Everyone was great. My box arrived early with everything intact.richard R.
Customer Reviews for U-Haul Moving & Storage of Pittsfield
Pour nous contacter
Pittsfield, MA 01201
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
EVERYTHING WAS GREAT, THANKYOU FOR BEING IN PITTSFIELD.richard k. | Expérience générale
Office staff very helpful and friendly!!Frank M. | Expérience générale
Le client n'a pas laissé de commentaire.rajee R.
Very happy with everyone that was working,GARY S.
The gas was lower than reported on check-so I was charged extra upon returnBONNIE M.
The guy who waited on me was excellent, unfortunately I don't remember his name!RAANAN H.
Le client n'a pas laissé de commentaire.Theresa K.
Le client n'a pas laissé de commentaire.MARISA M.
Le client n'a pas laissé de commentaire.PAUL C.
UHaul Moving and Storage in Pittsfield has served me well. Within the past year I moved to MA and needed a 10x10 climate controlled storage space. When I eventually moved into a small condo in Western MA, I was grateful to have access to the storage at my own pace. Fortunately, I have recently been able to clean out my unit. UHaul Pittsfield is a great storage facility, in fact, the best! I have never seen another storage facility so efficiently run, secure and easy to access. I recommend this storage facility without reservation!barbara r. | Expérience générale
I especially appreciated the help and understanding from the staff over the phone as my reservation/moving date had to be changed and also the assistance of the staff member who helped me work out everything for unloading and returning my rental after hours when we arrived shortly before closing on January 16.Joseph K. | Online Move In
Le client n'a pas laissé de commentaire.WALTER V.
Two recommendations, one clear windshield of snow & ice before someone picks up a truck, 2nd time I had to use my own scraper to clear it. (I come from Maine & site I used there always had trucks ready 100 %, this one does not do that) Also whomever snow blowed the parking lot plastered the front of my car with snow for no reason, was not happy when got back & had to clear it off. There was one guy who did not have a helpful attitude, the other one, who was leaving for Florida next day, was helpful. I did not appreciate the plastering of my vehicle, especially since I parked it where I was told to in front of the storage units.JOHN M.
Nothing really. Maybe run truck for 10 minutes on a cold day.RICHARD J.
Le client n'a pas laissé de commentaire.MICHAEL C.
The location was fine, and the employees were friendly, but the truck was awful. The truck was so far out of alignment that the wheel turned on its on. I've driven a 1970s farm tractor with better alignment. The truck struggled to get to 30 mph. After the first two gears it was fine, but that transmission is well past its retirement. I've driven everything from an 18 wheeler to a Hyundai and everything in between, and this is the most unsafe I've ever felt driving a vehicle.Joseph B.
Le client n'a pas laissé de commentaire.EUGENE Z.
Snow plowing covers up storage spot numbers on pavement with snowRichard D. | Premières impressions
Le client n'a pas laissé de commentaire.Michelle C. | Expérience générale
Le client n'a pas laissé de commentaire.heather g. | Expérience générale
Le client n'a pas laissé de commentaire.Mark N.
Le client n'a pas laissé de commentaire.WAYNE C.
The vehicle was in very good condition with a back up cam. Staff was quick and friendly.JOHN M.
Good price, good equipment and pleasant and prompt personnel.RICHARD J.
Le client n'a pas laissé de commentaire.SAMUEL B.
Very clean and well stocked. employees were very helpful and courteous, as well as efficient.LEWIS V.
Le client n'a pas laissé de commentaire.FRANK B.
Le client n'a pas laissé de commentaire.chasity s. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL W.
Staff is very helpful and friendly. Well kept and clean units and store. We picked up the truck early and it was ready. Overall good experienceJon W.
Le client n'a pas laissé de commentaire.Heather C.
Keep up the great work. The staff was friendly and very helpful in explaining the rental and return process.STEVEN K.
The store manager was rude and not friendly at all when I fist when to pick up the truck! She wasn't helpful at all!! The guy that received the truck in the evening was very nice and pleasant!! We did rent a storage unit but will see if I can find something else where.XOCHILT R. | Premières impressions
Le client n'a pas laissé de commentaire.Michael P.
Le client n'a pas laissé de commentaire.ALVIN B.
Le client n'a pas laissé de commentaire.STEPHENMICHAEL W.
The truck i rented broke down your help line sucks they never got to the truck till the next day i lost 400 dollars because of that i put 40 dollars in gas in the truck only went maybe 15 miles and got charge 42.oo for the truck that i loaded couldnt move and unloaded i would like my money back please. I rent fro. You guys 4/5 times a year .i feel like i got ripped off by you this time. Make it right.it coast me moneyJEFFREY S.
I feel I got ripped off on the return of the truck. When I checked out, the UHaul rep indicated there was a 1/2 tank of gas and It must be returned with a 1/2 tank. When I returned the truck, after gassing it up, it had a needles width past the 1/2 mark...more than it did when I picked it up. The check-in guy said nope, it has to be at 9/16th. It's short 2 gallons. At $5 a gallon, I was charged an extra $10. There is no way gas readings can be that accurate when measuring by a needle. MAKE SURE THE TRUCKS ARE ON FULL and this would not be an issue. Note - There is a gas station 500 ft. from this location. I fully expect a $10 credit back on my card. Merci.MICHAEL P.
Why the heck do you need to have an alternate contact and have to call them. It's ridiculous and unnecessary. Will not use uhaul againJeffrey D.
The policy of requiring a contact that you can reach by phone before renting a vehicle was unnecessary. I will not rent from this location again for that reason. I already provided a copy of my license, my home address, my phone number, my email, and my credit card number. I can't imagine a situation where it would be okay for U-Haul to call one of my contacts to ask about a vehicle I rented.Paul L.
The rental and return seem to have too many steps, takes too long. Refine the process. I was asked for the phone number of a friend or relative as a second contact. They had to answer the phone. This was unexpected and did not happen on the rental the previous week. If someone was not at their phone and my rental was denied I would have been pissed off big time. I have a DE license, not a MA license.DONALD D.
Kevin ( think that was his name) who check us in was polite and professional. The cargo van he rented us was very new and in great condition. Couldn't have asked for a more pleasant experience. Merci.JESSE W.
Le client n'a pas laissé de commentaire.RICHARD G.
Staff are nice and kindly, the van was clean and in good condition and it's easy to drive.MIAO L.
Le client n'a pas laissé de commentaire.DAVID L.
Le client n'a pas laissé de commentaire.AUDREY L.
Great positive attitude at this place.JOHN M.
Justin is and was a true professional throughout my check in process. Bravo to him, Uhaul b is lucky to have him!The problem I had is with the employee who took my storage destination change through Uhaul customer service over the phone not at the the Pittsfield location!!! She put me down to return the trailer to N. Adams Mass. instead of Pittsfield Mass. as I requested!Why would I want to return the trailer 40 miles from the storage facility, it cost me time and money... Ridiculous! I was told it would cost me $100 to drop it in Pittsfield.That is an unfair policy for a customer to absorb when your Customer Service Agent made the mistake not me!!!BARRY M. | Premières impressions
Very friendly and helpfulMARGIE J.
same againMark V.
Le client n'a pas laissé de commentaire.MARY ELLEN D.
Le client n'a pas laissé de commentaire.RICHARD W.
Truck was clean but the left front tire pressure was down 20lbs. Drove about 6-7 miles when tire pressure warning light came on. Only available public air pump was not working properly. Had to drive to my house to use my own air pump. Tire pressure remained good for length of rental.Stephen B.
The service was great but the truck has seen better days probably the worst vehicle I've ever driven from uhaul. Steering was very loose. Very hard to keep on the road.JOSEPH M.
Le client n'a pas laissé de commentaire.BONNIE H.
Le client n'a pas laissé de commentaire.TOBY A.
I was accused of an accident that never happened, was questioned about damage that was already done before I took the vehicle, never again.WILLIAM Z.
Le client n'a pas laissé de commentaire.Taylor R. | Premières impressions
The staff was VERY helpful and accommodating! I transferred my mom's storage items from another storage business to UHAUL because of the excellent reviews and I am VERY pleased with my decision. I will be closing out another storage bin and transferring those items to this facility. Excellent customer service, clean, safe facility… 5 Stars!!Deborah L. | Online Move In
Everything was perfect!CHRISTINE M.
I have rented at this location before. This time, in addition to providing my license and registration, I was asked to provide phone numbers for 2 people to be called to confirm my identity. This felt demeaning, unnecessary, and an invasion of privacy.ROBERTEDWIN G.
Staff was OUTSTANDING!Altheia B. | Expérience générale
Except for one person the "storage manager" (forgot his name) the entire staff, in particular the female, were the rudest people ever. We vacated the storage unit because of such a negative customer service staff. My parents are 88 and 87, the storage was rented by them, felt really uncomfortable with the nastiest staff ever! The sliding door has been broken for a few weeks. Replace the staff ASAP.Patrice W. | Expérience générale
Le client n'a pas laissé de commentaire.Susan G. | Premières impressions
Le client n'a pas laissé de commentaire.Matthew W.
Le client n'a pas laissé de commentaire.BRUCE C.
23 hours is not 1 day and you advertised rates do not reflect your charges and your complicated legalese contract is patently stupid .THOMAS H.
Everyone was great!WALTER D.
Le client n'a pas laissé de commentaire.richard k. | Premières impressions
Excellent service. On call moving assistance would be great.MARTINA F.
Great location with friendly staff.Kenyatta Y.
From walking into the building, get all the info and getting the truck no problems. Everything was great.Tina B.
Le client n'a pas laissé de commentaire.Reinout V.
Your trucks need to have stepsides installed. Not everyone is a sprite 21 year old. Some people can't stretch or may have hip issues, as I do. Stepsides or bars would make it easier to enter and exit the trucks!SCOTT S.
Le client n'a pas laissé de commentaire.ROBERT D.
Great service Thank you!NICHOLE G.
Everything with the facility was great except for one thing that I don't think had anything to do with you folks . EVerything was covered in dust and it'll smelled so moldy when I brought. Things out. Had to wash and wipe off everything.. thanks again . Will use your facility again if need be.Vandie K. | Expérience générale
Le client n'a pas laissé de commentaire.DANIEL M.
Having to call someone as a reference at the time of pickup is annoying. Should be able to do that when booking the truck. especially for early morning pick upWilliam B.
Le client n'a pas laissé de commentaire.RICHARD G.
That guy dick was a very nice fella.very professional.odd smellWILLIAM N.
Le client n'a pas laissé de commentaire.PAUL C.
Can't think of a thing that needs improving. I've made about a half-dozen trips to the store for packing materials, and rented a cargo van twice, and each time was completely satisfied. Even the restroom was spotlessly clean.ELIZABETH G.
Everything was perfect.IVY P.
Cancel them.Andrew B.
Not everyone owns a cell phone or computer so it would be nice if the rental process accommodated those people.MARK B.
Dustin was really helpful and quick.MARK B.
Le client n'a pas laissé de commentaire.DAVID M.
Next time don't rent a truck you Don't have. Maybe clean the snow off a truck that is being picked up. I had to keep the truck an extra day because the back door was FROZEN shut. I tried to communicate this to the office staff they were rude and unhelpful talking about they need the truck now or there will be huge late fees. I dare you to charge my card anymore i will report you to the better business burea That truck was trashLINDSEY M.
Le client n'a pas laissé de commentaire.gary d. | Premières impressions
Le client n'a pas laissé de commentaire.BRENDA A.
Le client n'a pas laissé de commentaire.JEFFREYLEONARD Z.
Great service, excellent. StaffTHOMAS C.
It would be nice if you had inside storage for cars and Motorcycleeric b. | Premières impressions
they said gas gauge was 1/2 but it was less ,in-between 1/4 to 1/2MARC B.
Keep up the great work. Very helpful and friendly!Katharine B.
Pittsfield,ma is a great place for rentals.JAMES F.
Le client n'a pas laissé de commentaire.VICTORIA Z.
Le client n'a pas laissé de commentaire.Samantha S.
Le client n'a pas laissé de commentaire.BRANDON L.
hot cocoa, donuts, reading chair with a lampBRUCE R.
Le client n'a pas laissé de commentaire.Louisa d. | Premières impressions
Le client n'a pas laissé de commentaire.ELLEN M.
Le client n'a pas laissé de commentaire.Clayton P.
Thanks for a great experience! Friendly staff and quick service.Dylan H.
Le client n'a pas laissé de commentaire.scott M.
I had to take a 20' truck instead of 15' and no one told me there are no back up lightssheila B.
Rented a tow dolly, my only issue was the ratchet for the straps could have used lubrication. Appears they have not been lubricated in a while and were a bit hard to use. Other than that, it was all a great experience.MICHAEL B.
Le client n'a pas laissé de commentaire.ROBERT G.
Exceptional service..BARBARA JEAN S.
Le client n'a pas laissé de commentaire.sharron d. | Premières impressions
Le client n'a pas laissé de commentaire.edy k. | Premières impressions
Really good thank youCARLOS P.
Le client n'a pas laissé de commentaire.Andrew R.
Le client n'a pas laissé de commentaire.ANDREA B.
Couldn't share my location on the app. No problem--Dave came out and quickly checked me out. Would recommend highly.JEFFREYLEONARD Z.
Le client n'a pas laissé de commentaire.RICHARD M.
Everyone was courteous and professional and the price was very reasonable. Though they didn't have a waiting area per se, they went out of their way to get a seat for me while I was waiting for my hitch to be installed.stephanie W.
I was scheduled to pick up the trailer at 10am. I arrived at 9:50. I had to wait in line until 10:40 to be waited on. I Paid for eight hours, and only had the use of seven hours because of the long wait. I was told that I still had to bring the trailer back at the scheduled time on the contract. My bill should have been adjusted to reflect 7hrs instead of 8Michael G.
Le client n'a pas laissé de commentaire.GEORGES T.
Justine and coworker were the Bomb! Great Service..David M.
Le client n'a pas laissé de commentaire.Nick L. | Expérience générale
So Happy the units are indoors and climate controlled.linda c. | Premières impressions
The staff were all friendly and knowledgeable. I am renting elsewhere and couldn't believe how much better this facility is!Kimberly G. | Premières impressions
Le client n'a pas laissé de commentaire.sherry S. | Expérience générale
I like that it’s an indoor facility and I can do things in the winter… And I will get all muddy and yucky and grossHeather D. | Online Move In
Le client n'a pas laissé de commentaire.Valerie B. | Premières impressions
Easy access to storage area. Cargo van easy to drive. Had storage area filled and van returned in just a few hours.susan c. | Premières impressions
Been renting a spot out back for my boat for a few years now and again for this winter. And also rented a spot for my RV. Perfect place to store these with perimeter fencing, cameras, smooth parking lot, and security gate, couldn't be better. All the staff is professional and friendly. Great place!james S. | Premières impressions
Le client n'a pas laissé de commentaire.Joseph R. | Premières impressions
Le client n'a pas laissé de commentaire.Dyane B. | Premières impressions
Le client n'a pas laissé de commentaire.cheryl w. | Premières impressions
We rented the unit online with an online move in so we assumed everything would be ready to go. The first time we went was during business hours and we put in our code at the keypad, it welcomed us, when we got to the unit the alarm still went off when we opened it. Then we came after hours (around 730pm) and used our code on the keypad only to see that the code didn't work to open the door. Another person there said we needed a card? We never got a card and this defeats the purpose of the online move in. We put our code into 3 different keypads that night and they all welcomed us and told us we were checked in but wouldn't open the door. We piggybacked with another group and the alarm went off the entire time we were in our unit. I am not sure why it's billed as online check in and online move in when you cannot access the building with the code provided. Fantastic experience other than.Danielle V. | Online Move In
Le client n'a pas laissé de commentaire.brenda w. | Premières impressions
I requested information online about the cost to be able to park my 16' trailer on the property. I use it daily so it would only be there overnights. I haven't received the information I requested yet.Nathaniel B. | Online Move In
Le client n'a pas laissé de commentaire.James S. | Online Move In
Le client n'a pas laissé de commentaire.Timothy D. | Premières impressions
This was by far one of the best customer service experiences I've ever had. It was easy to reserve my storage unit online and the gentleman (I wish had gotten his name!) at the facility was above and beyond helpful. This place is enormous and he took the time to show me exactly where the unit is as well as explain all the security features and amenities provided. The unit itself is clean and the building is very secure. I seriously can't recommend this place enough!Stacy C. | Online Move In
Le client n'a pas laissé de commentaire.robert o. | Premières impressions
Very efficient. Will use again when needed.DAVID P. | Online Move In
Le client n'a pas laissé de commentaire.Trad C. | Premières impressions
Muchas gracias por el exelente servicio que prestan al brindar espacio extra para almacenar objetos personales en lo personal me da tranquidadMercedes C. | Online Move In
lack of elevator a drawbackRobert K. | Premières impressions
Le client n'a pas laissé de commentaire.BARRY M. | Premières impressions
Le client n'a pas laissé de commentaire.Yigal L. | Premières impressions
I love this place.it is so convenient and clean and the people are great.i wish it was a little cheeper for like people on disability.and over 55ELLEN H. | Premières impressions
Jim at front is theBest! Thanking him for all his friendly help and support, as this is my first time in my life to have to rent storage. Also, grateful to Justine for keeping on top of emails directed to Pittsfield, and following my request to call me to discuss my needs. Best, Kathi Cafiero PS Didn't appreciate you sending me email in Spanish.Kathi C. | Premières impressions
Le client n'a pas laissé de commentaire.jennifer b. | Premières impressions
As a first-time customer, I was very satisfied with the design and quality of the facility in Pittsfield as well as the registration and orientation experience. Chris was especially helpful and I feel confident moving and storing my household items there. Thank you for your excellent service.barbara r. | Premières impressions
All communication was pretty clear but i was not told i needed to sign in on one keypad then go to the other keypad to gain access to the building. I didn't like that online it says u get your 1st month free but they said it is regarding a truck rental but it didn't say anything about a truckApril Q. | Online Move In
Le client n'a pas laissé de commentaire.Benjamin M. | Premières impressions
Le client n'a pas laissé de commentaire.Cheryl C. | Premières impressions
No ProblemsPETER G. | Premières impressions
The woman who helped us and explained access to the unit was very helpful and thorough. Storage unit was very clean and easy to access.Barbara J. | Premières impressions
Le client n'a pas laissé de commentaire.Jorge O. | Premières impressions
Le client n'a pas laissé de commentaire.James S. | Premières impressions
Le client n'a pas laissé de commentaire.Brian B. | Premières impressions
Le client n'a pas laissé de commentaire.Amanda A. | Premières impressions
Brian was a great customer service rep. Another person there, who's name I didn't get, was not.Christopher G. | Premières impressions
Le client n'a pas laissé de commentaire.Todd K. | Premières impressions
Le client n'a pas laissé de commentaire.John B. | Premières impressions
Le client n'a pas laissé de commentaire.James R. | Premières impressions
Le client n'a pas laissé de commentaire.Nicole R. | Premières impressions
Le client n'a pas laissé de commentaire.Traci D. | Premières impressions
Le client n'a pas laissé de commentaire.Elizabeth W. | Premières impressions
I had nothing but problems starting with the truck rental and ending with the storage unit. Between pricing being completely different and employees charging more than what's shown. Lost my businessSabrina C. | Premières impressions
Prompt friendly service. Explained everything and gave us an opportunity to view the unit before we made a decisionWayne G. | Premières impressions
SERVICE AGENT WAS FRIENDLY,INFORMED , AND QUICKJean S. | Premières impressions
AucunLevar E. | Premières impressions
The facility is great - just wish there were an elevator to get to the 2nd floor.Sheila S. | Premières impressions
Greg has been very helpful with both my trailer rental and my storage unit. There was confusion with the storage unit offer, but he patiently heard me out and provided excellent service.William K. | Premières impressions
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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