Great staff. Great clean facility and units. I was in a pinch needed a unit quick, they got me into a unit that night. I downsized once , it was a quick, convenient and easy transition. Thank you U-Haul. I recommend U-Haul.

OK, I realize I might have missed it, but I really wish the website had been more clear that a reference might be needed to rent a unit. If it had said this, I could have been more prepared rather than scrolling through the contact list on my phone in the store trying to find a reference on the spot. Not only that, it would have saved me a ton of embarrassment from calling my neighbor and him saying no and then having to look through my contacts again. Everything else is awesome, this was embarrassing.

The manager Justine is the only friendly and helpful person in the place. Had issues with multiple other staff being extremely rude and unprofessional. Cleaning the floors with chemicals during open hours the day we moved in. The place wreaked and there were no signs letting us know this was being done until we walked all the way down the hall with our stuff to be rudely spoken to from staff about how that side of the building is blocked off because they’re doing the floors when there was no signs letting us know this. He was rude and used profanity’s was toward us. Justine was always extremely friendly extremely helpful but it’s a shame because the rest of the staff sucks

Very helpful people, great facility.

Brian was a great customer service rep. Another person there, who's name I didn't get, was not.

Rudest, most unfriendly and unhelpful staff. I do apologize for having troubled you with my patronage and will try hard not to do so again in the future.

Worst overall experience I’ve ever had with any moving or storage company. The employees unhelpful, incompetent & rude. We were verbally assaulted & canceled our contract the same day & found another company to give our business to. Uhaul has been wonderful in the past. It is this particular location where the employees are horrible to their customers.

Expected a rebate from the monthly bill payment as I did not rent the storage unit for the full month. No attempt was made.

We had a terrible experience with Mullens in Adams, Ma. We were so relieved to have a clean place to store our belongings while we wait to close on our new home. The staff was friendly and I lived that you provided carts to help move in our belongings! Thank you!

Clean friendly and helpful!

I had left on the 19th of June at night and an associate said he had talked to Justine and that I owed no money if I was out by the night. My brother Francis Liebenow and I moved my things and made sure it was clean. He got a call that I owed one month and a late fee. This was after talking to an associate and getting the okay for no payment owed. I would highly recommend this Uhaul to anyone.

Truth, the only thing that could have improved my experience at this storage facility would have been better pricing, but their prices were still better the most of the facilities in the area anyways. The only reason that I don't continually use them is because I can't afford to continually pay the extra money for the storage. It is cheaper for me to sell the stuff.