Évaluations des clients U-Haul Moving & Storage of Pittsfield

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Pittsfield

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jeff d. le

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The employees are very nice and polite and handled everything very well even while our stuff was in storage for 2 months because of our apartment fire we were very happy with our experience thank you

Daniel S. le

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We rent at least once week. Never have any issues. Thank you Justine and crew!!

Jonas O. le

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Staffs are immature. Wasting my time every time I go there. They made me miss my appointments on two consecutive days. The first time I went there to pick up trailer and pickup truck, equipments were ready but those guys wasted my 25 minutes of time in the office filling forms. I asked the guy said that’s the rules. The second time, a lady told me I can do everything and filling all the forms online without wasting time in their office, which I did the online arrangement and everything but when I got there to pick up my trailer with the truck, I was still asked to fill forms again and 10 minutes of time wasted. I missed my second time salvage inspection in Westfield Massachusetts again and wasted over $200. U-Haul is not a place to rent car within twinkle of an eye. Those guys there can miss up your time if you want to rent equipments them. Some of them don’t know how to talk to customers too. If a friend ask me about U haul in 434-436 W Housantonic St. Pittsfield, I will say him/her to go in their risk. Check everything before leaving with the equipments because of the trailers are rusted and hard to operate especially with trailer tires stripes. I took me an hour just to strips a car on the trailer.

Michele B. le

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Le client n'a pas laissé de commentaire.

Darrell H. le

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Le client n'a pas laissé de commentaire.

J christophers I. le

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Le client n'a pas laissé de commentaire.

William C. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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The app was not efficient and did not work

Meghan G. le

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When I arrived at the location nobody was in the storefront. A lady came in and I asked for assistance with my reserved van. She told me rudely and quickly "Give me a minute" and then walked out of the store. Another lady came in and helped us and was very pleasant. The van was clean inside and out with the exception of a constant faint smell of vomit. When we return to the van we told the guy checking it in and he zaid " now I have to deep clean it and youre the last one with it and somebody has to be charged." He didnt charge us and it wasnt from us anyway.

Charles S. le

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Le client n'a pas laissé de commentaire.

juan H. le

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Le client n'a pas laissé de commentaire.

John I. le

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New Truck, great and fun to drive. A+

Robert G. le

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Everything went well, no complaints

Richard C. le

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Le client n'a pas laissé de commentaire.

Shaina S. le

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Overall. Everything was great from customer service to the equipment we rented.

E F. le

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Le client n'a pas laissé de commentaire.

Kayla H. le

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Le client n'a pas laissé de commentaire.

Steven B. le

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Jake did a wonderful job helping me. When I made the reservation through the call center they told me things that were not true and I was about to walk away. Jake stepped up to the plate to make sure I had an excellent experience. I will never deal with the call center again, instead I deal directly with Jake. If Jake ever leaves, I will never use U-Haul ever again.

Elizabeth M. le

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I have rented a uhaul all month this past rental was a truck the breaks were bad and it wouldn’t go over 45 miles per hr they need to service there trucks better!!

RICHARD M. le

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Staf was SO HELPFUL and patient with us while we got our trailer hooked up. We really appreciate how easy they made everything for us.

Jerry L. le

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Nice location

Warren C. le

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Le client n'a pas laissé de commentaire.

Teena G. le

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Great job! Thanks

Lynette C. le

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First I'll say that my van rental experience went well, even though I was a first-time renter at UHaul, and was more than a little nervous. The vehicle was relatively new, clean, and in good condition. However, my new-customer nerves as I entered the office weren't soothed by the news that they "only rent trucks," when this senior lady thought she had rented a "van." Then I had trouble understanding all the cost aspects, presented rather hurriedly when there were no other customers waiting, and I even received a an impatient click of the tongue for using the payment machine wrong. I suggest UHaul add to its orientation checklist some information about not having EZPass transponders for paying tolls. This naive "truck driver" had to get on the phone while driving 65 mph to learn how that would work. A comment to UHaul-corporate: Please look into maintaining cargo stability while improving driver's rear visibility by other than two sets of metal grids that block a clear view of traffic behind the vehicle. Also blocking views was the large-letter advertising on the side right-side back window. Other than these details, I was relieved that the van worked entirely well for me, and I would use UHaul again.

Lauren E. le

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Make sure there are multiple employees working at once to reduce customer wait time

Craig M. le

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Nothing from my point of view. Everyone at this location was polite and professional. I was in and out without a single hassle. Drop off was just as easy. The truck was just what I needed. Made my day go smooth.

Tobias C. le

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Le client n'a pas laissé de commentaire.

Kurt J. le

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The employees were rude and kept insisting we were not in the system. They could not find us in their computer and blamed us until we showed them our contract on our email. Not an impressive system.

Casey M. le

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Quick and easy.

Philip B. le

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Le client n'a pas laissé de commentaire.

William C. le

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This was a one-way rental and when I called to get help with settling my bill, I was told to call back on Monday. After showing the UHaul associate the website ad that said mileage was included, he agreed to call and was successful in getting the bill sorted for us.

Allan G. le

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the gentleman that waited on me was professional, helpful and pleasant to deal with

Marc W. le

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Le client n'a pas laissé de commentaire.

Layn L. le

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Le client n'a pas laissé de commentaire.

Roger H. le

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Thank u

michele K. le

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Le client n'a pas laissé de commentaire.

Robin D. le

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Le client n'a pas laissé de commentaire.

Mary L. le

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Service was terrific, quick, easy, and respectful

Ronald W. le

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Everyone at U-Haul, Pittsfield MA was extremely helpful! The Cargo Van was a joy to drive.

Chet T. le

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Great experience. Quick and efficient. Will use them again, I'm sure.

Brenda W. le

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Le client n'a pas laissé de commentaire.

Ehren T. le

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Not much. It was an excellent experience.

Matthew M. le

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Great customer service.

Nicholas K. le

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Le client n'a pas laissé de commentaire.

John I. le

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Great.

Melinda H. le

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Le client n'a pas laissé de commentaire.

Karyn M. le

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Very prompt. Service excellent.

Emilio S. le

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Le client n'a pas laissé de commentaire.

Theodore K. le

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Le client n'a pas laissé de commentaire.

Tina C. le

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Le client n'a pas laissé de commentaire.

Paul M. le

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Very good experience

Richard P. le

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had a great experience

Mark W. le

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Justine was great to work with. Great customer service.

Michael L. le

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Very friendly and efficient.

Peter M. le

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Le client n'a pas laissé de commentaire.

nicolas B. le

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Reserved cargo trailer two days in advance. Had two available and both issues with brake, directional and marker lights. Ended up taking the one with least lights out. Would have thought the trailers would have been looked over prior to being rented out.

tia v. le

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The staff at this location are so kind and helpful, and the place is very clean and well maintained. I would absolutely recommend it to anyone in the area who needs storage.

William N. le

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Best around. Stored my rv trailer there for 7 months. Secure paved parking area. Very convenient access. Fully satisfied and will return after winter in Florida.

Christine L. le

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It is very difficult to call the location to ask a question. I called the local number provided to ask where the transponder was located on the vehicle so I could travel the MA Turnpike. I was transferred multiple times, right out of the local service. The representative didn’t understand what I was asking, and should have known what I was asking. I finally just drove back to the place to ask.

Theodore K. le

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Le client n'a pas laissé de commentaire.

Francis S. le

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The facility was very clean and easily accessible.

Kermit G. le

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Much of this equipment is well overdue for retirement. I needed a ramp and was forced to uses a 15 foot box.. horrible overkill, waste of gas, much more carbon footprint than appropriate to the task, 140K, asking way too much of the engine and transmission. PUT RAMPS ON THE SMALLER VEHICLES. I felt horrible feeling I was adding extra carbon. Next time, I will check other local vendors. I went all of 10 miles and it took more than 2 gallons of gas to bring the needle back to position. 5 miles to a gallon of gas? Why not just say UHaul, WePollute.

Michael R. le

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The representative was extremely helpful and nice

Carl M. le

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Le client n'a pas laissé de commentaire.

matt W. le

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There was very little communication between employees. Each person we spoke to gave us different information. Also they were not always respectful in the way they spoke to us over the phone.

John I. le

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Excellent.

James L. le

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Staff was efficient and polite. Assigned truck had a dead battery. Was given a replacement in good working order, though. Everything else smooth after that, including final check-in when we were done.

Richard J. le

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Le client n'a pas laissé de commentaire.

Suzanna R. le

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The staff was very knowledgeable and helpful.

Kathleen R. le

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Update the pictures when you rent a truck because I had to dispute all the pictures because everywhere I looked the truck had some new dent or scratch and I didn't want to be liable for any of it plus it took to long to take the pictures and write down what the reason are for disputing the pictures already on the link it should be done before its picked up .

Helen P. le

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I had a great experience I wouldn't change anything

Ehren T. le

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A totally painless experience. Great staff and pricing.

Edward M. le

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Le client n'a pas laissé de commentaire.

ehrin t. le

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Very helpful staff

Christine F. le

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Le client n'a pas laissé de commentaire.

Lisa H. le

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Always great customer service! Friendly and helpful GM and staff

richard G. le

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Le client n'a pas laissé de commentaire.

Timothy O. le

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Le client n'a pas laissé de commentaire.

Timothy O. le

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Extremely professional

rachel R. le

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under impressed with the manager of the business

Conor M. le

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Le client n'a pas laissé de commentaire.

keely H. le

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Le client n'a pas laissé de commentaire.

Jacquelyn S. le

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Very quick and easy. No hassle, no pushy upcharging.

Trevor W. le

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Le client n'a pas laissé de commentaire.

Maggie W. le

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Le client n'a pas laissé de commentaire.

MICHAEL W. le

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First class facility. Thank you for being there during a stressful transition as I did a gradual six month transition from western Massachusetts to Boston.

Mcqueen A. le

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I did feel It was a little expensive. We rented a van and drove it for about 20 Miles and it cost 52.00. We did take the insurance for 11$. But the mileage is pricy. Overall good experience.

Dennis C. le

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Le client n'a pas laissé de commentaire.

Elizabeth I. le

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Justine and her crew are the best. I didn't like the self return process cause your online service is terrible. I spoke to Cameron the next day and got everything resolved.

Maria T. le

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Only complaint I had is as a disabled person and having to rent a unit that was so far down a long hallway I really could have used help. And what I mean is that after I did everything I saw a couple

David S. le

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Le client n'a pas laissé de commentaire.

Marie J. le

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I called and scheduled a truck the day before. I was sent to Auto Tech Repair to pick up the truck as I was told they had the truck size I needed. I was told they would be open to help me pick up. The next morning I showed up and was prompt... I saw the truck I would most likely be renting, but no one was there... I had to call Auto Tech. The Man that answered was rude, turned me away saying there was no truck when there clearly was. When I went to the uHaul location they didn’t even see me in theIr schedule saying this happens a lot And they were somewhat accepting of this mishap. A move takes a lot to coordinate and people are needed. This error in scheduling is not acceptable and I will add, Auto Tech is definitely not a good representation for your company. With this unreliability... it is hard to say I would ever recommend to friends.

WILLIAM G. le

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Great place

john d. le

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I was very pleased with the operation in Pittsfield a tad over the one in Manchester CT.

Lorence M. le

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I guess I have a concern with the truck I received with a 1/4 tank of gas and was told if I don’t bring it back with at least that much there would be a $30 penalty fee plus gas would be $4/gallon. Fair enough - I travel less than 15 miles no idling - truck registers just under 1/4 - add two gallons no movement! 2 more gallons and it is just at a quarter? I don’t know but 4 miles to the gallon? Just doesn’t sound right - does it?

donald R. le

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Better trucks

John I. le

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A+. Wonderful.

Mark P. le

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Le client n'a pas laissé de commentaire.

Julie W. le

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Le client n'a pas laissé de commentaire.

Joseph D. le

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Le client n'a pas laissé de commentaire.

Lydia F. le

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Female customer representative was awe full. Very disrespectful and loud in front of other customers. Really bad experience....

Kyu S. le

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This time when I pick up the rental truck at this location has been excellent from my last time. Justine and her coworker were proactive and friendlier than before. I hope this place will continue their service with their kindly manner with smiles. Keep up the good work.

Allan R. le

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Le client n'a pas laissé de commentaire.

Barton W. le

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Le client n'a pas laissé de commentaire.

Tom S. le

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Le client n'a pas laissé de commentaire.

janet P. le

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They had great customer services. Very friendly and professional

Elizabeth H. le

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Everything went perfect . Thanks!

Karen D. le

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Le client n'a pas laissé de commentaire.

Christopher V. le

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Everybody at the establishment was very accommodating with my unanticipated modification of the rental. Took a lot of stress out of a last second moving adventure. Friendly, knowledgeable, and efficient. Overall, a great experience.

Ronald M. le

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I had to clean the cab, the inside of the windshield was dirty and the wipers were warn out

Justine D. le

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Le client n'a pas laissé de commentaire.

Mark A. le

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Justine did an excellent job of explaining everything to us and she was very professional and friendly. Our first experience with UHAUL went very well...

alicia a. le

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The staff is AMAZINGLY professional, kind and accommodating! They set the bar high for customer service! Id definitely recommend this location, its new, secure & super clean! Stacey is Excellent!

Valerie B. le

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This was a great experience, the facilities were great and really well run. Thank you!

Jean r. le

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Superior service and facility. We simply no longer need it.

Debroah J. le

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Stacy was exceptionally helpful and went out of her way to help. I appreciate it.

Alteric M. le

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Justine was very helpful.

Jonathan B. le

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All employees, from the newest one to the GM do a great job.

Michael O. le

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Second summer using storage for Williams College student. Recommended.

Anthony L. le

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Very nice and secure facility!! Climate controlled unit was great for my instruments for the summer.

Mark L. le

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You guys are so kind. Thank you for the great service

Jeffrey D. le

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Thank you.

Sabrina C. le

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I had nothing but problems starting with the truck rental and ending with the storage unit. Between pricing being completely different and employees charging more than what’s shown. Lost my business

STEVEN B. le

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OUTSTANDING IN EVERY ASPECT

Wayne G. le

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Prompt friendly service. Explained everything and gave us an opportunity to view the unit before we made a decision

STEPHEN P. le

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All the office staff were amazing! You have a great group there: very knowledgeable, helpful and caring.

Denise P. le

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I have no complaints, clean plenty of lighting Staff was friendly

Carla d. le

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Clean Facility and friendly service

James D. le

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I was very pleased with the service,andfull explaination of thecontract

Jean S. le

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SERVICE AGENT WAS FRIENDLY,INFORMED , AND QUICK

Georgia H. le

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Checked out on the 8th ,and still paid full price for the month. Rip offs!

Douglas B. le

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Staff: competent and courteous. Unit: accessible, clean, and right size. Security: our belongings would be safe ...Time will tell!

Patty m. le

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I find it poor service that I was not offered a partial credit for moving out of my unit before business day on the 7th of the month. I left the unit perfectly clean. Treated rudely by two staff membe

Levar E. le

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None

Sheila S. le

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The facility is great - just wish there were an elevator to get to the 2nd floor.

Anna B. le

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Best storage facility I have ever used. Staff are very friendly. Makes doing business with U-Haul very pleasant and easy. Keep up the great work!

Michael N. le

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Justine was great!! Very easy to deal with and an excellent sense of humor. She made a very stressful situation much more manageable!!

Thomas H. le

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Greg was always so helpful and Justine as well

R W M. le

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O

john h. le

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Very good service

David F. le

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Thanks Justine, very nicely run facility!

Suzanne P. le

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Clean facility

Terri B. le

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Excellent service

Lisa F. le

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Kind and courteous-thank you!

Dawn F. le

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My unit flooded. I was given a single months rent as compensation for damaged items. Item were broken when repacked and items were destroyed when the unit flooded.

Phillip F. le

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The only problem we had was RENTING A UHAUL. We rented from Penske. I would not recommend renting a truck from uhaul. scheduler was rude and would not work with us

William K. le

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Greg has been very helpful with both my trailer rental and my storage unit. There was confusion with the storage unit offer, but he patiently heard me out and provided excellent service.

courtney k. le

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Great place to do business with, I have always used this uhaul facility for my moving needs and storage.

Barbara H. le

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The staff was wonderful

Michael S. le

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Clean and well lite facility, easy access and carts available for use made this experience fantastic. Rates are reasonable and staff very knowledgeable and helpful. I would highly recommend!!!

Kate S. le

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Excellent customer service! Friendly and helpful every time I needed something!

Louise B. le

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Met all my expectations

BOB M. le

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Very nice facility, clean and staff were friendly and helpful... Restrooms are available, interior is climate controlled and hand carts are available. Can even drive indoors, if needed. Recommended

Vincent P. le

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A very helpful staff.

Eric B. le

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Great Service! Thank You

Dennis H. le

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I had no real problems. The after hours entry process could have been more fully explained. There's a different entry access after hours.

Keith T. le

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n

Valerie B. le

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Great team and a great manger, the facilities are great.

patricia o. le

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Staff was great and facility very clean

Diane L. le

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Took a while to check in for our rental space even after the online “precheck” but once we were done all went well. The facility is air conditioned and clean and carts were provided for the move in.

Billy S. le

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Great people !

Warren C. le

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My daughter attends college in Great Barrington, MA. UHaul storage is an affordable god send versus what the college was offering for storage over the summer. The staff are friendly and it's a clean

Debbie P. le

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Very nice facility with great staff

richard m. le

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Check in was seamless and very simple, facility was new and well managed and pricing was less expensive than several other facilities I reviewed in the area.

Bonnie M. le

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Justine does an excellent job, knows her business and is very personable, but I didn't receive a clear instruction about getting into the building after office hours. I'll definitely recommend.

Anthony V. le

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My experience was smooth and easy. Even when I needed to make a change to my storage rental.

Kelli H. le

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Thank you Justine and Greg! You are so helpful and friendly. We love this facility.

Bryan R. le

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Staff was very friendly,helpful and professional. Please give a round of coffees from me.

bruce a. le

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Really couldn't have executed our move without you all. Between the trucks, storage unit, packing materials and helpful, knowledgeable staff we were able to get it all done. Thankyou!

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