Le client n'a pas laissé de commentaire.Karina G. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of Pasadena
Pour nous contacter
Pasadena, TX 77503
(Left of San Jacinto Elementary School)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Too many questions in regards to renting the 8ft pickup and pictures taken of myself and few numbers needed of my relativesðŸ’ðŸ»â€â™‚ï¸JAVIER H.
Great staffShawanna H.
Great service third time I have rented there and has always been great.Mark T.
Le client n'a pas laissé de commentaire.DAVID D.
The staff was extremely helpfulMARY C.
I had spoken with one of your female employee for two days. Trying to make sure I had my unit ready for my move. She a sure me it would be. I got here to Pasadena on Friday and spoke with her. She was a huge help. I don't remember her name. But employee like her are hard to find. Friendly and professional. Helping me with all my needs. She should get some kinda of notice for her hard work. Not because it's her job. But her kindness and skills.Cindy J. | Premières impressions
The staff was very polite and helpful just an overall great experienceSHAWANNA H.
Confor and safetyRAQUEL M.
Le client n'a pas laissé de commentaire.RAQUEL M.
I will never deal with Uhaul againShanna B. | Expérience générale
Le client n'a pas laissé de commentaire.JONATHAN G.
The corporate traffic office diverted my reservation to another location, then at noon (when I was to pick it up) the location that HAD my reservation contacted me about getting the truck. HEY!!! you have taken people too far out of the process...FIX THIS!!! No way I should have had to drive 50 miles to get a truck that was awaiting me on a reservation less than a mile from my location.FREDERICK W.
Le client n'a pas laissé de commentaire.Guadalupe G.
Le client n'a pas laissé de commentaire.CONQUIA A.
Theirs nothing you can do the service i received as a customer was excellent.I give your employees at this location 10 stars they earn it . MerciBOBBIE A.
Le client n'a pas laissé de commentaire.TRENT C.
My unit had bugs everywhere a lot of my furniture was ruined after being in there, I had a unit at the public storage across the street for half the price and way cleaner.Hannah G. | Expérience générale
none it was a short and precis transaction. Excellent customer service. in and out quickly on pickup and return. great employs at this location!KENNETH S.
They were great and helped with the issues so had that one could help me with over the phone.Crystal D. | Premières impressions
Excellent service à la clientèle.HICHAM Z.
Le client n'a pas laissé de commentaire.STEVEN R R.
Le client n'a pas laissé de commentaire.HEBERTO G.
Le client n'a pas laissé de commentaire.Roxanna B. | Expérience générale
Very friendly staff.Lohn H.
Le client n'a pas laissé de commentaire.VICTOR V.
Le client n'a pas laissé de commentaire.DEBORAH A.
I didn't receive my difference on my card i never receivedLATRINITA J.
Le client n'a pas laissé de commentaire.STEVEN H.
Don is the best employee there. Always very friendly, helpful, and very knowledgeable about the job. Went out of his way to help me get the wiring done on my truck so I wouldn't have any problems and did it correctly, not hack it together. Can't praise him enough.Charles S.
Le client n'a pas laissé de commentaire.NEREYDA G.
Please take time to recognize the staff working on Saturday evening, They were all really helpful and friendlyPaul P. | Premières impressions
Reserved a trailer for the weekend to cater a graduation party. Was running late and for my scheduled reservation and instead of the facility giving me a courtesy call, Makayla canceled my reservation. Once I showed up, Makayla says that â€œTraffic Canceled my reservationâ€. Spoke to the 1-800 number and they told me Makayla canceled it. I know it may take an extra step in customer service to give a phone call but that step should be taken. Also it need to be mentioned in either the email or when making the reservation that if your unable to meet your scheduled time and do not call within an hour after your appointment, they have the right to cancel it. This â€œpolicyâ€ I was unaware of. Life happens and we all run late. Thank God someone returned another trailer because if not, this SR who just graduated for High School wouldn't of had food at their graduation partyBENJAMIN W.
They made drop off SO easy! The location was so much cleaner and employees much more helpful than pick up location.JENNIFER N.
Le client n'a pas laissé de commentaire.KIMBERLY K.
Gracias por su profecionalismoJOSE R.
I love the company, everything is great and well managed. You can find everything in the same place and that's beyond awesomeVeronica Estefania R. | Online Move In
Le client n'a pas laissé de commentaire.RYAN LEWIS W.
Le client n'a pas laissé de commentaire.Radezz M. | Premières impressions
Le client n'a pas laissé de commentaire.Steven S.
Le client n'a pas laissé de commentaire.CARLY T.
Le client n'a pas laissé de commentaire.zenteno o. | Expérience générale
Le client n'a pas laissé de commentaire.Alejandra V.
Le client n'a pas laissé de commentaire.Billy J.
The service is fast To pick up and to return the equipment, for me they are doing excellentMANUEL C.
Everything was good.CYNTHIA H.
Uhaul storage charged me a 15 $late fee because I was in the hospital in ICU for the month of April and couldn't make my payment on timejim s. | Expérience générale
Fix the online site not very friendly. However the service at the site where I rented was excellent.Daniel R.
The attitude of the rep insideKevinecia M.
Le client n'a pas laissé de commentaire.Wendy R.
When you pick up the rental it should be explained hiw to return .. if you after hours to make sure the customer picking up understands the â€œlocation â€œ or thst you have to down load the appTAMAR M.
Le client n'a pas laissé de commentaire.MARK J.
Performed professionally. Everyone willing to help and each somethings switched to perform better. Very friendlyWESLEY M.
Le client n'a pas laissé de commentaire.Carmen W.
Le client n'a pas laissé de commentaire.DOROTHY S.
Le client n'a pas laissé de commentaire.Michael A. | Premières impressions
Le client n'a pas laissé de commentaire.Juan A.
Customer Service is second to none.MICHAEL ELLIS A.
The lady that helped me was wonderful the people outside that helped you with the trailer they were great too but the trailer was not clean and the tags were outTAMMY W.
Le client n'a pas laissé de commentaire.ASHFORD B.
Le client n'a pas laissé de commentaire.ARMANDO D.
Le client n'a pas laissé de commentaire.EDGAR A.
I've always had great service but my last experience on March 8th they have charged me stating I did not return it with the appropriate fuel. I had to go through customer service to have the money put back into my checking account can I only travel 10 miles in the vehicle and had it for 3 hours. Thank goodness for customer service solving the issueReynaldo C.
Le client n'a pas laissé de commentaire.DAVID J.
Le client n'a pas laissé de commentaire.Christopher K. | Online Move In
Le client n'a pas laissé de commentaire.CHARLES D.
Le client n'a pas laissé de commentaire.Suzanne S.
Le client n'a pas laissé de commentaire.OSCAR G.
Le client n'a pas laissé de commentaire.RUDOLPH R.
Le client n'a pas laissé de commentaire.RYAN J.
Le client n'a pas laissé de commentaire.MAIRA G. | Expérience générale
Employees were rude.uhaul was in poor condition. I got a uhaul I didnt needRAYMOND L.
The staff quickly and efficiently checked me in and out. They were friendly and helpful and met my expectations.STEVEN R R.
Le client n'a pas laissé de commentaire.LLOYD C.
Continue having excellent customer service and being customer friendlyDORIS M.
Great staff! Thanks for always making the experience easy.JENNIFER B.
Le client n'a pas laissé de commentaire.ROEL B.
Looks great, anything you need for moving, easy and quick check-in process, and very knowledgeable and friendly staff.JOE R.
Le client n'a pas laissé de commentaire.Douglas F.
Le client n'a pas laissé de commentaire.SHAWN F.
Have someone there upon drop off that's capable of picking up and unhooking the trailer. My back was killing me from all the lifting during moving and there was only a young woman there that wasn't able to unhook the trailer from my truck so I went ahead and did it myself.KEVIN F.
Le client n'a pas laissé de commentaire.Daniel H. | Online Move In
Le client n'a pas laissé de commentaire.PATRICK S. | Expérience générale
Le client n'a pas laissé de commentaire.Stacy R. | Expérience générale
Very. ProfessionalTED D.
The storage space was great! Everything was clean and all staff was super helpful!AMANDA J. | Expérience générale
Great service the trailer was great for the job i had to do thank youISRAEL C.
2 of the 3 - 12v dash outlets did not work. was unable to recharge cell phone and use GARMIN at same time interior windshield has a sheen / film. difficult at nite diffusing the glare from oncoming headlitesMICHAEL F.
Clerk told me I have so many miles and could turn truck in on Sunday. I shouted up a couple of hours after I picked up and got charged an extra day.ESTEVAN T.
Le client n'a pas laissé de commentaire.JAVIER M.
Very friendly personal.ROY C.
Le client n'a pas laissé de commentaire.MICHAEL B.
Le client n'a pas laissé de commentaire.Juan A.
Le client n'a pas laissé de commentaire.SAMANTHA C. | Expérience générale
Le client n'a pas laissé de commentaire.Cindy G.
Le client n'a pas laissé de commentaire.DELIA T.
Le client n'a pas laissé de commentaire.Dalton N.
Le client n'a pas laissé de commentaire.RUDOLPH R.
Le client n'a pas laissé de commentaire.GUADALUPE C.
The lady who helped me was super helpful and made my experience very easy.MARISSA RENE D.
Le client n'a pas laissé de commentaire.LETICIA G.
Le client n'a pas laissé de commentaire.David G.
The staff was very helpful answer all my questionBRENDA S. | Premières impressions
Le client n'a pas laissé de commentaire.kasia g. | Expérience générale
Great staff! Clean storage facility!Brittany K. | Premières impressions
How can I say this... it was just super easy and simple. I almost thought something was wrong or missing because it was so easy. The guy helped when I didn't understand the mobile feature and when dropping it off, the young lady was entertaining to deal with. My experience was awesome from here.DARRELL W.
This was the only location that had what I needed.TROY LEE G.
Uhaul wasnt what unasked for and was charged more than I was quotedRAYMOND L.
Few fixups.wiper almost falls.JUDITH S.
Le client n'a pas laissé de commentaire.JOSE B.
Le client n'a pas laissé de commentaire.Evellinda S.
Charles was very profesional, knowledgeable and patient with all my questions and concerns.Juan P.
Le client n'a pas laissé de commentaire.RUBEN V.
Le client n'a pas laissé de commentaire.Jose B.
La persona que me atendió muy amable y respetuosa excelente graciasmarco l. | Premières impressions
Le client n'a pas laissé de commentaire.SHERLISA W.
Le client n'a pas laissé de commentaire.Patricia A.
Most ease storage rentaljimmy r. | Premières impressions
drop off with ofer in Las Vegas was simple and quickCARL D.
As a customer I think for the money that they’re charging they should get some newer storage spaces because the storage spaces look kind of old.Other than that everything else is pretty good I really wish I could’ve been at the climate storage but that was a little bit too pricey so I just one with the lower level which is the regular unitLatarsha G. | Expérience générale
Service was great. Only problems I had was with driver's not being given my correct delivery address.ZACHARY B.
Le client n'a pas laissé de commentaire.MARK M.
Nice and clean, storage unit very well maintained.Estella H. | Premières impressions
Le client n'a pas laissé de commentaire.Jay B. | Expérience générale
Le client n'a pas laissé de commentaire.Shane S. | Expérience générale
Everyone was very helpfulgregory r. | Premières impressions
Le client n'a pas laissé de commentaire.lisa a. | Premières impressions
I would highly recommend a friendVanessa T. | Premières impressions
Le client n'a pas laissé de commentaire.Samuel L. | Premières impressions
Le client n'a pas laissé de commentaire.james h. | Premières impressions
Great as alwaysalan F. | Premières impressions
Eva was great! She made my experience super simple and quick and gave the best customer service!kasia g. | Premières impressions
Employee didn’t seem to understand the customer did not want a second floor unit, but towards the end she said I had two units.... then charged me for 2 locks.Jacqueline R. | Online Move In
Le client n'a pas laissé de commentaire.Necole H. | Expérience générale
Le client n'a pas laissé de commentaire.Reynaldo C. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES W. | Expérience générale
Le client n'a pas laissé de commentaire.Fernando F. | Expérience générale
Le client n'a pas laissé de commentaire.clariss m. | Premières impressions
The uhaul experience wasn’t bad, however, I would have the return after hours process a little better, because it’s a bit challenging to return the truck from your website or the appJason H. | Expérience générale
Le client n'a pas laissé de commentaire.sylvester p. | Expérience générale
I really want to thank Troy at Red Bluff location for his help. He listened to my concerns and address the situation.Audry H. | Premières impressions
Le client n'a pas laissé de commentaire.Teressa M. | Expérience générale
Le client n'a pas laissé de commentaire.jill l. | Expérience générale
Le client n'a pas laissé de commentaire.ERIKA J. | Expérience générale
U-Haul is the best storage nice n clean love my spot with air conditioning Avery time I go always see them cleaning ladies they do a great clean maintaining to keep the building super clean , the office people are very friendly with respect never would go to another place , Y’all awesome Thanksmaria r. | Premières impressions
Le client n'a pas laissé de commentaire.Gary M. | Expérience générale
Excellent service à la clientèleJAMES P. | Premières impressions
Le client n'a pas laissé de commentaire.PEDRO R. | Premières impressions
Everyone was so nice and helpful thanks again for the helpRomeo G. | Premières impressions
Le client n'a pas laissé de commentaire.William B. | Expérience générale
Le client n'a pas laissé de commentaire.Nicole M. | Expérience générale
Le client n'a pas laissé de commentaire.William B. | Premières impressions
Le client n'a pas laissé de commentaire.Laura P. | Expérience générale
Never had an indoor storage unit before but this place was nice, clean well lit and very accessible even in late hours.David P. | Expérience générale
Le client n'a pas laissé de commentaire.Ronald S. | Expérience générale
Le client n'a pas laissé de commentaire.erika h. | Expérience générale
Muy seguro y limpio agradecido por la atenciónMario R. | Expérience générale
The whole staff was very friendly and helpful ,the process was fast and easy.thumbs up to all staffmandy v. | Premières impressions
Le client n'a pas laissé de commentaire.Ambrosia J. | Expérience générale
Le client n'a pas laissé de commentaire.heidi j. | Expérience générale
Todo muy bien 👌 excelente servicio 😊Silvia F. | Expérience générale
My storage experience was great! The guy I dealt with was thorough and very nice. However, check in 4 my uhaul vehicle was HORRIBLE! The website would not upload my pic on step 5 of 5 and after being on hold with uhaul's corp office for almost 45 minutes, I took a screenshot of the page and dropped the key in the drop box! Now I have to get up at 7am ro call the location!Susan M. | Premières impressions
I’m glad you’re there for me to get the To get the unit I needed in a quick short time ... thank you 😊TINA P. | Premières impressions
Le client n'a pas laissé de commentaire.Ronald S. | Premières impressions
Thank You So Much . We would Rent Again.Willie G. | Expérience générale
El personal muy atentos y profesionalMario R. | Premières impressions
Le client n'a pas laissé de commentaire.Sabrina O. | Premières impressions
This facility meet our needs, staff very friendly. Facility clean and secure.JIMMIE W. | Expérience générale
Le client n'a pas laissé de commentaire.BOBBY T. | Expérience générale
Everything here was fine, had no problems getting my stuff in and out, until I had to deal with the staff. The staff is lazy in doing what needs to be done in a timely fashion. Even after leaving the unit, Calling ahead of time TWICE, to make sure I'll be taken out of the system, my card still gets charged and with an added late fee?? When I call the guy on the phone he says "we're probably too busy to do a walk through on the unit. " wow, how reassuring..raquel r. | Expérience générale
Le client n'a pas laissé de commentaire.Ernest S. | Expérience générale
Closing on my new home was delayed, having the first month free storage with truck rental was truly a blessing when I had the stress and uncertainty of where to put my stuff from selling my first home. The whole experience at this location was excellent.JOSHUA H. | Expérience générale
Le client n'a pas laissé de commentaire.brian S. | Premières impressions
Le client n'a pas laissé de commentaire.geidalid p. | Expérience générale
Le client n'a pas laissé de commentaire.Matthew O. | Expérience générale
Le client n'a pas laissé de commentaire.MIRNA G. | Expérience générale
The uhaul staff was most pleasing and Very courteous and helped me in any way they could Thank you job well donejim s. | Premières impressions
Very helpful and knowledgeable would recommend to anyone and I'll use them again.DARRON T. | Expérience générale
Le client n'a pas laissé de commentaire.Kerri W. | Expérience générale
Le client n'a pas laissé de commentaire.philomena g. | Expérience générale
If I had to use a storage again. It would be with y'all. My experience was perfect. The staff really look out for there customer's. And have a honest staff. And all my belongings was taking care of. And the staff went as far as letting me know my storage was not locked properly by my mistake. And called me to let me know. Was relief that went out of there way. To let me know and it was corrected by me. So many thanks. I would really recommend anyone to y'all. Thanks again .Cindy C. | Expérience générale
Le client n'a pas laissé de commentaire.john a. | Expérience générale
Real good place to store your things ,nice clean storages, will recommend to friendsJose H. | Expérience générale
Le client n'a pas laissé de commentaire.Tina T. | Expérience générale
Le client n'a pas laissé de commentaire.Javier R. | Expérience générale
Le client n'a pas laissé de commentaire.Maria Z. | Premières impressions
Le client n'a pas laissé de commentaire.krystl v. | Expérience générale
ExcellentGEISOLHAZEL L. | Expérience générale
Your staff did a great job and corrected what the Corpus Christi location failed to inform me that the truck was to be back by 10am on the second day I was told just to return it on Sunday .Walter B. | Premières impressions
I did have few problems but the gentleman helped me out alot could be more gratefulMarcos F. | Expérience générale
Great service and very helpfulLuis G. | Premières impressions
Liked that I could make my payment on line. Very nice and clean facility.gwendolyn v. | Expérience générale
Just one thing I noticed a small mouse racing thew the drive in between the buildings where I was parked. Trying to get in one of the buildings . I watched for about five minutes. Didn't make it in.Mary Ann G. | Expérience générale
Rats everywhere even on your stuff they would not be responsible Bad experience. Las ratas andan por todos lados hasta en tus cosas ellos no se hacen responsables. Pesima experiencia. Rateros en todoAdriana G. | Expérience générale
Everyone was very helpful . Most of all-employees are very kind to me . At both locations Kingsville and Pasadena Texas Oh ! thanks for the 30 day free storage..Mary Ann G. | Premières impressions
I was paying for a aircondtion unit never worked every time I complained they told me it was because the door was open but did not make sense my locker was on third floor I finely moved outRicardo T. | Expérience générale
Very friendly and helpfully employeesShirley N. | Expérience générale
By far the Beat Uhual in the area , with it being quick and easy and well staffed and customer service being beyond amazingMalik L. | Premières impressions
I moved in July of 2018. Left a living room set and a bedroom set. Ended up losing the sofas and king mattress to mold and mice. Mice droppings covered the entire floor when I got everything out.Matthew Y. | Expérience générale
I have been a uhaul customer for over 30 years, I can’t remember feeling more valued as a customer than the red bluff store made me feel. assisting me dropping off trailer, storage & bottle waterbrandt l. | Premières impressions
Greeted immediately. Process was seamless and quick. Staff was friendly and knowledgeable.Robert L. | Premières impressions
Thank you!!JESSICA V. | Expérience générale
I was very impressed I need a unit for 1month and I ended up getting for free, wow that is awesome. I walked out of there still no believing that i had had it for free. Thanks Uhaul, awesome service.maria z. | Premières impressions
Thank you!!!monica a. | Expérience générale
The person who took care of me was very, quick and efficient, had the answer to all my questions, very, very professional they both need a raise.Thelma J. | Premières impressions
Very nice establishment. Wonderful staff.timothy b. | Premières impressions
Always there to help and never had a problembeatriz b. | Expérience générale
Gentlemen named gage or cage provided excellent customer serviceESTEBAN S. | Premières impressions
The ladies at the front desk were amazing and really helpfulmario r. | Premières impressions
Friendly fast serviceGilbert B. | Premières impressions
Best Facility ever!Jacob G. | Premières impressions
There were dead mice in the corridor and in my storageMaria E. | Expérience générale
Very pleased with this facility. Highly recommend their storage and U-haul services.mary l. | Expérience générale
Very nice workersNicole A. | Premières impressions
Service was amazing at this location. Everyone was nice and helpful the whole way.Jasmine P. | Premières impressions
Our rep was very friendly! Very helpful.Jessica P. | Premières impressions
Thank you very much for making my moving experience a snap...Well Trained and Well Maintained crew Thank You U Haul...MIKE C. | Expérience générale
No comments.Joseph L. | Premières impressions
Great place!ANDREA A. | Expérience générale
The manager was very sweet and helpful. Wonderful staff. Kept facility clean and the hours to enter your storage unit were convenient!Anthony T. | Expérience générale
I was especially surprised that the unit was as well kept as it was and past services were already inside the unit.gina j. | Expérience générale
Two big expensive fans that were leaning against the wall the divided the unit behind mine were stolen through some big wide openings ontop of that wall. WsToldNoOneWasLeasingItLieICouldSeeTrashIn it!Claudia R. | Expérience générale
The place was always clean. The staff was helpful whenever I had an issue. Would highly recommend this location.WENDY G. | Expérience générale
Awesome customer serviceKeri W. | Premières impressions
FAST EASYjanet p. | Premières impressions
The staff was awsome.i most defiantly will rent from this place again.Steve B. | Premières impressions
Lady at u haul was great but no one said we couldn't pay cash so when we went to get truck.no way to pay so we couldn't get it.very upsettingKathy s. | Premières impressions
All the workers at this location are prompt kind and hardworking! I would reccomemd all my family and friends to this location specifically.Josie G. | Premières impressions
Laura and her brother excellent customer service.Antonia E. | Premières impressions
I had an indoor unit my belongings were molded and covered in that poop.samantha s. | Expérience générale
SuperxxxxxxxxSergio d. | Expérience générale
Great serviceLINDA b. | Expérience générale
Very unhappyMaria E. | Premières impressions
Staff was not helpful when the elevator broke & I was on the 3rd floor of the storage. I called 3 days in a row & left messages w/customer service no one ever returned my phone call. Worst experience.maria s. | Expérience générale
The facility and staff were A+++. Very impressed and will use their facility again. Thank you,megan f. | Expérience générale
great servicemelissa c. | Expérience générale
I called and got the call center, I told her about a problem with someone stealing some items off my truck while moving out. The woman told me she would have the manager call me back, it's been 4 daysMarguerite K. | Expérience générale
Lara and her team at U HAUL on Red Bluff in Pasadena are the BEST. From the first contact, everyone was helpful, friendly, professional, and also very honest. I am grateful for you. Thanks a million!!Jaime H. | Expérience générale
The associates explained everything I had and needed to do.derric p. | Premières impressions
The facility was well light and a clean appearance was always seen. The staff was always helpful. I would recommend UHAUL storage to anyone looking for a storage facility.Paul T. | Expérience générale
Unit was broken into, no security cameras working at the time or even multiple times thereafter. Security gate removed to be replaced and never completed. Removed my belongings because of these issuesdarcie j. | Expérience générale
Unit flooded and my belongings were full of termites will tell everyone to never ever use u haul. Manager was not helpful and she was rudeJOSETTE W. | Expérience générale
I was denied access to my storage 1st day of move in because staff did not remove their lock, manager wouldnt even call me back. Elevator was out for 2 weeks and still didnt get to talk to manager.MINDY L. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!