is amazing . Very friendly
DIDIENKIS R.I would highly recommend a friend
Vanessa T. | Premières impressionsGreat employees. I arrived early on Sunday with no reservation and the young man working there assisted me before opening for business. Great customer service!!!!
BETTY B.Great as always
alan F. | Premières impressionsEva was great! She made my experience super simple and quick and gave the best customer service!
kasia g. | Premières impressionsEmployee didn’t seem to understand the customer did not want a second floor unit, but towards the end she said I had two units.... then charged me for 2 locks.
Jacqueline R. | Online Move InReally nothing well I couldn't find anything it was fast convenient professional it was a great experience for me but you know what talking about improving I was paying cash and well with that I was only able to get the basic insurance but the plus insurance was only with card that's about it but overall GREAT!!!!
ANGEL P.The uhaul experience wasn’t bad, however, I would have the return after hours process a little better, because it’s a bit challenging to return the truck from your website or the app
Jason H. | Expérience généraleThis is my third time renting a trailer from this location. No matter which staff was on location at the time, each member of their team was helpful, courteous and professional. I would not hesitate to reccomend this location to any of my friends or family members.
Anthony H.I really want to thank Troy at Red Bluff location for his help. He listened to my concerns and address the situation.
Audry H. | Premières impressionsI was told 1 price and was charged a higher price .
BOBBIE R.Charles was a huge help and very polite. Thank you for a great rental experience.
CRYSTAL S.The women working the front desk was very unprofessional when it came to answering questions. We had questions that I'm sure most first time customers may have about the equipment and she rolled her eyes at mom for asking how we can submit pictures of damage on the truck. The young gentleman that was in the brown uniform was very sweet when we came back to return the truck. I don't usually write reviews. But as someone who also works in customer service, this was not acceptable. I will NEVER come here again nor recommend this to any of my family nor friends.
ALFREDO C.I rented a car haul trailer for a 700 mile 3 day trip. The trailer was in excellent shape and towed great. The only drawback was the price of "one way rental" , so I had to tow the empty trailer around for a day and then all the way back home, but even that was an easy tow. I will definitely use these services again.
KEVIN S.All was fast very attentive l, thanks!!
CESIAH C.Personnel at this location identified the contract issue, provided clear explanations, and worked to resolve the issue. Very satisfied with this location.
Wesley H.We had a great experience and going to rent another uhaul tomorrow to finish moving. It's fast, great price and so easy to use. The staff was great. This means much when you are under stress and short time frame. They made everything so easy and I appreciated that very much! Kudos!!
BRENDA M.It's was perfect for what I needed and fast service
Emelin M.The ramps on the dolly were almost impossible to pull out and then even harder to put up once we were done with them. It took 3 people. The safety chains that you put around the control arm were covered in tons of thick grease, and the ratchet assemblies haven't been cleaned or lubed since they were new. A little preventative maintenance would go a long way. I understand that this is a small item and not as important as a truck, but I will honestly remember this worthless trailer more than any bad truck rental.
ADAM B.Great employees and no wait time
WALTER V.Very nice young man at counter explained everything and getting and returning very fast
MARK T.Excellent service à la clientèle.
LILIANA T.U-Haul is the best storage nice n clean love my spot with air conditioning Avery time I go always see them cleaning ladies they do a great clean maintaining to keep the building super clean , the office people are very friendly with respect never would go to another place , Y’all awesome Thanks
maria r. | Premières impressionsThe staff was very professional and exceeded my expectations. Checking out and checking in the trailer I rented required little effort. Overall it was a very pleasant experience.
ANTHONY H.Very good experience. They were very professional. Merci
STEVEN P.Don't report your customers to the police that vehicle is stolen when it wasn't. As well as lie to your customer over he phone saying they reached out to the police to handle the matter to find out the next morning from a manager that it actually wasn't. I was put at risk for a felony charge for something I just paid you 2 400 in rental fee the month before and have receipts.
CHRISTOPHER D.Zero recommendations for improvement. Troy is very professional and helpful. I will continue to use this location moving forward. This store was clean and organized. And customer service was 5 star!! âï¸ âï¸âï¸âï¸âï¸
JOHNNY M.Return to the previous policy of allowing the 19,99 $ a day rental for the 8 ft pickup to be done with a debit card. We have rented that way previously through your company without a problem but was unable to do so this time which forced me to upgrade to the 10 ft box truck which added approximately 80 $to the original bill.
JOE ANTHONY G.Excellent service à la clientèle
JAMES P. | Premières impressionsThis place was easy going and good service I will use them again thanks
JAMES P.Everything was great you do not have to improve nothing
LARRY B.Everyone was so nice and helpful thanks again for the help
Romeo G. | Premières impressionsNever had an indoor storage unit before but this place was nice, clean well lit and very accessible even in late hours.
David P. | Expérience généraleMuy seguro y limpio agradecido por la atención
Mario R. | Expérience généraleThe whole staff was very friendly and helpful ,the process was fast and easy.thumbs up to all staff
mandy v. | Premières impressionsTodo muy bien 👌 excelente servicio 😊
Silvia F. | Expérience généraleMy storage experience was great! The guy I dealt with was thorough and very nice. However, check in 4 my uhaul vehicle was HORRIBLE! The website would not upload my pic on step 5 of 5 and after being on hold with uhaul's corp office for almost 45 minutes, I took a screenshot of the page and dropped the key in the drop box! Now I have to get up at 7am ro call the location!
Susan M. | Premières impressionsI’m glad you’re there for me to get the To get the unit I needed in a quick short time ... thank you 😊
TINA P. | Premières impressionsThank You So Much . We would Rent Again.
Willie G. | Expérience généraleEl personal muy atentos y profesional
Mario R. | Premières impressionsThis facility meet our needs, staff very friendly. Facility clean and secure.
JIMMIE W. | Expérience généraleEverything here was fine, had no problems getting my stuff in and out, until I had to deal with the staff. The staff is lazy in doing what needs to be done in a timely fashion. Even after leaving the unit, Calling ahead of time TWICE, to make sure I'll be taken out of the system, my card still gets charged and with an added late fee?? When I call the guy on the phone he says "we're probably too busy to do a walk through on the unit. " wow, how reassuring..
raquel r. | Expérience généraleClosing on my new home was delayed, having the first month free storage with truck rental was truly a blessing when I had the stress and uncertainty of where to put my stuff from selling my first home. The whole experience at this location was excellent.
JOSHUA H. | Expérience généraleThe uhaul staff was most pleasing and Very courteous and helped me in any way they could Thank you job well done
jim s. | Premières impressionsVery helpful and knowledgeable would recommend to anyone and I'll use them again.
DARRON T. | Expérience généraleIf I had to use a storage again. It would be with y'all. My experience was perfect. The staff really look out for there customer's. And have a honest staff. And all my belongings was taking care of. And the staff went as far as letting me know my storage was not locked properly by my mistake. And called me to let me know. Was relief that went out of there way. To let me know and it was corrected by me. So many thanks. I would really recommend anyone to y'all. Thanks again .
Cindy C. | Expérience généraleReal good place to store your things ,nice clean storages, will recommend to friends
Jose H. | Expérience généraleExcellent
GEISOLHAZEL L. | Expérience généraleYour staff did a great job and corrected what the Corpus Christi location failed to inform me that the truck was to be back by 10am on the second day I was told just to return it on Sunday .
Walter B. | Premières impressionsI did have few problems but the gentleman helped me out alot could be more grateful
Marcos F. | Expérience généraleGreat service and very helpful
Luis G. | Premières impressionsLiked that I could make my payment on line. Very nice and clean facility.
gwendolyn v. | Expérience généraleJust one thing I noticed a small mouse racing thew the drive in between the buildings where I was parked. Trying to get in one of the buildings . I watched for about five minutes. Didn't make it in.
Mary Ann G. | Expérience généraleRats everywhere even on your stuff they would not be responsible Bad experience. Las ratas andan por todos lados hasta en tus cosas ellos no se hacen responsables. Pesima experiencia. Rateros en todo
Adriana G. | Expérience généraleEveryone was very helpful . Most of all-employees are very kind to me . At both locations Kingsville and Pasadena Texas Oh ! thanks for the 30 day free storage..
Mary Ann G. | Premières impressionsI was paying for a aircondtion unit never worked every time I complained they told me it was because the door was open but did not make sense my locker was on third floor I finely moved out
Ricardo T. | Expérience généraleVery friendly and helpfully employees
Shirley N. | Expérience généraleBy far the Beat Uhual in the area , with it being quick and easy and well staffed and customer service being beyond amazing
Malik L. | Premières impressionsI moved in July of 2018. Left a living room set and a bedroom set. Ended up losing the sofas and king mattress to mold and mice. Mice droppings covered the entire floor when I got everything out.
Matthew Y. | Expérience généraleI have been a uhaul customer for over 30 years, I can’t remember feeling more valued as a customer than the red bluff store made me feel. assisting me dropping off trailer, storage & bottle water
brandt l. | Premières impressionsGreeted immediately. Process was seamless and quick. Staff was friendly and knowledgeable.
Robert L. | Premières impressionsThank you!!
JESSICA V. | Expérience généraleI was very impressed I need a unit for 1month and I ended up getting for free, wow that is awesome. I walked out of there still no believing that i had had it for free. Thanks Uhaul, awesome service.
maria z. | Premières impressionsThank you!!!
monica a. | Expérience généraleThe person who took care of me was very, quick and efficient, had the answer to all my questions, very, very professional they both need a raise.
Thelma J. | Premières impressionsVery nice establishment. Wonderful staff.
timothy b. | Premières impressionsAlways there to help and never had a problem
beatriz b. | Expérience généraleGentlemen named gage or cage provided excellent customer service
ESTEBAN S. | Premières impressionsThe ladies at the front desk were amazing and really helpful
mario r. | Premières impressionsFriendly fast service
Gilbert B. | Premières impressionsBest Facility ever!
Jacob G. | Premières impressionsThere were dead mice in the corridor and in my storage
Maria E. | Expérience généraleVery pleased with this facility. Highly recommend their storage and U-haul services.
mary l. | Expérience généraleVery nice workers
Nicole A. | Premières impressionsService was amazing at this location. Everyone was nice and helpful the whole way.
Jasmine P. | Premières impressionsOur rep was very friendly! Very helpful.
Jessica P. | Premières impressionsThank you very much for making my moving experience a snap...Well Trained and Well Maintained crew Thank You U Haul...
MIKE C. | Expérience généraleNo comments.
Joseph L. | Premières impressionsGreat place!
ANDREA A. | Expérience généraleThe manager was very sweet and helpful. Wonderful staff. Kept facility clean and the hours to enter your storage unit were convenient!
Anthony T. | Expérience généraleI was especially surprised that the unit was as well kept as it was and past services were already inside the unit.
gina j. | Expérience généraleTwo big expensive fans that were leaning against the wall the divided the unit behind mine were stolen through some big wide openings ontop of that wall. WsToldNoOneWasLeasingItLieICouldSeeTrashIn it!
Claudia R. | Expérience généraleThe place was always clean. The staff was helpful whenever I had an issue. Would highly recommend this location.
WENDY G. | Expérience généraleAwesome customer service
Keri W. | Premières impressionsFAST EASY
janet p. | Premières impressionsThe staff was awsome.i most defiantly will rent from this place again.
Steve B. | Premières impressionsLady at u haul was great but no one said we couldn't pay cash so when we went to get truck.no way to pay so we couldn't get it.very upsetting
Kathy s. | Premières impressionsAll the workers at this location are prompt kind and hardworking! I would reccomemd all my family and friends to this location specifically.
Josie G. | Premières impressionsLaura and her brother excellent customer service.
Antonia E. | Premières impressionsI had an indoor unit my belongings were molded and covered in that poop.
samantha s. | Expérience généraleSuperxxxxxxxx
Sergio d. | Expérience généraleGreat service
LINDA b. | Expérience généraleVery unhappy
Maria E. | Premières impressionsStaff was not helpful when the elevator broke & I was on the 3rd floor of the storage. I called 3 days in a row & left messages w/customer service no one ever returned my phone call. Worst experience.
maria s. | Expérience généraleThe facility and staff were A+++. Very impressed and will use their facility again. Thank you,
megan f. | Expérience généralegreat service
melissa c. | Expérience généraleI called and got the call center, I told her about a problem with someone stealing some items off my truck while moving out. The woman told me she would have the manager call me back, it's been 4 days
Marguerite K. | Expérience généraleLara and her team at U HAUL on Red Bluff in Pasadena are the BEST. From the first contact, everyone was helpful, friendly, professional, and also very honest. I am grateful for you. Thanks a million!!
Jaime H. | Expérience généraleThe associates explained everything I had and needed to do.
derric p. | Premières impressionsThe facility was well light and a clean appearance was always seen. The staff was always helpful. I would recommend UHAUL storage to anyone looking for a storage facility.
Paul T. | Expérience généraleUnit was broken into, no security cameras working at the time or even multiple times thereafter. Security gate removed to be replaced and never completed. Removed my belongings because of these issues
darcie j. | Expérience généraleUnit flooded and my belongings were full of termites will tell everyone to never ever use u haul. Manager was not helpful and she was rude
JOSETTE W. | Expérience généraleI was denied access to my storage 1st day of move in because staff did not remove their lock, manager wouldnt even call me back. Elevator was out for 2 weeks and still didnt get to talk to manager.
MINDY L. | Expérience généraleHalf the staff was rude without just cause. I am sorry I made the decision to use this location.
THOMAS A. | Expérience généraleWorse experience ever with the staff, hired crack head emplyees
ALAYNA A. | Expérience généraleThe young guy who work at the uhaul facility was a real sweet person. I had a good experience from start to finish. Thanks U-haul!
lakisha b. | RéservationThe staff was so friendly and helpful! I had an indoor unit and the halls were very clean, no sign of any pest activity in my unit. They had a controlled access gate they removed, but my stuff was ok.
jeff h. | Expérience généraleFacility is ok enough. They get really busy and overwhelmed. My negative revolve around one particular staff member who would always disappear. Left me standing there 40 min upon move out. Not cool.
anthony w. | Expérience généraleDuring move out some employees were going into each empty space for maintenance and each entry they made caused the alarm to go off. Just a suggestion that they should be able to do this quietly.
Albert Carrol E. | Expérience généraleThere were roaches all over the place and it also smelled of urine.. I paid extra to have 24 hour access and yet the sliding door to my building was ALWAYS locked after closing time HUGE inconvenience
lora M. | Expérience généraleThe first month I paid 150 $for a 10x10 That's the price for a 10x15 Which is what I had asked for When I measured the storage it indeed was a 10x10 STILL NO REFUND FOR OVERPAYMENT. YOUR FAULT
jose m. | Expérience générale