Customer Reviews for U-Haul Moving & Storage of Pittsfield

2 357 évaluations

434-436 W Housatonic St   Pittsfield, MA 01201

(413) 358-4397

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(413) 358-4397

434-436 W Housatonic St
Pittsfield, MA 01201

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

David Z. 
Évaluation :
5

The services were very professional, courteous and well prepared. Very satisfied with this team.

Benjamin A. 
Évaluation :
5

Great staff. Super helpful. Thanks.

Christian S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy N. 
Évaluation :
5

We worked with Megan. She was wonderful in explaining things to us. She was very thorough. I would definitely recommend UHaul

Lisa U. 
Évaluation :
5

The only problem was the truck had no gas. I had to go right next door to this address and fuel up immediately. I think that highly unprofessional.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rrick P. 
Évaluation :
5

Staff was excellent. Trailer was a super deal for what needed to be done.

William C. 
Évaluation :
2

I've had an issue every time I've come here. This time around, I did not get all of my rental equipment which would have been extremely helpful to have as I was moving, and the gas tank in the truck was not full. Good thing I thought to take a video of the gas tank with the time included or I would have been paying for someone else's gas as well as my own.

Chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
5

I had great service at both my pick up and drop off locations. As I pulled in to drop off my truck Megan was walking over to greet me. She was friendly and very efficient. After a long day of moving and driving it was so appreciated to have such a smooth, speedy and pleasant drop off process.

Erin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ken V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachael F. 
Évaluation :
5

Mark Reynolds I belive his name was. Very helpful efficient in and out which I demand not prefer. Will rent again. Please thank him.

Scott H. 
Évaluation :
5

I recommend your facility highly. Thanks.

Joshua H.  |  Expérience générale 
Évaluation :
1

The battery in the truck kept dying. Had to jump start it every time I shut it off. Then when I went to return it they tried over charging me. When I didn't agree with the charges they more then doubled it. On top of that I couldn't even get the 24/7 truck share to work in the app or website. I'll never rent from them again!!

Danielle B. 
Évaluation :
5

I rent the truck every week at my location in Pittsfield Ma, 01201, very happy with everyone there, always helpful!

Gabriela G. 
Évaluation :
5

I had the easiest check-in and out yesterday! We used this location before for truck rentals and for a storage unit rental. We will definitely use this location for our moving needs again and recommend it to friends. Great facility! Thank you!

Heidi Z. 
Évaluation :
5

Add help to reduce wait time at pickup

john S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

No improvements to recommend- had a good experience.

Shawn A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina K.  |  Expérience générale 
Évaluation :
2

Arrived and vehicle not cleaned off from snow fall, not warmed up, still had rate sign in window and we had to put it in the front seat, has tank on 1/4 so had to fill tank prior to trip. All of this while the 3 worker did nothing.

Joe C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

walter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry S.  |  Expérience générale 
Évaluation :
1

Told me truck had half tank of gas , it didn't, I took truck 10 miles to move tires, than wanted me to fill truck to half of tank for gas ,only used half a gallon of gas tops, they wanted me to put 5 gallons in WTF it was a scam

Matt F. 
Évaluation :
1

I would never recommend your business to a friend or family member. The treatment I received was terrible and the staff there are very unprofessional

jennifer w.  |  Expérience générale 
Évaluation :
5

Staff was very kind and attentive!

Stephen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN T. 
Évaluation :
3

Would have stayed if the rent increases stopped coming every couple of months. The price was not worth the unit. Overall was a clean place but a mouse had gotten into my unit and destroyed my couch.

Sabrina C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vignesh B. 
Évaluation :
2

The website is not user friendly, after hours return did not work.

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sylvia M. 
Évaluation :
3

I rented a small box truck for 19,95 had it for 4 hrs. They wanted to charge me 127 ended up having to pay 52 they said I went over my time. I thought it was 19,95 a day. That's messed up.

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ted D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alysha F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike B.  |  Expérience générale 
Évaluation :
5

David (who helped me on pick-up and return) was terrific! The vehicle was well-maintained. But I have to make this one point: I live in Sheffield, and your location is in Pittsfield. In this rural area, that makes me local. But because you've arbitrarily decided that Sheffield is outside your local range, I had to have U-Haul call two people as contacts for me instead of one. So, after having U-Haul call my wife (which was totally fine - she was ready for that), I had to cycle through three random friends until I found one that answered the phone. Embarrassing and time consuming.

Raun K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY B. 
Évaluation :
4

Very professional check out. My only complaint is that the 26' truck I rented was in great need of an alignment and it was a rough trip especially at 35 mph. This more relates to a corporate system of road testing trucks on a regular schedule based on certain mileage.

GORDON C. 
Évaluation :
5

service was great

William P. 
Évaluation :
1

Better maintenance

Charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

This was the easiest most streamlined experience I have ever had dealing with a storage facilty. Bravo, you guys are awesome!

Demetria P.  |  Online Move In 
Évaluation :
5

Everything went very smoothly.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy P. 
Évaluation :
5

N/a

Carey J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
4

Computer errors caused many challenges but the staff was able to rectify them and restore our reservation for a container and fix its routing. At all times they were pleasant and helpful

Mark A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy H.  |  Online Move In 
Évaluation :
4

Computer and website might need some updates and upgrades; otherwise staff was very helpful

mark j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

theresa V. 
Évaluation :
5

I have never rented a U-Haul before. I have had two very positive experiences in the last month. Both locations, pickup and dropoff, have been friendly, helpful and very professional. Merci encore.

Mary C. 
Évaluation :
5

I got a trailer hitch put on and they did a great job. They are very knowledgeable about hitches and use top quality Reese hitches. U-Haul was also $200 cheaper than a quote from another local shop. I highly recommend them for hitches.

Joe T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M.  |  Expérience générale 
Évaluation :
5

nothing

Peter K. 
Évaluation :
5

It was really busy when I was in on a Friday morning but Justine was AMAZING -she took care of everyone!

elizabeth S. 
Évaluation :
5

Nothing that quickly come to mind. Was a great experience. On time and in budget

Stephen V. 
Évaluation :
5

Outstanding customer service, quick and efficient work, pleasant and professional at all times.

James A. 
Évaluation :
5

💯💯

jerome G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James V. 
Évaluation :
5

Overall service was good. I particularly appreciated receiving a text message prior to receiving a phone call to talk about the order.

Thomas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANDRA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL G.  |  Premières impressions 
Évaluation :
5

The customer service was excellent in the Pittsfield Massachusetts West Street location it was amazing at the cressey road Brunswick Maine location

Will E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scarlet P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILBUR W. 
Évaluation :
5

Rien

Daniel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
2

Original reservation for 20' was turned into a 15' truck. Also was aggravating that I couldn't be helped by people at the counter even when signing up to do mobile rentals. Had to travel around parking lot to look at vehicle numbers, take pictures, go back to other end of lot to get key and travel back to the vehicle. Would have rather just picked up a key from the front desk.

Patrick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIJAYKUMAR S. 
Évaluation :
5

Only concern is U-Haul's inability to guarantee that it was there for the date I needed. I picked it up early because it was imperative that we have it for the dates we rented it for.

Sharon W. 
Évaluation :
4

Equipment needed maintenance. Lubrication of parts needed

Dennis H. 
Évaluation :
5

all locations that i dealt with were great. the staff was helpful and knowledgeable. i did, however, have an issue with my bill. i understand how supply and demand works, especially in these supply-shortage days. i rented a truck and tow dolly, and because of equipment shortage, my truck was 52 miles from my dolly. in the end, not only did i have to pay for extra gas, but the extra mileage that was granted to me by uhaul was insufficient and i was charged an additional 32 miles. the attendant said that he was not authorized to overide the charge, and on top of that i was charged for insurance on the dolly which i did not ok. in total i paid more than $100 over what i had budgeted for this move. disappointing! if you want to give credit where it is due...it's due on my credit card.

TERREL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
4

The staff is friendly but they do not seem to know how the rental process works.... e.g. the difference between a walk in and a reservation. We had 2 confirmed reservations with online proof and they insisted they had nothing available. Took some heated 'We ate so sorry" conversations and tuffluck it is first come first serve until someone more familiar with the process told the person helping us to go check reservations... And it always takes forever to get help...at least the two times we were in the shop.. The help is always talking on the phone... maybe that is normal...I just do not know.

CORNELIUS M.  |  Premières impressions 
Évaluation :
5

Check in was smooth All good

KEVIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Estella B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathleen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathleen S. 
Évaluation :
5

I was pleasantly surprised about how impressive this location was in size and appearance compared to other uhaul locations I've used.

Mark G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel F. 
Évaluation :
5

Salesperson was very nice and helpful.

Kenneth S. 
Évaluation :
5

This is like an U-Haul Superstore. I ordered all my packing stuff from there, along with my truck. Great staff, great selection. Very helpful during what can be a stressful time!

Heath I. 
Évaluation :
5

Keep on truckin'

Matthew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katelyn J. 
Évaluation :
5

Went above and beyond to make sure everything was correct. Fast and courtesy check out.

JAMES B. 
Évaluation :
1

Terrible customer service and no staff. The 1 employee at the whole location was awful.

Jake L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric J. 
Évaluation :
1

My personal information was compromised on the website and a unit was fraudulently rented at the Pittsfield location. The staff at the Pittsfield location were great in helping resolve this issue, but I was more than disappointed in UHaul's response as company. After hours being on hold, and transferred to multiple people, UHaul basically told me they could not support me with this issue (i.e. it was my problem that my information was compromised and UHaul was not going to provide any support in protecting my information - specifically i asked for the same protections as the other clients who were part of the larger UHaul security breach a few months ago).

Dana B.  |  Expérience générale 
Évaluation :
5

All went well. Thank you.

raffaele F. 
Évaluation :
3

Should have made the $20 after hours fee much clearer at time of rental instead of a surprise in the fine print. Pretty disappointed.

Stephen D. 
Évaluation :
5

This is one of my favorite places to rent from. The staff are always so friendly and helpful. When picking up after hours, the parking lot is well lit and easy to use!

Michael S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEBORAH S. 
Évaluation :
5

Orders without handcart rental should have handcarts removed from the truck. They get in the way and may need to be removed for that purpose.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B.  |  Expérience générale 
Évaluation :
1

The manager was great. But the staff person who dealt with me was awful. Rude, impolite, the worst customer experience I've had in a long time. That is what caused me to cancel. She should be fired.

Craig S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trad C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa B.  |  Expérience générale 
Évaluation :
5

Very quick and easy online rental. Great idea.

Ehren T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffrey s.  |  Expérience générale 
Évaluation :
5

Nice location, friendly staff,everything you need in storage

gary s.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andre l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andre l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry S.  |  Online Move In 
Évaluation :
1

The local staff was fabulous. And the facility was fine. The reason I'm giving a poor rating is the person I spoke to on the phone prior to going to the facility was nice, but gave me a huge amount of in accurate and incomplete information. She told me that my vehicle storage was inside, and it wasn't. She did not mention that I needed proof of insurance, which caused me to make another trip to the facility. I would not have utilized U-Haul if I had known that they did not have inside storage available, but I had to move, so I had no choice. You need to do a much better job of training your telephone customer service people so that they do not give an accurate information. A transaction should have taken 15 minutes, ended up taking an entire day for me because of having to make multiple trips, arranging transportation , getting insurance and registration information, etc. again, the local staff at the facility was great, but my total experience was absolutely not.

Craig S.  |  Premières impressions 
Évaluation :
3

The roll door is busted. Wont stay up.

CHRISTINE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry S.  |  Online Move In 
Évaluation :
5

Very friendly and helpful staff.

JOHN M.  |  Premières impressions 
Évaluation :
1

Poor service from the very start. Nothing as stated. Will NEVER use or recommend UHaul again.

molly s.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rachael F.  |  Expérience générale 
Évaluation :
2

Was told that all my stuff from a 15 foot truck would fit into a 5x10 unit. Packed floor to ceiling and didn't fit everything so now have to go find a second unit somewhere. Not happy

Megan P.  |  Premières impressions 
Évaluation :
5

Unit was a bit smaller than expected

Barbara T.  |  Premières impressions 
Évaluation :
5

One of the finest facilities we've ever used. Our only takeaway is they need to expand and add covered and enclosed RV spaces….then it would be one of a kind. The staff is tremendous and the GM is outstanding!

christopher g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louisa d.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa B.  |  Premières impressions 
Évaluation :
5

Should make it a little bit clearer on sit that its 2 floors and no elevator. But staff was extremely helpful and friendly. They answered my questions and explained everything for me with a smile plus great detail.

Helen O.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah F.  |  Online Move In 
Évaluation :
5

I have been calling the toll free number every couple of months and been told the had no units available for over 2 years. We went by and had the time to stop in, and wonder of wonders they had a unit just the size we wanted. Should have stopped in long before.

michele k.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George w.  |  Expérience générale 
Évaluation :
3

The facility manager never returns calls

Meghan D.  |  Expérience générale 
Évaluation :
5

Climate controlled and very secure. Convenient hours, easy unloading and transport to the unit using their carts. Lovely and very clean restroom.

Robert G.  |  Premières impressions 
Évaluation :
3

I find female manager to be mean & rotten. Now assist manager, David I think is his name is friendly & helpful. Rick & Mark are all great employees willing to assist a customer to the best of their abilities.

Dee G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sherry m.  |  Expérience générale 
Évaluation :
5

Justine runs a very clean and well managed facility

Mark B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

collleen d.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy M.  |  Expérience générale 
Évaluation :
5

EVERYTHING WAS GREAT, THANKYOU FOR BEING IN PITTSFIELD.

richard k.  |  Expérience générale 
Évaluation :
5

Office staff very helpful and friendly!!

Frank M.  |  Expérience générale 
Évaluation :
5

UHaul Moving and Storage in Pittsfield has served me well. Within the past year I moved to MA and needed a 10x10 climate controlled storage space. When I eventually moved into a small condo in Western MA, I was grateful to have access to the storage at my own pace. Fortunately, I have recently been able to clean out my unit. UHaul Pittsfield is a great storage facility, in fact, the best! I have never seen another storage facility so efficiently run, secure and easy to access. I recommend this storage facility without reservation!

barbara r.  |  Expérience générale 
Évaluation :
5

I especially appreciated the help and understanding from the staff over the phone as my reservation/moving date had to be changed and also the assistance of the staff member who helped me work out everything for unloading and returning my rental after hours when we arrived shortly before closing on January 16.

Joseph K.  |  Online Move In 
Évaluation :
4

Snow plowing covers up storage spot numbers on pavement with snow

Richard D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

heather g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chasity s.  |  Premières impressions 
Évaluation :
2

The store manager was rude and not friendly at all when I fist when to pick up the truck! She wasn't helpful at all!! The guy that received the truck in the evening was very nice and pleasant!! We did rent a storage unit but will see if I can find something else where.

XOCHILT R.  |  Premières impressions 
Évaluation :
5

Justin is and was a true professional throughout my check in process. Bravo to him, Uhaul b is lucky to have him!The problem I had is with the employee who took my storage destination change through Uhaul customer service over the phone not at the the Pittsfield location!!! She put me down to return the trailer to N. Adams Mass. instead of Pittsfield Mass. as I requested!Why would I want to return the trailer 40 miles from the storage facility, it cost me time and money... Ridiculous! I was told it would cost me $100 to drop it in Pittsfield.That is an unfair policy for a customer to absorb when your Customer Service Agent made the mistake not me!!!

BARRY M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taylor R.  |  Premières impressions 
Évaluation :
5

The staff was VERY helpful and accommodating! I transferred my mom's storage items from another storage business to UHAUL because of the excellent reviews and I am VERY pleased with my decision. I will be closing out another storage bin and transferring those items to this facility. Excellent customer service, clean, safe facility… 5 Stars!!

carole g.  |  Online Move In 
Évaluation :
5

Staff was OUTSTANDING!

Altheia B.  |  Expérience générale 
Évaluation :
2

Except for one person the "storage manager" (forgot his name) the entire staff, in particular the female, were the rudest people ever. We vacated the storage unit because of such a negative customer service staff. My parents are 88 and 87, the storage was rented by them, felt really uncomfortable with the nastiest staff ever! The sliding door has been broken for a few weeks. Replace the staff ASAP.

Patrice W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard k.  |  Premières impressions 
Évaluation :
5

Everything with the facility was great except for one thing that I don't think had anything to do with you folks . EVerything was covered in dust and it'll smelled so moldy when I brought. Things out. Had to wash and wipe off everything.. thanks again . Will use your facility again if need be.

Vandie K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary d.  |  Premières impressions 
Évaluation :
5

It would be nice if you had inside storage for cars and Motorcycle

eric b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louisa d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharron d.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

edy k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick L.  |  Expérience générale 
Évaluation :
5

So Happy the units are indoors and climate controlled.

linda c.  |  Premières impressions 
Évaluation :
5

The staff were all friendly and knowledgeable. I am renting elsewhere and couldn't believe how much better this facility is!

Kimberly G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sherry S.  |  Expérience générale 
Évaluation :
5

I like that it’s an indoor facility and I can do things in the winter… And I will get all muddy and yucky and gross

Heather D.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marissa H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie B.  |  Premières impressions 
Évaluation :
5

Easy access to storage area. Cargo van easy to drive. Had storage area filled and van returned in just a few hours.

susan c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela J.  |  Expérience générale 
Évaluation :
4

Having the access door at only one end was extremely inconvenient when my unit was at the exact other side of the building.

Ashley T.  |  Expérience générale 
Évaluation :
4

You need to warn renters of this unit to cover their stuff with plastic because dust (and once mopping water!!) comes through the seams in ceiling from the unit above. Disaster for upholstered furniture until you catch on. Or too late.

Don w.  |  Expérience générale 
Évaluation :
2

Manager and associates are very crude and unprofessional to customers. I will never do business with this horrible place again. Manager never called me regarding my Uhaul box truck rental and blatantly lied to my face saying she had called. I have proof from my phone records that no call existed. We drove 40 minutes just to be told she gave my rental to someone else. She wasted our valuable time and put a wrench in our plans. My son was spoken to inappropriately and unprofessionally on several occasions and was harassed by her and another associate when he went to his storage unit. Scheduling of rentals is definitely sub standard and needs immediate attention. REMEMBER THE CUSTOMER ALWAYS COMES FIRST !! This is something they do not practice.

Denise B.  |  Expérience générale 
Évaluation :
3

The property is extremely clean and well maintained. The staff for the most part are extremely friendly and helpful. The only 2 not so great things are firstly the price. I have two other storage units at different facilities one of which is twice the size of the one I had at uhaul but is a self contained unit and the other is slightly smaller but is indoors in a climate controlled facility and both are less expensive. While the hours for the facility do make up for price slightly the location kind of nullifies the added hours of convenience. The second issue I had was that I had to purchase a lock from uhaul to secure the unit prior to putting anything in it. After reserving and then paying for the unit I was told if I didn't immediately put a lock on the unit that it wasn't actually mine and could be rented to someone else while I left to run home and get my lock. Obviously I didn't want to lose the money I had just spent on that unit so I had to make a second transaction for a lock which really irritated me. Those two small things were my only issues. As I stated the person who assisted me when I initially rented the unit and the person who closed my unit out were phenomenal. On a previous visit to the uhaul location I was able to work with the owner and she was phenomenal! She was super helpful with my moving process and even sold me on the idea of getting a storage unit at this location. Unfortunately due to a car accident I was never able to fill my unit. I also ended up having to pay an additional month for the empty unit as I was unable to get out to the location and complete the necessary paperwork to close the unit. Overall if this is the only location available for storage units or if you are going to need to make regular trips to this location for truck rentals or moving supplies this option is great!

Jennifer S.  |  Premières impressions 
Évaluation :
5

Been renting a spot out back for my boat for a few years now and again for this winter. And also rented a spot for my RV. Perfect place to store these with perimeter fencing, cameras, smooth parking lot, and security gate, couldn't be better. All the staff is professional and friendly. Great place!

james S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kazuo S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dyane B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryl w.  |  Premières impressions 
Évaluation :
4

We rented the unit online with an online move in so we assumed everything would be ready to go. The first time we went was during business hours and we put in our code at the keypad, it welcomed us, when we got to the unit the alarm still went off when we opened it. Then we came after hours (around 730pm) and used our code on the keypad only to see that the code didn't work to open the door. Another person there said we needed a card? We never got a card and this defeats the purpose of the online move in. We put our code into 3 different keypads that night and they all welcomed us and told us we were checked in but wouldn't open the door. We piggybacked with another group and the alarm went off the entire time we were in our unit. I am not sure why it's billed as online check in and online move in when you cannot access the building with the code provided. Fantastic experience other than.

Danielle V.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brenda w.  |  Premières impressions 
Évaluation :
5

I requested information online about the cost to be able to park my 16' trailer on the property. I use it daily so it would only be there overnights. I haven't received the information I requested yet.

Chrome E.  |  Online Move In 
Évaluation :
3

Something white and foamy had entered my storage unit from under the sides, nothing was damaged but didn't like it either.

jody m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

albert h.  |  Expérience générale 
Évaluation :
5

Very convenient. Good price.

Steve B.  |  Expérience générale 
Évaluation :
5

The staff was very outgoing and pleasant to do business with. I was very pleased to have used your company. Thank you Jim

James D.  |  Expérience générale 
Évaluation :
5

Honestly very clean unit. I had no issues with mice or anything which I was very worried about but when I was moving out I didn't see a single sign of any. They have dollys you can use which were VERY helpful. Loading docks which were great for the day it was pouring and I decided to move more things. And the staff were always friendly and helpful. I would recommend this to anyone. It is a little pricey but it was one of the least expensive units I found and I had a great experience here so it was well worth the money for peace of mind.

Kelly C.  |  Expérience générale 
Évaluation :
5

The service at the PIttsfield Massachussetts location is stellar. Great customer service for employees that look like are doing five different functions at once......checking in customers...answering phones, checking truck and storage units, selling boxes and to top it off cleaning and fueling trucks and units!!! They are great ! So if you feel you have to wait on line for a minute too long, be patient. they will get to you and your all important move. Great Job

joseph l.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne R.  |  Expérience générale 
Évaluation :
5

Facility was one of the nicest and cleanest I've seen. Merci.

Sarah D.  |  Online Move In 
Évaluation :
4

Best storage in town. Je les recommanderais à n'importe qui. Price wise better value than other in the area. Just wish had covered/indoor storage options for vehicles as well. Very little of that in the area.

KRISTY A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Avraham S.  |  Expérience générale 
Évaluation :
1

I had a storage unit for over 5 years. Just yesterday I closed my storage and went to a new company because your staff is unprofessional and rude and I had the worst experience ever with any company period.

Kayla c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES E.  |  Expérience générale 
Évaluation :
5

This was by far one of the best customer service experiences I've ever had. It was easy to reserve my storage unit online and the gentleman (I wish had gotten his name!) at the facility was above and beyond helpful. This place is enormous and he took the time to show me exactly where the unit is as well as explain all the security features and amenities provided. The unit itself is clean and the building is very secure. I seriously can't recommend this place enough!

Stacy C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert o.  |  Premières impressions 
Évaluation :
5

Very clean and well maintained. Easy to access.

Stewart M.  |  Expérience générale 
Évaluation :
4

Very help oriented staff.

Jaya M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTY A.  |  Premières impressions 
Évaluation :