Great location with friendly staff.Kenyatta Y.
Customer Reviews for U-Haul Moving & Storage of Pittsfield
Pour nous contacter
Pittsfield, MA 01201
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
From walking into the building, get all the info and getting the truck no problems. Everything was great.Tina B.
Le client n'a pas laissé de commentaire.Reinout V.
Your trucks need to have stepsides installed. Not everyone is a sprite 21 year old. Some people can't stretch or may have hip issues, as I do. Stepsides or bars would make it easier to enter and exit the trucks!SCOTT S.
Le client n'a pas laissé de commentaire.ROBERT D.
Great service Thank you!NICHOLE G.
Everything with the facility was great except for one thing that I don't think had anything to do with you folks . EVerything was covered in dust and it'll smelled so moldy when I brought. Things out. Had to wash and wipe off everything.. thanks again . Will use your facility again if need be.Vandie K. | Expérience générale
Le client n'a pas laissé de commentaire.DANIEL M.
Having to call someone as a reference at the time of pickup is annoying. Should be able to do that when booking the truck. especially for early morning pick upWilliam B.
Le client n'a pas laissé de commentaire.RICHARD G.
That guy dick was a very nice fella.very professional.odd smellWILLIAM N.
Le client n'a pas laissé de commentaire.PAUL C.
Can't think of a thing that needs improving. I've made about a half-dozen trips to the store for packing materials, and rented a cargo van twice, and each time was completely satisfied. Even the restroom was spotlessly clean.ELIZABETH G.
Everything was perfect.IVY P.
Cancel them.Andrew B.
Not everyone owns a cell phone or computer so it would be nice if the rental process accommodated those people.MARK B.
Dustin was really helpful and quick.MARK B.
Le client n'a pas laissé de commentaire.DAVID M.
Next time don't rent a truck you Don't have. Maybe clean the snow off a truck that is being picked up. I had to keep the truck an extra day because the back door was FROZEN shut. I tried to communicate this to the office staff they were rude and unhelpful talking about they need the truck now or there will be huge late fees. I dare you to charge my card anymore i will report you to the better business burea That truck was trashLINDSEY M.
Le client n'a pas laissé de commentaire.gary d. | Premières impressions
Le client n'a pas laissé de commentaire.BRENDA A.
Le client n'a pas laissé de commentaire.JEFFREYLEONARD Z.
Great service, excellent. StaffTHOMAS C.
It would be nice if you had inside storage for cars and Motorcycleeric b. | Premières impressions
they said gas gauge was 1/2 but it was less ,in-between 1/4 to 1/2MARC B.
Keep up the great work. Very helpful and friendly!Katharine B.
Pittsfield,ma is a great place for rentals.JAMES F.
Le client n'a pas laissé de commentaire.VICTORIA Z.
Le client n'a pas laissé de commentaire.Samantha S.
Le client n'a pas laissé de commentaire.BRANDON L.
hot cocoa, donuts, reading chair with a lampBRUCE R.
Le client n'a pas laissé de commentaire.Louisa d. | Premières impressions
Le client n'a pas laissé de commentaire.ELLEN M.
Le client n'a pas laissé de commentaire.Clayton P.
Thanks for a great experience! Friendly staff and quick service.Dylan H.
Le client n'a pas laissé de commentaire.scott M.
I had to take a 20' truck instead of 15' and no one told me there are no back up lightssheila B.
Rented a tow dolly, my only issue was the ratchet for the straps could have used lubrication. Appears they have not been lubricated in a while and were a bit hard to use. Other than that, it was all a great experience.MICHAEL B.
Le client n'a pas laissé de commentaire.ROBERT G.
Exceptional service..BARBARA JEAN S.
Le client n'a pas laissé de commentaire.sharron d. | Premières impressions
Le client n'a pas laissé de commentaire.edy k. | Premières impressions
Really good thank youCARLOS P.
Le client n'a pas laissé de commentaire.Andrew R.
Le client n'a pas laissé de commentaire.ANDREA B.
Couldn't share my location on the app. No problem--Dave came out and quickly checked me out. Would recommend highly.JEFFREYLEONARD Z.
Le client n'a pas laissé de commentaire.RICHARD M.
Everyone was courteous and professional and the price was very reasonable. Though they didn't have a waiting area per se, they went out of their way to get a seat for me while I was waiting for my hitch to be installed.stephanie W.
I was scheduled to pick up the trailer at 10am. I arrived at 9:50. I had to wait in line until 10:40 to be waited on. I Paid for eight hours, and only had the use of seven hours because of the long wait. I was told that I still had to bring the trailer back at the scheduled time on the contract. My bill should have been adjusted to reflect 7hrs instead of 8Michael G.
Le client n'a pas laissé de commentaire.GEORGES T.
Justine and coworker were the Bomb! Great Service..David M.
Le client n'a pas laissé de commentaire.JAMES B.
I can seriously find nothing to suggest to improve upon. The employees where quite helpful with changes and the process was practically seamless.BRUCE M.
Everyone was professional and courteous. We did not start with a full tank of gas and we asked them to correct it and when we got to MA they said did not matter. And we had to pay for a few extra miles. There are a lot of "hidden" fees and things. Would rather have ALL the pricing up front.SUZANNE K.
Le client n'a pas laissé de commentaire.Nick L. | Expérience générale
Hoping for a time when the trucks are not such gas guzzlers.JAYOTIS A.
The person named David was most excellent, and very well mannered and good humored. I really appreciated it after a long trip. Also, he swept out the unit which was there when I picked it up.DAVID A.
My issue is with making a reservation. I needed a truck for multiple days. Online wouldn't let me reserve it. Called customer service and they said I could only do reservations in consecutive days. Went to location and was told I would have to do multiple reservations and return the truck each day. I called customer service again and I finally got someone who knew how to do multi day reservations. It was far too much work to make a reservation. Horrible experienceARTHUR F.
The lady that checked the truck in was very rude I had gone over the mileage which was not so much of the problem I had to pay an additional 10,00 $ like I said that was not so much the problem but when I picked the truck up it had a half a tank of gas and yes I was told to bring it back with have a tank but the lady I was driving to MA was worried about having to have to get gas again it was very late at this time and I was tried we had only stopped for a couple of hours before I could ask if she would consider an even swap for the overage she just was really rude about it I'm just glad I don't have to deal with people like her oftenMARISSA H.
Let it go when gas is not exactly on pointANN C.
Le client n'a pas laissé de commentaire.Lorence M.
Easy rental, good experience. Thanks!Neil T.
So Happy the units are indoors and climate controlled.linda c. | Premières impressions
Le client n'a pas laissé de commentaire.GEOFFREY P.
Disappointed that there are no 12 foot trailers. Told I would have to drive to Albany or Northampton to pick up and drop off trailer, 50 miles! Why advertise them if you don't have them? 10 truck was great, but the trailer was not great.MICHAEL S.
Le client n'a pas laissé de commentaire.LAWRENCE B.
Le client n'a pas laissé de commentaire.Latonia J.
The staff were all friendly and knowledgeable. I am renting elsewhere and couldn't believe how much better this facility is!Kimberly G. | Premières impressions
Proffessional and friendly.KATARIINA K.
I watched a lady "check" the truck I was there to pick up only to have it completely un-drivable when I got in. Check engine light was on and it could barely accelerate. The whole "reservation" system at Uhaul is complete bullshit. They rent out vehicles before they even have them. 100 % fraudulent system. All of the staff seem completely incompetent. This Uhaul is honestly the worst business in our town.RYAN F.
Le client n'a pas laissé de commentaire.BRYAN M.
The lady that came out and check the truck after I brought it back is awesome she's a really nice person I would recommend U-Haul to anybody. The lady also does her job very wellRAYMOND S.
Le client n'a pas laissé de commentaire.sherry S. | Expérience générale
The location was alright but I would have preferred Lee, Ma pick up since it was only a 25 minute drive instead of a 45 minute drive. I was told they could have one for me in Lee but then was told they could not. But otherwise it was alright.ALICE G.
Forced me to get a larger size. Found out I was supposed to be still charged for the size I originally wanted. Plus an extra 50 off according to your concord location which also treated me bad. Your ware, MA location never gave me problemsKayla K.
I like that it’s an indoor facility and I can do things in the winter… And I will get all muddy and yucky and grossHeather D. | Online Move In
I am always pleased with this uhaul location, from their flexibility in helping me find proper equipment, storage and or supplies. Always clean, organized and well stocked.CHERYL B.
Le client n'a pas laissé de commentaire.MARYANN C.
Le client n'a pas laissé de commentaire.JAMES N.
improve nothing everthing was good and good service thank you for being thereTHOMAS G.
Le client n'a pas laissé de commentaire.CAMILLEISABELLA D.
..the uhaul website itself is difficult to navigate, full of traps to add unnecessary charges and fees AND allows for plans that are immediately disallowed at the location itself ..the help at the office was excellent ..a clear disconnect between uhaul corporate and the actual offices responsible for the workDAVID F.
Incredibly helpful staffRICHARD M.
Good peopleWILLIAM N.
Le client n'a pas laissé de commentaire.glenn F.
Le client n'a pas laissé de commentaire.RICHARD G.
Le client n'a pas laissé de commentaire.Marissa H. | Expérience générale
Le client n'a pas laissé de commentaire.CHRISGEORGE C.
I needed help with the key lock box and the man at the front desk helped me, thank you!Jessie F.
Le client n'a pas laissé de commentaire.Valerie B. | Premières impressions
Le client n'a pas laissé de commentaire.LEETA E.
Le client n'a pas laissé de commentaire.WALTER V.
Le client n'a pas laissé de commentaire.Jose Javier A.
Le client n'a pas laissé de commentaire.LISA A.
Incredibly clean facility and helpful staff!STEPHENJAY B.
Le client n'a pas laissé de commentaire.Alec F.
Le client n'a pas laissé de commentaire.KEVIN B.
Le client n'a pas laissé de commentaire.CATHERINE L.
They hooked up the trailer and did a safety check. Very professional.JOHN K.
Easy access to storage area. Cargo van easy to drive. Had storage area filled and van returned in just a few hours.susan c. | Premières impressions
Le client n'a pas laissé de commentaire.Bill B.
Le client n'a pas laissé de commentaire.SHIRLEY M.
Le client n'a pas laissé de commentaire.Angela J. | Expérience générale
Le client n'a pas laissé de commentaire.Elisabeth B.
Having the access door at only one end was extremely inconvenient when my unit was at the exact other side of the building.Ashley T. | Expérience générale
You need to warn renters of this unit to cover their stuff with plastic because dust (and once mopping water!!) comes through the seams in ceiling from the unit above. Disaster for upholstered furniture until you catch on. Or too late.Don w. | Expérience générale
They did not have the truck I reserved a month earlier!CHARLES M.
Manager and associates are very crude and unprofessional to customers. I will never do business with this horrible place again. Manager never called me regarding my Uhaul box truck rental and blatantly lied to my face saying she had called. I have proof from my phone records that no call existed. We drove 40 minutes just to be told she gave my rental to someone else. She wasted our valuable time and put a wrench in our plans. My son was spoken to inappropriately and unprofessionally on several occasions and was harassed by her and another associate when he went to his storage unit. Scheduling of rentals is definitely sub standard and needs immediate attention. REMEMBER THE CUSTOMER ALWAYS COMES FIRST !! This is something they do not practice.Denise B. | Expérience générale
The property is extremely clean and well maintained. The staff for the most part are extremely friendly and helpful. The only 2 not so great things are firstly the price. I have two other storage units at different facilities one of which is twice the size of the one I had at uhaul but is a self contained unit and the other is slightly smaller but is indoors in a climate controlled facility and both are less expensive. While the hours for the facility do make up for price slightly the location kind of nullifies the added hours of convenience. The second issue I had was that I had to purchase a lock from uhaul to secure the unit prior to putting anything in it. After reserving and then paying for the unit I was told if I didn't immediately put a lock on the unit that it wasn't actually mine and could be rented to someone else while I left to run home and get my lock. Obviously I didn't want to lose the money I had just spent on that unit so I had to make a second transaction for a lock which really irritated me. Those two small things were my only issues. As I stated the person who assisted me when I initially rented the unit and the person who closed my unit out were phenomenal. On a previous visit to the uhaul location I was able to work with the owner and she was phenomenal! She was super helpful with my moving process and even sold me on the idea of getting a storage unit at this location. Unfortunately due to a car accident I was never able to fill my unit. I also ended up having to pay an additional month for the empty unit as I was unable to get out to the location and complete the necessary paperwork to close the unit. Overall if this is the only location available for storage units or if you are going to need to make regular trips to this location for truck rentals or moving supplies this option is great!Jennifer S. | Premières impressions
Vehicle wasn't ready, but they got things sorted out.DAVIDW J.
Online pickup and drop off was not user friendly. Would prefer this being done by employees during business hours. Stood in parking lot struggling even though there is an employee inside. Probably will not use uhaul again for this reason. Employee and location were good.DAVID B.
Le client n'a pas laissé de commentaire.Shawn M.
Le client n'a pas laissé de commentaire.STEVEN H.
Le client n'a pas laissé de commentaire.GEORGE F.
Le client n'a pas laissé de commentaire.AUGUSTINE C.
Scheduled pick up time was 230. Took almost 30 minutes to get through pick up which wouldn't be entirely bothersome if I was made to pay for their staffing issues by having less time with my rental. If they're unprepared for you they should make adjustments to your drop off time.JACQUELYN S.
Find a different person that has to communicate with customers. Your gentleman that works at the desk on west housatonic street in Pittsfield mass is very rude and a very hostile person to customers. I was very displeased with the way he spoke to me and his whole demeanor was terrible. He threatened to put in a stolen vehicle report due to me being told my reservation extension was all set but apparently it wasn't. He definitely should not be dealing with customers!!BARRY D.
I made a reservation online. Then I went to pick up and the amount of time it took to pickup the trailer seemed a little excessive. If I make the reservation online I should have minimal interaction at the pick up facility. Instead I had to wait in line behind people that had no clue what they were doing or wanted, then wait for them to find my reservation, then send me a text with a link to scan my ID, then wait for that to process, and the rest of the process. Which took far too long for having an online reservation. Also the fact that it costs double to do a one-way trailer rental seems a bit ridiculous.CHRISTOPHER K.
Le client n'a pas laissé de commentaire.SCOTT C.
Been renting a spot out back for my boat for a few years now and again for this winter. And also rented a spot for my RV. Perfect place to store these with perimeter fencing, cameras, smooth parking lot, and security gate, couldn't be better. All the staff is professional and friendly. Great place!james S. | Premières impressions
Le client n'a pas laissé de commentaire.Joseph R. | Premières impressions
Le client n'a pas laissé de commentaire.Kazuo S. | Expérience générale
Le client n'a pas laissé de commentaire.Dyane B. | Premières impressions
Le client n'a pas laissé de commentaire.cheryl w. | Premières impressions
We rented the unit online with an online move in so we assumed everything would be ready to go. The first time we went was during business hours and we put in our code at the keypad, it welcomed us, when we got to the unit the alarm still went off when we opened it. Then we came after hours (around 730pm) and used our code on the keypad only to see that the code didn't work to open the door. Another person there said we needed a card? We never got a card and this defeats the purpose of the online move in. We put our code into 3 different keypads that night and they all welcomed us and told us we were checked in but wouldn't open the door. We piggybacked with another group and the alarm went off the entire time we were in our unit. I am not sure why it's billed as online check in and online move in when you cannot access the building with the code provided. Fantastic experience other than.Danielle V. | Online Move In
Le client n'a pas laissé de commentaire.brenda w. | Premières impressions
I requested information online about the cost to be able to park my 16' trailer on the property. I use it daily so it would only be there overnights. I haven't received the information I requested yet.Nathaniel B. | Online Move In
Something white and foamy had entered my storage unit from under the sides, nothing was damaged but didn't like it either.jody m. | Expérience générale
Le client n'a pas laissé de commentaire.James S. | Online Move In
Le client n'a pas laissé de commentaire.richard g. | Expérience générale
Le client n'a pas laissé de commentaire.Timothy D. | Premières impressions
Facility was one of the nicest and cleanest I've seen. Merci.Sarah D. | Online Move In
This was by far one of the best customer service experiences I've ever had. It was easy to reserve my storage unit online and the gentleman (I wish had gotten his name!) at the facility was above and beyond helpful. This place is enormous and he took the time to show me exactly where the unit is as well as explain all the security features and amenities provided. The unit itself is clean and the building is very secure. I seriously can't recommend this place enough!Stacy C. | Online Move In
Le client n'a pas laissé de commentaire.robert o. | Premières impressions
Very help oriented staff.Jaya M. | Premières impressions
Very efficient. Will use again when needed.DAVID P. | Online Move In
Le client n'a pas laissé de commentaire.Trad C. | Premières impressions
Muchas gracias por el exelente servicio que prestan al brindar espacio extra para almacenar objetos personales en lo personal me da tranquidadMercedes C. | Online Move In
lack of elevator a drawbackRobert K. | Premières impressions
Le client n'a pas laissé de commentaire.BARRY M. | Premières impressions
Le client n'a pas laissé de commentaire.Yigal L. | Premières impressions
I love this place.it is so convenient and clean and the people are great.i wish it was a little cheeper for like people on disability.and over 55ELLEN H. | Premières impressions
Jim at front is theBest! Thanking him for all his friendly help and support, as this is my first time in my life to have to rent storage. Also, grateful to Justine for keeping on top of emails directed to Pittsfield, and following my request to call me to discuss my needs. Best, Kathi Cafiero PS Didn't appreciate you sending me email in Spanish.Kathi C. | Premières impressions
Le client n'a pas laissé de commentaire.jennifer b. | Premières impressions
As a first-time customer, I was very satisfied with the design and quality of the facility in Pittsfield as well as the registration and orientation experience. Chris was especially helpful and I feel confident moving and storing my household items there. Thank you for your excellent service.barbara r. | Premières impressions
All communication was pretty clear but i was not told i needed to sign in on one keypad then go to the other keypad to gain access to the building. I didn't like that online it says u get your 1st month free but they said it is regarding a truck rental but it didn't say anything about a truckApril Q. | Online Move In
Le client n'a pas laissé de commentaire.Benjamin M. | Premières impressions
Le client n'a pas laissé de commentaire.Cheryl C. | Premières impressions
No ProblemsPETER G. | Premières impressions
The woman who helped us and explained access to the unit was very helpful and thorough. Storage unit was very clean and easy to access.Barbara J. | Premières impressions
Le client n'a pas laissé de commentaire.Jorge O. | Premières impressions
Le client n'a pas laissé de commentaire.James S. | Premières impressions
Le client n'a pas laissé de commentaire.Brian B. | Premières impressions
Le client n'a pas laissé de commentaire.Amanda A. | Premières impressions
Brian was a great customer service rep. Another person there, who's name I didn't get, was not.Christopher G. | Premières impressions
Le client n'a pas laissé de commentaire.Todd K. | Premières impressions
Le client n'a pas laissé de commentaire.John B. | Premières impressions
Le client n'a pas laissé de commentaire.James R. | Premières impressions
Le client n'a pas laissé de commentaire.Nicole R. | Premières impressions
Le client n'a pas laissé de commentaire.Traci D. | Premières impressions
Le client n'a pas laissé de commentaire.Elizabeth W. | Premières impressions
I had nothing but problems starting with the truck rental and ending with the storage unit. Between pricing being completely different and employees charging more than what's shown. Lost my businessSabrina C. | Premières impressions
Prompt friendly service. Explained everything and gave us an opportunity to view the unit before we made a decisionWayne G. | Premières impressions
SERVICE AGENT WAS FRIENDLY,INFORMED , AND QUICKJean S. | Premières impressions
AucunLevar E. | Premières impressions
The facility is great - just wish there were an elevator to get to the 2nd floor.Sheila S. | Premières impressions
Greg has been very helpful with both my trailer rental and my storage unit. There was confusion with the storage unit offer, but he patiently heard me out and provided excellent service.William K. | Premières impressions
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