Évaluations des clients U-Haul Moving & Storage of Pittsfield

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Pittsfield

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Nicole N. le

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Le client n'a pas laissé de commentaire.

Hector M. le

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Le client n'a pas laissé de commentaire.

celest U. le

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Drop off experience was great. Well identified drop-off area. Staff greeted us within 1 minute. Whole process took under 10 minutes. Appeared well organized, and convenient. Facility and land area was impressive.

Laura S. le

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Would have most appreciated being hooked up to trailer and ready to depart PRIOR my 'check out' time being indicated on paperwork. It took 50 minutes from the time I arrived to actual departure time (Which was perfectly fine and the associate was very good) however the time I 'arrived' was indicated at my drop off location (not my 'actual' departure time) and my trip was time sensitive. I was 15 minutes late to my drop off location and was charged an extra day at 20.00. (This was later corrected by a very professional District Manager) Had my departure time been correct on the paperwork/computer, I would not have been charged. This is something that should be addressed even though it might seem minor. In the future, I will make sure my departure time is properly indicated on paperwork/computer as I rent from U-Haul several times per year in different locations/States.

Bob H. le

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All employees at this location were very nice and helpful. Truck was used for a cross town move totaling 30 miles round trip, but took 9 gallons of gas to fill when returned so obviously was not completely full when taken. Truck was not left idling at all. This can be blamed on previous customer who must have just got gauge up near full mark before returning. Oh well, it all worked out good. Many thanks to all at this Uhaul location.

Marlown O. le

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Mileage doesn’t seem right.

ROBERT G. le

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This was a very good overall experience!

Charles H. le

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Le client n'a pas laissé de commentaire.

Mark A. le

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Justine did an excellent job of explaining everything to us and she was very professional and friendly. Our first experience with UHAUL went very well...

James W. le

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The staff was great and the facility looked clean and well kept.

alicia a. le

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The staff is AMAZINGLY professional, kind and accommodating! They set the bar high for customer service! Id definitely recommend this location, its new, secure & super clean! Stacey is Excellent!

William D. le

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I did reserve a 15 foot truck for a 400 mile round trip and I did get a truck in very bad shape, water leaking inside from the top of the windshield, broke muffler, play on the steering wheel and big vibration on the truck, for arround town it's a ok truck, but definitely not for highway way to unsafe and dangerous.

Peter C. le

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Le client n'a pas laissé de commentaire.

Nina M. le

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Le client n'a pas laissé de commentaire.

Katrina M. le

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Le client n'a pas laissé de commentaire.

John I. le

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Very Good , busy location. Friendly and accommodating. Today they didn't open at regular time but 1 hour late. Lots of waiting customers. I was there to return at 7am. Was charged an extra day. Otherwise, they try their best. :)

Valerie B. le

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This was a great experience, the facilities were great and really well run. Thank you!

Lorence M. le

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Le client n'a pas laissé de commentaire.

Michael F. le

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Can never get a hold of anyone on the phone..they kept me on the phone waiting for over an hour and still never answered.. I had to physically drive there to tell them I needed the truck another day... workers excuse was it's been hectic and a dumbass locked the keys in a truck... which I didn't think was my buisness...I'd really like my time and gas reimbursed...thank you

Frances W. le

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Le client n'a pas laissé de commentaire.

Richard C. le

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Le client n'a pas laissé de commentaire.

Gary G. le

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The computers at the desk were extremely slow. Took over 20 minutes to do what should have taken 5. Apparently it was an issue all day.

WILLIAM K. le

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Picking up and dropping off the van was excruciatingly slow. The front office could not locate my reservation, and took way too long to correct their error. It took us over an hour to pick up our van. When I returned the van, I waited in line for about 45 minutes before one of the front desk staff members was able to assist me.

Kaitlyn L. le

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Honestly I don't have any suggestions. I was very pleased with my experience. The staff was very friendly super helpful. It was nice to see smiling faces and employees that weren't miserable. They were having some computer issues but kept calm and collected. Professionalism at its best!!!

Jean r. le

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Superior service and facility. We simply no longer need it.

david C. le

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Le client n'a pas laissé de commentaire.

edward M. le

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great job keep clean vango..

Lynnmarie C. le

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Everyone at this location, especially Stacy, does a great job. Courteous and professional.

Jeffrey S. le

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Le client n'a pas laissé de commentaire.

Kathleen R. le

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Le client n'a pas laissé de commentaire.

Donald R. le

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The staff is fine, but the process is extremely slow and frustrating. It took 45 minutes to return a vehicle. This is unacceptable. The charges were not properly calculated as well. NONE of this is due to this outlet. Corporate is making this a poor experience.

Frank B. le

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It’s seems that your business at this location is busy and would recommend more staff. The gentleman I had was great. I know overhead is important but I believe this location is and will be a busy store and it seems to be growing. I did have a very good experience...

Kevin N. le

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Le client n'a pas laissé de commentaire.

Barry C. le

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Le client n'a pas laissé de commentaire.

Dan F. le

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Le client n'a pas laissé de commentaire.

Sandra W. le

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Staff were very pleasant and helpful

Debroah J. le

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Stacy was exceptionally helpful and went out of her way to help. I appreciate it.

Keith S. le

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Le client n'a pas laissé de commentaire.

Donald E. le

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Le client n'a pas laissé de commentaire.

Vincent G. le

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Le client n'a pas laissé de commentaire.

Alteric M. le

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Justine was very helpful.

Jonathan B. le

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All employees, from the newest one to the GM do a great job.

Michael O. le

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Second summer using storage for Williams College student. Recommended.

Anthony L. le

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Very nice and secure facility!! Climate controlled unit was great for my instruments for the summer.

Mark L. le

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You guys are so kind. Thank you for the great service

Jeffrey D. le

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Thank you.

Sabrina C. le

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I had nothing but problems starting with the truck rental and ending with the storage unit. Between pricing being completely different and employees charging more than what’s shown. Lost my business

STEVEN B. le

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OUTSTANDING IN EVERY ASPECT

Wayne G. le

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Prompt friendly service. Explained everything and gave us an opportunity to view the unit before we made a decision

STEPHEN P. le

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All the office staff were amazing! You have a great group there: very knowledgeable, helpful and caring.

Denise P. le

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I have no complaints, clean plenty of lighting Staff was friendly

Carla d. le

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Clean Facility and friendly service

James D. le

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I was very pleased with the service,andfull explaination of thecontract

Jean S. le

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SERVICE AGENT WAS FRIENDLY,INFORMED , AND QUICK

Georgia H. le

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Checked out on the 8th ,and still paid full price for the month. Rip offs!

Douglas B. le

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Staff: competent and courteous. Unit: accessible, clean, and right size. Security: our belongings would be safe ...Time will tell!

Patty m. le

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I find it poor service that I was not offered a partial credit for moving out of my unit before business day on the 7th of the month. I left the unit perfectly clean. Treated rudely by two staff membe

Levar E. le

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None

Sheila S. le

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The facility is great - just wish there were an elevator to get to the 2nd floor.

Anna B. le

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Best storage facility I have ever used. Staff are very friendly. Makes doing business with U-Haul very pleasant and easy. Keep up the great work!

Michael N. le

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Justine was great!! Very easy to deal with and an excellent sense of humor. She made a very stressful situation much more manageable!!

Thomas H. le

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Greg was always so helpful and Justine as well

R W M. le

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O

john h. le

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Very good service

David F. le

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Thanks Justine, very nicely run facility!

Suzanne P. le

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Clean facility

Terri B. le

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Excellent service

Lisa F. le

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Kind and courteous-thank you!

Dawn F. le

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My unit flooded. I was given a single months rent as compensation for damaged items. Item were broken when repacked and items were destroyed when the unit flooded.

Phillip F. le

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The only problem we had was RENTING A UHAUL. We rented from Penske. I would not recommend renting a truck from uhaul. scheduler was rude and would not work with us

William K. le

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Greg has been very helpful with both my trailer rental and my storage unit. There was confusion with the storage unit offer, but he patiently heard me out and provided excellent service.

courtney k. le

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Great place to do business with, I have always used this uhaul facility for my moving needs and storage.

Barbara H. le

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The staff was wonderful

Michael S. le

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Clean and well lite facility, easy access and carts available for use made this experience fantastic. Rates are reasonable and staff very knowledgeable and helpful. I would highly recommend!!!

Kate S. le

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Excellent customer service! Friendly and helpful every time I needed something!

Louise B. le

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Met all my expectations

BOB M. le

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Very nice facility, clean and staff were friendly and helpful... Restrooms are available, interior is climate controlled and hand carts are available. Can even drive indoors, if needed. Recommended

Vincent P. le

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A very helpful staff.

Eric B. le

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Great Service! Thank You

Dennis H. le

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I had no real problems. The after hours entry process could have been more fully explained. There's a different entry access after hours.

Keith T. le

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n

Valerie B. le

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Great team and a great manger, the facilities are great.

patricia o. le

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Staff was great and facility very clean

Diane L. le

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Took a while to check in for our rental space even after the online “precheck” but once we were done all went well. The facility is air conditioned and clean and carts were provided for the move in.

Billy S. le

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Great people !

Warren C. le

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My daughter attends college in Great Barrington, MA. UHaul storage is an affordable god send versus what the college was offering for storage over the summer. The staff are friendly and it's a clean

Debbie P. le

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Very nice facility with great staff

richard m. le

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Check in was seamless and very simple, facility was new and well managed and pricing was less expensive than several other facilities I reviewed in the area.

Bonnie M. le

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Justine does an excellent job, knows her business and is very personable, but I didn't receive a clear instruction about getting into the building after office hours. I'll definitely recommend.

Anthony V. le

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My experience was smooth and easy. Even when I needed to make a change to my storage rental.

Kelli H. le

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Thank you Justine and Greg! You are so helpful and friendly. We love this facility.

Bryan R. le

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Staff was very friendly,helpful and professional. Please give a round of coffees from me.

bruce a. le

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Really couldn't have executed our move without you all. Between the trucks, storage unit, packing materials and helpful, knowledgeable staff we were able to get it all done. Thankyou!