Évaluations des clients U-Haul Moving & Storage of Pennsauken
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Pennsauken
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LAKESIA J. le
Continue being patient and taking time to understand your customers I had an excellent experience and Commend the manager Keep up the good work
Lela C. le
I was unable to complete my self checkout. I’ve never had to scan anything to do a self checkout. I felt like it was a way just to get $20 out of the customer. I took pictures of the vehicle which I was never asked to upload only because I couldn’t scan the location. I just did a self checkout at another location with no problem. I’m an adult, why would I not remember the location I picked up the truck from? That scan the location is a rip-off. My phone can scan anything. This was not fair for me to be charged for because of your code. There should be a better way to self checkout.
WAYNE S. le
good job
David N. le
i tell my friends or next time i comeback again.ok
Thomas W. le
John Rogers, the UHaul associates at the Pennsauken location were outstanding. Corporate's new return policy of taking pictures and filling out an evaluation is time consuming and an annoyance. My rental period was for three hours and sixteen miles but, this return policy does not make sense. I am certain an associate reviews the truck, checks the odometer and fuel gauge the following morning. Corporate, return to the procedure of old.
Michelle W. le
I even called to place a complaint, was told that the GM was going to call me to rectify this situation. I never received a call. Poor customer service all around from the person there and now the GM That is in management and did not call me back as I had been told on the phone.
Julio P. le
Not charging clients over 20 dollars for after hours return specially when we return a lot of hours before the end of contract.
maria P. le
Everyone was wonderful
Mark K. le
A great experience! The people here were friendly and helpful. They made my rental process so easy. I would highly recommend.
Steffin K. le
My wife was on my phone with my grandmother at the time of return of the motorcycle trailer I rented. My grandmother just had a feeding tube put in and I did not know I needed to do anything on the phone to return the trailer until after I got home. It left a bad taste in my mouth getting charged $20.00 for returning your equipment exactly how I got it and in the correct location 3 hours early.
jonathan O. le
Keep up the good job!
Thomas L. le
Nothing I can put a finger on
thomas L. le
Excellent staff,excellent service
Kenneth G. le
Have everyone on the same page because when we called we were told one thing but when we got there all the information changed
Luis C. le
Excellent customer service!
domenae C. le
The staff were so very polite.
leandra m. le
I've had a very good experience with U-haul Pennsauken, I was very satisfied and would definitely recommend their services to family and friends. :)
Robert B. le
My original Uhaul reservation was canceled no one called me. I called the day before a spent a few hours on the phone talking to MANY different uhaul representatives and was bounced around seemingly with no solutions. I eventually was put in contact with U-Haul Moving & Storage of Pennsauken they were all friendly professional and helpful. Unfortunately this caused me to drive many extra miles and the cost was way more per mile. I want to reiterate that this was in no way those representatives fault. Corporate tried there best but dont just cancel customers reservations without at least contacting them.
Antonette S. le
This location always offers utmost customer.
Thomas L. le
Nothimg that I can see.this location is a well oiled machine
Michael B. le
you guys were AWESOME.THANK YOU
Annette N. le
The man with the Boston accent reminds me why I had not been back to this location. He threw my things that I left in the front seat out ??. Yet the woman said they would never throw it out!!! I HATE THAT LOCATION HE OA BAD FOR BUSINESS THERE. JUST SO STRAIGHT FACED AS IF HE HATES IT THERE. NEVER GOING BACK EVER!!!????
David C. le
Everything went easier than expected? Ty i'll probably be back ??
Angelo J. le
Great experience
Adonica W. le
The call from customer svc is different info than the store sign under the tent. It confuses your app process and prolongs the after hour dropoff.
Thomas L. le
There is nothing that I could point out.if it's not broke don't fix it
Luis C. le
Excellent customer service
Manuel R. le
Works were very awesome and my experience with the staff was great and equipment was great thk you and have a beautiful and bless day
michelle F. le
The bill was suppose to be 70-80 dollars I only drove the max 30 miles. Went to go drop of the tuck at the local rental. There is a gas station and a car caught fire so I could of died in that location. I then had to hurry to get away and find another Uhaul location to drop the truck off that accumulated more miles to my bill. I will never use this service again. THEN the tuck when I got it... key didn’t turn in the ignition. I had to juggle the key until it finally turned on.
marycelly H. le
Love your staff especially the lady she was great.
Luis C. le
Excellent Customer Service!
Brian M. le
Great service keep up the great work
Charles P. le
The first time renting a tow dolly. The owner came out to show me. How to prepare straps before I left. Had a wonderful and safe tow.
Brian M. le
Great people great service
Richard K. le
good service. very helpfull.
Jeff F. le
Completing the check-in process online helped make the process when we got to the location faster. The staff member was quick, efficient, and helped us get in and out quickly. He also helped get us out quickly when we dropped off the equipment later the same day.
Camilo M. le
Nothibg.
Michael P. le
New Employees !!!!!!
Felix P. le
Great customer services
ANGEL V. le
The costumer service is very friendly and nice they explain to you everything about your rental
thomas j. le
Thank you Mr. Rogers for assisting me with the contents of the storage room, considering the circumstances. He was very helpful and very understanding. He helped me tremendously. Thank you again.
rafael m. le
Thank you all for you all gelp
griselle r. le
.
Staci A. le
Takes too long to check in and the kid was too slow. Annoying with your equipment when picking up truck
Ethan O. le
Thanks for making my experience fast and easy
ROBERT MALIK JAH D. le
I had to travel to two locations in order to try to return this truck due to the pick up location not fulfilling in the details, but the associate at the pickup location was able to fix all the issues even though I still had to wait another hour.
Jerry J. le
Speed up the check out process the computer system is slow an probably out of date.
Dwaine M. le
Very helpful and convenient
Melitza R. le
Thanks for your services, everything went smooth
Valerie K. le
They were professional, friendly and efficient. We dropped off in 5 minutes and we’re on our way.
John G. le
Lean from this location management.
Kelly J. le
Bigger elevators
Thomas F. le
Friendliest U-Haul location I've ever been to! The manager helped me find the truck best for me and when I thought I may be late returning, he offered to extend my time even though the store would be closing. Awesome location with awesome people, I wouldn’t go anywhere else for my moving needs!
Benjamin S. le
First they didnt let me took the dolly first because the lights weren't working propelly but it was the end of their cable not making good ground. Second nome of the locations will let me take the dolly out NJ. Third i brought it back after the time because i was coming from another state and spoke to 1 of the lady's up there and she agree and now they charging extra day. Plus the manager talks over you to prove his point. Such an asshole for a store manager
lewis E. le
Excellent service, very polite
Henry P. le
I would say to Have atleast 2 workers at the location so they one can Handle cliente Getting equipment and the other to recieve the equipment, i had to wait a long time to drop off the dolly i rented other than that it was good service.
Omar T. le
Excellent staff... 100% satisfaction thanks u-haul...
Karl H. le
nothing, very good overall
Josue L. le
Great service!!!
tina H. le
Staff was professional & courteous at Pennsauken NJ. I usually use the Horsham PA location & not pleased with how my reservation was handled in the past
jason C. le
Great ppl definitely will recomend to other family thank yall so much for yall service ??
Francis B. le
fast east clean
Theresa P. le
Excellent and knowledgeable personnel. John is wonderful and very accommodating. I would go there and recommended it whole-heartedly!
Chris P. le
I scheduled a reservation for a 10’ truck online and when I got there at the uhaul in Cinnaminson, they said they didn’t have anymore available and I had to go to another uhaul. They said I should’ve been called but I never did. And to get that information alone took 30 mins. And another 30 mins at the other uhaul. All in all, horrible service
Star R. le
Upon making my reservation I chose to pick up my rental vehicle after hours using the 24/7 option. However when I went to pick up my truck the facility had not correctly processed my request so there was no truck available to me until the morning hours. This is the second time I’ve had an issue with this facility. Each time I did not feel like the staff cared about my issues whatsoever. Also while trying to have my issue looked into I called Uhaul’s main number and was placed on hold multiple times by a service agent who Was not apologetic for my inconvenience and placed me on hold for over an hour without any resolution. I will try my best in the future not to use this specific location and I recommend you do the same.
JEREL R. le
I used U-haul multiple times over the years. This team has been around through all of them and they are very helpful and provide quick answers. No complaints what so ever!
mary h. le
The only problem was mold on a few items.
michael b. le
excellent clean facility managed very well
ASHLEY M. le
Things were so quick and easy. No extras. Mitzie and John were helpful , quick and organized!
Danielle G. le
Everyone was very friendly and helpful. They called me the day before my reservation to see if I had questions. Also explained what to expect and walked me to my unit before I brought my items.
Itzel Z. le
Associates had to call manager multiple times for help and directions. Was rushed. Could not find my reservations, although I provided number. Had different price than what I reserved online.
JAMES K. le
I will never rent a storage unit from John &Mitzi& Having a phone is a luxury not a necessity & when you are poor and only have one phone that doesn't make you a criminal or a illegal aliens!
louis c. le
Very attentive service.
Tanya S. le
Access hours should be extended. Maybe 7 am till about 9 or 10 pm.
vargia d. le
Great place
Nathanal G. le
Total satisfaction.
Robert Y. le
Cery helpful staff
karen b. le
Nice indoor storage.
KELLEY W. le
Jon and the rest of the staff at this U-Haul location were amazing! We moved from Ohio to New Jersey and they were great at helping us figure out what we needed and when. Thank you!
Tyrina W. le
The communication with John was great! He called to make sure we had the proper size unit and he gave us the lock and key for free! Awesome experience.
doreen m. le
Everyone that I came in contact with was friendly and helpful. I didn't experience any problems.
wlliam s. le
Fantastic Service and Facility. If and or when I need storage in the future, I would definitely use your facility and service. Thank You.
MICHAEL B W. le
Helpful staff, Clean/safe storage units and an excellent location. Will most definitely get my business if/when the need arise.
JOSEPH S. le
The Gentleman who assisted me the day I moved out from my storage unit 10/26/18 went above and beyond to assist me. He was working alone and had many customers to deal with. He excelled in every way.
shaterra j. le
I have been a u haul customer for years and once I go to the Pennsauken store I am treated like trash. I am highly disappointed.
mimi w. le
The staff at that facility are awesome people and always have a smile for you.
Anthony C. le
None
Mark K. le
The staff was extremely helpful. They listened to my needs and did their very best to accommodate me.
rich j. le
This U-Haul site was very helpful and took the time to personally show me how to access and utilize the equipment provided for the storage units. The units were clean and easy to access. Great job!
RICHARD K. le
Your facilities are very well maintained and the prices are decent considering the area, I will definitely use UHaul Pennsauken as my first choice for future storage needs.
ELIZABEL L. le
The staff here at this Uhaul was very helpful. They made me feel welcome and answered all my questions I had. If I ever need another storage unit it will be from here. Thank you for professionalism.
Trevan A. le
I didn't like almost being charged a late fee when it wasn't necessary got a letter in the mail I'm glad I caught it it was taken care of when I called but lady said she was going to wave the late sho
Jonathan J. le
My unit was leas than 4 feet high! When I moved in there was a broken rat trap and rat poison everywhere. When I moved out charged me a whole month rent even though I was leaving w a fully paid 8 days
ELSIE G. le
Thanks sooo much for a great service
shauniece b. le
Overall bad
Tanya S. le
Should have longer access hours
mapril g. le
Great experience, Mrs. Mitzy was very friendly and helpful. She gave exceptional service. Thank you, Mapril glenn
MARIAN V. le
The staff at this facility are great. Always polite and helpful. It has been a pleasure dealing with them.