Évaluations des clients U-Haul Moving & Storage of Pinnacle Rock

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Pinnacle Rock

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Michael K.
Évaluation :

Le client n'a pas laissé de commentaire.

RUSSELL A.
Évaluation :

Not a thing. I would go out of my way to utilize that location because it is so good.

ANGELICA R.
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Le client n'a pas laissé de commentaire.

Matthew L.
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Le client n'a pas laissé de commentaire.

BRENDA D.
Évaluation :

The 15 foot truck I rented had a lock on the back with no key. After loading the truck at night I realized this so I had to run out at night and buy a lock. The truck was also given to me with a 1/4 tank of gas. When I went back the next day to return I complained and your employee was giving me a hard time. The manager did give me a $10 discount.

JESSE P.
Évaluation :

I forget the gentleman that helped me but after the stress of moving and all the hard work that goes into it. He not only made it easy and pleasant, he made it affordable and and convenient. Ty you and your team for all you've done for my family and i.

ANTHONY W.
Évaluation :

Truck was dirty

ROBERT U.
Évaluation :

The service was fantastic! I walked in 5 minutes before closing time and the gentleman named Robert had me out of there in the truck in no time. I especially appreciated the speed of getting the rental since I only had 15 minutes to make it to Costco before they closed. The truck was very clean and in great operating condition. The return process after hours was super easy and the price also was very reasonable! I rented from this location before when I moved my older daughter to college and I will again in August when I will be moving my younger daughter into college apartment. I am very satisfied with the service I received!

CHRISTINE R.
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Le client n'a pas laissé de commentaire.

GARETH D.
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Le client n'a pas laissé de commentaire.

Stephen S.
Évaluation :

However, at this same location I rented a 26 foot truck and car trailer back in November. After filling the truck with our stuff, I went to get the trailer and found that the electrical on the truck was not working so couldn't pull a trailer. The manager offered another truck!!!!! When I refused, they didn't know what to do. I suggested that they give us a second truck for free. They said they couldn't do that, so I paid for a second truck and then, they said they would reimburse me $200 and that I could get that when I dropped off the truck in another location. When I dropped off the truck, the people there knew nothing of the promises of reimbursement, I had to spend another hour and a half on the phone to get the promise realized. I lost hours of my life on the mistakes of your systems. The workers in general were kind, but the manager at this place is horrible and doesn't care about his customers. Your systems need to be reviewed and changed. I think you are the best I the business but you lack good systems.

CHANTEL W.
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Le client n'a pas laissé de commentaire.

Brian H. | Expérience générale |
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I love the 24 hr access to the unit.

AMANDA R.
Évaluation :

Didn't have my DL in hand misplaced it while moving at home I only had a picture of it and the lady that took care of me accepted it.. Who ever you are I thank you tons got everything done fast and easy :)

James M.
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Reservation and registration on line made pick up quick and painless. Return was equally as smooth. Staff was professionl.

Kandyce K.
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Le client n'a pas laissé de commentaire.

Cade W.
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Mike was awesome! Quickly took my info, cleaned the truck and had me on my way!

Laura F.
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Le client n'a pas laissé de commentaire.

VALENTINO G.
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Le client n'a pas laissé de commentaire.

KEVIN A.
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Fast service, and frendly

JEROME C.
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Process of renting anything is extremely extensive. every time i go in there, the lines and turnover is long. There always seems to be an issue "with the system". Employee training needs to be overhauled. When i need to go there i get the same feeling as going to the DMV. Kinda painful

Jonathan H.
Évaluation :

Speedy helpful service, equipment safe and in good shape. No need to buy a trailer, location is convenient and staff is friendly. See you next time!

KADEEM M.
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Le client n'a pas laissé de commentaire.

JULIO A.
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Le client n'a pas laissé de commentaire.

June B.
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Even though I did not complete the self-return properly, the manager and his crew were exceptionally kind and helpful. I liked the convenience of registering online before picking up my rental truck. This was my first experience renting a vehicle from UHaul; I would absolutely recommend this location to everyone!

JESSICA R.
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Mike was great with booking the truck. Seamless experience overall.

Elvin F. | Premières impressions |
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Nice price

Flor V.
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Le client n'a pas laissé de commentaire.

EDWARD S.
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Le client n'a pas laissé de commentaire.

ERIKA L.
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Le client n'a pas laissé de commentaire.

Michael N.
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Le client n'a pas laissé de commentaire.

joseph T.
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Le client n'a pas laissé de commentaire.

Ernesto P.
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The rental had the low air tire indicator on. I informed the personnel.

LETICIA G.
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Le client n'a pas laissé de commentaire.

EDWARD S.
Évaluation :

Keep up the good work.

FRANCHESKA A.
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Le client n'a pas laissé de commentaire.

MARK H.
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Le client n'a pas laissé de commentaire.

GIOVANNI G.
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Le client n'a pas laissé de commentaire.

Kaitlyn C.
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Le client n'a pas laissé de commentaire.

JAMES K.
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Le client n'a pas laissé de commentaire.

KIMBERLY J.
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Le client n'a pas laissé de commentaire.

Drew P.
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Le client n'a pas laissé de commentaire.

ANGEL R.
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Le client n'a pas laissé de commentaire.

Ron G.
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Le client n'a pas laissé de commentaire.

JOSE J.
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It would be nice if someone can help you unload or load the items from the truck...

robert T.
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Le client n'a pas laissé de commentaire.

Shawn O. | Expérience générale |
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Le client n'a pas laissé de commentaire.

TODD G.
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Le client n'a pas laissé de commentaire.

LYDIA M.
Évaluation :

Service is great 👍 I am very happy and will definitely do it again 👍 Thank you

Carol G.
Évaluation :

At Pickup and drop off staff were very attentive and friendly. Did what I had to do...a pleasant experience.

Retha S.
Évaluation :

Continue the good service

FNU M.
Évaluation :

My stuff in the storage was damaged by rats. I also had insurance and I emailed them with a photo of the damages. No action is taken. I'm very disappointed.

ZORAIDA G.
Évaluation :

This is not towards the location but to UHaul policy overall. I think charges should be considered when customer has to get rental at a distant location do to availability. I did not have any locations in my town and had to travel to New Britain for a rental even though I was doing an in town move. Because of this I incurred a lot of mileage charges. Also wanted to return the truck at a different location that might have been closer but could not do this online.

MARK P.
Évaluation :

I was surprised to find them open and staffed on a Sunday afternoon.

SARAH J.
Évaluation :

great customer service

SANDIE G.
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Nothing. The entire process was easy. I love the cleanliness of the facility as well as the truck.

michael K.
Évaluation :

Was a great experience but i would repeat my review from last years rental. You guys ask our arrival time yet trucks are not warmed up,running,or even near pickup area. Should be like rental car comps and have trucks running and ready to jump in

MICHAEL K.
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Everyone was extremely friendly, helpful, and made everything a great experience. I would go out of my way to rent from this location again!

MUSTAFA A.
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Le client n'a pas laissé de commentaire.

Timothy C.
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Convenient. Great staff..

lisa S.
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Le client n'a pas laissé de commentaire.

Gary G. | Premières impressions |
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Le client n'a pas laissé de commentaire.

TODD F.
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Nothing - it was an excellent experience and the vehicle worked perfectly! The staff was very helpful.

Timothy M.
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Issue was that online reservation bumped me to a location resulting in an extra 10 miles of mileage from further location from house. Could not credit mileage in store. Requesting refund. Also radio did not work. Pictures at pickup were of perfect truck, not that truck so had to redo all pics with comments at pickup

Louis F. | Expérience générale |
Évaluation :

Amazing staff and facilities. Never had any issues whatsoever. Just don't need storage unit any longer. If I ever do need one again, I will surely come back! Keep up the great work.

JAYCEN I.
Évaluation :

Le client n'a pas laissé de commentaire.

sonia m. | Premières impressions |
Évaluation :

Uncomfortable experience since representative did not wear a mask. Since the CDC recommendations were not followed this greatly affected this review. Otherwise would have been a much better experience.

Ronald C.
Évaluation :

My location was changed on me twice. I ended up having to drive much further.The woman on the phone offered a $50 credit. The credit was never applied. The woman in hartford said there was no credit and didnt know how to do credits. She kept saying... “well I dont know who you talked to”. How am I supposed to know. UHaul called me. However the man who hooked up the trailer outside was great. He took his time and made sure everything was 100% right.

HARRY W.
Évaluation :

Over charged me don't like the service one bit angry 330.00 for 8 hours and got locked out of the storage unit because the door was not working to get in brought the truck back and they said we won't get charged any extra miles but she ain't checked how many miles we went or came back twice to the plain like office from Newbritian y'all need to get it together with your workers cause they got people believing them no thank u never again

timothy C.
Évaluation :

Great service on pickip and drop off. Fair price. Great units. I have rented many times with great service .. except Guilford CT .... which was terrible. But plainville was great!!

Barbara J.
Évaluation :

It's a minor detail, but it would help if you could make it clearer that the truck number is different from the license plate. I got confused and kept checking the plates when looking for the truck!

Beth L.
Évaluation :

Everyone was fantastic! Would use and recommend in the future!

Roland A.
Évaluation :

My wife and I have used U-box in the past. All three times we were well informed of the goings on of our shipments. We move from Connecticut to Florida and each time had a great experience. Price very reasonable. Service above average. In my opinion U-haul does a great job. Thank you.

Kristine A. | Expérience générale |
Évaluation :

Thank you for allowing us to rent at Pinnacle Rock! This past year I never experienced a problem except for the second month I signed up for auto pay and it wasn’t done properly causing my unit to be tagged and locked out. I had to call the main office and speak to someone more experienced who knew how to set it up. The facility was always clean and the indoor drive in ability was great especially in bad weather. People were always friendly and helpful! I’ll certainly recommend UHaul at PinnacleRock!

STEFANO R.
Évaluation :

Le client n'a pas laissé de commentaire.

TERRY R.
Évaluation :

Le client n'a pas laissé de commentaire.

REBECCA A.
Évaluation :

Not sure if the vehicle was wiped down due to COVID concerns but the gentleman that helped me had exceptional customer service skills.

timothy B.
Évaluation :

very happy with U-BOX experience- no problems to report. would recommend to others

paulette b. | Expérience générale |
Évaluation :

I WAS TO EMPTY MY STORAGE UNIT. I WAS THERE AND HAD HELP THAT I PAID TO ASSIST ME. THE STAFF DID NOT HAVE "KEY" TO UNLOCK THE UNIT. I WAITED OVER 1 HOUR. I PLANNED ON RETURNING THE FOLLOWING WEEKEND TO MOVE. THEY AGREED. I RETURNED THE FOLLOWING WEEKEND AND THEY HAD AUCTIONED ALL OF MY BELONGINGS!!! VERY UNPROFESSIONAL. NO COMMUNICATION AMONGST STAFF. TERRIBLE CUSTOMER SERVICE

Brian H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Mark T.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL S.
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Nothing the service and the staff were great ! Thank-you

Kevin B.
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Le client n'a pas laissé de commentaire.

DAVID M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Robert V.
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Le client n'a pas laissé de commentaire.

JAMES M.
Évaluation :

I was massively overcharged. I had the trailer for 3 days ---I was charged $347 for the trailer, $50 for a wire and $52 for wire installation. When I got to my destination I found out that the rental would have been $14.95 = $45, the wire would have been free and the installation about $50. I paid $449 for what should have been approximately $100, how I was ripped off. I will recommend to all my friends, neighbors and family NOT to use U-haul for any reason.

CHRISTINE W.
Évaluation :

Provide customers with safe running well-maintained trucks.

george H.
Évaluation :

Le client n'a pas laissé de commentaire.

Michele H.
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Le client n'a pas laissé de commentaire.

Jamie D.
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Le client n'a pas laissé de commentaire.

Larry P.
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Le client n'a pas laissé de commentaire.

Robert C.
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Le client n'a pas laissé de commentaire.

DENISE P.
Évaluation :

Have a couple more people @ the desk when arriving. There was only one person and then he would have to leave the desk to go out to the lot.

Bobby O.
Évaluation :

Easy drop off and es open 24/7

Gerald H.
Évaluation :

I used the 24/7 option and checked in and out on my phone. This is what was recommended when I was reserving the vehicle. But, when I picked up my vehicle I couldn't find the truck, so had to go inside to get info on where it was. Same thing happened when I was checking out. An associate came out and said that I needed to be checked out even though I had already done so on the phone. Some miscommunication exists between the actual store and the website.

SHAWNTA H.
Évaluation :

Everyone at Uhaul was very patient and understanding I didn't have any issues.

JOSE A.
Évaluation :

better customer service employees the employee did not have the best attitude to serve

LISA Z.
Évaluation :

Driver seat would not move, was stuck pretty far back so had to sit on the edge of the seat. Also the window knob kept falling off so could not open & close the window. Also refilled the gas to ABOVE the level started with.

Albert N.
Évaluation :

Le client n'a pas laissé de commentaire.

Andre N. | Expérience générale |
Évaluation :

The time I rented everything was fine until there was a rodent problem. Had mice feces in tool box drawers and every flat surface I had down to the floor. Spoke with site manager, took forever just to put bait stations outside. I'm still cleaning drops of feces in my tool boxes.

Christopher H.
Évaluation :

Excellent experience from start to finish.

Jaclyn V.
Évaluation :

Employees that assisted me with equipment return didn't wear masks. This is very dangerous with CT COVID rates. The van was pretty dirty and I was contacted the night before with a notice that the location of my van was changed.

Paul D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Michael B.
Évaluation :

There was a problem with the steering wheel which the attendant said she was aware of, however it would have been good to make the driver aware of the problem. It could be the cause of a serious accident for an inexperienced driver.

VICTOR P.
Évaluation :

Le client n'a pas laissé de commentaire.

DANA P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Susan D.
Évaluation :

Le client n'a pas laissé de commentaire.

Steven C.
Évaluation :

Le client n'a pas laissé de commentaire.

Raymond R. | Premières impressions |
Évaluation :

After calling for one week straight I wasn’t able to speak with someone so I drove there one day prior to my storage rental, they said they had no internet so couldn’t help me, went back the day of getting my storage that I had reserved only to find out they didn’t have the one I rented and need it. I cancelled my rental and left after the lady said there was nothing she can do. Very very poor costumer service and non helpful employees. It’s really a shame

EDGARDO E.
Évaluation :

Le client n'a pas laissé de commentaire.

Elizabeth C.
Évaluation :

Everyone was great and very accommodating! I have no complaints!!

Paul H.
Évaluation :

Le client n'a pas laissé de commentaire.

CONRAD S.
Évaluation :

Silverado ran great! I just had trouble looking for latch to drop cup holder seat divider lol

Wendy B. | Premières impressions |
Évaluation :

Very easy process - love the free month with truck rental!

WILLIAM L.
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

KARRI B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Brian M. | Expérience générale |
Évaluation :

Charged for a full month when I cancelled on first day of my new contract month. Staff indicated no prorated refunds

Lauren C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Nelson A. | Expérience générale |
Évaluation :

They need maintenance clean area even on bathrooms never found a product hand clean and the storage never clean the floor and the rear door need fixed and maintenance at all make noise after that need light the place even that room too

Katrina R. | Premières impressions |
Évaluation :

NOT ONE EMPLOYEE AWORE A MASK! THEY WORKED CLOSELY SIDE BY SIDE AND WERE OSE TO CUSTOMERS

Maryann B. | Premières impressions |
Évaluation :

only issue was internet went down in the middle of my storage rental transaction so delayed me by about 15 minutes but that was ok

joe t. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jon S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Richard F. | Expérience générale |
Évaluation :

Great people - they new i was stuck in Europe with the Covid Virus and said not to worry about the late charges for paying and said I could pay when I got back. Finally had my dad take my things. Just a great and friendly team at UHAUL - highly recomended!

james v. | Expérience générale |
Évaluation :

Pinnacle Rock is an excellent full service uhaul center. I found the storage access very convenient, clean, and well maintained. I would highly recommend Pinnacle Rock to anyone looking for storage or to move.

James D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Lauren C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

jennifer o. | Premières impressions |
Évaluation :

Stephanie was very helpful knowledgeable and kind. She was able to answer all the questions I had and got me what I needed. I feel like she went above and beyond. Thank you Stephanie

Lucy G. | Expérience générale |
Évaluation :

Refund my unused rental days service is poor

Elizabeth B. | Expérience générale |
Évaluation :

Nicest storage facility I have used.

Jennifer D. | Premières impressions |
Évaluation :

Helpful customer service. Tim, Cassandra and Dillon are so awesome.

Maria V. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

chris m. | Expérience générale |
Évaluation :

The people in Plainville were great. No complaints. But my experience with UHaul the company was abhorrent. Twice I was charged a late fee because my credit card was declined - 3 days after the automatic charge date. Was I contacted to resolve the problem? No, I was just slapped with a late charge. My credit card, btw, was lost the first time and hacked the second. And I also reserved a truck about 6 months ago to help my son move his apartment. When I showed up at 8am Sat to pick it up, I was told the computers have been down for a day and he couldn't rent me a truck until they came back up. I had a 6 hour window to use the freight elevators to move my son, and now, no truck. They also told me they would call me the minute the computers came back up - they never called me. Uhaul's customer service just plain sucks.

Maria E. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Eduardo D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

scott s. | Expérience générale |
Évaluation :

Very nice modern set up, liked the location and the easy access. Everyone is very professional and made accommodations easy and simple. Excellent usage of the Old General Electric Facility. Scot

Eric S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel T. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jay K. | Expérience générale |
Évaluation :

The reason that I answered "No" to number 5 is because the facility had a fairly substantial roof leak that affected our unit and contents. While the staff did get a new unit for us nearby, we had to move all the contents ourselves, which kind of rubbed me the wrong way. Overall, the facility was generally clean, and the staff was normally helpful.

Stephen W. | Premières impressions |
Évaluation :

Mike was very efficient and helpful. Keep him.

Jason T. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Aimee F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

dennis l. | Premières impressions |
Évaluation :

6/5/20 Need a hitch install on a Subarue? Not yet installed no call back no e-mail no text I had an appointment set up for 6/9/20 no on call me to tell me the hitch was not received. I wasted time a trip there and a ride to work not happy with that. I rented a storage but I can’t take anything there because of no hitch please help!!!!!!!!

Amber C. | Premières impressions |
Évaluation :

Tim was great in handling our storage needs.

Robert S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Rolando J. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Felix M. | Expérience générale |
Évaluation :

Thank you for the help!

Christopher G. | Expérience générale |
Évaluation :

Problem i had with uhaul in plainville ct was when you call they dont answer the phone, and the calls get forward to corporate and it gets annoying trying to reach the store to settle a issue corporate cant handle and when you leave a message eith corporate you never i mean never get a call back

Annemarie G. | Premières impressions |
Évaluation :

always pleasant and friendly...

Elaine B. | Expérience générale |
Évaluation :

The staff had always been helpful. I never had any problems with pinnacle rock uhaul storage or its staff. I paid in a timely fashion but am certain they would work with anyone who might have to be late with a payment.

Zone Realty L. | Expérience générale |
Évaluation :

Love that its indoor drive in!

Tom B. | Expérience générale |
Évaluation :

Everyone was always helpful

Robert F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

robert h. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Robert S. | Premières impressions |
Évaluation :

The young lady at the desk was very professional, well informed, polite, and friendly. An excellent representative for your company !

Jay S. | Expérience générale |
Évaluation :

Great experience. Would highly recommend this facility.

Chris M. | Premières impressions |
Évaluation :

Great facility, leadership and staff

Jay K. | Premières impressions |
Évaluation :

Friendly and helpful staff

Theresa M. | Premières impressions |
Évaluation :

Very friendly service, only downfall is that I had to remind them to send me a list of what you can and cannot store. Other than that oversight, my experience was great.

fredrick l. | Expérience générale |
Évaluation :

Wonderful experience!

Melissa R. | Expérience générale |
Évaluation :

The location is great, right by the highway, secure, & well lit but our first unit had a water leak happen above it, I never received first month promo for booking a truck, & no one answers the phone.

melanie o. | Expérience générale |
Évaluation :

I have never been at a UHaul facility with such amazing staff. They were all so helpful, kind, welcoming and friendly it was an excellent experience and would highly recommend them!

Gary S. | Expérience générale |
Évaluation :

Excellent service

Nicholas C. | Expérience générale |
Évaluation :

The staff could not have been more courteous and friendly while using this storage unit. We greatly appreciate the services of U-Haul Pinnacle Rock.

betty g. | Expérience générale |
Évaluation :

Great facility and awesome staff

Ronnie B. | Expérience générale |
Évaluation :

Absolute best facility I’ve ever rented this is my third place they repurposed the original G.E. Building I think it’s a fantastic idea....

jonna p. | Expérience générale |
Évaluation :

We were assigned a Electric Motorhome home space that the electricity never worked several attempts to fix did not work we asked for a different space it was not granted the space next to us was empty

Arline B. | Premières impressions |
Évaluation :

Very satisfied!

ROGER L. | Expérience générale |
Évaluation :

A special thanks to Will Cintas great customer service and he is truly a professional the Uhaul can be proud of..

James R. | Premières impressions |
Évaluation :

Went to move into the spot I reserved 3 weeks ago, a plow that the facility uses was in my spot, was told to move into another spot and now I have to pay $10 extra a month

Ronnie B. | Premières impressions |
Évaluation :

Uhh the girl who helped me is nice.......

Annick S. | Premières impressions |
Évaluation :

your staff is excellent

Steven M. | Expérience générale |
Évaluation :

None

Carmen C. | Expérience générale |
Évaluation :

Excellent customer service

VICTORIA T. | Expérience générale |
Évaluation :

Very nice people and very clean safe place to use for temporary space.

robert h. | Premières impressions |
Évaluation :

I meet with two different associates during my two visits and found both very knowledgeable and helpful. The only suggestion I would make is that I feel your organization should provide a veteran dis.

Carmel M. | Expérience générale |
Évaluation :

This UHAUL facility is top notch. Very clean, spotless, well maintained and safe. Staff is helpful and friendly. I had an indoor unit and it was easy drive in and load/unload and drive out.

Mayra G. | Premières impressions |
Évaluation :

Everyone made my move seem less, from getting boxes, renting truck and storage space!!! Very friendly , helpful and professional. Thank you, Mayra Garcia

Lucy G. | Premières impressions |
Évaluation :

The woman I dealt with made everything very easy.

Kyle N. | Premières impressions |
Évaluation :

Joseph Gregory went above and beyond with OUTSTANDING customer service !!!!! Thank you Joe !!!!

Mildred G. | Premières impressions |
Évaluation :

People was nice

Gerald D. | Expérience générale |
Évaluation :

Need more than just 2 carts to move items. Need more than just one open flat cart. If they are being used by another customer, you’re completely inconvenienced and unable to do anything.

Kate G. | Premières impressions |
Évaluation :

Everyone was very nice. A lock was left on our storafge unit but they found us another one. :-)

Gina M. | Expérience générale |
Évaluation :

Everyone was very helpful and the storage unit was perfect!

Carmel M. | Premières impressions |
Évaluation :

Excelletn customer service

Marie S. | Expérience générale |
Évaluation :

Be back in a few months... Love everything about the facility

Fred S. | Expérience générale |
Évaluation :

I got an email saying I was being charged a late fee even though I have autopay. I emailed, called twice, & eventually got an answering service who said they would ask the manager to call me. No resp

Michele A. | Premières impressions |
Évaluation :

Jess was great to deal with. Very nice & professional.

Stephanie S. | Premières impressions |
Évaluation :

Will and Rick were amazing! We had a stressful day and had to love our 5th wheel into storage unplanned. They went above and beyond to accommodate us. We always choose uhaul plainville for our moving.

Tammy L. | Premières impressions |
Évaluation :

Na

Bob P. | Expérience générale |
Évaluation :

The staff was friendly and professional and took the time to answer any of our questions about our storage needs. The outside storage units were easily accessible and secure.Will Cintas was great!

bryan f. | Expérience générale |
Évaluation :

The pod was delivered and picked up on time as promised. Delivery and pickup drivers were bot professional and pleasant. Must wrap and pack well. Nothing was damaged or marked (1,300 miles).

richard m. | Expérience générale |
Évaluation :

The inside RV storage was great.

Daniel G. | Expérience générale |
Évaluation :

Great facility and very big! Great place to store my camper under cover for the winter! Worked oput perfect!

Jacob L. | Expérience générale |
Évaluation :

The person who delivered my ubox was professional, flexible, timely, and great with communication. Would totally use the service again, just for her!

Ronald T. | Expérience générale |
Évaluation :

Thank you to the staff for everything they did for us

Donna O. | Expérience générale |
Évaluation :

Good experience

Karen R. | Premières impressions |
Évaluation :

Will was great. Clearly explained everything, and walked me through each step.

Patricia S. | Premières impressions |
Évaluation :

Great service given! Very friendly, efficient and professional.

JIM S. | Expérience générale |
Évaluation :

Felt real comfortable leaving our RV for the winter, secure and dry. Guys are always helpful, easy access.

Frank W. | Expérience générale |
Évaluation :

your location was great. the az location was very difficult I tried to obtain insurance for the move never did get it. the middletown location ???

Susan K. | Expérience générale |
Évaluation :

My storage was closed without my knoledge and when I called no one seemed to have an answer why. I still 24 hours later have not recieved a call back.

barbara s. | Premières impressions |
Évaluation :

everyone was so courteous and friendly and very helpful. it is a pleasure dealing with this facility.

Gary N. | Expérience générale |
Évaluation :

Very good experience

Donna T. | Premières impressions |
Évaluation :

Staff is very helpful and accommodating to your needs. Very clean and secure facility. Would highly recommend.

Dawn A. | Premières impressions |
Évaluation :

The staff was very accommodating. Great group of guys. The facility was very clean. I would definitely use them again.

Michelle R. | Expérience générale |
Évaluation :

I was happy with the facility and would use again if needed.

David a. | Expérience générale |
Évaluation :

Helpful staff

Minh L. | Expérience générale |
Évaluation :

Great, quick and easy service. Thank you!

michael c. | Expérience générale |
Évaluation :

Overall experience was excellent. There was a couple of times they appeared to be under staffed, especially at peak times. Paul the manager was great to deal with and always had answered my questions.

Marcus T. | Premières impressions |
Évaluation :

The place is nice. Customer service was peculiar and invasive. I wasn't allowed to view inside the unit. He claimed the alarm would go off. He kept pressing for alt phone numbers I didn't have.

ROGER L. | Expérience générale |
Évaluation :

Nothing at this time.

Nathan K. | Expérience générale |
Évaluation :

Indoor facility seems pretty secure. Outdoor area has a gap in its fenced in area. Staff friendly and helpful for the most part. Manager fell short on a couple different occasions not following up.

Susan w. | Expérience générale |
Évaluation :

Called to have UBoxes picked up and they said Friday, did not come until Thursday to get them and then charged me for it. Checked no boxes as I did not got to the facility, had boxes delivered to me.

Renee E. | Expérience générale |
Évaluation :

Everyone was extremely helpful throughout the process.

Marie S. | Réservation |
Évaluation :

Polite staff and great facility that meets our needs to a T.

JIM S. | Réservation |
Évaluation :

Made inside RV storage reservations. Then drove up a month before move in and they showed us the inside spot where the RV would be. Then on move in date they said we did not have inside storage. UGGG

Kenneth Z. | Expérience générale |
Évaluation :

Great experience. Employees were very helpful and the woman that closed out m storage unit was very nice.

rebecca m. | Expérience générale |
Évaluation :

We were unable to rent the correct size unit. As a result, we spent more money utilyzing 3 smaller units than one adequate unit or even two. That is unfortunate. Otherwise our experience was all

Melissa N. | Expérience générale |
Évaluation :

I did't not enter this facility, however, I did use them to rent (3) U-Boxes for storage at my home. The boxes were clean and kept out all outdoor elements. They dropped and picked up conveniently.

Steven C. | Réservation |
Évaluation :

The manager was very helpful on the second day trying to get a second storage unit.

LINDA N. | Réservation |
Évaluation :

Ok

Nellybel w. | Expérience générale |
Évaluation :

Excellent service every single time, love the facility and most of all the staff that always goes above and beyond to make sure that all my needs are met.

michael c. | Réservation |
Évaluation :

The employees are very courteous and helpful. The facilities are clean. I would recommend U-Haul to my friends and family.

Maria L. | Réservation |
Évaluation :

The call center rep failed to reserve the correct storage space. Upon inquiring at the Plainville, location the rep could not locate the reservation and really did not care either way!!!!

Eddie A. | Expérience générale |
Évaluation :

Non coment

Jason D. | Expérience générale |
Évaluation :

The only complaint I have is that they dont give you money back if u pay for the month but dont use it til the end of the month. So I lost out on a good chunk of money.

tammy s. | Expérience générale |
Évaluation :

CustcServ not so great. Prior to moving my items out, I called 3 times to downsize my unit. I never received a call back. 3 times and spoke to women (who answered phone) and not one call back!

Christopher M. | Réservation |
Évaluation :

I had bad experience dealing with uhaul in Plainville,CT

Fabricio L. | Expérience générale |
Évaluation :

I hope somebody from u-Haul will read this.Terrible experience. Boxes was late 12 days from original schedule. At certain point the boxes were lost; nobody from U-haul knew where to find it. Same....

Orlando R. | Expérience générale |
Évaluation :

very good

rick p. | Expérience générale |
Évaluation :

The staff, security, cleanliness, and overall storage facility was state of the art.

Mark M. | Expérience générale |
Évaluation :

Very accommodating and understanding. Communication was also very professional. You do not see great customer service like this anymore. Thank you

melinda k. | Expérience générale |
Évaluation :

I rented a UBOX they delivered ok, picked it up to move to the new location ok but when it was time to pick up the empty box it became a problem. They are still charging me rent too.

John j. | Expérience générale |
Évaluation :

Due to the pollen that got in the outdoor unit, my medical equipment had to be sent out and cleaned. Which costs more than the unit.

nabeth s. | Expérience générale |
Évaluation :

My reservation time was moved which created a huge problem for me. I will never use or recommend Uhal again.

Erica A. | Expérience générale |
Évaluation :

Comfortable & clean

David M. | Expérience générale |
Évaluation :

I never went to office. Conducted every thing over the phone. Had no problems. Everyone was excellent.

Eric H. | Expérience générale |
Évaluation :

Very pleased with the experience.

Ronald T. | Expérience générale |
Évaluation :

Thank you for a safe place to keep are camper at . I will be back in the fall THank you Ronnie Therrien

Non reviews have been submitted for this location.

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