Customer Reviews for U-Haul Moving & Storage of Pinellas Park

Évaluation :

3

Storage facility was as expected. My issue is with staff. The three years I rented here I had interaction with staff twice because they were never there at posted hours. Never a sign that said out to lunch. Just the other day as I wanted to let the staff know I was moving out and closing my account, no around. So I was forced to do it online which wasn't an issue, the point being is that if you have posted hours, someone should be there.

Évaluation :

5

Staff Ebony Mia and Barbette has excellent customer service!!!

Évaluation :

5

This facility was immaculate every time I visited.

Évaluation :

1

People sitting in cars out back smoking weed not in a unit people walking around property looks like one may be living in a locker

Évaluation :

5

I first met with Barbette who was very nice / polite and knowledgeable a she showed met my options and was very helpful. I went back to finalize it and she wasn't there and I was disappointed UNTIL I started working with Nikki , she had all the qualities I mentioned earlier she helped me finish the process without any problems. It is not easy to find this type of excellent customer service anymore and to find it with two different people is even more rare. Please thank them both for being such amazing associates

Évaluation :

2

I was told that I could go to a location on a Sunday and that they were open from 9-5 Sundays, got there and they weren’t… my reservation I changed to Sunday and when I got there it was gone bc it was set for Friday- it was a free month and bc the reservation was made for the wrong day, I had to purchase one instead not stoked honestly

Évaluation :

5

Thus facility was clean your customer service representative (namely Babette) was always accommodating friendly and very knowledgeable. My experience here was outstaning!! 10 Srars!

Évaluation :

5

Merci.

Évaluation :

1

I did not appreciate the way i was treated and the office kept putting me on auto pay!!! I was never late and got harry for paying.

Évaluation :

3

Had trouble with the elevator several times a year, there are people living in units

Évaluation :

5

My name is Chadrick Williams. My wife name is Miranda Williams. We had a great experience and everyone on the staff was great. The general manager Ebony Clark is great, fair and understanding. Having her as a general manager makes Uhaul a great place to have your personal and precious items at Uhaul. Thanks Chadrick and Miranda Williams

Évaluation :

5

We were here 17 years and never had a problem. Would definitely recommend and if I needed a storage unit again I would definitely return.

Évaluation :

1

Ebony is very unprofessional. She talks to customers as though the are beneath her. At no point should you tell the customer they are lying. And the problem is miscommunication between staff not customer. I rated you poor because customer service is everything

Évaluation :

1

Reserved a storage unit 15x 10 with corporate When I arrived they issued me a smaller unit and argued it was the correct one Upon measuring the unit myself they assigned me another unit which was still too small. I opted on not renting a unit with Uhaul and going to Public Storage instead

Évaluation :

1

I rented and then canceled the same day because I ended up not needing my things stored. I spoke with 3 different people, got the run around and still have not gotten my refund. I am very disappointed. I will never use uhaul again

Évaluation :

3

I had challenges at move in and wasn't met with a demeanor to resolve it. It got resolved but it wasn't easy nor did I feel like my patronage was appreciated. I've moved to another UHaul facility.

Évaluation :

5

The older lady was a gem - I apologize for forgetting her name. She took a lot of pride in her job and thrived on customer satisfaction.

Évaluation :

5

"Barbette" was very helpful, and easy to work with during my first experience with a storage facility.

Évaluation :

5

So far so good. First 24

Évaluation :

5

I have to give Barbette shout out because she is amazing! :) She was so helpful from the very first phone call to when I came in person to look at the unit. She's knowledgeable, personable, professional, and an absolute delight to be around! :) We appreciated her very much! Look forward to saying hi when we stop in on our unit!

Évaluation :

4

THANK YOU GREAT MGT & STAFF

Évaluation :

5

This is my second time here. They're always professional and polite.

Évaluation :

5

Excellent staff and facility

Évaluation :

5

very good service

Évaluation :

5

I had a wonderful review. I noticed my unit was too small after I moved in and asked if I could upgrade and that process was beyond easy. This is my go to storage unit if needed and I will for sure be back. Not to mention staff is so sweet and knowledgeable

Évaluation :

5

Very friendly and helpful staff. 👌

Évaluation :

2

The question about the office hours being convenient I put no. The door says the hours of operation, but I have never walked up and just walked in. The door is always locked and no one answers the phone. I even called customer service and they couldn't get the office to answer there call either. That is very frustrating. I as far as the staff there is an older lady that is always so nice, the other people that works there are rude and not helpful at all. So I called the salvation army had them come pick stuff up and I returned my unit. I will never use a U-Haul storage facility again.

Évaluation :

5

Great staff. Clean facility. Fees never went up.

Évaluation :

3

Sunday office hours posted on front door are not accurate. Office is closed on Sunday

Évaluation :

5

The ladies at the desk were very helpful.

Évaluation :

5

Left it clean for them everything was good people friendly everything was just perfect

Évaluation :

1

I've had the storage unit for over a week and can not move in because access elevator is not working. Meanwhile I have another storage unit I'm paying on since I can not use this one. I really don't need two storage units...

Évaluation :

5

The code worked, easy first floor access..

Évaluation :

5

The lady who helped me yesterday was amazing!! She deserves a raise. I asked her if Uhaul has dolleys to u use for customers. She said I could use it as long as I returned. At one point she brought over a second one that was even better. It took me longer to empty the Uhaul into my storage unit. so when I went to return it the office was already closed. I had 2 things of garbage to throw away. they had broken in the move. My CRV was jamed packed and no more room in the storage unit. I had 4 boxes of food that I left on one of the dollies along with broken laundry hamper and a wooden shoe shelf. The property didnt have any dumpsters for me to use. The dumpster on property was for for UHaul use only. So I didnt know what to do with my garbage and dollies. I put them in the 1st hallway aftergarage. I called Uhaul last night to leave a message about what I had done. And was going to come back 1st thing in the am to take them off property and throw away. The gentleman that answered the pnhone said he needed to transfered me to customer service. I was on hold for customer service when my car battery died. I felt bad this was my 1st day as a new tenant and I broke several rules. It would be nice if Uhaul had a dumpster on property for tenants to use. I know it probably gets really over loaded. My suggestion would be too limit customers to 2 items or bags anything over that charge them.

Évaluation :

1

The elevator never worked, we tried to get my things out of my unit multiple times but they closed early and if they didnt leave a board to prop the door open you had no access. They put us up on C (3rd floor) with a broken elevator. I am severly handicapped. I will never rent here again and I have used U-Haul through multiple moves. STAY AWAY! YOU WILL REGRET IT! Oh and they charged my card again even though they said they would not and we were a day early picking up. I would clean house starting at the top and do a complete rehire or fix the place so your poor store employees don't have to deal with this BS!

Évaluation :

5

Bernadette is a true professional and has always interacted with us with the utmost importance. Merci.

Évaluation :

5

One thing I did NOT appreciate is raising my rent almost $100. That was unacceptable. Storage unit buildings have not changed, nothing has changed except a higher amount of greed has happened in the economy. Typically when people have less money coming in during INFLATION, companies cater to that and lower prices not increase them.

Évaluation :

5

I love this place. Very clean.

Évaluation :

5

Nice facility

Évaluation :

5

Efficient, courteous and helpful.

Évaluation :

5

Great friendly staff!

Évaluation :

5

Very good customer service.

Évaluation :

1

Bad business

Évaluation :

5

Miss ebony and miss bobbat and miss ebony's sister it's truly truly amazing during my 9 months stay here at the storage facility thank you lady so much Mega continue to bless you and keep you

Évaluation :

4

Barbette was delightful with getting us set up and answering our questions. It was a very easy process and she made us feel like we made the right move changes our storage location from our previous provider.

Évaluation :

2

Rent increases are too often. Received rent increase soon after I rented a unit.

Évaluation :

4

Thank you, Ebony.

Évaluation :

5

I don't believe I've ever seen a storage grounds so clean and well maintained. I've received nothing less than the VIP perks, and my heart is truly full from the care and superb service that I received from the beginning and close of my business at this location. Thank you so much for making this experience a peace of mind.

Évaluation :

5

Every person that I spoke with was friendly and respectful. They did everything they could to assist me every step of the way. As a 64 year old disabled veteran, I found that amazing, since other companies were dismissive of my needs. I can assure you that I will be recommending U-Haul to everyone I know for their moving needs. And, since this move is temporary, I'll be calling back when I'm ready to go again. U-Haul is the best choice for moving in all situations.

Évaluation :

5

Great location super clean facility staff is professional, friendly and knowledgeable. It was super easy to move in.

Évaluation :

5

Thank you to all at U-haul 753035. The staff at this facility have consistently provided customer care and consideration. If you are in the 337xx zone use this facility.

Évaluation :

3

Never had any problems with storing my items all ways affordable prices keep me as a repeat customer!

Évaluation :

5

Barbette was wonderful and very kind and understanding. She worked with me and gave great customer service.

Évaluation :

5

Ebony Clark is a very good and caring person. I appreciate you 

Évaluation :

2

The facility manager is the main reason I moved out of my unit. My unit was accidentally locked (they locked the wrong unit for non payment) on Christmas Eve when I tried to access it to get my son's bike for Christmas. I had to go across the street to home depot to buy bolt cutters with my own money on Christmas eve and when I called the following Monday to be reimbursed for the bolt cutters and make sure the situation was amended Ebony Clark, the facilty manager was very rude and barley willing to allow uhaul to reimburse me for the bolt cutters (even asked me to drive across town for her to see my receipt for the bolt cutters instead of telling me that I could email her a copy of the reciept). After speaking to the regional manager he mentioned that Ebony did not handle my situation as directed. I couldn't believe that Ebony was the one I was told to call or is the one that anyone has to call when they experience an inconvenience with their units. Extremely rude and in my opinion untrustworthy ( I don't know how she's in charge of two facilities honestly). Due to my lack of trust having her as a facilty manager at the facility where my unit was, I moved my stuff out as soon as I could, won't be back, and will not recommend it to anyone I know.

Évaluation :

5

This is by far the best U-Haul in the world. With great fasciitis in and outside it all is new and clean.

Évaluation :

2

I have never encountered a mom and daughter operation like this the are absolutely the most overbearing and rude and down right mean and nasty 2 people I. My entire life! As a CEO OF A MAJOR COMPANY IF ANY OF THE 2700 EMPLOYEES EVER TREAT A CUSTOMER IR CLIENT THE WAY I WAS TREATED BY THIS STAFF THEY WOULD BE FIRED INSTANTLY! MY WALLET WAS INSIDE A VREIF CASE I PLACED IN STORAGE WHICH CONTAINED ALL OF BANK CARDS, AND IDS AND Insurance CARDS. I WAS TRANSFERRING THE STORAGE UNIT INTO MY NAME WHEN ONE OF THE RUDE LADIES DECIDED it was there job to lock me out of the unit. I tried several times to explain to these ladies that my wallet was in the unit she stated and I quote " I don't care what you say your not getting in that unit, and if you don't leave right now I'll call the police and have you arrested and trespassed. I tried to explain without my wallet I couldn't pay the rent for the unit get a hotel or even eat. She didn't care and immediately demanded that I leave the premises. So I did .... I went online via a local library computer and attempted to contact the administration I got no where that was the first night walking around all night freezing, hungry, with no where to go and no money. The second day I approached the manager or mother and she began the same way as her daughter talking down to me like a child like she had the right. Total disrespect! Not a shred of care or concern from her she to demanding I leave it she would call the police. The moment is left she jumped up and locked the office door. I went back to the library and by this point my phone got shut off because I couldn't pay the phone 盧 so I borrowed someones phone who didnt have service and downloaded the TextNow app to make free calls. I decided to try and contacted the local regional office. When I called some lady finally listened to what I had to say and begin to inform the regional president of U-Haul. But the library closed and we had no wifi so once again I wondered the streets if Pinellas Park once again starving and freezing. I decided to give it one last shot before calling police or an attorney, I finally got through but the president of U-Haul was out of the office. I almost started to cry. Someone told me to follow them to the local Catholic church SACRED HEART CATHOLIC CHURCH OF PINELLAS PARK. WHEN I GOT THERE THEY WERE GIVING OUT FOOD AND CLOTHING. THESE LADIES LISTENED TO MY STORY AND WERE TOTALLY DISGUSTED WITH WHAT WAS Happening TO ME. ALL OF THE LADIES WERE KIND AND CONCERNED, ONE LADY STATED HER HUSBAND WAS A JUDGE ABD WENT OFF TO CALL HIM TO SEE IF HE COULD ISSUE A COURT ORDER TO RELEASE MY PROPERTY. THIS NEVER HAPPENED FROM THERE I WENT TI PLEAD WITH THE BANK FOR I HAVE SEVERAL ACCOUNTS FOR BUSINESS AND PERSONAL USE. CHASE BANK HAS STRICT SECURITY GUIDELINES WITH NO ID NO MONEY. I WAS DISTRAUGHT I WAS EXTREMELY TIRED WITH NO WHERE TO GO NO CLOTHS JUST SOME FOID AND A BLANKET. I WENT BACK TO THE LIVRARY WHERE THE GUY WHO I BORROWED HIS PHONE WAS. HE STATED THAT THIS GUY KEPT CALLING AND I SHOULD CALL HIM BACK AT UHAUL. SO IM PREPARING TO MAKE THIS CALL, AND TRY TO KEEP MY COOL, WHEN THE PHONE RINGS IN MY HAND. I ANSWER AND A GENTLEMAN INTRODUCES HIMSELF AS MIKE FROM UHAUL. I ALMOST FELL OVER SUDEWAYS . AT THIS POINT I AM RAMBLING TTYING TO GET ALL MY INFORMATION AND WHATS HAPPENING OUT, WHEN HE TELLS ME TO STOP THAT HE ALREADY HEARD WHAT WAS HAPPENING SEVERAL TIMES. THEN HE SAID AND I QUOTE I HAVE TAKEN THE LOCK OFF THE UNIT AND HAVEN GUVEN YOU FULL ACCESS TO THE UNIT GET WHAT YOU NEED AND THAT WAS IT. THEY WERE THE GREATEST WORDS IVE HEARD IN YEARS ( EXCEPT MY WIFE WHO PASSED SAY " I do". I was stunned I wanted to start running to the storage unit to get my wallet and my belongings. I was rambling to my self the order in which I was going to do things first food then hotel and shower. No first hotel shower and then food it was like Christmas all over again. Finally as I entered the office I heard the manager on the speaker phone say keep him on camera and then the girl stated with a smirk on her face feeling better today! I felt like telling her off instead I held my ground and went to my unit and immediately emptied it I had no short plans to move my stuff and was not about leave anything in the unit. In fact I wanted nothing to do with these 2 people I simply wanted out of there. I began to give my property away, I couldn't carry it and had nowhere to put it. But as long as I had my wallet everything was replaceable. I gave thousands of dollars worth of personal property away. People were thinking I was crazy. I finally made it to a hotel after having my phone turned on and got clothes and food. I wasn't in the hotel room 2 minutes before I jumped in the shower and washed 3 days worth of grime off of me and 5 minutes after sitting on the bed I was asleep for 12 hours Never in my life have I ever been through such an ordeal. This should never have happened I missed 2 days of work, no food no sleep.

Évaluation :

5

Clean location, friendly and helpful staff, quick process and they even provided location tips to better suit my moving arrangements. Thank you for your support

Évaluation :

5

A very good deal in storage

Évaluation :

5

Maya checked me in and was most polite and helpful . I thoroughly enjoyed meeting her in person . I had to wait while she helped another couple sign in . The wife was having a hard time signing in with her phone ,Maya patiently helped her with the process. Funny thing is, she did not know that she was going to have to do the same thing with me ! I have dealt with many storage facilities and tons of customer service employees in my 58 years Maya is top notch at her job ! She's a keeper ! God bless her and all at Uhaul this Christmas Season and through the New Year , Gale Valente owner of Rex Moving St Petersburg Fl

Évaluation :

5

Great Storage Facility! Clean, efficient, and great location! Great Staff, they do an excellent job! Please further note I work for Google and my review for your establishment will be Posted today 12/2/2022. Your review is 5 star, excellent! with over 200 000 followers! Great Job!

Évaluation :

3

The UHUAL website would usually crash and we were billed late fees even though automatic payments were set up. ;v(

Évaluation :

5

I never had any problems with contacting the office they we're always helpful. I would definitely restore in the same location if needed.

Évaluation :

4

You had to pay to use trash. They were no restrooms. It says 27/7 access and then had posted hours you could have access.

Évaluation :

5

It was painless. Thanks

Évaluation :

5

Divine intervention

Évaluation :

1

How do you rent upstairs storage without an elevator in EACH BUILDING?

Évaluation :

2

Accessing my storage was horrible. Im sure my remaining items have been auctioned. Could my private belongings, documents, and photos be returned.

Évaluation :

5

I would say, as long as you have and keep great employees like Ms. Babbit working for the company, it will continue to flourish! She was very kind, patient & knowledgeable and that just made my day! 

Évaluation :

4

Everyone I spoke to was always helpful and friendly...

Évaluation :

5

Barbette was great! Courteous & helpful.

Évaluation :

5

I'm so happy I went to U-Haul I did business with U-Haul before and was vary pleased and everything is spot on and the rates of my storage is reasonable unlike the place I moved from don't ever store at pubic storage they suck the up your rates after a fue months and they have no bathroom for the costumer to use I had to use the bathroom at the gas station nextdoor and they will not let you use there dumpster and the staff at public storage is vary rude I will never do business with them ever again I am so happy to be back at U-Haul I love you u haul I can't go wrong with thank you for being you sincerely Jeff t

Évaluation :

5

Ebony the lady who helped me in St.pete FL, is an absolute Rockstar she needs a raise!

Évaluation :

5

ebony was great

Évaluation :

1

Babette was nice when I spoke to her, the other woman that works there was not. Very rude, in a rush to give out incorrect information. Will not do business there again.

Évaluation :

1

I had a 20 ft truck with ideas to store. Spoke with Babette on the phone she spoke with someone on the phone that told her a 20 foot truck will fit a 10 x 10 x 10 space. I drive up to the spot after hours to unload, and the space obviously would not fit the items. Called the Uhaul customer service number to find another space and apparently the closest 10 x 20 space was 36 minutes from where I live. This forced me to have the truck longer than expected, added more mileage, and wasted more gas. The location 36 minutes away (with bridge tolls) could not honor the Free month move it, so now there was no point to store with Uhaul but I had no time to look around for a place closer because I now have to hold the truck longer than expected. My money is very tight after this move and the truck needed to be returned so I would get charged more money for it. I really could have used the free month storage. So now the next day I have to call back the Park Blvd location to cancel the 10 x 10 x 10 I couldnt use. I spoke with a Tasha (or Tanya, or some name like that) she told me she was the one that spoke with Babette and told her whatever information she told her, she spoke loud enough so I could hear her over the phone talk to Babette and tell her the wrong information, however when I was trying to explain all this to her over the phone she cut me off and sounded like she was more concerned about being right then just trying to get me through the process. Again I don't have time on my hands to deal with all of this so I just glazed over all of that so I could cancel my order. She did come off rude at first, I don't understand people down here this isn't the first time I've had to deal with this. Babette was very friendly when I spoke with her the day before. The location I was forced to store at has their own trucks and I made sure to ask them how to funnel the money directly to them and away from U-Haul. I am not using U-Haul in the future and I'm not telling my friends to use U-Haul. They are the McDonald's of storage and moving and this whole process has been such a headache and a let down dealing either their business.

Évaluation :

5

Staff was very professional and took care of all my expectations, very efficient *****

Évaluation :

5

Friendly clean and AC units my stuff was safe!

Évaluation :

5

Very knowledgeable and eager to help.

Évaluation :

4

They place I rented from was awful and the truck was in poor condition. The rental facility. Sunset Market place was dirty.

Évaluation :

1

All my expensive personal belongings were stolen I went to the office for help and they didn't care at all they had a bad attitude towards me no compassion… Shanann just keeped eating her food while talking to me then she called her boyfriend and was talking to him while she was walking to my storage unit to take pictures as evidence. I asked her if she could call him back and then she got mad. I asked to talk to Ebony Clark the general manager and she was real snappy and rude over the phone when I asked a question she would say what part of the sentence don't you understand! I've been at that storage place in Pinellas Park for 20 years I was a good customer and they treated me terrible!

Évaluation :

5

Hello, the person working at this facility is awesome! She deserves a raise!

Évaluation :

5

One word sums it up. Impressive!!!

Évaluation :

5

Very helpful friendly staff!

Évaluation :

5

Great experience. Wonderful staff.

Évaluation :

5

They were all wonderful in helping me with my situation, they handled it with great care and compassion and I left feeling a little bit lighter.

Évaluation :

5

I reserved my unit online and went to the office to complete the order. Shannon was super helpful and friendly during a stressful time. The entire property is clean and signage is excellent. One suggestion - keep the bathroom unlocked during access hours.

Évaluation :

1

The general manager was deceptive and rude. Hanging up on your customers and refusing to answer basic questions is not a good way to retain customers. Would never do business here again!

Évaluation :

5

Ebony at the 9th St. location helped me solve a charge that shouldn't have been accessed. Girls at Park location very helpful in person and on phone. Both men at Melrose, Roanoke Va. very helpful. This was a bad situation-family death. Thanks for helpfulness.

Évaluation :

5

Easy breezy check in process, thank you UHaul! :)

Évaluation :

2

We reserved a 10x10 drive up unit. When we went to the customer service office to sign the paperwork, we were told "I cannot do that, you'll have to come back tomorrow." When we came back the next day we were basically told the same thing and then handed a card to call Ebony. Ebony was very nice and did her best to help us out, but there were apparently no units available of the option we reserved about 2-4 weeks prior and were only able to get another unit that didn't fit our needs as well and costs an additional $20/month. Not Ebony's fault, but a really poor experience after moving and having no choice but to pay more, etc

Évaluation :

3

We attempted a couple of times to do online check-in. Got to the part of taking pics of driver's license and it would not download it. The next day, the day of move-in, no U-Haul employee was on-site when we arrived to move in. The office was locked. We called the number on the office door and was on hold for 20 minutes. After several attempts to do online move-in, I was finally able to check in and gain access. Very frustrating.

Évaluation :

5

Great experience with no problems whatsoever! Merci.

Évaluation :

1

Bad customer service

Évaluation :

5

Merci.

Évaluation :

5

The online check in was easy, the carts and elevator were extremely helpful. My only concern was a man wondering around in the storage unit. It seemed as if he lived there.

Évaluation :

3

At first customer service gave me the run around when it came to locating the U-Haul truck size I needed. When I arrived to the location they didn't have the right sized truck and the desk agent informed me I did not have a reservation so all of this put me three hrs behind schedule. After finally getting into the right truck size (at another location) they gave me a wobbly UHaul where the back end swerved if you drove close to 40mph. I almost swiped two vehicles. Overall I got my moving done but this experience was a major headache.

Évaluation :

4

There was no dash lights, no rear shock, im use to drive fire engine

Évaluation :

1

Used UHaul storage for about 1,5 years and price increased two times. Never complained but when we were moving out I saw damage. Water leaked in unit, damaged a lot of furniture and other personal stuff. Paid extra for climate controlled unit and it didn't feel too much different from outside temperatures. Tried checking out of unit but sign on door said to go to another location. No point of checking out at a different store front so I tried calling the other location about five times. Eventually, after being on hold a customer service rep would answer. Service was below standard to terrible. Got passed around from agent to agent and on hold off and on for over an hour. Finally, about the 4th or 5th agent said he had a solution and I could checkout online. Would have been helpful if the first person could have given me that information. I don't plan on using this location or a storage unit from uHaul again.

Évaluation :

3

Reserved this ahead and got a call a day before the move; stating that there was no equipment at the location I needed. I do not have a vehicle of my own and I'm moving solo. So, the location had to be changed. They didn't have the van I requested. So, I had to make do with the 10 foot truck. They also didn't have the dolly I requested. So, I had to lug heavy items up and down stairs with a heavier appliance dolly. The best part of this experience was the lovely lady behind the counter who did everything she could to make my move a possibility. Not only does moving make me nervous but handling things that don't belong to me, sets me on edge as well; not to mention, driving a big vehicle where I can't look through a rear view mirror. She was the shining moment of this experience and gave me a big sigh of relief, when she walked me through everything I needed to know. Five stars to her! She deserves a raise!

Évaluation :

5

Everything was excellent just moved out of state

Évaluation :

5

I was going by through hard times and U-Haul helped me trmemdously

Évaluation :

5

Best staff at any self storage I've ever been to. I recommend this facility to everyone.

Évaluation :

5

There was some problems with my unit size that was set for Me in Detroit but Ebony fixed everything and had us ready to move in a unit it was $75 more then what I was told but we had to return the uhaul so thank you Ebony for all your Help ....

Évaluation :

1

I got there at 330pm and they gave me the wrong locker. Also the office hours stay until 5pm nobody was there at 330!!! I had to wait until 5 for somebody to come back to the office to then give me another locker which was bigger and charge me an additional 30 dollars for a 10x15 when I only needed a 10x10 room!

Évaluation :

5

The staff was very nice and friendly. She did everything by herself, from check in to check out. She even helped with the equipment. Judith and Tom Cody Vicksburg, MS to Florida.

Évaluation :

5

I forgot her name but the girl with the glasses who helped me (she's a veteran) was amazing! She answered all my questions and explained how the auto transport worked / what I needed to do. She was very patient and went above and beyond.

Évaluation :

2

I'm sorry it turned out to be very very confusing at times and people were doing what they wanted to do and not what we needed to do. I'm sorry we irritated the people working. We need help and it didn't matter. First time user!!!!

Évaluation :

2

Very disappointed, one year to have my storage space repaired was not done mold started to grow in the units and all of my clothes. I spoke to three different managers and nothing was done to assist me the customer. I will never recommend do U-Haul storage for anyone..

Évaluation :

3

Very nice employees and professional

Évaluation :

5

A lady named Ebony was working when I picked up the truck. When I called Uhaul to rent the truck was told this location was unmanned & would need to use my phone, get a code to open lock box, but thank goodness Ebony was there or I would still be sitting there trying to figure out how to get the key! All the Uhaul agents I dealt with were very helpful & knowledge!!

Évaluation :

1

Workers were not even at the office Got the keys at the lock box but the truck was not even there Terrible experience never again

Évaluation :

5

When I initially requested the unit, your staff was able to assist me very well and provided the information I needed to know. I had the unit since 2008 and appreciated the service I received. I also rented a U-Haul to move my belongings and the process was excellent. Thank you U-Haul

Évaluation :

5

Fast and eficiente.

Évaluation :

5

Great facility. I will use again

Évaluation :

5

Customer service is excellent! I had storage for 8 months and everyone was very nice and helpful!

Évaluation :

4

this was first time i used mobile checkout - it worked but it did take a fair amount of time to checkout. Even though i pre-prepared well in advance, at one point the app asked me for some surprise information that wasn't included in the orientation/ pre-checkout instructions so it wasted a lot of time for me to get that info. Better pre-checkout instructions would be helpful, but overall the process did work and i was able to checkout the equipment earlier than the store hours.

Évaluation :

1

Closed and hour early. I requested to have someone assist me when picking up the truck but because they closed early I was left outside in the rain trying to figure out the online way to obtain the key from the box and have to do a walk around the truck before hand in the rain.

Évaluation :

3

Could not find my reservation

Évaluation :

3

They don’t answer the phone at all … they tell you to call if you have a issue n never answered ALL WEEKEND

Évaluation :

1

Your customer service sucks, 49 minute wait times, no good answers once we finally got through. Ridiculous! Stores seemed understaffed, waited in line for over an hour, didn't have truck ready until 8 hours after reservation. Had to reschedule laborers and had to get someone come back to the store to pick me up.

Évaluation :

5

very helpful...waited for us to arrive to pick up trailer

Évaluation :

5

The unit was perfect - easy access and I was in/out a lot over the past few years. It's unfortunate the ingress/egress is so challenging due to the one driveway and high traffic area. Really had to plan the approach with traffic flow. Bathroom was appreciated, but quite gross and messy at times. Never saw staff much when there - door was often locked, including during what I thought to be normal business hours, but really wasn't paying much attention - just noticed when people were trying to access from outside of the gate. I enjoyed my time there. If I hadn't moved, I would still be a client.

Évaluation :

5

Shanon is an absolute doll and was so friendly and helpful, when our day was completely stressful she made us feel alit better and so comfortable leaving our stuff in your care. Thank you for a great experience The Gillens

Évaluation :

5

Never had any problems

Évaluation :

5

Brittany was very friendly, effecient and professional.

Évaluation :

1

Made a reservation for a truck and a storage unit and I needed a 5x5x10 and I received a 5x5x5. I told the woman on the phone I was storing a studio apartment. The facility didn't have any units available so I had to find something else.

Évaluation :

3

It was probably my own fault that the climate controlled storage wasn't available by the time I arrived from GA. I had two days of delays and upon arrival, I was only offered outside storage. As I say, it was probably because of my delay, and the inside storage was given to someone else. If it .. wasn't my fault .. that I did not get the inside storage, I'd like to know, please. T.y., Dennis Stephens 727-768-6705 dennis.stephens.ds@gmail.com

Évaluation :

4

Was no light by my storage it was burned out and didn't replace it was hard to see

Évaluation :

1

Pinellas park Uhaul is a rip off. I rented a truck from there yesterday, and the same gas that was in the truck at pick up was returned that way! I was charged for gas that I didn't even use. I want my money refunded

Évaluation :

5

The 15' foot truck that was provided, while clean and handled well, had a mildew smell in the cabin that lingered the entire duration of the rental. I tried wiping down all surfaces and even sprayed febreze, but the smell came back.

Évaluation :

1

Do not allow a customer to reserve a U-Haul outside of normal business hours.

Évaluation :

4

I was given two different locations that I had to visit, one for paperwork and another for the unit?! When I arrived at the first location to complete paperwork (as instructed on my confirmation paperwork), I was told “No you have to go to the other location “…which caused me to add additional mileage on the truck that I didn’t have too!!

Évaluation :

4

Would have liked the location to be closer to my home.

Évaluation :

1

Was given a gate code to get through the gate that worked, but unit itself was locked and would not open upon arrival, with no direction or way of opening it. Not fun after driving across the state. Arrived after office hours because the U Haul truck given to me had a dead battery. Cancelled the storage space and found elsewhere to store my entire apartment belongings.

Évaluation :

1

Whoever the two girls were in the front office were rude, unhelpful, picking fights and being just down right obnoxious to me and my boyfriend. We will never return to this U-Haul location.

Évaluation :

2

No one their on Sundays

Évaluation :

4

2-3 visits we have seen homeless folks on site. Walking around, sleeping, etc. it was a hassle getting our wireless remote deposit back. Had to get customer service involved.

Évaluation :

5

I like the location and the staff

Évaluation :

3

Booked a 10x10, but was told that one wasnt available....this issue is booking means nothing apparently. When I booked it, it was available. Now I am paying more for a larger unit, I didnt need a larger unit. I needed a 10x10. Is it really first come first serve? So you book as many as possible knowing that that size unit may not be available when a customer shows up at the location and the appointed time? Bait and switch? Not happy that I am paying more for a larger size that I didnt need. Of course you knew I had few choices when I show up with a truck to unload.

Évaluation :

1

OK originally me and my crew were loving the U-Haul and the help that we were receiving (at FIRST). however, when we called to extend our truck for a second day we were told that we qualified for a month of free storage as well (awesome!) so we booked the storage unit for the first floor and then the next day when we go to drop off the truck we literally cannot access our storage unit whatsoever (through the website or ANYTHING????) and there is literally no help on the grounds and no help on the phones and of course the system happened to be down everywhere that day. then, U-Haul tells us that we can return a truck the next day free of charge and they would figure out our storage issue (again, awesome!) THEN, The next day the woman on the phone is telling us that she has no records of the storage unit we booked and has to book us another one. I ask if she has one on the first floor and she says yes. THEN, we are told later on, YET AGAIN, that records of our storage unit booked cannot be found AND WE HAVE TO BOOK IT AGAIN FOR A THIRS (THIRD!!!!!) TIME but now there is no available units on the 1st floor (and we have large furniture) and we have to LUG ALL OF OUR STUFF ONTO AN ELEVATOR TO THE SECOND FLOOR AND I HAVE ASTHMA. at this point I WISH I COULD GIVE ZERO STARS. LITERALLY THEE WORST CUSTOMER SERVICE IN HISTORY. Look elsewhere for your moving needs, I don't see uhaul being around much longer if this is their deranged idea of "Customer Service" the free storage turned out to be a MIGRAINE of issues that was way more trouble than it was worth & I would've told them to shove the "free storage" option if I knew that. the only ONLY sliver of okayness was the dude at the location we dropped everything off in was able to keep his cool when me and my boyfriend were rightfully angry about this atrocious experience.

Évaluation :

5

All great

Évaluation :

2

Customer Service was extremely poor.

Évaluation :

2

I was very disappointed. I had a 10x20 storage unit reserved. When I arrived to the office, I was told there were no 10x20 available, only 10x15. Unfortunately, we were in a position where we had to take what was offered and now are struggling as to what to do with our remaining storage because another unit will put us over budget. Extremely disappointed in that. It's a nice facility but not honoring a reservation looks really bad.

Évaluation :

5

Unless you know the trick to getting into the driveway, it's easy to miss it.

Évaluation :

5

They were very friendly oh, and went out of their way to ensure an easy transition of not only unloading this truck but as well as returning the truck. It was a very nice experience.

Évaluation :

5

Well the iceberg auto location after pre booking my truck two weeks in advance still didn't have equipment called your 66st n location and Peggy went out of her way to find me a van since for the third time in a row the vehicle I pre order is never there for me

Évaluation :

3

I am giving an average on our experience mainly because of when we first arrived to UHaul Storage. We had a reservation for the unit but when we got there, no one was in the office, even though the hours posted said someone should have been there. After sitting on hold for 30 minutes, we ended up having to go to the UHaul rental place about 5 miles away to get the code and unit number for our storage. We were told that they did not have enough employees to staff the office on that Sunday. I told them if that was the case, then a sign should have been posted or I should have been contacted about it. It was quite annoying after driving with the trailer for 5 hours to find this to be the norm we were told. Merci.

Évaluation :

5

Brittany and Rico were very helpful and went above and beyond!

Évaluation :

5

Park some of the rental vans inside the gated portion of the property. (no place for customers to park but handicap space.)

Évaluation :

4

Our only issue seemed there wasn't anyone in the office most of the time! Other than that it was great.

Évaluation :

5

i always had god service from uhaul

Évaluation :

3

Collection processes surely violate fair debt collection practices. Office would call multiple times day payment was due. Not past due. even though we had a history of timely payment. Many times just hang up and not leave messages. I complained about this at one point and asked manager to call me but that person never did.

Évaluation :

4

Had a bit of a hard time finding a taxi to get back to my new townhome 9 miles away from this drop-off location since there were no Uber drivers anywhere nearby who would come pick me up. Recommend this location find and work with a local Uber driver or private taxi company to set up some kind of an arrangement, perhaps with U-Hauls online system, so those like me who drop-off a one-way rental truck don't have to wait an hour for a ride back to their new home. Other than that inconvenience, the receptionist here (Liz) was very friendly and the drop-off experience was smooth and easy, and she sent me my closed out rental contract via e-mail within 30 minutes after checking my drop-off truck for damages (none), mileage, and fuel tank level. I was also real happy with my pick-up location service in Pinellas Park, FL 90 miles north.

Évaluation :

1

Nobody was there! I was supposed to drip off my truck at 8am and I waited 15 minutes before I just left the keys. Then I got a fuel charge! WE GOT THE TRUCK EMPTY SO WE RETURNED IT THAT WAY!

Évaluation :

4

When I arrived for my pick up the entry gate got damaged by another customer. I was having trouble with my reservation and despite the chaos outside the employees were incredibly patient with me and able to help me on my way. It was a quick pick up process and upon my return the gate repair was already completed!

Évaluation :

2

Sucked

Évaluation :

5

I was immediately impressed by the efficiency and helpfullness of Brittany, your employee assisting with my move in. Her reccomendations facilitated a smooth and uneventful storage experience. An extremely valuable asset to your business for people going through the stress of moving.

Évaluation :

5

Customer service was exemplary.

Évaluation :

5

The Hand Truck in the back was laying on the floor and when I went to brake it rolled hitting the back door. I rented truck to return to east coast and never opened back door. It should be tied to the wall.

Évaluation :

5

s/o

Évaluation :

5

The people here have done so much for me. From moving in to checking out has been a great experience and if I need storage in the future, this is the place I would go.

Évaluation :

5

Great to work with. They have my future business.

Évaluation :

5

Very courteous service.

Évaluation :

5

The guy at the desk was really nice & helpful

Évaluation :

5

I can't think of a think of a thing. Home delivery and pickup came to mind but with the location so near, it's certainly not important.

Évaluation :

5

Las atenciones muy amables y sastifactoria y el ajente que nos atendio muy profecional, estoy muy sastifecho 👍👍 🌟🌟🌟🌟🌟

Évaluation :

5

Great people at this location. Clean unit with easy access. Je les recommanderais à n'importe qui.

Évaluation :

5

Both pick up site and return site were very nice and helpful. Pleasant experience!

Évaluation :

3

The girl who checked out the vehicle to us was very nice and professional, but the guy who checked the van back in was a rude, the if. Not only did he try to rip us off, he was rude and hateful. He told me I owed $98 and change. When I questioned the bill, he squwaked and became meaner. He snapped at me requesting my last name while checking his computer. How could he quote me the original price without my name. The discussion got worse once I challenged him, he even through the girl who checked us in, under the bus. When I told him what the girl said to me upon checking the vehicle out, he told me that she must have been being nice. What does that mean, that she is usually mean and unprofessional like him? Not only did this jerk try to rip me off charging me 98 dollars rather than the 68 that I owed, he ruined my mood first thing in the morning. I was his first customer of the day. I feel sorry for anyone who had the misfortune of encountering this guy after me. I will never go back to this store/location, ever! You are only as good as your employees

Évaluation :

3

Contactless pickup was not working due to the UHaul website going down briefly, but since the office was closed I was not able to get immediate help. I also had things missing from my order, but had no issue in refunding them once I returned and the office was reopened.

Évaluation :

4

Final price was 3x what was expected. Over pricing should be better explained to seniors.

Évaluation :

5

Thanks I will recommend to families and friends and colleagues

Évaluation :

5

The clerk did not follow instruction I have collission and c card ins instead and I got charged $10 cdw I expect a credit I rent twice A month from locations around park blvd

Évaluation :

3

Local Pinellas Park people were great! I had issues with trying to cancel my space via telephone. On Thursday 12/24/20 I spoke to a girl (did not get her name) and canceled of space as we no longer needed it. She was helpful and said that the space was canceled and we did not need to do anything else. Unfortunately on 12/27/20 I got a charge for the upcoming month on my CC as it was setup on autopay. I called on 12/27/20 and spoke to a very rude lady who said we could not cancel over the phone and had to do this in person. She was nasty and we hung up on her! I did get everything taken care of in person with Richard (local Pinellas Park) and he was great! Your telephone service needs help as this was not a good experience at all.

Évaluation :

4

Price was twice the cost of all the ones around them.

Évaluation :

5

The staff was professional courteous and very helpful. I got a unit the day I requested one it was easy access and very clean. I'm grateful for the service and for the dependable care my belongings and my storage needs received. I highly recommend the storage facility.

Évaluation :

5

Thanks for your help

Évaluation :

5

Richard assisted me with the whole process. Appreciated his help greatly!!

Évaluation :

3

The truck was in poor physical condition and poor mechanical condition. Drove poorly and battery light was on. When I returned the truck the person there informed me it was scheduled to go out for maintenance that day.

Évaluation :

5

Brittany was most helpful!

Évaluation :

3

The self check in needs to be faster! The lady kept giving me problems with my check in and it took almost 30 mins just to check in, it would've took less time to actually see a person and get checked in rather than use my phone

Évaluation :

4

No comment

Évaluation :

5

Why is it not 24 hour access? Especially with the pandemic and all

Évaluation :

5

Richard was very helpful making in my moving and storage process better. Thanks Richard!!

Évaluation :

4

Excellent service à la clientèle. Very efficient and friendly . Truck signals and electrical was shorting out causing hazard while in traffic .

Évaluation :

2

No one was at the site when we were scheduled to pick up the vehicle. Called the 800 # at the site and put on hold for about 20 minutes. Had to leave without the vehicle and return later when someone was there. It was definitely an inconvenience for us.

Évaluation :

2

I was told at arrival truck was double booked. Had to wait 45 minutes for truck that was dropped off to be given to me. Per oderea dolly and there were none available. Large piece of gass was broken in back of truck from prior renter that I cleaned up. Dropped off truck and internet was down. I still have not been credited my deposit.

Évaluation :

1

The gentleman running the show was short and condescending. Also put a dent in the back of my truck attaching the uhual. NEVER APOLOGIZED. And did not offer any restitution for the dent. Poor service. Second time having a horrible experience in the pinellas county area!

Évaluation :

5

The staff went above and beyond to help make my moving experience the best it could be. I wish tjere was a 10 star rating!!!

Évaluation :

5

Delightful and helpful staff. Highly.reccomend

Évaluation :

5

Best location. Very helpful staff

Évaluation :

5

Richard was super helpful which allowed me to get my furniture from store.

Évaluation :

5

Great place to use for storage

Évaluation :

4

It’s annoying that the mats and dolly take up space in the truck when we did not request them.

Évaluation :

3

The facility is convenient access to my home. However when I scheduled my climate controlled unit I was unaware of it's location on second floor, my disability inhibitors my ability to be able to accept that location. I went to the management to change the location and was made to feel as a burden. I accepted the disposition of the employee and rented a floor unit with climate control, asked if this unit would be put on auto pay, I was assured that it was indeed on auto pay. Fast forward to a month later, I get three emails reminding me of my rent on two units, however I have one unit. I call the Uhaul rental but get the hotline, the lady assured me it would be taken care of but unfortunately days later, after oral surgery I might add, I'm called to pay for two units. I attempt to explain the situation yet again, the lady is absolutely helpful and pleasant I was able to pay for one unit and was assured the extra unit will be discontinued. I think if the employee that first dealt with me would have done his job efficiently the enormous situation of conflict and extra stress. Then I wake up with two emails that each unit has been paid for, thank you. That is why I have given the rating I have. Regina Herrick

Évaluation :

5

Loved my experience here! Highly recommend

Évaluation :

5

We are very pleased with our first time ever using storage. Very clean and convientent. friendly staff. very well lit.

Évaluation :

2

Not a clean facility and Bad communication skills with management.

Évaluation :

5

I have tried to look for the URL to complete survey for free remote and absolutely unable to do so.

Évaluation :

5

I had an overall pleasant experience with U-Box during my cross-country move. Initial loading and final unloading for a single box were great. Unfortunately, my U-Box arrived 10 days late due to a box mix-up, but I was well-compensated for the long delay, which I thought was very fair. I would recommend their services.

Évaluation :

3

The woman who did the transaction was abrupt and sharp, almost rude. She was not wearing a mask and sneezed on my credit card and drivers license. She never smiled or made me feel as though I mattered as a customer. She needs to learn some people skills, patience and politeness. She should not be dealing with customers. She is giving your business a bad name. My positive review is mostly based on my experience as a storage customer.

Évaluation :

5

Richard is top notch. He is very professional without being difficult. His communication style is clear and precise. Good salesman, great representative.

Évaluation :

5

The young lady that did my paperwork was very courteous & helpful.

Évaluation :

5

Nothing, it was all good.

Évaluation :

5

You were awesome, Paul was so helpful I even got a month storage for free. Keep doing what you are doing, awesome job

Évaluation :

4

Asks for far too much PII. I'd rather they use a credit checking service to screen customers rather than collect and hold 3 phone numbers and alternate contact information.

Évaluation :

4

The unit we were in ended up leaking from the ceiling during rain. It was a 10x10 drive up unit. U-haul had roofers come out to fix it within a week. A few weeks later during rain we came back out to check but unfortunately it was still leaking. U-haul gave us an indoor unit at no charge to put some of our stuff in to keep it clear of the leak and we put a trash can in to catch any water before it was fixed again. They also didn't charge us for a month of storage. During this process the staff was VERY apologetic and accommodating. They don't have control of roofs or rain so I think they did a great job to help us as much as they could.

Évaluation :

5

Richard and Dan were very professional and helpful throughout our return process of equipment and moving into the new storage facility upon arrival from Texas.

Évaluation :

5

Great experience & will definitely recommend!

Évaluation :

3