Évaluations des clients U-Haul Moving & Storage of Pennsauken

Everything was excellent. The customer service was great, the equipment was great, and the process was easy. Thanks!

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Only situation that I've encountered is the access to the facility,it says 5:00a.m.,but it never REALLY opens until 9a.m.,also the unnecessary calling to people who you put down as a reference,they don't have a contract with you,the one renting the space does,but overall above average & the price was great,if I need a unit again,I'd comeback & I'd recommend,thanks

Go over the truck with customer

Why fix what is not broken.this location has never let me down.they are friendlyand courteous and well organized.

I have used them multiple times, quick and efficient! Will continue to use... thanks

Great all Around experience, highly Recommended.

I was not happy with the additional after hours drop off charge. I understand that a line must be drawn for drop off times, but I was not informed of additional costs. I would have rearranged my trip had I known.

Exelent

The on line rental was a waste of time. The puctures of the vehicle did not represent actual damage. Gas gauge in vehicle is approximately 1/8 off. When I returned vehicle after filling up was asked if i wanted gas charge added to bill.

The workers are very unprofessional. Was promised a certain sized truck and given another causing me to have to pay for two to make sure all our belongings fit and was not compensated or apologized to. Was very forcibly demanded to bring the second truck back at 630 am the next day as it was booked. How is this my fault as my truck I first ordered wasn't available? I was so disgusted by the conversation I hurriedly got the truck back that night. After which I received a call questioning why it was brought back and was it a mistake? Is anyone here using paperwork or have any type of organization or communication? Will use another location or company next time. Feel like I paid entirely too much for the experience and professionalism and time I had the trucks.

Price was very high and due to no other truck availability had to settle for a very small truck and the truck was very wet inside so I had no option but to pay for the mats in the truck as and extra charge.

N/A

Great experienced staff. Very helpful. Thank you.

Great service & sfaff. Quick & very customer friendly. Thanks so much!

I have been renting from this location several times a year for three years. They are always courteous and professional. I get in and out quickly. I highly recommend them and they have a good inventory too.

Better inspection of equipment. We needed to swap to a different piece of equipment because the primary safety device was damaged.

Try to earn a tip.

Great experience as usual, managers always make sure customers are satisfied.

person behind the desk didn't know what she was doing, took her 3 tries to rent me a trailer (about 15 minutes), finally another guy had to come help me - took him about 3 minutes.

The customer service is poor. The maskless associate was very short and clearly could care less if I decided to rent a truck. I also don't need to hear the 2 staffers bad mouth other customers. I don't expect Grade A guest service but not a hi, smile, or a word that wasn't required to fill out the information on the computer. I only rented out of true last minute necessity. I considered walking out every second of this process. I will use another company next time.

The sale person who helped me, he was extremely helpful and nice.

I ended up at this location because no one ever called to tell me where to pick up the truck. After wasting an hour with the original location had to drive aprox 20 miles to the new location

Better rate, mine was too expensive , I rented a cargo van for one day and I was charged almost $150 , I usually rent a truck and I never paid that much

In and out Easy and accommodating Thank you

Excellent Experience ! informative, courteous team. well stocked showroom for all of the moving materials we needed. handcarts boxes tape packing material clean facility with strong Covid practices in place. truck was clean and perfect working condition.

had a reservation for three weeks in advance, then get called the day before and was told no equipment available. then was told equipment available for sunday, so I had to rearrange my movers which I hired. then was told I could only pick up on sunday after 9m, so I had to rearrange again for movers to be later. get there on sunday morning, and the clerk at the desk is complaining about how it was entered into the system over and over again. at this point I had lost so much time and money i didnt care for his attitude whatsoever and started giving him one back because I just wanted to go and get this overwith. it is to be noted, that I after I complained, I was given miles for free, because instead of a one way trip, it became a round trip, and with 55 miles each way, I did not want to pay for those extra miles.

Check engine light was on the whole time.

This location, which was not the one I had reserved, was 70 miles from my home and employees were unprepared when we arrived. The items we had rented were not in the truck, although we were assured they were. The weather stripping around the passenger door was coiled in the passenger seat. There were live insects crawling on the ramp.

My only tidbit is to make the entrance signage a bit more clear. There is a sign for "rental return" and then, right after that is another driveway to a separate parking lot. I found it confusing because I was not returning a rental the first time I went there. I would suggest simply using an "entrance" sign.

Self check out online no one was available

Zachery the customer service agent was awesome and inviting. Very patience and informative. Definitely come back to this location

Zach helped me to find a vehicle that better suited my needs. I was in a real pinch with my settlement on my new house approaching in hours, and Zach really helped me out and saved the day. Thanks Zach!

Everything was good

Some how my 29 dollar rental became a 60 rental ?

I booked an reservation online for a van self-service pick up on Sunday at 5pm. However when I got there to pick my van, the pick up process system told me that it was scheduled to pick up in person and since I showed up after 5pm , the reservation suggested me to come back another time. I was mad and upset because I was already all set to move my apartment. I was so confused at that time because my reservation was clearly say self pick up and now the system said it was scheduled in person pick up. I saw an employee was still working outside of the building and I asked for help. I felt bad because they already closed the store and was ready to leave. Despite of the confusing I have had at the beginning, there were two nice employees working together and helped me to get my van. I didn't get a chance to ask their names but I hope this feedback can get to your manager and kudos their works. They treated me very nice and patient, even though it was an after hours pick up. I cannot be thankful enough for making this work. Because I would be very very upset , if I had to unpack all my stuffs and ask for a day off at work to do my moving. I wish U-Haul system have a better communication about my reservation to the store. Or the store employee could have reviewed my pickup reservation and have it ready for afterhour Pick up before the store closes. I am not sure how you guys function and communicate all together. What if those two employees was not there to help me ? Initially I booked self service pick up, so I didn't expect anybody to be there. The experience could have turn into a very bad experience. To sum up, kudos for those two young man who helped me. Awesome customer service, This u haul location has good people working here, I will definitely come back here. Once again thank you! I normally don't give feedback, but my experience was a roller coaster this time so I decided to leave one. Hope the store manager can share this feedback with the team.

Make sure the extra equipment that is prepaid for is actually with the rental truck. It takes longer when there is no dolly to move furniture but the vehicle needs to be back at the contracted time.

Zack. Was great had me in and out in no time at all and friendly

The staff was excellent and very informative about everything

Your service was great clean and good on gas, thank you ,

Be HOSPITABLE and COMPASSIONATE. I was given a dirty vehicle after expressing my concerns about the vehicle being dirty prior to taking it off the lot and the vehicle was still left with a dirty interior driver's windshield that almost cost me my life due to my inability to see my entire drive at night through the windshield. They did not care and offered me a mere 50$ as compensation instead of refunding me for this traumatic experience and the owner paul told me it didn't matter if i "almost" got into an accident with a 18 wheeler, basically stating it's cost my life before he would fully or even partially refund me. Disgusting behavior

Zachary was extremely helpful, polite, and courteous. He's a good example of how a rental establishment should work.

Employees attitude, seemed a little angry with people as they came in.

Rented a truck for the day and returned after a few hours. The next month, get a letter sent from a law office saying I was involved in accident with the truck at a location I was never at, weeks after I rented it.... The truck was not damaged and it turns out the truck I rented was not even rented on the day of the alleged "accident." I believe this is because I was stupid enough to get insurance on the rental, so now someone is trying to make a quick buck trying to pull a scam. NEVER AGAIN will I rent from your company. Absolute shameful petty excuse of a company who treats their customer like crap. I just get law firm letters and an insurance claim sent to me ASKING ME FOR MY PERSONAL INSURANCE INFO..... When going to your customer service line to clear up the matter, they told me to "just speak with the insurance company". This is completely insane, your insurance provider, Repwest, is a total sleazeball company probably in cahoots with the local UHaul branch. I guess this is the price you pay going to a scum Jersey UHaul shack.

Everything is great at this location. Thank you John!

The woman that answered the phone and checked me out was absolutely outstanding! She was incredibly friendly and was a pleasure all around. Highly recommended!

I reserved a truck at one location and cancelled the reservation because I found a closer location near where I needed to go, the day of pick up I was told my reservation was cancelled because they didn't have the truck by a customer service representative at the first location, which is pointless miles away, that I had to pick up and drop off there because my truck wasn't available. I was ok with the changes because I was told the truck wasn't available until the location where I intended to pick up called me to say that they never switched my reservation and that they indeed had my truck and they were waiting for me to pick up. Both representatives were nice, the man I spoke with about my truck not being switched from his location understood my frustration and said he'd reach out to the higher up about the mix up that I ended having to pay for. It was a bit frustrating and not only with that mix up but I couldn't return my truck with the mobile app because it couldn't pick up my location. I didn't almost twenty minutes trying to log in and follow the steps to drop off my keys which resulted in me just putting the keys in the box and possibly having to get charged the fee. I've always had a great experience with uhaul, this wasn't my best.

Took forever to get me set up. Had to switch the truck and trailer because the lights were not working. Couldn't take a split payment although I had the money on two different cards and couldn't take my payroll card. Also had difficulty doing the self return so I just left it for them to find in the morning.

Good service and good staff.

Please stop using my email account for all these rental emails. I ask a few times already and every time someone rents something 🙄 send it to my account... ugh!! Annoying...

The lady in the front desk is super nice and sweet. Very respectful great customer service skills. She is a lovely person.

This location has been fine in the past when getting live people during business hours. Mobile check-in did not work as the GPS did not think I was at the correct location. I went over to the bar code on the building and that would not register either. Eventually the GPS did realize I was in the correct location and led me to the truck. Once in the truck I had to take photos of the license I had previously uploaded and then was on a screen that said "waiting for approval" for 10 minutes. I had my wife call customer service on her phone while I sent in questions from mine through chat. Neither received a response for another 15 minutes and then I got a response that the system had difficulties and I was approved and able to get my keys. The whole ordeal set me back 45 very stressful minutes. I would not recommend using mobile pickup at this or other locations.

I reserved for one location and was advised my reservation was changed to another location. I was not notified. This change put my move behind scheddule. I declined insurance when I reserved but was charged for the insurance. Since I was running late due to you changing my site pickup without notice, I paid for the insurance to save time. I was THOROGHLY disappointed with how you treated me.

Friendly staff. Pick-up and return was as smooth as glass. Recommended.

They changed pick up location without telling me.

Prices were a little high

Only negative was the van smelled horribly like cigarette smoke. The location and staff was great at this location.

Excellent customer service, in every single interaction, by several different employees. Highly recommend this location.

I recieved excellent service and assistance obtaining a rental unit. The husband and wife duo run an extremely well organized and clean facility. The security system to ensure the overall safety of both individuals and their belongings is very well done. I would strongly recommend.

This was a good experience easy fast never a problem will use again if needed

For a first timer and due to a couple of days of renting U-Haul it’s Nice, clean, good customer services, didn’t really have to ask question the guy explain everything before asking and show me what to do and how to Access my storage. Great deal with storage & 1st month free, enough space for what needed. Would recommend. Not sure how it is when dealing with them for months but I know it was nice & easy experience.

This is the best uhaul facility to rent trucks trailers or units. Everyone there are awesome, really helpful on whatever you need.

Excellent customer service and super clean storage

John and Mitzy were incredibly helpful and always kind and courteous!

The staff was really great and the building seemed clean while being secure.

I forgot the name of the person that helped me but his last name was ridgeway I believe. He was kind friendly and very thorough with helping me get the moving van and storage unit.

The staff at the Pennsauken, NJ UHaul are professional and friendly. I am glad to be a returning client to their location.

Friendly staff, make me safe everytime I went there. And I will definitely come back in the future.

I have been with you for along time form 2003 until 2020 , and it has been a wonderful experience I appreciate all your kindness . I would recommend you to anyone thank you so much for everything .

good job

I've had a very good experience with U-haul Pennsauken, I was very satisfied and would definitely recommend their services to family and friends. :)

Thank you Mr. Rogers for assisting me with the contents of the storage room, considering the circumstances. He was very helpful and very understanding. He helped me tremendously. Thank you again.

Thank you all for you all gelp

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I used U-haul multiple times over the years. This team has been around through all of them and they are very helpful and provide quick answers. No complaints what so ever!

The only problem was mold on a few items.

excellent clean facility managed very well

Things were so quick and easy. No extras. Mitzie and John were helpful , quick and organized!

Everyone was very friendly and helpful. They called me the day before my reservation to see if I had questions. Also explained what to expect and walked me to my unit before I brought my items.

Associates had to call manager multiple times for help and directions. Was rushed. Could not find my reservations, although I provided number. Had different price than what I reserved online.

I will never rent a storage unit from John &Mitzi& Having a phone is a luxury not a necessity & when you are poor and only have one phone that doesn't make you a criminal or a illegal aliens!

Very attentive service.

Access hours should be extended. Maybe 7 am till about 9 or 10 pm.

Great place

Total satisfaction.

Cery helpful staff

Nice indoor storage.

Jon and the rest of the staff at this U-Haul location were amazing! We moved from Ohio to New Jersey and they were great at helping us figure out what we needed and when. Thank you!

The communication with John was great! He called to make sure we had the proper size unit and he gave us the lock and key for free! Awesome experience.

Everyone that I came in contact with was friendly and helpful. I didn't experience any problems.

Fantastic Service and Facility. If and or when I need storage in the future, I would definitely use your facility and service. Thank You.

Helpful staff, Clean/safe storage units and an excellent location. Will most definitely get my business if/when the need arise.

The Gentleman who assisted me the day I moved out from my storage unit 10/26/18 went above and beyond to assist me. He was working alone and had many customers to deal with. He excelled in every way.

I have been a u haul customer for years and once I go to the Pennsauken store I am treated like trash. I am highly disappointed.

The staff at that facility are awesome people and always have a smile for you.

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The staff was extremely helpful. They listened to my needs and did their very best to accommodate me.

This U-Haul site was very helpful and took the time to personally show me how to access and utilize the equipment provided for the storage units. The units were clean and easy to access. Great job!

Your facilities are very well maintained and the prices are decent considering the area, I will definitely use UHaul Pennsauken as my first choice for future storage needs.

The staff here at this Uhaul was very helpful. They made me feel welcome and answered all my questions I had. If I ever need another storage unit it will be from here. Thank you for professionalism.

I didn't like almost being charged a late fee when it wasn't necessary got a letter in the mail I'm glad I caught it it was taken care of when I called but lady said she was going to wave the late sho

My unit was leas than 4 feet high! When I moved in there was a broken rat trap and rat poison everywhere. When I moved out charged me a whole month rent even though I was leaving w a fully paid 8 days

Thanks sooo much for a great service

Overall bad

Should have longer access hours

Great experience, Mrs. Mitzy was very friendly and helpful. She gave exceptional service. Thank you, Mapril glenn

The staff at this facility are great. Always polite and helpful. It has been a pleasure dealing with them.