Le client n'a pas laissé de commentaire.DANIELJ D.
Customer Reviews for U-Haul Moving & Storage of Peterborough
Pour nous contacter
Peterborough, ON K9H3P3
(The water side of Water St the right hand side just north of Parkhill Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Starting with a full tank of gas would make it easier.WALTER M.
The check-in is quick and efficient. Your reservation is always available. The equipment is clean and well-maintained. The staff makes sure the trailer is properly connected. The return process in quick and efficient as well.ALLAN B.
Le client n'a pas laissé de commentaire.Thomas H.
She adjusted prior issues so we left happy. Well doneJeffrey R.
Found the lot attendent to full of himselfRICHARDDENNIS H.
Le client n'a pas laissé de commentaire.Pasquale L.
These were the most rudest people I have ever dealt with in my life..I will never rent from this location and never recommend anyone to go hereJESSICA M.
Le client n'a pas laissé de commentaire.Robert B.
We had the best experience we could ask for the service person was fantastic and thorough and very friendly she was greatBert S.
Friendly knowledgeable staff, Quick Service, I went to park my car and the lady brought the truck down to me so I didn't have to walk back and get the truck. On return a different lady served me and she was just as friendly and knowledgeable, everything have been downloaded so I was quickly processed and had the rental bill settled all in a matter of 5 to 7 minutes.Mark B.
Le client n'a pas laissé de commentaire.Allan E.
Susan was the best. Great jobGary S.
Le client n'a pas laissé de commentaire.Derek B.
Very well trained staffLUCY E.
Le client n'a pas laissé de commentaire.JESSE S.
Le client n'a pas laissé de commentaire.SANDRA-ANN F.
Great service. AlwaysBrian L.
Le client n'a pas laissé de commentaire.JOHN C. | Expérience générale
Le client n'a pas laissé de commentaire.WAYNE B.
Le client n'a pas laissé de commentaire.peter W.
Le client n'a pas laissé de commentaire.Arin B.
Le client n'a pas laissé de commentaire.Gordon D.
Good service as usualRob M.
Le client n'a pas laissé de commentaire.Sharon R.
Le client n'a pas laissé de commentaire.Thomas M.
Perhaps a small waiting area near the window, couple of chairs, maybe cp24 on a monitor with the volume off.Don G.
Le client n'a pas laissé de commentaire.Kevin K.
Friendly and helpfulLinda H.
Le client n'a pas laissé de commentaire.Daniel G.
I think you need to give Elyse Clyens-Nagy a raise. It was her service and friendliness that made everything great.KENNETHE G.
I have and do use this address always. Great people . The girl who works bhind the desk has an amazing personality and sense of humor . Very helpful and informative . Kind and considerate . I wish I remembered her name . I apologize for my description if she or anyone finds it affensive ....she has dark hair ....good build ....thought she was a guy at first ...she use to work at the coffee shop on Chemung where popeyes now is ..she use to make my croissants perfect .........can't ask for a better person ....dang wish I remembered her / ur name . But go check it out .....use Chemung u haul .....great people.Bonnie N.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.GARY C.
Customer service upon pickup was not the best.ERIN M.
Le client n'a pas laissé de commentaire.Benjamin Z.
The running lights on the trailer didn't work, so I had to use my four-way flashers in the evening.John R.
Le client n'a pas laissé de commentaire.Sathish S.
Le client n'a pas laissé de commentaire.Roger Y.
Le client n'a pas laissé de commentaire.Melissa C.
Have all vehicles full of gas not just 1/2 tanks. No one like to start off by having to go get gas.Sean P.
Le client n'a pas laissé de commentaire.Howard T.
1 hour wait to get equipment even though it was reserved online and checked in day beforeGreg B.
Le client n'a pas laissé de commentaire.Paul M.
Le client n'a pas laissé de commentaire.Karen S. | Expérience générale
Smoking should not be permitted in the vehicles. There was a noticeable odour in the unit we rented. Other than that, the unit worked well.Kendra C.
Le client n'a pas laissé de commentaire.Tabitha O. | Expérience générale
Le client n'a pas laissé de commentaire.Ray W.
Super smooth and helpful - thanks a ton!ALEXANDERROBERT C. | Premières impressions
My pick up time was 8 am. Due to computer issues I wasn't served till 9 am. No fault of the employees. Once I received my rental I started it and the battery was very low voltage it was very hard to start. I've been a truck driver for 30 years and I know a few things .first of all I found a used dirty mask in side the cab. That tells me the truck wasn't sanitised before I rented it. There were far too many scratches and debts on this truck too mention so walked back in the store. To report them because no one at the store did a walk around with me prior to me driving off. I did this so I wasn't held responsible for any previous damage . As for the battery issue I had to leave the truck running all day so as I wouldn't have any mechanical issues which cost me more in fuel than it should have. Once I returned the truck. I informed the employee of the battery issue he admitted to me he knew about it. Also I was quoted a price of 190 I was charged 231 plus all the extra fuel I had to purchase because of the battery issue. I'm not impressed with the dirty mask I had to dispose of the extra money in fuel and the miss quote for the day. I feel your company took advantage of me.Jerome D.
The customer service was awesome. Honestly the Best customer service I have had in a long time. Made me feel really good. I had similar service about 2 years ago at the same location by a different individual. Thank You.paul T.
Good, clean, newer van was spotless. Wait time at pickup and drop off was a bit long but the staff worked efficiently. I was a bit surprised that I had to do my own walk around and damage check before taking the vehicle and using the APP to take photos. It's pretty neat technology but I don't know what would happen if I didn't have a cell phone.William B.
organization & service here was excellent . is it completely ethical to display 19,95 $ /day on vehicles , when the fact is that one ends up paying over 300 $for 2 days ???ERNIE R.
Seating area and internetDale P.
Replace the battery. We were stranded waiting for someone with booster cables. It sucked.Tyler C.
Le client n'a pas laissé de commentaire.Sage I.
Le client n'a pas laissé de commentaire.marek K.
Le client n'a pas laissé de commentaire.ROBERT JOSEPH D.
Have rented from this location on several occasions, needed a small trailer yesterday, they had many in their inventory and I was hooked up and on the road in no time. The staff at this location are always helpful and friendly, thanks again.Joseph C.
Le client n'a pas laissé de commentaire.NIKOLEELIZABETH L.
Ran into multiple issues with the booking process. Storage locker I had reserved was not available and I was provided one that was too small. I had also paid for a lock, however one was not provided in the storage locker.leo K.
Great service. Best uhaul location in peterboroughPamela W.
Le client n'a pas laissé de commentaire.Michael B.
Great service excellent pleasant staffRobert M.
Very impressive store.ROSSL C.
Le client n'a pas laissé de commentaire.ROBERT M.
Le client n'a pas laissé de commentaire.Alisha H.
Le client n'a pas laissé de commentaire.Thomas M.
Le client n'a pas laissé de commentaire.Scott T.
Le client n'a pas laissé de commentaire.Veronica V.
Keep up the great work! I would rent again from youEllen P.
Le client n'a pas laissé de commentaire.BARRYK M.
Staff were very helpful and enabled me to make the adjustments needed in truck size.Naser M.
We were held on the phone for almost two hours waiting for an operator to sort out our access to an already booked unit causing two hours of unnecessary expense by the mover at a cost of 195,00 $ per hour equaling 380,00 $ at our expense.Linda D. | Premières impressions
Le client n'a pas laissé de commentaire.Henry K.
Great prices Great customer service Highly recommendDean J.
Great customer service by awesome staffDoug A.
Everyone was very friendly, knowledgeable and efficient. Very positive experience Will definitely recommend this U haul location , as a matter of fact I already have Thank youJUDITH H.
Le client n'a pas laissé de commentaire.David T.
The manager is an odd guy, making weird jokes. I didn't understand his humour at all and it was offensive.Sean N.
Le client n'a pas laissé de commentaire.George H.
Great customer service. My preferred location.Robert A.
Reasonable prices. ThanksRaymond P.
Dollies and furniture pads were not placed in truck, which were part of my reservation. I had to return to the store and wait in line to obtain them. This seemed to defeat the purpose of online check-in. Seemed to be short-staffed.David F.
I was assessed an environmental charge of 1,00 $ without any explanation.Terence G.
Check your trucks better. Brakes didn't work properly. The man I spoke to picking the truck up was freindly and nice. The younger man when I returned the truck was rude.Nicole H.
Le client n'a pas laissé de commentaire.Michael P.
I hadn't been to a Uhaul branch before. The operations were very smooth. I was impressed with how easy it was to book the trailer online. The 50 $guarantee was a definite trust builder for me and gave me confidence that my order wouldn't change â€" and it didn't. The drop off was really easy. My only suggestion for improvement would be to make the pick-up less time consuming - especially since I already gave that information online. It would have been amazing if the pickup could have been done without me leaving my vehicle (although I did rent a trailer and not a vehicle).Drew J.
Le client n'a pas laissé de commentaire.MOHAMMED A.
Le client n'a pas laissé de commentaire.Kassandra M. | Expérience générale
Le client n'a pas laissé de commentaire.Sarah E.
Le client n'a pas laissé de commentaire.Norma L.
Very professional. The best storage facility I have seen. Merci.David M. | Premières impressions
every thing was great and great customer service employes were great thank youStephen N.
Le client n'a pas laissé de commentaire.Gorden M.
The security PIN check in and out method could can be improved by clearly explaining it on the info sheet. Clearer instructional signage could be developed and installed near the PIN keypad units. A reminder to checkout sign could be useful. I see the challenge is to keep unauthorized people out and authorized people from activating alarms. Tricky business I'm sure. Over all good place. Great service by staff.Ryan P. | Expérience générale
Faster check in but drop off was 2 minutesJim M.
Le client n'a pas laissé de commentaire.Ralph S.
First trailer I was assigned smelled very much like cigarette smoke (obvious last person that used it to move was a smoker) The team very quickly sorted me with a different trailer and it only added about 10 minutes to my check-in/check-out. Nothingâ€"-I rent a few times a year from this location and I have to say it's just a very well run and organized spot. There's a great team there and thank you to all of them. I'm sure I'll rent again before Christmas!!Darrin H.
Le client n'a pas laissé de commentaire.Robin B.
Always pleasant to work with. This is my go to for truck rentalLinda K.
Staff is always late to come help hook up, not the first time this has happened. Also tried to extend my rental. Which couldn't be done.. tried to call to inform location I would be late. Upon arrival they â€œdidn't receive my callâ€ and tried to give me hassle for it. Not going to be dealing with Uhaul anymore.Jacob B.
I found the staff to be friendly and helpful.Michael T.
Le client n'a pas laissé de commentaire.J. Monte S.
The staff were super helpful and accommodating.Laraine H.
Professional, courteous, customer oriented staff! What more could one ask for?â€¦..Oh yeah, lots of great products for your moving needs. I had a great rental all thanks to Elyse!!TED H.
Le client n'a pas laissé de commentaire.Julia H.
The associate that helped me when I arrived, was fantastic. So very helpful. Answered all my questions.Tabitha O. | Premières impressions
Le client n'a pas laissé de commentaire.Karen S. | Premières impressions
The only inconvenience was that the storage units were located on the second floor which increased he loading-unloading time.Dennis K. | Expérience générale
I think U-Haul wasn’t fair and I always used them every time I rented things but now I know better to use someone elseSteve B. | Expérience générale
I didn't realize until after we tried to access the unit that I had been sent specific instructions for getting in. As a result, I set off the alarm because I didn't know I was supposed to "sign in" with the keypad. It's confusing because the doors open - so it seemed like it was ok to go in. A staff person explained the process, but in a very quick and seemingly impatient way - the office was closing, I get it, he wanted to go home, but we didn't understand and so made a lot of mistakes. The unit itself was clean and ready to go, and I was able to put everything we had with us inside. Now I know the process, it will be simpler.Rebecca M. | Online Move In
Best uhaul I've been to.SHAUNRICK G. | Expérience générale
Le client n'a pas laissé de commentaire.Nathan W. | Premières impressions
Le client n'a pas laissé de commentaire.Tonya C. | Expérience générale
I was happy with the storage unit only that it was too expensive for me to store things for 107 $a month which I did from December to September. Washrooms I used once & it was dirty & no toilet paper even though didn't need it but thinking for others. Rest of facility seem clean.Adam w. | Expérience générale
Everyone there is helpful nice I will use them again great place to do business withRobert C. | Expérience générale
Le client n'a pas laissé de commentaire.Gillian P. | Expérience générale
Le client n'a pas laissé de commentaire.Janice A. | Expérience générale
Le client n'a pas laissé de commentaire.COSIMO C. | Premières impressions
Le client n'a pas laissé de commentaire.Jessica C. | Premières impressions
It was easy to reserve a unit online. Went in to get the unit and the employee was very helpful. The unit and facility was very clean. Would recommend.Kevin K. | Premières impressions
Not a big fan of being required to buy a specific lock but I can't fault the staff for that policy.Mauro D. | Premières impressions
Le client n'a pas laissé de commentaire.Treysen K. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer T. | Premières impressions
The sales attendant was very helpful and stayed a few minutes longer to make sure we got our storage unit. We where very grateful.Gordon D. | Premières impressions
Le client n'a pas laissé de commentaire.Amanda T. | Premières impressions
Amazing job by the woman at the counter who cleans trucks, assists customers and does administrative duty, she was great to talk to and made my choice to use Uhaul an easy oneStephanie W. | Premières impressions
Le client n'a pas laissé de commentaire.TIM T. | Premières impressions
Le client n'a pas laissé de commentaire.Mark R. | Premières impressions
Staff was helpful and friendly. Would recommend them.Cheryl O. | Premières impressions
Very friendly , very clean, price is great!Jennifer H. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.