Customer Reviews for U-Haul Moving & Storage of Pensacola-Bellview

Évaluation :

3

Not enough staff on duty to take care of customers.

Évaluation :

5

The store was great. Trying to contact customer service for questions was horrible. Long wait times. Got some in on chat and was totally ignored for 20 mins them they disconnected me.

Évaluation :

1

Wouldn't take return said they to busy wtf.

Évaluation :

5

Nothing! Everything was easy and fast. Charles helped me from start to finish and made the whole process a breeze.

Évaluation :

1

This place is a rip off they steal extra money from ur bank account BEWARE

Évaluation :

5

Everything was fine this time.

Évaluation :

4

Nathan was very friendly, knowledgeable and helpful. Great experience, thank you.

Évaluation :

5

I'm terrible at names but the young man that waited on us took care of 3 people all at once . He was awesome

Évaluation :

5

The employee Mr. Phill was very polite and nice. And very helpful. Great doing business with.

Évaluation :

2

Ok. My mistake. It was too small and no other larger units were available. I had to go to the uhaul down the road

Évaluation :

1

Train the employees

Évaluation :

1

Get better employees. Uhaul was fine, i had a good experience at first. However, a year later (this year) someone fraudulently charged my credit card for the initial shipping of my containers, which had already been paid. IF that wasn't bad enough, they also reopened my account without consent and started billing me again and charging late fees and sending out lien notices on goods they don't even have, because again I emptied them last year and closed out accounts in good standing. The FACT that NO ONE will RESPOND OR HANDLE THIS ERROR IS WHY UHAUL WILL NO LONGER GET MY BUSINESS OR MY FAMILIES AND FRIENDS BUSINESS. THEY ARE ALL APPALLED ON HOW THIS IS BEING OR NOT BEING HANDLED.. I have been dealing with this for over two months and no results have happened. I am done with Uhual. The next response from me will involve my lawyer. Submitting this review is the only email I have received from them, which was a mistake on there part. Don't ask me to rate my experience in the middle of a HORRIBLE experience that hasn't been dealt with yet.

Évaluation :

5

Wish units actually had lights inside and not just in hallway

Évaluation :

2

It felt very unsafe with very poor lighting.

Évaluation :

5

very good service

Évaluation :

1

Unable to reach anybody that can handle a situation. I had to make 6 trips to the office for a matter that was not resolved, you can check cameras. I moved out of the storage unit 07/16 the office was notified in person, I was still receiving emails about late fees and had a balance even though I paid in full. Eventually the balance was deleted. Records was not kept well or updated. My stuff have mold or/and mildew, I have pictures, but after the headache and time lost, I just wanted to be done with uhaul. The manager bad talk an employee basically saying the person was new and incompetent, which is not a leader move nor professional. The manager lied and my face and when question about he said "well?? I don't know".

Évaluation :

2

I got a code for "gate or building access" but there was neither a building to enter nor a gate (outdoor unit). I open the unit and an alarm starts going off. I tried finding someone to ask about it, and a guy (moving u-boxes with a forklift) that was there said that there was an arm/disarm panel at an adjacent building. I enter the code and get "access denied". I go back and ask the guy about it, and he said that the location was changed to an un-manned location and that I needed to drive to a different location for customer service. I elected to instead call that location versus driving my loaded truck down the road. Several calls, no one ever picked up, waited on hold with uhaul for longer than the estimated wait time, pressed the intercom button on the keypad that said it was monitored at all times, but got no response. I finally decided to just drive down there. The guy I spoke to at the main location confirmed my code was good, but said the system has been screwed up and to just ignore the alarm when it goes off. He also programmed a swipe card for the unit in case that worked; it didn't. The gentleman was very polite and knowledgeable and explained that through the cameras they would disregard the erroneous alarms from the broken system. The alarm going off is a minor inconvenience, but my biggest issue was the lack of warning initially, not knowing what to do, and the inability to get in touch with anyone on the phone or the intercom-in retrospect I wish I'd redeemed my month of storage at a different location.

Évaluation :

3

I was disappointed that the storage unit was to small and I informed them that I was putting a couch in it no way could we even try to get that heavy couch back there without it getting damage but they was good over all just gave me a very small unit

Évaluation :

1

Bad customer service, my key card never worked, i could never pay my bill because no one could get the cash draw open or they didnt have the password to open it. My outside storage unit was always filled with mosquitos. Just one big headache.

Évaluation :

5

Great location. Great Staff.

Évaluation :

5

Thanks for your help

Évaluation :

4

Savanna was an absolute pleasure to work with. She took care of my customer concern and got me into a storage unit that fit my needs she gets 5 stars !!

Évaluation :

1

I will just put it on yelp since you guys still want to be clowns, how is it going to say error with submitting while giving zero indication on where the error is.

Évaluation :

3

Longer trucks were backed/parked into bushes, so difficult to inspect for potential damage of rear.

Évaluation :

2

The milage was not correct on the app and it caused me a lot of time and trouble to get it fixed.

Évaluation :

1

I moved out of the storage room and contacted the manager who had. I tinted to charge me for the storage. I have phones numerous times to and The manager has refused to contact me after seven messages and calls made to him.via UHaul customer support (where the store number always connects when I call even during regular hours.). I have requested a refund for the months charged and would appreciate someone at corporate office helping me. 478-302-8510

Évaluation :

1

I was told that I had a month of free rental. Turns out I was charged for the one month. I had to call 3 separate times to get my refund and cancel the rental. To say the least the follow thru and execution of the employees was less that satisfactory.

Évaluation :

1

Would not recommend your outside storage where you use your boxes water got in there did some damage I ruined a couch the whole arm was all soaking wet and up in the Grandma's closet there was a leak

Évaluation :

1

Worst experience I've ever had. The check in and checkout process was a nightmare. No one at this location so I used the website as instructed. The check in was so complicated and I had to speak to 3 different services members just to get through it. Checkout was even worse.. the website would not allow me to enter my mileage and because of that I could not complete the checkout. I called a service member and was transferred and waited nearly 35 mins just to have no one pick up. Called another time and finally someone said just lock the keys and park the darn truck. I don't recommend making customers use a website to do this. Just hire some people and make them available at all locations to help customers. Nightmare.

Évaluation :

2

My unit was broken into, and I could not get the manager to even call me back. I reported the theft to the police and tried to get ahold of the manager and yet nothing. Will not use uhaul storage

Évaluation :

5

👍

Évaluation :

4

Have better customer service. Be could not get ahold of service to pay always had to fight on where to pay bill. Savannah from mobil Rd in Pensacola was excellent she gave her personal number to get things done. Couldn't get nothing done with uhaul corporate.

Évaluation :

1

The WORST experience. Our box showed up 10 hours after our requested time and was barely standing it was so poorly constructed. It was picked up the next day per our agreement and was to be put on a truck and shipped out within a couple days; however, when it was taken back to their facility, it was not checked in properly and sat in their yard for 5 days without any acknowledgement. We spoke with the shipping manager directly and was assured that it would be put on a truck that day and would still get to us by our "guaranteed" delivery date of 10/11. Several days later we called to check on it and it still hadn't been shipped. Finally, it got put on a truck and started to make its way to us from Florida or Oregon with a new "guaranteed" deliver date of 10/16. On 10/16, we received a phone call that it had been delayed and our new "guaranteed" delivery date is 10/18. Thankfully, it arrived in Oregon the morning of 10/18 and we received a call right away that we could pick it up anytime. The excessive delays are only part of the problem we have with UHaul, the worst part is the customer service (or lack thereof). Every single person we talked to, aside from the nice gentleman at the Klamath Falls branch, was rude and unhelpful. Each time there was a delay, we were reassured that for every day it's late we get $50 back, as if this was supposed to make us feel better. There was absolutely no sense of urgency or care from anyone we talked to, only the lack of ability to do their jobs. Due to this unbelievably awful customer service, we will never be using, nor recommending, UHaul again.

Évaluation :

5

The online system used to access order and billing information is somewhat cumbersome and confusing. I struggled to be sure that I had been billed correctly or that my order details were correct. I wanted it simpler: Reserved date. Deliver date. Pickup date. Storage dates. Billing for each item or N/A.

Évaluation :

5

I had a great experience.

Évaluation :

1

Staff was horrible. I will Never use that location again.

Évaluation :

5

GREAT TEAM! Knowledgeable, friendly - felt like being around old friends!

Évaluation :

4

Location needs a better way to get in and out of. Vehicles with trailers going north can't always make the u-turn to get to the turnin

Évaluation :

2

Was late returning my truck an trailer. When i went to go online to check it in. Your uhaul dot com wasn't working properly. I tried multiple times. My whole experience with uhaul was bad from start to finish.

Évaluation :

5

I got stopped by a Mississippi State Trooper because the license plate was damaged. About 2/3 of the plate was just torn off. I think you should refund me the total amount I paid. It was very inconvenient.

Évaluation :

3

They never reported it received

Évaluation :

1

The general manager there sucks

Évaluation :

1

Install the equipment they order or at least ASK before deciding to install a COMPLETELY different product

Évaluation :

5

This location did everything to fix the screw up at the location I was originally supposed to pick up at. Lara was very knowledgeable and had such a pleasant attitude. She got my reservation straightened out and I was on my way in less than 30 minutes.

Évaluation :

4

Nathan was nice, asked if I had any issues with equipment. Then he unhooked the trailer for me & I was done. *also, this was the 4th location I had to go to before I found one that would let me return my rental. All others said "we don't take trailers"

Évaluation :

4

Efficient, knowledgable and courteous

Évaluation :

2

Had to wait for over 30 minutes to pick up and another 30 when I dropped it off. It says stay with your equipment no one came so i went inside .

Évaluation :

5

Through the roof and beyond the Moon I hate, despise, abhor, and detest the "press-1, press-2, blah-blah" phone system. Just let it ring till somebody can answer! Nobody on the customer end of any business wants to take a "PRESS ONE," hokey-pokey quiz. NOBODY!! My button pushing accomplished nothing. When someone answered, all went well, and always will.

Évaluation :

2

The movers were absolutely fantastic but uhal people was terrible exceptfor one individual that actually answered the phone. They ran my credit card 6 times and it was a pain to get the extra charges back. On top of that the uhaul personnel rarely answer the phone. I had to call another location three different times to have them send a message to them because the people at the mobile hwy store wouldn't answer the phone three days in a row and I even call at different times like 7am right when they opened and still no answer. There was also a mouse in my ubox which I will be filing a formal complaint about!

Évaluation :

5

I needed the trailer for half day instead of full 24 hours. I picked up at 8:00 and had it returned by 11:00. Would be nice to maybe have a percentage discount for half day rental.

Évaluation :

1

MY SON ARRIVED SUN 7/28/2019 AT LOCATION ONLY TO FIND IT WAS CLOSED DOWN, APPARENTLY ON 7/27 BY FIRE MARSHALL. AFTER SEVERAL HOURS ON THE PHONE, I WAS TOLD THEY HAD NO STORAGE UNIT THE SAME SIZE OR BIGGER THAN WE REQUESTED ANYWHERE IN THE PENSACOLA AREA. THEY REFUSED TO DO ANYTHING BUT PUT IN CUSTOMER COMPLAINT. MEANWHILE, MY SON HAD A LOADED UHAUL 26 FT TRUCK WITH NOWHERE TO UNLOAD. AS OF 7/31/2019 I NOR MY SON HAVE RECEIVED A RESPONSE ()PHONE OR EMAIL) TO RESOLVE THE MATTER. UHAUL WAS UNABLE AND UNWILLING TO HONOR THE CONTRACT. WAS TO GET ONE MONTH FREE STORAGE WITH ONE-WAY TRUCK RENTAL. WAS NOT HONORED. HAD TO FIND ALTERNATE STORAGE LOCATION AT MY EXPENSE. UHAUL IS THE WORST.

Évaluation :

3

Check that lights are working before customer leaves with rental. I had to return to location when brake lights didn't work on trailer, which was determined to be caused by faulty wiring done when hitch was installed at U-Haul in Greenville, SC just a week and a half earlier. Cost me two hours on a ten hour trip.

Évaluation :

3

Treat them with respect and don't try to over charge rates

Évaluation :

4

I don't have any thing to say sorry

Évaluation :

3

The trailer that we rented did not have working driving lights. We had a 4 hour drive on the interstate in the dark without lights and after seeing vehicles behind us get close and have to swerve around us we stopped to check the lights, that is when we discovered we had none. We had to purchase magnet towing lights at a truck stop to attached to the rear of the trailer to get home safely. When we took the trailer back to U-Haul the next morning, there wasn't a member of management onsite for us to discuss this with. We are very disappointed with our experience.

Évaluation :

5

Go back to return of the equipment I spoke with the manager explain my situation from my earlier complained they took care of everything I'm completely satisfied with the service I received and will do business with you all again if needed.

Évaluation :

5

I have used this location a number of times. And have always been pleased. I have read online people complaining about waiting, etc. I personally think they are just impatient, this location is always busy when we have come in but I usually use the online booking, etc and I have always been in and out. Justin has always been there when we have come in and is polite, informative and quick.

Évaluation :

5

give recipts

Évaluation :

3

Please put gutters on the roof margins to prevent drenching by rain water when opening or locking gates to storage rooms when raining.

Évaluation :

5

Pensacola-Bellview, excellent in all respects. Unfortunately I cannot say the same for corporate. I have been waiting for weeks to hear from them.

Évaluation :

3

PUT ELECTRICAL LIGHTING IN ALL ROOMS.

Évaluation :

3

It was a very old van, barely could get it up to the speed limit...just saying. Got the job done

Évaluation :

1

I input all my info online to reserve a truck. I stood in line for 15- 20 min. then was asked for most of the information I had already submitted online. Should have just come in off the street. This express reservation thing saved me absolutely no time. I was also incorrectly charged for two days instead of one. There was no professionalism and the whole experience was awful!!!!

Évaluation :

5

The lady who helped me at this location was very friendly and professional. Excellent service à la clientèle.

Évaluation :

2

Placed installation date over the phone. Waited a week for parts. Got there the day of the appointment and parts were never ordered. Parts then ordered and was never called when they came in the following week. Was put on hold on the phone for over 30 mins as they checked if my parts were in before hanging up and driving to location. Got to location and 2 reps were just sitting down doing nothing. Was told the job would take 3 hrs and it took 4 hrs and 30 mins. I used to go to this location often and liked the service. However, unfortunately i won't be doing business here any longer nor would i recommend this place. The rep that left me on the phone and never returned was Brittany.

Évaluation :

5

It was very easy to rent and was available immediately. When returning they made it simple even helping disconnect it from our truck. Thank you for making this a pleasurable experience.

Évaluation :

5

good people, nice staff

Évaluation :

5

Nothing you give 6 star services. It was a time that was difficult but uhaul really helped make it a breeze Thank You.

Évaluation :

3

The price is getting a little out of hand

Évaluation :

3

Please take more time in spring for bugs

Évaluation :

5

Shipped my belonging from Arizona to Florida in a U-Haul box. Facilities on both ends of the move extremely helpful. Great experience.

Évaluation :

5

Staff friendly & helpful. Satisfied

Évaluation :

5

From start to finish our experience with UHaul was easy, helpful and efficient. The time allowed for our move made it very organized and non stressful. Step by step we moved from Arizona to Alabama.

Évaluation :

5

Good customers services. Very friendly and helpful to the handicap.

Évaluation :

4

Very helpful staff Facility was clean The young man that took my payment went above and behind to accommodate my needs I definitely raccomand this location

Évaluation :

5

The Ubox ladies are excellent !

Évaluation :

5

Great experience overall. The staff was very helpful and accommodating.

Évaluation :

5

I did not visit the facility, but the service i received was top notch so please ignore the no answers

Évaluation :

4

I didn't actually go to the facility. I had a U-Box shipped from New Jersey and delivered by Stephanie, who was very courteous and friendly and professional.

Évaluation :

4

Would definitely use again.

Évaluation :

2

My pick up location was changed which delayed my pick up an entire week after the gauaranteed date. I made a reservation for pick up so it would be ready but it wasn't so I had to wait over an hour.

Évaluation :

1

Impossible to get someone on the phone; when they finally answer they transfer you to the uhaul main number. The driver never arrived on time after repeated efforts to have my u- boxes delivered.

Évaluation :

5

Savannah handled the delivery and pickup of our box. She was punctual, highly competent, and friendly. We could not have asked for a better experience.

Évaluation :

5

Savannah was so courteous & helpful. Fully answered any questions or concerns we had. Would definitely refer friends to use u haul for their needs. Great experience! Very easy.

Évaluation :

5

The communications and customer service were excellent. Savannah worked with us when we had a 'hitch' in the rental.. I definitely will recommend her and her facility to friends and neighbors.

Évaluation :

5

The delivery driver of my cube was able to change my time to accommodate me. She was very friendly and professional! I did not visit the site, so I am unable to answer the first questions.

Évaluation :

1

My UBox arrived on 6-11, but I was not called until 6-29. I was back in town 7-1. On 7-2 it rained. On 7-3 the mover never showed. On 7-4 the new mover was denied access. On 7-5 I got my UBox.

Évaluation :

5

Service was great!