Customer Reviews for U-Haul Moving & Storage of Pittsfield

1 779 évaluations

434-436 W Housatonic St   Pittsfield, MA 01201

(413) 358-4397

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(413) 358-4397

434-436 W Housatonic St
Pittsfield, MA 01201

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Marissa H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISGEORGE C. 
Évaluation :
5

I needed help with the key lock box and the man at the front desk helped me, thank you!

Jessie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEETA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Javier A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LISA A. 
Évaluation :
5

Incredibly clean facility and helpful staff!

STEPHENJAY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alec F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CATHERINE L. 
Évaluation :
5

They hooked up the trailer and did a safety check. Very professional.

JOHN K. 
Évaluation :
5

Easy access to storage area. Cargo van easy to drive. Had storage area filled and van returned in just a few hours.

susan c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIRLEY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisabeth B. 
Évaluation :
4

Having the access door at only one end was extremely inconvenient when my unit was at the exact other side of the building.

Ashley T.  |  Expérience générale 
Évaluation :
4

You need to warn renters of this unit to cover their stuff with plastic because dust (and once mopping water!!) comes through the seams in ceiling from the unit above. Disaster for upholstered furniture until you catch on. Or too late.

Don w.  |  Expérience générale 
Évaluation :
2

They did not have the truck I reserved a month earlier!

CHARLES M. 
Évaluation :
2

Manager and associates are very crude and unprofessional to customers. I will never do business with this horrible place again. Manager never called me regarding my Uhaul box truck rental and blatantly lied to my face saying she had called. I have proof from my phone records that no call existed. We drove 40 minutes just to be told she gave my rental to someone else. She wasted our valuable time and put a wrench in our plans. My son was spoken to inappropriately and unprofessionally on several occasions and was harassed by her and another associate when he went to his storage unit. Scheduling of rentals is definitely sub standard and needs immediate attention. REMEMBER THE CUSTOMER ALWAYS COMES FIRST !! This is something they do not practice.

Denise B.  |  Expérience générale 
Évaluation :
3

The property is extremely clean and well maintained. The staff for the most part are extremely friendly and helpful. The only 2 not so great things are firstly the price. I have two other storage units at different facilities one of which is twice the size of the one I had at uhaul but is a self contained unit and the other is slightly smaller but is indoors in a climate controlled facility and both are less expensive. While the hours for the facility do make up for price slightly the location kind of nullifies the added hours of convenience. The second issue I had was that I had to purchase a lock from uhaul to secure the unit prior to putting anything in it. After reserving and then paying for the unit I was told if I didn't immediately put a lock on the unit that it wasn't actually mine and could be rented to someone else while I left to run home and get my lock. Obviously I didn't want to lose the money I had just spent on that unit so I had to make a second transaction for a lock which really irritated me. Those two small things were my only issues. As I stated the person who assisted me when I initially rented the unit and the person who closed my unit out were phenomenal. On a previous visit to the uhaul location I was able to work with the owner and she was phenomenal! She was super helpful with my moving process and even sold me on the idea of getting a storage unit at this location. Unfortunately due to a car accident I was never able to fill my unit. I also ended up having to pay an additional month for the empty unit as I was unable to get out to the location and complete the necessary paperwork to close the unit. Overall if this is the only location available for storage units or if you are going to need to make regular trips to this location for truck rentals or moving supplies this option is great!

Jennifer S.  |  Premières impressions 
Évaluation :
4

Vehicle wasn't ready, but they got things sorted out.

DAVIDW J. 
Évaluation :
3

Online pickup and drop off was not user friendly. Would prefer this being done by employees during business hours. Stood in parking lot struggling even though there is an employee inside. Probably will not use uhaul again for this reason. Employee and location were good.

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AUGUSTINE C. 
Évaluation :
3

Scheduled pick up time was 230. Took almost 30 minutes to get through pick up which wouldn't be entirely bothersome if I was made to pay for their staffing issues by having less time with my rental. If they're unprepared for you they should make adjustments to your drop off time.

JACQUELYN S. 
Évaluation :
2

Find a different person that has to communicate with customers. Your gentleman that works at the desk on west housatonic street in Pittsfield mass is very rude and a very hostile person to customers. I was very displeased with the way he spoke to me and his whole demeanor was terrible. He threatened to put in a stolen vehicle report due to me being told my reservation extension was all set but apparently it wasn't. He definitely should not be dealing with customers!!

BARRY D. 
Évaluation :
4

I made a reservation online. Then I went to pick up and the amount of time it took to pickup the trailer seemed a little excessive. If I make the reservation online I should have minimal interaction at the pick up facility. Instead I had to wait in line behind people that had no clue what they were doing or wanted, then wait for them to find my reservation, then send me a text with a link to scan my ID, then wait for that to process, and the rest of the process. Which took far too long for having an online reservation. Also the fact that it costs double to do a one-way trailer rental seems a bit ridiculous.

CHRISTOPHER K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT C. 
Évaluation :
5

Been renting a spot out back for my boat for a few years now and again for this winter. And also rented a spot for my RV. Perfect place to store these with perimeter fencing, cameras, smooth parking lot, and security gate, couldn't be better. All the staff is professional and friendly. Great place!

james S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph R.  |  Premières impressions 
Évaluation :
5

Having to rent through the app was a pain. The location was open, it would have been much easier to just do the transaction in person. If the rental was after hours I would understand.

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kazuo S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dyane B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryl w.  |  Premières impressions 
Évaluation :
5

Excellent experience!! The only concern was the funky smell of cleaner used inside the van. I would suggest switching to plant-based cleaners inside as many people are sensitive. My girlfriend had an adverse allergy-type reaction where we had to leave windows open the whole time.

ROBERT D. 
Évaluation :
5

Fair right now jubilant light staff. I worked with them before and I always enjoy working with the people at this U-Haul facility.

JEFFREY M. 
Évaluation :
5

The gentleman who helped me was nice, everyone was pleasant, they did a good job

KATHALEEN B. 
Évaluation :
4

We rented the unit online with an online move in so we assumed everything would be ready to go. The first time we went was during business hours and we put in our code at the keypad, it welcomed us, when we got to the unit the alarm still went off when we opened it. Then we came after hours (around 730pm) and used our code on the keypad only to see that the code didn't work to open the door. Another person there said we needed a card? We never got a card and this defeats the purpose of the online move in. We put our code into 3 different keypads that night and they all welcomed us and told us we were checked in but wouldn't open the door. We piggybacked with another group and the alarm went off the entire time we were in our unit. I am not sure why it's billed as online check in and online move in when you cannot access the building with the code provided. Fantastic experience other than.

Danielle V.  |  Online Move In 
Évaluation :
5

After hours drop off but the online return was very easy and efficient. Great job on the website!

Paul S. 
Évaluation :
5

Good people..if you think its slow then apply for a job..

WILLIAM N. 
Évaluation :
5

The gentleman that assisted was professional and very helpful. I had a few questions that he was able to answer with ease. He got the trailer set up in no time and I was on my way. Would definitely rent again.

DAMIAN E. 
Évaluation :
4

Great customer service, they did everything I just drove in and drove out.

CHRISTOS P. 
Évaluation :
1

Was continually sent emails even though I was not customer and I contacted someone to fix the issue

joe P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUNCAN R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KRISTEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
4

All staff was helpful. Clean van.

REBECCA M. 
Évaluation :
5

A great experience during a stressful move. Made easier by two representatives in Pittsfield, who should both be praised for their customer service skills! Merci.

Michael M. 
Évaluation :
2

Customer service is horrible. I stood in line for at least 30 minutes. The guys at the counter wouldn't even acknowledge my presence and 2 customers cut in line in front of me. A third one was about to cut in front of me until I yelled, “Hey, I've been standing here for 30 minutes.” None of the employees wore masks, or if they did, they wore them under their chins. And what I found most appalling was that one of the desk workersâ€"a big burly guy with a buzz cut and lots of tattoosâ€"was joking about the January 6 insurrection at the US Capitolâ€"totally inappropriate!!

Amy C. 
Évaluation :
5

Nothing to add. Rental process went smoothly and equipment worked well.

ALAN H. 
Évaluation :
5

The staff was professional, efficient and friendly making this hitch installation a breeze. The only improvement I can suggest is an update of your computer operating system. The only thing that marred a great experience was the check in and check out. It took almost as long to do the paperwork as it did to install the hitch. However thanks to the staff it was still a pleasure doing business at U-Haul Pittsfield. Merci!

Charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brenda w.  |  Premières impressions 
Évaluation :
5

Everything was smooth and easy

Tammy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura R. 
Évaluation :
1

Van was in need of service/oil change according to lights. When returned after using the vehicle for 15 miles was told that I had somehow consumed approximately 5 gallons of gasoline. Person argued that the tank had been full when I clearly photographed that it was not. Basically argued with me and then charged me over 20 $for gasoline. Absolutely horrible service.

Don S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD D. 
Évaluation :
5

Rien

JERMAINE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOREN K. 
Évaluation :
5

Provide a small waiting area.

Richard S. 
Évaluation :
5

I requested information online about the cost to be able to park my 16' trailer on the property. I use it daily so it would only be there overnights. I haven't received the information I requested yet.

Nathaniel B.  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Todd B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

The female employee was very helpful.

Shawn M. 
Évaluation :
3

The manager at this location was incredibly unhelpful and rude to us. She either needs customer service training or should not be the manager at all.

SUSAN F. 
Évaluation :
3

Something white and foamy had entered my storage unit from under the sides, nothing was damaged but didn't like it either.

jody m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY V. 
Évaluation :
5

This is my third or forth time using this UHaul and it consistently meets or exceeds my expectations. Best UHaul I know.

NINA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard g.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JAMES N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD H. 
Évaluation :
5

I was unable to check in when returning the truck because the U-Haul website server kept timing out. Therefore I was charged the 20 $even though I returned the truck on time. It would be nice if there was another way to return a vehicle and prove that you were there that didn't involve using a phone.

Judith E. 
Évaluation :
4

Good experience.

ROBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TARA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILBUR L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

albert h.  |  Expérience générale 
Évaluation :
5

Very convenient. Good price.

Steve B.  |  Expérience générale 
Évaluation :
5

The staff was very outgoing and pleasant to do business with. I was very pleased to have used your company. Thank you Jim

James D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP G. 
Évaluation :
3

I wish I was able to return the truck to a closer Uhaul location. There are two dealers within a couple miles of me and I had to drive it over twenty miles to return to same location, being charged for that mileage.

KEITH B. 
Évaluation :
4

Truck was due for oil change( message on dashboard. I was not instructed to inspect vehicle by the attendant before using. I received a text as i was driving out of the lot to make sure to inspect vehicle before using,

KATHLEEN B. 
Évaluation :
5

Honestly very clean unit. I had no issues with mice or anything which I was very worried about but when I was moving out I didn't see a single sign of any. They have dollys you can use which were VERY helpful. Loading docks which were great for the day it was pouring and I decided to move more things. And the staff were always friendly and helpful. I would recommend this to anyone. It is a little pricey but it was one of the least expensive units I found and I had a great experience here so it was well worth the money for peace of mind.

Kelly C.  |  Expérience générale 
Évaluation :
5

Staff was amazing - process at pick up and drop off were quick and efficient. Staff went above and beyond.

Heidi B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER B. 
Évaluation :
5

The service at the PIttsfield Massachussetts location is stellar. Great customer service for employees that look like are doing five different functions at once......checking in customers...answering phones, checking truck and storage units, selling boxes and to top it off cleaning and fueling trucks and units!!! They are great ! So if you feel you have to wait on line for a minute too long, be patient. they will get to you and your all important move. Great Job

joseph l.  |  Expérience générale 
Évaluation :
5

On sight was great, but trying to call was not good. All calls apparently go to a call center and the wait time on hold is very long. Also, I didn't seem able to really get help until I was in person, at the store. What a relief.

Jim R. 
Évaluation :
5

My experience at U-Haul has always been extremely great. Everyone is very friendly polite and helpful!!

Laurie A W. 
Évaluation :
4

Overall, everything went well. The hitch was put on in less time and the person who did the job was excellent. There was an issue getting the hitch into the dealer, but with Covid, I can understand why that was an issue.

anthony B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bethany A. 
Évaluation :
3

Make the return after hours website more user friendly. The location doesn't work and the QR code should be location specific for easier use.

Kristin G. 
Évaluation :
5

Everything was very smooth. The lady running the Office was very nice and very knowledgeable. I completed my job and was back home in a short time.

MARK H. 
Évaluation :
5

Great sales people, fast check in and out

TED C. 
Évaluation :
5

Nothing to improve at THIS location They are wonderful to work with! But my overall experience with UHaul on this day was HORRIBLE!!! This company should be ashamed of how we were treated at a different location and I couldn't speak to ANYONE in management over the phone! You're forced to call numbers and be put on hold for hours and disconnected multiple times! HORRIBLE

JENNIFERANNE S. 
Évaluation :
3

As a consumer with house and auto insurance, I don't need your insurance. Another extra on your part, should be honest with consumer, and explain in full the pros and cons

NICHOLAS D. 
Évaluation :
3

At 7 AM the day I was to return the van, today 8/17/21, I was unable to use my phone to return the van because the uhaul.com/share site on my phone would not allow my location, West Housatonic St, Pittsfield, MA to be seen even when my setting was set properly allowing my location turned on to be seen. Thankfully I was able to go when an employee was there to take my key and check me out. Using my phone to return the vehicle did not work from your site. She tried it too.

CATHERINE S. 
Évaluation :
2

I experienced a lot of, “it's not my fault, that's not our part, that's just how initial appointments are set up. “ if someone orders a hitch install service please inform them that the appointment sent on the receipt is temporary or not even accurate. Also, work with your customer on where to place the six way harness plug in a reasonable location for the situation. I would appreciate not being argued with that my plug is not their problem. If you're installing a hitch, they likely come with some kind of brake control to mount and should be a part of the hitch install service. Thank you for at least taking off the labor on removing the old hitch to compensate for having to bring my family with three young children back to your center the second time early in the morning cutting their sleep short in making the rest of the day miserable.

Eric K. 
Évaluation :
3

Generally, the service was OK. At pickup, the truck smelled like cigarette smoke (I later found a pack of cigarettes under the seat in the cab as well as a bag of dirty women's clothes) and the check engine light was on. The manager at the location told me that she looked into the check engine light and not to worry about it. She turned the light off, but it came back on a short time later in my cross-country move. I also had to move my truck several times for the convenience of the uhaul employees to get other items (pads and dolly) into truck -- only to then have them tell me to load those items into my own truck so I could get it out of the way for a tech who was attaching a trailer hitch to someone else's vehicle. Ultimately, I think this location was just understaffed and led to some of these issues.

Nelson L. 
Évaluation :
5

The staff there were incredible. I had dropped off before business hours and had forgotten my EZpass in the truck. They called me as soon as they found it, and held it for me.

William B. 
Évaluation :
4

self check-in was very buggy and the agent could not override in the system, which I think is poor customer service (bad system design). I was left to deal with sub-par tech trying to get my vehicle while the clock ticked away.

Rose S. 
Évaluation :
1

When I returned my pickup truck yesterday morning, I had to deal with a very, very rude employee named David. I told him I was having a problem entering the odometer reading into the mobile app to finish the return process. At the front desk he took the keys from me and said "I will fix it later. You're done." I said done? How much is my final bill? He stormed out of the building and went to my truck, checking things I assume. Slamming doors, etc, etc. You might need to remind David about being in a service position and correct customer service. Representing UHaul yesterday, he came across as someone who was seeing a customer as a nusiance and deserved shoddy treatment. Won't bring my business to your location ever again. Jill M. Mackin

Jill M. 
Évaluation :
5

Staff was great!!!! Waze directions not accurate

BENEDETTO M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
2

Not everyone can do everything on a phone you should Be able to rent with out a phone also your employees should go out with you to inspect the truck tire light was on when I got the truck I didn't know I should of went back in to tell them. I just don't think the service is friendly to the customers I was afraid to drive the truck the man had me check the truck out I think they should have to go with the customer and he could of answer any questions I had. I rented u haul before never have I ever been made to be afraid to drive the truck . The first time at this I haul renting don't think I would go back to this one thank you

MARY W. 
Évaluation :
3

Spray if smells like smoke

Stephanie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROLAND W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne R.  |  Expérience générale 
Évaluation :
5

Facility was one of the nicest and cleanest I've seen. Merci.

Sarah D.  |  Online Move In 
Évaluation :
4

Best storage in town. Je les recommanderais à n'importe qui. Price wise better value than other in the area. Just wish had covered/indoor storage options for vehicles as well. Very little of that in the area.

KRISTY A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Avraham S.  |  Expérience générale 
Évaluation :
1

I had a storage unit for over 5 years. Just yesterday I closed my storage and went to a new company because your staff is unprofessional and rude and I had the worst experience ever with any company period.

Kayla c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES E.  |  Expérience générale 
Évaluation :
5

This was by far one of the best customer service experiences I've ever had. It was easy to reserve my storage unit online and the gentleman (I wish had gotten his name!) at the facility was above and beyond helpful. This place is enormous and he took the time to show me exactly where the unit is as well as explain all the security features and amenities provided. The unit itself is clean and the building is very secure. I seriously can't recommend this place enough!

Stacy C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert o.  |  Premières impressions 
Évaluation :
5

Very clean and well maintained. Easy to access.

Stewart M.  |  Expérience générale 
Évaluation :
4

Very help oriented staff.

Jaya M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTY A.  |  Premières impressions 
Évaluation :
4

Trying to call is frustrating. Long wait times. Otherwise, excellent experience.

Richard w.  |  Expérience générale 
Évaluation :
1

Too many issues to count. One of which being that uhaul received a double payment (one online, one in person) and only applied one of those payments to my account. No exaggeration: 6+ hours on the phone to resolve and 3 in person visits. Only resolution was a refund. No customer service. Workers are rude and combative. Trash experience for the price.

Jonathon M.  |  Expérience générale 
Évaluation :
3

Prices too high.

Daniel T.  |  Expérience générale 
Évaluation :
5

Justine and the crew in Pittsfield Ma were always helpful and amazing. They are.an amazing team!!

Carla d.  |  Expérience générale 
Évaluation :
5

Best service and very friendly

farhan m.  |  Expérience générale 
Évaluation :
5

Well run operation!

Douglas B.  |  Expérience générale 
Évaluation :
5

Excellent service

Roland G.  |  Expérience générale 
Évaluation :
1

The worst storage place I've ever been to. Good luck getting ahold of any employee for anything. They don't answer the phones and aren't helpful in person. Terrible management. I will NEVER go here again.

stephen r.  |  Expérience générale 
Évaluation :
5

Very efficient. Will use again when needed.

DAVID P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maryanne H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trad C.  |  Premières impressions 
Évaluation :
5

Muchas gracias por el exelente servicio que prestan al brindar espacio extra para almacenar objetos personales en lo personal me da tranquidad

Mercedes C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marlene w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dorothea J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tricia L.  |  Expérience générale 
Évaluation :
4

lack of elevator a drawback

Robert K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yigal L.  |  Premières impressions 
Évaluation :
5

Had bad experience with hiring someone in the associated moving help

Tim B.  |  Expérience générale 
Évaluation :
4

the lights would never come on so it was hard to see in my unit. other than that I have no complaints. you guys were great and i would come back and use your place again.

Audrey S.  |  Expérience générale 
Évaluation :
5

I love this place.it is so convenient and clean and the people are great.i wish it was a little cheeper for like people on disability.and over 55

ELLEN H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger D.  |  Expérience générale 
Évaluation :
2

The amount of information needed to rent a storage unit is insane. I spent 30 min just to rent a unit. I will 100 % go elsewhere next time.

stephen r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg K.  |  Expérience générale 
Évaluation :
5

Jim at front is theBest! Thanking him for all his friendly help and support, as this is my first time in my life to have to rent storage. Also, grateful to Justine for keeping on top of emails directed to Pittsfield, and following my request to call me to discuss my needs. Best, Kathi Cafiero PS Didn't appreciate you sending me email in Spanish.

Kathi C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer b.  |  Premières impressions 
Évaluation :
5

As a first-time customer, I was very satisfied with the design and quality of the facility in Pittsfield as well as the registration and orientation experience. Chris was especially helpful and I feel confident moving and storing my household items there. Thank you for your excellent service.

barbara r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shannon g.  |  Expérience générale 
Évaluation :
4

All communication was pretty clear but i was not told i needed to sign in on one keypad then go to the other keypad to gain access to the building. I didn't like that online it says u get your 1st month free but they said it is regarding a truck rental but it didn't say anything about a truck

April Q.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Frank E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald R.  |  Expérience générale 
Évaluation :
1

I made reservations weeks in advanced that meant absolutely nothing!!!! I was suppose to get a 10X10x8 on first level. Never happened, not good for my heart condition, but manage cause i had to. Also, ended up paying 5 $a month for the unit I did get w/a huge pole in it. Also, tried to extend my uhual rental and that was a joke. Your phone system S****. Van was disgustingly dirty. Need better design to access upper levels or keep for the youngins..

lisa l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy K.  |  Premières impressions 
Évaluation :
4

Overall the experience was easy, and UHaul had a system and dollies that made the move easy into the storage facility. We were also able to return our Uhaul rental from another facility, which was convenient. I would give 5 stars, but they did not have the storage size unit I reserved/requested and had to pay 10 $more/month than agreed upon during reservation. Staff was very helpful and answered all questions, though!

Katherine H.  |  Premières impressions 
Évaluation :
5

No Problems

PETER G.  |  Premières impressions 
Évaluation :
5

Representative was very helpful.

Stewart M.  |  Premières impressions 
Évaluation :
5

The woman who helped us and explained access to the unit was very helpful and thorough. Storage unit was very clean and easy to access.

Barbara J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge O.  |  Premières impressions 
Évaluation :
5

Very very helpful. Took a lot of stress off me. I am very impressed with the cleanliness and friendly staff.

Sharon M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B.  |  Premières impressions 
Évaluation :
5

The woman that took care of me was very helpful. She took plenty of time to show me the ropes. Please commend her for all the professional help she gave me. She was also very polite to the next people in line. Very very good service.

John H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda A.  |  Premières impressions 
Évaluation :
4

Brian was a great customer service rep. Another person there, who's name I didn't get, was not.

Christopher G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci D.  |  Premières impressions 
Évaluation :
4

The check-in process (online) was a bit unclear and eventually didn't work since it said the reservation had expired, but the folks working that day were a huge help in getting me going!

Alexa G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth W.  |  Premières impressions 
Évaluation :
5

The facility was very clean and easily accessible.

Francis S.  |  Premières impressions 
Évaluation :
1

I had nothing but problems starting with the truck rental and ending with the storage unit. Between pricing being completely different and employees charging more than what's shown. Lost my business

Sabrina C.  |  Premières impressions 
Évaluation :
5

OUTSTANDING IN EVERY ASPECT

STEVEN B.  |  Premières impressions 
Évaluation :
5

Prompt friendly service. Explained everything and gave us an opportunity to view the unit before we made a decision

Wayne G.  |  Premières impressions 
Évaluation :
5

Clean Facility and friendly service

Carla d.  |  Premières impressions 
Évaluation :
5

I was very pleased with the service,andfull explaination of thecontract

James D.  |  Premières impressions 
Évaluation :
5

SERVICE AGENT WAS FRIENDLY,INFORMED , AND QUICK

Jean S.  |  Premières impressions 
Évaluation :
5

Staff: competent and courteous. Unit: accessible, clean, and right size. Security: our belongings would be safe ...Time will tell!

Douglas B.  |  Premières impressions 
Évaluation :
5

Aucun

Levar E.  |  Premières impressions 
Évaluation :
4

The facility is great - just wish there were an elevator to get to the 2nd floor.

Sheila S.  |  Premières impressions 
Évaluation :
5

Greg has been very helpful with both my trailer rental and my storage unit. There was confusion with the storage unit offer, but he patiently heard me out and provided excellent service.

William K.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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