This is first time I've rented a storage unit and did so from U-Haul because when I reserved the truck on line I was happy to see storage facility existed in Greensboro and the first month would be free due to renting a truck. I reserved this mid April I believe, and on 4/20 when I was uploading info for truck rental, it was suggested I go ahead and pre-register or such for the storage unit. In doing so, I could skip the check in desk, and go right to my unit and a free lock would be included. I did this and still kept move in reservation for 4/25. When I arrived in Greensboro on 4/25 I discovered the unit was too small and Erin upgraded me to larger unit. She told me it was all good, I owed nothing and the first month would be free. Erin was very nice by the way. I moved my stuff in on 4/25 - I was not in Greensboro prior to this. Towards end of the week I got email stating I owed late fees. I stopped by UHaul on Saturday 5/1 and Erin said the computer system was down and another woman explained it was all good and they'd fix it for me when system was back up. That night I got voicemail saying system never came back up, check back tomorrow. Sunday 5/2 I went by again, I believe Eric as the guys name. He looked at my file in computer and saw what was going on and said it would be fixed, but it'd have to be done by a manager and he was leaving a note for the Monday manager to fix it. I started new job 5/3 and forgot to follow through. Today 5/4, I received a call from Jazmine explaining I needed to pay my balance. She got very hostile and loud with me and stated I actually rented the original unit on 4/20 and it didn't matter when I moved in. She said I was given a credit for switching to larger unit, but I still owed for the weeks I had other unit. I told her I only preregistered on 4/20 didn't actually take possession of the unit. She was not understanding, and got louder with me and said I had to pay. I told her I'd come by after work. I did stop by after work and was again told by Jazmine that I owed 53,95 - yet she could not fully explain to me why, even if I did actually rent the unit on 4/20, it hadn't been a month since then, plus the system shows my reservation was for 4/25. Jazmine became very loud like she did on the phone, but still could not explain it to me. I asked her to please not yell at me to which she replied she had been up and down the hill several time and had unloaded three trucks... non of that had to do with me. I believe she was frustrated because she could neither explain this charge to me nor convince me to just pay it. Because I'm in a temp rental for a bit longer, just started new job yesterday, I don't have the time to move my stuff out. I did pay the 53.95, but will be researching other storage facilities and will most likely be moving my stuff out before the next billing cycle. I did not receive my free month nor the lock I was to get for pre-registering for the unit online. Will not recommend u-haul storage to others. The whole thing really has the look/feel of a bait/switch.Kent B.
Customer Reviews for U-Haul Moving & Storage of Piedmont Triad Airport
Pour nous contacter
Greensboro, NC 27410
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.EARL J.
Have more employees, have personnel able to get and understand payment issues. I had extensions due to circumstances beyond my control and I feel that I was overcharged because the personnell did not have 'knowledge of how to check out my circumstances.LESLIE S.
Trailer lights on the reserved auto transport trailer inoperable upon arrival to pick up equipment. U-Haul location only had two (2) auto transport trailers and the second trailer did not have a license plate. I was rented the trailer without a license plate. U-Haul employees attempted three times to correct the rental paperwork, but the rental system would not allow the appropriate changes. Notes were added to rental agreement to explain the renatl equipment situation. Overall it was a good trip. The U-Haul employees were courteous and helpful at the pick-up and drop off locations and there were no issues with rental equipment from point A to point to point B. My recommendation would be to ensure rental equipment is serviceable on the day the of reservation before customer arrives to pick up equipment.Eric H.
Le client n'a pas laissé de commentaire.Berk B.
Great customer service during pickup and return service!RENISHA L.
Very good experience!!RUFUS M.
Did after hours drop off. I would have like better instruction about where to drop the trailer, but it was still easy and quick.Brad C.
They did not put a lock in my unit, so I asked for one.Dontrez Y. | Online Move In
Great location.Michelle D.
Le client n'a pas laissé de commentaire.Kenya H.
I went to this location 3 days prior to my rental need. I had a vehicle inspection for towing and was helped by the staff on what towing equipment to purchase. Problem began when I arrived on Friday morning for my reservation and was told to go to a different location....my reservation pick up location had changed. Annoyed, but went to new location. That location did not have the equipment we ordered. That vendor was very nice and called the original location. They had the trailer. We wasted 45 minutes due to faulty algorithms. Fortunately, I had the second location call the original location to make sure the equipment was available before we drove all over Greensboro looking for a trailer. Don't do this again.CAROLYN G.
Le client n'a pas laissé de commentaire.JOHN S.
Friendly staff. Trailer had new tires and worked perfect for our move . Liked having a brake assist when towing on mountain roads .MICHAELDOUGLAS P.
Le client n'a pas laissé de commentaire.Margaret P.
Le client n'a pas laissé de commentaire.PHILIP B.
Le client n'a pas laissé de commentaire.Joan T.
Le client n'a pas laissé de commentaire.Daniel K.
My reservation was at one place and the truck was available at another place, which was less convenient. I hate it when I am told that I do have a truck reserved at place X, and later I am told to go pick it up at place Y, which is out of the way and I am charged by the mile and I pay for gas.Pierre C.
Process took too long. Left my dolly off of truckASHLEY F.
My experience at this location made up for a very unfortunate experience and subpar customer service at the 911 Gate City U-haul location. Thank you, W. Friendly folks!ANIKA T. | Premières impressions
Le client n'a pas laissé de commentaire.Brian D.
Pickup and drop was slow.JOHN B.
Le client n'a pas laissé de commentaire.Daniel J.
Le client n'a pas laissé de commentaire.Randall R.
Doin greatEric G.
So pleased with our service. From start to finish. Really appreciated how careful and conscientious drop-off and delivery employees were.Monica S.
Le client n'a pas laissé de commentaire.DENIS D.
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.CHARLES F.
Le client n'a pas laissé de commentaire.NEVIN R.
Le client n'a pas laissé de commentaire.Joanna M.
Le client n'a pas laissé de commentaire.LYNN S.
Le client n'a pas laissé de commentaire.JOHN P.
I had to get a truck from a different location because the one I reserved was not there and was not able to change my estimated mileage and was charged for extra milesTerry S.
Second rental from this location and no issues even during COVID.Michael C.
I extended my rental three more hour was charged another day after I took it back and was told the they was sorry but the person I spoke with gave me incorrect information and that they could not help me. Hung up..Connie L.
Le client n'a pas laissé de commentaire.Alexandria H.
Le client n'a pas laissé de commentaire.David S.
they should inform you if not returned on time that you will be charged for another day. I was busy moving and did return it 3 hours later than I expected. When I received the notice that they were trying to reach me it was right at closing and I called at 7:05 and no answer. I di return the truck that same day, but it was not signed in until 7am the next day, which seemed as though I had it over night. I was NOT TOLD THAT upfront. Tried to dispute the extra day charge and was denied. I was not pleased with that.ROSANNE R.
Person at pick up was distracted with personal phone callsTAMSEN M.
Le client n'a pas laissé de commentaire.Philip B.
Le client n'a pas laissé de commentaire.LILLIE C.
this location is fine but reservation/return left me on the phone for 1/2 hr on the first call and another 1/2 hr on the second call until i gave up. today was very nice with IlaneSantiago S.
Le client n'a pas laissé de commentaire.Troy J.
Service was great and helped me get through this move.ROSANNE R.
Le client n'a pas laissé de commentaire.TRACY D.
Service was great!Mary F.
Horrible customer service! Loved the initial process of getting the UBox, then when it arrived to my set location I had issues. Service agents spoke down to me, I then had issues with closing out the account. I will never again use any of uhauls services and will never recommend it to anyone.David S.
The Representative Everett that waited on had no customer service skills at all. No smile, no courteousness nothing dry and monotone throughout the entire conversation. Due to this being the only location with the truck size I needed, I would have went to another location.VALARIE A.
Customer service was great and very helpfulBONNIELOU G.
Erin was great to work with, it's all about the peopleCARL P.
Everett (manager) leads by example and sets a high standard for customer service. He goes above and beyond and so does his team. I could rent from closer facilities but I prefer this location due to the service.MATTHEW D.
Le client n'a pas laissé de commentaire.Semih U.
Le client n'a pas laissé de commentaire.JODY L.
Le client n'a pas laissé de commentaire.CONSUELLA R.
Le client n'a pas laissé de commentaire.William H.
If a customer is able to rent a truck for 24 hours for the same amount they can rent for 8 hours they should make the reservation for 24hours. You should ALWAYS offer the same thing you would want to receive.Hattela R.
Le client n'a pas laissé de commentaire.Lee G.
Le client n'a pas laissé de commentaire.JAMISON M.
Le client n'a pas laissé de commentaire.Jeffrey L.
Le client n'a pas laissé de commentaire.STEVEN F.
Awesome awesome customer service. This is my second move with this location and I have had a great experience. The general manager went over and beyond accommodation when we had an unfortunate incident with our truck lock. He was courteous, responsive, and diligent in solving our problem. I couldn't have asked for better service on such a hectic day. Thanks for all your help!SHACOLBY F.
Le client n'a pas laissé de commentaire.Valerie S.
Le client n'a pas laissé de commentaire.KIMBERLY J.
I am writing to commend the exceptional customer service extended by Sabrina of the Greensboro, NC site (West Friendly). I called on Monday March 15 asking that the UBox could be delivered on Tuesday March 16. She said "let me see if that can be done". She checked the schedule and stated that the box could be delivered in the afternoon. I was pleasantly surprised to meet her on Tuesday because she was the driver. Sabrina is professional, extremely pleasant and an asset to your organization. All other experiences with this Ubox rental were extremely negative (initial reservation, shipment and premature charging of the 980 $fee). Sabrina was a welcomed bright spot. I rated the location overall average because I only interacted with Sabrina and have no idea how the other parts of the location function.Deborah S.
Le client n'a pas laissé de commentaire.Danielle P.
Le client n'a pas laissé de commentaire.Celia H.
Le client n'a pas laissé de commentaire.SCOTT A.
The fact I only drove the vehicle three times and the man said it was at half a tank and to come back filled but gave me truck and it wasnt even full when it was givin. Charged me an extra 20 dollars and said I used 7 gallons of gas when the hand didnt even move from the spot.dierdra S.
Le client n'a pas laissé de commentaire.ANGELA D.
Everything was done smoothly & easily to rent from.Terresa M.
Le client n'a pas laissé de commentaire.Matthew S.
Only issue with vehicle was a constant squeak in the front brakes when applied. I was treated very well by the staff at this location and I think your mobile app is intuitive and the return process was easy. Will definately use this location again when needed.William V.
Inspection Lady is very helpful.Santosh C.
Le client n'a pas laissé de commentaire.CODY C.
Was a good experienceRONALD B.
Despite reservations being confirmed on Friday and guaranteed with a credit card the unit was not availableScott R. | Premières impressions
My experience with this Uhaul location was horrible. Terrible. Worst customer service I've ever experienced. I was told by the lady at the counter that they closed at 7:30pm. I got back at 7:13pm and there was someone checking in a truck so i pulled the uhaul truck right behind that one. The guy never came to check my truck in. Then i went to the door it was locked i knocked on the door and nobody came. I sat in my car and tried to do the self check in and my window browser was not working so i went back to the door and knock (mind you there was staff on the building... you could see them standing behind the counter waiting) a lady came to the door and said to try the browser again. I told her multiple times it did t work. I showed her on my phone that it didn't work. She didn't offer to help. Didn't offer to bring me in the store to check the truck in. Didn't offer anything. I got charged with a 20 $fee because by this time it was after store hours and when 7:30pm hit everybody came out the store and went to their cars and left! Didn't offer anything!!! Rude staff.Krystal B.
Le client n'a pas laissé de commentaire.James W. | Expérience générale
Everything was awesome!Robbie S.
Le client n'a pas laissé de commentaire.Angela B. | Expérience générale
OMG!!! This is the best experience I have ever had at uhaul!!!Jazmine L.
Le client n'a pas laissé de commentaire.Charles S.
Le client n'a pas laissé de commentaire.Alesia D.
Le client n'a pas laissé de commentaire.Joseph H.
Clarify online that your location on W Friendly in Greensboro NC is a rotation location and the trucks must be returned to the same place. When someone books a truck online, they assume all locations follow the same guidelines. If your location is different in any way, it should be clearly spelled out prior to registration confirmation. I read through everything before booking because I was trying to save money, and ultimately I ended up wasting an additional 83 $because I had to drive an empty truck back to the original pick-up location rather that one closer to my destination and was charged by the mile.DANA W.
I would like for someone to explain to me the rental tax that I was chargedBruce M.
Excellent customer service. The lady at the counter was very efficient and knew her job well. She was able to take care of us within 5min. Also, knew the answer to my questions.ALLEN C.
Le client n'a pas laissé de commentaire.Eric A.
Jazmine was so kind. She took my reservation over the phone, assisted when I didn't know where the hookup for my pilot was, and allowed me to change the cargo trailer to a larger one. She made everything fast and efficient. Excellent service à la clientèle.ODESSA C.
Was very satisfied !Anthony M.
Le client n'a pas laissé de commentaire.Douglas C.
Le client n'a pas laissé de commentaire.CHRISTOPHER C.
Location was incorrectly marked on the map where the truck was parked. Associate could've been more professional and assisting me in locating the truck. The truck was filthy inside and outside. The pictures of the truck appeared as if it had just been washed inside somewhere. But it definitely was not.Erin H.
Le client n'a pas laissé de commentaire.PETKO P.
Le client n'a pas laissé de commentaire.ADAM B.
Le client n'a pas laissé de commentaire.Catherine A.
Le client n'a pas laissé de commentaire.CHRISTOPHER B.
Le client n'a pas laissé de commentaire.SHEROLD M.
Girl cussed me out to move the truck out of the way, gave me an attitude. Person inside the place gave a sarcastic and know it all attitude towards me. I never have been treated that way, I work for the public too. They need some self controlJHEFREEN L.
Le client n'a pas laissé de commentaire.JACKSON L.
Le client n'a pas laissé de commentaire.CHARLES F.
Le client n'a pas laissé de commentaire.Dajae B. | Expérience générale
Le client n'a pas laissé de commentaire.Cory M. | Expérience générale
No problems. Been very helpful in many way and nice staffSherri S. | Expérience générale
Le client n'a pas laissé de commentaire.Michael B. | Expérience générale
S.O.Karlene J. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES R. | Premières impressions
I want to thank Jazmine for her help and curtesy in finding me the perfect storage for my belongings.Vanessa H. | Premières impressions
Le client n'a pas laissé de commentaire.Veronica B. | Expérience générale
Reserved larger storage unit on first floor but when I showed up only 5x5 was available. I recently had back surgery and cannot carry items up and down stairs. I am highly disappointed and agitated.Cory M. | Premières impressions
Le client n'a pas laissé de commentaire.donald james o. | Expérience générale
Price could be a little cheaper on mileage, but overall great.david c. | Expérience générale
I believe when a company lacks integrity and can change policies without notifying the customer, this is not a good company and I will soon terminate my business with u-haul and I hope to never use them againSamuel S. | Premières impressions
Le client n'a pas laissé de commentaire.Angel G. | Expérience générale
Le client n'a pas laissé de commentaire.LaSonya M. | Expérience générale
Everything was fine until checkout. When I was ready to move out of the storage unit (August 17, 2020), I went to the front office to notify them. They said they just needed to do a walk through. I have receive numerous emails and statements in the mail where late fees were assessed. I have had to call 3 times to try to remind them I had already moved out. Extremely frustrating to get through to someone and then my account still wasn't fixed. Hopefully, after today's call everything was concluded.michelle f. | Expérience générale
Found water on the floor in my unit and a few items were wet because of the water.Leigh B. | Expérience générale
Le client n'a pas laissé de commentaire.deborah w. | Expérience générale
Please offer discounts for college students. Especially when there is an emergency evacuationMAURICIA W. | Expérience générale
Thanks for help with staff that assisted me during check outKyrah H. | Expérience générale
everyone was very courteous but the facilities were always full of garbage and debris dear the units, and not enforcing log in alarms kept going off were very annoying.Sandra J. | Expérience générale
U guys helped me when I thought I was not going to be able to make it. Thank you on behalf of all the college students that you have helped.tysherra H. | Expérience générale
The loading dock was in need of some cleaning as there was a lot of water along the dock which also had an awful smell do trying to maneuver the carts through the area without your items getting wet and hoping not to drop anything that would fall into the water was a bit difficult. Not sure where the water came from but it covered the soles of our shoes and it hadn't rained so not sure what was going on with that but the dock smelled like vomit. I wish the doors to get into the units were wider. It was very hard to get my furniture especially sofa and loveseat into the door of the 10' x 10' unit.donna m. | Expérience générale
My experience with Uhaul was great. They were very accommodating and my items were safe and secure for the duration of my lease.CHOCHOE E. | Expérience générale
The staff was friendly and very helpful.Bruce H. | Expérience générale
Great staff. They were very helpful.Bruce H. | Premières impressions
bathroom was clogged and unusable. ramps preferred to upper level instead of climbing stairs with heavy furnitureJudy R. | Premières impressions
Le client n'a pas laissé de commentaire.Altolvas P. | Premières impressions
Le client n'a pas laissé de commentaire.Jared G. | Premières impressions
The evening work staff didn't seem to know job. It took 2 hours to get a storage unit.Veronica B. | Premières impressions
The storage unit doesn't work. I have to have my truck turned in at 9 am. I came to put my sofa in the storage unit at 8:20 am, only to find the storage building denying my access, both with my swipe card and my access code. I was told by staff that the storage access doesn't always work, but this is of great inconvenience to me as a paying customer. I now have a large sofa in a truck and have to sit and wait. I don't want to be charged an extra day for the truck and I would like to be able to access the storage unit that I'm paying nearly 100 $a month for at my convenience.Lena B. | Premières impressions
Le client n'a pas laissé de commentaire.Amanda S. | Premières impressions
Le client n'a pas laissé de commentaire.Kim S. | Premières impressions
Had issues with using my password code to enter and exit the building. Staff at this location was very helpful with assisting me with the issue.Lagerald T. | Premières impressions
Le client n'a pas laissé de commentaire.WALTER H H. | Expérience générale
Le client n'a pas laissé de commentaire.angela b. | Premières impressions
I am very pleased with my experience at Uhaul storage on West Friendly from 2015 until 2020.WADE TAYLOR P. | Expérience générale
Everyone was friendly and respectful.mary R. | Expérience générale
Complained this week while moving items from my unit that the the bathroom was very dirty.. male staff member made several excuses... but didn’t clean it..Deanne N. | Expérience générale
The process of moving into a new storage unit as a student was complicated and stressful. My information was entered in wrong and trying to contact someone about the errors was difficult. When I brought up the errors the rep did not seem to care about it and just shrugged it away.Naisha d. | Premières impressions
Le client n'a pas laissé de commentaire.Fannie h. | Premières impressions
I have learned to never recommend any place, that is the reason I selected no. But, when I picked up the van, I had attempted to do the online part but that failed, and couldn't get a response online. The guy working the desk was creepy! Made weird comments about how I did things perfectly, the system was just acting up. He took a pic of my ID for some reason, never had that happen before. Couldn't tell if he did it with my credit card also. When I asked him about it he said he didn't do it. The guy had his volume turned up on the phone and I could clearly hear the picture taking sound. I have cancelled my credit card because of this and now concerned about my drivers license information being out that. I feel I need to get the redone. I am expecting u-haul to reimburse me for this expense and provide me with an explanation of why he is taking picture of my id and possibly my credit card.DAVID S. | Expérience générale
Le client n'a pas laissé de commentaire.tysherra H. | Premières impressions
My family and I are appreciative of the deal U-haul storage offered for college students during this difficult time. The staff was also very friendly and helpful.Arionna W. | Premières impressions
The Gentlemen that was helping was very nice, but able to help pick out a unit. His coworkers did not help him much. It took an hour to get a 10 x 10 and then they could not print a document that stated what we just did. Nice place but painful get a 10 x 10. Still have received confirmation of my unit. firstname.lastname@example.orgEric B. | Premières impressions
Scottie is a natural leader and has great professionalism. He listened to my situation without judging me. We need more people like Scottie who knows how to go above and beyondTisha B. | Expérience générale
I was initially working with Erin and had explained to her my frustrating situation about my move. She notated my file and Scottie the manager was very professional and took care of everything...Hi 5Tisha B. | Premières impressions
Staff is very friendly. Should have been told there was no elevator to bring stuff to second floor.Sarah D. | Premières impressions
Great JobDennis B. | Expérience générale
I have continued to rent another U-Haul storage unit in another state after closing this one. That is how much I really like uhaul storage units . Thanks you for the continuous great service u provideVanessa G. | Expérience générale
Julian was a great help and went above and beyond to make sure everything was good.Lynda O. | Premières impressions
Very pleased with my experience with this location for the short term storage of my belongings and rental vehicles.Rich M. | Expérience générale
The storage is infested with roaches! I told the manager and she lied and said she had everything fumigated to only get my things from storage and it had roaches all over it. Horrible!Julia W. | Expérience générale
Customer service 100 % facility 100 % proper equipment 100 %MALINDA CHRISTIN J. | Premières impressions
The storage facility was amazing...clean, safe, well lit and they even had rolling carts available to help unload. The U-Haul personnel were courteous and helpful.Matt M. | Premières impressions
When I went in the systems were down so had to rental of storage manually. Showed reservations on my phone however gave me a list of units that had higher price than online. Lock ordered but not availStephanie A. | Premières impressions
Customer service superior . Thanks to Erin and Johnathan and the rest of the crew.....Dwight L. | Premières impressions
Mold on items. Hallway lights were out for most of the months I rented.Lisa B. | Expérience générale
Great and professional customer service.Darius C. | Premières impressions
Very friendly and helpful staff!David C. | Expérience générale
S.O.DANIEL Z. | Premières impressions
Extremely unhelpful employees--Arthur and Julian proved not only apathetic but actively unhelpful. Unable to answer basic questions like where is my ubox. I wasted hours on the phone with CSAlex K. | Expérience générale
I am awaiting a credit on my credit card bill for the final month's payment. The April payment had already been posted to my AMEX card, but a credit was to be issued.LISA C. | Expérience générale
It was goodSHONDALE C. | Expérience générale
I could not have asked for a better moving and storage experience during a very stressful time in my life. Thank you to Sayge T. for the kindness and help with all my last minute changes!!!Lori M. | Premières impressions
Great seeSpenser J. | Expérience générale
Your delivery driver was great to work with , very helpfulcarl p. | Expérience générale
Jonathan was so nice and helpful!kiarra b. | Premières impressions
U-Haul saved the day! Moving my daughter cross country couldn't have been easier! Wonderful service that I will definitely recommend. Thanks so very much!Beth S. | Expérience générale
I thought your service was very good but I am still waiting from Scott Bozi 8332280632 at the insurance company about my damages claim of personal property;my lawyer would like to know what you intenGLENN T. | Expérience générale
Sabrina was on top of her game. Did everything possible to get my stuff out of new York and to me in Greensboro N.C. I'm in awe of her. She fought for her company as well as for me. She amazing kudos.annetta M. | Expérience générale
My move went smoothly , thank you U-Haul!Francisco D. | Expérience générale
Missing containerannetta M. | Expérience générale
Great staff to assist with your moving excellent.Hurley G. | Réservation
Friendly, loved the customer serviceRICK Y. | Expérience générale
I was disappointed at check out of my unit on 8/4/18. Was promised a receipt via my email when I requested paper copy. I have yet to receive the email. email@example.com receipt! Merci!Donna S. | Expérience générale
This is the first time I have used a storage unit.LYNN C. | Réservation
n/aGUSTAVO P. | Expérience générale
The customer care reps where very very rude and unprofessional the late fees suck. Every move month you have a auction for 1 month ! Give people a break!!SHANIECE Lajaun W. | Expérience générale
I noticed that shen I moved out, some of my boxes appeared moist. The back paneling of a bookshelf also had this moisture problem. I also found poop on a couple of boxes (but found no culprit).EMILY B. | Expérience générale
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