Customer Reviews for U-Haul Moving & Storage of Patrick Street

Évaluation :

4

Great service

Évaluation :

1

I picked up my equipment at 630ish on a Saturday . I booked it for 24 hours . Sunday the location closes at 5. The gentleman that helped me assured me that if it was after 5 I would have to do self check in . I didn't return til 9p bc of severe traffic that weekend ! I called the next day ( Monday ) And was assured again all was fine . 3 hours late they took it upon themselves to charge me for another day after calling and was told everything was fine. I talked to the manager who was nice but would not reimburse me. He explained his part and I explained mine. Who is renting on Sunday after they are closed ! I'm not renting from uhaul again.

Évaluation :

5

The card system with alarms on each unit is impressive. I have storage at another vendor in a different state and they do not have this feature.

Évaluation :

4

I was pleased with your storage facility however I did not like where my rates kept going up and raised almost $100 over a year.

Évaluation :

5

Much better experience then my last two experiences. Thank you very much.

Évaluation :

3

Requiring a credit card to rent a pickup truck or van instead of a debit card is ridiculous! The staff were polite abd helpful

Évaluation :

3

there was a great cross section of people with problems at the counter. Most of the problems people had were not related to rentals. Police were called to help one guy with an issue that happened in Florida with a U-Haul rental that had nothing to do really with U-Haul.

Évaluation :

1

This was the worst experience I've ever had. The keys I was given did not unlock the cab, so I all my things were locked inside, including my phone. I had to borrow a neighbor's phone to call the store and they said they would call roadside assistance. Two hours later I called back and they had not even contacted roadside assistance. Then, the store charged me over $200 additional instead of trying to correct their mistake. WORST CUSTOMER SERVICE EVER

Évaluation :

5

When retrieving my reservation for a truck, it took a while. It was on a Sunday and they had just opened so, but they also were swamped with people and I think they were a little overwhelmed. But the place is very clean and organized, the equipment is also clean and well maintained, and the staff were very friendly and helpful.

Évaluation :

4

very good service

Évaluation :

5

Tyler is simply amazing !

Évaluation :

5

The staff at this Uhaul location were very helpful and professional. The truck was ready to go as soon as we finished the paperwork and payment.

Évaluation :

5

Changed mind about renting unit!

Évaluation :

5

Some people who work 2nd shift could use more time to be able to get to there stuff .that's the only bad thing about the place but everything else was good .

Évaluation :

3

Just expensive and not in a great area in town but overall clean

Évaluation :

5

Very respondent to customer needs and great overall service!!!

Évaluation :

5

I would have liked to receive a digital receipt for my records.

Évaluation :

5

Excellent! The best storage place i have ever been. And it's new!

Évaluation :

2

The salesman told me that his computer did not show a drop-off location in Wytheville VA. Hé gave me a written address in Wytheville which address was not recognisable as a UHAUL location and it was closed before closing time. I called 1 877 864 8269 as directed by contract. She advised Draper VA. I explained that The contract listed Wytheville as “Drop Off Equipment At” but She got angry, did not listen to my story and quit the conversation. She was brute. Then I called The salesman in Charleston and explained that his provided written address in Wytheville did not excist. Hé advised Marmet WV which is not even close to Wytheville VA. The employee in our motel, Redroof Inn, told me to go to Ramada Inn Wytheville which was successfull. Both employees in Charleston and The regional Office did not know that Ramada Inn was a UHAUL drop off location.

Évaluation :

5

The only reason I left was because of the price increase. Existing tenants should've been price locked at their existing rate 

Évaluation :

5

The whole staff was very pleasant to work with, very friendly and attentive!

Évaluation :

5

Everyone on staff was professional, friendly and helpful. Thank you all for the easy transition from Texas to WV

Évaluation :

5

Should hire more personnel. When a rental contract is being drawn up it can easily take 10 - 15 min. This can put other customers in line for a long time. This is really frustrating if all you want to do is ask a question or buy some boxes etc.

Évaluation :

5

Good employee's, in and out pretty fast compared to other u-haul experiences. Trailers were flawless.

Évaluation :

4

They took the time to clear up the mistakes made by the other location. However, I am still waiting for my security deposit to be refunded

Évaluation :

5

Check in staff is super

Évaluation :

5

Excellent

Évaluation :

1

Not acceptable to make “optional insurance coverage” mandatory for rentals.

Évaluation :

5

Very friendly and helpful

Évaluation :

2

Said they Didn't have the truck I reserved but there was 4 sitting on the lot

Évaluation :

5

Counter personnel were very helpful...was easy access and load in

Évaluation :

5

Friendly staff. Easy process.

Évaluation :

1

After paying a $900 bill I was told I had to remove my belongings within a week now I'm being charged $70 to clean out a storage unit plus another month service when it wasn't even in there I will never recommend this place

Évaluation :

2

I was asked to get gas I should not have been liable for and the person was not helpful in resolving the situation.

Évaluation :

5

Make certain all roll up doors on enclosed trailers function as they should. Door would roll down on its own without cause.

Évaluation :

5

It was perfect.

Évaluation :

4

Don't seem to have many employees working inside..always have to stand in line and wait a little while before being waited on.

Évaluation :

5

Excellent check in staff

Évaluation :

4

The truck I rented needed new windshield wiper blades. It dud rain and the poor quality kind of obstructed my view while driving.

Évaluation :

5

Customer parking at this location is confusing. There needs to be better signage about where you're supposed to park.

Évaluation :

5

I appreciate seeing the owner behind the counter helping customers. My only critique would be parking is limited near the main entrance and equipment drop off area.

Évaluation :

5

No issues, and very helpful

Évaluation :

4

Be able to talk to someone at the location where you pick up your truck.

Évaluation :

2

Very disappointed. I rented a 20-foot truck for 9 a.m. last Sunday. You didn't have one at the location I preferred so I had to go to another location and they said it wouldn't be available until 11. Still didn't have one at 11, so had to go back to the first location and only got a 15-foot truck and not until after 1 p.m.

Évaluation :

5

The staff were awesome

Évaluation :

3

Folks during check in when returning rental could be nicer. Didn't explain several issues

Évaluation :

5

Cleanliness of trucks and well maintained is important… Trucks with cigarette residue and filth is a turn-off… Can't touch the steering wheel without getting the creeps… Keep that in mind for the next customers…. Everyone is NOT a filthy smoker….

Évaluation :

5

This is a Great Location. I have used them several times. They are very nice, friendly, they work hard and are very efficient. Keep up the good job guys!

Évaluation :

5

Very quick and convenient.

Évaluation :

1

The employee Stan was very rude to me because I kept the truck an extra day he call me on the phone chastised me for keeping the truck then hung up on me when I tried to explain . He was rude to me when I dropped the truck off . BE ADVISED EVEN IF YOU DO THE SAFE MOVE PLUS AN EXTRA DAYS ARE 2850 IF YOU ARE LATE THEY WILL CHARGE YOU $40 PER DAY AND NO MATTER WHAT THE WEBSITE SAYS....and also I was charged a lot of mileage because Uhaul did not assign me the drop off point that I REQUESTED ON MY RESERVATION or should have had which was 20 miles closer to my residence they only gave me 138 MI for 158 mi trip so I had to pay extra $78 not happy at all about that. BE CAREFUL THE MILEAGE THEY ASSIGN YOU IS FROM CITY LIMIT TO CITY LIMIT THEY DO NOT TAKE INTO CONSIDERATION HOW FAR YOU LIVE OUTSIDE THE CITY LIMITS AND THEY WILL NOT ASSIGN YOUR DROP OFF POINT THAT IS CLOSE TO YOUR HOME

Évaluation :

5

Very nice staff

Évaluation :

4

I had reserved a large storage unit via online. There was no indication online that I had NO GUARANTEE to actually get a unit. I found this out when I showed up to move in. Fortunately the GM at the location hooked me up with two smaller units at the same price. Uhaul needs have better clarification concerning online reservations.

Évaluation :

5

Staff was very friendly and helpful

Évaluation :

5

The trucked leaked and got my boxes wet, nothing damaged but if it would have been a bed or couch it would have been destroyed.

Évaluation :

5

Windshield wipers need replaced and front driver side on upper corner of cargo area of truck had small leak which allowed some water to get into cargo area

Évaluation :

5

My experience went flawless. Trailer was in excellent condition, pulled perfectly. Staff was friendly and courteous.

Évaluation :

5

Le service à la clientèle était génial.

Évaluation :

5

Awesome best experience so far

Évaluation :

5

I've ever had any problems with u-haul self storage and it's convenient for me as well. Thank you for the good hard work that the staff has done. Thank you again Layton family..

Évaluation :

5

Staff display pride in the new facility.

Évaluation :

2

I paid the bill for 6 months from my Amex. My employee quit and we put his tools and test equipment in storage. The attendant would not allow my new employee in the gate after driving 6 hrs . That is just ridiculous

Évaluation :

5

They have an emplyee named JOEY whom checked us into this unit when we started using this storage almost. year ago now and he's still to this day always helpful and polite always with a smile on his face !!

Évaluation :

5

nice new facilities with easy in and out

Évaluation :

5

Looks like a well-maintained storage facility -- having a place to pull into for unloading is an excellent advantage.

Évaluation :

3

The one guy that work was rude

Évaluation :

3

The ppl at the desk with one exception need a personality. The cleAning lady is exceptionally friendly. Why are the prices so different from St. Albans? There needs to be more discounts…. Or any discounts!!!

Évaluation :

4

Nice facility, great location. If you had this same facility at your old location in North Charleston, I never would have used it. I did think I would be getting a refund though. I paid my 7/24 payment and closed out on the 29th.

Évaluation :

5

Excellent experience. I wish I had gotten the name of the woman who helped me!

Évaluation :

5

Joey was great he did a walkthrough of the building and explained everything and even showed me to my unit.

Évaluation :

5

Guy who checked me in was super helpful

Évaluation :

5

U haul people were great. The affordable people were a little inexperienced

Évaluation :

5

You have an awesome staff! Everyone is so nice and helpful!

Évaluation :

5

The customer service I received was really great and polite. I would highly recommend this location for both equipment rental and storage.

Évaluation :

1

Door broke and then licked for construction. Mice in my unit. Do not answer phone most of the time.

Évaluation :

5

Stanton was very very helpful and friendly. Facilities are great place is clean and has high tech security

Évaluation :

5

Much safer and cool inside storage. Extra security to check in/out before using your own lock to access your unit. Plus insurance is a no brainer to use this new Uhaul for your storage needs.

Évaluation :

5

Bathroom was broken for the last 2 weeks

Évaluation :

5

They were very helpful

Évaluation :

5

This facility was fantastic. I did have a problem with a requirement of 3 phone numbers to rent a storage unit. What if someone doesnt have 3 phone numbers, I guess they are just out of luck, huh. And the facility in Charleston SC, was aweful. I felt like I was bothering the people that worked there. And when it comes to setting up the tow, I was told if they help me set it up, it would be a $20 fee. That was not mentioned at the counter and I didn't see that anywhere before or after I made the reservation or the invoice. and not being able to check in the tow separate from the truck, when I didnt need the tow after I arrived at this facility, was another thing that left a sour taste in my mouth. Oh, and when I paid for the reservation for the truck and tow, being a veteran, I later found out that UHaul offers a discount, but that wasn't mentioned at the Charleston SC office, either.

Évaluation :

5

I wish I knew the young man's name who helped me, excellent guide and very knowledgeable, I don't think he left anything out.

Évaluation :

5

Need more units

Évaluation :

5

The staff could not be more helpful. We love the facility, this is our second time using it. Truly 5 stars. you cannot do better outside of storing your stuff in a bank.

Évaluation :

5

Trenton was fantastic! He went above and beyond to make sure my move in process was smooth and without complication. There was another young woman who assisted me, she is from Florida but I cannot recall her name. She was delightful as well. These two make a great team and are assets to the company.

Évaluation :

5

Very friendly and helpful crew. Thank you

Évaluation :

5

The staff was very friendly and helpful. If I need to store anything in the future, I will definitely use this facility.

Évaluation :

3

Had roaches 🪳 crawling around.

Évaluation :

4

So far so good. All is as promised!

Évaluation :

5

Clean facility. Helpful employees.

Évaluation :

5

Great facility, friendly and helpful staff, overall a very good experience! I was the first renter at this facility, even before all of their computers were online. Staff went out of their way to be helpful.

Évaluation :

5

These ppl were great with the storage end of this facility, they need to work on the rental part, as far as u- haul not the staff here.

Évaluation :

2

The facility is impressive and the staff for the most part were friendly my problem is with your companies policies I Lost half of my items and now receive collection and lien notices from your company I came to your staff with 4 days remaining on my contract and asked if I could add the after hours access to my account because i knew that I wasn't going to have time to remove everything and clean my unit I was told sure for $10 I asked if it could be prorated and was told no we don't prorate anything with the pandemic and losing my job I was having a tough time I didn't have the $10 so I defaulted on my unit and the $105 that I didn't have is now almost $500 that I still don't have all because your company didn't want to help out the very soul of your business the costumer without them you wouldn't be where you are today nor will you stay there prorating doesn't cost your company anything because you still get the rate per rental you would normally get and you would help someone down on their luck you should consider it

Évaluation :

5

The employees were very helpful. They were patient, kind, and respectful.

Évaluation :

5

Didn't like the fact that I couldn't get any money back. Only rented for 3 days that I had paid for out of 30.

Évaluation :

4

The BEST storage facility anywhere!!!

Évaluation :

5

I was super pleased with my storage unit & would recommend your storage facility for anyone. It was very clean & the staff was always helpful. Thank you for your wonderful patronage to our community.