Le client n'a pas laissé de commentaire.LAQUITA B.
Customer Reviews for U-Haul Moving & Storage of Pflugerville
Pour nous contacter
Pflugerville, TX 78660
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great Service and Wonderful employees at this Pflugerville Tx. locationELVA P W.
The personnel working on 9/21 at almost 7pm was so helpful and really friendly and respectful. Regardless of how busy it was and only her working she made sure to let me know what was needed of me.Ralani M.
The team here was very nice and helpfulSEAN G.
Only issue I had was the gas gauge was incorrect. I drove less than 12 miles. However, your representative made the adjustment and I appreciate that. Merci.Ramiro N.
Le client n'a pas laissé de commentaire.JAMIE S.
I walked in on time for my reservation. Then I was hot with the bad news. My truck was not there. Uhaul strikes again I thoughtâ€¦ seems to be a pattern. I asked if they could check around, no luck. No store in the area has a truck the size that I need. Then Mavis pulled a super epic Hail Mary of a move. She was able to get me into a one way truck for the day. You snooze you lose. Someone was late for their truck rental by 2 hours. So she was able to get everything smoothed over with me. Talk to Mavis for the VIP treatment! She's good.JACOB W.
The young man too my keys and said I was ready to go. Next morning I get a call asking where is the truck. It had me worried for a while then my receipt came through.CANITA P.
Le client n'a pas laissé de commentaire.David C. | Online Move In
Le client n'a pas laissé de commentaire.Andrew I.
Le client n'a pas laissé de commentaire.CHARLES P.
The employees at this location went out of their way to accommodate meâ€¦most appreciated.MICHAEL M.
Young lady was polite, informed and helpful.MARLA C.
Le client n'a pas laissé de commentaire.Devin H.
Le client n'a pas laissé de commentaire.JAMIL M.
parking lot is super tight, would be helpful to have a second entranceNICHOLE B.
Le client n'a pas laissé de commentaire.Khang Long H.
Le client n'a pas laissé de commentaire.HERNAN G.
The App is a bit buggy at times, like its hard to click on to check that we read the term of service. And when we return the truck, the App wont let us upload the picture for odometer. Every time we upload and click continue, it will ask us to upload again and again. The contactless rental concept is great, but actual execution has a lot to be desired.Chin L.
Great Staff and always Great Customer Service.DAVID B.
Kinda hard to get a phone call through because this is a busy location. Overallâ€¦..This is my favorite location to rent trucks and other equipment! The entire staff is awesome!ELLEN W.
Le client n'a pas laissé de commentaire.ELENA M.
Merci.HUNTER P. | Expérience générale
Make sure the gas tank is full before renting it out, or indicate how many gallons it takes per 1/8 tank. It was just above 3/4 and I ended up filling it up (spending my own money) because I had no idea how much it would take to get it back there.Andrew B.
Excellent service à la clientèleJamie S.
We appreciate the customer service we received securing the trailer for our moving task! The outside attendant was very nice and helpful. Keep up the good work!LESLIE M.
Le client n'a pas laissé de commentaire.Leo M.
I had a great experience and I was explained all the options I had in order to make the best decision for me. I think it would be helpful when somebody rent a trailer to let them know that they need their lights connection for the trailer.MIGUEL S.
Le client n'a pas laissé de commentaire.LINDSAY W.
Le client n'a pas laissé de commentaire.ROBERT B.
Le client n'a pas laissé de commentaire.Kristina H.
Le client n'a pas laissé de commentaire.WILLIAM B.
Returning the equipment after hours was a little tricky because I'm not that techy but I worked it out. Instructions on web site need to tell you earlier that google chrome will let you take the picture of inside of trailer. Now that I know that it will be easier and faster next time.HOWARD M.
Even with a line, they had a much faster check-in/check-out process than many u-haul locations I have worked through in the past. Quick & efficient.Nathan B.
Customer service is great. All employees are always very helpful at this location.LISA R.
Arjun was great. As long as you have employees like him customers will be happyMichael R.
Le client n'a pas laissé de commentaire.CELESTE L.
Hard to get the trucks in and out when it gets a little busyINWARD R.
Le client n'a pas laissé de commentaire.Blake P.
Le client n'a pas laissé de commentaire.PETER R.
I use this location because it's big and they have plenty of trucks. The staff used to be friendly. The woman I dealt with when I went in yesterday wasn't masked and clearly didn't care to give good service. She seemed bored and displayed zero emotion. My complaint was that I did the order through the app so I wouldn't have to go to the counter at all (like it says on the website). Well, I had to go to the counter anyway, despite the claim on your website. She didn't care about anything I said and went through the documents super softly and quickly in a hard to understand accent. I just wanted to get out of there. I'll try one of the other locations next time. They're always professional and courteous. Truck was fine, but had A LOT of play in the steering. I liked that I could mention that when I checked the truck in online.KEITH V.
Le client n'a pas laissé de commentaire.OLIVIA S.
Le client n'a pas laissé de commentaire.JENNIFER V. | Premières impressions
Pls have someone call meJOHNNY M.
Poor communications by one of trhe attendenceFRANK R.
Staff was helpful, so my recommendation is to keep up the good work.CHRISTOPHER K.
Le client n'a pas laissé de commentaire.Jacob T. | Expérience générale
Le client n'a pas laissé de commentaire.EDWARD L.
Le client n'a pas laissé de commentaire.JONATHAN S.
yard condition is less than desirable - unpaved road, congested, . . .Louis C.
ExcellentBEVERLY RENEE A. | Expérience générale
Le client n'a pas laissé de commentaire.JACOB H.
Le client n'a pas laissé de commentaire.RICARDO L.
Le client n'a pas laissé de commentaire.ADRIAN G.
Le client n'a pas laissé de commentaire.Christine H.
Very easy no hassle transaction.MICHAEL K.
Better customer service in pick up and return. More staff needed.JOYCE E.
Easy to rent, available as promised and everything went well.SIBYL L.
While I was at location picking up my truck with a good experience. Another customer was also at location picking up truck he reserved online. It was a different price when he got in office. The associate that was assisting him was not using good customer service. The customer said to her, i understand what you are saying and the associate came back & said to customer, I don't think you understand what I am saying. And she acted like she didn't want to find a solution for him. Associates need to find other words and phrases that are not negative or condacending!THELMA B.
Thank you for your helpJAMES R. | Premières impressions
Le client n'a pas laissé de commentaire.Heather M.
To return truck was not uploading pictures taken. Now I am being billed multiple cleaning charges for no reason. Not satisfiedJULIANNA L.
Le client n'a pas laissé de commentaire.Scott B.
Le client n'a pas laissé de commentaire.Matthew K.
The payment dates and the date you pay for a storage unit is terrible they want you to pay for the next month less then a month after you get the unitDonald A. | Expérience générale
Le client n'a pas laissé de commentaire.Susan K. | Expérience générale
Le client n'a pas laissé de commentaire.DOUGLAS M.
dropoff was easy and greatROBERTA M.
Le client n'a pas laissé de commentaire.ARLEY F.
Check out the trucks first before you rent them.Susan K.
The truck was clean except for bird droppings all over the front. This might have been caused by the truck being parked under a tree. The experience was good overall, but the process for reviewing the condition of the truck was a bit cumbersome. The pictures of the truck condition were hard to see, so I had to upload my own with comments about some pre-existing damage.Keith J.
Le client n'a pas laissé de commentaire.Cynthia G.
Le client n'a pas laissé de commentaire.Jeffrey R.
Le client n'a pas laissé de commentaire.EDWARD L.
Le client n'a pas laissé de commentaire.ANNA D.
Le client n'a pas laissé de commentaire.Sydney T.
Le client n'a pas laissé de commentaire.XIAOYANG L.
Le client n'a pas laissé de commentaire.TROY C.
Location was significantly understaffed for the level of activity. We had an 8:00 reservation and had to wait 30 minutes because only one person was working. And there were 4 more people behind us waiting too.Brett R.
Le client n'a pas laissé de commentaire.DONALD M.
Le client n'a pas laissé de commentaire.Marina L.
Wipe down the truck beforehand with disinfectant. It was quite grungy.Thomas O.
I was informed by desk rep that the 10fthad 3 seats. It didn't and so my move was delayed having to drive the third person home. Then the online â€œvehicle pre-trip review.â€ was not easy to navigate. Please offer good old fashion customer service. Not everyone has high tech through their smart phone. You, like many companies, are making a big assumption that everyone has easy access. It's bad enough to make me consider another company. Often high tech programs waste time because the computer programmers are too close to the projects and know how to navigate-start asking older folks or people with limited computer access to test your website. You'd be surprised by what â€œyou thinkâ€ is easy to navigate.SANDRA W.
Le client n'a pas laissé de commentaire.Otis T.
I am currently on the phone with my local credit union attempting to resolve the 600 $+ erroneous charges from a week ago. U-Haul Customer service representative indicated I would get a call back within 30 minutes with a resolution, I'm still waiting for that call back 5 days later....ALBERTO G.
Le client n'a pas laissé de commentaire.CHRISTIAN J.
Customer service on Sat 8/7 at 3:30 PM pick-up was atrocious. No concern for courtesy, efficiency or foul language. The clerk was working outside because she didn't want to work inside anymore and the install/shop guy was working the counter. It is doubtful I will use this location again.HEATH A.
Le client n'a pas laissé de commentaire.Sharri S.
Le client n'a pas laissé de commentaire.LORENA R.
Le client n'a pas laissé de commentaire.VANESSA G.
Le client n'a pas laissé de commentaire.LOUIS H.
None at this timeRalph C.
The truck was not clean. It smelled inside. It had severe hail damage. I was disappointed; but, I only used it for an hour and then I returned it. Next time, I will ask for a better vehicle. If I can't get that, I will start going somewhere else.KRISHELLA R.
Quick and EasyKenneth C.
Le client n'a pas laissé de commentaire.Sixmarie M.
The pick up wasn't filthy, it just had some liquid residue that was on the AC and Radio panel. Also I received this the link to this review but have yet to get an email confirmation with amount charged.JUAN G.
Le client n'a pas laissé de commentaire.Barbara J.
Le client n'a pas laissé de commentaire.Evan L.
Le client n'a pas laissé de commentaire.HARRISON S.
Line was an hour long, which almost caused us to automatically lose the truck. The online system shouldn't automatically free up reservations after an hour on high traffic days. Or at least the timer should be extended.Garrett W.
One person working, who was totally overwhelmed. He did a good job and was polite, but they were totally understaffed and there were at least 12 people in line waiting at all times. The online process never works correctly and you still have to physically check in.CLINTON M.
Le client n'a pas laissé de commentaire.EHIA S.
Bad customer service-vehicle was no ready and employee was not flexible to accommodate. Too much socializing with other employees and not enough art to customersMICHAEL D.
I have no complaintsCLAIRE LYNETTE M.
Le client n'a pas laissé de commentaire.MORGAN P.
Le client n'a pas laissé de commentaire.STEPHEN K.
Le client n'a pas laissé de commentaire.Janet E.
We have been trying to return our storage and one of the employees is very rude and unhelpful. When I let her know I couldn't get into the gate to retrieve the lock she stated I must for this current months even though we were returning the storage she the proceeded to argue about how it can't be released until payment is made and come back tomorrow when the manager has returned. The next day I missed the call from the manager and when I called back she answers the phone but denies the conversation and refuses to let me speak to the manger not only that she denies me leaving the keys with her and says I need to return the lock. She rose her voice, lied and now I have to go back up there to argue with her. I am nine months pregnant on top of all of this. You need to have employees who want to do their job.CHELICIA M. | Expérience générale
Le client n'a pas laissé de commentaire.Robert B. | Premières impressions
Le client n'a pas laissé de commentaire.Juannetta B. | Expérience générale
Staff was very nice and professionalGabrielle W. | Online Move In
Le client n'a pas laissé de commentaire.geohnita c. | Premières impressions
The whole staff is very helpful. I have to say this is the first time, I had such great service at U-Haul. Thank you all for a great moving experience!Magdalena A. | Premières impressions
The manager is very professional and helpful.igor k. | Expérience générale
Le client n'a pas laissé de commentaire.RASHEEDA D. | Expérience générale
Le client n'a pas laissé de commentaire.Deidre G. | Online Move In
I like that you can do all your registration online down to getting your key. It was great.sally b. | Online Move In
Le client n'a pas laissé de commentaire.Ebony J. | Premières impressions
Very friendly and accommodatingAMINATA T. | Premières impressions
It was a good experience all over again, and I will continue to go back again whenever I need to! Thanks !!JOE THOMAS U. | Premières impressions
Le client n'a pas laissé de commentaire.canisha J. | Expérience générale
Le client n'a pas laissé de commentaire.GINA B. | Expérience générale
Friendly and excellent service.kashonno j. | Premières impressions
Very friendly staffAMINATA T. | Expérience générale
Le client n'a pas laissé de commentaire.Susan K. | Premières impressions
Le client n'a pas laissé de commentaire.Anita J. | Expérience générale
Le client n'a pas laissé de commentaire.Rebekah S. | Expérience générale
I am a 30+ year renter of the two storage units at this site. Always had excellent service, and very pleased with units of this entire time.PHERABY N. | Expérience générale
Very thankful for easy processJuannetta B. | Premières impressions
Le client n'a pas laissé de commentaire.chamagne w. | Expérience générale
Le client n'a pas laissé de commentaire.DIANE H. | Expérience générale
I have been using you guys for some time and I have always had a pleasant experience.FELICIA C. | Premières impressions
nice friendlyAnita J. | Premières impressions
Le client n'a pas laissé de commentaire.KAYLA R. | Premières impressions
Y’all charged me even when I turned in the keysJordan P. | Expérience générale
Le client n'a pas laissé de commentaire.GimJom F. | Premières impressions
The manager Arjun is a top notch professional. One of the best if not best I have ever dealt with. Thanks for the great serviceigor k. | Expérience générale
Le client n'a pas laissé de commentaire.Antonio H. | Premières impressions
Lo recomiendo al 100 % gracias por todoMailin T. | Expérience générale
Le client n'a pas laissé de commentaire.JULIE W. | Expérience générale
I should have been told that I can pay the main UHaul company, when I can't get through to the actual site. DMDonald M. | Expérience générale
Le client n'a pas laissé de commentaire.Enrique A. | Premières impressions
Arjuna, the manager is so professional, respectful. The staff is the same way as their manager. They all go extra mile to make sure I was taken well care off. I use to go to many Uhaul location but nowadays I prefer going to that location. Good job yall!!!!!igor k. | Premières impressions
Le client n'a pas laissé de commentaire.Spencer M. | Expérience générale
Staff very friendly, helpful and efficient. Easy access clean facility and fair rates.maria g. | Premières impressions
Le client n'a pas laissé de commentaire.KENT M. | Expérience générale
Excellent customer service... Professional at its finest as the general manager of that location... Seem to be extremely knowledgeable on the move-in process...wayne t. | Premières impressions
Le client n'a pas laissé de commentaire.Anthony W. | Expérience générale
Le client n'a pas laissé de commentaire.Yoskieka W. | Expérience générale
Le client n'a pas laissé de commentaire.Pamela S. | Expérience générale
The staff was very friendly and helpful. Had a great experience renting a unit here.Christi A. | Expérience générale
Le client n'a pas laissé de commentaire.Terri B. | Premières impressions
Le client n'a pas laissé de commentaire.Ketraysha T. | Expérience générale
Le client n'a pas laissé de commentaire.Jose S. | Premières impressions
I was easily able to upgrade my unit after registering online. The service was friendly and helpful. I've made several trips already and everything is going great.Michelle N. | Online Move In
Great Customer Service.Gregory T. | Premières impressions
Great and quick service with information provided for a truck and storage rentals!Manuel T. | Réservation
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