Customer Reviews for U-Haul Moving & Storage of Pflugerville

5435 évaluations

1617 Three Points Rd   Pflugerville, TX 78660
(@ Vision)

(512) 251-7491

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(512) 251-7491

1617 Three Points Rd
Pflugerville, TX 78660
(@ Vision)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANA G. 
Évaluation :
5

Very friendly staff

AMINATA T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan K.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
4

Professional and polite.

Willie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LACRYSTAL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINA B. 
Évaluation :
4

Staff were great. I do not remember the girls name who checked me in. Adam was great when we dropped off. While I know you are trying to upsell the rental of a hand truck by having one in the truck but it takes up space when we did not need it and would rather not have had it in there especially since it can't be moved without breaking the seal.

CHRISTIAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YVETTE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

nice staff willing to assist!

Nathan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin F. 
Évaluation :
3

The truck share app is terrible. It kept freezing and I had to go inside and the clerk told me that it happens to everyone. When you get to the upload a picture of yourself it doesn't do anything.

DAVID F. 
Évaluation :
5

Great service and assistance with trailer.

Robert C. 
Évaluation :
2

Online check in still required waiting in line for 30 min and difficult to find anyone when returning vehicle

Keevin M. 
Évaluation :
4

Truck was older, sun visor is broken on driver's side. Box of truck was not sweeped up.

JEFFREY W. 
Évaluation :
3

Employ wearing mask on chin.

DEVANAND M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAHESH W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita J.  |  Expérience générale 
Évaluation :
3

Can never this location to answer phone

Rafael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HIEDI P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ETHAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARLEY F. 
Évaluation :
3

Mobile check in and return didn't work. Couldn't recognize location, Couldn't recognize location barcode, everything had to be done manually in the office during business hours at the end

Carlos V. 
Évaluation :
5

The staff are polite and very helpful!

NOLAN P. 
Évaluation :
2

Dirt parking lot was a mess. Get some asphalt!

Paul E. 
Évaluation :
5

Very accommodating staff! Overall very easy process

Linda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul D. 
Évaluation :
5

The drop off went very smoothly.

DAVID L. 
Évaluation :
3

I've used this location twice this week and both times they have overcharged me on gas.

CHARLES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebekah S.  |  Expérience générale 
Évaluation :
5

I am a 30+ year renter of the two storage units at this site. Always had excellent service, and very pleased with units of this entire time.

PHERABY N.  |  Expérience générale 
Évaluation :
3

This is not the locations fault, but when we dropped off the trailer, there was two men going through the dumpster. We thought they were going through the returned equipment too. If they were employees, they did not have identification on nor did they speak to us. Would recommend cameras, could not see any. We could not get out if there fast enough, very creepy and unsafe.

CRAIG J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SARATH P. 
Évaluation :
5

The ladies at your office are so hospitable and professional but most of all helpful I will always come there when I need your services thank you and give them a rise that office will not be the same if not for their work effort I would hire them to work for me today please appreciate them... thank you

ANTONIO J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAMRAT B. 
Évaluation :
5

Great service thank you all , specially the lady checked out after working hours thank you!!!

HARRIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario M. 
Évaluation :
1

I was given an old model auto hauler. My vehicle ended up being damaged. The hauler did not have any traction for my car to get. And the metal was rusted out. Definitely frustrated that my car is damaged on the undercarriage. Not recommended.

ANGEL L. 
Évaluation :
5

All the people that work here for Uhaul are very nice and polite

TONY G. 
Évaluation :
5

Very thankful for easy process

Juannetta B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chamagne w.  |  Expérience générale 
Évaluation :
4

Good job!

YONG L. 
Évaluation :
3

The woman at the front desk was very helpful, but the guy who was outside (who was supposed to show us where the car was), was nowhere to be found. We were looking around for the employee who was supposed to be out here & then noticed some young guy on his phone in one of the trucks. We went over to him & he just ignored us while we were trying to get his attention. He was annoyed that his phone time was interrupted & gave us the keys without saying anything. Then he immediately tried to return to sitting in the truck & scrolling on his phone. When we asked which truck it was, he looked at us like we were idiots & told us that it was over there (he pointed to a whole row of trucks that were the same size). We asked him to specify, & he got an attitude with us & said, "It's the one I'm pointing at!" All of the trucks were lined up right next to each other, so it was difficult to tell which was which. He told us that we would eventually figure it out & then returned to his truck where he continued to scroll on his phone. I watched him do the exact same thing with the next customer & that customer was just as shocked at the extremely poor customer service. That customer also ended up being just as confused as we were about which truck was theirs. My boyfriend used this u-haul location before & said that this same guy gave the same "zero fucks" attitude as the last time he was here. Management really needs to have a talk with this guy because he's negatively impacting this location's business.

MAE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio H. 
Évaluation :
5

Great customer service!

BARRY KENT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan K. 
Évaluation :
5

Office personnel were courteous and prompt. Great customer experience.

Jose N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANCE N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronda G. 
Évaluation :
5

Everything was perfect

Pius B. 
Évaluation :
5

Everything was excellent

Adella S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naser A. 
Évaluation :
3

The lady upfront was rude and lazy, the equipment was ok, van had a weird smell, the only thing that saved this location was the nice guy working on the field, he helped me locate the van I rented and also helped me with the check out when I returned it, I wish I notated his name, he was wonderful and helpful!

KARINA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DIANE H.  |  Expérience générale 
Évaluation :
5

I have been using you guys for some time and I have always had a pleasant experience.

FELICIA C.  |  Premières impressions 
Évaluation :
1

Worst experience. Reserved online for the no contact service. Call and ask if brother can be added and pick vehicle up and was told yes. Brother there to pick up and they ask for my card even though I had reserved and truck was held with my card information. My brother was the only person there at this time. He calls to tell me so I told him on my way and be there in 15 mins. He told rep I was coming with card after the type of debit card he had didn't work. He then notice a lot of people coming behind him and suddenly a long line so he step a side. The long got long so he stepped outside. I got there shortly because I live 3 mins away. When I got there they told me that the largest truck I reserve hasn't been brought back yet. My brother came in and said the truck was just here. They then proceeded to say yes it was here but we gave that one to someone else that wasn't reserved. They said we were expecting one to be turn in by now but they are late turning in. I then had to go out my way to go get truck at another location which was waiting my time to move and cost additional pay to my movers because they had to wait an additional 1hour and a half to start. Also, this caused me to have additional gas fees there and gas fees to take back. The 3 Points location is exactly across the street of my new place which would have saved me gas and money. Very Unsatisfied.

Ruby S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CARLOS A. 
Évaluation :
5

nice friendly

Anita J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAYLA R.  |  Premières impressions 
Évaluation :
5

Smile more.

Elroy S. 
Évaluation :
2

Y’all charged me even when I turned in the keys

Jordan P.  |  Expérience générale 
Évaluation :
5

Ofert water to customer

GENARO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GimJom F.  |  Premières impressions 
Évaluation :
5

The manager Arjun is a top notch professional. One of the best if not best I have ever dealt with. Thanks for the great service

igor k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ken R. 
Évaluation :
2

Individual at the desk kept checking his cell phone while helping other customers, spent 15-20min in line waiting to be helped. the truck floor bed had a lot of dirt on it, when I indicated the truck was not clean, got hit with a 25$ clean up fee.

DOMINIC S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUSTAFA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH C. 
Évaluation :
5

We had a great experience renting at this location. The price was great and the experience was very streamlined. We will be using this location again in the future.

KEVIN I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEITH DOUGLASS S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN P O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTOINETTE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN O. 
Évaluation :
1

Associate was helping a customer, 1 other person was ahead of me in line then another man came after me in line. The associate walked the customer she was helping out to the parking lot (I'm assuming to get whatever was being rented) then came back to the office and pulled the last male that was in line and asked if he was there X item. He said yes and then he proceeded to follow her back outside. They were gone for about 5-10 minutes while the gentleman ahead of us and myself were still waiting. During that time another male walked in to wait in line behind me. They both then came back into the office and she called him up to the counter to finish whatever paperwork he needed. It sounded like he needed to go to another location to pick up whatever he needed. While that was happening, another woman walked in and went into what looks like a lunch area but she also had a work desktop in there. The initial associate called up the next person in line and attended him. Then the second associate called me. The first associate finished with the 2nd man in line and now called the man that was behind me while I was waiting for the 2nd associates computer to work because it had frozen as soon as she turned it on. The man behind us was finished with his transaction before I was. The entire process from when I went into the office to when I left took approximately 45 minutes. If possible, it would speed up the process if more than one associate was working in the office or if that individual could stay in the office while a designated person outside can walk customers to locate their rental item. I also did not appreciate that the associate attended the last customer before the other 2 people in line ahead of him who had been clearly waiting much longer.

Philip L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GIEZI K. 
Évaluation :
3

We were not told where to return the key. The drop box was moved to a location on the property that was completely strange and out of the way. Renting a vehicle was also an unorganized process.

JASMINE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN M. 
Évaluation :
3

I had ordered utilities dolly along with the truck. The lady outside said it was in the truck. I drove to the address to see that the utilities dolly was not in the truck but an appliance dolly. Then I had to go back to the location to grab the appliance dolly. Luckily I was only 2 miles away from the location.I believe they are understaffed or the communication is not so good within their TEAM. There was not another lady who apologized when I explained the situation to her. The location charged me for the extra miles though- I did not care as it was only around 4 $.

Mert A. 
Évaluation :
4

Key drop location needs a better sign. Very hard to locate at night. Other than that the experience was great.

Samiyah B. 
Évaluation :
4

In the end all was resolved, but after i rented a ford transit cargo van..i noticed a fowl odor..and upoj arriving at my home i found out that this vehicle was rented by fedex. It had 2 face masks with stains on them alongside many paper tissues inside the glovebox which led to fowl odor..i personally cleaned it myself wearing double gloves. Upon returning, i did speak to the manager in charge and she was very understanding and polite and apologized for it and was gonna look into it. I would definitely still recommend rental from there.

CHIRAG T. 
Évaluation :
3

The van was good and clean but the lady helping customers was kind of a bitch

Karla A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kirk J. 
Évaluation :
5

Lo recomiendo al 100 % gracias por todo

Mailin T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly B. 
Évaluation :
5

Easy pick up much help

Sanford R. 
Évaluation :
5

During drop off, the man was very kind! Made the drop off easy!

Rachelle A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan K. 
Évaluation :
5

From start to finish, your staff have all given me outstanding service on both occasions I have visited. Communication was on point, this will be the only U-Haul location I will recommend to anyone who asks.

MATHEW RAY G. 
Évaluation :
5

I was very impressed by the friendliness and professionalism of this locations staff, not only helpful and patient with what may have been perceived as redundant questions, but by offering useful answers and options. In a short line, I observed other customer interactions which showed the same positive attitude. From check in to check out, a “10”

JACK G. 
Évaluation :
5

Excellent service à la clientèle

ANGELINA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODERICK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGINA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krishella C. 
Évaluation :
5

Uhaul has overcharged me Can someone call me to sort this out

Bharat M. 
Évaluation :
5

Great service. Quick and easy rental. Friendly and helpful workers.

Raymond P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JULIE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENIS D. 
Évaluation :
5

Rien

VONICE H. 
Évaluation :
1

Get rid of the rude overweight snob that works there. I'll never go back.

LEE B. 
Évaluation :
4

I should have been told that I can pay the main UHaul company, when I can't get through to the actual site. DM

Donald M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enrique A.  |  Premières impressions 
Évaluation :
5

Arjuna, the manager is so professional, respectful. The staff is the same way as their manager. They all go extra mile to make sure I was taken well care off. I use to go to many Uhaul location but nowadays I prefer going to that location. Good job yall!!!!!

igor k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spencer M.  |  Expérience générale 
Évaluation :
5

Staff very friendly, helpful and efficient. Easy access clean facility and fair rates.

maria g.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENT M.  |  Expérience générale 
Évaluation :
5

Excellent customer service... Professional at its finest as the general manager of that location... Seem to be extremely knowledgeable on the move-in process...

wayne t.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yoskieka W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela S.  |  Expérience générale 
Évaluation :
5

The staff was very friendly and helpful. Had a great experience renting a unit here.

Christi A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ketraysha T.  |  Expérience générale 
Évaluation :
5

Clean Secure Staff available

Shaquaya L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carlette j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kristie h.  |  Expérience générale 
Évaluation :
2

The storage unit leaked and had very poor pest control. Staff was informed about the leak but never did anything. Left my things there only because I didn't have an option to move them out until now.

LISA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalyn S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S.  |  Expérience générale 
Évaluation :
5

It one clerk that work there remember my name, She are very nice. It said alot when you remember a customer name. I don't remember her name, but I remember her smile. She a African American that love her job and customer. If she having a bad day you would never know. She have great customer service. Well the the whole crew do. That why I always go back to that location.

Mary J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWN E.  |  Expérience générale 
Évaluation :
5

I was easily able to upgrade my unit after registering online. The service was friendly and helpful. I've made several trips already and everything is going great.

Michelle N.  |  Online Move In 
Évaluation :
5

I am very satisfied

Long T.  |  Expérience générale 
Évaluation :
5

Anthony and his team are very helpful and patient. I STRONGLY RECCOMEND THEM TO GET A RAISE OR BONUS, LOL. THEY CAN HAVE A FULL HOUSE, AND ONE BY ONE THEY TAKE CARE IF US CUSTOMERS. 2 THUMBS FOR THEM!

Louie E.  |  Expérience générale 
Évaluation :
5

The staff was extremely knowledgeable and helpful! They made the experience a breeze.

michele d.  |  Expérience générale 
Évaluation :
3

Prices are steadily increasing for the units, there are other places in town that are cheaper and have wider spaces in between units that make it easier to drive through when other people are moving.

Octavio C.  |  Expérience générale 
Évaluation :
4

Very nice staff- even during their busy stressful times they handled everyone with respect.

Nicole W.  |  Expérience générale 
Évaluation :
5

The staff at the U-Haul office were friendly and efficient. Carmen was very professional and helped customers with a pleasant attitude. I highly recommend this U-Haul location.

Diana H.  |  Premières impressions 
Évaluation :
5

Friendly staff very helpful and location convenient

Maria C.  |  Premières impressions 
Évaluation :
5

The lady at U-haul was nice kind and really kind. She showed me how to do everything. Including where to turn the truck in at.

Tasane H.  |  Premières impressions 
Évaluation :
5

Great Customer Service.

Gregory T.  |  Premières impressions 
Évaluation :
5

My move was affordable because of the rates of my rental and storage.

NICHOLAS T.  |  Expérience générale 
Évaluation :
4

Great service, the only reason I gave 4 stars instead of 5 is due to the water that leaked into my unit.

Tamara S.  |  Expérience générale 
Évaluation :
4

S.O.

Tarence B.  |  Expérience générale 
Évaluation :
1

Because I was uncomfortable backing the trailer into the spot they wanted the person was extremely rude and angry about my decision. There is no way I would recommend this location to anyone

William B.  |  Réservation 
Évaluation :
4

S.O.

Tarence B.  |  Réservation 
Évaluation :
5

Keep up the great work

Jonathan N.  |  Expérience générale 
Évaluation :
5

Great service

Michael R.  |  Réservation 
Évaluation :
3

While this facility was not at fault, disappointed with UBox, started to fall apart in transit, had to be power drilled back into place, we couldn't take to our home, belongings were drilled into.

William K.  |  Expérience générale 
Évaluation :
3

El area donde estaba mi estorag no avian luses

Maria R.  |  Expérience générale 
Évaluation :
5

Great and quick service with information provided for a truck and storage rentals!

Manuel T.  |  Réservation 
Évaluation :
3

I was satisfied with my storage

Rebecca S.  |  Expérience générale 
Évaluation :
1

the black lady is rude wuldnt take my lock off sayn i got to pay again in three days so she gone wait I got another storage unit elsewhere wen i go get my things she say u owe and i just paid.

Robert M.  |  Expérience générale 
Évaluation :
5

First time to use Uhaul services and I was very impressed. Merci.

Silvestre G.  |  Expérience générale 
Évaluation :
4

The customer service was awesome and no complaints at all. I would definitely recommend them again

andrea r.  |  Expérience générale 
Non reviews have been submitted for this location.

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