I reserved the uhaul trailer 3 weeks in advance and when I showed up to pick it up, after waiting around 15 minutes, the person working the counter said the trailer they had needed repair and he had to call a number to find another. The reservations I made were to a dealer that was between 2-3 miles from my house and then they sent me to Pennsauken NJ and he said that this was closer to my house when it was 4 times as far through heavy rush hour traffic. Then when I finally made it to the next dealer they had the trailer. This is a 6 foot by 12 foot enclosed trailer. I back my truck up to it and I say don't you have an adjustable leg to lower the trailer hitch up and down he said no we don't. I said well I need to disconnect the trailer from my truck to load it so how was I going to get it hooked back on my truck? He said lift it?????I said that might hurt my back he said nope just use your legs????? Do you all know how heavy this trailer get??????? You directions to loading the trailer even says load the front heavy and the rear lighter. You've got to be kidding me. You all treat women the same way??? tell them to use their legs not their back??? Very bad business.Donald W.
Customer Reviews for U-Haul Moving & Storage of Pennsauken
Pour nous contacter
Pennsauken, NJ 08110
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.PATRICIA D.
Le client n'a pas laissé de commentaire.Angel S. | Expérience générale
My location services would not work on my phone which disqualified me from doing a self check in resulting in the 20 $charge.Latoya B.
WE WILL NEVER RENT FROM U-HAUL AGAIN!!!! Worst experience i've ever had with a company. The truck we had a "guaranteed reservation" for wasn't there when we arrived. The pick-up place was ZERO help, had no idea what to do when our truck rental wasn't ready, they basically said we should just wait until the previous renter returns it, but refused to call them to ask when they would be back. We also called Uhaul customer service and they were equally not helpful. My husband and I were shocked with the lack of help or guidance offered. They offered no discount even though we were forced to drive 20 minutes out of the way to pick up a WAY smaller truck, which caused us to have to make 4+ trips to load our storage unit. Of course all the miles we racked up caused our bill to be WAAAAY higher than what we were told. DO NOT RENT FROM U-HAUL!!! For our move next week we reserved Penske after hearing amazing things from friends and family.Christopher M.
Very good serviceotilia R.
Le client n'a pas laissé de commentaire.stacey B. | Premières impressions
This location is in a unique historic building and has the largest variety of packing supplies and box shapes and sizes of any UHaul location I have been to in the South Jersey area. Both times we went the shop seemed to be short-staffed, but the staff member on duty was friendly and efficient in getting us on our way as fast as possible.Shannon B.
Le client n'a pas laissé de commentaire.Juana A.
Le client n'a pas laissé de commentaire.anthony B.
Le client n'a pas laissé de commentaire.Joseph S.
Excellent service à la clientèleMatthew N.
Le client n'a pas laissé de commentaire.Josue S.
Additional staff - but I understand many businesses are having that problem at present.Evelyn R.
Le client n'a pas laissé de commentaire.JAGDISHSINGH S.
Le client n'a pas laissé de commentaire.Evgeni M.
Le client n'a pas laissé de commentaire.Atina S.
John and his staff are excellent. I would highly recommend this location for any of your needs.Michelle R.
Le client n'a pas laissé de commentaire.Edward B.
Le client n'a pas laissé de commentaire.Ronald D.
Le client n'a pas laissé de commentaire.Timothy G.
Le client n'a pas laissé de commentaire.Yvonne L.
Le client n'a pas laissé de commentaire.Dwight S.
Le client n'a pas laissé de commentaire.KYREE M.
Trailer was messed up we had to also rent an enclosed one because this one wouldnt work. The staff was very helpful and niceEdward W.
Basically your reputation as being a well maintain and friendly atmosphere is a grade of excellenceRAUL A.
Maintain same level of excellent servicePeter T.
Le client n'a pas laissé de commentaire.Paul T.
Le client n'a pas laissé de commentaire.Shirley L. | Expérience générale
I have rented trailers from John Rogers for three plus years now. I will go out of my way to rent from him. The service I get is absolutely second to none. I wish other companies I deal with were this good.John L.
Very nice ladyJanet N.
Le client n'a pas laissé de commentaire.Joseph S.
Le client n'a pas laissé de commentaire.Mathew R.
Le client n'a pas laissé de commentaire.CHINTAN D.
The owner John is very organized and helpful. I wish all Uhaul locations were like his.James B.
John exhibited some irritation with me when I questioned the pick up location, I thought it was further than it was because I never travel in that area. He searched different locations and seemed very annoyed.I shared my feelings and he denied that he was annoyed. The day I picked up the trailer John was very nice. It was a tremendous improvement. He may have been having a bad day, I understand. We all have them. I would definitely go back to that location. Zack was awesome and the young lady that was there at drop off was outstanding. Thank you. Mike LerroMichael L.
Staff was exceptionally helpful, kind, and knowledgeable. Even understanding about the early drop off situation. 6 stars!John B.
Le client n'a pas laissé de commentaire.Emmanuel V.
Le client n'a pas laissé de commentaire.Tavia C.
Le client n'a pas laissé de commentaire.Andrew P.
Keep doing what you're doing Maybe in the Summer give out waterLuis R.
Le client n'a pas laissé de commentaire.Necmi O.
Le client n'a pas laissé de commentaire.Ollie p. | Premières impressions
Always excellent customer serviceMatthew N.
Le client n'a pas laissé de commentaire.josue l. | Expérience générale
Le client n'a pas laissé de commentaire.Erica C.
Le client n'a pas laissé de commentaire.Braden R.
Really nice facility made checkout very easyMatthew C.
Le client n'a pas laissé de commentaire.TRANG T.
Le client n'a pas laissé de commentaire.James S.
They accepted equipment right awayKenneth W.
Le client n'a pas laissé de commentaire.RICHARD B.
Le client n'a pas laissé de commentaire.Thomas H.
Le client n'a pas laissé de commentaire.John P.
Love this place ! The nicest and easiest people to work with ! John and Mitzi are the best!SAMANTHA G. | Expérience générale
Nothing. It was super!Tracy W.
Team went above a beyond to service me. Interaction from start to finish was excellentKeith B. | Premières impressions
Le client n'a pas laissé de commentaire.Anita Q.
Le client n'a pas laissé de commentaire.Diana B.
john thank u for all your help Mrs Charity CuttsCharity C.
Le client n'a pas laissé de commentaire.charlie b. | Expérience générale
There is no improvement needed.that location runs like swell oiled machineThomas L.
Le client n'a pas laissé de commentaire.Robert C.
The no touch pickup was useless as I had to go into store and wait while somebody processed the rental. Wasted the time I intended to save by using the process.Timothy D.
Le client n'a pas laissé de commentaire.Lesly A.
Superb service across the board.Carlton K.
Le client n'a pas laissé de commentaire.Allen R.
Is nothing to improve y'all are a great location nice clean environment and overall the employee are very nice and friendly I had Patrick servicing me he was very nice polite and generousFrances E.
In all honesty, everything was smooth and easy. No improvement necessary as far as I see!Kaven M.
Le client n'a pas laissé de commentaire.Yessenia R.
For Every 4time rent the teuck 1 free. Thanks u very much.Luis R.
The pick up and drop off were extremely easy. The two gentlemen that helped me were outstanding. The trailer worked great. I'll be back soon.Stephen V.
Le client n'a pas laissé de commentaire.Jeyson C.
My main complaint would be uhaul changing the reservation. I booked the trailer rental a week in advance with a reservation which is specific to a time and location. Then day of rental uhaul changed location despite there being a 50 $reservation guarantee which again the reservation is specific to a time and location which uhaul didn't live up to their end of the commitment.STEPHEN E.
All was perfectThomas W.
There were no trailers near me. Had to travel 120 miles round trip to pick up. Price was three times quote in February. At 2 000 $. They make damn good money.william K.
Le client n'a pas laissé de commentaire.Monique W.
Le client n'a pas laissé de commentaire.Eric M.
Customer services was great and real thorough!! Great serviceMichael B.
Le client n'a pas laissé de commentaire.jayeshkuma T.
Tge younger person who helped me was great. When I tried to call tge following day or so to extend my usage I couldn't get through to anyone. The following day a older gentleman called me about when im returning. So I explained what happened Ns that I needed the van still . He was a bit rude since I'm paying for it anyway . But overall the quality of service was good.William H.
Le client n'a pas laissé de commentaire.Willie C.
Le client n'a pas laissé de commentaire.Ebony C.
Le client n'a pas laissé de commentaire.ASHLEYDIAMOND M.
A pleasure to do business with pennsauken u haul.cannot say enough about the great serviceMatthew N.
John Rogers is very kind and accommodating, he walked me through and explained everything. More so, he was very welcoming and made sure I was comfortable. Thank You.sheryl t. | Premières impressions
Le client n'a pas laissé de commentaire.santo D.
Le client n'a pas laissé de commentaire.Arron G.
Nothing everything was perfect.Eron R.
Le client n'a pas laissé de commentaire.Jose P.
Le client n'a pas laissé de commentaire.Anthony S.
No need to change anything,the courteous and excellent service remains .I appreciate the staff and the servicethomas L.
Was charged a extra day when I paid a flat rate and been trying to get back the 67,58 they over charged me with no luck it's pretty said you guys have to steal peoples moneyLeonard S.
We have rented from this location a number of times for "Shoes for Your Soul" nonprofit organization shoes & socks giveaways. We have never had a problem so we will continue to rent our u-haul trucks from this location, for every event until we're blessed with our own truck!Vonelee L.
Le client n'a pas laissé de commentaire.Lorraine H.
Le client n'a pas laissé de commentaire.Anthony C.
Le client n'a pas laissé de commentaire.Denise F.
Very pleased with the servicejacquline C.
The Customer Service Was Above And Beyond Excellent In Helping Me With What I Need Thank You!Michelle S. | Premières impressions
Le client n'a pas laissé de commentaire.James H.
Truck was super clean and well maintained, I almost didn't want to give it back. Service was quick and easy.Lindsay K.
As always, excellent service and a friendly and smooth transactionPaul L.
Le client n'a pas laissé de commentaire.Amber B.
Le client n'a pas laissé de commentaire.Edwin L.
The best place I could have chosen.Duane H. | Expérience générale
I don't understand the point of on line check in that is supposed to â€œreduce time and reduce need to share personal information with clerksâ€ since I still had to: -give license for them to copy -answer a dozen questions including insurance I already accepted online -provide credit card -sign keypad -etc Upon return we sat outside in the area marked â€œwait here in vehicleâ€ for about 10min until I went in and got someone's attention.ALENDIZ O.
I don't have no complaint everything was fineClifford M.
Great service from rep. Thanks!CHRISTOPHER L.
There is nothing more that can be done.this location is top shelf.the manager and his staff are great to do business withMatthew N.
Le client n'a pas laissé de commentaire.William R.
I was glad to be able to use the storage facility. I picked it because it was inside a building. I had used it earlier around 2004-5 when we were renovating our house. Nice place and people. Thanksjohn c. | Expérience générale
Great place and cleancarlos a. | Expérience générale
Zack was helpful and straightforward. Sean needs an attitude adjustment but he was straightforward as well. Loved the storage facility.Yokarina C. | Premières impressions
I was totally pleased with the service. Both members of the staff were helpful and friendly. I chose not to continue using the storage facility because I was moving from the area. I would totally recommend using this U Haul storage business.frank s. | Expérience générale
Le client n'a pas laissé de commentaire.richard s. | Expérience générale
Le client n'a pas laissé de commentaire.Shelane M. | Expérience générale
Only situation that I've encountered is the access to the facility,it says 5:00a.m.,but it never REALLY opens until 9a.m.,also the unnecessary calling to people who you put down as a reference,they don't have a contract with you,the one renting the space does,but overall above average & the price was great,if I need a unit again,I'd comeback & I'd recommend,thanksgregory w. | Expérience générale
Great all Around experience, highly Recommended.Michael C. | Expérience générale
The sale person who helped me, he was extremely helpful and nice.Brandi S. | Premières impressions
Le client n'a pas laissé de commentaire.odessa w. | Expérience générale
Le client n'a pas laissé de commentaire.Jacqueline R. | Premières impressions
Le client n'a pas laissé de commentaire.Ashley W. | Expérience générale
The staff was excellent and very informative about everythingdwayne J. | Premières impressions
Le client n'a pas laissé de commentaire.Michelle S. | Premières impressions
Le client n'a pas laissé de commentaire.LEWIS A G. | Expérience générale
Le client n'a pas laissé de commentaire.Zachary S. | Premières impressions
Prices were a little highMartin F. | Premières impressions
Le client n'a pas laissé de commentaire.Darlene H. | Expérience générale
Only negative was the van smelled horribly like cigarette smoke. The location and staff was great at this location.Samuel K. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID S. | Expérience générale
Excellent customer service, in every single interaction, by several different employees. Highly recommend this location.Dylan E. | Expérience générale
I recieved excellent service and assistance obtaining a rental unit. The husband and wife duo run an extremely well organized and clean facility. The security system to ensure the overall safety of both individuals and their belongings is very well done. I would strongly recommend.natasha c. | Premières impressions
Le client n'a pas laissé de commentaire.Vanessa A. | Premières impressions
This was a good experience easy fast never a problem will use again if neededjoseph l. | Expérience générale
For a first timer and due to a couple of days of renting U-Haul it's Nice, clean, good customer services, didn't really have to ask question the guy explain everything before asking and show me what to do and how to Access my storage. Great deal with storage & 1st month free, enough space for what needed. Would recommend. Not sure how it is when dealing with them for months but I know it was nice & easy experience.Samuel F. | Premières impressions
Le client n'a pas laissé de commentaire.Renee H. | Premières impressions
This is the best uhaul facility to rent trucks trailers or units. Everyone there are awesome, really helpful on whatever you need.Angel N. | Premières impressions
Excellent customer service and super clean storagesaira p. | Premières impressions
John and Mitzy were incredibly helpful and always kind and courteous!SAMANTHA G. | Expérience générale
The staff was really great and the building seemed clean while being secure.Collin R. | Premières impressions
I forgot the name of the person that helped me but his last name was ridgeway I believe. He was kind friendly and very thorough with helping me get the moving van and storage unit.Regina S. | Premières impressions
The staff at the Pennsauken, NJ UHaul are professional and friendly. I am glad to be a returning client to their location.tonya marie w. | Premières impressions
Friendly staff, make me safe everytime I went there. And I will definitely come back in the future.MARIA D. | Expérience générale
I have been with you for along time form 2003 until 2020 , and it has been a wonderful experience I appreciate all your kindness . I would recommend you to anyone thank you so much for everything .MELVIN L. H. | Expérience générale
beau travailWAYNE S. | Expérience générale
I've had a very good experience with U-haul Pennsauken, I was very satisfied and would definitely recommend their services to family and friends. :)leandra m. | Premières impressions
Thank you Mr. Rogers for assisting me with the contents of the storage room, considering the circumstances. He was very helpful and very understanding. He helped me tremendously. Thank you again.thomas j. | Expérience générale
Thank you all for you all gelprafael m. | Premières impressions
.griselle r. | Expérience générale
I used U-haul multiple times over the years. This team has been around through all of them and they are very helpful and provide quick answers. No complaints what so ever!JEREL R. | Expérience générale
The only problem was mold on a few items.mary h. | Expérience générale
excellent clean facility managed very wellmichael b. | Premières impressions
Things were so quick and easy. No extras. Mitzie and John were helpful , quick and organized!ASHLEY M. | Premières impressions
Everyone was very friendly and helpful. They called me the day before my reservation to see if I had questions. Also explained what to expect and walked me to my unit before I brought my items.Danielle G. | Premières impressions
Associates had to call manager multiple times for help and directions. Was rushed. Could not find my reservations, although I provided number. Had different price than what I reserved online.Itzel Z. | Premières impressions
I will never rent a storage unit from John &Mitzi& Having a phone is a luxury not a necessity & when you are poor and only have one phone that doesn't make you a criminal or a illegal aliens!JAMES K. | Expérience générale
Very attentive service.louis c. | Premières impressions
Access hours should be extended. Maybe 7 am till about 9 or 10 pm.Tanya S. | Expérience générale
Great placevargia d. | Expérience générale
Total satisfaction.Nathanal G. | Premières impressions
Cery helpful staffRobert Y. | Expérience générale
Nice indoor storage.karen b. | Expérience générale
Jon and the rest of the staff at this U-Haul location were amazing! We moved from Ohio to New Jersey and they were great at helping us figure out what we needed and when. Merci.KELLEY W. | Expérience générale
The communication with John was great! He called to make sure we had the proper size unit and he gave us the lock and key for free! Awesome experience.Tyrina W. | Réservation
Everyone that I came in contact with was friendly and helpful. I didn't experience any problems.doreen m. | Réservation
Fantastic Service and Facility. If and or when I need storage in the future, I would definitely use your facility and service. Thank You.wlliam s. | Expérience générale
Helpful staff, Clean/safe storage units and an excellent location. Will most definitely get my business if/when the need arise.MICHAEL B W. | Expérience générale
The Gentleman who assisted me the day I moved out from my storage unit 10/26/18 went above and beyond to assist me. He was working alone and had many customers to deal with. He excelled in every way.JOSEPH S. | Expérience générale
I have been a u haul customer for years and once I go to the Pennsauken store I am treated like trash. I am highly disappointed.shaterra j. | Expérience générale
The staff at that facility are awesome people and always have a smile for you.mimi w. | Expérience générale
AucunAnthony C. | Expérience générale
The staff was extremely helpful. They listened to my needs and did their very best to accommodate me.Mark K. | Réservation
This U-Haul site was very helpful and took the time to personally show me how to access and utilize the equipment provided for the storage units. The units were clean and easy to access. Great job!rich j. | Expérience générale
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